Questions tagged [civimail]

Questions specifically about CiviCRM's mass mailings system CiviMail. For question about general mail related issues in CiviCRM use the tag *email*.

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6
votes
1answer
98 views

Mailing list member received unexpected opt-out message

Using CiviCRM 4.3.4 (update necessary, I know) one of our mailing list members has received an opt-out message, that he was unsubscribed from all mailing lists. In fact this is not true. He is still ...
5
votes
3answers
494 views

Why is test email but not mail campaigns working with Amazon SES with CiviCRM?

I have configured Amazon SES with CiviCRM, after configure outbond setting in CiviCRM I got mail from my CRM via amazonses.com with Subject "Test for SMTP settings" and body "SMTP settings are ...
1
vote
2answers
65 views

Civimail does not save settings

I'm trying to save new settings in civicrm/admin/mail form. I click "save" and get the "Your changes have been saved" message but, when refreshing the page, the form is empty as it was before. We're ...
4
votes
4answers
532 views

Why can't I upload images to mailings?

I'm using civiCRM 4.6 Wordpress 4.1.5 hosted on Bluehost. Can you upload images to mailings via image properties>upload>send to server? This seems to navigate to page that doesn't exist and the ...
4
votes
2answers
94 views

“Forward this email” creates contacts with e-mail and no first/last name

If you click the "Forward this Email" link on a CiviMail mailing, you get a screen that allows you to create records with no first/last name (see attached screenshot). Moreover, there's nothing to ...
4
votes
1answer
48 views

CiviCRM Message Templates link changed, cannot find

We recently upgraded to 4.6.3, and the page message templates live at seems to have changed: the link in our menu bar (https://secularstudents.org/civicrm/admin/messageTemplates?reset=1) is returning ...
3
votes
3answers
3k views

What is the difference between Email and Mailing?

I found that if I want to send mail to an individual, I need to use Email while in order to send mail to a group, I need to use mailing. Is this the main difference? Are there ways to schedule Email ...
4
votes
1answer
218 views

Problem using CiviMail with Bluehost

CiviMail likes to use VERP for bounce processing, but it looks optional because there's a checkbox for it on CiviMail Component Settings (where is the documentation for this screen??). Bluehost doesn'...
2
votes
2answers
137 views

How do I set up CiviMail on Wordpress CiviCRM plugin?

I'm using CiviCRM as a Wordpress plugin on localhost. I'm trying to configure outbound email service. I'm using Linux system. I go to Administer > System Settings > Outbound Email (SMTP/Sendmail), ...
6
votes
1answer
259 views

No emails sent automatically when someone joins a group

The documentation says: After people subscribe to mailing list groups—via the subscribe link or a profile—CiviCRM will automatically send them an email asking them to confirm their subscription....
8
votes
4answers
367 views

'Unknown path' error when trying to access New Mailing with version 4.6.2

It tries to go to "http://mycivicrmsite/civicrm/a" but it giving an "Unknown path" error. It doesn't seem to redirect to "http://mycivicrmsite/civicrm/a#/mailing/new" which seems to work. We don't ...
2
votes
0answers
48 views

Can I include a message template within a message template [duplicate]

I know I can use {include } smarty function, can I also use that in message templates so we can have a generic template part that belongs to all other templates? We want to use this for PDF templates
4
votes
1answer
68 views

Possible cause? CiviMail sent “400%” of queued messages, hit each recipient 4 time

On a well established site that uses CiviMail and Groups for a range of mailing lists, a message was sent out this morning as usual to a list of over 1400 people. Inexplicably, each recipient ...
1
vote
1answer
115 views

“Send Test” buttons greyed out inactive

When "SEND TEST" buttons are greyed out there is no notification as to what is missing from required fields to be NOT NULL. By default if "Opt-Out" token is not included in the message the "Opt-Out" ...
3
votes
3answers
256 views

Where / how is the {domain} token formatted?

I am required to use the {domain} token for mass mailing, but it is formatted with line breaks .. can I modify that formatting ?
4
votes
2answers
316 views

CiviMail Unsubscribe link goes to an empty Wordpress page

How do I troubleshoot a non-working Unsubscribe link through CiviMail? In using CiviMail to send a mass mailing, the required Unsubscribe function creates a link like this: http://get-hope-global.org/...
3
votes
2answers
220 views

Civimail Mailings not saving or “corrupting”

I very recently took over custodianship of a drupal CiviCRM, so I don't really have a clue what I'm doing. Bear with me. I'm on civi 4.6.2 on drupal, and ever since the upgrade, the mailings have ...
8
votes
6answers
461 views

Why do 'track click through' links not redirect to correct address?

