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Questions tagged [civimail]

Questions specifically about CiviCRM's mass mailings system CiviMail. For question about general mail related issues in CiviCRM use the tag *email*.

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Tracking links in mailings redirect to login screen

Since I updated CiviCRM to 5.72.1 (from 5.69) and Wordpress to 6.5.3, the links in my Mosaico mailings (tracking enabled) redirect to the Wordpress login screen (for logged out users. Links work fine ...
Mowgli's user avatar
  • 31
1 vote
1 answer
12 views

Can Civimail be used (send or receive) with the Civimobile app?

Will sometimes need to access CiviCrm site (on Wordpress) remotely and the CiviMobile app looks good. Email is not mentioned in the app description so wondering if the functions of CiviMail can be ...
robbielink's user avatar
0 votes
0 answers
20 views

help me please with inbound email

I created an inbound mail in civimail account, configured as IMAP. When I do the test run the mail works correctly and notifies me that new messages have been found. Now I cannot figure out where I ...
gilgi's user avatar
  • 31
0 votes
1 answer
20 views

DB Error: unknown database when creating a CiviMail mailing

I updated from CiviCRM v5.70.2 to v5.73 (running Drupal 10.2.6, PHP 8.1 and MySQL 8). During general upgrade testing, we run into an error with creating a test mailing in CiviMail. This issue ...
ChumKui's user avatar
  • 777
1 vote
1 answer
19 views

Howto use a different IMAPS port

is it somehow possible to tell CiviCRM to use a different IMAPS port rather than 993/tcp? Kind regards, Walter
Walter S.'s user avatar
0 votes
0 answers
24 views

How to add new tokens in civicrm?

I want to add more tokens for generating the donation receipts.so how can I add more tokens in civicrm?
Akhil Raj's user avatar
0 votes
2 answers
21 views

Mailing subject length when using Smarty

I am trying to make mailing subject lines automatically bilingual by using Smarty code, but I am running into an issue as the required code easily busts the 128 max character length for subject values....
Mathieu's user avatar
  • 31
0 votes
1 answer
17 views

How to send a single receipt in multiple donations?

Any possibilities have to get a single receipt from multiple donation receipt in civicrm?
Akhil Raj's user avatar
0 votes
0 answers
11 views

Links in tracked mailings munged in 5.72.x?

On upgrading to 5.72 and then 5.72.1 on a Joomla 4.4.3 site the links in Mosaico and standard mailings are munged when tracking is enabled. For example: https://domain/index.php?option=com_civicrm&...
Bryan's user avatar
  • 545
0 votes
1 answer
66 views

date_format no longer works with Smarty 3 in messages

Since I enabled Smarty 3 under CiviCRM 5.72, the messages containing dates followed by the |date_format:"%e/%m/%Y" modifier cause next error message to occur: There has been a critical ...
Pierre François's user avatar
2 votes
0 answers
25 views

CiviMail: Issue with Scheduled Emails: Cron Job Success but No Deliveries Received [Solved]

I'm feeling a bit embarrassed because, despite using CiviCRM for many years, this is my first attempt at using the Scheduled Mail function. Currently, I'm running CiviCRM 5.71.1 alongside WordPress 6....
Aaron's user avatar
  • 43
0 votes
1 answer
35 views

Why are my mailings failing with "DB Error: no database selected"

I am using CiviCRM 5.71.1 with WordPRess 6.4.3, but this issue has been going on for a long time and I am, as they say, "at Witt's end" (yes, that spelling :-) When I try to send a scheduled ...
The Amateur's user avatar
1 vote
1 answer
30 views

Scheduled Mailings not sending in Civi 5.71.2 after upgrade from 5.70.2

Upgraded to Civi 5.71.2 from 5.70.2. Scheduled mailing (a monthly newsletter) to send immediately. The Send Scheduled Mailings Job runs, but does not finish (and does not show any sort of error ...
user15932's user avatar
0 votes
1 answer
29 views

Send email through Google Workspace with Oauth

Summary Is Oauth authentication method supported to use Google as smtp server for outbound Civimail ? With recent Google announcement, I fear our Civimail setup will be broken in September 2024 ...
stackexchange user's user avatar
0 votes
0 answers
15 views

How to set up ListUnsubscribers

What is the correct delimiter for VERP - and how to set up a ListUnsubscribers. You responded to a joomla question - I am using drupal 9. You indicated checking the VERP delimeter - so what should it ...
barbaraec's user avatar
0 votes
0 answers
9 views

I sent 2 emails on 28/02 thaey still ongiong!

