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Questions tagged [civimail]

Questions specifically about CiviCRM's mass mailings system CiviMail. For question about general mail related issues in CiviCRM use the tag *email*.

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2
votes
2answers
46 views

Upgrade to 5.9.0 - 'From' address for e-mail confirmations has changed [duplicate]

Following our upgrade to CiviCRM 5.9.0, the 'from' address for event registration confirmations has changed to "7306@civi.acenterprises.org.uk" It should be ""Ian Foster" " - and this is what still ...
3
votes
0answers
81 views

Permission errors on Cividesk Sparkpost extension

I’m looking for some assistance to debug an issue with the Cividesk Sparkpost extension. At first I thought that the extension was not compatible with Civi 5.8.x, but others report that is not the ...
1
vote
1answer
49 views

SMTP Verification failed

SMTP settings are checked (with user@domain as login) and Track replies using VERP in Reply-To header is disabled (it worked before). How come a generated email adress name is used as login, thus ...
1
vote
0answers
28 views

Postcode limitations

We never had a problem with the postal code, nothing has changed, but this time CiviMAIL generates an error, caused by a limit on the postal code (between 2000 and 3000). Where is this limitation/...
2
votes
1answer
21 views

CiviMail *only some* Tracked Click Throughs not Redirecting properly

We have a problem with tracked click trough links ending up in a 404 Page not Found but only when the target URL ends in a hyphen. e.g. we link to something like and end up nowhere: https://mysite....
5
votes
1answer
54 views

Why do click and open reports show times in UTC rather than the site's timezone?

The mailing and click tracking reports are showing times in UTC. There is no PHP MySQL timezone mismatch - and mysql -e 'select now()' and date return the right times - as per timezone.
1
vote
0answers
22 views

CiviMail draft takes a really long time to save

We recently upgraded to Debian 9 so I think there are some server configs and tuning yet to be done. Originally draft mailings wouldn't save at all and I recreated the smart group that fed the ...
1
vote
2answers
31 views

Proper work with incoming mail

Already mastered the system. Faced problems, but not here they helped to solve them, for which many thanks. There was another question, the answer to which I can not find anywhere else. 1) I set up ...
1
vote
1answer
35 views

Can multiple mailings have deduplicated email addresses, so each address will not receive multiple emails?

We'd like to send a mailing in a few slightly different versions to different groups. What we'd like to avoid is having two contacts, who share the same email address and are in different groups, ...
3
votes
0answers
17 views

CiviMember payment- message template

When someone renews their membership using Pay Later, they get the Membership Receipt Online message as an Invoice from message templates. The contribution is pending. In the backend, if the ...
1
vote
1answer
18 views

How to target a specific event type in a system workflow message

We'd like to separate the receipt for signing up for events by the event type - an email for one specific type and another one for all the other events. However, I haven't figured out how to ...
1
vote
0answers
42 views

Transactional Mail Extension Problem

I installed the Transactional Mail Extension and after adjusting a needed Drupal CiviMail permission got it working. After testing, I deleted the Transactional Mail pseudo mailing, to start fresh, ...
3
votes
1answer
71 views

How do folks handle email preview text?

When sending a CiviMail message, users sometimes want to customize the preview text for email clients - which is good practice. (The preview text shows up under the Subject in many email clients.) ...
2
votes
1answer
39 views

Problem with process_mailing

Using Drupal 7 and Civi 5.7.0 When sending batch emails using CiviMail, if I select "Administer CiviCRM » Scheduled Jobs" and select "Process now" on the "Send Scheduled Mailings" job then the ...
2
votes
1answer
141 views

image directory path seems to be ignored in CiviMail editor

G'day, Using CiviCRM 5.7.2 with Drupal 7.61, when editing a newsletter in CiviMail, the image browser always points me to $drupaldir/sites/all/modules/civicrm/persist/contribute/images/ no matter ...
2
votes
1answer
38 views

Civimail sparkpost extension stats / is my mail being delivered?

