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Questions tagged [civimail]

Questions specifically about CiviCRM's mass mailings system CiviMail. For question about general mail related issues in CiviCRM use the tag *email*.

8
votes
2answers
285 views

How to change mailing form and set the default value for url_tracking to false?

Is it possible to alter the mailing form? I want to set the default value for url_tracking to false. Usually I would write a hook_civicrm_buildForm and set a custom default value but this hook is not ...
7
votes
2answers
1k views

How do I override the default CKEditor configuration?

The question Where/how can I override the default CKEditor configuration files in CiviCRM? Original issue / follow-up question We have a custom email template that uses <html>, <head>, &...
4
votes
2answers
391 views

CiviMail - when Track Click Throughs is enabled, links result in a white screen with warnings

We are creating a mailing and trying to track click-throughs. When 'Track Click-Throughs' is enabled, clicking on any of the links results in a URL like this: https://mysite.org/sites/all/modules/...
4
votes
1answer
280 views

Adding dynamic data in CiviMail angular template

I have developed an extension which adds the possibility to add attachments to a message template. When a user select the template in CiviMail the linked attachments are also sent. This is working ...
5
votes
2answers
634 views

How does Civimail reply tracking and forwarding work?

Track replies and forward replies are ticked for a particular mailing. When someone replies, exactly how does CiviCRM determine the address to forward the mail to. The reply is using VERP. Is this ...
12
votes
4answers
421 views

Which contacts in a mailing group are NOT recipients of a mass mailing?

I have a mailing group with 1396 contacts in it, 8 of whom don't have email addresses and 21 of whom have opted out of bulk email. Therefore there should be 1367 contacts emailed. However, when I ...
9
votes
7answers
732 views

Free Mandrill usage going away. What alternatives work well?

Mandrill users are being notified that the service is being integrated into Mailchimp, and you must have a paid account by the end of April. What alternatives are out there that work well with ...
6
votes
2answers
249 views

How Do I Fix Mail Send Stopping at 500 Sends?

When using Civi Mail, we have a recurring issue wherein the system stops sending emails at 500 sends. The job shows as incomplete. It is not a php timeout, as the hosting company (https://www.rochen....
5
votes
1answer
113 views

CiviMail mailing sometimes has 0 intended recipients

I'm creating some CiviMail mailings using the API. Sometimes my mailings get created and scheduled, but when they execute, they are marked as "completed" but show as having Intended Recipients: 0 in ...
4
votes
1answer
226 views

How can I fix [civicrm.root] variable on an addon domain?

I believe [civicrm.root] is being computed incorrectly. Entering the absolute URLs in Settings > Resource URLs has been sufficient to fix most problems, but some problems persist. For example, ...
8
votes
6answers
441 views

Why do 'track click through' links not redirect to correct address?

When I add links to external websites (such as www.wikipedia.org) to mailings and check 'track click through' the links go to a page on my website that says 'page doesn't exist'. The url is something ...
6
votes
3answers
146 views

CiviMail and Smart Groups: when does CiviCRM identify the actual list of email recipients?

If I set up a mailing to a smart group, and schedule it to go out one month from today, will CiviMail send to the contacts in the smart group as they are defined at the point when I create the mailing,...
4
votes
1answer
147 views

CiviMail Reports is not tracking email opens

I am using civi 4.7.29 on Wordpress 4.9.4 I noticed that civimail reports is not tracking the email opens after multiple sends. It is just showing "0". In the screen shot, you can see where it is ...
3
votes
2answers
200 views

Mailings Scheduler fails after upgrade to 4.7.1

After upgrading to 4.7.1 (Joomla) I get the following error in the Mailing Scheduler log when activated by cron: Finished execution of Mailings scheduler with result: Failure, Error message: API ...
3
votes
7answers
641 views

How can I use <html>, <head>, <body> tags in a mailing?

As a follow-up to: How do I override the default CKEditor configuration? The issue We have a custom email template that uses <html>, <head>, <body>. When using either the CKEditor ...
2
votes
1answer
144 views

Civimail open tracking is not working for some mailings - inserts var/www/html into path for some mailings but not others

Civimail is inserting a path for the open tracking image that includes var/www/html example where it does not work https://(domain.org)/var/www/html/sites/all/modules/civicrm/extern/open.php?q=nnnn ...
8
votes
4answers
337 views

'Unknown path' error when trying to access New Mailing with version 4.6.2

It tries to go to "http://mycivicrmsite/civicrm/a" but it giving an "Unknown path" error. It doesn't seem to redirect to "http://mycivicrmsite/civicrm/a#/mailing/new" which seems to work. We don't ...
8
votes
3answers
958 views

Can I put custom field tokens into a message template?

