Questions tagged [civicontribute]

Questions about CiviContribute, the built-in CiviCRM component which handles fundraising and related financial transactions.

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0answers
9 views

CiviCRM auto populated Webform shown for anonymous users(Drupal 7)

I want to show the webform which is previously submitted for edit purpose for only the same user which filled this webform using his email ID. I created webform with existing contact option ticked ...
2
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1answer
14 views

CiviContribute Component Settings not saving settings beyond Enable Tax and Invoicing option

I am setting up a fresh install (CiviCRM 5.24.5 / WordPress 5.4.1) but found that once I 'Enable Tax and Invoicing' within CiviContribute Component Settings no changes are saved on that page (I am ...
2
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1answer
31 views

Can you include html in word replacements?

We have a contribution page, it says the following when credit cards are declined: Your payment was not successful. Please try again we want it to say: Your payment was not successful. Please try ...
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1answer
23 views

Why are custom field's multiple choice options all unchecked on contribution page?

Today I installed 5.25.0 (running with Drupal 7.69). I have a profile that includes a couple of custom fields that are multiple-choice (e.g. professional interests - check all the apply). The choices ...
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0answers
17 views

Delay in membership status change from Pending to New

I'm trying to understand what triggers the change of membership status from "Pending" to "New" once a payment for a membership has been made. This process used to happen within a minute of the ...
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1answer
25 views

Custom fields are not pre-populating on profiles added to events, membership, contributions, etc

I have some custom contact fields that are not pre-populating the fields on event registrations, memberships, contribution pages, etc. Other fields in the profile pre-populate. When I use the profile ...
1
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2answers
21 views

Session variables destroyed while making contribution through webform in Drupal 8

I'm not sure this is the best place for this but really needing some assistance with this. Using Drupal 8.8.5 and CiviCRM 5.24.3 along with webform 5.9 and the latest version of webform_civicrm. ...
2
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3answers
222 views

Thank You Mailing for Permissioned Relationship after Renewal

I'm trying to setup a scheduled reminder to send a Thank You message after a membership is renewed. Note that this is for organisation memberships I only want this message to go to the permissioned ...
1
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1answer
22 views

Are we able to see why a payment failed?

Our contribution pages are working for some individuals and for others, payments are failing. Is there a way to see what the cause of this issue is for the payments that are unable to go through?
2
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1answer
25 views

How to limit/choose what profile data is included in confirmation emails?

We collect a lot of data from people who buy a membership using a Contribution Page. The confirmation/thank you email includes all of that data, which is a problem: some of the data we collect is not ...
1
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1answer
17 views

Can you change Pending (Incomplete Transaction) to Pending (Pay Later)?

Is it possible to change pending transactions from incomplete to pay later? Without editing db?
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1answer
44 views

CiviContribute adding $200 even to every transaction

CiviCRM 5.24.4/WP 5.4 Some freakish behavior going on with CiviContribute and Stripe processing. Based on Stripe logs, it looks like its originating with CiviContribute. Everything worked for at ...
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1answer
25 views

(Stripe) CRM_Core_Payment_Manual::setAPIParams() Fatal Error

CiviCRM 5.24.4/Wordpress 5.4 Getting hourly alerts from Cron, pertaining to some kind of API failure with Stripe. I suspect it has to do with the version-setting, but I'm unclear on how to address ...
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1answer
13 views

Stripe Settings not there . .

CiviCRM 5.24.4/WordPress 5.4 Need to sort out Stripe webhook settings, but Administer>CiviContribute>Stripe Settings just takes me to the main admin page. Nothing there at all. Anybody know why this ...
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0answers
14 views

CiviContribute member pages with both free and paid member signup options

I'm building a site for a client that allows members to sign up through a standard CiviContribute contribution page. I have a requirement from the client to allow users to select from a free ...
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0answers
15 views

How to fix a broken invoice message template?

