Questions tagged [civimail]
Questions specifically about CiviCRM's mass mailings system CiviMail. For question about general mail related issues in CiviCRM use the tag *email*.
1,145
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10
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Provide warning for mailings that are being edited by another user
Is there any way we can be warned that another user is editing a draft mailing?
We have multiple users who might need to edit the same mailing. Unfortunately, this creates the possibility that someone ...
- 27
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1
answer
17
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Bounce processing email services?
I have a client who's organization's email is managed by an Austrian company called MyMagenta. Apparently it is related to T-Mobile. We thought that we could handle bounce processing in CiviCRM by ...
- 867
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4
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61
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What Bulk / Transactional Email Delivery Service do you use with CiviCRM? What is your experience like?
I know this isn't a typical stackexchange question - but where else would we have a discussion like this?
Our journey with email delivery via CiviCRM has been interesting. First we were sending email ...
- 3,352
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7
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Recipient loading failed in mailing since (at least) 5.64, Joomla
I have the same error described here for WordPress and here for Drupal - but on Joomla.
The console error is a 500 on the URL –
"https://example.com/administrator/?option=com_civicrm&task=...
- 530
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2
answers
89
views
What does a Syntax bounceback actually mean?
If we have an email bounce back due to "syntax", what does that actually mean?
Thank you
- 11
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3
answers
72
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HTML and EMAIL content and no Graphics or formatting in emails
Recently upgraded to 5.66 and now Civimail sends an email with the text and html content in the email, also any graphics not shown. Note the email address is also odd. Below is a copy of the email as ...
- 189
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1
answer
14
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How do I deal with a stuck bounce/email-to-activity queue?
I'm using a traditional mail account for bounce processing. I have an email that causes the Scheduled Job to fail. How can I address this?
- 38.6k
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27
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CiviCRM email related issue
I am working with CiviCRM and we have an issue with outbound emails.
From what we can see the emails coming through contain both text/plain and text/html and the email clients are not parsing them ...
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27
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Can civicrm_mailing_bounce_pattern patterns be edited or supplemented?
I am thinking it would be useful to refine or add to the bounce patterns that are stored in civicrm_mailing_bounce_pattern to more accurately capture bounce situations. It looks like the "pattern&...
- 778
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2
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48
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How do you find the detailed status of emails on Civimail bounce processing?
Is there a report somewhere that will tell me how many bounces have occurred of a particular type for an email? So for example, I want to see if john[email protected] has 2 "Syntax" type ...
- 778
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1
answer
20
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In email report, distinguishing between machine opens / human opens?
In the last few years, since Apple instituted its Privacy tools, many eCRMs have added a feature to exclude automated/machine opens from the true open rate. (For context, starting in 2021, Apple ...
- 21
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88
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"Loading Failed" when selecting recipient group in Civimail mailing
I know this has been asked before, but in that case the problem was fixed without identifying the problem or the solution.
I'm trying to send mails using CiviMail, but when I try to select mailing ...
- 1,278
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vote
1
answer
26
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CiviMail ACL permissions question
We are slowly building our back office team, and so I am having to struggle my way through permissions and ACLs.
I would like to have a user who can:
View any user's record (and we limit their view ...
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0
answers
20
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Problème avec les modèles de reçu fiscal suite migtation Civi
Bonjour
Dans notre precedant modèle de reçu fiscal, les champs de fusion {contribution.total_amount}, {contribution.payment_instrument}, {contribution.payment_number}, {contribution.receive_date} ...
- 21
2
votes
1
answer
56
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Unable to add multiple groups to mailings
Recently, when using CiviMail, I have been unable to include or add more than one group for the mailing recipient or exclude fields. It only allows me to select one group, and if I try and add another ...
- 924
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1
answer
31
views
Can't get cron.php to run using the commands
Hi I was following this guide CiviCRM Page to try and get the mail scheduler to work for CiviMail. I tried doing HTTP Request and WP-CLI methods, but both had issues.
For WP-CLI, I used:
wp --user=...
- 61
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0
answers
9
views
Bulk email stuck at 'Running'
I have a bulk mailing to 264 addressees which gets stuck at 'Running'. The first time it sent many duplicate emails to 7 users but never made any further progress so was cancelled. It was resubmitted ...
