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Questions tagged [civimail]

Questions specifically about CiviCRM's mass mailings system CiviMail. For question about general mail related issues in CiviCRM use the tag *email*.

1
vote
2answers
20 views

How do I add the With Contact information to the email that gets sent to activity assignees?

In any activity that I create, I want to include the With Contact's Phone and Email address in the email that goes to the assignee. I can't do this right now and I need to enter the information ...
2
votes
1answer
18 views

View mailing in browser- access denied

CiviCRM 5.3 (at the moment), Drupal 7.63 Mosaico Ext- 2.0-beta4.1528762072 View Mailing as browser link from emails working fine for logged in users, not for anon Given view public mailing content ...
4
votes
0answers
25 views

Resend a mailing to recipients who did not open

Our communications staff wants to be able to resend a mailing (or send a new mailing) to recipients who did not open a previous mailing. Of course, this is possible by creating a group from the "...
2
votes
0answers
53 views

CiviMail Bounce Type - Syntax error - not specific

I know this has been touch on before, but we sent out around 4,500 emails using CiviMail via Sparkpost. 21% were bounced!! and most of them have the bounce type of "Syntax". Here is some examples ...
3
votes
1answer
95 views

Upgraded to PHP 7.2; no errors but Sparkpost doesn't receive and send CiviMail

I upgraded to PHP 7.2 and received the system warning​ stating "your SMTP password will not be stored encrypted, and if you have recently upgraded from a PHP that stored it with encryption, it will ...
1
vote
0answers
14 views

Mosaico 2.0, Drupal 7.64 - “Sorry an error occurred and your information was not saved”

Installed Mosaico 2.0-beta4 on Drupal 7.64 and CiviCRM 5.7.2. I followed all installation instructions and installed Shoreditch then Flexmailer then Mosaico. I'm getting an error - when I try and ...
2
votes
1answer
33 views

Best way to cleanup CiviMail database tables?

On CiviCRM installations that use CiviMail extensively, the mailing tables can become pretty big. For example, I'm looking at a database with a civicrm_mailing_recipients table that has 4 million ...
1
vote
0answers
12 views

Unable to submit Mosaico mailings

We have recently started using mosaico and despite test mailings being sent and received successfully we cant get any 'live'messages to send, to individuals or groups. When you hit submit it just ...
1
vote
0answers
9 views

Is A/B testing possible using Mosaico?

When I go through the Create new A/B test workflow, it presents me with a traditional mailing interface, even though I have Mosaico installed. I'm pretty sure that means A/B testing is not possible ...
3
votes
1answer
327 views

CiviMail > New Mailing > No recipients Error

We've recently installed CiviCRM 4.6.6 and we're on WordPress 4.3. I'm experiencing the same issues as shown in this thread: CiviMail Mailing - Unable to select group, getting error of No recipients ...
2
votes
2answers
46 views

After update, emails have to be written out in full html!

We updated CiviCRM and the next time I tried to email a contact, I found all the buttons to insert bold, hyperlinks etc. had disappeared and the only option seemed to type it all in manually, even ...
3
votes
0answers
16 views

After creating a mailing using Mosaico, can one save that as a new Mosaico template?

Quick answer seems to be no. Create a new mailing, pick one of the Mosaico templates. Add blocks, change text, etc., save it. Now after all that work I thought I'd like to save this as a new ...
0
votes
1answer
19 views

civiMail doesn't work

I'm getting this error message trying to send a bulk mail from civimail: Finished execution of Send Scheduled Mailings with result: Failure, Error message: API permission check failed for Group/get ...
3
votes
1answer
26 views

SMTP errors with “Thank You Letters - print or email” — does this use CiviMail settings?

I'm on CiviCRM 5.9 on WordPress. We just did our first batch of year-end contribution summary letters, and ran into an issue when choosing the "Send emails where possible. Generate printable PDFs for ...
1
vote
2answers
38 views

images in emails not displayed in Gmail clients (browser or mobile)

For months/years we have been battling Google support on fixing an issue we're seeing so I'm wondering if others have come across the same thing. Images in emails sent by CiviCRM (CiviMail or just ...
1
vote
1answer
143 views

CiviMail - KCFinder upload issues - “You must be logged in with proper permissions”, Chrome only

We are having some issues being unable to upload images to CiviMail. This only seems to happen on Chrome (52 on OSX, but perhaps not exclusively), while the same user has no issues in Safari. Seems to ...
1
vote
1answer
16 views