On a site that I've been looking after for over 10 years (and which therefore has gone through a lot of Civi upgrades, currently on 5.24.x) I've just turned on the invoicing feature. The problem is ...
1
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0answers
6 views

eWay Recurring Not Taking the Recurring Payment

I have installed and configured eWay recurring on my CiviCRM Wordpress site. The CRON jobs are running for the eWay Recurring Payments and eWay Transaction Verification jobs. Users make the initial ...
2
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1answer
31 views

Including Premiums section breaks Contribution Page when using Stripe

The "Make Contribution" button fails to load confirmation page. We had recently added a captcha and a premium section to the page, so tried disabling them. We found that the premium section was the ...
3
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1answer
19 views

Getting recurring contributions with Authorize.net that predate CiviCRM instance to register in CiviCRM

I have a client who used authorize.net for contributions before switching to using civicrm several years ago. They have continued to use authorize.net as their payment processor with CiviCRM, however ...
0
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1answer
19 views

Is there a way to set the autorenewal checkbox on a membership contribution page to be ticked by default?

We're running on Drupal 7.69 and Civi 5.13.x. Is there a way to have the option to autorenew ticked by default through configuration? See image below:
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1answer
10 views

Contribution Receipt Comment

When CiviCRM sends an email Recurring Donation Receipt below the Zip Code field there is a Comment field. What mySqlTable stores the string that shows in the Comment associated with a recurring ...
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2answers
32 views

Adding Facebook tracking pixel to contribution confirmation pages

We're on Drupal 7.69 and CiviCRM 5.13.x. One of our clients want to add facebook tracking pixel codes to the membership confirmation page after payment. We are using the Facebook Tracking Pixel ...
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1answer
31 views

Has anyone gotten GiveWP to work with CiviCRM

One of my associates wants to use GiveWP for donation forms. GiveWP has a plugin https://shop.civivip.com/civi-plugins/give-donation-pages-integration/ The current version is called civivip_give-0.3....
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1answer
16 views

How do I update the text seen on a membership payment page when the autorenwal option is provided?

Running on Drupal 7.69 and Civi 5.18.x. We would like to update the text that gets displayed when the auto-renewal option is active for membership types. Is there a way of doing using the admin ...
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0answers
39 views

Processing lots of event cancellations and contribution refunds

Like probably many of us here, I am faced with cancelling a number of our events and refunding people. I have probably 10 events to cancel and 200 participants/contributions to deal with. All event ...
2
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0answers
12 views

Disabling “Deferred Revenue” on an existing system: bad idea?

If a CiviCRM installation has been running with Deferred Revenue long enough to have many transactions affected by that configuration, what are the negative impacts of disabling it now? I'm thinking ...
2
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1answer
36 views

How do I record partial payments?

My client frequently needs to record partial payments for events and memberships. When I open the transaction history, I don't see a way to record the partial payment. In fact, all registrations ...
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0answers
13 views

What creates future-dated civicrm_financial_trxn records, seen in Bookkeeping Transactions report?

When viewing the output of the Bookkeeping Transactions report, I'm seeing many contributions listed with repeating future-dated transactions, even though these transactions do not appear when looking ...
0
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1answer
25 views

Simple Donate error

I'm trying to use the Simple Donate extension on my website, and I keep getting an error that says "One of parameters (value: ) is not of the type Integer" I've tried deleting, uninstalling & ...
1
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1answer
30 views

testing recurring contributions — gone wrong!

Please help! I've made a new recurring contribution page for membership renewals. I tested to contribution page to make sure recurring contributions would go through -- they went through so I ...
1
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1answer
23 views

How to include source page URL in donation page email receipt?

When my CiviContribute donation pages send out email receipts, I would like the emails to include the URL of the source page (i.e., the WordPress page that contains the shortcode of the CiviCRM ...
1
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1answer
33 views

Option to Tell a Friend

When I click "tell a friend" and submit my friend's name and email after I've made a contribution on our contribution page I get error, "Supervised Rule for Individual Doesn't Exist" -- what does this ...
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3answers
33 views

Update Multiple Contributions with Missing Attributes via Search Builder?

