Questions tagged [civimail]

Questions specifically about CiviCRM's mass mailings system CiviMail. For question about general mail related issues in CiviCRM use the tag *email*.

Filter by
Sorted by
Tagged with
1
vote
1answer
20 views

How to obtain a list of contact who have never opened any bulk email

I'd like to generate a list of all contacts who have received a mailing and have never opened any of them... How can I do that?
1
vote
0answers
12 views

Oauth Microsoft Exchange authentication

Has anyone set up CiviMail to use Oauth to connect to Microsoft Exchange? The CiviCRM documentation deviates from that provided by Microsoft. Also, you can't add the account are trying to set up, as ...
0
votes
1answer
18 views

CiviMail : SPF REcord/SPAM issue

I am trying to configure/use civimail. When I send an email from CivCRM, it goes directly to the spam foler of the recipent. Looking at the mail header, I see Received-SPF: Fail (protection.outlook....
1
vote
0answers
24 views

CKeditor5 when used as editor for civimail Traditional mailings does not save draft content

Using CKEditor5 for civimail. Content and images are not saved when saving draft or any save of message. Using D9 with Civi 5.44. CKeditor4 saves correctly as well as text editor. Also, CKEditor5 ...
0
votes
1answer
16 views

Trying to add image to email get ckeditor error

Using CiviCRM 5.36.1 - trying to create email to send using civimail. at: .../wp-admin/admin.php?page=CiviCRM&q=civicrm%2Fa%2F#/mailing/336 Previously had no trouble adding an image by clicking on ...
1
vote
1answer
23 views

Mailing labels witth membership status or expiration date

So we use Civi for a magazine subscription or rather we are intending to do that. The hiccup at the moment is since it is a magazine we cannot print a separate sheet for the subscribers expiration ...
0
votes
0answers
17 views

Understanding mail delivery system error probably connected to bounces

I'm having a hard time understanding an error I receive when sending a test mail from a mailing in CiviCRM: This message was created automatically by mail delivery software. A message sent by  <b....
2
votes
3answers
29 views

Allow single site install to send from Multiple Domains using alterMailParams

We have a singe site Civi install and send mailing from 3 different domains using 1 of the addresses From Email Address Options, however the header information in the email is always the primary ...
1
vote
0answers
14 views

Failed to Connect: Unknown Protocol After Adding Mail Account

Civicrm 5.44.0, Wordpress 5.8.2, Google's Gmail APIs Steps: Administer > CiviMail > Mail Accounts Add Google Mail I am encountering the following error when clicking Save & Test: It said ...
2
votes
1answer
17 views

Email link tracking generating a 404 on preview

CiviCRM 5.43.0 in Wordpress 5.8.2 When building a traditional mailing which includes hyperlinks, and enabling click tracking, we see the following behaviour: When clicking the HTML Preview button in ...
1
vote
1answer
26 views

civimail sometimes stuck on running via Scheduled Jobs screen

We have set up a mailer using Mosaico and have set it to send immediately. There is no cron set up, so I have executed the "Send Scheduled Mailings" manually in the scheduled jobs settings. ...
3
votes
1answer
54 views

Errors on opt out or unsubscribe

I am seeing errors with optouts and unsubscribes similar to this. It is inconsistent - some requests succeed but some fail with "There was an error in your request" as described there. The ...
0
votes
1answer
10 views

Email shows as "Cancelled" when triggered using civiRule

I have setup a civiRule to send out a email 5 mins after a contribution is added. The event does get triggered properly but the email shows up as "cancelled" under user activity and no email ...
0
votes
0answers
16 views

CiviCRM Spark: Misconfigured Email Account - Failed to read test message

I have misconfigured my Email Account on CiviCRM Spark. I tried to restore the settings from memory, unfortunately without success. I get the error message on "Save & Test": Failed to ...
0
votes
0answers
16 views

Gmail warns, "Be careful with this message." Is this an authentication problem?

I have a profile configured to send an email message to my Gmail address when someone completes the form and is added to the group. When I open the message in Gmail I get the "Be careful" ...
1
vote
0answers
24 views

How to compose HTML Body from a Mosaico Template content?

