Questions tagged [civimail]

Questions specifically about CiviCRM's mass mailings system CiviMail. For question about general mail related issues in CiviCRM use the tag *email*.

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19 views

Send a mail to a group which contains contacts

After creating a group. I have added contacts to this group and when I try to send a mail to a group I am blocked by an error and the mail does not go. I remind you that sending email for each ...
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1answer
43 views

Specific mailing always fails with 42% success rate

I have a mailing group, which isn't a smart group, that always fails at 42%. I then add the successful ones to a group and resend the mailing and exclude that group. This then sends 32%. I repeat the ...
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1answer
52 views

CiviMail report not showing proper data after upgrade

I have recently upgraded CIVICRM to 4.7.27 and my wordpress version is 4.9.1. Before upgrade civimail report was showing proper data for example "Unique Opens", "Total Opens", etc. But now it's ...
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7 views

Forward to Friend broken; customizing the form

I just switched a CiviCRM installation over to Amazon AWS's SES email service, which will ONLY send our from verified domain email addresses. The CiviMail forward-to-a-friend link form assumes the ...
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1answer
76 views

How do I replace the “From” address from my mailings?

I setup a default adress in CiviMail -> From Email Adresses , like this : "Example" <example@example.org> but the problem is that when I send mails, the "From adress" change and become : "...
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38 views

Mass mailing Click-Through tracking doesn't include domain in 5.27.3

We sent a mass mailing under 5.27.0 (Wordpress) and the email Click Through links were invalid as noted earlier. They did however include our domain. We upgraded to 5.27.3 and the links are still ...
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10 views

Bulk mailing to a group has no recipients

I'm trying to send a mass emailing to a group I have set up. When I put the group into the mailing, it shows that there are no recipients even though there should be hundreds. I have found that if I ...
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1answer
116 views

How to fix receipt/confirmation attached PDF alignment in email?

Civicrm email receipt/confirmation attach PDF files alignment issue. We facing alignment issue in attached PDF file, Left side margin high and it is creating empty pages. Which file needs to edit ...
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1answer
308 views

Sparkpost disable engangement tracking

Has anyone successfully switched off Engagement Tracking on SparkPost? I did this at https://app.sparkpost.com/account/smtp But all links are getting converted to http://go.sparkpostmail.com/
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1answer
23 views

Mail account authentication with Oauth2

Exchange Online is retiring basic authentication which means, I think, that CiviMail will no longer be able to process bounced messages in Exchange Online mailboxes. Are there any plans for CiviMail ...
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18 views

Employer ID token not working with Mosaico

I'm composing an email with Mosaico that requires the following tokens: {contact.display_name} {contact.contact_id} {contact.current_employer} {contact.current_employer_id} The first three tokens work ...
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1answer
42 views

Why does the sender not receive a bulk emailing they originate?

To test out CiviMail, I sent a message to the "administrators" mailing group, which has three members, including me. Only two emails were sent out, however. Even though I'm in the group, the ...
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35 views

Links inserted in Civimail are not redirecting and require a log-in

This seems to have started with CiviCRM 5.27.0 on a Joomla installation. When using Civimail to send out an e-mail to our users, the link no longer redirects to the initial destination but goes to ...
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1answer
41 views

“This site can't be reached” error message when trying to

I got the above error message when trying to print mailing labels. I have here a screen cap of the entire message and I'd appreciate it if you could please help me resolve this issue. Thanks
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2answers
55 views

Email setup for outgoing mail

I'm totally new to civicrm, so I'd appreciate the simplest answer possible :) Here's my goal: to send mass emails through civicrm, to certain mailing list groups. Here's the problem: I can't even send ...
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1answer
171 views

Mosaico 2.0, Drupal 7.64 - “Sorry an error occurred and your information was not saved”

Installed Mosaico 2.0-beta4 on Drupal 7.64 and CiviCRM 5.7.2. I followed all installation instructions and installed Shoreditch then Flexmailer then Mosaico. I'm getting an error - when I try and ...
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1answer
51 views

