Questions tagged [civimail]

Questions specifically about CiviCRM's mass mailings system CiviMail. For question about general mail related issues in CiviCRM use the tag *email*.

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1answer
33 views

Permissions help with using action.forward token in an email

I want to add a forward to a friend at the bottom of an email. When recipient clicks they see the "enter up to 5 email address" page however if they are a non-authenticated user they get a Undefined ...
2
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1answer
34 views

What is “Error: Could not find valid value for u”

Since I upgraded from 5.24.4 to CiviCRM 5.28.2, roughly since end of August 2020, I have been finding a lot of errors in the log when Anonymous users attempt to access mysite.com/civicrm/mailing/url. ...
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1answer
19 views

Menue “create new mailing” leading to “old server” after creating test-server via backup of VM?

) after setting up a staging-server-VM via snapshot of our "production server", i've got two very strange/mysterious effect: when choosing the menue-item "create new mailing" the ...
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1answer
49 views

Memory Error (500) For SMTP Settings After Upgrading to 5.35.1

After upgrading to 5.35.1 I am getting a memory limit reached error when loading the SMTP settings page. I am not sure if this is related but I am getting a growl error for "Failed to find key by ...
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0answers
17 views

opt-out triggers “There was an error in your request”

People who click on an opt-out URL in our civimail get an error screen like "Sorry, due to an error, we are unable to fulfill your request at the moment." The ReportError extension captures ...
3
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1answer
443 views

CiviMail > New Mailing > No recipients Error

We've recently installed CiviCRM 4.6.6 and we're on WordPress 4.3. I'm experiencing the same issues as shown in this thread: CiviMail Mailing - Unable to select group, getting error of No recipients ...
2
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1answer
30 views

Some problems to add email account in CiviMail CiviCRM

I am trying to configure the email address to send messages. I am trying to use a Google Workspace user with custom domain. Some values that I have are the following: Server: smtp.gmail.com Username: ...
2
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3answers
88 views

What browser does Mosaico work in?

Currently on: CiviCRM - 5.3.1 Mosaico - 2.0-beta3.1512698300 CiviCRM Bootstrap theme - 0.1-alpha14 Flexmailer - 0.2-alpha5 In Firefox 'Quantum' - when hitting Continue on a mailing created this ...
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1answer
17 views

Bounce processing using oath-client with GSuite: Required parameter not passed: “refresh_token”

Using CiviCRM 5.37.2. I'm trying to use the oath-client extension to do OAuth authentication of a Google Workspace (GSuite) account for bounce processing. The credentials are created on the Google ...
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0answers
7 views

Unable to Disable VERP in CIVIMAIL

As I know it, to disable VERP, navigate to Administer > CiviMail > Component Settings and disable 'Track replies using VERP in Reply-To header'. However, even after this is disabled, Civimail ...
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1answer
9 views

How can I customize the user-access to Mailing lists?

Its not clear to me how I as an admin can control the access for different groups to their mailing lists. For example, the leader of group A should be restricted to mail to group A. Is it possible to ...
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1answer
12 views

Checksum and Shifting Expiration Windows

Where/when does CiviCRM calculate the expiration date of a checksum? Is the expiration date encoded in the checksum upon generation, or is the date of checksum creation encoded and then the creation ...
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1answer
38 views

Emails get stuck on send. How do I debug it?

I can send emails individually, but bulk emails never seem to work right. I've had no luck troubleshooting it, so I created a test group and added my own contact user to it and verified that it has my ...
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0answers
19 views

Missing parameters error in Unsubscribe link for certain emails

CRM_Core_Exception: Missing Parameters in /var/www/html/public_html/crm/sites/all/modules/civicrm/CRM/Core/Form.php on line 608 Exception trace # Function Location 0 ...
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1answer
44 views

CiviMail report showing bulk emails have sent when they haven't

On two Civi 5.35.1 & Joomla sites, I've got the same issue of bulk emails not being sent, but the CiviMail report stating every email has been sent (0 bounces or replies). The 0 bounces bit of the ...
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0answers
48 views

Contacts->New Email fails when sending to more than one contact after upgrade to 5.35.1 (Wordpress)

Salut. We recently upgraded to Civicrm 5.35.1 (Wordpress). When we try to send Emails to more than one recipient in Contacts->New Email, the operation fails (see screenshot attached). One recipient ...
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0answers
20 views

Bulk emails created with the APi delivered to 0 recipients

I'm using the API to send a bulk email each week to all our members. This is the code: $currentTime = new DateTime(); $approval_date = $currentTime->format('Y-m-d H:i:s'); $currentTime->add(new ...
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2answers
19 views

Export list of all successful civimails?