- 4,720
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17
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Draft mailings showing as blank screen
I'm using CiviCRM Spark and when I go to copy a previously sent mailing to make a new copy and click edit, it only brings up a blank screen and not a copy of the previous mailing to edit and work from ...
- 11
1
vote
1
answer
41
views
How to check for address type and NULL with a Smarty token after Smarty changes in 5.63?
I am getting two issues after upgrade from 5.58 to 5.63 related to Smarty in message templates.
In one case, the location_type_id no longer seems to valid.
{capture assign=type}{contact....
- 889
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1
answer
13
views
CiviMail unique sender cause problems with spam filters
When I try to send a mailing, the spam filter detects new users (taken from the unique address) and prevents them from sending out.
Is there a workaround for this?
- 447
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1
answer
136
views
How can I decrypt a password stored in CiviCRM?
I've added a mail account at Administer » System Settings » Outgoing Email. I don't know the password, but I need it. How can I get ahold of it?
- 38.6k
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1
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20
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"DB Error: no database selected" error if Outbound Mail SMTP username contains @
cross-related: Sender email converts from [email protected] to [email protected]
The title says it all: saving Outbound Mail settings with SMTP username containing "@",
...
- 1,839
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13
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Sender email converts from [email protected] to [email protected]
related to this one "DB Error: no database selected" error if Outbound Mail SMTP username contains @
Happens while testing mailings on a simple fresh CiviCRM setup - there are no extra ...
- 1,839
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votes
2
answers
21
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Delay webform submission until email confirmation link clicked
We've just started using Drupal webform to offer a front-end to our email subscribers sign up form. Because we offer a number of different newsletters in different languages, we have a number of ...
- 477
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37
views
Error when sending a test mail to a smart group with an exclude group
First time writing a question on a forum, hope i don't oversee any rule from the code of conduct :)
I am trying to send a test mail to a smart group(creating a massmail based on an advanced search ...
- 11
2
votes
1
answer
37
views
Sent mail is %randomstring%@yourdomain.tld
We just upgraded to the latest civi 5.62.0 and after doing so when we send an email out of the system it sends a seemingly random string @ our domain name as the "from". Here's an email ...
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0
answers
35
views
Larger Civi mailouts getting stuck
Fairly new to Civi still. Have taken over a Drupal 7 site with Civi. Drupal 7.97 and Civi 5.39 (aware this needs updating). The client sends regular mailouts to anything up to 1000 recipients and this ...
1
vote
1
answer
22
views
Are their tokens for expired memberships?
We are sending emails to our lapsed members, and would like to include additional data about their memberships. But all the tokens available seem to refer to "current memberships" (e.g. &...
- 363
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vote
1
answer
25
views
Token for contribution.note field in message templates
I have reviewed past posts on this topic, but I'm not a coder so I'm hoping someone can make this straight forward for me. I.e. what code do I need to use, where do I put that code, etc.
We'd like to ...
- 209
2
votes
1
answer
25
views
Emails being send to explicitly excluded contacts
In a recent mailing we noted that CiviMail is not respecting the "excluded" groups option. In this case, we were contacting people to respond to a survey, and created a group for those who ...
- 571
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42
views
Is there a way to send an opt-in reminder (with a subscribe link to click) to people whose group status is pending?
I have the same problem that was described here in 2017: How can I chase up mailing list subscribers who don't confirm their opt-in?
I am wondering if anyone has found a solution. To summarize the ...
- 43
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votes
1
answer
16
views
How Do You Generate a Report for Number of Mail Clickthroughs and What The Most Popular Links Were For a Campaign
Here is the scenario: We send daily news updates, they are all assigned the same campaign. I want to be able to see what was the most clicked URL for a given campaign.
Currently I have to export the ...
- 3,352
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vote
1
answer
34
views
Report of who hasn't opened a mailing
On several occasions I've seen users who want to know who did not open a bulk mailing. While this can be figured out in various ways, it should be possible to produce such a report using Search Kit, ...
- 4,720
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answers
27
views
Database lock on sending mailing
I setup a mailing with a few contacts and have troubles sending it. The mailing fails after sending the first email. The progress bar says "sending", then "saving" and stops after ...
- 87
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0
answers
102
views
Why aren't email abuse reports treated like an optout?
