Questions tagged [civimail]

Questions specifically about CiviCRM's mass mailings system CiviMail. For question about general mail related issues in CiviCRM use the tag *email*.

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3
votes
1answer
15 views

Possible bug? “Enable Double Opt-in for Profile Group(s) field” displays twice

Seems that Enable Double Opt-in for Profile Group(s) field option has two identical copies in CiviMail Component Settings. Also present on test server. https://demo.circle-interactive.co.uk/
2
votes
1answer
17 views

FAX. Is it difficult to hook up Twilio programmable faxing to CiviCRM?

I would like to be able to use Twilio programmable faxing directly from within CiviCRM. Many of my contacts only have fax numbers (no email addresses). I tried to put FAX in the tag section below, ...
7
votes
3answers
124 views

Sparkpost service no longer free - any recommendations?

We have just been informed by Sparkpost that their free service which gave us up to 100k/mo emails with a max of 25k/day will be discontinued. We use the CiviDesk Sparkpost extension 1.3 on CiviCRM 5....
3
votes
2answers
45 views

Discrepancy between # of contacts in smart group vs # of contacts in smart group mailing

Using Drupal 7.67 and CiviCRM 5.13.5. We run volunteer inductions, and send an email to all people who have attended volunteer inductions (as per CiviEvent) after the induction. We only run ...
2
votes
0answers
14 views

Is it possible to create a Report (or Search) for a general view of “total openings” in CiviMail?

We all know that in CiviMAIL the "total openings" metric can be misleading with respect to "unique openings" due to the pixel/images tracking. However, in an engagement activity, it would be very ...
0
votes
1answer
36 views

Public URL for CiviMail: access denied even for admin

Drupal 7.67, CiviCRM 5.13.5 Hey everyone, Trying to view a mailing I've sent through CiviCRM before. I'm logged in with my admin account with all permissions granted. I've navigated to the ...
0
votes
1answer
18 views

Error (One of parameters is not of the type Integer) while clicking the 'mailing.viewUrl' in a sent mailing

In sent Mailings, the 'mailing.viewUrl' is rendered into: https://terranova.tamera.org/civicrm/mailing/view?reset=1&id=95c21fb7cc1b7aac and clicking it gives me this error: $Fatal Error ...
1
vote
1answer
45 views

Bounce processing webhook gets error “Failed to verify signature” in Mailgun

Have mailgun extension and added mail account for bounce processing with mailgunDB as protocol and my API (using private API) as password. Every time a mailing goes through it has an error "failed to ...
0
votes
1answer
23 views

When adding CSS in civimail (under source) getting an error when trying to see or send test

Trying to use my own custom html e-mail in CiviMail with custom CSS in it (specifically to optimize on mobile). When I have the CSS stylesheet info on top I cannot send a test email or preview in HTML....
1
vote
0answers
31 views

Mailing using SmartGroup sends to recipients not in the Smart Group

I had a scheduled mailing set to run today at at 8am. When I look at the list of people who received the email, more were sent the email than were in the SmartGroup mailing list. The SmartGroup had ...
1
vote
0answers
105 views

Cannot get replies to show up in activities

CiviCRM 5.14.0 I have bounce processing working fine but I am trying to track replies. Replies are sent using a VERP address and are being received in the correct mailbox as defined in the CiviMail ...
0
votes
1answer
8 views

What permissions are needed to edit Mosaico templates?

My guess it that template creation and editing requires Administer CiviCRM - but wanted to check in and see if there was another way. Thanks!
0
votes
1answer
18 views

Failure in setting up replies mailbox

CiviCRM 5.14.0 I am using the Sparkpost extension This is a new site in testing phase I have set my from email address to be: "Site Administrator" This domain has been verified by Sparkpost and is a ...
1
vote
1answer
17 views

Failure in setting up Sparkpost for outgoing mail

I've created a sending and bounce domain on Sparkpost, ccrmmail.vietfeir.com. This domain has been verified by Sparkpost. I have an api key with all grants. When I try to save and send, I get this ...
1
vote
1answer
21 views

Delay automated email like receipts

Is there a way I can delay when a automated E-Mail is sent. For Example - I would like the receipt email when one submits a contribution to be delayed by a few hours. Thank you
1
vote
1answer
19 views

How can I generate a CiviMail delivery & Click-thru report

I need to email a report to a person of a particular mass email that was sent from CiviMail. The person doesn’t have access to CiviCRM. How can I generate a CiviMail detailed delivery & Click-thru ...
1
vote
0answers
25 views

