Questions tagged [civimail]

Questions specifically about CiviCRM's mass mailings system CiviMail. For question about general mail related issues in CiviCRM use the tag *email*.

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14 views

civicrm upgrade - missing html cke editor on civimail

I am making the dreaded upgrade to drupal 9 from drupal 7. Civicrm is 5.40.1 I have just "rettached" the civicrm tables that were on the old drupal 7 site to the new site (fresh install ...
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18 views

mailto links in mailings go to blank page

anyone seeing an issue where mailto links in mailings don't open a new email dialog when clicked on, but instead open a blank page? I'm assuming this is due to the URL tracking not converting it ...
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1answer
17 views

How to enable multiple bulk email address just for organizations?

The question is about the seeting Enable multiple bulk email address for a contact. in /civicrm/admin/setting/preferences/mailing The problem is that in I have many organizations that have multiple ...
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1answer
15 views

Exceptions returned to the API caller and displayed in the JS console

I'm working on some code that should fail quickly and loudly if things go wrong. It's part of the mailer and called via the API by the mailing create pages. But I can't get the exception to end up in ...
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23 views

Cron Job Set using WP-CLI method. Seems to be functioning. Civimail won't send. Suggestions?

Wordpress 5.8 CiviCRM 5.38.0 PHP 7.4.15 System Stats say "Cron Running OK Last cron run at September 8th, 2021 5:30 PM." All extensions up to date. Using wp-cli method as laid out here: ...
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10 views

CiviMail Scheduler job failing with "An error has occurred. DB Error: no database selected"

On a Joomla 3.10.2 and Civi 5.40.2 we've been struggling with a mailout that has an attachment (1.5mb). While I know bulk emails of attachments aren't good - this site has done this before without ...
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1answer
35 views

Is there a way to have CiviCRM send & receive mail using the WP Mail SMTP plugin?

I'm looking to send mail using the WP Mail SMTP plugin through Google's services because: I get better limits I don't have to enable less secure apps. Is there a way to make these work together? Or ...
3
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1answer
66 views

How to track contribution from a mailout sent from civimail?

I am trying to see how many contribution has been generated as a result of the recent mailout I sent from civimail. What is the best approach to setup and track this please? Thanks
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1answer
59 views

can no longer send via civimail from search results

after the most recent update, none of my clients can send via CiviMail if they start from a search result. the error in all cases is "You have selected an email Selection Method without ...
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1answer
14 views

Smarty if instruction in message templates not working in single mails

I try to send single emails (Contacts > New Email) using a message template containing smarty conditional instructions in the html part of the message and in the text part of it. HTML format: <p&...
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33 views

Is Smarty processing also available for sending single mails which are not a part of a mass mailing?

I try to send a single mail through Contacts > New Mail using a template containing next Smarty instructions: {if {contact.preferred_language} == "fr_FR"}OK{else}KO{/if} but these mails ...
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26 views

Tokens - Need Values, not Labels

Going round in circles on something and wonder if anyone can help. Civi 5.40.1 on Wordpress. We have a profile which allows the user to enter data about themselves into custom fields. E.g., from a ...
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45 views

Opt Out fails with a 'Could not find a valid session key'

I've spent a ton of volunteer hours getting CiviCRM 5.37.2 set up for this new non-profit on a WordPress site. Got Sparkpost hooked up to CiviMail. Tested the Unsubscribe/Opt-Out link in the footer ...
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1answer
23 views

CiviMail permissions missing?

Within the CiviCRM_navigation table / Navigation Menu UI, it shows the permissions needed to access a navigation link. I see the 'Mailings' navigation permissions parameters of: access CiviMail ...
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1answer
10 views

CiviMail --> Sparkpost -- Invalid links in header & footer

I've installed CiviCRM 5.37.2 on a WordPress website, set up a new email address, got the DNS records working, Sparkpost is happy, did a tiny test email blast, which flowed through CiviMail and ...
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1answer
22 views

Why aren't my headers/footers appearing in CiviMail documents?

