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Questions tagged [civimail]

Questions specifically about CiviCRM's mass mailings system CiviMail. For question about general mail related issues in CiviCRM use the tag *email*.

1
vote
1answer
15 views

Proper work with incoming mail

Already mastered the system. Faced problems, but not here they helped to solve them, for which many thanks. There was another question, the answer to which I can not find anywhere else. 1) I set up ...
0
votes
1answer
14 views

Can multiple mailings have deduplicated email addresses, so each address will not receive multiple emails?

We'd like to send a mailing in a few slightly different versions to different groups. What we'd like to avoid is having two contacts, who share the same email address and are in different groups, ...
3
votes
0answers
16 views

CiviMember payment- message template

When someone renews their membership using Pay Later, they get the Membership Receipt Online message as an Invoice from message templates. The contribution is pending. In the backend, if the ...
1
vote
1answer
13 views

How to target a specific event type in a system workflow message

We'd like to separate the receipt for signing up for events by the event type - an email for one specific type and another one for all the other events. However, I haven't figured out how to ...
1
vote
0answers
26 views

Transactional Mail Extension Problem

I installed the Transactional Mail Extension and after adjusting a needed Drupal CiviMail permission got it working. After testing, I deleted the Transactional Mail pseudo mailing, to start fresh, ...
2
votes
1answer
26 views

How do folks handle email preview text?

When sending a CiviMail message, users sometimes want to customize the preview text for email clients - which is good practice. (The preview text shows up under the Subject in many email clients.) ...
2
votes
1answer
17 views

Problem with process_mailing

Using Drupal 7 and Civi 5.7.0 When sending batch emails using CiviMail, if I select "Administer CiviCRM » Scheduled Jobs" and select "Process now" on the "Send Scheduled Mailings" job then the ...
2
votes
1answer
37 views

image directory path seems to be ignored in CiviMail editor

G'day, Using CiviCRM 5.7.2 with Drupal 7.61, when editing a newsletter in CiviMail, the image browser always points me to $drupaldir/sites/all/modules/civicrm/persist/contribute/images/ no matter ...
2
votes
1answer
23 views

Civimail sparkpost extension stats / is my mail being delivered?

We are using the cividesk sparkpost extension on civicrm 5.5.3 and wordpress 4.9.8. In the last few days, we have sent 2 emails to the full list which is about 6,000 emails each, so it should be ...
1
vote
1answer
15 views

Event members only for 3 days then open to the public

I have a need to be able to enter a period when an event opens for registration/access to a file to members only for a period of time (normally 3 days). So the goal, to be clear, is to open an event ...
1
vote
0answers
20 views

Copying and pasting formatted text

Using a Mac laptop, when I copy formatted text from Mac Mail into a CiviMail newsletter I'm composing using Firefox, it does what I need. But doing the same using a Mac desktop, the pasted text is ...
0
votes
2answers
38 views

How to use Views to send a Mailing to a Selection of Recipients?

Drupal 7.60, Civicrm 5.6.0 I want to give to my users the ability to send a mail or mailing to a selection of recipients, based upon some cross selection of fields values. Views is a good tool for ...
0
votes
1answer
43 views

How do I replace the “From” address from my mailings?

I setup a default adress in CiviMail -> From Email Adresses , like this : "Example" <example@example.org> but the problem is that when I send mails, the "From adress" change and become : "...
0
votes
1answer
23 views

CiviMail error: “Sorry an error occurred and your information was not saved”

CiviCRM 5.6.1, WordPress 4.9.8, PHP 7.1.22, MySQL 5.7.23, WordFence 7.1.16 I just started getting this error when trying to create a mailing. It happens with Mosaico and traditional mailings. I ...
1
vote
1answer
17 views

CiviMail Mailing Scheduled But Not Sent

I have set up a mailing and scheduled it. The date and time has been and gone and the status is still scheduled... Any ideas where I am going wrong?
0
votes
1answer
14 views

How can I increase the rate at which the 'fetch bounce' job works

The scenario is that bounces weren't being fetched and there is now a major backlog, and that running 50 every cron is too slow to make real progress.
2
votes
0answers
37 views

How does civicrm handle automatically generated 'Unsubscribe' messages from google