We have 300 or so contributions that are missing a custom field. We want to manually update those records. We are running a search for contributions that have a custom field but are missing the ...
2
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1answer
40 views

Donation recorded under the wrong contact name

Help! When one of our donors contributed on our online contribution page with Civi, it was recorded in civi under another (unrelated) donors name. But it was recorded properly in our payment ...
1
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1answer
31 views

Disabling Scheduled Jobs, Transactions, etc (from command line)?

I'm working on migrating our site to a different server. I need to do some testing on the new server while keeping the production site live. The problem is that the test server continues to run all ...
1
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1answer
21 views

How can I record a partial refund for a membership?

A user has just renewed their membership, and inadvertently opted for the default amount (60) rather than the correct amount for their particular situation (30). The contribution page offers two price ...
2
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0answers
21 views

Membership type defaults upon renewal

We are planning to restructure our membership types slightly later this year. We will eliminate two or three categories and change the amounts (up) and possibly the names. Right now, the renewal ...
2
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1answer
19 views

How to send a thank to a recipient of a soft credit

We want to send a thank you/acknowledgment letter to a donor who has their donation matched by their workplace. We log the workplace match under their workplace organization as a donation and we apply ...
2
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0answers
13 views

Taxes on “Allow other amounts” calculated on $1

This was noted back in 2015 I see (Why are taxes calculated incorrectly when "other amounts" enabled on contribution page?). It doesn't seem like it would be hard to fix, but here we are ...
3
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1answer
35 views

Invalid currency “$” when sending confirmation and receipt

Running CiviCRM 5.22.0 with WordPress 5.3.2 Whenever a user attempts to create a membership AND record membership payment AND send confirmation and receipt, an Invalid currency "$" error is generated....
2
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2answers
44 views

Different payment processors for different price fields?

Is it possible to specify different payment processors for different price fields in a price set on a single contribution page? I have a contribution page with two prices: £A for EFT, and £B for ...
1
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2answers
52 views

Conversion tracking with Google Ads on Thank-you pages

My organisation got accepted for the Google Ads Grant. There are several benefits that we can only unlock if we are able to set up conversion tracking. I am trying to get my head around how this would ...
0
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1answer
13 views

Can you change Added By information via a profile?

5.21.1 D7 Is it possible to change who added an activity/contribution - someone was logged in as someone else and well - its been an internal problem to say the least. I am being asked to change the ...
2
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0answers
19 views

Why are failed credit card contributions appearing as default payment method?

I know this could likely be related to this, this one and this other stack - but bringing it up as its a bit different. When a credit card transaction fails - it is correctly marked as failed in the ...
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0answers
14 views

Anyone having problems with Membership/Contribution forms on Joomla?

Running Joomla 3.9.15, CiviCRM 5.21.2 Was just notified that our initial Membership/Contribution Page was not working properly. After the user enters their data, then get the confirmation page, ...
3
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2answers
41 views

Unable to create a contribution from back-office (Civi 5.21.2)

Configuration: - Civi 5.21.2 - Wordpress What am I trying to do : Create a contribution manualy trhough the back-office :http://localhost/wp-admin/admin.php?page=CiviCRM&q=civicrm%2Fcontribute%...
3
votes
3answers
59 views

How to generate a report excluding recurring contributions?

Is there any way to get a report, ideally something like the Contribution Summary report, which allows you to filter by recurring or non-recurring contribution? It would be quite useful to be able to ...
0
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1answer
24 views

How to automatically create a user account when someone donates?

My idea is something like this: When someone gives a donation, an account with specific permission gets created. User gets notification of the account creation via the contribution receipt or a ...
2
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0answers
16 views

How to handle a partial payment with a bounced check?

If someone pays an invoice with two checks (1 contribution, 2 payments), and one of the checks bounces, what is the correct way to record this? There seems to be almost no documentation on refunds - ...
0
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0answers
19 views

Form fields not displaying properly in Wordpress

I have set up a member dues contribution page. I then pasted it into a Wordpress page using a shortcode and then with a Wordpress plugin called the Page Links To. It doesn't display properly with ...

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