CiviMail is not including headers/footers in this newbie's newsletter. I think I've mis-configured something. I am expecting to see a tab in the Define Mailing menu. The default headers and footers ...
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23 views

Drupal 8/9 htaccess Breaks kcfinder

There are other discussions on this but there does not appear to be a concrete solution. I am hoping that someone can help me with a solution and then I can also document this better. When I go to add ...
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1answer
10 views

Send user to New Mailing page with Recepients Already Selected

We'd like to send admins to the New Mailing page (https://example.com/civicrm/mailing/send?reset=1) but have the Recipients field already populated with a specific Group. Is there a query parameter or ...
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1answer
29 views

upper case in name with accents

{capture assign=last_name}{contact.last_name}{/capture}{$last_name|upper} I'm trying to render my contact name in uppercases with Smarty and include letters with accents. At the bottom of this page ...
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1answer
40 views

Convert Mosaico Mailing into template

Sorry if this is a noob question, but is there a way to convert a used Mosaico Mailing into a Mosaico template? Thanks in advance P.S. - I know I can re-use the mailing, but I'd rather create a ...
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1answer
25 views

civicrm mail() success message but no email sent (log de-activated)

I migrated to a new server and have the exact settings as on the old server. On the new server, I press test and save for mail() and get a message, that the test email was sent successfully, but I ...
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1answer
19 views

Menue "create new mailing" leading to "old server" after creating test-server via backup of VM?

) after setting up a staging-server-VM via snapshot of our "production server", i've got two very strange/mysterious effect: when choosing the menue-item "create new mailing" the ...
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19 views

opt-out triggers "There was an error in your request"

People who click on an opt-out URL in our civimail get an error screen like "Sorry, due to an error, we are unable to fulfill your request at the moment." The ReportError extension captures ...
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1answer
39 views

Some problems to add email account in CiviMail CiviCRM

I am trying to configure the email address to send messages. I am trying to use a Google Workspace user with custom domain. Some values that I have are the following: Server: smtp.gmail.com Username: ...
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1answer
22 views

Bounce processing using oath-client with GSuite: Required parameter not passed: "refresh_token"

Using CiviCRM 5.37.2. I'm trying to use the oath-client extension to do OAuth authentication of a Google Workspace (GSuite) account for bounce processing. The credentials are created on the Google ...
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9 views

Unable to Disable VERP in CIVIMAIL

As I know it, to disable VERP, navigate to Administer > CiviMail > Component Settings and disable 'Track replies using VERP in Reply-To header'. However, even after this is disabled, Civimail ...
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1answer
9 views

How can I customize the user-access to Mailing lists?

Its not clear to me how I as an admin can control the access for different groups to their mailing lists. For example, the leader of group A should be restricted to mail to group A. Is it possible to ...
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1answer
12 views

Checksum and Shifting Expiration Windows

Where/when does CiviCRM calculate the expiration date of a checksum? Is the expiration date encoded in the checksum upon generation, or is the date of checksum creation encoded and then the creation ...
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19 views

Missing parameters error in Unsubscribe link for certain emails

CRM_Core_Exception: Missing Parameters in /var/www/html/public_html/crm/sites/all/modules/civicrm/CRM/Core/Form.php on line 608 Exception trace # Function Location 0 ...
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22 views

Bulk emails created with the APi delivered to 0 recipients

I'm using the API to send a bulk email each week to all our members. This is the code: $currentTime = new DateTime(); $approval_date = $currentTime->format('Y-m-d H:i:s'); $currentTime->add(new ...
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2answers
19 views

Export list of all successful civimails?

I feel I should know this and the answer is going to be obvious. Is there a way to export a list of successful civimails? I need the mailing name and date, and it would help to have the mailing list ...
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1answer
25 views

When unchecking VERP option I am getting an error "Boolean value required for track_civimail_replies"

When I go to Administer > CiviMail > CiviMail Component Settings. There is an option "Track replies using VERP in Reply-To header" When I uncheck this box and hit Save I am getting an ...
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1answer
30 views

How to send Participant-Specific information via CiviMail

We are running a hybrid event where some participants are virtual via Zoom and some participants attend in person. We need to send out reminders and the zoom link to virtual attendees, and also want ...
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1answer
18 views

