Questions tagged [civimail]
Questions specifically about CiviCRM's mass mailings system CiviMail. For question about general mail related issues in CiviCRM use the tag *email*.
1,124
questions
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Are their tokens for expired memberships?
We are sending emails to our lapsed members, and would like to include additional data about their memberships. But all the tokens available seem to refer to "current memberships" (e.g. &...
- 363
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vote
1
answer
21
views
Token for contribution.note field in message templates
I have reviewed past posts on this topic, but I'm not a coder so I'm hoping someone can make this straight forward for me. I.e. what code do I need to use, where do I put that code, etc.
We'd like to ...
- 150
2
votes
1
answer
24
views
Emails being send to explicitly excluded contacts
In a recent mailing we noted that CiviMail is not respecting the "excluded" groups option. In this case, we were contacting people to respond to a survey, and created a group for those who ...
- 571
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0
answers
35
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Is there a way to send an opt-in reminder (with a subscribe link to click) to people whose group status is pending?
I have the same problem that was described here in 2017: How can I chase up mailing list subscribers who don't confirm their opt-in?
I am wondering if anyone has found a solution. To summarize the ...
- 43
0
votes
1
answer
15
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How Do You Generate a Report for Number of Mail Clickthroughs and What The Most Popular Links Were For a Campaign
Here is the scenario: We send daily news updates, they are all assigned the same campaign. I want to be able to see what was the most clicked URL for a given campaign.
Currently I have to export the ...
- 3,252
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0
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14
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Report of who hasn't opened a mailing
On several occasions I've seen users who want to know who did not open a bulk mailing. While this can be figured out in various ways, it should be possible to produce such a report using Search Kit, ...
- 4,555
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0
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16
views
Database lock on sending mailing
I setup a mailing with a few contacts and have troubles sending it. The mailing fails after sending the first email. The progress bar says "sending", then "saving" and stops after ...
- 3
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39
views
Why aren't email abuse reports treated like an optout?
We are using a bounce email account which generally works fine for optout and unsubscribe notices. On our site Civimail is set to send mail out through an Amazon AWS SMTP account. When the recipient ...
- 732
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26
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CiviMail error: Could not find entry named in civicrm_mail_settings
I would like to know how I have to add an email in my domain
I have the following error:
Failed to connect
Could not find entry named in civicrm_mail_settings (See log for more details.)
0
votes
2
answers
25
views
5.58.1 causes Undefined index: job_id in Civi\Aws\Subscriber\Mailing
Upgraded to 5.58.1 this week and now AWS extension causing errors which slow down mail processing and lead to civimail mailings not going out. Each address leaves an error in the log from /civicrm/...
- 373
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38
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tokens not working in CiviMail automated message subject lines
I have the same problem as in this post: How can I add Subscribe Message subject line token?
But that post has no resolution.
Users can sign up to as many as 5 mailing groups on our form, so can ...
- 529
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votes
1
answer
16
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Connection refused when CiviCRM attempts to send test email via SMTP, using CiviHosting
My ultimate aim is to connect CiviCRM to AWS SES using Airmail. As a preliminary step, I've set up the SMTP credentials in AWS SES and confirmed they are working correctly using this SMTP Test Tool. ...
- 159
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0
answers
16
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How to override token {action.resubscribe} for Mailings
I would need to override the value of the token {action.resubscribe} in the automated mailing message template when the contact is sent the unsubscribe confirmation email, as it doesn't contain the ...
- 151
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13
views
How do I add CSS styles to produce pdf letters without losing the customization after every update of CiviCRM?
The only way I have found to indent paragraphs in the PDF letters I am producing with CiviCRM and DOMPDF, is to add (manually in the code) a class attribute to the HTML <p> tag as in <p class=...
- 263
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0
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28
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Dealing with assistants and schedulers: Can you setup a rule that when emailing someone, their assistant will also get the email?
This was partially discussed before, but it's been so long, I am making a new post.
What is currently happening: Assistant or scheduler for a person registers their boss, using the scheduler or ...
- 3,252
1
vote
1
answer
21
views
Delete On_Hold emails and reassign Primary Email
We are doing a bit of DB cleanup and one area we are evaluating is on-hold emails. I have run some tests on our staging site and I think we have a good path forward to remove them. However, if the ...