I feel I should know this and the answer is going to be obvious. Is there a way to export a list of successful civimails? I need the mailing name and date, and it would help to have the mailing list ...
0
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1answer
24 views

How to send Participant-Specific information via CiviMail

We are running a hybrid event where some participants are virtual via Zoom and some participants attend in person. We need to send out reminders and the zoom link to virtual attendees, and also want ...
0
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1answer
16 views

Import bulk email addresses

I have 700 email addresses in an Excel doc. How can I import them en masse to a single smart folder for a one-off mailing?
1
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1answer
20 views

When unchecking VERP option I am getting an error “Boolean value required for track_civimail_replies”

When I go to Administer > CiviMail > CiviMail Component Settings. There is an option "Track replies using VERP in Reply-To header" When I uncheck this box and hit Save I am getting an ...
2
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1answer
52 views

Mail account authentication with Oauth2

Exchange Online is retiring basic authentication which means, I think, that CiviMail will no longer be able to process bounced messages in Exchange Online mailboxes. Are there any plans for CiviMail ...
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1answer
15 views

how do I make the FROM box on a bulk email show the same list as a single email?

I toggled the yes/no box "Allow mail from logged in contact" to yes, but it doesn't affect the "new mailing" screen which is really the most important one for me. Can I change this somehow? Is there ...
3
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1answer
301 views

Unable to Connect to MailStore for Bounce Processing

Tested on Wordpress 4.7.3 and Joomla CiviCRM 4.7.16 We've set up a domain for all Civi-related mail processing for our CiviCRM clients for whom we provide site management. For one account we are ...
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1answer
858 views

How to resolve SMTP connection failing problem with code 535?

After upgrading CiviCRM from 4.6 to 4.7.14 I was not able to send (test) emails via SMTP. I got the following error: authentication failure [SMTP: STARTTLS failed (code: 220, response: 2.0.0 Ready ...
1
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1answer
29 views

Resend email to non-openers

We would like to be able to resend a mailing (or send an edited version of the original mailing) to recipients who did not open the original mailing. While there are workarounds — such as creating a ...
1
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1answer
17 views

Mailing is saved but does not reach recipients

I'm really out of my depth now. Here is the situation: CiviCRM version 5.36.0 Wordpress Plugin Hosted on Linux Server Administer->System Settings->Outbound Mail: enteredSMTP-Server, Testmail is ...
3
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1answer
190 views

How can I chase up mailing list subscribers who don't confirm their opt-in?

When someone adds themselves to a group that is configured as a mailing list they get sent an email with a confirmation link. The email includes the token: {subscribe.url} We now have something like ...
1
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2answers
96 views

Email setup for outgoing mail

I'm totally new to civicrm, so I'd appreciate the simplest answer possible :) Here's my goal: to send mass emails through civicrm, to certain mailing list groups. Here's the problem: I can't even send ...
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2answers
35 views

civicrm email scheduling

I scheduled an email to send at 9.40am and it actually sent at 9.49am which I assume is to do with how often the send mail cron job runs. Is there a way of actually getting an email to send at the ...
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0answers
31 views

Civimail - loss of opt-out, unsubcribe & forwarding

I have a Drupal 7.79 and a Joomla 3.9.25 site on the same server, both running Civi 5.35.1 and both with loss of unsubscribe, opt-out and forwarding capability. Flexmailer is enabled on both sites. In ...
1
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1answer
55 views

CiviMail report not showing proper data after upgrade

I have recently upgraded CIVICRM to 4.7.27 and my wordpress version is 4.9.1. Before upgrade civimail report was showing proper data for example "Unique Opens", "Total Opens", etc. But now it's ...
1
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1answer
86 views

How do I replace the “From” address from my mailings?

