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Questions tagged [bounce]

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1answer
26 views

Email addresses being set to on-hold bounce due to Away responses

We just discovered that we have several hundred contacts whose email addresses have been set to on-hold bounce due to Away responses. Apparently the 3 bounce maximum is also being applies to emails ...
1
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0answers
59 views

CiviMail - Syntax error, 40% emails bounced

Have read other questions on this but haven't read any solutions. Using Drupal 7.64 with CiviCRM 5.10.4. Sent out a bulk email (newsletter) using CiviCRM last Friday to a group of 2100 members. ...
1
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1answer
21 views

How can I increase the rate at which the 'fetch bounce' job works

The scenario is that bounces weren't being fetched and there is now a major backlog, and that running 50 every cron is too slow to make real progress.
2
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0answers
54 views

How does civicrm handle automatically generated 'Unsubscribe' messages from google

Asking because in looking at some other bounce issues I notice a bunch of emails such as Unsubscribe - This message was automatically generated by Gmail in INBOX/CiviMail/ignored and just ...
3
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0answers
47 views

Amazon SES Bounce Processing

I have setup Amazon SES to send email from CiviMail. All the stats except bounces are coming back into the system. For bounces I followed this helpful post here https://www.compucorp.co.uk/node/1740 ...
3
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1answer
74 views

100% mailing have bounced : validation failed for <(INVALID)>

Hello after two modifications on the server and on CiviCRM, it becomes impossible to send any mailing. All the email adresses are "burned" with all the email addresses being wrongly tagged as bounced. ...
0
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1answer
64 views

How to send Amazon SES bounce notifcation emails to civiCRM bounce processing email address?

I'm trying to follow the helpful guide here on setting up Amazon SES https://www.compucorp.co.uk/node/1740 All working well apart from bounce handling. Amazon SES by default seems to send bounce ...
3
votes
1answer
77 views

DreamHost is dropping support for Catch-All mailboxes

I use CiviMail in conjunction with a catch-all mailbox. The bounce processing updates the database when there’s bad email addresses and reports bounces on the mail report. It also handles user opt-...
1
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0answers
56 views

Authentication error when running the “Fetch Bounces” scheduled job:

Parameters parsed (and passed to API method): a:1:{s:7:"version";i:3;} Full message: Finished execution of Fetch Bounces with result: Failure, Error message: A fatal error was triggered: Could not ...
4
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1answer
36 views

Group - Added (by Email) - how do i prevent this?

I have a contact which is a member of 2 groups and the status is "Added (by Email)" - i don't want this to be possible! on the same day, the account i use for bulk email received a (no subject) email ...
1
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0answers
64 views

Civimail bounce

I'm beating my head over this, maybe someone else can shed some light. Centos7 php7.0 mariadb 5.5 Joomla! 3.8.7 CiviCRM 5.0.0 Virtualmin (Dovecot 2.2.10 + Postfix 2.10.1) If I run the email ...
2
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0answers
41 views

Amazon SES bounce messages don't seem to be properly categorized as Spam, Syntax, Invalid, etc

We have Amazon SES set up as a mailer, which works great and cuts our mailing costs to negligible levels. The only issue is that the bounce messages don't seem to be getting properly categorized by ...
1
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1answer
47 views

Transactional email bounce tracking

I've just spent the day trying to set up bounce processing, and have it working for civimail, but found out that it doesn't work for transactional emails? I tried installing the transactional emails ...
3
votes
1answer
73 views

Bounce pattern - SMTP Error Codes

Currently Bounce Mails are fetched from the smtp store, and a list of regexes are applied to the mail to try and categorize the bounce. There are 10 categories, and an eleventh for when a mail couldn'...
3
votes
1answer
49 views

Bounce Mail Retention Policy in Civi

I have the problem, that a bounce mailbox I am using ran full, and it's kind of hard to monitor , since the joblog of CiviCRM needs to be watched (Bounce Mail Cronjob). Since Civi is managing the ...
3
votes
1answer
48 views

Is there a way to find out why an email address is 'on hold'?

