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Questions tagged [civimail]

Questions specifically about CiviCRM's mass mailings system CiviMail. For question about general mail related issues in CiviCRM use the tag *email*.

3
votes
1answer
19 views

Is A/B testing possible using Mosaico?

When I go through the Create new A/B test workflow, it presents me with a traditional mailing interface, even though I have Mosaico installed. I'm pretty sure that means A/B testing is not possible ...
1
vote
2answers
84 views

CiviCRM for Outlook - Invalid Credentials

I set everything up for the civicrm for outlook extension according to these instructions http://www.vedaconsulting.co.uk/outlookforcivicrm-release. I am using the api extension to generate the api ...
3
votes
1answer
14 views

Invoices are sent from the host domain instead of the proper From Address

A constituent pointed out that she received an emailed invoice from "[4-digit-number]@[host-domain]" rather than from our normal organization email address. (We use CiviHosting's shared server.) I ...
3
votes
1answer
16 views

Is it possible to show CiviMails within our Drupal CMS system?

When CiviMail gives a permanent link to a public mailing it simply creates a raw html page for the email. Eg, on a link like this: civicrm/mailing/view?id=1528, we see the mailing exactly as it was ...
2
votes
0answers
13 views

Membership Fee token displays in Email with 9 decimal points

Scheduled Reminder for renewing sponsorships uses membership fee token. However when sponsors receives the resultant email reminder the fee is displayed as XX.XXXXXXXXX.
1
vote
1answer
22 views

CiviMail Change the Track Opens Tracking URL to a pretty URL

I'm using the Track Opens option in CiviMail. In CiviCRM for Wordpress the regular mail tracking url looks something like this: https://mywebsite.co.uk/wp-content/plugins/civicrm/civicrm/extern/url....
0
votes
1answer
14 views

CiviCRM_API3_Exception: “DB Error: no such table”

Hello I am getting the below error when going to certain pages in my civicrm install notably after transfering from one server to a new server....the source server does not have this error..... ...
2
votes
1answer
49 views

How do HTTPS settings interfere with CiviMail?

I have CiviCRM sites (5.12 and 5.13 on Drupal 7 with Aegir 3) where the behaviour of CiviMail initialisation (and the admin status page) depends on particular HTTPS setup: finishes or loops infinitely....
1
vote
1answer
18 views

Mailing sent with wrong link

I've just realised I've sent an email out with a broken link. Unfortunately it's munged in a way that means that I can't easily catch it with a drupal redirect. I could probably figure out an nginx ...
0
votes
1answer
17 views

Email greeting token not working with mosaico

Building a mailing with mosaico Contact email greeting not showing in final mail (shows in html preview) mail sent as test and as mailing. No greeting in either. d 7.66 c 5.10.3 other contact ...
4
votes
3answers
287 views

Can't create new mailing. Gets stuck on “Initializing…”

I am using civiCRM on Wordpress. I have configured my SMTP settings correctly as far as I'm aware. The test email sent fine. But when I got to 'Mailings' > 'New Mailing' it says 'initializing...' and ...
3
votes
1answer
193 views

Unable to Connect to MailStore for Bounce Processing

Tested on Wordpress 4.7.3 and Joomla CiviCRM 4.7.16 We've set up a domain for all Civi-related mail processing for our CiviCRM clients for whom we provide site management. For one account we are ...
1
vote
1answer
346 views

How to resolve SMTP connection failing problem with code 535?

After upgrading CiviCRM from 4.6 to 4.7.14 I was not able to send (test) emails via SMTP. I got the following error: authentication failure [SMTP: STARTTLS failed (code: 220, response: 2.0.0 Ready ...
1
vote
1answer
32 views

Can multiple mailings have deduplicated email addresses, so each address will not receive multiple emails?

We'd like to send a mailing in a few slightly different versions to different groups. What we'd like to avoid is having two contacts, who share the same email address and are in different groups, ...
0
votes
0answers
20 views

If I exclude an address from a bulk email is it rational to assume that the mailing won't go to that address?

It seems rational to me to assume that if a mailing is set up where a group (or past mailing) is excluded, then any records that share the same email address as an excluded record, should also be ...
3
votes
1answer
115 views

How can I chase up mailing list subscribers who don't confirm their opt-in?

