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Questions tagged [auto-renew]

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Token for membership fee to be taken by Direct Debit at future date

We need to send an annual scheduled reminder, well in advance of Membership Expiration Date, including the fee to be taken by Direct Debit (autorenewal). The price set for membership fees is updated ...
Simon Thornton-Wood's user avatar
0 votes
0 answers
20 views

Convert Membership From Manual Renewal To Auto-Renew Without Making A Payment?

A client wants to convert a contact's membership from manually renewing to auto-renew. The contact recently made a manual renewal payment but now wants auto-renew enabled without making another ...
CiviDan's user avatar
  • 21
1 vote
1 answer
40 views

Automatically renew Free Membership

We have 3x Membership types, two paid and the other free. All appear on the same signup form. When a free membership is created, the auto-renew flag is set correctly, and a Recurring Contribution is ...
ben_fairless's user avatar
1 vote
0 answers
30 views

Cannot Cancel Auto Renew

WordPress v6.1.1 | CiviCRM v 5.59.2 When I attempt to cancel auto renew for Members, it gives me Error: Required information missing in a pop up box on the upper right. There is no more info in the ...
Paul Williams's user avatar
4 votes
1 answer
63 views

When a membership is created by webform, is it possible to automatically have it set to auto-renew?

We are using drupal 9, civi 5.58, and stripe 6.7.8-dev. The webform membership form we created works perfectly in creating the membership, but it will not set it to auto-renew. The membership type in ...
Jess's user avatar
  • 43
0 votes
1 answer
27 views

Cancel Auto Renew Memberships in Bulk for certain types

Is there a supported way via the UI to cancel the auto-renew and recurring payment profile on all memberships of a particular type? We're phasing some old membership types out.
Zachary's user avatar
  • 1,797
3 votes
1 answer
65 views

Cleaning up legacy contributions so that renewals happen as expected

We have a site that has some legacy membership records with associated contributions that were imported manually (before our time, with a previous provider). We are experiencing problems where these ...
michaelmcandrew's user avatar
1 vote
1 answer
69 views

CiviMember - end_date not updating after automatic renewal

I am having an issue with auto renew memberships. Civicrm 5.52.2 / Wordpress 6.0.3 The payment is going through just fine. And the statuses (after a Cron run) update just fine but the end_date does ...
Evan's user avatar
  • 11
3 votes
1 answer
168 views

What link/token would work in a Scheduled (renewal) Reminder that would allow a person with an existing recurring payment to click and cancel it

Scenario - scheduled reminders for auto-renew membership goes out It notifies folk that 'hey your membership will auto renew in xx days' but what if we want to include a link so they can cancel it? ...
petednz - fuzion's user avatar
  • 28.4k
0 votes
1 answer
94 views

Turn Off Auto-Renewal For a Specific Member

I was sure I knew how to do this but now I am not finding the solution so I apologize if this is right in front of me. We have memberships that we want people to have auto-renewal for but sometimes ...
Josh's user avatar
  • 887
2 votes
0 answers
66 views

How can I add auto-renew to an existing membership?

If I have a member sign up for a membership, but neglect to select auto-renew, yet that was the intention, how can I go after the fact and put them on auto-renew? We are using stripe. I see in stripe ...
PilotBob's user avatar
  • 121
1 vote
0 answers
57 views

Wordpress + CiviCRM: Restrict “Membership Renewal” contribution page to logged in users only

A Wordpress + CiviCRM site I'm working on has their "Renew your membership" page wide open to all users. We need this page to only show if the user is logged in for obvious reasons. What's ...
CiviDan's user avatar
  • 21
1 vote
0 answers
50 views

PayPal Recurring Payments & Fixed Membership Type

I am new to CiviCRM, and still feeling my way around. This issue starts with some IPN failure notifications we're getting from PayPal. Researching these, I found they are only occurring on recurring ...
Mark Fossen's user avatar
1 vote
2 answers
54 views

How do I automatically check the autorenewal option by default on a membership contribution page?

We're running on Drupal 7.69 and Civi 5.13.x. Is there a way to have the option to autorenew ticked by default through configuration? See image below:
P Joseph's user avatar
  • 349
2 votes
1 answer
51 views

Pausing a autorenewal membership

with the current covid-19 situations and mandatory closures, we are investigating ways to 'pause' autorenewals. The idea being that members who have paid for part of this month's memberships will get ...
user7275's user avatar
  • 145
0 votes
1 answer
23 views

How do I update the text seen on a membership payment page when the autorenwal option is provided?

Running on Drupal 7.69 and Civi 5.18.x. We would like to update the text that gets displayed when the auto-renewal option is active for membership types. Is there a way of doing using the admin ...
P Joseph's user avatar
  • 349
0 votes
0 answers
52 views

Membership renewal issues - Can a renewal payment date by set as membership start date?

We uncovered a potential workflow issue in our configuration with regards to membership issues. As we migrated to CiviCRM, we had users on an offline payment processor, and once this expired we asked ...
sjparker's user avatar
  • 465
5 votes
4 answers
188 views

How can you edit the end date for an auto-renew membership?