CiviMail doesn't save when using Checksum event links

Running CiviCRM 5.10.4 and Drupal 7.65. Trying to send out a bulk email through CiviMail using a checksum link for an event registration. However when I insert the checksum link, I get an error ...
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19 views

access civimail images from Drupal media browser

If we wish to reuse images in a node on the main Drupal site uploaded for a CiviMail email newsletter, we can not access with the media browser widget for a field from: sites/default/files/civicrm/...
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1answer
28 views

DB Syntax Error: CiviMail

Drupal 7.69, Civi 5.23.0 A colleague just had an issue with CiviMail. She was trying to send a mail to Group "Volunteers" but exclude people in Group "Garden Volunteers". Instead of saying the number ...
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1answer
34 views

CiviMail adding ?civiwp=CiviCRM to all links - causing links to be bad

Using Mosaico 2.3 (2.4 does not work for us) & traditional civimail. CiviCRM 5.27.1 WordPress 5.4.2 All url's in civimail append ?civiwp=CiviCRM - causing errors when linking to wordpress pages. ...
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1answer
15 views

How can I create a mailing report with drupal views?

I would like to give access mailing report to one of my user that was sent to specific GROUP. from drupal permission I am not able to figure out an option to facilitate that. Therefore drupal views ...
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1answer
21 views

Why is the receipient count in CiviMail less than the number in the group? No, I mean, specifically!

I have a group of 18495 contacts but when I send them a civimail, it shows only 9560 recipients. I get that it's going to be less due to opt outs, etc., but how can I find out more specifically why? ...
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15 views

“Missing parameters” error for CiviMail unsubscribes

Using Drupal 7.69 and CiviCRM 5.26.1. Some (not all) of our users are getting the following error page when they try and unsubscribe via URL from our mailings. Sorry, due to an error, we are unable ...
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35 views

Open tracking for long emails isn't triggered in Gmail as the tracking image is at the bottom of the message

With Mosaico templates, it isn't that difficult to reach Gmail's limit of 102kB with an email newsletter, after which your email message is clipped and not displayed in full. This is unfortunate in ...
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2answers
63 views

Civimail is not sending scheduled mailings, could it be Cronjob syntax or Bluehost?

Relevant set-up information: Hosting: Bluehost Shared Hosting CMS: WordPress CiviCRM version: 5.25.0 Here's what works: Sending email from via "Contacts > New Mail" Sending a test mail ...
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9 views

CiviMail: Anonymous subscriptions are allowed to groups with visibility for users and administrators!

Today we realized that anonymous users may subscribe to internal mailinglist groups in following scenario: We send a mass mailing to some internal groups which are not marked as public visible. A ...
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2answers
143 views

FYI - Sending mail via G Suite - Google announce username/password authentication will be turned off

Google have announced they are turning off access to G Suite via username/password authentication. My initial concern was this could potentially impact anyone using G Suite for Outbound Mail. ...
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32 views

Setting up Cron and CiviMail

CiviCRM is telling me I need to set up Cron jobs and CiviMail, but I've looked at the documentation and it's all Greek to me. How can I get help with setting these up? I'm using Wordpress with ...
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1answer
24 views

Permissions help with using action.forward token in an email

I want to add a forward to a friend at the bottom of an email. When recipient clicks they see the "enter up to 5 email address" page however if they are a non-authenticated user they get a Undefined ...
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1answer
17 views

Cannot create new mailing

Our wordpress CiviCRM civimail has stopped letting us create new emails. When I click on Create New, the url changes to: .../wp-admin/admin.php?page=CiviCRM&q=civicrm%2Fa%2F#/mailing/new and the ...
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3answers
186 views

How can I send “Birthday wish” email to contact?

I have tried to create a smart group for the contact who's birthday is today and send an email via civirules, but search builder doesn't have option to set the date as "Today". Is there any ...
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1answer
18 views

problems with kcfinder image browser in Chrome

There did not use to be a problem with the media browser in CiviMail when using Chrome, but it's broken now. https://BASEURL/sites/all/modules/civicrm/packages/kcfinder/js/index.php 3.12 WORKS in ...
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23 views

CiviMail stuck on 'estimating' number of recipients

Drupal 7.69, CiviCRM 5.26.1 Hi everyone, I had a similar issue (but seem to have identified something different) a few months ago. Trying to send a mailing to a group, 'Donors'. This group is not ...
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1answer
30 views

Can all related contacts be notified about upcoming membership renewals?