When I add links to external websites (such as www.wikipedia.org) to mailings and check 'track click through' the links go to a page on my website that says 'page doesn't exist'. The url is something ...
1
vote
1answer
43 views

Default header and footer is not being recognized

CiviCRM 4.6.0 Default headers and footers are not being recognized so, unless I included the required tokens in the body of the email, Civimail will not send a test or schedule the email. There was ...
3
votes
2answers
106 views

What does 'Enable global server wide lock for CiviMail' do?

At Administer > CiviMail > CiviMail Component Settings, there is a setting called 'Enable global server wide lock for CiviMail'. What does it do? When it is a good idea for a site to have it and when ...
3
votes
3answers
73 views

Why are message templates not appearing when I email a contact?

I upgraded a client system from 4.4.12 to 4.5.8 at the weekend and now message templates are not appearing when a user creates an email (regular or bulk). You can pick a template but nothing appears. ...
6
votes
1answer
172 views

Can I use a catchall address if my mail host doesn't support VERP?

Our hosting provider does not seem to be able to support VERP on Exim. Is it possible to use a catchall address instead of relying on VERP for bounce processing and forwarding replies
5
votes
2answers
704 views

How does Civimail reply tracking and forwarding work?

Track replies and forward replies are ticked for a particular mailing. When someone replies, exactly how does CiviCRM determine the address to forward the mail to. The reply is using VERP. Is this ...
4
votes
2answers
171 views

Confusing CiviMail unsubscription confirmation screen

This is picking up on a topic from the old forum having to do with unsubscribe confirmation. (This feature is present in CiviCRM 4.6.2 as well as 4.5.8.) I agree that having to enter one's email ...
3
votes
1answer
347 views

CiviMail and unsubscribing from smart group

Using CiviCRM 4.5.8: It is my understanding that when an email recipient unsubscribes from a message sent (via CiviMail) to a smart group, then that person will be detached from that smart group and ...
1
vote
3answers
70 views

Emailing : no open rate available

I have a problem with one of my emailing campaign. The volume of tracked opening is equal to zero. But I see 203 clicks for this campaign, so I know the emailing was opened. I checked the parameters, ...
3
votes
2answers
412 views

CiviCRM cron job not processing scheduled jobs

CiviCRM 4.6.0 I have tried setting up the cron job to process the mailing scheduled job using both the php cli method and the URL with wget. In the first case, I can get the cli.php to run from the ...
0
votes
1answer
37 views

Civimail reuse link returns to CiviCRM home page

CiviCRM 4.6.0 and Joomla I'm trying to reuse a send mailing but when I click on the link it does not create a copy but returns to the CiviCRM home page. I have tried with several different malings.
1
vote
1answer
173 views

Token not evaluating in CiviMail

I have a token for a custom field in my email template, but its not being replaced with the value when the email is sent. What's wrong? How can I fix it?
1
vote
0answers
22 views

CiviMail Mail Opened report only shows one mailing in the filter [closed]

CiviCRM 4.1.5 I'm trying to customize the Mail Opened report to show a custom field. I try to select a Mailing Name from the filter but only one mailing name is listed. There are actually thousands ...
1
vote
2answers
179 views

Does CiviCRM VERP work with a mailbox on Microsoft Small Business Server 2011?

If an organization is using Microsoft SBS 2011, can they configure it to support Variable Envelope Return Path (VERP) for the required CiviMail mailbox(es)? What implications will this have on bounce ...
4
votes
3answers
329 views

Can't create new mailing. Gets stuck on “Initializing…”

I am using civiCRM on Wordpress. I have configured my SMTP settings correctly as far as I'm aware. The test email sent fine. But when I got to 'Mailings' > 'New Mailing' it says 'initializing...' and ...
3
votes
2answers
40 views

Civimail 4.6.2 on Drupal 7.36 creating multiple drafts while editing

We recently upgraded from CiviCRM 4.5.8 to 4.6.2 and this is our first shot with the new interface. We're just at the compose stage but what we've run into so far: Multiple copies of the draft ...
4
votes
1answer
109 views