We are using the cividesk sparkpost extension on civicrm 5.5.3 and wordpress 4.9.8. In the last few days, we have sent 2 emails to the full list which is about 6,000 emails each, so it should be ...
1
vote
1answer
18 views

Event members only for 3 days then open to the public

I have a need to be able to enter a period when an event opens for registration/access to a file to members only for a period of time (normally 3 days). So the goal, to be clear, is to open an event ...
1
vote
0answers
28 views

Copying and pasting formatted text

Using a Mac laptop, when I copy formatted text from Mac Mail into a CiviMail newsletter I'm composing using Firefox, it does what I need. But doing the same using a Mac desktop, the pasted text is ...
1
vote
2answers
45 views

How to use Views to send a Mailing to a Selection of Recipients?

Drupal 7.60, Civicrm 5.6.0 I want to give to my users the ability to send a mail or mailing to a selection of recipients, based upon some cross selection of fields values. Views is a good tool for ...
1
vote
1answer
59 views

How do I replace the “From” address from my mailings?

I setup a default adress in CiviMail -> From Email Adresses , like this : "Example" <example@example.org> but the problem is that when I send mails, the "From adress" change and become : "...
1
vote
2answers
182 views

CiviMail error: “Sorry an error occurred and your information was not saved”

CiviCRM 5.6.1, WordPress 4.9.8, PHP 7.1.22, MySQL 5.7.23, WordFence 7.1.16 I just started getting this error when trying to create a mailing. It happens with Mosaico and traditional mailings. I ...
2
votes
1answer
42 views

CiviMail Mailing Scheduled But Not Sent

I have set up a mailing and scheduled it. The date and time has been and gone and the status is still scheduled... Any ideas where I am going wrong?
1
vote
1answer
21 views

How can I increase the rate at which the 'fetch bounce' job works

The scenario is that bounces weren't being fetched and there is now a major backlog, and that running 50 every cron is too slow to make real progress.
2
votes
0answers
54 views

How does civicrm handle automatically generated 'Unsubscribe' messages from google

Asking because in looking at some other bounce issues I notice a bunch of emails such as Unsubscribe - This message was automatically generated by Gmail in INBOX/CiviMail/ignored and just ...
2
votes
0answers
31 views

CiviMail - CiviCRM (Drupal 7): Problem with attached documents

We are having a problem when sending emails with attached documents from CiviCRM and happens in both ways simple and bulk emails. Three months ago, we hadn’t this problem, we sent a bulk email last ...
1
vote
3answers
55 views

Edit Message Template Permission

Can anyone shed some light on the new(ish) permissions for editing message templates? I'm moving to Civi 5.5.3 on Drupal 7 and noticed that now the permissions are broken out into CiviCRM: edit ...
3
votes
1answer
49 views

CiviCRM (Drupal 7) Problem sending bulk emails

Before anything I hope you can escuse my poor english and little technical knoledge. We are working with CiviCRM (4.2.7) on Drupal () and the function of bulk mail have sudenly stopped working. You ...
2
votes
2answers
53 views

Email signature is set but does not appear in messages I compose

This question: Customize a User's Signature indicates that it should be possible for CiviCRM to automatically include an email signature if one is set for the sending user. I have set a signature ...
2
votes
1answer
37 views

Completed emails showing on draft list

We've got 27 emails that show as completed, have a report, etc; however, they are showing on the list of Draft/Unscheduled emails. What could be causing this to happen? I'm trying to clean up the back-...
1
vote
1answer
36 views

Thousands of new contact records created from CiviMail (Postfix/Gmail?) mis-configuration

I have read documentation, but still am having a hard time understanding how I should change my configuration to fix this issue, esp. without causing other problems. Basically all seems to be working ...
2
votes
1answer
14 views

How do I call the Fatal Error Handler for extern/url.php?

I noticed my Fatal Error Handler wasn't being called when CiviCRM had problems processing trackable URLs in a CiviMail. My answer will tell you how to do this.
3
votes
0answers
47 views

Amazon SES Bounce Processing

I have setup Amazon SES to send email from CiviMail. All the stats except bounces are coming back into the system. For bounces I followed this helpful post here https://www.compucorp.co.uk/node/1740 ...
2
votes
0answers
71 views

CiviMail SMTP error

I have configured SMTP on CiviCRM, All the details are correct I have received the test mail from CiviCRM mentioned that "SMTP settings are correct". But If I tried to send a campaign or an email to ...
6
votes
2answers
239 views

