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Questions specifically about CiviCRM's mass mailings system CiviMail. For question about general mail related issues in CiviCRM use the tag *email*.

5
votes
3answers
24 views

Conditional logic in Thank You letters

I recently took over the donor thank you letter process at the organization I work for and saw that Civi has the ability to create thank you letters for donors. The organization I work for has 5 ...
1
vote
1answer
19 views

What browser does Mosaico work in?

Currently on: CiviCRM - 5.3.1 Mosaico - 2.0-beta3.1512698300 CiviCRM Bootstrap theme - 0.1-alpha14 Flexmailer - 0.2-alpha5 In Firefox 'Quantum' - when hitting Continue on a mailing created this ...
2
votes
1answer
20 views

Reusing scheduled & sent emails - screen goes blank

Very new at Civi, so please be patient! Every time we try to reuse an existing email in "scheduled & sent" the screen goes blank. Any ideas? Have tried different emails, users, browsers, ...
1
vote
1answer
23 views

Extracting email address for the who database?

How do you extract email addresses from CiviCRM to go into an excel file? Thanks,
0
votes
1answer
18 views

“Do not email” privacy setting and CiviMail

I sent out a mass e-mail using CiviMail and a recipient who has the "Do not email" privacy setting received it. The help text associated with the "do not email" privacy setting makes it clear that ...
-1
votes
1answer
25 views

MailChimp extension v2.0.1 won't install on CiviCRM 5.3.2

The latest stable release of the MailChimp extension for CiviCRM isn't installing on our Civi 5.3.2 via the Civi internal extension installer. Admin interface displays Sorry, due to an error, we ...
3
votes
1answer
40 views

DreamHost is dropping support for Catch-All mailboxes

I use CiviMail in conjunction with a catch-all mailbox. The bounce processing updates the database when there’s bad email addresses and reports bounces on the mail report. It also handles user opt-...
2
votes
1answer
24 views

Cannot save Mosaico Templates

We are on the latest version of civicrm 5.3.1 and the lastest version of Masaico and now i am getting this error message when I try to edit and save a template: API permission check failed for ...
3
votes
1answer
27 views

E-mail body blank to some recipients

I'm having an issue similar to that described in Blank emails to some specific addresses When I send an e-mail to myself (using SMTP through Civi) it is fine. However, some recipients do not see the ...
2
votes
1answer
39 views

process_mailing processing addresses when called in UI but not CRON

CiviMail scheduled e-mails are not being triggered automatically through CRON. Using the same user with the same permissions, I get the following in the log when triggered through the Scheduled Jobs ...
2
votes
1answer
32 views

Mosaico: Packages are missing (Beta 4)

Just upgraded to Beta 4 - getting the following error. Mosaico: Packages are missing Mosaico requires dependencies in its "packages" folder. Please consult the README.md for current ...
1
vote
1answer
26 views

Backdrop authentication function missing

I am using Backdrop CMS 1.10.1 with CiviCRM 5.2.2 and I am having trouble with the kcfinder, when uploading and inserting images, both into CiviMail and CiviContribute. The initial problem was a 500 ...
1
vote
0answers
39 views

Authentication error when running the “Fetch Bounces” scheduled job:

Parameters parsed (and passed to API method): a:1:{s:7:"version";i:3;} Full message: Finished execution of Fetch Bounces with result: Failure, Error message: A fatal error was triggered: Could not ...
2
votes
2answers
37 views

Mosaico mailings not sending

We've updated our CiviCRM to version 5.2.2 and Mosaico to version 2.0 beta 4 and since then we are not able to send any mailing from CiviCRM. To be clear we can mail to a person individually. ...
5
votes
3answers
34 views

Is there a size limit on attachments in CiviMail?

I am trying to attach a PDF of just 5024KB to a mailing in CiviMail. The attachment is failing, with no explanation as to why. Is there a file size limit or could anyone suggest another reason a file ...
0
votes
1answer
10 views

How to share the user profiles with other users?