Problems inserting action tokens with default wysiwyg HTML editor

CiviCRM 5.14.0 This is a new site and I am testing inserting action tokens in emails. If I use the link symbol in the wysiwyg, it inserts double-quotes around the link but the {aciont.reply} already ...
0
votes
1answer
19 views

URLs in CiviMail give a 404 not found error

CiviCRM 5.14.0. This is a new installation with WordPress. I sent a test mail. I checked out the unsubscribe link, which resolves to this That turns out to not be a valid link. I have a feeling ...
0
votes
0answers
24 views

Error when sending a test from CiviMail

This is a new installation of CiviCRM 5.14.0 on WordPress 5.2.1 I've created a test CiviMail using one of the default templates. When I attempt to send a test mail, I get a pop-up that says "Sorry an ...
0
votes
0answers
16 views

403 error when accessing or exporting CiviMail open reports

Running CiviCRM 5.13.5 on Drupal 7.67. I have all admin permissions, and all permissions relating to CiviReport. Trying to run reports on CiviMail to export as CSV everyone who opened a particular ...
0
votes
0answers
14 views

Civi Event confirmation emails not being received

On April 2, 2019, email confirmations from our event registrations stopped being received by our
4
votes
3answers
141 views

Failed to locate Mosaico graphics driver

I'm using Drupal 7 and CiviCRM version 5.13.4 and I'm having a problem with using Mosaico. When I try to create new templates, I'm unable to add new images to them. I can't drag and drop any images ...
1
vote
1answer
30 views

Civimail URLs not working

I've just sent a newsletter and had replies telling me the links to content on our website aren't working. I've checked and they're not, they're going to CiviCRM in the Wordpress plugins folder, and ...
0
votes
1answer
16 views

CiviMail mailing sent to an Opt Out email

A contact who is marked as Opt Out is still being sent monthly newsletter. They opted out of all emails 3+ months ago but continue to be on sent emails. They have also unsubscribed from the group.
3
votes
1answer
17 views

Invoices are sent from the host domain instead of the proper From Address

A constituent pointed out that she received an emailed invoice from "[4-digit-number]@[host-domain]" rather than from our normal organization email address. (We use CiviHosting's shared server.) I ...
3
votes
1answer
21 views

Is it possible to show CiviMails within our Drupal CMS system?

When CiviMail gives a permanent link to a public mailing it simply creates a raw html page for the email. Eg, on a link like this: civicrm/mailing/view?id=1528, we see the mailing exactly as it was ...
2
votes
0answers
21 views

Membership Fee token displays in Email with 9 decimal points

Scheduled Reminder for renewing sponsorships uses membership fee token. However when sponsors receives the resultant email reminder the fee is displayed as XX.XXXXXXXXX.
0
votes
1answer
21 views

CiviCRM_API3_Exception: “DB Error: no such table”

Hello I am getting the below error when going to certain pages in my civicrm install notably after transfering from one server to a new server....the source server does not have this error..... ...
1
vote
1answer
19 views

Mailing sent with wrong link

I've just realised I've sent an email out with a broken link. Unfortunately it's munged in a way that means that I can't easily catch it with a drupal redirect. I could probably figure out an nginx ...
0
votes
1answer
27 views

Email greeting token not working with mosaico

Building a mailing with mosaico Contact email greeting not showing in final mail (shows in html preview) mail sent as test and as mailing. No greeting in either. d 7.66 c 5.10.3 other contact ...
2
votes
1answer
52 views

How do HTTPS settings interfere with CiviMail?

I have CiviCRM sites (5.12 and 5.13 on Drupal 7 with Aegir 3) where the behaviour of CiviMail initialisation (and the admin status page) depends on particular HTTPS setup: finishes or loops infinitely....
0
votes
0answers
23 views

If I exclude an address from a bulk email is it rational to assume that the mailing won't go to that address?

