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Questions tagged [civicontribute]

Questions about CiviContribute, the built-in CiviCRM component which handles fundraising and related financial transactions.

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After update CiviCRM IATS Extension to 1.7.4, Card on file and Expiry Date fields are not showing

When we create a new iATS recurring donation, we can edit the payment information, but the old iATS recurring donations cannot be updated. I have checked in extension code getting the customer code by ...
jagjeet's user avatar
  • 101
0 votes
1 answer
41 views

For new Contributions entered manually, how do I add an "InMemoriam" section to the manual data entry form?

We occasionally receive donation cheques in memory of someone. For the public Contribution Page I've created a profile which asks for the particulars (name, rank, other info)of the deceased but I can'...
ArloGueswith's user avatar
1 vote
1 answer
50 views

IATS can retry failed donations 7 days after the failure?

Is there a way that IATS can retry failed donations 7 days after the failure happened rather than the following month?
jagjeet's user avatar
  • 101
1 vote
1 answer
57 views

Where are the 'Contributions - Receipt (on-line) templates stored?

I want to customise on line receipts, but am struggling to make a start. I can see the on line receipt in the Message Templates - 'Contributions - Receipt (on-line)' but can't find where the other ...
Andy Clark's user avatar
  • 4,845
0 votes
1 answer
14 views

How to request OK to communicate by email (only)? Without coding

In the 'Manage Contribution Payment' screen we want to simply ask the donor if they are happy to be contacted by email - a simple Yes/No option in a profile. It doesn't seem possible to do this using ...
Andy Clark's user avatar
  • 4,845
0 votes
2 answers
46 views

How to export contact list that includes total contributions to date?

I can only either export my contacts, or contributions. Is there a way to export an amalgamated list of contacts including all contributions made by each contact, either that year/per year/within date ...
Lily's user avatar
  • 1
3 votes
0 answers
124 views

Payments fail with PayPal Standard and "Could not find a valid session key"

CiviCRM assumes PayPal Standard redirects back, that it will preserve the session cookies. But sometimes it doesn't and this causes CiviCRM to fail, even though PayPal has successfully processed the ...
Ken West's user avatar
  • 1,047
3 votes
3 answers
98 views

qfKey are always invalid when returning from payment processor in contribution

I have a site which has been running for some time. Recently whenever anyone makes a contribution (via PayPal). When they click return to merchant they get the following error: This is caused by ...
Scott Neville's user avatar
1 vote
1 answer
91 views

Why are emails not being sent when a contribution is made?

We are using CiviCRM 5.35.0, but I have tracked this issue down to the installation of 5.34.0 (updated from 5.33.2). Our CMS is Drupal 7.78. Our PHP is 7.3.27. Our outbound mail setting in CiviCRM is &...
The Amateur's user avatar
0 votes
1 answer
35 views

Unable to edit existing contributions after CiviCRM upgrade

Issue arises after upgrading from 5.25 to 5.34. When attempting to edit any contribution and consequently saving, the form returns an error 'please enter a valid amount' It appears that the system is ...
Ben Russell's user avatar
0 votes
1 answer
72 views

Failing to create Wordpress account with user name provided in profile on contribution page

Initial situation We have a contribution page to purchase a membership. A profile is used to collect address data. Furthermore, this profile is configured to also create a Wordpress user account: The ...
Joachim's user avatar
  • 509
0 votes
1 answer
24 views

Cannot delete contributions

I am trying to delete a contribution and after I confirm that I want to it just hangs with the pop up and a spinning CiviCRM logo indefinitely. I get the following in the error log. Feb 24 10:07:53 [...
Mick Kahn's user avatar
  • 3,227
1 vote
0 answers
107 views

Contributions in WordPress causing fatal errors

WordPress v5.6.1 CiviCRM 5.34.0 php 7.3 No custom extensions that affect contributions except CiviDiscount. When I try to add a new contribution or view contributions, I get an error and the log ...
Rose Lanigan's user avatar
  • 1,050
1 vote
1 answer
19 views

Trying to get New Member, Member Renewal Contribution working

CiviCRM 5.33.2, Drupal 7.78. Using example tokens found in the CiviCRM docs at "Tokens and mail merge/Checksum for Contribution Pages for Membership Renewals" to create an email to go out, ...
Bert Johnson's user avatar
1 vote
0 answers
15 views

Advanced Search -> Contribution Tab and Contribution Dashboard returns a fatal error

I'm seeing the same behaviour as listed in this Issue: https://lab.civicrm.org/dev/core/-/issues/528 However, I'm running 5.33.1 and WordPress 5.6. The fix listed there appears to have been superseded ...
Rose Lanigan's user avatar
  • 1,050
1 vote
0 answers
47 views

"You do not have permission to access this page" on a CiviContribute confirmation page

I have a totally standard CiviContribute page on a system running CiviCRM 5.27.2 on top of WordPress. "Allow other amounts" is true. Minimum amount: $5. The default amount is also $5. Here's ...
Patrick Lam's user avatar
1 vote
0 answers
59 views

Contribution Error: "failed to update contribution in database"

UPDATE. I'm not posting this as an answer since it provides none. When 5.34 became available, I tried an update on this site and the problem went away. I guess there was an issue with 5.33.2. I'll ...
kapn's user avatar
  • 919
1 vote
1 answer
34 views

How do I set up a "Mailing List Only" option in CiviCRM 5.29.1?