Mailing is saved but does not reach recipients

I'm really out of my depth now. Here is the situation: CiviCRM version 5.36.0 Wordpress Plugin Hosted on Linux Server Administer->System Settings->Outbound Mail: enteredSMTP-Server, Testmail is ...
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2answers
35 views

civicrm email scheduling

I scheduled an email to send at 9.40am and it actually sent at 9.49am which I assume is to do with how often the send mail cron job runs. Is there a way of actually getting an email to send at the ...
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37 views

Civimail - loss of opt-out, unsubcribe & forwarding

I have a Drupal 7.79 and a Joomla 3.9.25 site on the same server, both running Civi 5.35.1 and both with loss of unsubscribe, opt-out and forwarding capability. Flexmailer is enabled on both sites. In ...
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1answer
48 views

CiviMail report showing bulk emails have sent when they haven't

On two Civi 5.35.1 & Joomla sites, I've got the same issue of bulk emails not being sent, but the CiviMail report stating every email has been sent (0 bounces or replies). The 0 bounces bit of the ...
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52 views

Contacts->New Email fails when sending to more than one contact after upgrade to 5.35.1 (Wordpress)

Salut. We recently upgraded to Civicrm 5.35.1 (Wordpress). When we try to send Emails to more than one recipient in Contacts->New Email, the operation fails (see screenshot attached). One recipient ...
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0answers
30 views

CiviMail: Using DMARC for multiple from domains

Assumptions CiviCRM is running on crm.example.org Bounce processing is configured to use bounce.example.org Mails are send from example.org, mail.example.org and example.com Issue If we were to ...
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2answers
65 views

Memory Error (500) For SMTP Settings After Upgrading to 5.35.1

After upgrading to 5.35.1 I am getting a memory limit reached error when loading the SMTP settings page. I am not sure if this is related but I am getting a growl error for "Failed to find key by ...
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1answer
50 views

Line wrapping - breaking lines longer than 998 characters - in CiviCRM (CiviMail, Flexmailer, Mosaico)

We've have experienced in some cases on emails sent from CiviCRM the DKIM signatures were getting invalid. We use a self-managed email server for this, and usually DKIM is fine. After some research I ...
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1answer
14 views

How to add a new "From" email address in civi mailing - cannot find function following the update

I used to be able to add new "from" email addresses for civi mailing, but I cannot find the location anymore.
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2answers
45 views

Resend email to non-openers

We would like to be able to resend a mailing (or send an edited version of the original mailing) to recipients who did not open the original mailing. While there are workarounds — such as creating a ...
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3answers
69 views

Insert file into greeting field with Smarty

When the content of the Email Greeting or the Postal Greeting field is getting too long, CiviCRM is no longer able to edit it through the GUI, what happened since I have activated Smarty and inserted ...
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9 views

How do I provide a custom redirect after cancel clicked on Unsubscribe page?

Is there a way I can direct where the user goes when they click Cancel on the Unsubscribe button on the Unsubscribe Confirmation page?
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1answer
15 views

What are all the possible variable fields available in greetings (Email and Postal)?

When defining new email and postal greeting formats in Administer > Communications > Email Greeting Formats, I see several available variables like {contact.first_name}, {contact.last_name}, and ...
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2answers
26 views

When Sending a Mailing the Reply-to email is different than the From Address

I sent out a mass mailing via CiviMail and the reply-to email is default+r{seemingingly_random_string}@gmail.com I am using Sparkpost to send these mailings. CiviCRM 5.29.1 Any idea why the reply-to ...
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1answer
21 views

Is there a way to see CiviMail logs through the interface (v. 4.6.36.)

I am trying to troubleshoot some failed deliveries of emails in CiviMail. I would like to see the error logs. According to the documentation, they are stored in the local file system (well, obviously),...
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1answer
11 views

How to query "delivery status = unknown" on CiviMail report

I am trying to see all the emails, where the delivery status was "unknown". I have been trying to change the URL parameter "delivery_status_value" to "unknown", but that ...
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1answer
34 views

Thank-you letters sends email immediately

we are emailing the receipts of last year's contributions. From "find contributions" we select "Thank-you letters - print or email" and then "Send emails where possible. ...

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