It seems rational to me to assume that if a mailing is set up where a group (or past mailing) is excluded, then any records that share the same email address as an excluded record, should also be ...
1
vote
1answer
25 views

CiviMail Change the Track Opens Tracking URL to a pretty URL

I'm using the Track Opens option in CiviMail. In CiviCRM for Wordpress the regular mail tracking url looks something like this: https://mywebsite.co.uk/wp-content/plugins/civicrm/civicrm/extern/url....
2
votes
1answer
22 views

Change the root directory D8 [docroot > web]

I encounter lot of issues with CiviCRM on a Drupal 8 production site : When sending a mailing there is : - No tracking of opened mail - No indication of click through There is another issue with the ...
3
votes
0answers
38 views

People tagged with “privacy: no bulk email” seem to be receiving bulk email

It seems pretty clear that contacts tagged with "NO BULK EMAILS (USER OPT OUT)" are still receiving bulk email. I see many contacts who continue to be listed as receiving bulk emails in the mailing ...
3
votes
2answers
51 views

Get civiMail report by API

I'm trying to get Report data about a Sent email through the API. I can see the report at: www.example.com/civicrm/mailing/report?mid=388&reset=1 And I can get data corresponding to the email ...
0
votes
1answer
24 views

sparkpost email config

Trying to set up Sparkpost for Civicrm 5.12.0 / WP 5.1.1 / php 7.2 I was trying the cividesk extension but I'm on the EU server and can't figure out the fiddling needed to access that just yet. So I'...
1
vote
0answers
38 views

CiviMail doesn't save when using Checksum event links

Running CiviCRM 5.10.4 and Drupal 7.65. Trying to send out a bulk email through CiviMail using a checksum link for an event registration. However when I insert the checksum link, I get an error ...
2
votes
1answer
47 views

Deprecated function in CiviEvent error logging (Drupal 7)

Running Civi 5.10.4 and Drupal 7.65. One of our staff reported that they received an error message when they tried to send out a mailing to attendees at one of our events, through CiviEvent > Email ...
0
votes
1answer
27 views

Civimail gives a blank page

Upgrading to Civi 5.11.0 in a Joomla 3.9.4 site (with templates & cache flushed) has left Civimail (via New Mail or Reuse) producing only blank pages (with menus and Civi's footer). There is no ...
1
vote
2answers
29 views

Programmatically Re-Use CiviMail Emails

I am trying to write an extension that monthly will send a series of CiviMai emails. Basically, it would be the same if a user went to the Sent mailings and clicked Re-Use and sent the email again ...
2
votes
0answers
35 views

How do I force CiviMail to process all mail as an email activity?

I've setup CiviMail to process inbound mail as activities and assigns those emails to contacts. My problem is CiviMail does not process ALL emails. The component set up an "ignored" and "processed" ...
2
votes
0answers
15 views

Is there a way to limit the child groups displayed on an opt out message?

If you have a mailing group with child sub groups, when you offer an "opt out from this list" option, all child groups are displayed - including ones that the recipient isn't a member of eg a parent ...
1
vote
1answer
26 views

Checksum profile links not opening on mobile

Using CiviCRM 5.10.4 with Drupal 7.64. Trying to use a checksum link in an email being sent out to a group, for them to submit a profile which has been pre-filled in with their details. My link is ...
1
vote
0answers
37 views

CiviMail/KCFinder becoming nearly unusable

Following up on two earlier posts regarding the similar issues on Drupal - intolerable performance and changing the KCFinder folder. In our case we are running WordPress 5.1.1, CiviCRM 5.10.3, so it ...
1
vote
0answers
37 views

Deadlock when executing job to clear group cache

We have had issues where we can't send a mailing. Trying to send a test mailing gets stuck on "saving". I attempted to run the job to flush the smart group cache and the job log reports that it ...
1
vote
0answers
18 views

Can't access member sync page

My wordpress site is hosted by godaddy and I want to use CiviCRM but when I click here: CiviCRM WordPress Member Sync the settings link it says this: "Sorry you are not allowed to access this page"....
1
vote
0answers
50 views

CiviMail - Syntax error, 40% emails bounced

Have read other questions on this but haven't read any solutions. Using Drupal 7.64 with CiviCRM 5.10.4. Sent out a bulk email (newsletter) using CiviCRM last Friday to a group of 2100 members. ...
1
vote
0answers
19 views

CiviMail Sent/Scheduled Mailings does not list mailings for some users

I'm in a context using some CiviCRM ACLs to restrict access for regional staff to regional contacts. Some core staff have access across the regions. However, the regional staff cannot view the list ...
3
votes
3answers
75 views

Import Contacts with Email field issue

If I import contacts via a CSV file and indicate a home email, the email address does get imported without any issue. However, in order to send an email to the contact (in my case sending to an ...