When someone adds themselves to a group that is configured as a mailing list they get sent an email with a confirmation link. The email includes the token: {subscribe.url} We now have something like ...
1
vote
1answer
70 views

Wordpress subscribe.url not using base page

I'm setting up a mailing list in CiviCRM 4.7.14 and the latest Wordpress. In Administer->System Settings->CMS Database Integration, I have the base page set to /civicrm. Yet when a mailing list ...
0
votes
1answer
46 views

CiviMail shows empty recipient list

CiviCRM 4.7.24 on Drupal Since updating to 4.7.24, no groups appear in the recipient list
1
vote
1answer
44 views

CiviMail report not showing proper data after upgrade

I have recently upgraded CIVICRM to 4.7.27 and my wordpress version is 4.9.1. Before upgrade civimail report was showing proper data for example "Unique Opens", "Total Opens", etc. But now it's ...
3
votes
2answers
47 views

Get civiMail report by API

I'm trying to get Report data about a Sent email through the API. I can see the report at: www.example.com/civicrm/mailing/report?mid=388&reset=1 And I can get data corresponding to the email ...
2
votes
1answer
19 views

Change the root directory D8 [docroot > web]

I encounter lot of issues with CiviCRM on a Drupal 8 production site : When sending a mailing there is : - No tracking of opened mail - No indication of click through There is another issue with the ...
3
votes
0answers
36 views

People tagged with “privacy: no bulk email” seem to be receiving bulk email

It seems pretty clear that contacts tagged with "NO BULK EMAILS (USER OPT OUT)" are still receiving bulk email. I see many contacts who continue to be listed as receiving bulk emails in the mailing ...
4
votes
2answers
151 views

Upgraded to PHP 7.2; no errors but Sparkpost doesn't receive and send CiviMail

I upgraded to PHP 7.2 and received the system warning​ stating "your SMTP password will not be stored encrypted, and if you have recently upgraded from a PHP that stored it with encryption, it will ...
0
votes
1answer
15 views

sparkpost email config

Trying to set up Sparkpost for Civicrm 5.12.0 / WP 5.1.1 / php 7.2 I was trying the cividesk extension but I'm on the EU server and can't figure out the fiddling needed to access that just yet. So I'...
3
votes
3answers
73 views

Import Contacts with Email field issue

If I import contacts via a CSV file and indicate a home email, the email address does get imported without any issue. However, in order to send an email to the contact (in my case sending to an ...
1
vote
1answer
56 views

How do I replace the “From” address from my mailings?

I setup a default adress in CiviMail -> From Email Adresses , like this : "Example" <example@example.org> but the problem is that when I send mails, the "From adress" change and become : "...
2
votes
1answer
94 views

How to fix receipt/confirmation attached PDF alignment in email?

Civicrm email receipt/confirmation attach PDF files alignment issue. We facing alignment issue in attached PDF file, Left side margin high and it is creating empty pages. Which file needs to edit ...
3
votes
1answer
275 views

Sparkpost disable engangement tracking

Has anyone successfully switched off Engagement Tracking on SparkPost? I did this at https://app.sparkpost.com/account/smtp But all links are getting converted to http://go.sparkpostmail.com/
1
vote
0answers
28 views

CiviMail doesn't save when using Checksum event links

Running CiviCRM 5.10.4 and Drupal 7.65. Trying to send out a bulk email through CiviMail using a checksum link for an event registration. However when I insert the checksum link, I get an error ...
2
votes
1answer
32 views

Deprecated function in CiviEvent error logging (Drupal 7)

Running Civi 5.10.4 and Drupal 7.65. One of our staff reported that they received an error message when they tried to send out a mailing to attendees at one of our events, through CiviEvent > Email ...
2
votes
1answer
204 views

Integration with G Suite

I wonder what is the best configuration for CiviCRM if it is supposed to serve an organisation which uses G Suite? Can I use any hosting company that handles Drupal?
0
votes
1answer
25 views

Civimail gives a blank page

Upgrading to Civi 5.11.0 in a Joomla 3.9.4 site (with templates & cache flushed) has left Civimail (via New Mail or Reuse) producing only blank pages (with menus and Civi's footer). There is no ...
1
vote
2answers
24 views

Programmatically Re-Use CiviMail Emails

I am trying to write an extension that monthly will send a series of CiviMai emails. Basically, it would be the same if a user went to the Sent mailings and clicked Re-Use and sent the email again ...
2
votes
1answer
28 views