In addition to setting up paid Membership Sign-up, I am trying to create a free "Mailing List Only" option. I created a contribution page entitled "Mailing List Only", created a &...
MABB's user avatar
  • 11
0 votes
1 answer
83 views

How to combine event registration fee and sponsorship donation in one price set?

I want to have a price set for an event which offers two mutually exclusive options: (1) registration fee for the event (2) a sponsorship fee. Option 1 should register the person as an attendee. ...
Edward Peters's user avatar
1 vote
1 answer
150 views

Wordpress Civicrm -Uncaught ReferenceError: CRM is not defined for contribution page

WordPress - 5.4.4 , CiviCRM - 2.62 , Theme Avada Using shortcode added contribution to page but in console, we are getting error Uncaught ReferenceError: CRM is not defined so the page is not ...
Akshay Kamble's user avatar
2 votes
1 answer
22 views

Can't translate year(s)word for recurring contributions

in CiviContribute Recurring Contributions I can't translate the Year(s) word. I don't find it in PoEdit files. Word replacing doesn't work. Any ideas?
Ferdi2005's user avatar
  • 103
2 votes
1 answer
32 views

Can't find Click the Continue button to proceed with the payment in translation string

I can't find Click the Continue button to proceed with the payment. from a Contribute form in the translation strings even if I can find other strings from that Contribute form. It's untranslated in ...
Ferdi2005's user avatar
  • 103
1 vote
1 answer
26 views

CiviContribute/CiviCRM overrides content entered into a custom field each time a donation is made

Hopefully I can explain this so it makes sense. :) We have customers that have donation pages (and events) that they use custom fields with, but when someone completes the custom field once, it does ...
Nicole's user avatar
  • 125
1 vote
1 answer
129 views

Problem with PayPal IPNs not going through

End of year and we are getting membership renewals. We've used PayPal for years no problem, but since Dec 1, the IPNs (instant purchase notifications) are not working correctly. The transactions are ...
P a u l's user avatar
  • 752
1 vote
2 answers
54 views

Smarty contribution summary works on one site, but not another on the same server

I have burned hours on this and feel at a wall. Would appreciate some fresh eyes to shed light on new avenues of exploration. I am using "find Contributions" to generate a list of ...
kapn's user avatar
  • 919
1 vote
0 answers
23 views

Processing mailed checks where donor sends monthly

We have quite a few donors that mail a check every month (probably 80% of our checks we receive). It is for the same amount and project(s). Each donor generally sends their check around the same time ...
Iowa Boy's user avatar
  • 2,388
0 votes
2 answers
54 views

Edit the financial type of an online contribution?

We have some online contribution transactions that we'd like to assign to a different Financial Type. E.g. they were assigned Donation rather than Member Dues. Is there a way to manually change the ...
Geof Newton's user avatar
0 votes
1 answer
37 views

How do I translate the "On behalf of Label"?

Using a multilingual install, on the configuration page of a contribution page, the "On behalf of Label" doesn't provide a multilingual option. Switching languages and inputting the ...
Alan Dixon's user avatar
  • 6,861
1 vote
0 answers
42 views

My URLs for contribute & member forms all automatically redirect the user to homepage, any help please?

There's not an obvious reason why this has begun happening as I carried out no changes to CiviCRM at all in the time between the last successful transaction (5 December) and the day I was alerted to ...
Chris Powers's user avatar
1 vote
1 answer
35 views

How can I run a report with Pending (Incomplete Transaction)?

Essentially I want the contribution detail report but to filter Contribution Status: Pending, Is Pay Later: No (I know I can do this with search) I can do this with some extensions, but they do not ...
themak's user avatar
  • 3,441
2 votes
1 answer
20 views

Can "Contributions - Recurring Billing Updates" and similar messages be turned off?

We'd like to turn off Contributions - Recurring Cancellation Notification, Contributions - Recurring Billing Updates, and Contributions - Recurring Start and End Notification. We don't want the ...
Lars SG's user avatar
  • 4,083
2 votes
1 answer
20 views

Is there a more elegant way to handling contribution pages that have ended?

When a contribution page passes its end date, you get the following error: Is there a way to let the contribution page load, but display something like what is displayed on events? Ideally it would ...
themak's user avatar
  • 3,441
2 votes
2 answers
85 views

Self-service update of credit card details - how to notify staff to re-process recurring contribution?

