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Questions tagged [civimail]

Questions specifically about CiviCRM's mass mailings system CiviMail. For question about general mail related issues in CiviCRM use the tag *email*.

4
votes
1answer
199 views

How can I fix [civicrm.root] variable on an addon domain?

I believe [civicrm.root] is being computed incorrectly. Entering the absolute URLs in Settings > Resource URLs has been sufficient to fix most problems, but some problems persist. For example, ...
2
votes
1answer
30 views

How can I create a group containing all contacts with more than one email address?

I'd like to create such a group so that I can contact them to identify which of their multiple email addresses they want to have as their primary one.
1
vote
1answer
19 views

individual contacts: Bulk email?

What does it mean if, on an individual contact, I select the 'bulk email?' box when editing their email address? I want to be sure that all of our contacts can receive our newsletter.
0
votes
0answers
8 views

Trying to access sent mailings, system errors out I get thrown back to Joomla

Using Joomla 3.7.4, CiviCRM 4.7.23, PHP 7.1.6 When trying to access either Previous and Sent Mailings, or Draft and Unsent Mailings, system errors with a pages saying: "Using $this when not in object ...
1
vote
0answers
24 views

Bulk mail still listed under Activities tab

context: I'm upgrading from an old civicrm 3.4.5 (d6) to 4.7.22 (d7) and have done so apparently successfully.. I see reference that bulk emails are no longer listed in the activities tab by default ...
1
vote
1answer
120 views

screen for composing a mail is blank

I am using CiviCRM 4.7.21, on Drupal 7.56. I am attempting to send a monthly mail-out. If I choose last month's mail-out and click the "re-use" button, I get a blank screen: If I go to mailings->...
3
votes
1answer
80 views

Tracking links that have been added via tokens

I have created a token using hook_civicrm_tokenValues that inserts content into a CiviMail. The content includes URLs that we want to track. As I understand it (and I don't understand it very well) ...
1
vote
1answer
94 views

How to restore the colour button in Ckeditor

When I upgraded a site from 4.6 to 4.7 Ckeditor lost several buttons - Font, Size, Foreground Colour and Background Colour. I figured out how to restore Font and Size but cannot see how to get the 2 ...
0
votes
1answer
57 views

Civimail Not working after upgrade to 4.7.21 with Joomla 3.7.3 unless I turn on debugging

I run 3 instances of Civi with pretty much the same setup - All had been working fine on 4.7.20 4.7.21 not so much - 2 of the 3 instances get stuck at Initializing... when creating a new mailing or ...
3
votes
0answers
81 views

Cividesk Sparkpost extension aggressively marking contacts “On Hold”

I have the Sparkpost extension working great, but after 3 months of weekly mailings, 225 of my 2000 mailing list contacts have been marked "On Hold." This is a much higher attrition rate than with ...
3
votes
2answers
55 views

How do I get started using CiviCRM?

My boss wants to start using CiviCRM. We are a nonprofit organization for veterans. I am not familiar with Drupal and I am toying with a demo of CiviCRM and I am wondering how do I customize it to ...
0
votes
0answers
28 views

Mailings appear to complete but do not send and remain “running”

I am using Drupal 7.56 and CiviCRM 4.7.20. When I execute the mailing scheduler it appears to complete successfully but no email is sent. It fails with this error: line 81 of /var/www/html/sites/...
3
votes
1answer
107 views

How can I chase up mailing list subscribers who don't confirm their opt-in?

When someone adds themselves to a group that is configured as a mailing list they get sent an email with a confirmation link. The email includes the token: {subscribe.url} We now have something like ...
2
votes
1answer
38 views

configuring SMTP on windows 7 for Civicrm

I am running CiviCRM 4.7.20 on Windows 7, Wordpress. CiviCRM will be accessible only in our LAN network. Want to use the mail functionalities. Got stuck with the email configuration. Bit confused with ...
1
vote
0answers
94 views

CiviMail is not sending immediate mailing and scheduled mailing is working partially

In my first CiviMail "real" massive mailing, I tried an immediate mail (500 contacts), but no mail where sent. Then I force the "Send Scheduled Mailings" job, in order to start the shipping, but, ...
3
votes
2answers
55 views

How to include buttons in Civimail

I want to include two buttons in civimail template Accept and Decline. If the user clicks on accept/ decline button, It should notify the administrator with an email.However I can add buttons using ...
2
votes
2answers
242 views