I want to add custom fields to mail templates without writing tokens. Is this possible? If so, where can I find the entity relationship diagram for civi? Thanks,
3
votes
1answer
58 views

Send Test and Next not clickable (greyed) due to missing value in reply_id field (i think)

Similar to this question and this one but different issues. All required fields and tokens are filled in. But db is showing Null for reply_id field, whereas all earlier mailings have an '8' in that ...
14
votes
4answers
1k views

Is there a way to enable or install the full version of CKEditor in CiviCRM 4.6.x?

So is there a way to enable or install the full version of the free and open source CKEditor in CiviCRM 4.6.x ? Looks like the CKEditor Standard editor (see http://ckeditor.com/demo#standard ) is ...
6
votes
1answer
157 views

Can I use a catchall address if my mail host doesn't support VERP?

Our hosting provider does not seem to be able to support VERP on Exim. Is it possible to use a catchall address instead of relying on VERP for bounce processing and forwarding replies
5
votes
3answers
468 views

Outgoing Mail Settings, CiviSMTP & PHP 5.6.x Problem

After upgrading CiviCRM from 4.3.8 to 4.7.15 on Drupal 7, our outgoing mail is giving an error after sending a test email. I'm on a Debian server running PHP 5.6.x and we use CiviSMTP for our outgoing ...
5
votes
3answers
70 views

Migrating to Pantheon: How to make CiviMail editor insert images with non-relative refs?

When our site migrated to Pantheon, all the images in a mailing became broken when the mailing was received. I saw this (https://stackoverflow.com/questions/27569280/civicrm-civimail-images-are-...
5
votes
1answer
156 views

Does anyone have a working example for CiviMail bulk emails on Wordpress and 4.7.x

Do you have a CiviCRM installation with bulk email working on the latest wordpress and CiviCRM 4.7.x, using a cron job set up in cPanel? I have been unable to get cli.php or wp-cli.php to work ...
4
votes
8answers
289 views

Problem with CiviMail Menu on Joomla 3.4.1 - CiviCRM 4.6.2

I upgraded to CiviCRM 4.6.2 on Joomla 3.4.1 last week. Everything seemed to work fine, however, when I tried to send out a New Email today, the CiviMail page did not display, the CiviCRM menu did not ...
4
votes
1answer
210 views

Problem using CiviMail with Bluehost

CiviMail likes to use VERP for bounce processing, but it looks optional because there's a checkbox for it on CiviMail Component Settings (where is the documentation for this screen??). Bluehost doesn'...
4
votes
4answers
502 views

Why can't I upload images to mailings?

I'm using civiCRM 4.6 Wordpress 4.1.5 hosted on Bluehost. Can you upload images to mailings via image properties>upload>send to server? This seems to navigate to page that doesn't exist and the ...
4
votes
1answer
154 views

CiviMail not sending mails in 4.7.6 / Drupal 7 “DB Error: syntax error”

Since upgrading to 4.7.6 we have two CiviMail bulk emails with the status "Running" that have not actually been sent. In the scheduled jobs log there is this message: Finished execution of Send ...
3
votes
1answer
89 views

How do I get CiviCRM Mailing to submit via the API

I would like to send a mailing every time a content item is published. The mailing is not being saved. I have taken the sample code from sites/all/modules/civicrm/api/v3/examples/Mailing/Create....
3
votes
1answer
337 views

CiviMail > New Mailing > No recipients Error

We've recently installed CiviCRM 4.6.6 and we're on WordPress 4.3. I'm experiencing the same issues as shown in this thread: CiviMail Mailing - Unable to select group, getting error of No recipients ...
3
votes
1answer
123 views

Has anyone used Emojis in CiviMail subject/body?