I amb creating a Mailing via API calls. I dynamically create the Moisaico code. But when the Email gets created, it doesn't have any HTML code, so I can not send it. How can I get the HTML code from ...
1
vote
0answers
7 views

Civimail 'Dedupe by email': Add Activity 'Bulk email' to all contacts (with same e-mail address) not just to 1

An e-mail address is used by 3 contacts. These contacts belongs to a group. Sending a mail by Civimail to the group and tick 'Dedupe by email' works fine: only 1 mail is sent. But only 1 contact (...
0
votes
0answers
12 views

Can't send test Mosaico email when using A/B testing subjects

I'm seeing an error Mailing cannot be sent. There are missing or invalid fields (subject). When trying to Test a CiviMail + Mosaico (2.8) on Civi 5.36 / D7 (flexmailer 1.1.2) and using multiple ...
1
vote
1answer
25 views

mass deleting on hold emails

Scuse if I am missing something obvious: We send all our emails out through Mandrill (aka Mailchimp transactional emails) and it places emails On Hold if they hard or soft bounce. We want to delete ...
0
votes
0answers
15 views

Individual emails triggering a warning: HTML-only message, but there is no HTML tag Your message should contain an <html> tag

When sending individual emails in Civi, we're getting warning about their not being HTML tags in our HTML-only emails. Is there a way to change this? Should we just use plain-text emails when mailing ...
1
vote
1answer
15 views

Individual Emails missing "Message-Id: header"

I'm testing our emails with Mail-Tester.com and it's showing that when sending individual email messages to Contacts, the emails are missing a "Message-Id: header". How can I change this? ...
1
vote
2answers
35 views

Tokens in Mass Mail Attachements

How can I use tokens in Mass Mail attachements? For example, I would like to add .docx or .pdf as attachement that already contains tokens in text and then let CiviCRM replace them for each contact ...
1
vote
0answers
23 views

How to send a mailing that includes multiple emails for individual contacts

Is there a setting allowing to send a mailing to all of a contact's emails? For example, being able to send a mailing that will reach both Home and Work emails. All I can see is the "Enable ...
0
votes
1answer
17 views

Allow mail from logged in contact - CiviSpark

We're using civispark with civimail and want to be able to send mail from the logged in user. I have found this setting but I don't seem to have the option to amend it. Administer>Settings>...
1
vote
1answer
26 views

Weird Thing Happening with Trackable Emails and Multiple Civi Deployments

I work at a University where multiple departments use CiviCRM. For some reason, on one particular department, when I click on their emails that they send from CiviCRM, I get the following error: Sorry,...
4
votes
1answer
43 views

Why aren't my tokens working in mosaico?

I have created a custom Drupal 8/9 module that defines hook_civicrm_tokens and hook_civicrm_tokenValues to provide tokens to CiviCRM. It works when not using mosaico, but fails (the tokens are ...
3
votes
1answer
22 views

Autoresponder capability in CiviCRM?

Newbie here. Checked previous posts on this and last answers over 6 years old. Is there a way to set up an auto-responder series in CiviMail, e.g. when someone signs up for a newsletter on our ...
2
votes
1answer
33 views

CiviCRM Spark - managing bounces

I have the basic CiviCRM Spark installation, and am planning to use it to send out bulk emails to about 1200 recipients. How do I set up Spark to track bounces? The extension "Fetch Bounces" ...
0
votes
0answers
18 views

civicrm upgrade - missing html cke editor on civimail

I am making the dreaded upgrade to drupal 9 from drupal 7. Civicrm is 5.40.1 I have just "rettached" the civicrm tables that were on the old drupal 7 site to the new site (fresh install ...
1
vote
0answers
21 views

mailto links in mailings go to blank page

anyone seeing an issue where mailto links in mailings don't open a new email dialog when clicked on, but instead open a blank page? I'm assuming this is due to the URL tracking not converting it ...
1
vote
1answer
22 views

How to enable multiple bulk email address just for organizations?

The question is about the seeting Enable multiple bulk email address for a contact. in /civicrm/admin/setting/preferences/mailing The problem is that in I have many organizations that have multiple ...
2
votes
1answer
15 views

Exceptions returned to the API caller and displayed in the JS console

I'm working on some code that should fail quickly and loudly if things go wrong. It's part of the mailer and called via the API by the mailing create pages. But I can't get the exception to end up in ...
0
votes
0answers
28 views

Cron Job Set using WP-CLI method. Seems to be functioning. Civimail won't send. Suggestions?

