Questions tagged [civimail]

Questions specifically about CiviCRM's mass mailings system CiviMail. For question about general mail related issues in CiviCRM use the tag *email*.

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7 views

Mosaico Toolbar Editor - how do we get file upload?

On the latest and greatest of Civi and Mosaico, I installed this extension: https://github.com/ginkgostreet/com.ginkgostreet.mosaicotoolbarconfig However, what plugin and toolbar control would get us ...
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1answer
10 views

How do I send a scheduled mailing via CiviMail?

I've created and scheduled for immediate delivery an email via CiviCRM. It's in the queue but nothing is happening. Who can I contact or what do I need to do?
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13 views

Bulk email sent to group of contacts after new contact added to CiviCRM

We have a couple of sites that offer volunteering directories. External organisations post opportunities and members of the public can view and apply for those opportunities (a massive tangle of ...
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1answer
34 views

Manage the image gallery in mosaico

As you upload images into Mosaico mailings they get stored in a Mosaico "Gallery". We're now beginning to find duplicate images in the gallery as different users have uploaded the same image at ...
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13 views

Is Civimail reply tracking broken?

I have set 'Enable custom reply' to 'Yes' in 'Mailer Settings' and when I replied to an email I got the following message from cron: "Failed Processing: Re: Test reply, Action: r, Job ID: 93, Queue ID:...
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1answer
14 views

Removing “List-Unsubscribe” from civimail headers (for when getting seemingly random unsubscribes)

There is a "header" entry automatically put into mailnigs from civimail (also when using flexmailer / mosaico) which some email clients use to enable unsubscribing (or opting out) from mailing lists. ...
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1answer
17 views

How to send a thank to a recipient of a soft credit

We want to send a thank you/acknowledgment letter to a donor who has their donation matched by their workplace. We log the workplace match under their workplace organization as a donation and we apply ...
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25 views

CiviCRM Mail Issue

Everytime i tried send an email from CiviCRM i can get the following error: [info] Ignoring exception thrown by nullHandler: , mail() returned failure My Mail() is configured correctly and works ...
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14 views

Mailing Reports aren't being received, even though they are shown as complete and delivered successfully

Monthly Newsletter was prepared and submitted for mailing correctly in CiviCRM. The mailing was scheduled, completed, and delivered successfully, per the CiviCRM mailing status report. However, the ...
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1answer
29 views

Invalid currency “$” when sending confirmation and receipt

Running CiviCRM 5.22.0 with WordPress 5.3.2 Whenever a user attempts to create a membership AND record membership payment AND send confirmation and receipt, an Invalid currency "$" error is generated....
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1answer
27 views

IMAP authentication error with Smartermail

So, I've spent the last few days running this issue down, and I actually have a solution (or a workaround?), but I just wanted to ask if it's really the best way to handle the situation. I'm running ...
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2answers
21 views

Bounce processing - will fail for G Suite users when Google disables less secure apps in Feb 2021 [duplicate]

Google have announced they are stopping support of less secure apps in G Suite in Feb 2021. No new LSA connections will be allowed after Jun 2020. Google have advised me that the email accounts I'm ...
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35 views

Is there a table element in mosaico?

Still getting to grips with Mosaico layouts. Is there an option to build/ style a table in the templates? Someone has pasted in a table from an external source and doesn't want to edit font sizes in ...
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1answer
37 views

Sending civiMail through Amazon SES

I'm using civiCRM 5.21.0 and Wordpress 5.3.2 I'm trying to send civiMail bulk email sending through Amazon SES. I configured and activated SMTP credentials in civiCRM settings. The test mail works ...
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1answer
43 views

Why can't certain Civimail Mailings be reused?

About half of the mailings we send are missing the "reuse" option in the action links on the "Scheduled and Sent Mailings" screen. Is this because they are sent to a search results rather than to a ...
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1answer
24 views

Extra Decimal Places on Fuzion Token 'Latest Membership Fee'

Sending a Civimail built with Mosaico utilizing Fuzion Token 1.5 {latestcurrentmembership.allfee} The amount should be $69.00 on a test record but the email reads: 69.000000000 Any suggestions? Was ...
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1answer
17 views

How to send organization a list of current Employees?

