Questions tagged [bounce]

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Amazon SES Bounce Processing

I have setup Amazon SES to send email from CiviMail. All the stats except bounces are coming back into the system. For bounces I followed this helpful post here https://www.compucorp.co.uk/node/1740 ...
3
votes
0answers
107 views

Cividesk Sparkpost extension aggressively marking contacts "On Hold"

I have the Sparkpost extension working great, but after 3 months of weekly mailings, 225 of my 2000 mailing list contacts have been marked "On Hold." This is a much higher attrition rate than with ...
2
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0answers
71 views

How does civicrm handle automatically generated 'Unsubscribe' messages from google

Asking because in looking at some other bounce issues I notice a bunch of emails such as Unsubscribe - This message was automatically generated by Gmail in INBOX/CiviMail/ignored and just ...
2
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0answers
98 views

Civimail bounce

I'm beating my head over this, maybe someone else can shed some light. Centos7 php7.0 mariadb 5.5 Joomla! 3.8.7 CiviCRM 5.0.0 Virtualmin (Dovecot 2.2.10 + Postfix 2.10.1) If I run the email ...
2
votes
0answers
53 views

Amazon SES bounce messages don't seem to be properly categorized as Spam, Syntax, Invalid, etc

We have Amazon SES set up as a mailer, which works great and cuts our mailing costs to negligible levels. The only issue is that the bounce messages don't seem to be getting properly categorized by ...
2
votes
0answers
47 views

Bounce processor account password

I'm running a CiviCRM on Drupal installation. We currently seem to have some issues with the bounce processing and would like to make sure that GMail is working properly. However, nobody seems to know ...
1
vote
3answers
139 views

Email setup for outgoing mail

I'm totally new to civicrm, so I'd appreciate the simplest answer possible :) Here's my goal: to send mass emails through civicrm, to certain mailing list groups. Here's the problem: I can't even send ...
1
vote
0answers
34 views

Bounce messages disappearing on G Suite

I've noticed that all of our mailings seem to have a 100% delivery rate. This seems incredibly unlikely, so I set up some test contacts with non-existent addresses at a domain I control. I tested e-...
1
vote
1answer
57 views

no bounce in bounce mailbox

I don't know why I never receive my bounced mails in my bounce mail account, that I have set up at Civimail settings. I do see it in Cpanel mail tracker that it has bounced and the sender looks like ...
1
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0answers
121 views

CiviMail - Syntax error, 40% emails bounced

Have read other questions on this but haven't read any solutions. Using Drupal 7.64 with CiviCRM 5.10.4. Sent out a bulk email (newsletter) using CiviCRM last Friday to a group of 2100 members. ...
1
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0answers
90 views

Authentication error when running the "Fetch Bounces" scheduled job:

Parameters parsed (and passed to API method): a:1:{s:7:"version";i:3;} Full message: Finished execution of Fetch Bounces with result: Failure, Error message: A fatal error was triggered: Could not ...
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0answers
21 views

Could the email address at the time of a Bounce be frozen into the Mail Bounces report?

Mailing Reports > Mail Bounces (CiviCRM 4.7.9) If the email address of a contact is updated, earlier Mail Bounces show the updated address instead of the address when the bounce occurred. The address ...
0
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0answers
18 views

Bounce processor scheduled job is working but not flagging emails as bounced

We've had a bounce processor set up (and working) for about 2 years. Recently, I'd guess the last two months I'm not exactly sure when this started, it has not been fully working. I can see the ...
0
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0answers
27 views

How are CiviMail VERP tracking addresses contructed?

The CiviMail reply and bounce tracking VERP addresses seem to include multiple + signs in the address. Eg. donotreply+r+21+21+ae1dc2b1ec827788@ , donotreply+ being the localpart Office 365 now ...
0
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0answers
18 views

bounced emails are in the contact table but not in the bounce report

I have drupal 7.69 with civicrm 5.24.3 successfully running on siteground. I am running under windows 10 and have multiple browsers installed, all current (EDGE, Chrome, FireFox, Opera). Running ...