Questions tagged [civimail]

Questions specifically about CiviCRM's mass mailings system CiviMail. For question about general mail related issues in CiviCRM use the tag *email*.

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How to change mailing visibility after sending civimail

My org sent a sensitive civimail to selected constituents and is distressed to realize that they left the visibility setting on "public" as they normally do. How do we change the visibility ...
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2 answers
17 views

How do I get opening rates for my mailings?

I'm trying to figure out how to get opening rates (not the list of the people that opened the mailing) for our newsletter mailings. Thank you.
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0 votes
1 answer
12 views

Restrict from address to the domain

Our site is using SparkPost for email delivery which restricts email sending if the domain is not registered with the account. Sometimes user try to setup mailing or reminders or Email-Activity with ...
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1 vote
1 answer
37 views

Changes in hook__civicrm_alterMailParams not respected anymore when sending mails to individual contacts

In our development environment I redirect mails following some specific rules. I am quite sure that I achieved that in the past with hook__civicrm_alterMailParams where I changed the $params['toEmail']...
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0 answers
16 views

Mailings sent via cli generate bad URLs e.g. (https://civicrm/mailing/url/?u=81&qid=7915)

When I run /usr/local/bin/cv api --quiet --user=CRC --cwd=/var/www/html job.execute, my mailings have URLs where the site name is replaced by civicrm, e.g.: https://civicrm/mailing/url/?u=81&qid=...
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0 answers
21 views

CiviMail Error - "Could not identify recipients..." when sending test mailing

Basic Problem When trying to send a test mailing in CiviMail (both via traditional mailing and Mosaico extension) to a valid email address connected to a contact (and not marked "On Hold", ...
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0 votes
1 answer
34 views

CiviMail issue - "DB Error: no such table" when sending mailing

Basic Problem When attempting to send a basic traditional mailing (though it also occurs in Mosaico), attempting to send a test email to a single address or a group fails, showing an error that says &...
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0 votes
1 answer
23 views

Sending emails to contacts - How to default to general FROM email not user FROM email?

When I am viewing a contact and I click on their email address to send them an email, FROM email defaults to my logged in user email address. I setup a general email address, which I can change to ...
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  • 343
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1 answer
34 views

CiviCRM 5.50 Fatal Memory Error on the Status page

I recently upgraded to CiviCRM 5.5 on an Apache2 server with PHP 7.4 Now, when I attempt to open the CiviCRM status page I get an HTTP error 500, and this also happens when trying to create a new ...
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0 answers
11 views

CannotExecute INSERT INTO civicrm_mailing_bounce_pattern (bounce_type_id, pattern) VALUES (@bounceTypeID, 'abuse report'):DBError:constraint violation

Cannot execute INSERT INTO civicrm_mailing_bounce_pattern (bounce_type_id, pattern) VALUES (@bounceTypeID, 'abuse report'): DB Error: constraint violation = while update database (Upgrading civicrm ...
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0 answers
8 views

Change default font size in CiviCRM emails

Is there a way to change the default font size in CiviCRM mailings? I can do it manually on individual mailings myself using CSS but its not easy for all our users to do that. Is there a config ...
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1 vote
1 answer
19 views

Need Membership Chair to access CiviCRM Memberships, Treasurer to access Contributions. On Drupal

In Drupal we have various roles set up for the Membership Chairperson, the Treasurer, and other committees. We are trying to give access to these same functions through CiviCRM, not Drupal. Our Drupal ...
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0 answers
13 views

Issues sending mailers to a group - not sending but report shows sent to 90 people

Is anyone else spending more time fixing things in CiviCrm than actually using it? Im on the latest version 5.49.1 and latest Drupal 9 version. Installed ckeditor5 (using embedded images as could not ...
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0 votes
2 answers
39 views

Smarty arrays in message template for Thank You letters

I have Smarty enabled in settings file (on WordPress), and I am able to successfully use Smarty in Thank You letter template as long as I am using regular variables (non-arrays). As soon as I try to ...
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  • 343
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0 answers
14 views

Upgrade to 5.48.0 seems to cause many CiviMail errors; mailings hanging

I'm having strange issues with bulk emails since upgrade to 5.48.0. I'm using the traditional mailer, and not Mosaico. These issues do not appear if the list is small (or maybe it's certain ...
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  • 363
1 vote
1 answer
27 views

Are contacts cached when scheduling a mailing?

