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Questions tagged [auto-renew]

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4
votes
4answers
77 views

How can you edit the end date for an auto-renew membership?

I am working on a website that has the option for members to pay for membership by direct debit (via GoCardless). This is working fine but occasionally we have an issue where a member pays by direct ...
0
votes
0answers
15 views

Confirmation emails going out when auto-renew

We are using Civi 5.11 on WordPress 5.2 Recently I noticed that the new membership confirmation email is going out even for auto-renewals. We do not need this to happen. The confirmation email ...
3
votes
0answers
36 views

auto renew with price set for 2 memberships to 2 different organisations

I am trying to create a contribution page with two memberships of different time periods that both require autorenewal. I have tried this (both memberships that are referenced by the price set have ...
1
vote
0answers
16 views

Discount Code and Auto Renewal

If someone signs up using a discount code and select auto-renewal; will they get the same discount when the membership is renewed? Best Wishes PD
1
vote
0answers
8 views

Auto Renewal for Pay by check

If someone selects the auto renew option on the members join / renew form but then they choose to pay by check, what will happen at the renewal date? Best Wishes PD
1
vote
1answer
17 views

Change or turn off the auto renew cancellation system email

I've probably gone round the circle so many times I've missed it's obvious start! However, I can't find the origin of the system email that goes to people when they or the system cancels their auto-...
2
votes
0answers
64 views

Why are my membership start and join dates being changed?

On one site that I'm looking after we've recently changed our membership types to enable auto-renewal, and are using this GoCardless direct debit payment processor to handle the payments. My ...
1
vote
1answer
22 views

Where is the mailing template for the automated membership renewal reminder

we have an email set to be sent out to members as a reminder for membership renewal 6 weeks prior to the end date of membership. I am trying to locate a specific template, as it needs the signature ...
2
votes
0answers
88 views

Membership end date not updated for autorenew monthly

Ever since upgrading Civi in May to 4.7.19 (currently running 4.7.22), membership end dates are not getting updated for monthly autorenewing memberships. The completed contribution record is no ...
1
vote
0answers
37 views

Which Paypal service offers the better integration for auto-renewing memberships?

I've set up an auto-renewing test membership using Paypal Standard, and it works fine, although if as the customer/member I try to cancel that using the link sent in the notifications that Civi sends ...
2
votes
1answer
41 views

Can we have a “week” option for the membership type duration unit?

I'm doing some work to enable the purchase of auto-renewing memberships, using the UK-focussed GoCardless direct debit system. So far so good. One thing we've noticed is that the GoCardless API ...
1
vote
1answer
54 views

automatic payments in installments?

We use CiviCRM for an educational program. Currently, parents enroll students in classes, and then have the option to pay automatically on a monthly basis through the use of a monthly membership on ...
3
votes
2answers
42 views

Can members pay renew fees early?

Can members pay their dues early? Basically before the system has them as expired.
0
votes
3answers
53 views

Membership -Turn Renewal Reminders Off (only for certain contacts)

We are having a handful of members who we don't want to send auto renewal reminders to. Our board or other other staff are in regular contact with them and auto generated renewal reminders are adding ...
2
votes
0answers
25 views

Can I set an entire membership type to expire, or cease to auto-renew?

I have a membership type which can auto-renew, and is monthly for a fixed amount of time after which it ends on a specific date. Can I set that up so that the membership automatically ends for all ...
0
votes
0answers
37 views

Does eWay payment processor work for Membership auto-renew

Our testing on 4.7.9 is showing that eWay is not letting the auto-renew options show on the Membership settings tab on a Contribution page configuration. The wiki says eWay's 'recurring contributions ...
4
votes
2answers
131 views

Need to change membership inheritance

We have household memberships set up for the household members to inherit from the household. We also limit the number of memberships per household (currently set to 4). We did this because on ...
1
vote
0answers
63 views

Auto-Renew Membership option not displayed v4.7.2

CiviCRM 4.7.2, Joomla 3.4.8, MySql 5.5.45, PHP 5.5.30 I'm seeing a similar issue as seen in this thread: Auto-renew option not appearing for membership The auto-renew function was working fine, as ...
1
vote
1answer
231 views

Auto-renew option not appearing for membership

In Civi 4.6.12 I am testing recurring PayPal Pro payments for a membership. A simple recurring contribution works OK once CRM-16698 in place. However when testing with a new membership, no option ...
3
votes
1answer
38 views

Lack of payment processor blocking renewal reminders

We do not (yet) have a Payment processor - Internet bank transfers (which count as offline payments) are more or less the norm in New Zealand. However, we still need to set up scheduled reminders as ...