Questions tagged [civimail]

Questions specifically about CiviCRM's mass mailings system CiviMail. For question about general mail related issues in CiviCRM use the tag *email*.

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8 views

bounced emails are in the contact table but not in the bounce report

I have drupal 7.69 with civicrm 5.24.3 successfully running on siteground. I am running under windows 10 and have multiple browsers installed, all current (EDGE, Chrome, FireFox, Opera). Running ...
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12 views

User-driven messages missing header

I am struggling to find the answer to why my default mailing header / footer are not being attached to user-driven driven message, specifically member renewal notifications. I get the email body just ...
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1answer
8 views

how do I make the FROM box on a bulk email show the same list as a single email?

I toggled the yes/no box "Allow mail from logged in contact" to yes, but it doesn't affect the "new mailing" screen which is really the most important one for me. Can I change this somehow? Is there ...
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1answer
8 views

Mailing List Activity Report

I wonder if there's a way to get a report on a mailing list's subscription activity, showing signups and unsubscriptions. I don't see this option on the activity report and none of the Mailing report ...
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12 views

Report for unsent Mail campaigns?

I want to create a report with unscheduled campaigns i.e. Drafts to add directly to the dashboard but I can only choose between Complete and Incomplete. Is there a way to do so? regards, Guillaume
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8 views

“Missing parameters” error in unsubscribe confirmation, and on some admin pages

Running CiviCRM 5.3.2 on the latest Wordpress. I recently migrated the site from an older version of Civi on another server. Unsubscribe links from mailings load the confirmation page correctly, with ...
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14 views

CiviMail and PHPMailer Issue?

recently I've encountered a strange issue when sending mass mailings by CiviMail. E.g. I have a mail list of 100 people and I send them a newsletter. Later, in the mailing summary, I can see how many ...
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1answer
26 views

Can we be notified when civi recieves an SMS?

I would like to know if there is a way users can be notified when a client replies to a text that has come from Civi. Our system is currently receiving SMS that have been sent to civi, but the only ...
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1answer
20 views

CiviMail tracked links in WordPress site are marked down by Mail Tester

I have CiviCRM (5.21.2) installed on WordPress site. When testing our CiviMail messages on https://www.mail-tester.com/ we are marked down by 1.7 when we use tracked links. If we turn off tracking, we ...
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1answer
24 views

Restore a deleted mailing?

Is there any way to restore a mailing after you delete it? Or even find it? We are using CiviCRM 5.8.12 with WordPress. We use Mosaico for some mailings.
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2answers
38 views

Sending organisation custom tokens to individual

I want to use CiviMail to bulk mail key individual contacts from member organisations and want to include tokens in their email to remind them of the information we currently hold on their ...
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22 views

Lost ability to send bulk email

I am the new coordinator for Huntingdonshire Green Party (previously I was the deputy coordinator), My wife is the membership secretary. Until tonight, both of us were able to access Civi and send ...
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1answer
47 views

Allow list subscribers to update their email addresses?

We have a list of people who work at many different companies with company email addresses. When someone moves to a new job at a new company their email address changes. How can we make it simple for ...
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1answer
23 views

How to get my Green Party email address added to the CiviMail from dropdown list

I am the Membership Secretary for the Croydon and Sutton Local Party. In the past I have been able to send out mailings to our members. However, since the update on civi my Green party email address ...
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1answer
12 views

Mail account authentication with Oauth2

Exchange Online is retiring basic authentication which means, I think, that CiviMail will no longer be able to process bounced messages in Exchange Online mailboxes. Are there any plans for CiviMail ...
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2answers
42 views

How do you report group history? (audience growth/change)

We transitioned from MailChimp to Mosaico - overall is been okay - but there is a report we were asked to generate that I can't seem to figure out. The report would display group size over time (...
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2answers
32 views

Needing to change the email address emails are coming from

I am looking for some help on two issues: When Mailing contacts who have booked for an event, the email is coming from an email address I don't want to use. How do I remove the preferred email ...
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24 views

Mosaico Toolbar Editor - how do we get file upload?

