0

I'm getting an error when trying to merge any two records. This seems to have started after I deleted a large number of records. Here's the error message the user gets:

Fatal error: Uncaught CRM_Core_Exception: [0: Transaction integrity error: Expected to find active frame thrown in /home/websitename/public_html/subdomainname/sites/all/modules/civicrm/Civi/Core/Transaction/Manager.php on line 107

I did a backtrace but I don't really know how to read it to glean any useful information. I'm hoping that someone with experience reading these things can enlighten me.

#0 /home/websitename/public_html/subdomainname/sites/all/modules/civicrm/CRM/Core/Error.php(182): CRM_Core_Error::backtrace()

#1 internal function: CRM_Core_Error::handle(Object(DB_Error))

#2 /home/websitename/public_html/subdomainname/sites/all/modules/civicrm/packages/PEAR.php(931): call_user_func((Array:2), Object(DB_Error))

#3 /home/websitename/public_html/subdomainname/sites/all/modules/civicrm/packages/DB.php(976): PEAR_Error->PEAR_Error("DB Error: unknown error", -1, 16, (Array:2), "UPDATE IGNORE civicrm_entity_tag SET entity_id = 9769 WHERE entity_id = 89495...")

#4 /home/websitename/public_html/wcc/sites/all/modules/civicrm/packages/PEAR.php(564): DB_Error->DB_Error(-1, 16, (Array:2), "UPDATE IGNORE civicrm_entity_tag SET entity_id = 9769 WHERE entity_id = 89495...")

#5 /home/websitename/public_html/subdomainname/sites/all/modules/civicrm/packages/DB/common.php(1905): PEAR->raiseError(NULL, -1, NULL, NULL, "UPDATE IGNORE civicrm_entity_tag SET entity_id = 9769 WHERE entity_id = 89495...", "DB_Error", TRUE)

#6 /home/websitename/public_html/subdomainname/sites/all/modules/civicrm/packages/DB/mysql.php(895): DB_common->raiseError(-1, NULL, NULL, NULL, "1034 ** Incorrect key file for table 'log_civicrm_entity_tag'; try to repair it")

#7 /home/websitename/public_html/subdomainname/sites/all/modules/civicrm/packages/DB/mysql.php(328): DB_mysql->mysqlRaiseError()

#8 /home/websitename/public_html/wcc/sites/all/modules/civicrm/packages/DB/common.php(1216): DB_mysql->simpleQuery("UPDATE IGNORE civicrm_entity_tag SET entity_id = 9769 WHERE entity_id = 89495")

#9 /home/websitename/public_html/subdomainname/sites/all/modules/civicrm/packages/DB/DataObject.php(2442): DB_common->query("UPDATE IGNORE civicrm_entity_tag SET entity_id = 9769 WHERE entity_id = 89495")

#10 /home/websitename/public_html/subdomainname/sites/all/modules/civicrm/packages/DB/DataObject.php(1634): DB_DataObject->_query("UPDATE IGNORE civicrm_entity_tag SET entity_id = 9769 WHERE entity_id = 89495")

#11 /home/websitename/public_html/subdomainname/sites/all/modules/civicrm/CRM/Core/DAO.php(325): DB_DataObject->query("UPDATE IGNORE civicrm_entity_tag SET entity_id = 9769 WHERE entity_id = 89495")

#12 /home/websitename/public_html/subdomainname/sites/all/modules/civicrm/CRM/Core/DAO.php(1192): CRM_Core_DAO->query("UPDATE IGNORE civicrm_entity_tag SET entity_id = 9769 WHERE entity_id = 89495", TRUE)

#13 /home/websitename/public_html/subdomainname/sites/all/modules/civicrm/CRM/Dedupe/Merger.php(507): CRM_Core_DAO::executeQuery("UPDATE IGNORE civicrm_entity_tag SET entity_id = 9769 WHERE entity_id = 89495", (Array:0), TRUE, NULL, TRUE)

#14 /home/websitename/public_html/subdomainname/sites/all/modules/civicrm/CRM/Dedupe/Merger.php(1344): CRM_Dedupe_Merger::moveContactBelongings("9769", "89495", (Array:3), (Array:0))

