Questions tagged [civicontribute]

Questions about CiviContribute, the built-in CiviCRM component which handles fundraising and related financial transactions.

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3
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1answer
13 views

Getting recurring contributions with Authorize.net that predate CiviCRM instance to register in CiviCRM

I have a client who used authorize.net for contributions before switching to using civicrm several years ago. They have continued to use authorize.net as their payment processor with CiviCRM, however ...
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1answer
17 views

Is there a way to set the autorenewal checkbox on a membership contribution page to be ticked by default?

We're running on Drupal 7.69 and Civi 5.13.x. Is there a way to have the option to autorenew ticked by default through configuration? See image below:
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1answer
10 views

Contribution Receipt Comment

When CiviCRM sends an email Recurring Donation Receipt below the Zip Code field there is a Comment field. What mySqlTable stores the string that shows in the Comment associated with a recurring ...
0
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1answer
17 views

Adding Facebook tracking pixel to contribution confirmation pages

We're on Drupal 7.69 and CiviCRM 5.13.x. One of our clients want to add facebook tracking pixel codes to the membership confirmation page after payment. We are using the Facebook Tracking Pixel ...
1
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1answer
20 views

Has anyone gotten GiveWP to work with CiviCRM

One of my associates wants to use GiveWP for donation forms. GiveWP has a plugin https://shop.civivip.com/civi-plugins/give-donation-pages-integration/ The current version is called civivip_give-0.3....
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1answer
16 views

How do I update the text seen on a membership payment page when the autorenwal option is provided?

Running on Drupal 7.69 and Civi 5.18.x. We would like to update the text that gets displayed when the auto-renewal option is active for membership types. Is there a way of doing using the admin ...
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0answers
39 views

Processing lots of event cancellations and contribution refunds

Like probably many of us here, I am faced with cancelling a number of our events and refunding people. I have probably 10 events to cancel and 200 participants/contributions to deal with. All event ...
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0answers
12 views

Disabling “Deferred Revenue” on an existing system: bad idea?

If a CiviCRM installation has been running with Deferred Revenue long enough to have many transactions affected by that configuration, what are the negative impacts of disabling it now? I'm thinking ...
2
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1answer
33 views

How do I record partial payments?

My client frequently needs to record partial payments for events and memberships. When I open the transaction history, I don't see a way to record the partial payment. In fact, all registrations ...
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0answers
13 views

What creates future-dated civicrm_financial_trxn records, seen in Bookkeeping Transactions report?

When viewing the output of the Bookkeeping Transactions report, I'm seeing many contributions listed with repeating future-dated transactions, even though these transactions do not appear when looking ...
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1answer
24 views

Simple Donate error

I'm trying to use the Simple Donate extension on my website, and I keep getting an error that says "One of parameters (value: ) is not of the type Integer" I've tried deleting, uninstalling & ...
1
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1answer
30 views

testing recurring contributions — gone wrong!

Please help! I've made a new recurring contribution page for membership renewals. I tested to contribution page to make sure recurring contributions would go through -- they went through so I ...
1
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1answer
23 views

How to include source page URL in donation page email receipt?

When my CiviContribute donation pages send out email receipts, I would like the emails to include the URL of the source page (i.e., the WordPress page that contains the shortcode of the CiviCRM ...
1
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1answer
31 views

Option to Tell a Friend

When I click "tell a friend" and submit my friend's name and email after I've made a contribution on our contribution page I get error, "Supervised Rule for Individual Doesn't Exist" -- what does this ...
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3answers
32 views

Update Multiple Contributions with Missing Attributes via Search Builder?

We have 300 or so contributions that are missing a custom field. We want to manually update those records. We are running a search for contributions that have a custom field but are missing the ...
2
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1answer
40 views

Donation recorded under the wrong contact name

Help! When one of our donors contributed on our online contribution page with Civi, it was recorded in civi under another (unrelated) donors name. But it was recorded properly in our payment ...
1
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1answer
31 views

Disabling Scheduled Jobs, Transactions, etc (from command line)?