CiviCRM Email seems not to use Outbound Email settings

I've saved outbound email settings with: Using sendmail Path: /usr/sbin/sendmail Arguments: -t -i When I press "Save and send testing email", I can receive testing email correctly from sendmail. ...
5
votes
2answers
101 views

Can you use Mosaico to create message templates

Is this a thing that is possible? In other words to create a template in Mosaico (that is, the Mosaico CiviCRM extension) and to store it for use in User driven message templates such as emails?
2
votes
2answers
39 views

Uninstall mosaico

I have tried installing mosaico (after installing shoreditch and flexmailer). However it did't work so after searching stackexchange I thought I would install it from github which seems to be a later ...
7
votes
2answers
127 views

CiviMail: What is the expected behaviour when unsubscribing from a mailing sent to a parent group?

I'm sure I remember reading somewhere ages ago that when unsubscribing from a mailing sent to a parent group, the contact would be removed from all of the child groups that they belong to that are ...
2
votes
2answers
42 views

Upgrade to 5.9.0 - 'From' address for e-mail confirmations has changed [duplicate]

Following our upgrade to CiviCRM 5.9.0, the 'from' address for event registration confirmations has changed to "7306@civi.acenterprises.org.uk" It should be ""Ian Foster" " - and this is what still ...
3
votes
0answers
48 views

Permission errors on Cividesk Sparkpost extension

I’m looking for some assistance to debug an issue with the Cividesk Sparkpost extension. At first I thought that the extension was not compatible with Civi 5.8.x, but others report that is not the ...
1
vote
0answers
23 views

Postcode limitations

We never had a problem with the postal code, nothing has changed, but this time CiviMAIL generates an error, caused by a limit on the postal code (between 2000 and 3000). Where is this limitation/...
1
vote
1answer
24 views

SMTP Verification failed

SMTP settings are checked (with user@domain as login) and Track replies using VERP in Reply-To header is disabled (it worked before). How come a generated email adress name is used as login, thus ...
3
votes
3answers
116 views

Blank Mosaico templates

Just newly installed Mosaico - I did the three extensions in the right order and the correct versions (afaik), but when I try to create a mailing, the templates are not there, just the text/title. ...
1
vote
2answers
163 views

Unable to create a new mailing

I am editing this question to provide more information. I am running CiviCRM 4.7.8 with WordPress 4.5.3. We are using php 5.6.23. When selecting "New Mailing" from the "Mailings" menu, the screen is ...
3
votes
1answer
168 views

Unable to Connect to MailStore for Bounce Processing

Tested on Wordpress 4.7.3 and Joomla CiviCRM 4.7.16 We've set up a domain for all Civi-related mail processing for our CiviCRM clients for whom we provide site management. For one account we are ...
1
vote
1answer
322 views

How to resolve SMTP connection failing problem with code 535?

After upgrading CiviCRM from 4.6 to 4.7.14 I was not able to send (test) emails via SMTP. I got the following error: authentication failure [SMTP: STARTTLS failed (code: 220, response: 2.0.0 Ready ...
0
votes
1answer
23 views

Can multiple mailings have deduplicated email addresses, so each address will not receive multiple emails?

We'd like to send a mailing in a few slightly different versions to different groups. What we'd like to avoid is having two contacts, who share the same email address and are in different groups, ...
3
votes
2answers
191 views

Mailings Scheduler fails after upgrade to 4.7.1

After upgrading to 4.7.1 (Joomla) I get the following error in the Mailing Scheduler log when activated by cron: Finished execution of Mailings scheduler with result: Failure, Error message: API ...
4
votes
1answer
204 views

Error on running cron job for mailing process on CivicRM 4.7.8

Running the php cli for the mailing process, got the failure Entity: job Action: process_mailing Summary Finished execution of Send Scheduled Mailings with result: Failure, Error message: API ...
2
votes
1answer
10 views

How do I call the Fatal Error Handler for extern/url.php?

I noticed my Fatal Error Handler wasn't being called when CiviCRM had problems processing trackable URLs in a CiviMail. My answer will tell you how to do this.
5
votes
1answer
34 views

Why do click and open reports show times in UTC rather than the site's timezone?