- 315
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0
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12
views
Mailing editor changed, unable to save
I am running CiviCRM Version 5.57.0, running on WordPress 6.1.1 running Twenty Sixteen theme.
Suddenly, I am unable to save changes to a mailing after editing it. It appears to save, but the content ...
- 363
2
votes
2
answers
92
views
Mosaico not sending as HTML mails
EDIT
We're not sure if this is due to a PHP update at our ISP but the Civi Mosaico instance has stopped sending as HTML mails and writes the HTML as code into the mails.
All the WordPress plugins are ...
- 93
1
vote
1
answer
87
views
(Fixed) CRM_Custom_Import_Form_Summary error when sending one of email
When trying to send an individual mail I get a 500 error
POST /administrator/?option=com_civicrm&task=civicrm/activity/email/add&action=add&cid=7070&selectedChild=activity&atype=3&...
0
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0
answers
20
views
Can you add a CC to a Mosaico / CiviMail / bulk Email?
I am sending a few dozen invites via mosaico and need to add a CC and maybe a BCC field to the emails.
Is there a way to do this? I know you can on regular emails sent from CiviCRM.
- 3,252
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46
views
Can’t send email
Instance: WordPress 6.1.1
civiCRM 5.55.2
I am using the same database for civi and WP (I tried to use separate DBs but this caused no end of troubles).
I have not yet got cron working but it wasn't ...
- 121
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votes
0
answers
32
views
Scheduled e-mails sent with wrong encoding
Crossposting from https://chat.civicrm.org town-square channel in case anyone here has seen this possible bug.
Hey all - upgrade to 5.56.0 on WP seems to have introduced a bug in scheduled mail via ...
- 70
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0
answers
22
views
How to get your table boards (borders?) to show on email blast in Civi?
We are sending out an email with a table in the body of the email through the CIVI email; the boards of the table are not showing up in the draft.
Please help.
3
votes
1
answer
20
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Is it safe to mark contact emails as "on_hold" in bulk with a direct database query?
We've just now started getting bounce reports for our outgoing email, and the number of them is alarmingly high. The majority of the responses is: "The email account that you tried to reach does ...
- 45
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votes
1
answer
30
views
Is there a clear step by step guide to setting up oAuth for Gmail?
I'm looking for a step by step guide on how to set up oAuth for Gmail for bounce processing.
I have the oAuth extension installed, and I have a project set up in Google Cloud, but I'm at a loss what ...
- 111
2
votes
1
answer
24
views
Domain Address Change
I am looking to send a Mailing out, and unfortunately, it looks like the domain address has been changed and is incorrect. The Domain Address populates to San Antonio Texas vs. Oakland California. How ...
- 21
0
votes
1
answer
46
views
Smarty code in email message subject
I know nothing about smarty (it's on my to do list to start learning!) and I'm wondering if it is possible to do something like this in the message subject (or message body) of a bulk email:
If {...
- 150
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votes
1
answer
18
views
contact.id token not working in email
I used to have no problem having a link in an email like
...signup.php/reply={contact.id}
Today the token does not fill with the recipient's id.
The same email has
Dear {contact.first_name},
that ...
- 485
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vote
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answer
26
views
Where are headers stored for civimail
We're using Mosaico Templates for our newsletter. When the newsletter is published it comes with a legacy header that was not visible when composing the newsletter. How do I get rid of that header?
I'...
- 193
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0
answers
10
views
Oath rate exceeded meaning in CiviCRM log
Im trying to send out a mass mailing. Im getting this error message in the CiviCRM log
Nov 03 10:50:07 [info] Oath rate exceeded:
It is not delivering the mailing.
Any clues as to the meaning of the ...
- 1,282
2
votes
1
answer
116
views
Bounce Processing and Process Inbound Emails Failure, Error message: Could not connect to MailStore
We have recently been getting scheduled job failure notices for both Bounce Processing and Process Inbound Emails. This happened out of the blue a week or two ago... it's been fine for a good couple ...
- 21
0
votes
1
answer
30
views
Automatically add activity when sending bulk email
I noticed that one of my predecessors added an activity to each user whenever they were sent a bulk email. However, when I send a bulk email it does not create an activity. Is this something that can ...
- 150
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1
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15
views
Remove campaign from mailing
this may seem like a silly question, but I copied a previous mailing and it copied the campaign from that mailing. Now I can't figure out how to remove that campaign from my new mailing?
