Questions tagged [civimail]

Questions specifically about CiviCRM's mass mailings system CiviMail. For question about general mail related issues in CiviCRM use the tag *email*.

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1answer
8 views

Target emails based on contacts near a postal code

I am moving over to CiviCRM from The Action Network and am wondering if email blasts can be targeted by inputting a location (postal code or city) and choosing a set number of kilometers surrounding ...
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1answer
13 views

I want someone BCCd to an email genearted by a System Workflow Message

I want to add a CC or BCC email to an email generated by System Workflow Messages. For example, when the "Memberships - Signup and Renewal Receipts" message gets emailed to a donator, I want ...
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1answer
11 views

“Created by” field of CiviMail pulls the name of the latest subscriber

I am a new user of CiviCRM. My organisation uses CiviCRM 4.6.36. and I have a small problem: for some reason, CiviMail shows the name of the latest subscriber in the "created by" field when ...
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1answer
18 views

Activating Smarty

I'm trying to send end of year tax letters to donors. I want to customize the letters/emails with their total donation amount for the whole year. I understand I need to activate "smarty" to ...
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1answer
21 views

Is there a bulk method to put emails on hold?

Bounce processing has not been working - but I do have a list of addresses that have been bounced. What I want to do is bulk update all those matching contacts and put their emails on hold. I cant see ...
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1answer
12 views

Trying to get New Member, Member Renewal Contribution working

CiviCRM 5.33.2, Drupal 7.78. Using example tokens found in the CiviCRM docs at "Tokens and mail merge/Checksum for Contribution Pages for Membership Renewals" to create an email to go out, ...
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0answers
15 views

Strange civicrm/mailing/url requests

I'm seeing quite a lot of strange looking URL requests on the civicrm/mailing/url path, which is supposed to take 2 params (as I understand): u=<integer> and qid=<integer>, but these ...
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0answers
11 views

Why are transactional emails getting sent with malformed content when sending via mail()

I've become aware of an intermittent issue with transactional emails - commonly receipts/invoices for memberships and/or event registrations - getting messed up when outbound mail is set to send via ...
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0answers
20 views

What are your typical mail size batches and delviery times?

What are your typical mail sizes and time to complete mail job? Looking for comparisons... We are having lots of mail delivery problems on a new highly customised install of Civi v5.27.1 (MariaDB v10....
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1answer
19 views

Where is the “Do Not Email” setting?

We want to find the best way to not send bulk emails to a contact when they've asked to be removed from our mailing lists. I've seen many references to the "Do Not Email" box, but have not ...
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3answers
30 views

Auto save mailing editing template in Mosaico

I have a question about creating a mailing with mosaico (civicrm/a/#/mailing/[number]), Why does auto-save not always apply when is changed? When you click close or test buttons its saved, but it ...
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1answer
30 views

Mailgun will no longer support TLS 1.0/1.1, does this affect CiviCRM Smtp

I am using Mailgun for sending the email newsletters. I do not use the Mailgun API for sending, just the standard SMPT configuration. Now MailGun sends me the following, bit disturbing email: Mailgun ...
4
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1answer
38 views

QR code inclusion in Mass-mailings

I wish to include a personalised QR-code in the Mass Mail for people in the Grace list, to facilitate their payment, which in Sweden can be done by the Swish function: use your phone, read/scan the QR ...
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0answers
11 views

Adding fields to list unsubscribe page

I'd like to collect some feedback from people when they unsubscribe from our mailing lists, but it seems that civiCRM doesn't have a way for me to access the unsubscribe page to add additional custom ...
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0answers
20 views

CiviMail tokens to share the public mailing URL on social media

As a site admin using CiviMail/Mosaico, is there an easy way to add links to share the mailing content on social media? I am guessing I could write HTML using a link such as: http://twitter.com/share?...
2
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1answer
34 views

Can't send individual emails from contact record

When trying to send an email from an individuals Contact Record I am getting a pop-up with the following error listed. I can send bulk emails to a test group and when I test the outbound email ...
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2answers
38 views

Why would an email have much lower open rates in the final part of an A/B test, but only in Gmail?