I want to send a scheduled email to our organizational contacts to have them review the list of employees we have on record for their organization (employees inherit a membership status with our ...
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1answer
20 views

Permissions help with using action.forward token in an email

I want to add a forward to a friend at the bottom of an email. When recipient clicks they see the "enter up to 5 email address" page however if they are a non-authenticated user they get a Undefined ...
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7answers
89 views

Log all outbound email

What solutions are people using to track all outbound email from CiviCRM? BCCing would be one option - a BCC could be added to all outbound email via an extension, I suppose. Else I'm guessing that ...
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0answers
22 views

Different languages for month in Date

I have a French Drupal 7.67 /Civicrm 5.19.3 site with the right settings for the localization. Every strings that are translated in transifex appear translated. In the admin, the months are translated ...
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1answer
16 views

Missing input parameters error on opt-out form

Our site is producing fatal "Missing input parameters" errors from the mailing opt-out form. This happens several times every day at random times. I have looked at a few other SE posts with similar ...
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0answers
32 views

Soap Proxy URL configuration help

I am really struggling getting the Soap Proxy URL configuration to work. I keep getting the following feedback from CiviMail: Civimail User Check : it appears that the proxy URL that you gave is ...
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2answers
94 views

FYI - Sending mail via G Suite - Google announce username/password authentication will be turned off

Google have announced they are turning off access to G Suite via username/password authentication. My initial concern was this could potentially impact anyone using G Suite for Outbound Mail. ...
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2answers
18 views

SMTP error 501 when extension Transactional Mail - Bounce and Tracking Handler is enabled

I use CiviCRM (v5.20.0 on PHP 7.3.11 in Joomla) to send scheduled reminders for membership expiration. The mails are sent via SMTP. This works okay when i send a reminder to my own account so i expect ...
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1answer
44 views

How to email a link to a confidential document in Civi

A client runs several night shelters for the homeless & uses Civi. They want to email a 'daily activity' report to staff & volunteers - the content of which is confidential. All staff & ...
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1answer
39 views

Attachment too large for mailing - should there have been a warning?

Recently had a user attach a .docx file that was 14 MB to a mailing. (Probably a single picture in the document was to blame.) As one would expect, the messages bounced rather than being delivered. ...
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2answers
23 views

How to track bounces from Sendgrid in CiviCRM 5.x?

We're set up with CiviCRM and Sendgrid but don't have bounce processing as far as we can tell, and are not sure how to fix that. All information on using the SendGrid api is pretty old and we have no ...
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1answer
23 views

Can all contacts that share an email be unsubscribed at once?

Often we have multiple contacts with a shared email address, as when a parent provides their own email when they register one or more children. We use the option in civimail to only send one email to ...
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2answers
65 views

Bounces not reaching bounce account

CiviCRM 5.19.2 WP 5.3 Testing my bounce settings, and I'm not sure whether I actually have a problem or not. I've set up both 'bounce' and 'activity processing' accounts, and their respective ...
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1answer
13 views

Unsubscribe link in publicly viewed newsletter error

I was thinking (first problem) to use the "view in browser" url to build a link page for viewing past newsletters. If a user clicks on the unsubscribe link, the url "mysite.com/civicrm/mailing/...
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2answers
27 views

Membership tokens missing after upgrade to civi v5

I would like to use the membership.fee token in a mail. However, it isn't displayed in the list of tokens the mailer view offers and it's not working when I use it manually. I saw a suggestion to use ...
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20 views

First steps for membership software

My european organization (~ 500 members) wants to buy a membership software. So far we have used a german site, but due to their advertisements within e-mails sent by us, we are not satisfied. In ...
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0answers
48 views

Mailer uploads images but KCFinder unable to display (WordPress)

I'm considerably confused about what's happening with Mailer & images (initially, I thought the problem was related to Mosaico, but it's now disabled): weirdly, I can upload an image to a ...
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1answer
23 views