Asking because in looking at some other bounce issues I notice a bunch of emails such as Unsubscribe - This message was automatically generated by Gmail in INBOX/CiviMail/ignored and just ...
1
vote
0answers
16 views

CiviMail - CiviCRM (Drupal 7): Problem with attached documents

We are having a problem when sending emails with attached documents from CiviCRM and happens in both ways simple and bulk emails. Three months ago, we hadn’t this problem, we sent a bulk email last ...
0
votes
2answers
24 views

Edit Message Template Permission

Can anyone shed some light on the new(ish) permissions for editing message templates? I'm moving to Civi 5.5.3 on Drupal 7 and noticed that now the permissions are broken out into CiviCRM: edit ...
2
votes
1answer
32 views

CiviCRM (Drupal 7) Problem sending bulk emails

Before anything I hope you can escuse my poor english and little technical knoledge. We are working with CiviCRM (4.2.7) on Drupal () and the function of bulk mail have sudenly stopped working. You ...
1
vote
2answers
29 views

Email signature is set but does not appear in messages I compose

This question: Customize a User's Signature indicates that it should be possible for CiviCRM to automatically include an email signature if one is set for the sending user. I have set a signature ...
1
vote
1answer
27 views

Completed emails showing on draft list

We've got 27 emails that show as completed, have a report, etc; however, they are showing on the list of Draft/Unscheduled emails. What could be causing this to happen? I'm trying to clean up the back-...
1
vote
1answer
28 views

Thousands of new contact records created from CiviMail (Postfix/Gmail?) mis-configuration

I have read documentation, but still am having a hard time understanding how I should change my configuration to fix this issue, esp. without causing other problems. Basically all seems to be working ...
1
vote
1answer
9 views

How do I call the Fatal Error Handler for extern/url.php?

I noticed my Fatal Error Handler wasn't being called when CiviCRM had problems processing trackable URLs in a CiviMail. My answer will tell you how to do this.
0
votes
0answers
7 views

Error when user uses “forward to a friend” using token in mailing

We have been seeing error messages such as the following in the Drupal syslog: Sep 26 22:05:13 prod drupal: UID 0 207.46.13.101|civicrm|https://www.example.com/civicrm/mailing/forward |$Fatal Error ...
1
vote
0answers
20 views

Amazon SES Bounce Processing

I have setup Amazon SES to send email from CiviMail. All the stats except bounces are coming back into the system. For bounces I followed this helpful post here https://www.compucorp.co.uk/node/1740 ...
1
vote
0answers
29 views

CiviMail SMTP error

I have configured SMTP on CiviCRM, All the details are correct I have received the test mail from CiviCRM mentioned that "SMTP settings are correct". But If I tried to send a campaign or an email to ...
1
vote
1answer
42 views

Can you use Mosaico to create message templates

Is this a thing that is possible? In other words to create a template in Mosaico (that is, the Mosaico CiviCRM extension) and to store it for use in User driven message templates such as emails?
2
votes
1answer
40 views

100% mailing have bounced : validation failed for <(INVALID)>

Hello after two modifications on the server and on CiviCRM, it becomes impossible to send any mailing. All the email adresses are "burned" with all the email addresses being wrongly tagged as bounced. ...
2
votes
1answer
20 views

Unsubscribe group in scheduled mailings

I want to send an email to a large group (>50) and have created a smart group for this. Using the scheduled mailing function I selected this group as the recipients but now an extra box appears with ...
1
vote
2answers
32 views

Contacts visible in mailing list group, not on hold or otherwise dnd, but skipped by mail out

I'm fairly sure I've worked out why this is happening, but want some input to confirm the problem, and hopefully pointers for fixing it. We totally refreshed our main mailing list in line with GDPR, ...
1
vote
2answers
35 views

HTML Editor for Mailings Not Displaying

We recently upgraded to 5.4 and now when we create a new mailing, we are unable to enter any HTML content. The HTML area shows without the white editor area and any HTML options. The plain text area ...
5
votes
3answers
43 views

Conditional logic in Thank You letters

I recently took over the donor thank you letter process at the organization I work for and saw that Civi has the ability to create thank you letters for donors. The organization I work for has 5 ...
1
vote
1answer
25 views

What browser does Mosaico work in?