I'm currently going through our system and there is a lot of emails that have been put on hold, is there a way to find out or is there a list somewhere on the database as to why each one is ...
3
votes
1answer
378 views

Bounce Handling with Amazon SES/SNS

I have a setup with CiviCRM and Amazon SES, everything is working fine. A Problem arises with the bounce handling. Amazon can either do that internally via Amazon SNS, or just forward the mails to ...
1
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1answer
73 views

CiviMail and Sparkpost Bounces Not Updating email address “On Hold”

We have been using the SparkPost extension (civi desk) about a month and it is sending emails fine. However, it may not be processing bounces completely and/or I do not understand how it works. If ...
3
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0answers
95 views

Cividesk Sparkpost extension aggressively marking contacts “On Hold”

I have the Sparkpost extension working great, but after 3 months of weekly mailings, 225 of my 2000 mailing list contacts have been marked "On Hold." This is a much higher attrition rate than with ...
2
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2answers
365 views

Can't send or test bulk mail, but test mail succeeds in System Settings / Outbound email / SMTP

Civi 4.7.20 / WP 4.8 For the past several weeks, we've been unable to send out any emails or test mails through CiviMail. No errors are logged, and even with backtrace displayed and error debugging ...
2
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2answers
122 views

Issue getting Email for Bounce Processing

I'm getting the following error when running the "Fetch Bounces" scheduled job: Details Parameters parsed (and passed to API method): a:1:{s:7:"version";i:3;} Full message: Finished execution of ...
1
vote
1answer
95 views

How can I get Civimail to deliver emails instead of bouncing them?

I have two separate sites. One is an upgrade from 4.4 to Civicrm 4.7.13 and the second is a new installation of 4.7.15. Both on Drupal 7.53. Both the same problem in Civimail of not being able to ...
3
votes
1answer
62 views

Why aren't bounced 'normal' emails reported?

You can configure CiviCRM to handle bounced emails. Any mail to an invalid address seems to cause the mail to appear in the bounced email mailbox. The Fetch Bounces job fetches them and deletes them,...
1
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0answers
19 views

Could the email address at the time of a Bounce be frozen into the Mail Bounces report?

Mailing Reports > Mail Bounces (CiviCRM 4.7.9) If the email address of a contact is updated, earlier Mail Bounces show the updated address instead of the address when the bounce occurred. The address ...
2
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0answers
44 views

Bounce processor account password

I'm running a CiviCRM on Drupal installation. We currently seem to have some issues with the bounce processing and would like to make sure that GMail is working properly. However, nobody seems to know ...
1
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2answers
84 views

How can I check if Civicrm mails sent through scheduled Cron are bounced or sent successfully?

I can see scheduled reminder in the activity logs and also see the Cron Logs but I am unsure how I can see bounced emails which was bounced while sending mail under scheduled reminder. I even ...
0
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1answer
171 views

email bounce processing not working. site on AWS, using Zoho email

I have created a test user group of 10 users, with 3 users having bogus email addresses that I know will bounce. I send bulk email to this group, and the mailing report shows 10 successful deliveries ...
1
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2answers
190 views

CiviMail not delivering to certain mail servers eg. wp.pl

CiviMail fails to deliver some emails to specific domain servers: @wp.pl. Each time I send a mailing I receive a bounce message which reads like this: This is the mail system at host stpuk-org.nazwa....
1
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2answers
81 views

Need confirmation: Membership scheduled reminders do not sent to any email on bounce lists?

We ran our membership renewal reminder for the first time on our live data and found as expected that contacts whose email address is in the 'on-hold' category are skipped when sending out membership ...
2
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1answer
101 views

Bounce type = Quota

I have a confounding challenge. Email addresses are placed on hold after having bounced (where bounce type is Quota). I looked at the actual bounce messages (see an example attached below) for some ...
1
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1answer
42 views

Civimail delivering AND bouncing at the same time - what's missing?

I could use some help troubleshooting Civimail- I seem to have bounce processing working correctly except when a mailing goes out, all recipients bounce AND all recipients receive the email. Any ...
1
vote
2answers
129 views

Postfix creates email bounces with permissions set to 600, but CiviMAIL doesn't like that!

My new installation of CiviCRM 4.6.6 is virtually perfect but for one thing I cannot solve. Incoming bounced messages are handled by the Postfix server and placed in a directory where they are given ...
1
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3answers
100 views

I do not receive bounces

CiviCRM 4.6.4 With Joomla. I mass mail are successfully sent. But I do not receive neither bounces nor notification of bounces. Some wrong or non existent mail addresses are used as a test. Here ...
0
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2answers
63 views

Mandrill extension error

I have civicrm 4.6.5 running on Drupal 7.38 with the Mandrill 2 extension for bulk email. I set up a webhook in mandrill to speak to civi and I sent a test bulk email (including fake email addresses) ...
3
votes
1answer
318 views

Google Apps bounce processing - is the wiki current?

I'm fairly savvy with civicrm in general but bounce processing seems to always stump me. Trying to use Google Apps for the return channel, I saw this post on the wiki: Step-by-step+Return+Channel+on+...