I am curious if anyone has used Emojis in CiviMail content. I just tried a test mailing with an Emoji in the subject and message body, which show up fine in the editor but do not appear in the test ...
3
votes
1answer
198 views

CiviMail Mailing - Unable to select group, getting error of No recipients

I'm using CiviCRM 4.6.4 on Joomla 2.5.17. I'm new to Mailings so there may be something I am doing wrong, but there are several things that don't seem to work, including selecting a Group, sending an ...
2
votes
2answers
123 views

Unknown mailing status on few mailings recipients

Since the 4.7.8 update to 4.7.10 and 4.7.10 to 4.7.12 recently some mails are not reaching their recipients. If I look at the Mailing Detail Report the Successful Deliveries rate is between 90% and ...
2
votes
2answers
52 views

Mail system in my install is broken: Missing bundle property on entity of type node

I had an install of CiviCRM which had CiviMail and all email working fine. I was using sendgrid to deliver the email, and ran out of credits. Unsent mail had piled up in the Civi system and I ...
2
votes
1answer
56 views

Problem selecting civiMail recipients

I have two instances of civiCRM, both versions 4.7.30, both running under Joomla 3.8.5. On one instance, I can select the recipient groups and see the items selected... In the other instance, the ...
2
votes
2answers
77 views

process_mailing processing addresses when called in UI but not CRON

CiviMail scheduled e-mails are not being triggered automatically through CRON. Using the same user with the same permissions, I get the following in the log when triggered through the Scheduled Jobs ...
1
vote
0answers
134 views

CiviMail template format in HTML not saving

My issue is related to this post by @John, I think. I recently upgraded from 4.6.XX to 4.7.14. I had beautiful formatted email templates that I use regularly. I am trying to use my template now in ...
1
vote
1answer
160 views

Process Inbound Emails Failed: No mail protocol

I'm unable to pull activities from an email account. I'm using civicrm 4.5.5 and Wordpress. When looking at the job log I get 0 Summary Finished execution of Process Inbound Emails with result: ...
0
votes
6answers
147 views

Syntax error from CiviMail

I have set up outbound mail and individual mails go fine. But I can't get the CiviMail working to a group. All the members bounce with a Syntax error. I am running CiviCRM 4.7.22 on WordPress 4.8.2. I'...
5
votes
1answer
548 views

how to configure civimail when using Google mail?

My mails are not being sent, even when I choose to send immediately. My domain uses Gmail servers to handle our email accounts. I'm assuming my settings at /civicrm/admin/mailSettings?action=update&...
7
votes
1answer
676 views

CiviCRM not sending mails

We've updated CiviCRM to 4.6.3. Since then, CiviMail has stopped working. When we log in, the following warning pops up: "Warning: Outbound email is disabled in system settings. Proper settings ...
6
votes
1answer
49 views

How can I track donations made as a result of a particular email?

I know that I can see who clicked through on the "donate" link on an email - but I don't see a way to check if the donation was made as part of that interaction. Is there a way to determine this?
6
votes
2answers
80 views

CiviMail is only sending to half the recipients

We had a mailing go out to 231 recipients, and it completed within the same minute it started. Looking at the report today, it shows that only 131 were successfully sent, the others all show as "...
3
votes
3answers
129 views

After upgrade to 4.7.31 send mail - recipients - “no recepients”

After upgrade to 4.7.31 / working with Wordpress 4.9.4 I face problems with sending mass e-mails (Rundschreiben): I can choose groups (mailing list groups) in the recipients section, but the ...
9
votes
1answer
82 views

How do I modify the new 4.6 CiviMail form?

I am the author of a CiviCRM extension that needs to disable, depending on configuration, the URL tracking and open tracking checkboxes of the mailing form. In version 4.4 this was accomplished using ...
6
votes
5answers
509 views

How to disable or fix the wysiwyg editor on civimail

Oh joy of wysiwyg editors, that are going to alter the html you have so carefully typed to be compatible with all the mail clients in their glorious diversities... For some mailings at least, I'd ...
6
votes
3answers
445 views

Does CiviMail SMTP work with Amazon AWS SES?

Would like to use AWS SES as the SMTP service for CiviMail. The AWS SMTP is set up and authorized but not working with CiviMail. Has anyone done this successfully? Are there any special ...
5
votes
1answer
115 views

How can I reference a contact's Drupal/Wordpress/Joomla account with a CiviMail token?

From time to time we need to send messages through CiviMail that include a contact's CMS (Drupal/Wordpress/Joomla) username or ID. How can we add this to the available tokens?
5
votes
3answers
470 views

Why is test email but not mail campaigns working with Amazon SES with CiviCRM?

I have configured Amazon SES with CiviCRM, after configure outbond setting in CiviCRM I got mail from my CRM via amazonses.com with Subject "Test for SMTP settings" and body "SMTP settings are ...
4
votes
1answer
65 views

Can we add an approval process/queue to emails sent through CiviCRM?

We're a fairly large NGO that is trying to consolidate and control emails to major gift donors (VIPs). We have an accounting department and a student sponsorship department that produce different ...