Questions tagged [bounce-processing]

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Bounce processing and X-CiviMail-Bounce possible bug?

I am unable to get bounce processing working on more than one Plesk server, and think I may have found a bug in the CRM/Utils/Mail/IncomingMail.php file. Line 170 sets a regex string with the ...
Rob Squires's user avatar
0 votes
1 answer
25 views

Bounce processing email services?

I have a client who's organization's email is managed by an Austrian company called MyMagenta. Apparently it is related to T-Mobile. We thought that we could handle bounce processing in CiviCRM by ...
Rob Brandt's user avatar
2 votes
1 answer
84 views

Fetch Bounces Failure, Error message: Unknown api version

For some reason, the fetch bounce api method is unrecognized (Fetch Bounces Finished execution of Fetch Bounces with result: Failure, Error message: Unknown api version). not sure if related to ...
Hilary Binder's user avatar
0 votes
1 answer
19 views

How do I deal with a stuck bounce/email-to-activity queue?

I'm using a traditional mail account for bounce processing. I have an email that causes the Scheduled Job to fail. How can I address this?
Jon G - Megaphone Tech's user avatar
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1 answer
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Can civicrm_mailing_bounce_pattern patterns be edited or supplemented?

I am thinking it would be useful to refine or add to the bounce patterns that are stored in civicrm_mailing_bounce_pattern to more accurately capture bounce situations. It looks like the "pattern&...
twowheeler's user avatar
1 vote
2 answers
55 views

How do you find the detailed status of emails on Civimail bounce processing?

Is there a report somewhere that will tell me how many bounces have occurred of a particular type for an email? So for example, I want to see if [email protected] has 2 "Syntax" type ...
twowheeler's user avatar
1 vote
0 answers
130 views

Why aren't email abuse reports treated like an optout?

We are using a bounce email account which generally works fine for optout and unsubscribe notices. On our site Civimail is set to send mail out through an Amazon AWS SMTP account. When the recipient ...
twowheeler's user avatar
2 votes
1 answer
204 views

Bounce Processing and Process Inbound Emails Failure, Error message: Could not connect to MailStore

We have recently been getting scheduled job failure notices for both Bounce Processing and Process Inbound Emails. This happened out of the blue a week or two ago... it's been fine for a good couple ...
Alison_UNA's user avatar
1 vote
0 answers
154 views

The IMAP server did not accept the username and/or password: A0001 NO [AUTHENTICATIONFAILED] I

Bouncing & Activity-to-Contact mailings. Recently we started getting the infamous "An error occured while sending or receiving mail. The IMAP server did not accept the username and/or ...
yurg's user avatar
  • 2,005
1 vote
0 answers
107 views

Fetch Bounces and Process Inbound Emails actions fail

Both my Fetch Bounces and Process Inbound Emails actions have recently started failing - but only when called as scheduled jobs. When I run them manually, by clicking on 'Execute Now' they appear to ...
somnolentsurfer's user avatar
0 votes
1 answer
94 views

fetch_bounces Cron Problem

I have been having errors with the authentication for CiviMail's fetch_bounces. The error on the log for fetch_bounces reads: Fetch Bounces Entity: Job Action: fetch_bounces Summary Finished ...
Vshura's user avatar
  • 339
0 votes
1 answer
34 views

Bounce processing is not switching the Primary email after marking an Email "On Hold"

Our CiviCRM system has bounce processing setup. It appears to be correctly pulling the emails from the mailbox we setup. The issue is that once it marks a users profile as "On Hold", it is ...
flantascience's user avatar
0 votes
1 answer
54 views

CiviCRM not recognizing bounces

I tried sending emails using mass email which included wrong address. So CiviCRM was supposed to put those bad emails on bounces but it wasn't working. I have already added an mail account for bounce ...
Anass's user avatar
  • 93
3 votes
1 answer
121 views

Bounce processing using oath-client with GSuite: Required parameter not passed: "refresh_token"

Using CiviCRM 5.37.2. I'm trying to use the oath-client extension to do OAuth authentication of a Google Workspace (GSuite) account for bounce processing. The credentials are created on the Google ...
bugfolder's user avatar
  • 430