I'm working on migrating our site to a different server. I need to do some testing on the new server while keeping the production site live. The problem is that the test server continues to run all ...
1
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1answer
15 views

How can I record a partial refund for a membership?

A user has just renewed their membership, and inadvertently opted for the default amount (60) rather than the correct amount for their particular situation (30). The contribution page offers two price ...
2
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0answers
20 views

Membership type defaults upon renewal

We are planning to restructure our membership types slightly later this year. We will eliminate two or three categories and change the amounts (up) and possibly the names. Right now, the renewal ...
2
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1answer
18 views

How to send a thank to a recipient of a soft credit

We want to send a thank you/acknowledgment letter to a donor who has their donation matched by their workplace. We log the workplace match under their workplace organization as a donation and we apply ...
2
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0answers
11 views

Taxes on “Allow other amounts” calculated on $1

This was noted back in 2015 I see (Why are taxes calculated incorrectly when "other amounts" enabled on contribution page?). It doesn't seem like it would be hard to fix, but here we are ...
3
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1answer
31 views

Invalid currency “$” when sending confirmation and receipt

Running CiviCRM 5.22.0 with WordPress 5.3.2 Whenever a user attempts to create a membership AND record membership payment AND send confirmation and receipt, an Invalid currency "$" error is generated....
2
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2answers
43 views

Different payment processors for different price fields?

Is it possible to specify different payment processors for different price fields in a price set on a single contribution page? I have a contribution page with two prices: £A for EFT, and £B for ...
1
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2answers
51 views

Conversion tracking with Google Ads on Thank-you pages

My organisation got accepted for the Google Ads Grant. There are several benefits that we can only unlock if we are able to set up conversion tracking. I am trying to get my head around how this would ...
0
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1answer
13 views

Can you change Added By information via a profile?

5.21.1 D7 Is it possible to change who added an activity/contribution - someone was logged in as someone else and well - its been an internal problem to say the least. I am being asked to change the ...
2
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0answers
19 views

Why are failed credit card contributions appearing as default payment method?

I know this could likely be related to this, this one and this other stack - but bringing it up as its a bit different. When a credit card transaction fails - it is correctly marked as failed in the ...
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0answers
14 views

Anyone having problems with Membership/Contribution forms on Joomla?

Running Joomla 3.9.15, CiviCRM 5.21.2 Was just notified that our initial Membership/Contribution Page was not working properly. After the user enters their data, then get the confirmation page, ...
3
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2answers
41 views

Unable to create a contribution from back-office (Civi 5.21.2)

Configuration: - Civi 5.21.2 - Wordpress What am I trying to do : Create a contribution manualy trhough the back-office :http://localhost/wp-admin/admin.php?page=CiviCRM&q=civicrm%2Fcontribute%...
3
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3answers
55 views

How to generate a report excluding recurring contributions?

Is there any way to get a report, ideally something like the Contribution Summary report, which allows you to filter by recurring or non-recurring contribution? It would be quite useful to be able to ...
0
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1answer
21 views

How to automatically create a user account when someone donates?

My idea is something like this: When someone gives a donation, an account with specific permission gets created. User gets notification of the account creation via the contribution receipt or a ...
2
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0answers
14 views

How to handle a partial payment with a bounced check?

If someone pays an invoice with two checks (1 contribution, 2 payments), and one of the checks bounces, what is the correct way to record this? There seems to be almost no documentation on refunds - ...
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0answers
19 views

Form fields not displaying properly in Wordpress

I have set up a member dues contribution page. I then pasted it into a Wordpress page using a shortcode and then with a Wordpress plugin called the Page Links To. It doesn't display properly with ...
2
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1answer
33 views

How do you import contributions as Pending (Pay Later)?

After reviewing Pay Later status on imported contributions - I followed the answer - created a column listed as Is Pay Later - and added the value 1 to all contributions. Did it again as Yes - both ...
1
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1answer
31 views

Is it posisble to stop contributions of zero?