I am working on a website that has the option for members to pay for membership by direct debit (via GoCardless). This is working fine but occasionally we have an issue where a member pays by direct ...
William Mortada's user avatar
3 votes
0 answers
40 views

auto renew with price set for 2 memberships to 2 different organisations

I am trying to create a contribution page with two memberships of different time periods that both require autorenewal. I have tried this (both memberships that are referenced by the price set have ...
David's user avatar
  • 67
1 vote
0 answers
29 views

Discount Code and Auto Renewal

If someone signs up using a discount code and select auto-renewal; will they get the same discount when the membership is renewed? Best Wishes PD
sri's user avatar
  • 103
1 vote
0 answers
16 views

Auto Renewal for Pay by check

If someone selects the auto renew option on the members join / renew form but then they choose to pay by check, what will happen at the renewal date? Best Wishes PD
sri's user avatar
  • 103
2 votes
1 answer
67 views

Change or turn off the auto renew cancellation system email

I've probably gone round the circle so many times I've missed it's obvious start! However, I can't find the origin of the system email that goes to people when they or the system cancels their auto-...
Andyg8's user avatar
  • 1,611
2 votes
0 answers
101 views

Why are my membership start and join dates being changed?

On one site that I'm looking after we've recently changed our membership types to enable auto-renewal, and are using this GoCardless direct debit payment processor to handle the payments. My ...
Graham's user avatar
  • 4,055
1 vote
1 answer
39 views

Where is the mailing template for the automated membership renewal reminder

we have an email set to be sent out to members as a reminder for membership renewal 6 weeks prior to the end date of membership. I am trying to locate a specific template, as it needs the signature ...
Saba's user avatar
  • 11
2 votes
0 answers
116 views

Membership end date not updated for autorenew monthly

Ever since upgrading Civi in May to 4.7.19 (currently running 4.7.22), membership end dates are not getting updated for monthly autorenewing memberships. The completed contribution record is no ...
Karen S's user avatar
  • 163
1 vote
0 answers
48 views

Which Paypal service offers the better integration for auto-renewing memberships?

I've set up an auto-renewing test membership using Paypal Standard, and it works fine, although if as the customer/member I try to cancel that using the link sent in the notifications that Civi sends ...
Graham's user avatar
  • 4,055
2 votes
1 answer
53 views

Can we have a "week" option for the membership type duration unit?

I'm doing some work to enable the purchase of auto-renewing memberships, using the UK-focussed GoCardless direct debit system. So far so good. One thing we've noticed is that the GoCardless API ...
Graham's user avatar
  • 4,055
1 vote
1 answer
69 views

automatic payments in installments?

We use CiviCRM for an educational program. Currently, parents enroll students in classes, and then have the option to pay automatically on a monthly basis through the use of a monthly membership on ...
naomisl's user avatar
  • 728
3 votes
2 answers
56 views

Can members pay renew fees early?

Can members pay their dues early? Basically before the system has them as expired.
Jocelyn Mozak - WordPress Web 's user avatar
0 votes
3 answers
62 views

Membership -Turn Renewal Reminders Off (only for certain contacts)

We are having a handful of members who we don't want to send auto renewal reminders to. Our board or other other staff are in regular contact with them and auto generated renewal reminders are adding ...
FWHH's user avatar
  • 81
3 votes
0 answers
29 views

Can I set an entire membership type to expire, or cease to auto-renew?

I have a membership type which can auto-renew, and is monthly for a fixed amount of time after which it ends on a specific date. Can I set that up so that the membership automatically ends for all ...
naomisl's user avatar
  • 728
0 votes
0 answers
46 views

Does eWay payment processor work for Membership auto-renew

Our testing on 4.7.9 is showing that eWay is not letting the auto-renew options show on the Membership settings tab on a Contribution page configuration. The wiki says eWay's 'recurring contributions ...
petednz - fuzion's user avatar
  • 28.4k
5 votes
2 answers
224 views

Need to change membership inheritance

We have household memberships set up for the household members to inherit from the household. We also limit the number of memberships per household (currently set to 4). We did this because on ...
Ecotypes's user avatar
  • 121
1 vote
0 answers
74 views

Auto-Renew Membership option not displayed v4.7.2

CiviCRM 4.7.2, Joomla 3.4.8, MySql 5.5.45, PHP 5.5.30 I'm seeing a similar issue as seen in this thread: Auto-renew option not appearing for membership The auto-renew function was working fine, as ...
Neil Z's user avatar
  • 184
1 vote
1 answer
309 views

Auto-renew option not appearing for membership

In Civi 4.6.12 I am testing recurring PayPal Pro payments for a membership. A simple recurring contribution works OK once CRM-16698 in place. However when testing with a new membership, no option ...
chriscant's user avatar
  • 382
3 votes
1 answer
48 views

Lack of payment processor blocking renewal reminders

We do not (yet) have a Payment processor - Internet bank transfers (which count as offline payments) are more or less the norm in New Zealand. However, we still need to set up scheduled reminders as ...
Richard Grevers's user avatar