Wordpress 5.8 CiviCRM 5.38.0 PHP 7.4.15 System Stats say "Cron Running OK Last cron run at September 8th, 2021 5:30 PM." All extensions up to date. Using wp-cli method as laid out here: ...
0
votes
0answers
13 views

CiviMail Scheduler job failing with "An error has occurred. DB Error: no database selected"

On a Joomla 3.10.2 and Civi 5.40.2 we've been struggling with a mailout that has an attachment (1.5mb). While I know bulk emails of attachments aren't good - this site has done this before without ...
3
votes
1answer
53 views

Is there a way to have CiviCRM send & receive mail using the WP Mail SMTP plugin?

I'm looking to send mail using the WP Mail SMTP plugin through Google's services because: I get better limits I don't have to enable less secure apps. Is there a way to make these work together? Or ...
3
votes
1answer
66 views

How to track contribution from a mailout sent from civimail?

I am trying to see how many contribution has been generated as a result of the recent mailout I sent from civimail. What is the best approach to setup and track this please? Thanks
2
votes
1answer
63 views

can no longer send via civimail from search results

after the most recent update, none of my clients can send via CiviMail if they start from a search result. the error in all cases is "You have selected an email Selection Method without ...
0
votes
1answer
18 views

Smarty if instruction in message templates not working in single mails

I try to send single emails (Contacts > New Email) using a message template containing smarty conditional instructions in the html part of the message and in the text part of it. HTML format: <p&...
0
votes
1answer
37 views

Is Smarty processing also available for sending single mails which are not a part of a mass mailing?

I try to send a single mail through Contacts > New Mail using a template containing next Smarty instructions: {if {contact.preferred_language} == "fr_FR"}OK{else}KO{/if} but these mails ...
1
vote
1answer
34 views

Tokens - Need Values, not Labels

Going round in circles on something and wonder if anyone can help. Civi 5.40.1 on Wordpress. We have a profile which allows the user to enter data about themselves into custom fields. E.g., from a ...
0
votes
0answers
57 views

Opt Out fails with a 'Could not find a valid session key'

I've spent a ton of volunteer hours getting CiviCRM 5.37.2 set up for this new non-profit on a WordPress site. Got Sparkpost hooked up to CiviMail. Tested the Unsubscribe/Opt-Out link in the footer ...
2
votes
1answer
24 views

CiviMail permissions missing?

Within the CiviCRM_navigation table / Navigation Menu UI, it shows the permissions needed to access a navigation link. I see the 'Mailings' navigation permissions parameters of: access CiviMail ...
1
vote
1answer
12 views

CiviMail --> Sparkpost -- Invalid links in header & footer

I've installed CiviCRM 5.37.2 on a WordPress website, set up a new email address, got the DNS records working, Sparkpost is happy, did a tiny test email blast, which flowed through CiviMail and ...
0
votes
1answer
23 views

Why aren't my headers/footers appearing in CiviMail documents?

CiviMail is not including headers/footers in this newbie's newsletter. I think I've mis-configured something. I am expecting to see a tab in the Define Mailing menu. The default headers and footers ...
1
vote
0answers
44 views

Drupal 8/9 htaccess Breaks kcfinder

There are other discussions on this but there does not appear to be a concrete solution. I am hoping that someone can help me with a solution and then I can also document this better. When I go to add ...
1
vote
1answer
12 views

Send user to New Mailing page with Recepients Already Selected

We'd like to send admins to the New Mailing page (https://example.com/civicrm/mailing/send?reset=1) but have the Recipients field already populated with a specific Group. Is there a query parameter or ...
1
vote
1answer
31 views

upper case in name with accents

{capture assign=last_name}{contact.last_name}{/capture}{$last_name|upper} I'm trying to render my contact name in uppercases with Smarty and include letters with accents. At the bottom of this page ...
1
vote
1answer
51 views

Convert Mosaico Mailing into template

Sorry if this is a noob question, but is there a way to convert a used Mosaico Mailing into a Mosaico template? Thanks in advance P.S. - I know I can re-use the mailing, but I'd rather create a ...
0
votes
1answer
29 views

civicrm mail() success message but no email sent (log de-activated)

I migrated to a new server and have the exact settings as on the old server. On the new server, I press test and save for mail() and get a message, that the test email was sent successfully, but I ...
2
votes
1answer
19 views

Menue "create new mailing" leading to "old server" after creating test-server via backup of VM?

) after setting up a staging-server-VM via snapshot of our "production server", i've got two very strange/mysterious effect: when choosing the menue-item "create new mailing" the ...

1
2 3 4 5
21