Currently on: CiviCRM - 5.3.1 Mosaico - 2.0-beta3.1512698300 CiviCRM Bootstrap theme - 0.1-alpha14 Flexmailer - 0.2-alpha5 In Firefox 'Quantum' - when hitting Continue on a mailing created this ...
2
votes
1answer
20 views

Reusing scheduled & sent emails - screen goes blank

Very new at Civi, so please be patient! Every time we try to reuse an existing email in "scheduled & sent" the screen goes blank. Any ideas? Have tried different emails, users, browsers, ...
0
votes
1answer
19 views

“Do not email” privacy setting and CiviMail

I sent out a mass e-mail using CiviMail and a recipient who has the "Do not email" privacy setting received it. The help text associated with the "do not email" privacy setting makes it clear that ...
-1
votes
1answer
31 views

MailChimp extension v2.0.1 won't install on CiviCRM 5.3.2

The latest stable release of the MailChimp extension for CiviCRM isn't installing on our Civi 5.3.2 via the Civi internal extension installer. Admin interface displays Sorry, due to an error, we ...
3
votes
1answer
55 views

DreamHost is dropping support for Catch-All mailboxes

I use CiviMail in conjunction with a catch-all mailbox. The bounce processing updates the database when there’s bad email addresses and reports bounces on the mail report. It also handles user opt-...
3
votes
1answer
52 views

Cannot save Mosaico Templates

We are on the latest version of civicrm 5.3.1 and the lastest version of Masaico and now i am getting this error message when I try to edit and save a template: API permission check failed for ...
4
votes
1answer
40 views

E-mail body blank to some recipients

I'm having an issue similar to that described in Blank emails to some specific addresses When I send an e-mail to myself (using SMTP through Civi) it is fine. However, some recipients do not see the ...
2
votes
2answers
68 views

process_mailing processing addresses when called in UI but not CRON

CiviMail scheduled e-mails are not being triggered automatically through CRON. Using the same user with the same permissions, I get the following in the log when triggered through the Scheduled Jobs ...
2
votes
1answer
47 views

Mosaico: Packages are missing (Beta 4)

Just upgraded to Beta 4 - getting the following error. Mosaico: Packages are missing Mosaico requires dependencies in its "packages" folder. Please consult the README.md for current ...
2
votes
1answer
33 views

Backdrop authentication function missing

I am using Backdrop CMS 1.10.1 with CiviCRM 5.2.2 and I am having trouble with the kcfinder, when uploading and inserting images, both into CiviMail and CiviContribute. The initial problem was a 500 ...
1
vote
0answers
44 views

Authentication error when running the “Fetch Bounces” scheduled job:

Parameters parsed (and passed to API method): a:1:{s:7:"version";i:3;} Full message: Finished execution of Fetch Bounces with result: Failure, Error message: A fatal error was triggered: Could not ...
3
votes
2answers
48 views

Mosaico mailings not sending

We've updated our CiviCRM to version 5.2.2 and Mosaico to version 2.0 beta 4 and since then we are not able to send any mailing from CiviCRM. To be clear we can mail to a person individually. ...
5
votes
3answers
39 views

Is there a size limit on attachments in CiviMail?

I am trying to attach a PDF of just 5024KB to a mailing in CiviMail. The attachment is failing, with no explanation as to why. Is there a file size limit or could anyone suggest another reason a file ...
0
votes
1answer
10 views

How to share the user profiles with other users?

The requirement is if Contact A's specific field values(custom fields) are matching with Contact B field values then Contact C(Admin) should b able to share Contact A's profile with contact B by ...
1
vote
0answers
32 views

civicrm mosaico optout token goes to unsubscribe page

Using Mosaico V2 This token - {action.optOutUrl} resolves to this: https://nbts1.nubay.net/civicrm/mailing/optout?reset=1&jid=112&qid=48&h=e3c048a15c39a655 which goes to this page ...
2
votes
1answer
41 views

Recommended cron email sending rate for Mosaico mailings?

Various reports indicate that Mosaico can fail to send large mailings based on memory and cron rates for sending. How might one calculate the maximum/most effective mailing rate considering available ...
2
votes
1answer
21 views

How to automatically create mailings from an RSS feed

phpList has an RSS Feed extension which enables it to send out mailings each time a new feed entry is found. Does anything like this already exist in CiviCRM, or would it be difficult to piece ...