The requirement is if Contact A's specific field values(custom fields) are matching with Contact B field values then Contact C(Admin) should b able to share Contact A's profile with contact B by ...
1
vote
0answers
25 views

civicrm mosaico optout token goes to unsubscribe page

Using Mosaico V2 This token - {action.optOutUrl} resolves to this: https://nbts1.nubay.net/civicrm/mailing/optout?reset=1&jid=112&qid=48&h=e3c048a15c39a655 which goes to this page ...
2
votes
1answer
28 views

Recommended cron email sending rate for Mosaico mailings?

Various reports indicate that Mosaico can fail to send large mailings based on memory and cron rates for sending. How might one calculate the maximum/most effective mailing rate considering available ...
2
votes
1answer
18 views

How to automatically create mailings from an RSS feed

phpList has an RSS Feed extension which enables it to send out mailings each time a new feed entry is found. Does anything like this already exist in CiviCRM, or would it be difficult to piece ...
3
votes
0answers
22 views

Group - Added (by Email) - how do i prevent this?

I have a contact which is a member of 2 groups and the status is "Added (by Email)" - i don't want this to be possible! on the same day, the account i use for bulk email received a (no subject) email ...
2
votes
1answer
19 views

How do I create an email template?

I currently send a 'thank you for renewing' email out on an individual basis. I know there is a function for designing a template so I don't need to copy and paste text from Word, but I can't find the ...
3
votes
1answer
19 views

CiviMail opt out language

I have the latest version 5.1.1 of civicrm. A problem that kind of slipped past our organization in the past is that the page for opting out has been always in English. Mostly people opted out still ...
2
votes
1answer
31 views

Unsubscribe error message

If the Civi user isn’t logged into their account then they get the following error when clicking token inside their email footer: Sorry, due to an error, we are unable to fulfill your request at ...
0
votes
0answers
10 views

Link instead of Enclosure in a Mailing

Joining an enclosure to a mailing can considerably magnify the size of the mailing, which has some inconveniences such as uncompleting the mailing. Is it (or would it be) possible to have (as an ...
0
votes
1answer
43 views

GDPR Communication Preferences Compulsory

I am using Civirm 5.1 on Joomla and using the GDPR extension to update Communication preferences. The org has only 1 public facing group with just 1 Mailing list - and the entire purpose of the ...
1
vote
1answer
20 views

advanced search - mailing fields not present

I am having a "moment". On one of my civicrms when I use the advanced search I can search mailings. On one of my other civicrm installations the mailings are not available to be searched - the ...
2
votes
1answer
31 views

Using Civi for a signposting service

I am trying to see if there is a way we can use Civi to help our signposting service. Workers talk to a client about their lives and as a consequence may want to make a referral to a number of ...
0
votes
1answer
28 views

bulk email to two addresses - tokens don't work

We have separate records for students and parents in our database. All student records include both their personal emails (if they offer one) and their parent's email. We would like to send emails to ...
1
vote
0answers
18 views

CiviMail Bounce Type - Syntax error - not specific

I know this has been touch on before, but we sent out around 4,500 emails using CiviMail via Sparkpost. 21% were bounced!! and most of them have the bounce type of "Syntax". Here is some examples ...
4
votes
1answer
42 views

Email-to-activity processing – create Activity at future date

I would like to be able to set tasks on a Contact using the Email-to-Activity processor. This would allow me to set Scheduled activities on a Contact in CiviCRM, like: Follow-up with Sally in two ...
2
votes
0answers
28 views

When / how is a contact created when sending out a test newsletter

Recently we stumbled upon duplicate contacts in our system, who had merely an email-address. After some digging it seems that they were created when users utilize Mosaico to design an email and then ...
1
vote
1answer
36 views

CiviMail error due to a word in the mailing - why?

I was contacted by someone who was having trouble saving a mailing, get this error in CiviMail: I ended up comparing the version that saved with the version she had pasted in (which had some content ...
0
votes
0answers
31 views

KCFinder empty window

Writing a news letter in Civimail, I was able yesterday to upload and insert an image. Nothing changed, but today KCFinder showed an empty window. Not possible to upload, nor to insert an image. This ...
0
votes
0answers
25 views

Is there a maximum length for emails?