Back office staff occasionally and accidentally enter an amount of zero for a donation, which Civi accepts as valid. Is it possible to reject this as an error? Price sets can do this but don't ...
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1answer
59 views

DB Error: no such field — for new contribution page

Trying to create a New Contribution page, this is the message I get: "Sorry, due to an error, we are unable to fulfill your request at the moment. You may want to contact your administrator or ...
0
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1answer
26 views

Contribution page with cookies blocked just reloads on submission - is this expected behaviour?

We recently had a donor call our office who was having trouble donating online (https://secure.wildsight.ca/civicrm/contribute/transact?reset=1&id=1). It turned out they had blocked cookies in ...
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1answer
21 views

CiviCRM Recurring Contributions Report with Campaign

I'm trying to find a way to get a report on all the Recurring Contributions and what campaign they are attached too. Has anyone else done this? The Recurring Contributions report can give me the ...
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0answers
14 views

Billing address postal code not populated

If I select an item from a priceset on a contribution form, the billing address appears, but the postcode is not populated even though it is in the contact record. Any ideas? Ta
1
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1answer
28 views

Paypal PCI Compliance

Should the Omnipay Paypal checkout option be able to pass Paypal's PCI compliance checks? I have a client with a Paypal account ( although this is a payments pro account ) which has been limited ( ...
0
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1answer
30 views

Civicrm invoice number reset

We have activated the contribute form within our CIVI. We wondered: with the arrival of the new year, when there will be the need to restart from 1 with the invoice numbering, do we have to do some ...
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0answers
24 views

Mandatory key(s) missing from params array: entity_id

Using a fairly generic CiviCRM contribution page with membership (CiviCRM 5.19.4 + Drupal 7) and CiviDiscount (3.7). When a 100% discount code is used, instead of completing, the above error is ...
0
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1answer
27 views

Contribution form issue: cannot submit donation

It's Giving Tuesday and this donation form on my client's website won't allow credit card donors to submit their donations :o https://apprenticelearning.org/civicrm/?page=CiviCRM&q=civicrm%...
1
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1answer
21 views

Is there a work around for the limit (10) of soft credits that can be added to a contribution?

We need a way to work around the limit of soft credits that can be added to a contribution. I understand the limit is 10 but that is insufficient for our needs. Please advise.
2
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1answer
38 views

Importing contributions: “Expected one Contribution but found 25”

I am getting an error when I import contributions. I have successfully imported contributions before from other data sets. This dataset is a little more rich and I have now added a 3 custom fields ...
2
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0answers
19 views

Why was individual membership contribution deleted when their organizational relationship was disabled?

CiviCRM 5.19.2 on Drupal 7.67 We have a member who until recently was part of an organizational membership (by relationship). This year he moved on and took out an individual membership for the ...
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0answers
32 views

Trigger Rebuild Is Not Working

I am getting this error " [nativecode=1442 ** Can't update table 'civicrm_contact' in stored function/trigger because it is already used by statement which invoked this stored function/trigger.]" ...
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0answers
14 views

Error: Invalid format passed to crm.formatmoney

A donor provided the following screenshot. Based on what we can tell, the donor's credit card was declined - but I am not sure how they got this error - which led the donor to thinking our systems ...
0
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1answer
20 views

Contribution form errors after latest security release

We have three different clients reporting erratic errors on public-facing and administrative credit card donation forms. The error is that CiviCRM reports that a credit card + expiry is invalid, and ...
1
vote
1answer
21 views

Column Sorting Removed Filters in Find Contribution

We just upgraded to 5.19.1, but not sure when this started. When we go to Find Contributions, put some criteria in, get results, and then click on one of the column headers to sort the results, it ...
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0answers
19 views

How to fix transaction mistakes in CiviEvent & CiviContribute

In CiviEvent, had a user that mistook chargeback for refund then using the Line Item Edit extension made more mistakes. The result is that for one event payee shows $500 refund more than correct. Upon ...

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