Mailing summary doesn't display - says that mailing not complete

Updated to CiviCRM 5.19 - ran one of our biweekly mailings last night and I wanted to check the open count. But Civi says that the mailing isn't completed, even though it shows on the mailing summary ...
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1answer
48 views

Issue with CiviMail reports after upgrade to 5.19.0

I upgraded to 5.19.0 and noticed that every report for completed mailings listed on the Find Mailings screen is now showing this message in the Delivery Summary section: Delivery has not yet begun ...
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1answer
19 views

Can I add sent mailing to a campaign

The NGO I'm working with decided to create campaigns for all the ongoing projects. We weren't using this information previously, so I wasn't tagging the mailings to a project but now retroactively ...
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0answers
30 views

Mailings get sent twice

We have an email newsletter with about 40,000 subscribers. It is organised simply by a group. So everybody, who is member of this group gets the mailing (unless email is not on hold etc etc). For the ...
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0answers
21 views

Mailing job never finishes, but restarts at next cron cycle

After upgrading to 5.17.4 under Joomla, the next large CiviMail job did as follows: It never completed and had to be cancelled It reported zero successful deliveries, though it did report opens At ...
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2answers
58 views

CiviMail does not use the editor set in 'Display Preferences'

I'm on 5.17.4 on drupal8 and civimail is working, html editing and all. But I don't know why. CKeditor loads and it's clearly not the drupal one (minimal), but it also doesn't fully match the editor ...
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1answer
31 views

How can I create mosaico block with 2 button?

I would need a mosaico block with 2 button, is it possible to create? Thanks
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0answers
19 views

Missing email replies

We are using CiviCRM 15.4 on Drupal 7. We are using the Sparkpost extension to send bulk emails through sparkpost. This all works great, we get nice mail tracking and reports. My users also want ...
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0answers
24 views

CiviMail Authentication Issues when run by Cron - SOLVED - Sharing Information

I was working through a strange issue where emails were bouncing with varying issues like syntax, relay etc. But it felt random. What it came down to is that all mailings via cron (cv api job.execute) ...
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1answer
38 views

Can't view “Public View” of “Scheduled and Sent Messages” as a Super User admin in CiviCRM. Incorrect URL being constructed

(Joomla 3.9.8) (Civi 5.14.1) When signed in as a Super User in CiviCRM, I am getting an error when trying to view the "Public View" of "Scheduled and Sent Messages" for Civi Mailings. The error ...
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15 views

Email sending Configuration on multisite

On one of my multi-site (sub-folder) I can't succeed to send even test emails from within CiviCRM even though I use a Drupal Webform and it sends confirmation emails from this particular multisite ...
4
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1answer
36 views

Smarty only generating nulls from API calls

Using the Explorer, I built up the smarty code I need for a template to pull in address information on a contact for use in an email: {crmAPI var='result' entity='Address' action='get' contact_id=203}...
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1answer
25 views

Can all related contacts be notified about upcoming membership renewals?

We have an uncommon relationship between association managers and my client's member organizations. Since there may be multiple contacts in an association management firm and there may be significant ...
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0answers
30 views

Bounce handling with amazon-ses not working

I am trying to get the extension amazon-ses working. I have created an AWS account, signed up for SES mail, and verified my domain. DKIM and SPF are working and verified. I signed up for SNS, created ...
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1answer
35 views

outbound mail smtp password gets corrupted on wordpress

I have a CiviCRM on WordPress site and every now and again - maybe once every few months - without me doing anything obvious, the SMTP password gets corrupted in Settings - Outbound Mail. I'm not ...
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1answer
38 views

Unable to load the recipients group when sending mailing with Civimail

I am running CiviCRM 5.17.4 on Wordpress 5.2.3. The problem I am facing is that I am unable to send mailing to mailing lists (defined as groups) via CiviMail. When I try to enter the group in the ...
2
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1answer
41 views

SMTP Connection stopped working

Running CiviCRM 5.13.4 on WordPress current version. Everything had been working then we were informed that the site had stopped sending email. I have been trying to re-establish an SMTP connection ...

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