I setup a default adress in CiviMail -> From Email Adresses , like this : "Example" <example@example.org> but the problem is that when I send mails, the "From adress" change and become : "...
2
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0answers
27 views

CiviMail: Using DMARC for multiple from domains

Assumptions CiviCRM is running on crm.example.org Bounce processing is configured to use bounce.example.org Mails are send from example.org, mail.example.org and example.com Issue If we were to ...
2
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1answer
118 views

How to fix receipt/confirmation attached PDF alignment in email?

Civicrm email receipt/confirmation attach PDF files alignment issue. We facing alignment issue in attached PDF file, Left side margin high and it is creating empty pages. Which file needs to edit ...
3
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1answer
317 views

Sparkpost disable engangement tracking

Has anyone successfully switched off Engagement Tracking on SparkPost? I did this at https://app.sparkpost.com/account/smtp But all links are getting converted to http://go.sparkpostmail.com/
1
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1answer
13 views

“Created by” field of CiviMail pulls the name of the latest subscriber

I am a new user of CiviCRM. My organisation uses CiviCRM 4.6.36. and I have a small problem: for some reason, CiviMail shows the name of the latest subscriber in the "created by" field when ...
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0answers
15 views

Line wrapping - breaking lines longer than 998 characters - in CiviCRM (CiviMail, Flexmailer, Mosaico)

We've have experienced in some cases on emails sent from CiviCRM the DKIM signatures were getting invalid. We use a self-managed email server for this, and usually DKIM is fine. After some research I ...
0
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1answer
13 views

How to add a new “From” email address in civi mailing - cannot find function following the update

I used to be able to add new "from" email addresses for civi mailing, but I cannot find the location anymore.
2
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2answers
50 views

Can't send individual emails from contact record

When trying to send an email from an individuals Contact Record I am getting a pop-up with the following error listed. I can send bulk emails to a test group and when I test the outbound email ...
2
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3answers
65 views

Insert file into greeting field with Smarty

When the content of the Email Greeting or the Postal Greeting field is getting too long, CiviCRM is no longer able to edit it through the GUI, what happened since I have activated Smarty and inserted ...
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0answers
9 views

How do I provide a custom redirect after cancel clicked on Unsubscribe page?

Is there a way I can direct where the user goes when they click Cancel on the Unsubscribe button on the Unsubscribe Confirmation page?
0
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1answer
23 views

access civimail images from Drupal media browser

If we wish to reuse images in a node on the main Drupal site uploaded for a CiviMail email newsletter, we can not access with the media browser widget for a field from: sites/default/files/civicrm/...
0
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1answer
12 views

What are all the possible variable fields available in greetings (Email and Postal)?

When defining new email and postal greeting formats in Administer > Communications > Email Greeting Formats, I see several available variables like {contact.first_name}, {contact.last_name}, and ...
0
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1answer
34 views

DB Syntax Error: CiviMail

Drupal 7.69, Civi 5.23.0 A colleague just had an issue with CiviMail. She was trying to send a mail to Group "Volunteers" but exclude people in Group "Garden Volunteers". Instead of saying the number ...
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2answers
25 views

When Sending a Mailing the Reply-to email is different than the From Address

I sent out a mass mailing via CiviMail and the reply-to email is default+r{seemingingly_random_string}@gmail.com I am using Sparkpost to send these mailings. CiviCRM 5.29.1 Any idea why the reply-to ...
0
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1answer
21 views

Is there a way to see CiviMail logs through the interface (v. 4.6.36.)

I am trying to troubleshoot some failed deliveries of emails in CiviMail. I would like to see the error logs. According to the documentation, they are stored in the local file system (well, obviously),...
1
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1answer
11 views

How to query “delivery status = unknown” on CiviMail report

I am trying to see all the emails, where the delivery status was "unknown". I have been trying to change the URL parameter "delivery_status_value" to "unknown", but that ...
0
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1answer
34 views

Thank-you letters sends email immediately

we are emailing the receipts of last year's contributions. From "find contributions" we select "Thank-you letters - print or email" and then "Send emails where possible. ...
1
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1answer
15 views

Target emails based on contacts near a postal code

I am moving over to CiviCRM from The Action Network and am wondering if email blasts can be targeted by inputting a location (postal code or city) and choosing a set number of kilometers surrounding ...

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