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Questions tagged [civimail]

Questions specifically about CiviCRM's mass mailings system CiviMail. For question about general mail related issues in CiviCRM use the tag *email*.

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5 views

Issue with CiviMail changing hyperlink urls, causing error at resulting link on iphone but not other devices

Running into a problem with CiviMail that seems particular to WordPress, as we have not experienced this on any of the Drupal or Backdrop Civis that we manage: When creating hyperlinks in a mailing ...
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0answers
5 views

CiviMail - CiviCRM (Drupal 7): Problem with attached documents

We are having a problem when sending emails with attached documents from CiviCRM and happens in both ways simple and bulk emails. Three months ago, we hadn’t this problem, we sent a bulk email last ...
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2answers
17 views

Edit Message Template PErmission

Can anyone shed some light on the new(ish) permissions for editing message templates? I'm moving to Civi 5.5.3 on Drupal 7 and noticed that now the permissions are broken out into CiviCRM: edit ...
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0answers
8 views

Mailto links in CiviMail go to blank page when opened in Outlook

When I use a mailto link in an email sent via CiviMail and it's used via Outlook the user gets sent to a blank webpage with the URL 'about:blank'. The links work in other email clients. Is this a ...
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1answer
22 views

CiviCRM (Drupal 7) Problem sending bulk emails

Before anything I hope you can escuse my poor english and little technical knoledge. We are working with CiviCRM (4.2.7) on Drupal () and the function of bulk mail have sudenly stopped working. You ...
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1answer
13 views

Email signature is set but does not appear in messages I compose

This question: Customize a User's Signature indicates that it should be possible for CiviCRM to automatically include an email signature if one is set for the sending user. I have set a signature ...
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1answer
27 views

Completed emails showing on draft list

We've got 27 emails that show as completed, have a report, etc; however, they are showing on the list of Draft/Unscheduled emails. What could be causing this to happen? I'm trying to clean up the back-...
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1answer
23 views

Thousands of new contact records created from CiviMail (Postfix/Gmail?) mis-configuration

I have read documentation, but still am having a hard time understanding how I should change my configuration to fix this issue, esp. without causing other problems. Basically all seems to be working ...
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1answer
7 views

How do I call the Fatal Error Handler for extern/url.php?

I noticed my Fatal Error Handler wasn't being called when CiviCRM had problems processing trackable URLs in a CiviMail. My answer will tell you how to do this.
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0answers
7 views

Error when user uses “forward to a friend” using token in mailing

We have been seeing error messages such as the following in the Drupal syslog: Sep 26 22:05:13 prod drupal: UID 0 207.46.13.101|civicrm|https://www.example.com/civicrm/mailing/forward |$Fatal Error ...
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0answers
18 views

Amazon SES Bounce Processing

I have setup Amazon SES to send email from CiviMail. All the stats except bounces are coming back into the system. For bounces I followed this helpful post here https://www.compucorp.co.uk/node/1740 ...
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0answers
24 views

CiviMail SMTP error

I have configured SMTP on CiviCRM, All the details are correct I have received the test mail from CiviCRM mentioned that "SMTP settings are correct". But If I tried to send a campaign or an email to ...
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1answer
31 views

Can you use Mosaico to create message templates

Is this a thing that is possible? In other words to create a template in Mosaico (that is, the Mosaico CiviCRM extension) and to store it for use in User driven message templates such as emails?
2
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1answer
32 views

100% mailing have bounced : validation failed for <(INVALID)>

Hello after two modifications on the server and on CiviCRM, it becomes impossible to send any mailing. All the email adresses are "burned" with all the email addresses being wrongly tagged as bounced. ...
2
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1answer
14 views

Unsubscribe group in scheduled mailings

I want to send an email to a large group (>50) and have created a smart group for this. Using the scheduled mailing function I selected this group as the recipients but now an extra box appears with ...
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2answers
30 views

Contacts visible in mailing list group, not on hold or otherwise dnd, but skipped by mail out

I'm fairly sure I've worked out why this is happening, but want some input to confirm the problem, and hopefully pointers for fixing it. We totally refreshed our main mailing list in line with GDPR, ...
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2answers
34 views

HTML Editor for Mailings Not Displaying

We recently upgraded to 5.4 and now when we create a new mailing, we are unable to enter any HTML content. The HTML area shows without the white editor area and any HTML options. The plain text area ...
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3answers
41 views

Conditional logic in Thank You letters

I recently took over the donor thank you letter process at the organization I work for and saw that Civi has the ability to create thank you letters for donors. The organization I work for has 5 ...
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1answer
25 views

What browser does Mosaico work in?