I have a very long email that is mostly a long image. The image appears after some text. The image is cut off at the top, and I can't figure out how to fix it.
1
vote
1answer
20 views

How to exclude a specific link from a Mailing's statistics

I send a newsletter via CiviMail and in it there is a style link to load a Google font. This link gets many hits in the Mailing report, but has no relevance for me. Is there a way to exclude this ...
0
votes
2answers
44 views

Not able to choose “unsubscribe group” for a mailing?

According to the user guide, if I select contacts by search and then start a CiviMail mailing to them I should be offered the "Unsubscribe group" option, as shown in this helpful screenshot posted on ...
0
votes
1answer
17 views

Mosaico blocks not staying in place

Mosaico has been loaded for use in CiviCRM 4.6.33 in a Drupal environment. However, when blocks are dragged to create a template they do not stay in place. Has anyone experienced anything similar and ...
2
votes
1answer
33 views

What order are CiviMail emails sent from CiviCRM?

Is there a clear pattern to the order in which emails are sent from CiviMail queues? For example, emails are sent from the queue in no specific order sorted alphabetically, A-Z sorted by contact ID ...
5
votes
2answers
68 views

CiviMail is only sending to half the recipients

We had a mailing go out to 231 recipients, and it completed within the same minute it started. Looking at the report today, it shows that only 131 were successfully sent, the others all show as "...
2
votes
0answers
29 views

VERP not working with SMTP in CiviMail

I'm trying various options for bounce processing, because mail seems to be flagged as Spam too often. My hosting provider (Siteground) is saying that SMTP is better than the PHP mail() route, but with ...
2
votes
4answers
81 views

Siteground Email - How to configure?

I am on Siteground hosting services. Everything is great except for civiMail. The issue is their outbound service drops the majority of my bulk emails because I'm feeding their servers too fast. ...
0
votes
0answers
29 views

CiviMail scheduled mailing fails to start with cron

I haven't found a question dealing with this specific issue: A CiviMail mailing is Submitted to send immediately. The Mailing Report says that it is Running. The Scheduled Jobs log shows that the "...
2
votes
2answers
35 views

List of mailings with public view

I can't seem to find any info on this so don't know if it exists! I would like to create a page that provides a list of all recent mailings from civiMail but with just their public view behind the ...
1
vote
0answers
36 views

Civimail bounce

I'm beating my head over this, maybe someone else can shed some light. Centos7 php7.0 mariadb 5.5 Joomla! 3.8.7 CiviCRM 5.0.0 Virtualmin (Dovecot 2.2.10 + Postfix 2.10.1) If I run the email ...
0
votes
1answer
24 views

Error trying to upload an image in civimail on wordpress

We are getting a "Failed to write file" error popup when attempting to upload an image in civimail using KCfinder. This worked until about a month ago, and I don't what has changed. The files in the ...
1
vote
3answers
99 views

Event Error - civi_flexmailer_required_tokens

Everytime I try to make an event, or access any page with event information, I get the following error: You have requested a non-existent service "civi_flexmailer_required_tokens". Using latest Civi ...
5
votes
1answer
54 views

Track URL containing tokens in CiviMail

Is it possible for CiviMail to track embedded URLs? For eg, I've a URL which contains contact id and checksum tokens in it. I need to check how many users have clicked the URL from the email. URL to ...
2
votes
2answers
33 views

Mosaico Left Aligns All Text

Using Drupal, Civi 7.30, Mosaico 2.0 Beta 3 Whenever we center align text - its shows up as such in Mosaico, but then will left align in html preview and when actually sending email. Also shows up in ...
1
vote
0answers
19 views

All CiviMail users can see every mailing in 'Include Mailing', even ones they shouldn't have access to

My expectation was that a user without Administrate CiviCRM permission would not be able to see another user's mailings in the Recipients: Include Mailing list. Instead a user with access over List A ...
1
vote
0answers
15 views

Make CiviMail work with from address a Google Domain!

The email for my domain is provided by gmail. However, any time I try to send an email from my CiviServer to that domain only, the email isn't received, and I get: 250 2.1.0 ... Sender ok ...