On the 28/02/2024 at 18hr, I sent 2 mailings which are still in progress, there is one at 87% and the 2ᵉ has not even started. These emails have been running for over 2 weeks, and they still have not ...
Miriam's user avatar
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1 vote
0 answers
25 views

Warning: Failed to set final value of List-Unsubscribe

I'm running civiCRM v5.70.1 under Joomla 3.10.12. Last week I enabled Settings - CiviMail: Unsubscribe Methods HTTP(S) One-Click On the next scheduled mailing, I noticed it completed with zero sends. ...
A. Block's user avatar
  • 555
0 votes
0 answers
14 views

Do folks experience issues with hyperlinking emails in mosaico emails?

WP, Civi 5.69.5 Scenario: add language to mosaico email body that "Email Bob if you have any questions" hyperlink Email Bob to [email protected] - because its a trackable link - instead of ...
themak's user avatar
  • 3,441
0 votes
1 answer
25 views

How to enable the ability to change the size of an image on Mosaico template or when using a Mosaico template to design an email

I would need that the editing options of an image is available either on the Mosaico templates or when designing an email from a Mosaico template. Specifically, the option to change the size of the ...
Cristina P.'s user avatar
1 vote
1 answer
23 views

Civi does not send circular letters to all contacts in our distribution list. Why?

I send a circular letter to one of my companies distribution lists. On that list we have 107 contacts. In the report of the circular letter it reads that Civi send the letter to 94 contacts. The ...
Doro's user avatar
  • 11
0 votes
0 answers
23 views

Recipient of forwarded bulk email can unsubscribe the original recipient from group

A CiviMAil bulk mail that was sent, it includes the unsubscribe token {action.unsubscribeUrl}. The recipient ([email protected])receives that bulk email The recipient ([email protected]) of ...
EricLB's user avatar
  • 385
0 votes
1 answer
26 views

Sending emails to group promoting a event using CiviMail

I have have created some events, and I would like to send an email to a group to promote each of them individually, and link to information regarding the event. Event tokens are not available in ...
Nick Perkins's user avatar
1 vote
1 answer
23 views

new mailing send test no work

i already set send email config on (civicrm/admin/setting/smtp?reset=1), i can send email to contact list peoples, but i can not send mailing on new mailing page, i try to click "send test" ,...
Nick's user avatar
  • 41
3 votes
1 answer
98 views

Reply-to field is not visible on new mailing

It is not possible to select reply-to on new mailing screen
FullStack-Dev's user avatar
1 vote
2 answers
272 views

bouncing emails to virgin emails with bare CR issue

We use CiviCRM version 5.64.4 to send mail on our Drupal site. We have recently started having lots of email bouncing from btinternet, ntlworld and virgin email addresses. the reason given is: Remote ...
Jackie Harber's user avatar
1 vote
0 answers
24 views

Possible to set a contact as the default for a particular email

I'm not even certain how best to ask this question. Here's the situation: Staff people at an org I support often wind up accidentally creating duplicates of themselves during event testing in Civi but ...
kapn's user avatar
  • 919
0 votes
2 answers
58 views

Bounce processing and X-CiviMail-Bounce possible bug?

I am unable to get bounce processing working on more than one Plesk server, and think I may have found a bug in the CRM/Utils/Mail/IncomingMail.php file. Line 170 sets a regex string with the ...
Rob Squires's user avatar
0 votes
2 answers
36 views

An administrator does not receive mailing emails: a new contact is created

An administrator does not receive mailing emails. His e-mail address is strictly the same in his contact form and Joomla! user profile. When testing the mailing, CiviCRM creates a new contact with ...
Alain Rihs's user avatar
1 vote
2 answers
41 views

Civimail: from address is wrong

I need help solving a problem regarding the "from" field when sending mailings via Civimail. I have the correct person chosen in the "From" field on the compose screen. I also ...
Richard Ellwood's user avatar
0 votes
1 answer
19 views

Civimail stats being thrown off

Is anyone else seeing mailing stats being completely thrown out by what I assume is a security product? We are routinely seeing some. .ac.uk and .ie addresses which record a click and a separate open ...
Robin Fenwick's user avatar
0 votes
1 answer
21 views

Auto-responder with Scheduled Reminder emails

When sending an email via Civimail, it is possible to have any replies receive an auto-responder message saying that the email address is unattended or not monitored. Is this possible for Scheduled ...
Nick Perkins's user avatar
0 votes
0 answers
60 views

Saving Newsletter data fails intermittently

We use CiviCRM for Newsletters, this is hosted by IMBA (International Mountain Bike Association), I do not know what version or CMS they use, their customer service has not been responsive to this ...
classicaspordeath's user avatar
1 vote
0 answers
27 views

Problem attaching files via AJAX requires a recent, valid token

I'm trying to use CiviMail and Mosaico to distribute a .pdf file to our internal distribution list. When I try to include the file as an attachment I get the error message "Attaching files via ...
ArloGueswith's user avatar
1 vote
1 answer
26 views

fetch_bounces - Finished execution of Mail Reports with result: Failure, Error message: is not of type String