- 150
3
votes
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answers
20
views
Email subscription IP address tracking
My webhost (Dreamhost) has recently been blocking our mass mailing as spam and they say in order to comply with their rules, and remain unblocked, we need to provide proof that we use double opt-in ...
- 31
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22
views
can users confirm their mailing list subscription by replying to the confirmation email?
Sorry in advance if this is an obvious question, but I'm not finding it in the documentation.
I've been testing the mailing list subscription function, and see that the default confirmation says "...
- 529
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0
answers
11
views
Is there a Mailing Report that Groups Link Click Counts
I want to be able to create a report that shows the most clicked links for emails of a certain campaign over a period of time.
As simple as URL, Unique Clicks, Clicks
I know I can do that on a per ...
- 3,252
3
votes
2
answers
53
views
Using a Token to Pull Only the Year from a Date
I'm trying to set up membership renewal reminder letters, and instead of including the entire date that the member joined, we'd like it to just be the year. I have a token for "...
- 31
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5
views
I can't copy or see my recently published mailings
I can no longer open and see, copy or edit mailings. Help! This is urgent.
Thank you,
Kyle Foster
JAWS.org
3
votes
3
answers
143
views
Tips for troubleshooting email performance
Tips for troubleshooting email performance.
I have a CiviCRM instance that currently sends 800 emails an hour and I have the feeling that it can do better. Some details.
CiviCRM 5.51.3
The CMS is ...
- 3,183
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2
answers
41
views
Email drip campaigns through CiviRules or Chasse?
Edited: specifying our goals.
I'd like to know the process of setting up email "drip" campaigns or marketing series through CiviRules and Chasse.
Could someone explain how each one works? ...
- 31
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votes
1
answer
77
views
"The website encountered an unexpected error. Please try again later." when trying to create mailing
I'm receiving an error "The website encountered an unexpected error. Please try again later." whenever I try to create a new mailing. If I disable Mosaico and FlexMailer the CiviMail system ...
- 723
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13
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If we sent out a mailing with an incorrect URL what can we do to fix things up
A CiviMailing has just gone out. A link in it was wrong. Is there anything that can be done to rectify the issue so people clicking the link get sent to the right place.
I do have Trackable URL 'on'.
- 27.7k
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17
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After upgrading to 5.22.0 having trouble with CiviMail HTML editor
After upgrading to 5.22.0, the HTML editor field in CiviMail does not show the html menu, and any text saved does not have html commands.
If you look at what is stored in the civi_mail table, there ...
- 485
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1
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18
views
Send an email to an entire subgroup
I want to send an email to an entire subcategory of individuals (WordPress, civiCRM 5.52) but the Recipients line only accepts GROUPS.
Do I have to assign a group to this subcategory just to send an ...
- 121
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0
answers
14
views
CiviMail UI is in a different language
We have localization set up to use English (default) and Spanish. We have been having an issue where CiviMail is being partially translated to Spanish. The rest of Civi remains in English and the ...
- 315
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0
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8
views
Renewal message to expired / Graced (CSV imported) accounts through CiviMail does not display tokens & "membership id" into user's link
During of test, for proper Contacts/Membership/Contribution CSV import, i realized that is not possible to send a renewal message to graced/expired accounts through "Schedule Reminder".
Next,...
- 13
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vote
2
answers
97
views
CiviMail SendGrid with Airmail Extension
I've had to switch away from CiviSMTP as they've gone under and I'm trying to set up an alternative. SparkPost failed as reported by others as well. I'm now trying to get SendGrid to work. I'm using ...
- 609
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28
views
Can you select more than one bulk email address?
Example 1: One contact, has personal and work email addresses, uses both to register for events, donate, etc. Depends on how they feel. They want bulk mail sent to both addresses. I would like to ...
- 3,252
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43
views
Upgrade issue moving from 5.49+ to 5.50*
In moving from 5.49 to 5.50 we seem to lose a table. All civimails generate a "DB missing table error" and the logs show the following. We get this error with all of the new versions of 50+...
- 41
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23
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Getting lots of "[error] Invalid method for processImg: resi" - when sending email - any idea?
Getting lots of [error] Invalid method for processImg: resi - when sending email - any idea?
I think the actual error is getting cut off, as some of the errors read r, re, or res instead of resi.
This ...
- 3,252