Can you use Mosaico to create message templates

Is this a thing that is possible? In other words to create a template in Mosaico (that is, the Mosaico CiviCRM extension) and to store it for use in User driven message templates such as emails?
3
votes
1answer
74 views

100% mailing have bounced : validation failed for <(INVALID)>

Hello after two modifications on the server and on CiviCRM, it becomes impossible to send any mailing. All the email adresses are "burned" with all the email addresses being wrongly tagged as bounced. ...
3
votes
1answer
66 views

Unsubscribe group in scheduled mailings

I want to send an email to a large group (>50) and have created a smart group for this. Using the scheduled mailing function I selected this group as the recipients but now an extra box appears with ...
2
votes
2answers
40 views

Contacts visible in mailing list group, not on hold or otherwise dnd, but skipped by mail out

I'm fairly sure I've worked out why this is happening, but want some input to confirm the problem, and hopefully pointers for fixing it. We totally refreshed our main mailing list in line with GDPR, ...
1
vote
2answers
46 views

HTML Editor for Mailings Not Displaying

We recently upgraded to 5.4 and now when we create a new mailing, we are unable to enter any HTML content. The HTML area shows without the white editor area and any HTML options. The plain text area ...
5
votes
3answers
63 views

Conditional logic in Thank You letters

I recently took over the donor thank you letter process at the organization I work for and saw that Civi has the ability to create thank you letters for donors. The organization I work for has 5 ...
2
votes
2answers
51 views

What browser does Mosaico work in?

Currently on: CiviCRM - 5.3.1 Mosaico - 2.0-beta3.1512698300 CiviCRM Bootstrap theme - 0.1-alpha14 Flexmailer - 0.2-alpha5 In Firefox 'Quantum' - when hitting Continue on a mailing created this ...
2
votes
1answer
24 views

Reusing scheduled & sent emails - screen goes blank

Very new at Civi, so please be patient! Every time we try to reuse an existing email in "scheduled & sent" the screen goes blank. Any ideas? Have tried different emails, users, browsers, ...
0
votes
1answer
28 views

“Do not email” privacy setting and CiviMail

I sent out a mass e-mail using CiviMail and a recipient who has the "Do not email" privacy setting received it. The help text associated with the "do not email" privacy setting makes it clear that ...
-1
votes
1answer
41 views

MailChimp extension v2.0.1 won't install on CiviCRM 5.3.2

The latest stable release of the MailChimp extension for CiviCRM isn't installing on our Civi 5.3.2 via the Civi internal extension installer. Admin interface displays Sorry, due to an error, we ...
3
votes
1answer
77 views

DreamHost is dropping support for Catch-All mailboxes

I use CiviMail in conjunction with a catch-all mailbox. The bounce processing updates the database when there’s bad email addresses and reports bounces on the mail report. It also handles user opt-...
3
votes
1answer
106 views

Cannot save Mosaico Templates

We are on the latest version of civicrm 5.3.1 and the lastest version of Masaico and now i am getting this error message when I try to edit and save a template: API permission check failed for ...
4
votes
1answer
43 views

E-mail body blank to some recipients

I'm having an issue similar to that described in Blank emails to some specific addresses When I send an e-mail to myself (using SMTP through Civi) it is fine. However, some recipients do not see the ...
2
votes
2answers
86 views

process_mailing processing addresses when called in UI but not CRON

CiviMail scheduled e-mails are not being triggered automatically through CRON. Using the same user with the same permissions, I get the following in the log when triggered through the Scheduled Jobs ...
2
votes
1answer
97 views

Mosaico: Packages are missing (Beta 4)

Just upgraded to Beta 4 - getting the following error. Mosaico: Packages are missing Mosaico requires dependencies in its "packages" folder. Please consult the README.md for current ...
2
votes
1answer
42 views

Backdrop authentication function missing

I am using Backdrop CMS 1.10.1 with CiviCRM 5.2.2 and I am having trouble with the kcfinder, when uploading and inserting images, both into CiviMail and CiviContribute. The initial problem was a 500 ...
1
vote
0answers
56 views

Authentication error when running the “Fetch Bounces” scheduled job:

Parameters parsed (and passed to API method): a:1:{s:7:"version";i:3;} Full message: Finished execution of Fetch Bounces with result: Failure, Error message: A fatal error was triggered: Could not ...