Currently on: CiviCRM - 5.3.1 Mosaico - 2.0-beta3.1512698300 CiviCRM Bootstrap theme - 0.1-alpha14 Flexmailer - 0.2-alpha5 In Firefox 'Quantum' - when hitting Continue on a mailing created this ...
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1answer
20 views

Reusing scheduled & sent emails - screen goes blank

Very new at Civi, so please be patient! Every time we try to reuse an existing email in "scheduled & sent" the screen goes blank. Any ideas? Have tried different emails, users, browsers, ...
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1answer
19 views

“Do not email” privacy setting and CiviMail

I sent out a mass e-mail using CiviMail and a recipient who has the "Do not email" privacy setting received it. The help text associated with the "do not email" privacy setting makes it clear that ...
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1answer
29 views

MailChimp extension v2.0.1 won't install on CiviCRM 5.3.2

The latest stable release of the MailChimp extension for CiviCRM isn't installing on our Civi 5.3.2 via the Civi internal extension installer. Admin interface displays Sorry, due to an error, we ...
3
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1answer
53 views

DreamHost is dropping support for Catch-All mailboxes

I use CiviMail in conjunction with a catch-all mailbox. The bounce processing updates the database when there’s bad email addresses and reports bounces on the mail report. It also handles user opt-...
2
votes
1answer
47 views

Cannot save Mosaico Templates

We are on the latest version of civicrm 5.3.1 and the lastest version of Masaico and now i am getting this error message when I try to edit and save a template: API permission check failed for ...
4
votes
1answer
35 views

E-mail body blank to some recipients

I'm having an issue similar to that described in Blank emails to some specific addresses When I send an e-mail to myself (using SMTP through Civi) it is fine. However, some recipients do not see the ...
2
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1answer
51 views

process_mailing processing addresses when called in UI but not CRON

CiviMail scheduled e-mails are not being triggered automatically through CRON. Using the same user with the same permissions, I get the following in the log when triggered through the Scheduled Jobs ...
2
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1answer
40 views

Mosaico: Packages are missing (Beta 4)

Just upgraded to Beta 4 - getting the following error. Mosaico: Packages are missing Mosaico requires dependencies in its "packages" folder. Please consult the README.md for current ...
2
votes
1answer
29 views

Backdrop authentication function missing

I am using Backdrop CMS 1.10.1 with CiviCRM 5.2.2 and I am having trouble with the kcfinder, when uploading and inserting images, both into CiviMail and CiviContribute. The initial problem was a 500 ...
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0answers
43 views

Authentication error when running the “Fetch Bounces” scheduled job:

Parameters parsed (and passed to API method): a:1:{s:7:"version";i:3;} Full message: Finished execution of Fetch Bounces with result: Failure, Error message: A fatal error was triggered: Could not ...
2
votes
2answers
41 views

Mosaico mailings not sending

We've updated our CiviCRM to version 5.2.2 and Mosaico to version 2.0 beta 4 and since then we are not able to send any mailing from CiviCRM. To be clear we can mail to a person individually. ...
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3answers
37 views

Is there a size limit on attachments in CiviMail?

I am trying to attach a PDF of just 5024KB to a mailing in CiviMail. The attachment is failing, with no explanation as to why. Is there a file size limit or could anyone suggest another reason a file ...
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1answer
10 views

How to share the user profiles with other users?