Scheduled Job fetch_bounces produces an Error when job execution: Finished execution of Mail Reports with result: Failure, Error message: is not of type String
blankh's user avatar
  • 31
1 vote
1 answer
33 views

CiviCRM find all hooks for Event

I'm looking for any code to find hooks called for edit activity. Problem we have occurs whil sending mailing, that tooks 1-2min for one send email, I've made some debug and found that this code slows /...
Artur Śmigielski's user avatar
1 vote
1 answer
20 views

Provide warning for mailings that are being edited by another user

Is there any way we can be warned that another user is editing a draft mailing? We have multiple users who might need to edit the same mailing. Unfortunately, this creates the possibility that someone ...
Mike Wilson's user avatar
0 votes
1 answer
29 views

Bounce processing email services?

I have a client who's organization's email is managed by an Austrian company called MyMagenta. Apparently it is related to T-Mobile. We thought that we could handle bounce processing in CiviCRM by ...
Rob Brandt's user avatar
1 vote
4 answers
126 views

What Bulk / Transactional Email Delivery Service do you use with CiviCRM? What is your experience like?

I know this isn't a typical stackexchange question - but where else would we have a discussion like this? Our journey with email delivery via CiviCRM has been interesting. First we were sending email ...
themak's user avatar
  • 3,441
0 votes
0 answers
9 views

Recipient loading failed in mailing since (at least) 5.64, Joomla

I have the same error described here for WordPress and here for Drupal - but on Joomla. The console error is a 500 on the URL – "https://example.com/administrator/?option=com_civicrm&task=...
Nic's user avatar
  • 530
1 vote
2 answers
102 views

What does a Syntax bounceback actually mean?

If we have an email bounce back due to "syntax", what does that actually mean? Thank you
Louise Leigh's user avatar
1 vote
3 answers
205 views

HTML and EMAIL content and no Graphics or formatting in emails

Recently upgraded to 5.66 and now Civimail sends an email with the text and html content in the email, also any graphics not shown. Note the email address is also odd. Below is a copy of the email as ...
Hock's user avatar
  • 189
0 votes
1 answer
22 views

How do I deal with a stuck bounce/email-to-activity queue?

I'm using a traditional mail account for bounce processing. I have an email that causes the Scheduled Job to fail. How can I address this?
Jon G - Megaphone Tech's user avatar
0 votes
0 answers
58 views

CiviCRM email related issue

I am working with CiviCRM and we have an issue with outbound emails. From what we can see the emails coming through contain both text/plain and text/html and the email clients are not parsing them ...
Steve's user avatar
  • 1
0 votes
1 answer
28 views

Can civicrm_mailing_bounce_pattern patterns be edited or supplemented?

I am thinking it would be useful to refine or add to the bounce patterns that are stored in civicrm_mailing_bounce_pattern to more accurately capture bounce situations. It looks like the "pattern&...
twowheeler's user avatar
1 vote
2 answers
58 views

How do you find the detailed status of emails on Civimail bounce processing?

Is there a report somewhere that will tell me how many bounces have occurred of a particular type for an email? So for example, I want to see if [email protected] has 2 "Syntax" type ...
twowheeler's user avatar
2 votes
1 answer
22 views

In email report, distinguishing between machine opens / human opens?

In the last few years, since Apple instituted its Privacy tools, many eCRMs have added a feature to exclude automated/machine opens from the true open rate. (For context, starting in 2021, Apple ...
user3330286's user avatar
1 vote
0 answers
100 views

"Loading Failed" when selecting recipient group in Civimail mailing

I know this has been asked before, but in that case the problem was fixed without identifying the problem or the solution. I'm trying to send mails using CiviMail, but when I try to select mailing ...
Jern's user avatar
  • 1,300
1 vote
1 answer
30 views

CiviMail ACL permissions question

We are slowly building our back office team, and so I am having to struggle my way through permissions and ACLs. I would like to have a user who can: View any user's record (and we limit their view ...
richardsplayground's user avatar
0 votes
0 answers
20 views

Problème avec les modèles de reçu fiscal suite migtation Civi

Bonjour Dans notre precedant modèle de reçu fiscal, les champs de fusion {contribution.total_amount}, {contribution.payment_instrument}, {contribution.payment_number}, {contribution.receive_date} ...
user7748's user avatar
2 votes
1 answer
56 views

Unable to add multiple groups to mailings

Recently, when using CiviMail, I have been unable to include or add more than one group for the mailing recipient or exclude fields. It only allows me to select one group, and if I try and add another ...
Ben's user avatar
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