#15 /home/websitename/public_html/subdomainname/sites/all/modules/civicrm/CRM/Contact/Form/Merge.php(330): CRM_Dedupe_Merger::moveAllBelongings("9769", "89495", (Array:26))

#16 /home/websitename/public_html/subdomainname/sites/all/modules/civicrm/CRM/Core/Form.php(345): CRM_Contact_Form_Merge->postProcess()

#17 /home/websitename/public_html/subdomainname/sites/all/modules/civicrm/CRM/Core/StateMachine.php(164): CRM_Core_Form->mainProcess()

#18 /home/websitename/public_html/subdomainname/sites/all/modules/civicrm/CRM/Core/QuickForm/Action/Next.php(61): CRM_Core_StateMachine->perform(Object(CRM_Contact_Form_Merge), "next", "Next")

#19 /home/websitename/public_html/subdomainname/sites/all/modules/civicrm/packages/HTML/QuickForm/Controller.php(203): CRM_Core_QuickForm_Action_Next->perform(Object(CRM_Contact_Form_Merge), "next")

#20 /home/websitename/public_html/subdomainname/sites/all/modules/civicrm/packages/HTML/QuickForm/Page.php(103): HTML_QuickForm_Controller->handle(Object(CRM_Contact_Form_Merge), "next")

#21 /home/websitename/public_html/subdomainname/sites/all/modules/civicrm/CRM/Core/Controller.php(353): HTML_QuickForm_Page->handle("next")

#22 /home/websitename/public_html/subdomainname/sites/all/modules/civicrm/CRM/Utils/Wrapper.php(115): CRM_Core_Controller->run()

#23 /home/websitename/public_html/subdomainname/sites/all/modules/civicrm/CRM/Core/Invoke.php(286): CRM_Utils_Wrapper->run("CRM_Contact_Form_Merge", "Merge Contact", NULL)

#24 /home/websitename/public_html/subdomainname/sites/all/modules/civicrm/CRM/Core/Invoke.php(86): CRM_Core_Invoke::runItem((Array:13))

#25 /home/websitename/public_html/subdomainname/sites/all/modules/civicrm/CRM/Core/Invoke.php(54): CRM_Core_Invoke::_invoke((Array:3))

#26 /home/websitename/public_html/subdomainname/sites/all/modules/civicrm/drupal/civicrm.module(489): CRM_Core_Invoke::invoke((Array:3))

#27 internal function: civicrm_invoke("contact", "merge")

#28 /home/websitename/public_html/subdomainname/includes/menu.inc(519): call_user_func_array("civicrm_invoke", (Array:2))

#29 /home/websitename/public_html/subdomainname/index.php(21): menu_execute_active_handler()

#30 {main}

2
  • What version are you on? Any extensions active? I was running into a similar error on merges and didn't have much trouble identifying the issue -- but upgraded to 4.7 to take advantage of the merge improvements, and at this point things are working much better on that front.
    – Laryn
    Commented Feb 3, 2016 at 16:37
  • I'm on 4.6.9. No extensions. That's a good note on upgrading to 4.7, thanks.
    – Eric H
    Commented Feb 3, 2016 at 23:07

1 Answer 1

1

Just having a quick glance but it looks like you might have a log record (in table log_civicrm_entity_tag)for a contact that you deleted based on this:

#6 /home/websitename/public_html/subdomainname/sites/all/modules/civicrm/packages/DB/mysql.php(895): DB_common->raiseError(-1, NULL, NULL, NULL, "1034 ** Incorrect key file for table 'log_civicrm_entity_tag'; try to repair it")

I think there is a tag linked to a contact that no longer exists in your log file?

2
  • It indeed logging-related. I turned off logging, retried a few merges, and they succeeded. Now I just have to decide how much I actually need logging.
    – Eric H
    Commented Feb 3, 2016 at 23:23
  • Cool! Glad I did spot the right track in a blink for a change :-) Commented Feb 4, 2016 at 7:51

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.