The mailing and click tracking reports are showing times in UTC. There is no PHP MySQL timezone mismatch - and mysql -e 'select now()' and date return the right times - as per timezone.
3
votes
1answer
107 views

How can I chase up mailing list subscribers who don't confirm their opt-in?

When someone adds themselves to a group that is configured as a mailing list they get sent an email with a confirmation link. The email includes the token: {subscribe.url} We now have something like ...
1
vote
1answer
67 views

Wordpress subscribe.url not using base page

I'm setting up a mailing list in CiviCRM 4.7.14 and the latest Wordpress. In Administer->System Settings->CMS Database Integration, I have the base page set to /civicrm. Yet when a mailing list ...
2
votes
4answers
260 views

Cron job not working after CIVICRM update (Joomla 3.7.0 and CIVICRM

we used to send emails to members with great succes before. Now, I've upgraded the site's Joomla and CIVICRM versions, prepared a draft email, but started to receive emails from the system about a bad ...
0
votes
1answer
41 views

CiviMail shows empty recipient list

CiviCRM 4.7.24 on Drupal Since updating to 4.7.24, no groups appear in the recipient list
1
vote
1answer
43 views

CiviMail report not showing proper data after upgrade

I have recently upgraded CIVICRM to 4.7.27 and my wordpress version is 4.9.1. Before upgrade civimail report was showing proper data for example "Unique Opens", "Total Opens", etc. But now it's ...
2
votes
1answer
12 views

CiviMail *only some* Tracked Click Throughs not Redirecting properly

We have a problem with tracked click trough links ending up in a 404 Page not Found but only when the target URL ends in a hyphen. e.g. we link to something like and end up nowhere: https://mysite....
0
votes
4answers
101 views

Syntax error from CiviMail

I have set up outbound mail and individual mails go fine. But I can't get the CiviMail working to a group. All the members bounce with a Syntax error. I am running CiviCRM 4.7.22 on WordPress 4.8.2. I'...
0
votes
0answers
11 views

Error when user uses “forward to a friend” using token in mailing

We have been seeing error messages such as the following in the Drupal syslog: Sep 26 22:05:13 prod drupal: UID 0 207.46.13.101|civicrm|https://www.example.com/civicrm/mailing/forward |$Fatal Error ...
1
vote
1answer
48 views

How do I replace the “From” address from my mailings?

I setup a default adress in CiviMail -> From Email Adresses , like this : "Example" <example@example.org> but the problem is that when I send mails, the "From adress" change and become : "...
1
vote
0answers
16 views

CiviMail draft takes a really long time to save

We recently upgraded to Debian 9 so I think there are some server configs and tuning yet to be done. Originally draft mailings wouldn't save at all and I recreated the smart group that fed the ...
1
vote
2answers
26 views

Proper work with incoming mail

Already mastered the system. Faced problems, but not here they helped to solve them, for which many thanks. There was another question, the answer to which I can not find anywhere else. 1) I set up ...
2
votes
1answer
83 views

How to fix receipt/confirmation attached PDF alignment in email?

Civicrm email receipt/confirmation attach PDF files alignment issue. We facing alignment issue in attached PDF file, Left side margin high and it is creating empty pages. Which file needs to edit ...
3
votes
1answer
263 views

Sparkpost disable engangement tracking

Has anyone successfully switched off Engagement Tracking on SparkPost? I did this at https://app.sparkpost.com/account/smtp But all links are getting converted to http://go.sparkpostmail.com/
1
vote
1answer
31 views

Thousands of new contact records created from CiviMail (Postfix/Gmail?) mis-configuration

I have read documentation, but still am having a hard time understanding how I should change my configuration to fix this issue, esp. without causing other problems. Basically all seems to be working ...
3
votes
1answer
70 views

Mailing_send_test error

I'm getting the following error when I'm trying to send a test email. Error in call to Mailing_send_test : Error in call to MailingJob_create : DB Constraint Violation - possibly mailing_id ...
3
votes
2answers
61 views

Mosaico mailings not sending

We've updated our CiviCRM to version 5.2.2 and Mosaico to version 2.0 beta 4 and since then we are not able to send any mailing from CiviCRM. To be clear we can mail to a person individually. ...
2
votes
1answer
36 views

Backdrop authentication function missing

I am using Backdrop CMS 1.10.1 with CiviCRM 5.2.2 and I am having trouble with the kcfinder, when uploading and inserting images, both into CiviMail and CiviContribute. The initial problem was a 500 ...