Recently, we sent an A/B test using Mosaico, which showed a unique open rate of about 27% for Gmail addresses. The final mailing, which was identical other than being sent a few hours later, had an ...
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0answers
21 views

Preventing CiviMail from Resizing Images for Membership Cards

Because of Covid-19 restrictions, our men's group isn't printing and laminating membership cards for 2021. Instead I'm trying to use CiviMail to send a facsimile of the card(s) that the member can ...
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0answers
37 views

Civimail Reports Errors

I recently updated CiviCRM and am now having errors with the CiviMail reports. My setup uses: CiviCRM 5.32.2 Drupal 7.77 PHP 7.4 Below is the step-by-step description of what happens. Click on ...
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1answer
18 views

CiviMail: Send to Individual Contacts (not just Groups)?

Is there an option in CiviMail to allow us to add individuals (not groups) in the Recipients field when creating a new Mailing? (we're using Mosaico/FlexMailer, if that helps). We're trying to avoid ...
4
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2answers
39 views

How to exclude contacts from a mailing who share an email with a group of contacts?

If I'm sending out emails asking for donation, I exclude all the contacts who have donated recently with a smart group. Unfortunately, because we have many contacts who share an email (generally ...
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1answer
34 views

WordPress w/ CiviCRM - Using Gutenberg in CiviMail

Small bit of background, I volunteered with a charity and helped implement a Drupal 7 / Civi install a few years ago. So I know enough to get around Civi before looking at any more recent changes. I ...
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0answers
22 views

How to remove the e-mail to which the registration notification comes?

Can you help me please! How to remove the e-mail to which the registration notification comes? When someone is sign upped, im getting an email, that "A new user with the username "randomname&...
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1answer
12 views

Import bulk email addresses

I have 700 email addresses in an Excel doc. How can I import them en masse to a single smart folder for a one-off mailing?
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0answers
14 views

Bounce processor scheduled job is working but not flagging emails as bounced

We've had a bounce processor set up (and working) for about 2 years. Recently, I'd guess the last two months I'm not exactly sure when this started, it has not been fully working. I can see the ...
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1answer
22 views

How can I get at the Email address of a Contact Reference? CiviMail and Tokens question!

It's straight forward to insert the Name of a Contact Reference (custom field) in CiviMail using Tokens. Does anyone know of a way to get at the Email address belonging to that Contact Reference?
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0answers
13 views

How are CiviMail VERP tracking addresses contructed?

The CiviMail reply and bounce tracking VERP addresses seem to include multiple + signs in the address. Eg. donotreply+r+21+21+ae1dc2b1ec827788@ , donotreply+ being the localpart Office 365 now ...
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1answer
31 views

Mailing not saved, must cleanup caches to be able to save again

Occasionally, we get a warning "Mailing has not been saved, Content maybe out of date, please refresh the page and try again" when trying to save a Mosaico mailing." The mailing does ...
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1answer
11 views

Avoid an activity entry for each recipient contact of a mass mailing

We are facing a huge database growth as we send newsletters to a growing recipients list. The newsletter is sent with CiviCRM Mail to a contacts group. I realized that the biggest table in our project ...
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2answers
23 views

Mailing only works when executed manually, not scheduled

I am trying to executed a job to send out a mailing via CiviMail. This works when I do this manually, but fails when scheduled: permission check failed for Group/get call; insufficient permission: ...
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0answers
20 views

How do I troubleshoot a CiviMail / Mail report?

