Questions tagged [auto-renew]

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What link/token would work in a Scheduled (renewal) Reminder that would allow a person with an existing recurring payment to click and cancel it

Scenario - scheduled reminders for auto-renew membership goes out It notifies folk that 'hey your membership will auto renew in xx days' but what if we want to include a link so they can cancel it? ...
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Turn Off Auto-Renewal For a Specific Member

I was sure I knew how to do this but now I am not finding the solution so I apologize if this is right in front of me. We have memberships that we want people to have auto-renewal for but sometimes ...
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2 votes
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34 views

How can I add auto-renew to an existing membership?

If I have a member sign up for a membership, but neglect to select auto-renew, yet that was the intention, how can I go after the fact and put them on auto-renew? We are using stripe. I see in stripe ...
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  • 121
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31 views

Wordpress + CiviCRM: Restrict “Membership Renewal” contribution page to logged in users only

A Wordpress + CiviCRM site I'm working on has their "Renew your membership" page wide open to all users. We need this page to only show if the user is logged in for obvious reasons. What's ...
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1 vote
0 answers
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PayPal Recurring Payments & Fixed Membership Type

I am new to CiviCRM, and still feeling my way around. This issue starts with some IPN failure notifications we're getting from PayPal. Researching these, I found they are only occurring on recurring ...
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1 answer
26 views

Is there a way to set the autorenewal checkbox on a membership contribution page to be ticked by default?

We're running on Drupal 7.69 and Civi 5.13.x. Is there a way to have the option to autorenew ticked by default through configuration? See image below:
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  • 339
2 votes
1 answer
42 views

Pausing a autorenewal membership

with the current covid-19 situations and mandatory closures, we are investigating ways to 'pause' autorenewals. The idea being that members who have paid for part of this month's memberships will get ...
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  • 145
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1 answer
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How do I update the text seen on a membership payment page when the autorenwal option is provided?

Running on Drupal 7.69 and Civi 5.18.x. We would like to update the text that gets displayed when the auto-renewal option is active for membership types. Is there a way of doing using the admin ...
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  • 339
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0 answers
44 views

Membership renewal issues - Can a renewal payment date by set as membership start date?

We uncovered a potential workflow issue in our configuration with regards to membership issues. As we migrated to CiviCRM, we had users on an offline payment processor, and once this expired we asked ...
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  • 455
5 votes
4 answers
167 views

How can you edit the end date for an auto-renew membership?

I am working on a website that has the option for members to pay for membership by direct debit (via GoCardless). This is working fine but occasionally we have an issue where a member pays by direct ...
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3 votes
0 answers
38 views

auto renew with price set for 2 memberships to 2 different organisations

I am trying to create a contribution page with two memberships of different time periods that both require autorenewal. I have tried this (both memberships that are referenced by the price set have ...
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1 vote
0 answers
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Discount Code and Auto Renewal

If someone signs up using a discount code and select auto-renewal; will they get the same discount when the membership is renewed? Best Wishes PD
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  • 93
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0 answers
13 views

Auto Renewal for Pay by check

If someone selects the auto renew option on the members join / renew form but then they choose to pay by check, what will happen at the renewal date? Best Wishes PD
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  • 93
2 votes
1 answer
56 views

Change or turn off the auto renew cancellation system email

I've probably gone round the circle so many times I've missed it's obvious start! However, I can't find the origin of the system email that goes to people when they or the system cancels their auto-...
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2 votes
0 answers
94 views

Why are my membership start and join dates being changed?

On one site that I'm looking after we've recently changed our membership types to enable auto-renewal, and are using this GoCardless direct debit payment processor to handle the payments. My ...
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  • 3,663
1 vote
1 answer
27 views

Where is the mailing template for the automated membership renewal reminder

we have an email set to be sent out to members as a reminder for membership renewal 6 weeks prior to the end date of membership. I am trying to locate a specific template, as it needs the signature ...
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2 votes
0 answers
105 views

Membership end date not updated for autorenew monthly

Ever since upgrading Civi in May to 4.7.19 (currently running 4.7.22), membership end dates are not getting updated for monthly autorenewing memberships. The completed contribution record is no ...
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  • 163
1 vote
0 answers
45 views

Which Paypal service offers the better integration for auto-renewing memberships?

I've set up an auto-renewing test membership using Paypal Standard, and it works fine, although if as the customer/member I try to cancel that using the link sent in the notifications that Civi sends ...
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  • 3,663
2 votes
1 answer
49 views

Can we have a "week" option for the membership type duration unit?

I'm doing some work to enable the purchase of auto-renewing memberships, using the UK-focussed GoCardless direct debit system. So far so good. One thing we've noticed is that the GoCardless API ...
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  • 3,663
1 vote
1 answer
63 views

automatic payments in installments?

We use CiviCRM for an educational program. Currently, parents enroll students in classes, and then have the option to pay automatically on a monthly basis through the use of a monthly membership on ...
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  • 728
3 votes
2 answers
51 views

Can members pay renew fees early?

Can members pay their dues early? Basically before the system has them as expired.
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0 votes
3 answers
59 views

Membership -Turn Renewal Reminders Off (only for certain contacts)

We are having a handful of members who we don't want to send auto renewal reminders to. Our board or other other staff are in regular contact with them and auto generated renewal reminders are adding ...
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  • 81
3 votes
0 answers
29 views

Can I set an entire membership type to expire, or cease to auto-renew?

I have a membership type which can auto-renew, and is monthly for a fixed amount of time after which it ends on a specific date. Can I set that up so that the membership automatically ends for all ...
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  • 728
0 votes
0 answers
44 views

Does eWay payment processor work for Membership auto-renew

Our testing on 4.7.9 is showing that eWay is not letting the auto-renew options show on the Membership settings tab on a Contribution page configuration. The wiki says eWay's 'recurring contributions ...
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  • 27.2k
5 votes
2 answers
203 views

Need to change membership inheritance

We have household memberships set up for the household members to inherit from the household. We also limit the number of memberships per household (currently set to 4). We did this because on ...
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  • 121
1 vote
0 answers
67 views

Auto-Renew Membership option not displayed v4.7.2

CiviCRM 4.7.2, Joomla 3.4.8, MySql 5.5.45, PHP 5.5.30 I'm seeing a similar issue as seen in this thread: Auto-renew option not appearing for membership The auto-renew function was working fine, as ...
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  • 184
1 vote
1 answer
293 views

Auto-renew option not appearing for membership

In Civi 4.6.12 I am testing recurring PayPal Pro payments for a membership. A simple recurring contribution works OK once CRM-16698 in place. However when testing with a new membership, no option ...
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  • 362
3 votes
1 answer
46 views

Lack of payment processor blocking renewal reminders

We do not (yet) have a Payment processor - Internet bank transfers (which count as offline payments) are more or less the norm in New Zealand. However, we still need to set up scheduled reminders as ...
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