We would like to send out links for credit card recurring donors to update their credit card when a donation fails, using the solution from this question. Then, we need to somehow notify staff that ...
Lars SG's user avatar
  • 4,083
1 vote
1 answer
69 views

Random Occurrences of Blank Contribution Thank You Pages

This is strange. Some donors are donating successfully but getting a blank thank you page. They get an email confirming their donation, but nothing on screen. D7 CiviCRM 5.31, Omnipay Cybersource I ...
themak's user avatar
  • 3,441
1 vote
1 answer
42 views

Undefined index: auto-renew

Upon opening contribution page, we get the following PhP errors showing ABOVE the contribution pages. See JGSNY Contribution Page Notice: Undefined index: auto_renew in /home/jgsny/public_html/...
GrannyKat's user avatar
  • 503
3 votes
1 answer
42 views

Issue creating Premium - requiring subscription

When trying to add a new Premium (first one), I get the error "Please enter a Period Type" - even though the premium is a regular "product" and not a subscription. Civi 5.31 / ...
Keith Webb's user avatar
0 votes
3 answers
79 views

CiviContributions > New Contribution Page with an ANONYMOUS USER and no Login Display in Drupal (CiviCRM 5.25.0 / Drupal 7.70)

This is a multipart question: 1. I have added the following permissions for the anon user: -CiviCRM: profile listings and forms and -CiviCRM: access all custom data My desire is to block any other ...
epauldc29's user avatar
8 votes
2 answers
139 views

non technical approach to associate contributions with memberships

Does anyone know of an extension / not technical approach that allows users to manually associate contributions with a membership when they have not been properly associated. I've seen this happen for ...
michaelmcandrew's user avatar
2 votes
1 answer
61 views

Thank You page on contribution form. Print option for the PDF that is emailed as "receipt.pdf"

When completing a contribution, an email can be sent out with an attached PDF called "receipt.pdf". Is it possible to have this PDF printable on the Thank You page? I currently have a sloppy ...
Kurt Leadley's user avatar
3 votes
0 answers
45 views

How can I offer recurring payments on an event registration form?

My nonprofit has an online course that we plan to treat as an event as we get set up with CiviCRM. We currently use GravityForms on WordPress to offer registrants the option of a payment plan where ...
rgilman's user avatar
  • 173
1 vote
1 answer
32 views

Sales Tax not added to total when memberships include donations that are separate transactions

We are having a problem with sales tax calculations when letting the user add an optional donation to a membership purchase or renewal. We need to separate the membership and donation into two ...
Stephen Karamatos's user avatar
2 votes
1 answer
36 views

Missing information when Importing Contributions via API

I want to import a list of contacts from a csv file (specifically: the Contact IDs), and create a Contribution via API for each one of them. Purpose: These contacts are all ordering the same articles, ...
emma's user avatar
  • 493
2 votes
1 answer
63 views

Dead links on events, donations, pretty much anything I create

I'm in the middle of an install and stuck on a couple issues. I've been all over this StackExchange yet I can't seem to make basic CivicCRM links work in a couple of sections in the site I'm trying to ...
bhance's user avatar
  • 21
1 vote
0 answers
88 views

Warning: array_search() expects parameter 2 to be array, null given in CRM_Contribute_BAO_Contribution::getContributionTokenValues()

Steps to reproduce: Search -> Find contribution Search for a contribution Choose "Email - send now" as action Choose an email template with a token. In our case we just use the token &...
Tobias Krause's user avatar
2 votes
1 answer
44 views

Anonymous role cannot make contribution

Help wanted – Suddenly, our donation and membership pages are stop working (the credit card fields are gone). Anonymous role cannot make contribution or sign up for membership. When an anonymous user ...
sts99's user avatar
  • 21
1 vote
1 answer
28 views

Contribution total amount being doubled when Tax Rate is set to 0 on manual membership renewal

We're running on Drupal 7 and the latest ESR 5.27.5 (was able to replicate on dmaster). On manual membership renewal with the member dues financial type which has a VAT/GST account attached to it that ...
P Joseph's user avatar
  • 349
1 vote
2 answers
54 views

The same name distinction in Civicrm

i doing customize CiviCRM 5.29.1 for Wordpress 5.5.1 last version. i have many student the same lastname,midlename,lastname Ex: Student 1:Nguyen Hoang Phuong, ID:123456 Student 2:Nguyen Hoang Phuong, ...
Hai kao's user avatar
  • 11
0 votes
1 answer
24 views

Allocate money from Donor to student

i doing customize CiviCRM 5.29.1 for Wordpress 5.5.1 last version. i have create 2 contact type individual: Donor, Student Donor donation money for student. Donation money allocate to student. student ...
Hai kao's user avatar
  • 11
1 vote
1 answer
55 views

Pay Later not showing

For some reason after updating to CiviCRM 5.29.1 the "Pay Later" option (which is selected) is no longer working on DarrylWPerry.com/donate EDIT: if I turn off HTTPS/SSL protections it ...
Darryl Perry's user avatar
2 votes
1 answer
35 views

Access Denied when making Contributions with Auto renewal and discount

When making a contribution (i.e. membership payment) I get an Access Denied message from Paypal, where the following conditions apply: An applicable Discount is enabled The user has toggled the Auto-...
Dwight Martino's user avatar

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