Questions tagged [civimail]

Questions specifically about CiviCRM's mass mailings system CiviMail. For question about general mail related issues in CiviCRM use the tag *email*.

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4 views

Email sending Configuration on multisite

On one of my multi-site (sub-folder) I can't succeed to send even test emails from within CiviCRM even though I use a Drupal Webform and it sends confirmation emails from this particular multisite ...
3
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1answer
24 views

Smarty only generating nulls from API calls

Using the Explorer, I built up the smarty code I need for a template to pull in address information on a contact for use in an email: {crmAPI var='result' entity='Address' action='get' contact_id=203}...
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1answer
18 views

Can all related contacts be notified about upcoming membership renewals?

We have an uncommon relationship between association managers and my client's member organizations. Since there may be multiple contacts in an association management firm and there may be significant ...
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16 views

Bounce handling with amazon-ses not working

I am trying to get the extension amazon-ses working. I have created an AWS account, signed up for SES mail, and verified my domain. DKIM and SPF are working and verified. I signed up for SNS, created ...
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0answers
29 views

outbound mail smtp password gets corrupted on wordpress

I have a CiviCRM on WordPress site and every now and again - maybe once every few months - without me doing anything obvious, the SMTP password gets corrupted in Settings - Outbound Mail. I'm not ...
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25 views

Unable to load the recipients group when sending mailing with Civimail

I am running CiviCRM 5.17.4 on Wordpress 5.2.3. The problem I am facing is that I am unable to send mailing to mailing lists (defined as groups) via CiviMail. When I try to enter the group in the ...
2
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1answer
28 views

SMTP Connection stopped working

Running CiviCRM 5.13.4 on WordPress current version. Everything had been working then we were informed that the site had stopped sending email. I have been trying to re-establish an SMTP connection ...
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0answers
16 views

Send an email to all contacts that can manage an organization's membership

Scenario: Membership by organization - each organization has at least one contact person that is an individual that has contact permissions. I want to send an email to each member organization's ...
2
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1answer
18 views

Change the web version of an email / change a URL?

Example: Sent email, included wrong link and some wrong text. Too late to change email - but is it possible to change the URL direction or change the text for the browser version? Latest Drupal 7 ...
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28 views

Email Template HTML WYSIWYG does not load

I am running on the latest version of CiviCRM, 5.17, and when I go into CiviMail to create an email message the HTML wysiwyg editor does not load. I get a console error saying CRM.wysiwyg._create is ...
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12 views

PHP Upgrade Broken Member confirmations

Great timing as our rugby club is days away from the new season! After upgrading PHP and Civi the 'renew member' funcion seems to stall. It opens the details required but wont use the template ...
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1answer
40 views

Using Mailjet purely as SMTP server - pros & cons?

Mailjet is undoubtedly very good at delivering emails, but the Mailjet extensions for Civi don't seem to be current & don't process bounces. However, given this limitation, using Mailjet solely ...
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47 views

Trouble connecting email to activity

I have a fresh install of civicrm 5.16.3 running on drupal 7. I am having trouble with the mail processor. I've read many pages trying to diagnose the issue and still no luck. This is what I am ...
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2answers
25 views

Joomla - Embedding youtube video in CIVI mailing

I am a novice with Joomla and have recently taken the position at an organization managing the CMS. We are writing a newsletter and I want to embed a youtube video within the mailing. After following ...
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11 views

CiviMail: Email marked as 'Draft and Unscheduled' but outgoing mail log says it's been sent

Civi 5.13.5, Drupal 7.67. Hey everyone, A colleague tried to send out a mailing through CiviMail to a smart group that we have been using for a few months now. She tried to send the email but ...
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1answer
20 views

How to I track down this problem when I try to CIVIMail? Sorry an error occurred and your information was not saved

While in CiviMail I keep getting this message "Sorry an error occurred and your information was not saved."
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1answer
18 views

CiviMail “View in Browser” Link Error

I am on civi 5.14.2 drupal 7.x flexmailer & mosaico 2.x installed. It used to be working so far and all of a sudden it stopped working!! This email was sent using "traditional" link. Any idea what ...
3
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1answer
45 views