The requirement is if Contact A's specific field values(custom fields) are matching with Contact B field values then Contact C(Admin) should b able to share Contact A's profile with contact B by ...
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0answers
28 views

civicrm mosaico optout token goes to unsubscribe page

Using Mosaico V2 This token - {action.optOutUrl} resolves to this: https://nbts1.nubay.net/civicrm/mailing/optout?reset=1&jid=112&qid=48&h=e3c048a15c39a655 which goes to this page ...
2
votes
1answer
34 views

Recommended cron email sending rate for Mosaico mailings?

Various reports indicate that Mosaico can fail to send large mailings based on memory and cron rates for sending. How might one calculate the maximum/most effective mailing rate considering available ...
2
votes
1answer
20 views

How to automatically create mailings from an RSS feed

phpList has an RSS Feed extension which enables it to send out mailings each time a new feed entry is found. Does anything like this already exist in CiviCRM, or would it be difficult to piece ...
4
votes
1answer
31 views

Group - Added (by Email) - how do i prevent this?

I have a contact which is a member of 2 groups and the status is "Added (by Email)" - i don't want this to be possible! on the same day, the account i use for bulk email received a (no subject) email ...
2
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1answer
19 views

How do I create an email template?

I currently send a 'thank you for renewing' email out on an individual basis. I know there is a function for designing a template so I don't need to copy and paste text from Word, but I can't find the ...
3
votes
1answer
25 views

CiviMail opt out language

I have the latest version 5.1.1 of civicrm. A problem that kind of slipped past our organization in the past is that the page for opting out has been always in English. Mostly people opted out still ...
2
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1answer
35 views

Unsubscribe error message

If the Civi user isn’t logged into their account then they get the following error when clicking token inside their email footer: Sorry, due to an error, we are unable to fulfill your request at ...
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0answers
12 views

Link instead of Enclosure in a Mailing

Joining an enclosure to a mailing can considerably magnify the size of the mailing, which has some inconveniences such as uncompleting the mailing. Is it (or would it be) possible to have (as an ...
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1answer
52 views

GDPR Communication Preferences Compulsory

I am using Civirm 5.1 on Joomla and using the GDPR extension to update Communication preferences. The org has only 1 public facing group with just 1 Mailing list - and the entire purpose of the ...
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vote
1answer
20 views

advanced search - mailing fields not present

I am having a "moment". On one of my civicrms when I use the advanced search I can search mailings. On one of my other civicrm installations the mailings are not available to be searched - the ...
2
votes
1answer
31 views

Using Civi for a signposting service

I am trying to see if there is a way we can use Civi to help our signposting service. Workers talk to a client about their lives and as a consequence may want to make a referral to a number of ...
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1answer
29 views

bulk email to two addresses - tokens don't work

We have separate records for students and parents in our database. All student records include both their personal emails (if they offer one) and their parent's email. We would like to send emails to ...
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0answers
27 views

CiviMail Bounce Type - Syntax error - not specific

I know this has been touch on before, but we sent out around 4,500 emails using CiviMail via Sparkpost. 21% were bounced!! and most of them have the bounce type of "Syntax". Here is some examples ...
4
votes
1answer
51 views

Email-to-activity processing – create Activity at future date

I would like to be able to set tasks on a Contact using the Email-to-Activity processor. This would allow me to set Scheduled activities on a Contact in CiviCRM, like: Follow-up with Sally in two ...
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0answers
30 views

When / how is a contact created when sending out a test newsletter

Recently we stumbled upon duplicate contacts in our system, who had merely an email-address. After some digging it seems that they were created when users utilize Mosaico to design an email and then ...
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1answer
39 views

CiviMail error due to a word in the mailing - why?

I was contacted by someone who was having trouble saving a mailing, get this error in CiviMail: I ended up comparing the version that saved with the version she had pasted in (which had some content ...
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0answers
34 views

KCFinder empty window

Writing a news letter in Civimail, I was able yesterday to upload and insert an image. Nothing changed, but today KCFinder showed an empty window. Not possible to upload, nor to insert an image. This ...
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0answers
25 views

Is there a maximum length for emails?

I have a very long email that is mostly a long image. The image appears after some text. The image is cut off at the top, and I can't figure out how to fix it.