We have an uncommon relationship between association managers and my client's member organizations. Since there may be multiple contacts in an association management firm and there may be significant ...
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1answer
28 views

“Missing parameters” error in unsubscribe confirmation, and on some admin pages

Running CiviCRM 5.3.2 on the latest Wordpress. I recently migrated the site from an older version of Civi on another server. Unsubscribe links from mailings load the confirmation page correctly, with ...
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1answer
25 views

SMTP Socket Error or failed to set sender error…Recipient address rejected: Domain not found; CiviMail keeps trying

When a CiviMail job is running, if one of the recipients has a bad email address, the CiviMail processor throws a set of errors into the Drupal watchdog log, with this message: SMTP Socket Error or ...
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1answer
411 views

CiviMail > New Mailing > No recipients Error

We've recently installed CiviCRM 4.6.6 and we're on WordPress 4.3. I'm experiencing the same issues as shown in this thread: CiviMail Mailing - Unable to select group, getting error of No recipients ...
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9 views

there is an error in your request - civimail opt-out from browser

I have started receiving opt-out error messages from users who try opting out of bulk mailing. This only happens if user views email following the {mailing.viewUrl} token. The opt-out link works if it ...
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1answer
27 views

My cronjob fails to run my Civimail queue. What am I missing here?

This invocation now returns a result code of 0. And still I see no evidence that it ran my civimail, in the browser UI, at /civicrm/mailing/browse/unscheduled, nor in the logs at /civicrm/admin/joblog,...
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1answer
22 views

CiviMail cron job unable to find: civicrm.config.php, built with: roundearth/drupal-civicrm-project

My next issue is this: attempts to push out a civilmailing result, as reported by /civicrm/admin/joblog, with this error: 'API permission check failed for Group/get call', . . . 'insufficient ...
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28 views

Administrator access denied to CiviMail

I've mostly successfully migrated CiviCRM and Drupal to a new host and updated the software. I'm now running CiviCRM 5.24.5 under Drupal 7.70. I am logged in as an administrator, and I can access ...
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0answers
21 views

CiviMail Scheduled Job Running But Not Sending mails

I am running CiviCRM 5.25.0, PHP 7.2 When a mailing job is scheduled, it shows running as per "Scheduled Job" but no email is sent, until I run "Process Scheduled Mailing" manually. Cron on cpanel ...
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2answers
23 views

Problems with testing mailing

I am trying to test a mail out before sending. When I send test to my personal email address, it says sent but doesn't arrive. When I send test to a company email address it says sent but doesn't ...
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0answers
13 views

CiviCRM auto populated Webform shown for anonymous users(Drupal 7)

I want to show the webform which is previously submitted for edit purpose for only the same user which filled this webform using his email ID. I created webform with existing contact option ticked ...
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1answer
14 views

How can I prevent CiviMail Bounce Processing from moving mail to “ignored” folder?

Since we have activated CiviMail Bounce Processing, our team members don't see regular incoming mail (which has nothing to do with CiviCRM) in the inbox of our main org account anymore. The problem is ...
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57 views

View full syntax bounces

After finding my bounce messages were seemingly disappearing into the ether when sending mail with mail(), I'm trying to configure CiviCRM to send using G Suite's SMTP relay. I've configured the SMTP ...
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30 views

Bounce messages disappearing on G Suite

I've noticed that all of our mailings seem to have a 100% delivery rate. This seems incredibly unlikely, so I set up some test contacts with non-existent addresses at a domain I control. I tested e-...
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2answers
56 views

Sending invoices to members in bulk

Is there any solution that can bulk email invoices to the members? For example a combination of the two features below: Email invoice: https://docs.civicrm.org/user/en/latest/contributions/invoicing/ ...
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2answers
52 views

How do you report group history? (audience growth/change)

We transitioned from MailChimp to Mosaico - overall is been okay - but there is a report we were asked to generate that I can't seem to figure out. The report would display group size over time (...
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0answers
15 views

Can a user get permission to send a mailing to contacts they can't access?

An organization would like to give permission to a volunteer to create and send a newsletter, but don't want to give the volunteer access to view the contacts they send to. Is this possible? I see ...

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