Access Denied to CiviMail Opt-Out Form

The Unsubscribe link (in mailings) works fine if I am logged in as administrator, but I have "Access Denied" to the opt-out form if not. (I have defined an Unsubscribe Group, with public visibility) ...
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1answer
24 views

Certain Emails, not all are falling into SPAM

We have an install where on certain contacts if you send an email directly from the contact record it goes through correctly. If an email is triggered via CiviRules it goes to SPAM. The email content ...
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0answers
25 views

Mosaico default template - unsubscribe setting

The default Mosaico template has unsubscribe option in header. However the token or destination url is for group unsubscribe rather than the more general opt-out token. I cannot see a way to ...
4
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1answer
27 views

Possible bug? “Enable Double Opt-in for Profile Group(s) field” displays twice

Seems that Enable Double Opt-in for Profile Group(s) field option has two identical copies in CiviMail Component Settings. Also present on test server. https://demo.circle-interactive.co.uk/
2
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1answer
34 views

FAX. Is it difficult to hook up Twilio programmable faxing to CiviCRM?

I would like to be able to use Twilio programmable faxing directly from within CiviCRM. Many of my contacts only have fax numbers (no email addresses). I tried to put FAX in the tag section below, ...
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3answers
191 views

Sparkpost service no longer free - any recommendations?

We have just been informed by Sparkpost that their free service which gave us up to 100k/mo emails with a max of 25k/day will be discontinued. We use the CiviDesk Sparkpost extension 1.3 on CiviCRM 5....
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2answers
58 views

Discrepancy between # of contacts in smart group vs # of contacts in smart group mailing

Using Drupal 7.67 and CiviCRM 5.13.5. We run volunteer inductions, and send an email to all people who have attended volunteer inductions (as per CiviEvent) after the induction. We only run ...
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0answers
15 views

Is it possible to create a Report (or Search) for a general view of “total openings” in CiviMail?

We all know that in CiviMAIL the "total openings" metric can be misleading with respect to "unique openings" due to the pixel/images tracking. However, in an engagement activity, it would be very ...
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1answer
43 views

Public URL for CiviMail: access denied even for admin

Drupal 7.67, CiviCRM 5.13.5 Hey everyone, Trying to view a mailing I've sent through CiviCRM before. I'm logged in with my admin account with all permissions granted. I've navigated to the ...
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1answer
25 views

Error (One of parameters is not of the type Integer) while clicking the 'mailing.viewUrl' in a sent mailing

In sent Mailings, the 'mailing.viewUrl' is rendered into: https://terranova.tamera.org/civicrm/mailing/view?reset=1&id=95c21fb7cc1b7aac and clicking it gives me this error: $Fatal Error ...
2
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1answer
59 views

Bounce processing webhook gets error “Failed to verify signature” in Mailgun

Have mailgun extension and added mail account for bounce processing with mailgunDB as protocol and my API (using private API) as password. Every time a mailing goes through it has an error "failed to ...
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1answer
25 views

When adding CSS in civimail (under source) getting an error when trying to see or send test

Trying to use my own custom html e-mail in CiviMail with custom CSS in it (specifically to optimize on mobile). When I have the CSS stylesheet info on top I cannot send a test email or preview in HTML....
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0answers
33 views

Mailing using SmartGroup sends to recipients not in the Smart Group

I had a scheduled mailing set to run today at at 8am. When I look at the list of people who received the email, more were sent the email than were in the SmartGroup mailing list. The SmartGroup had ...
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0answers
107 views

Cannot get replies to show up in activities

CiviCRM 5.14.0 I have bounce processing working fine but I am trying to track replies. Replies are sent using a VERP address and are being received in the correct mailbox as defined in the CiviMail ...
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1answer
11 views

What permissions are needed to edit Mosaico templates?