“This site can't be reached” error message when trying to

I got the above error message when trying to print mailing labels. I have here a screen cap of the entire message and I'd appreciate it if you could please help me resolve this issue. Thanks
1
vote
2answers
115 views

CiviMail error: “Sorry an error occurred and your information was not saved”

CiviCRM 5.6.1, WordPress 4.9.8, PHP 7.1.22, MySQL 5.7.23, WordFence 7.1.16 I just started getting this error when trying to create a mailing. It happens with Mosaico and traditional mailings. I ...
1
vote
1answer
70 views

Mosaico 2.0, Drupal 7.64 - “Sorry an error occurred and your information was not saved”

Installed Mosaico 2.0-beta4 on Drupal 7.64 and CiviCRM 5.7.2. I followed all installation instructions and installed Shoreditch then Flexmailer then Mosaico. I'm getting an error - when I try and ...
2
votes
0answers
31 views

How do I force CiviMail to process all mail as an email activity?

I've setup CiviMail to process inbound mail as activities and assigns those emails to contacts. My problem is CiviMail does not process ALL emails. The component set up an "ignored" and "processed" ...
2
votes
0answers
15 views

Is there a way to limit the child groups displayed on an opt out message?

If you have a mailing group with child sub groups, when you offer an "opt out from this list" option, all child groups are displayed - including ones that the recipient isn't a member of eg a parent ...
1
vote
0answers
36 views

CiviMail/KCFinder becoming nearly unusable

Following up on two earlier posts regarding the similar issues on Drupal - intolerable performance and changing the KCFinder folder. In our case we are running WordPress 5.1.1, CiviCRM 5.10.3, so it ...
1
vote
1answer
22 views

Checksum profile links not opening on mobile

Using CiviCRM 5.10.4 with Drupal 7.64. Trying to use a checksum link in an email being sent out to a group, for them to submit a profile which has been pre-filled in with their details. My link is ...
1
vote
0answers
27 views

Deadlock when executing job to clear group cache

We have had issues where we can't send a mailing. Trying to send a test mailing gets stuck on "saving". I attempted to run the job to flush the smart group cache and the job log reports that it ...
1
vote
0answers
18 views

CiviMail Sent/Scheduled Mailings does not list mailings for some users

I'm in a context using some CiviCRM ACLs to restrict access for regional staff to regional contacts. Some core staff have access across the regions. However, the regional staff cannot view the list ...
1
vote
0answers
18 views

Can't access member sync page

My wordpress site is hosted by godaddy and I want to use CiviCRM but when I click here: CiviCRM WordPress Member Sync the settings link it says this: "Sorry you are not allowed to access this page"....
1
vote
0answers
42 views

CiviMail - Syntax error, 40% emails bounced

Have read other questions on this but haven't read any solutions. Using Drupal 7.64 with CiviCRM 5.10.4. Sent out a bulk email (newsletter) using CiviCRM last Friday to a group of 2100 members. ...
7
votes
2answers
95 views

Track URL containing tokens in CiviMail

Is it possible for CiviMail to track embedded URLs? For eg, I've a URL which contains contact id and checksum tokens in it. I need to check how many users have clicked the URL from the email. URL to ...
2
votes
0answers
25 views

Email segmentation with thousands of groups

I am curious if there are any usability concerns with having thousands of regular mailing groups (not smart groups) to segment by county (3,142) in the US? Is there any guidelines or instances of Civi ...
4
votes
1answer
576 views

“You are already subscribed to our newsletter” message

When someone who is already subscribed to our newsletter (i.e. they are a member of the relevant group) tries to subscribe to the newsletter again (for whatever reason, maybe the newsletters go to ...
1
vote
0answers
25 views

CiviCRM Email seems not working

I am using CiviCRM 5.9.1 on Drupal 7.56, and on a pantheon server, we use mail() for our outgoing mail. And it is giving an error after sending a test email. Please refer the screenshot I have ...
0
votes
6answers
146 views

Syntax error from CiviMail

I have set up outbound mail and individual mails go fine. But I can't get the CiviMail working to a group. All the members bounce with a Syntax error. I am running CiviCRM 4.7.22 on WordPress 4.8.2. I'...
1
vote
2answers
33 views

How do I add the With Contact information to the email that gets sent to activity assignees?

In any activity that I create, I want to include the With Contact's Phone and Email address in the email that goes to the assignee. I can't do this right now and I need to enter the information ...