Can't send or test bulk mail, but test mail succeeds in System Settings / Outbound email / SMTP

Civi 4.7.20 / WP 4.8 For the past several weeks, we've been unable to send out any emails or test mails through CiviMail. No errors are logged, and even with backtrace displayed and error debugging ...
1
vote
1answer
59 views

Drupal User ID Token

In civicrm contact summary we see Contact ID / User ID, where User ID refers to the drupal. I will need to customize a token for this User Id which I am supposed to use in civimail. Here in this link ...
1
vote
1answer
64 views

Mail error when sending to smart groups

I haven't been working on the server or the website, but we are spontaneously getting the following error when sending a test mailing or scheduling a mailing: When sending a test mailing: Error in ...
1
vote
1answer
36 views

CiviCRM identifies itself over SMTP as 'localhost' while sending CiviMail via CLI

CiviCRM should say ... EHLO example.com ... in the SMTP dialogue as it sends email. And it does when the email is being sent via a browser. But when the email is being send via a CLI batch job, ...
2
votes
2answers
91 views

Tracking on Civimail suddenly stopped working

Morning all Civi 4.7.14 Wordpress 4.7.5 Using Mosaico (the original one) All's been going fine for months and months.. suddenly the tracking has stopped working. The emails are being received..just ...
1
vote
1answer
390 views

how to configure outbound email as gmail

I want to configure my outbound email as gmail.I am new to this.Can you please tell me the steps like what should be SMTP username and password. Should I mark authenticate as yes/no? I tried but I am ...
0
votes
2answers
33 views

civicrmHooks.php no longer invoked under Joomla and CiviCRM 4.7.20

This is related to Invoking hook_custom_tokens and hook_custom_tokenValues in Joomla which used to work. It has now appeared to have stopped working which means that the custom tokens handled by ...
0
votes
1answer
56 views

Profile pic not displayed in civimail

As per the requirement I'm trying to get the token values of the custom fields like name, date of birth,country, profile pic etc in the civimail .But when the email is sent.The profile picture is not ...
0
votes
2answers
85 views

CiviMail Report - Administrator Permission Problem

I'm using CiviCRM 4.7.20, but the problem showed up at some point while I was using 4.7.11. I'm using the current version of WordPress. I'm the administrator and used this userID/password to upgrade ...
0
votes
1answer
48 views

"Could not copy Mosaico Template' in 4.7.20

I upgraded to 4.7.20 and am now unable to copy Mosaico templates. I also get strange behaviour when I try to edit a template. On clicking 'edit' CiviCRM displays 'Configure your Dashboard' and ...
0
votes
0answers
90 views

Scheduled mailings are started, but not finished, no messages sent unless “Run now”

I'm at a similar situation as in this question, which was a bug that supposedly got fixed. Scheduled mailings get started by the cron job, but no mailings are sent and the job never finish. We had ...
1
vote
1answer
37 views

How can I align an image to the top of a cell in civimail?

Currently it is displaying in the middle...   </td> <td style="width: 232px;"> <div style="text-align:center"> <figure class="image" style="...
1
vote
1answer
25 views

Activity date for automated mailings

For an automated emailing, eg for event registration, why is the Activity date shown as the date the email was set up ('Scheduled'), not the date the automated emailing took place. For example, we ...
4
votes
2answers
99 views

templates_c cache files not being deleted

This is a problem I've had for three or four years, but never solved. I send a monthly mailing to about 50k contacts using CiviMail. Each mailing is scheduled using the standard CiviCRM job scheduling....
1
vote
1answer
51 views

Civimail wont send (but Civi email will)

bit weird but here's whats happening I use the Mosaico extension (thank you very much) to do bulk emails. Ive been using it for some months with no issues. About a month ago I included a few Civi ...
1
vote
1answer
30 views

Outlook “Failed Fraud Detection” notice--only for some addresses from same domain

I'm experiencing a curious issue that I've been unable to fully resolve. After Microsoft modified their SPF detection sometime late last year, I discovered that the SPF record for my organization had ...
1
vote
2answers
131 views

Sparkpost Cividesk integration - processing of bounces

I have installed the Cividesk Sparkpost extension and am able to send mass mailings with CiviMail via my Sparkpost account (REST API). However, CiviCRM apparently doesn't process bounces. Would I ...
0
votes
1answer
112 views