I have a mail report that we use on our dashboard that is just taking forever to load. Using developer tools, I can't seem to figure it out. [DOM] Found 2 elements with non-unique id #...
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1answer
41 views

Mailing to contacts in a group - deleted contacts were included to the list of recipients

We discovered a bug on this weekend with our last newsletter. We use CiviMail to send our newsletter to all contacts within our "Newsletter" group. As usual we collected the group as the ...
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1answer
23 views

Sending email based on tag

I was wondering whether it is possible to send mass email based on tag. Right now we can select group only. So is it possible to send email based on tag? Is there any extension for that?
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0answers
15 views

Do I need a mailing service? [duplicate]

We are a one person shop with a mailing list of 1,250 (and growing). I'm considering setting up on spark - or hosting my own at civihost. I'm concerned about the deliverability of bulk e-mail with ...
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0answers
20 views

Random space characters were added in mailing

I have sent a newsletter yesterday using a Mosaico template. The final mail had arbitrary space characters, where one of them landed in one of the urls and render that url garbage. The spaces are not ...
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2answers
25 views

CIVI mail - URLs inserted directly into an email template do not direct the user to the correct web page

I inserted a url into a CIVI email template - On testing the email, clicking the link which has not changed it re-directs the user to our site and gives an Error 404 page not found. https://www....
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1answer
35 views

Why isn't CiviMail tracking my opens?

It happened after a recent upgrade to 5.27+, using Drupal 8.
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1answer
19 views

no verp, what to do

I am struggling setting up bounce handling with my webhost who can't handle VERP. I have set up a catch-all mail account with filter, and all bounced messages sent my civimail arrive in this account. ...
0
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1answer
33 views

CiviMail Unsubscribe link goes to a generic/undefined Wordpress page

When the recipients of my mailing try to click on the "Unsubscribe" link the user is taken to a generic/undefined page that reads: "CiviCRM Do not delete this page. Page content is ...
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2answers
24 views

CiviMail User Information Not Displayed

When I add a person to the CiviCRM "Assigned to" section, that person receives an e-mail. However, the data in the tables containing the user information does not appear, instead the code is ...
2
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1answer
21 views

What is “Error: Could not find valid value for u”

Since I upgraded from 5.24.4 to CiviCRM 5.28.2, roughly since end of August 2020, I have been finding a lot of errors in the log when Anonymous users attempt to access mysite.com/civicrm/mailing/url. ...
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1answer
22 views

How to download a pdf instead of sending it per email?

I'm sending a membership certificate attached to an email template with Drupal 7 / CiviCRM using CiviRules and PdfApi but often the emails don't reach the recipients because of deliverability issues, ...
2
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0answers
39 views

Additional images in mailing using Mosaico

I have composed e-mail using Mosaico and everything looks fine. But, when I sent the mailing, I see two missing image placeholders in head and in the footer. I cannot realize why. I did the ...
1
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1answer
37 views

DB Error: unknown error when sending CiviMail

I recently upgraded my WordPress CiviCRM from 5.25 to 5.28 and in doing so needed to migrate the SQL old 5.5 database to 5.7. The upgrades went fine, but I now have an error when trying to send group ...
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5answers
70 views

How do I send an email to all event participants immediately?

I know you can schedule reminders, but you can't choose a date and time, only a date (when does it send if you choose the same day?), otherwise you have to choose a time before the event or after the ...
2
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1answer
46 views

Email Send Now (to 50 or Less) - More than 50?

Is it possible to use email send now to more than 50 people?
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0answers
40 views

Send a mail to a group which contains contacts

After creating a group. I have added contacts to this group and when I try to send a mail to a group I am blocked by an error and the mail does not go. I remind you that sending email for each ...
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0answers
35 views

Forward to Friend broken; customizing the form

I just switched a CiviCRM installation over to Amazon AWS's SES email service, which will ONLY send our from verified domain email addresses. The CiviMail forward-to-a-friend link form assumes the ...
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0answers
11 views

Bulk mailing to a group has no recipients

I'm trying to send a mass emailing to a group I have set up. When I put the group into the mailing, it shows that there are no recipients even though there should be hundreds. I have found that if I ...
0
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1answer
40 views

Mass mailing Click-Through tracking doesn't include domain in 5.27.3

We sent a mass mailing under 5.27.0 (Wordpress) and the email Click Through links were invalid as noted earlier. They did however include our domain. We upgraded to 5.27.3 and the links are still ...

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