On the latest and greatest of Civi and Mosaico, I installed this extension: https://github.com/ginkgostreet/com.ginkgostreet.mosaicotoolbarconfig However, what plugin and toolbar control would get us ...
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1answer
31 views

How do I send a scheduled mailing via CiviMail?

I've created and scheduled for immediate delivery an email via CiviCRM. It's in the queue but nothing is happening. Who can I contact or what do I need to do?
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1answer
24 views

Bulk email sent to group of contacts after new contact added to CiviCRM

We have a couple of sites that offer volunteering directories. External organisations post opportunities and members of the public can view and apply for those opportunities (a massive tangle of ...
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1answer
49 views

Manage the image gallery in mosaico

As you upload images into Mosaico mailings they get stored in a Mosaico "Gallery". We're now beginning to find duplicate images in the gallery as different users have uploaded the same image at ...
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16 views

Is Civimail reply tracking broken?

I have set 'Enable custom reply' to 'Yes' in 'Mailer Settings' and when I replied to an email I got the following message from cron: "Failed Processing: Re: Test reply, Action: r, Job ID: 93, Queue ID:...
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1answer
15 views

Removing “List-Unsubscribe” from civimail headers (for when getting seemingly random unsubscribes)

There is a "header" entry automatically put into mailnigs from civimail (also when using flexmailer / mosaico) which some email clients use to enable unsubscribing (or opting out) from mailing lists. ...
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1answer
18 views

How to send a thank to a recipient of a soft credit

We want to send a thank you/acknowledgment letter to a donor who has their donation matched by their workplace. We log the workplace match under their workplace organization as a donation and we apply ...
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17 views

Mailing Reports aren't being received, even though they are shown as complete and delivered successfully

Monthly Newsletter was prepared and submitted for mailing correctly in CiviCRM. The mailing was scheduled, completed, and delivered successfully, per the CiviCRM mailing status report. However, the ...
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1answer
31 views

Invalid currency “$” when sending confirmation and receipt

Running CiviCRM 5.22.0 with WordPress 5.3.2 Whenever a user attempts to create a membership AND record membership payment AND send confirmation and receipt, an Invalid currency "$" error is generated....
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1answer
30 views

IMAP authentication error with Smartermail

So, I've spent the last few days running this issue down, and I actually have a solution (or a workaround?), but I just wanted to ask if it's really the best way to handle the situation. I'm running ...
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2answers
25 views

Bounce processing - will fail for G Suite users when Google disables less secure apps in Feb 2021 [duplicate]

Google have announced they are stopping support of less secure apps in G Suite in Feb 2021. No new LSA connections will be allowed after Jun 2020. Google have advised me that the email accounts I'm ...
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1answer
36 views

Is there a table element in mosaico?

Still getting to grips with Mosaico layouts. Is there an option to build/ style a table in the templates? Someone has pasted in a table from an external source and doesn't want to edit font sizes in ...
2
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1answer
45 views

Sending civiMail through Amazon SES

I'm using civiCRM 5.21.0 and Wordpress 5.3.2 I'm trying to send civiMail bulk email sending through Amazon SES. I configured and activated SMTP credentials in civiCRM settings. The test mail works ...
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1answer
45 views

Why can't certain Civimail Mailings be reused?

About half of the mailings we send are missing the "reuse" option in the action links on the "Scheduled and Sent Mailings" screen. Is this because they are sent to a search results rather than to a ...
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1answer
24 views

Extra Decimal Places on Fuzion Token 'Latest Membership Fee'

Sending a Civimail built with Mosaico utilizing Fuzion Token 1.5 {latestcurrentmembership.allfee} The amount should be $69.00 on a test record but the email reads: 69.000000000 Any suggestions? Was ...
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1answer
17 views

How to send organization a list of current Employees?