We are using a bounce email account which generally works fine for optout and unsubscribe notices. On our site Civimail is set to send mail out through an Amazon AWS SMTP account. When the recipient ...
- 778
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1
answer
36
views
CiviMail error: Could not find entry named in civicrm_mail_settings
I would like to know how I have to add an email in my domain
I have the following error:
Failed to connect
Could not find entry named in civicrm_mail_settings (See log for more details.)
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2
answers
36
views
5.58.1 causes Undefined index: job_id in Civi\Aws\Subscriber\Mailing
Upgraded to 5.58.1 this week and now AWS extension causing errors which slow down mail processing and lead to civimail mailings not going out. Each address leaves an error in the log from /civicrm/...
- 373
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1
answer
53
views
tokens not working in CiviMail automated message subject lines
I have the same problem as in this post: How can I add Subscribe Message subject line token?
But that post has no resolution.
Users can sign up to as many as 5 mailing groups on our form, so can ...
- 559
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votes
1
answer
27
views
Connection refused when CiviCRM attempts to send test email via SMTP, using CiviHosting
My ultimate aim is to connect CiviCRM to AWS SES using Airmail. As a preliminary step, I've set up the SMTP credentials in AWS SES and confirmed they are working correctly using this SMTP Test Tool. ...
- 163
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1
answer
24
views
How to override token {action.resubscribe} for Mailings
I would need to override the value of the token {action.resubscribe} in the automated mailing message template when the contact is sent the unsubscribe confirmation email, as it doesn't contain the ...
- 161
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0
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34
views
How do I add CSS styles to produce pdf letters without losing the customization after every update of CiviCRM?
The only way I have found to indent paragraphs in the PDF letters I am producing with CiviCRM and DOMPDF, is to add (manually in the code) a class attribute to the HTML <p> tag as in <p class=...
- 263
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31
views
Dealing with assistants and schedulers: Can you setup a rule that when emailing someone, their assistant will also get the email?
This was partially discussed before, but it's been so long, I am making a new post.
What is currently happening: Assistant or scheduler for a person registers their boss, using the scheduler or ...
- 3,352
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vote
1
answer
22
views
Delete On_Hold emails and reassign Primary Email
We are doing a bit of DB cleanup and one area we are evaluating is on-hold emails. I have run some tests on our staging site and I think we have a good path forward to remove them. However, if the ...
- 315
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0
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14
views
Mailing editor changed, unable to save
I am running CiviCRM Version 5.57.0, running on WordPress 6.1.1 running Twenty Sixteen theme.
Suddenly, I am unable to save changes to a mailing after editing it. It appears to save, but the content ...
- 363
2
votes
2
answers
139
views
Mosaico not sending as HTML mails
EDIT
We're not sure if this is due to a PHP update at our ISP but the Civi Mosaico instance has stopped sending as HTML mails and writes the HTML as code into the mails.
All the WordPress plugins are ...
- 93
1
vote
1
answer
117
views
(Fixed) CRM_Custom_Import_Form_Summary error when sending one of email
When trying to send an individual mail I get a 500 error
POST /administrator/?option=com_civicrm&task=civicrm/activity/email/add&action=add&cid=7070&selectedChild=activity&atype=3&...
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votes
0
answers
28
views
Can you add a CC to a Mosaico / CiviMail / bulk Email?
I am sending a few dozen invites via mosaico and need to add a CC and maybe a BCC field to the emails.
Is there a way to do this? I know you can on regular emails sent from CiviCRM.
- 3,352
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63
views
Can’t send email
Instance: WordPress 6.1.1
civiCRM 5.55.2
I am using the same database for civi and WP (I tried to use separate DBs but this caused no end of troubles).
I have not yet got cron working but it wasn't ...
- 131
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answers
36
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Scheduled e-mails sent with wrong encoding
Crossposting from https://chat.civicrm.org town-square channel in case anyone here has seen this possible bug.
Hey all - upgrade to 5.56.0 on WP seems to have introduced a bug in scheduled mail via ...
- 70
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23
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How to get your table boards (borders?) to show on email blast in Civi?
We are sending out an email with a table in the body of the email through the CIVI email; the boards of the table are not showing up in the draft.
Please help.