New CiviMail does not use the 'CMS editor' set in 'Display settings'

We recently upgraded to 4.6.2 but CiviMail does not present the Joomla Default WYSIWYG editor like it did in previous versions but only displays the CKEditor. We are using JCE editor and it's ability ...
3
votes
2answers
184 views

CKEditor dialogue can't close with IE11

When sending an email and if I insert a link or insert an image, I can't close the dialog when using IE11. This works perfectly with IE9, Firefox and chrome browsers. Has anyone experienced this?
1
vote
1answer
55 views

CiviMail html format splits images and text

On the preview the email looks as it should, with pictures and formatted text, when i test email all of the pictures will appear above the text completely separated.
1
vote
2answers
112 views

Cannot Select Recipients in CiviMail in 4.6.2

I'm experiencing the same issues as shown in this thread: http://forum.civicrm.org/index.php/topic,36343.0.html Fields appear duplicated, I can't select any recipients, etc. In fact, when I select a ...
1
vote
2answers
99 views

Can I use a CIviCRM Webform URL in place of the required action.unsubscribeUrl?

I created a nice un/subscrube form using the excellent CiviCRM Webform module for Drupal. Now I would like to send mailings with CiviMail and include a link to my webform as the unsubscribe option. ...
3
votes
2answers
94 views

Is there any simple way to replicate sections in CiviMail message templates?

Is there any simple way to replicate sections of email templates (for example, a section corresponding to one story) without having to copy and paste and guard to catch all the tables and other ...
4
votes
1answer
171 views

How to force styles in CiviMail templates?

When a basic user uses a template to write an email, is there any way to force the styles in the message? For example, the most common case is when the user creates links in the message body and these ...
0
votes
1answer
42 views

CiviMail adds call to onbeforeunload function then throws “Illegal Characters” error over and over again

I recently upgraded to 4.6.2...All's well until I try to create a new mailing. Every time I start to compose a message from scratch, or use a template a javascript call to the 'onbeforeunload' ...
1
vote
1answer
47 views

Activity iCal : Start time = End time

I work with CiviCRM 4.6 and Drupal 4.7 When I create an activity in CiviCRM, a iCal file is also created and sent. But in this iCal file, Start time = End time. So when I import the file in my ...
0
votes
0answers
28 views

CiviMail Incomplete Load [duplicate]

I'm using Joomla 3.4.1 and CiviCRM 4.6.2. When I click on Mailings > New Mailing, it's as if the component only partially loads. I have a menu bar with Search, Contacts, and Contributions; no other ...
1
vote
1answer
639 views

Creating CiviMail cron job in CPanel

I am on shared linux hosting and using the CPanel cron job setup page. Set to run every 1/2 hour. I just need the command line, and I consulted the books for more info. The command line I came up with ...
4
votes
2answers
206 views

Test Emails Not Working

Suddenly, CiviMail test emails are not working. Note that the emails themselves are going out without problems, just not the tests. Any idea of the problem and how to troubleshoot? CiviCRM version: ...
2
votes
1answer
46 views

Improve the speed of civimail

I'm trying to be able to send as much emails as possible. Beside doing more stuff in parallel (eg run several cronjobs in parallel on separate batch of contacts), I'm trying to find a way to improve ...
4
votes
4answers
483 views

CiviCRM Integration wtih WhatsApp

CiviCRM SMS integration is a powerful feature. However, with many people moving to use instant messaging services like WhatsApp, has there been any move to integrate CiviCRM with and instant messenger,...
4
votes
8answers
297 views

Problem with CiviMail Menu on Joomla 3.4.1 - CiviCRM 4.6.2

I upgraded to CiviCRM 4.6.2 on Joomla 3.4.1 last week. Everything seemed to work fine, however, when I tried to send out a New Email today, the CiviMail page did not display, the CiviCRM menu did not ...
3
votes
3answers
90 views

When sending mailing incorrect amount of contacts displayed

I have a mailing list group called "All Contacts". It has about 450 contacts with valid email addresses that we would like to send email to. When we go to "New Mailing" and select All Contacts it ...
2
votes
2answers
151 views

CiviMail pull-downs not displaying correctly

After upgrading to 4.6.2, the pull-down menus are not displaying correctly in the Define Mailing window. Each pull-down is displaying as two separate elements. I have attached a screen shot and the ...