My guess it that template creation and editing requires Administer CiviCRM - but wanted to check in and see if there was another way. Thanks!
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1answer
19 views

Failure in setting up replies mailbox

CiviCRM 5.14.0 I am using the Sparkpost extension This is a new site in testing phase I have set my from email address to be: "Site Administrator" This domain has been verified by Sparkpost and is a ...
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1answer
19 views

Failure in setting up Sparkpost for outgoing mail

I've created a sending and bounce domain on Sparkpost, ccrmmail.vietfeir.com. This domain has been verified by Sparkpost. I have an api key with all grants. When I try to save and send, I get this ...
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1answer
32 views

Delay automated email like receipts

Is there a way I can delay when a automated E-Mail is sent. For Example - I would like the receipt email when one submits a contribution to be delayed by a few hours. Thank you
1
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1answer
20 views

How can I generate a CiviMail delivery & Click-thru report

I need to email a report to a person of a particular mass email that was sent from CiviMail. The person doesn’t have access to CiviCRM. How can I generate a CiviMail detailed delivery & Click-thru ...
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0answers
26 views

Problems inserting action tokens with default wysiwyg HTML editor

CiviCRM 5.14.0 This is a new site and I am testing inserting action tokens in emails. If I use the link symbol in the wysiwyg, it inserts double-quotes around the link but the {aciont.reply} already ...
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1answer
19 views

URLs in CiviMail give a 404 not found error

CiviCRM 5.14.0. This is a new installation with WordPress. I sent a test mail. I checked out the unsubscribe link, which resolves to this That turns out to not be a valid link. I have a feeling ...
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0answers
25 views

Error when sending a test from CiviMail

This is a new installation of CiviCRM 5.14.0 on WordPress 5.2.1 I've created a test CiviMail using one of the default templates. When I attempt to send a test mail, I get a pop-up that says "Sorry an ...
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0answers
18 views

403 error when accessing or exporting CiviMail open reports

Running CiviCRM 5.13.5 on Drupal 7.67. I have all admin permissions, and all permissions relating to CiviReport. Trying to run reports on CiviMail to export as CSV everyone who opened a particular ...
4
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5answers
222 views

Failed to locate Mosaico graphics driver

I'm using Drupal 7 and CiviCRM version 5.13.4 and I'm having a problem with using Mosaico. When I try to create new templates, I'm unable to add new images to them. I can't drag and drop any images ...
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1answer
31 views

Civimail URLs not working

I've just sent a newsletter and had replies telling me the links to content on our website aren't working. I've checked and they're not, they're going to CiviCRM in the Wordpress plugins folder, and ...
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1answer
19 views

CiviMail mailing sent to an Opt Out email

A contact who is marked as Opt Out is still being sent monthly newsletter. They opted out of all emails 3+ months ago but continue to be on sent emails. They have also unsubscribed from the group.
3
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1answer
17 views

Invoices are sent from the host domain instead of the proper From Address

A constituent pointed out that she received an emailed invoice from "[4-digit-number]@[host-domain]" rather than from our normal organization email address. (We use CiviHosting's shared server.) I ...
3
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1answer
21 views

Is it possible to show CiviMails within our Drupal CMS system?

When CiviMail gives a permanent link to a public mailing it simply creates a raw html page for the email. Eg, on a link like this: civicrm/mailing/view?id=1528, we see the mailing exactly as it was ...
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0answers
26 views

Membership Fee token displays in Email with 9 decimal points

Scheduled Reminder for renewing sponsorships uses membership fee token. However when sponsors receives the resultant email reminder the fee is displayed as XX.XXXXXXXXX.
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1answer
25 views

CiviCRM_API3_Exception: “DB Error: no such table”

Hello I am getting the below error when going to certain pages in my civicrm install notably after transfering from one server to a new server....the source server does not have this error..... ...
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1answer
21 views

Mailing sent with wrong link

I've just realised I've sent an email out with a broken link. Unfortunately it's munged in a way that means that I can't easily catch it with a drupal redirect. I could probably figure out an nginx ...
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1answer
33 views

Email greeting token not working with mosaico

Building a mailing with mosaico Contact email greeting not showing in final mail (shows in html preview) mail sent as test and as mailing. No greeting in either. d 7.66 c 5.10.3 other contact ...
2
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1answer
57 views

How do HTTPS settings interfere with CiviMail?

I have CiviCRM sites (5.12 and 5.13 on Drupal 7 with Aegir 3) where the behaviour of CiviMail initialisation (and the admin status page) depends on particular HTTPS setup: finishes or loops infinitely....