This might be a stupid question, but I know some poorly designed systems out there, so I just want to make sure. Scenario Monday - Create an Email - Choose a Group/Smart Group - Schedule it to go out ...
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  • 3,122
0 votes
2 answers
29 views

How to redirect all outgoing emails / change recipients before email sending

I want to create a module which alters the recipients of all outgoing emails so that in dev environment email are only sent to developers or testers and not to real users. So the recipients should be ...
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1 vote
0 answers
31 views

Civimail reply tracking and forwarding does not seem to work

I have CiviCRM 5.48.2 on Drupal 8 and I configured CiviMail account for bounces: In my mailing I have set "Track replies" and "Forward replies". In the Civimail settings I have ...
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  • 111
0 votes
2 answers
33 views

Send Test email not working properly

For the 18 months I've been using civiCRM. the "Send Test" on traditional email worked fine. Now I am getting the message "Could not identify any recipients. Perhaps your test group is ...
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  • 111
0 votes
1 answer
34 views

Is there a setting to turn off "You have been un-subscribed" emails?

When you unsubscribe in Civi you are generated an email that contains "You have been un-subscribed from the following groups" with a link to re-subscribe. To be clear this is not the '...
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2 votes
0 answers
18 views

Is there a quick way to send a copy of a mosaico email to one person?

So this is the scenario: We sent a moasico email to our list, it was an invitation to an event we are hosting. Someone gives me a name of one more person and says, can you send the invite to them too? ...
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  • 3,122
0 votes
0 answers
13 views

Problem sending from CiviMail over AWS SES using MJML-generated HTML that includes a base64 encoded image

I'm setting up civicrm-5.47.2-wordpress with wordpress-5.9.2 on Ubuntu 20.04 running Cyberpanel 2.1, on AWS Lightsail with AWS SES SMTP credentials in CiviCRM Outbound email. Messages evaporate when ...
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  • 41
2 votes
1 answer
37 views

On sending test for mailing, I get : "Could not identify any recipients. Perhaps your test group is empty..."

I'm setting up civicrm-5.47.2-wordpress with wordpress-5.9.2 on Ubuntu 20.04 running Cyberpanel 2.1, on AWS Lightsail with AWS SES SMTP credentials in CiviCRM Outbound email where 'Save & Send ...
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  • 41
1 vote
4 answers
126 views

Mosaico or CiviMail appending Sample Header/Footer Language to emails?

I don't know what triggered this, but mosaico is appending Sample Header for HTML formatted content. at the top of each message and Sample Footer for HTML formatted content Unsubscribe Address Info ...
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  • 3,122
1 vote
2 answers
15 views

How do I find the headers of bounced emails using traditional mailing in civiCRM

All my bulk emails from civiCRM bounce and the recipient is put on hold. The bounce report lists SYNTAX. I brought this to the attention of my hosting company and they replied "please provide us ...
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  • 111
0 votes
0 answers
15 views

Bounce reason given as "We could not extract the mail body from this bounce message."

All the bounces in our CiviCRM are saying Bounce Type "Syntax" and Bounce Reason: "We could not extract the mail body from this bounce message." What exactly does this mean? is ...
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0 votes
0 answers
15 views

AWS complaints not being logged as spam bounce type

Using the Airmail extension with SES, we have SNS notifications to handle bounce and complaint events. In Civi, the schema doesn't seem to me to line up. Complaints are a different type of event than ...
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  • 2,914
7 votes
4 answers
192 views

After upgrade to CiviCRM 5.48.0, all submissions say "Mailing cannot be sent. There are missing or invalid fields (subject,name,from_name,from_email

After upgrading from CiviCRM 5.46.x to 5.48.0, any attempted mailing creates an error after clicking "Submit Mailing" with "Mailing cannot be sent. There are missing or invalid fields (...
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  • 400
0 votes
0 answers
27 views

Mailings stops - how to debug

Our last mailing stopped after 2000 out of about 3400 being sent. I aborted that and created a new mailing (trying to target the rest of the intended recipients). This job has now stopped att 1000 of ...
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  • 958
3 votes
3 answers
63 views

What alternatives to Mosaico do you use or do you have any tips on how to improve design?