I want to send a scheduled email to our organizational contacts to have them review the list of employees we have on record for their organization (employees inherit a membership status with our ...
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1answer
21 views

Permissions help with using action.forward token in an email

I want to add a forward to a friend at the bottom of an email. When recipient clicks they see the "enter up to 5 email address" page however if they are a non-authenticated user they get a Undefined ...
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7answers
93 views

Log all outbound email

What solutions are people using to track all outbound email from CiviCRM? BCCing would be one option - a BCC could be added to all outbound email via an extension, I suppose. Else I'm guessing that ...
2
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0answers
22 views

Different languages for month in Date

I have a French Drupal 7.67 /Civicrm 5.19.3 site with the right settings for the localization. Every strings that are translated in transifex appear translated. In the admin, the months are translated ...
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1answer
21 views

Missing input parameters error on opt-out form

Our site is producing fatal "Missing input parameters" errors from the mailing opt-out form. This happens several times every day at random times. I have looked at a few other SE posts with similar ...
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0answers
33 views

Soap Proxy URL configuration help

I am really struggling getting the Soap Proxy URL configuration to work. I keep getting the following feedback from CiviMail: Civimail User Check : it appears that the proxy URL that you gave is ...
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2answers
112 views

FYI - Sending mail via G Suite - Google announce username/password authentication will be turned off

Google have announced they are turning off access to G Suite via username/password authentication. My initial concern was this could potentially impact anyone using G Suite for Outbound Mail. ...
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2answers
18 views

SMTP error 501 when extension Transactional Mail - Bounce and Tracking Handler is enabled

I use CiviCRM (v5.20.0 on PHP 7.3.11 in Joomla) to send scheduled reminders for membership expiration. The mails are sent via SMTP. This works okay when i send a reminder to my own account so i expect ...
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1answer
45 views

How to email a link to a confidential document in Civi

A client runs several night shelters for the homeless & uses Civi. They want to email a 'daily activity' report to staff & volunteers - the content of which is confidential. All staff & ...
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1answer
39 views

Attachment too large for mailing - should there have been a warning?

Recently had a user attach a .docx file that was 14 MB to a mailing. (Probably a single picture in the document was to blame.) As one would expect, the messages bounced rather than being delivered. ...
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2answers
31 views

How to track bounces from Sendgrid in CiviCRM 5.x?

We're set up with CiviCRM and Sendgrid but don't have bounce processing as far as we can tell, and are not sure how to fix that. All information on using the SendGrid api is pretty old and we have no ...
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1answer
23 views

Can all contacts that share an email be unsubscribed at once?

Often we have multiple contacts with a shared email address, as when a parent provides their own email when they register one or more children. We use the option in civimail to only send one email to ...
4
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2answers
71 views

Bounces not reaching bounce account

CiviCRM 5.19.2 WP 5.3 Testing my bounce settings, and I'm not sure whether I actually have a problem or not. I've set up both 'bounce' and 'activity processing' accounts, and their respective ...
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1answer
14 views

Unsubscribe link in publicly viewed newsletter error

I was thinking (first problem) to use the "view in browser" url to build a link page for viewing past newsletters. If a user clicks on the unsubscribe link, the url "mysite.com/civicrm/mailing/...
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2answers
29 views

Membership tokens missing after upgrade to civi v5

I would like to use the membership.fee token in a mail. However, it isn't displayed in the list of tokens the mailer view offers and it's not working when I use it manually. I saw a suggestion to use ...
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0answers
20 views

First steps for membership software

My european organization (~ 500 members) wants to buy a membership software. So far we have used a german site, but due to their advertisements within e-mails sent by us, we are not satisfied. In ...
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0answers
51 views

Mailer uploads images but KCFinder unable to display (WordPress)

I'm considerably confused about what's happening with Mailer & images (initially, I thought the problem was related to Mosaico, but it's now disabled): weirdly, I can upload an image to a ...
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1answer
23 views

Mailing summary doesn't display - says that mailing not complete

Updated to CiviCRM 5.19 - ran one of our biweekly mailings last night and I wanted to check the open count. But Civi says that the mailing isn't completed, even though it shows on the mailing summary ...

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