Issues with the Default Email address for bounces - authentication

CiviCRM 4.7.19 / Drupal 7.54 I am stuggeling with the setup of the default mail account in CiviCRM (... /civicrm/admin/mailSettings?reset=1) I have setup a IMAP mail account for processing bounced ...
1
vote
0answers
49 views

CiviCRM sending all emails EXCEPT from CiviMail

daniel-strum 8:08 PM Maybe someone can point me in a direction to look... I posted this last night on MatterMost and got a few replies but I'm still stuck. I have an Drupal7 Civi 4.7.17 instance ...
1
vote
1answer
65 views

Upgrading from 4.7.18 to 4.7.19 breaks soap

I recently upgraded from 4.7.18 to 4.7.19 (under Drupal 7.54) and now CiviSMTP (as well as my browser) gets Drupal's "Page not found" page when trying to get to my soap.php file. Page not found The ...
1
vote
1answer
171 views

Connect Gmail to CiviMail?

Is there a way to to do this without multiple layers of installation on multiple computers (this would be intended for 4-5 staff members regularly using Civi for donor outreach).
1
vote
1answer
73 views

Creating a single manage your subscriptions link for mails sent via CiviMail and Mailchimp

We have a number of mailing lists, some of which are synchronised with mailchimp lists with emails sent via mailchimp (organisational culture means that they want to keep these with mailchimp). The ...
3
votes
1answer
28 views

Re-using templates without editing

I would like to use a newsletter template from a different chapter. I am afraid if I edit the template it will change their settings they have in place. I simply just want to copy what they have and ...
1
vote
0answers
14 views

Unwanted <p> paragraphs spawned in civiMail body forms

Whenever I save a draft email in civiMail, one or more tags are added to the top. I have to remove them each time. If I don't, even more are added with each save. Does anyone know what's happening? ...
1
vote
1answer
93 views

AMAZON SES Rate Limit Question

I am looking at using SES for a small 1,500 email list that is not super time critical. Setup went fine - exiting the sandbox was easy - daily quota of 50k more than I will ever need. 14 emails per ...
1
vote
2answers
103 views

Configuring CiviCRM for 1and1 email limits

1and1 hosting says: Using the 1&1 mail server, you can send a message with no more than 100 recipients at one time and no more than 200 within five minutes. Please allow 10 seconds between sending ...
2
votes
4answers
260 views

Cron job not working after CIVICRM update (Joomla 3.7.0 and CIVICRM

we used to send emails to members with great succes before. Now, I've upgraded the site's Joomla and CIVICRM versions, prepared a draft email, but started to receive emails from the system about a bad ...
2
votes
2answers
115 views

CiviMail not sending emails - Joomla 3.6 or 3.7 & Civi 4.7.18

I can send an email from any other area of Civi. For example if I select a contact and send an individual email, it works... BUT CiviMail - IS DRIVING ME CRAZY!!! I am routing all email to ...
1
vote
1answer
40 views

Does CiviMail have an upper limit for total recipients in an email blast?

I have a client that would like to create an email blast to 50,000 or so constituents, and we are currently evaluating CiviCRM to handle this. I've noticed the documentation says that CiviMail is good ...
0
votes
1answer
21 views

Update user Tags direct from civiMail link

We'd like to let existing civiCRM Contacts tell us what they are interested in by following a link in a civiMail email, which takes them to a form with a few checkboxes. They check a few boxes, then ...
1
vote
1answer
20 views

One email, adapted to membership status

I frequently send emails to a large mailing list. In this mailing list there a roughly two categories of contacts: 1) members 2) non members Ideally all would receive the same email, but I'd like to ...
0
votes
0answers
156 views

Canot send mail with CiviMail

I'm trying to send mails, with this unsatisfactory results: If I configure SMTP to mail(), apparently mail are sent to my test address, but I do not receive them. I tried then to set SMTP ...
1
vote
1answer
64 views

Civimail token not recognized

I have a question, I am running Drupal 7.54 and CiviCRM 4.7.18. I have created an html template with 3 tokens (from Mailings->New Mailing) {contact.first_name} and the two required which are {domain....
1
vote
1answer
33 views

Accessing selectedMail in a new controller

I've created a new angular controller angular.module('crmMailing').controller('crmMailingRecurScheduleCtrl', function($scope, $filter) { I'd like to have access to the selectedMail object that ...