So I really like Mosaico, but design wise, imho, it has a bunch of flaws - like how it handles whitespace, image processing, fonts, flexibility (titles can't be hyperlinked), etc. I understand some ...
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  • 3,122
3 votes
1 answer
75 views

What is the meaning of Intended, bounce and delivered mailing report stats

On a mailing report, there are, amongst other data: Intended recipients Successful deliveries Bounces I know (from scouring the code) that Intended recipients is a count from the mailing recipients ...
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  • 3,688
0 votes
0 answers
5 views

{domain.description} token does not parse, email will not save

When I add the token {domain.description} in to a Civi email, it does not save, preview does not work. I get the error: "Error Sorry an error occurred and your information was not saved" ...
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  • 325
1 vote
1 answer
45 views

Problem setting up OAuth for Google

I am getting an error while trying to set up OAuth. when I click on Add (Auth Code) button on CiviCRM >> Admin >> OAuth2 Client Administration I get the following error from Google: Error ...
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  • 339
0 votes
1 answer
32 views

fetch_bounces Cron Problem

I have been having errors with the authentication for CiviMail's fetch_bounces. The error on the log for fetch_bounces reads: Fetch Bounces Entity: Job Action: fetch_bounces Summary Finished ...
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  • 339
0 votes
0 answers
41 views

Failing to send test email

I'm trying to send a test email to myself but it keeps showing me this message:"Could not identify any recipients. Perhaps your test group is empty, or you tried sending to contacts that do not ...
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0 votes
1 answer
44 views

Enabling emailing from civi

I am probably missing something glaringly obvious but I've been running in circles in the past days. I've been unable to send emails to recipients (usual mailing, mosaico..) and after a lot of tuning ...
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2 votes
1 answer
38 views

Is there a way in bulk email to restrict the from email address to just that user?

We have several people who can send bulk email. Each user can select any of the from's we've added. Really only certain people should be able to send mail from some other user. It looks like this ...
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  • 2,913
0 votes
0 answers
21 views

Tracking event automated emails

Is there a way to track the open/bounce/etc info on the automated emails for events? I've never seen it, but wanted to verify. Thanks!
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0 votes
2 answers
43 views

How did all my email addresses get set to On Hold?

On Jan 25 I emailed my constituency (120) and had no bounces. On Feb 3 I sent another email and got 100% bounces (ditto for 2 emails after that). Just realized this today. Somehow EVERYONE was set to ...
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  • 111
1 vote
0 answers
17 views

Is there a way to send the message of an e-mailing as an E-mail?

We sent a mass mailing and afterwards needed to individually send again the message (template created with Mosaico) as a single E-mail. Apart from copy-pasting HTML code or creating a new recepients ...
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1 vote
0 answers
33 views

What’s happened to civismtp?

They’ve been great for years but I applied for an account 5 days ago and heard nothing. Also no response to query email sent to all 3 of their email addresses. Are they still in business?
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  • 21
0 votes
0 answers
15 views

Bounce processing is not switching the Primary email after marking an Email "On Hold"

Our CiviCRM system has bounce processing setup. It appears to be correctly pulling the emails from the mailbox we setup. The issue is that once it marks a users profile as "On Hold", it is ...
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0 votes
0 answers
13 views

Is there a report like mail summary that shows total clicks?

Mail Summary report shows all the fields I want except for total clicks, is there an extension or another report that can give me that information without having to grab it from the Delivery Summary. ...
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  • 3,122
2 votes
1 answer
22 views

Scheduled mail and reminders to groups

I'm working on setting up a weekly newsletter in CiviCRM (v 5.45.3 along with Drupal 9.3.6), and the more I look the more confused I am about how to scheduled mail works. It's hard to know what ...
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  • 43
2 votes
1 answer
80 views

After upgrading Joomla site to 5.46.2 no recipients available in mail, only 'Searching…'

After upgrading Joomla site to 5.46.2 with Mosaico 2.9 and searchkit, there are no recipients available in mail, only showing 'Searching…' in the recipient box. The problem disappears if debugging is ...
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  • 533
0 votes
1 answer
23 views

How do I stop duplicate mailings from being sent out?

We are having problems with duplicate mailings being sent out. John Doe may be listed more then once in CiviCRM - For example, John Doe and Doe, John but it's the same addressee. What can I do to ...
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0 votes
2 answers
26 views

Automated emails for late registrants

We send out the information regarding the event 2 weeks prior; however, folks can sign up until the night before the course. Is there a way to create an automated email that only goes out to ...
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1 vote
1 answer
21 views

How to obtain a list of contact who have never opened any bulk email

I'd like to generate a list of all contacts who have received a mailing and have never opened any of them... How can I do that?
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  • 485
1 vote
0 answers
28 views

Oauth Microsoft Exchange authentication

Has anyone set up CiviMail to use Oauth to connect to Microsoft Exchange? The CiviCRM documentation deviates from that provided by Microsoft. Also, you can't add the account are trying to set up, as ...
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0 votes
1 answer
29 views

CiviMail : SPF REcord/SPAM issue

I am trying to configure/use civimail. When I send an email from CivCRM, it goes directly to the spam foler of the recipent. Looking at the mail header, I see Received-SPF: Fail (protection.outlook....
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