Stack Exchange Network

Stack Exchange network consists of 175 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers.

Visit Stack Exchange

Questions tagged [civimail]

Questions specifically about CiviCRM's mass mailings system CiviMail. For question about general mail related issues in CiviCRM use the tag *email*.

3
votes
1answer
118 views

Email Link Tracking not working.

I am using Civi 4.7.22 on Wordpress 4.8.1 I am having problems with the link tracking. In both the email template preview and the actual sent email, links are going to a 404 Error page when tracking ...
1
vote
1answer
33 views

Event Participant invitation

We have created an event with on-line registration. How do we send the 'event' to contacts within a group in CiviCRM?
0
votes
0answers
44 views

CiviMail Template links are not working

I am using CiviCRM on wordpress 4.8.1 I am trying to set up our email templates. When I link to something the html is correct and links to the correct page, but when I send the email the links become ...
1
vote
1answer
62 views

Use Email Templates instead of Automated Messages

Need your help...I'm trying to send a custom email automatically when a contact is created via the 'Sign Up' page...I'm using a profile in the page with 'Add To Email Group' enabled and I've also ...
0
votes
2answers
84 views

CiviMail - Unable to select group, getting error of No recipients

After update from 4.7.23 to 4.7.24 Unable to select group, getting an error of No recipients, under Wordpress 4.8.1. My steps: Create new mailing Mailings>New Mailing The new mail opens. Click on ...
2
votes
2answers
74 views

CiviMail: Can only write new mailing in debug mode (SOLVED)

I've got the problem, that after an upgrade to the newest CiviCRM version (4.7.23) on WordPress, I can only create a new mass mailing when debug mode is enabled. When it is disabled, CiviCRM gives me ...
2
votes
1answer
39 views

Insert tokens for related contacts in CiviMail

Is it possible to insert tokens for related contacts into a CiviMail message? For example the mailing is going to John Smith but we would like to include his spouses name and address? Spouse is the ...
3
votes
1answer
40 views

Is there a token for the email used in a CiviMail mailing?

I'd like to include text in my mailings like: This email was sent to [contact.the_email_used_by_mailing] ... I am aware that I can use [contact.email] to bring in the primary email, but what if ...
3
votes
1answer
65 views

How to exclude contacts who already received a mailing?

As part of my online events, all participants should receive various mailings throughout the event. The problem is that I have people who keep registering to the event, and then they should receive ...
1
vote
1answer
46 views

Event confirmation e-mail is showing empty values for the mandatory profile fields

I'm using the Events - Registration Confirmation and Receipt (on-line) under the workflow messages in the e-mail templates. My event is using a custom Profile for the form fields. The confirmation ...
1
vote
2answers
67 views

Email Group Only Pulls subset of total emails

Having an interesting issue here whereby if I create a group in Civi to email, the actual recipient list is much smaller than the total number of contacts with an email in that group. For a recent ...
1
vote
1answer
63 views

CiviMail and Sparkpost Bounces Not Updating email address “On Hold”

We have been using the SparkPost extension (civi desk) about a month and it is sending emails fine. However, it may not be processing bounces completely and/or I do not understand how it works. If ...
1
vote
1answer
18 views

How to embed a Soundcloud player into CiviCRM mailings

I am trying to embed a Soundcloud player into a mailing. It all seems to work fine in the composition window but then the player doesn't appear in the draft mail when I send it to myself (I tried ...
1
vote
1answer
20 views

Mailing behavioural data throgh API

How do I get mailing behavioural data through the CiviCRM data through the API? Like number of bounce per mailing job or number of opens.
0
votes
1answer
51 views

using MailChimp on LAN CiviCRM

Our institute uses CiviCRM only on our LAN. is it possible to use mailChimp for bulk emailing, CiviMail, in our LAN CiviCRM.? Wordpress, Wamp 3, Windows 7
4
votes
1answer
210 views

How can I fix [civicrm.root] variable on an addon domain?

I believe [civicrm.root] is being computed incorrectly. Entering the absolute URLs in Settings > Resource URLs has been sufficient to fix most problems, but some problems persist. For example, ...
2
votes
1answer
30 views

How can I create a group containing all contacts with more than one email address?

I'd like to create such a group so that I can contact them to identify which of their multiple email addresses they want to have as their primary one.
1
vote
1answer
20 views

individual contacts: Bulk email?

What does it mean if, on an individual contact, I select the 'bulk email?' box when editing their email address? I want to be sure that all of our contacts can receive our newsletter.
1
vote
0answers
27 views

Bulk mail still listed under Activities tab

context: I'm upgrading from an old civicrm 3.4.5 (d6) to 4.7.22 (d7) and have done so apparently successfully.. I see reference that bulk emails are no longer listed in the activities tab by default ...
3
votes
1answer
136 views

screen for composing a mail is blank

I am using CiviCRM 4.7.21, on Drupal 7.56. I am attempting to send a monthly mail-out. If I choose last month's mail-out and click the "re-use" button, I get a blank screen: If I go to mailings->...
4
votes
1answer
84 views

Tracking links that have been added via tokens

I have created a token using hook_civicrm_tokenValues that inserts content into a CiviMail. The content includes URLs that we want to track. As I understand it (and I don't understand it very well) ...
1
vote
1answer
101 views

How to restore the colour button in Ckeditor

When I upgraded a site from 4.6 to 4.7 Ckeditor lost several buttons - Font, Size, Foreground Colour and Background Colour. I figured out how to restore Font and Size but cannot see how to get the 2 ...
0
votes
1answer
57 views

Civimail Not working after upgrade to 4.7.21 with Joomla 3.7.3 unless I turn on debugging

I run 3 instances of Civi with pretty much the same setup - All had been working fine on 4.7.20 4.7.21 not so much - 2 of the 3 instances get stuck at Initializing... when creating a new mailing or ...
3
votes
0answers
86 views

Cividesk Sparkpost extension aggressively marking contacts “On Hold”

I have the Sparkpost extension working great, but after 3 months of weekly mailings, 225 of my 2000 mailing list contacts have been marked "On Hold." This is a much higher attrition rate than with ...
3
votes
2answers
55 views

How do I get started using CiviCRM?

My boss wants to start using CiviCRM. We are a nonprofit organization for veterans. I am not familiar with Drupal and I am toying with a demo of CiviCRM and I am wondering how do I customize it to ...
0
votes
0answers
30 views

Mailings appear to complete but do not send and remain “running”

I am using Drupal 7.56 and CiviCRM 4.7.20. When I execute the mailing scheduler it appears to complete successfully but no email is sent. It fails with this error: line 81 of /var/www/html/sites/...
3
votes
1answer
109 views

How can I chase up mailing list subscribers who don't confirm their opt-in?

When someone adds themselves to a group that is configured as a mailing list they get sent an email with a confirmation link. The email includes the token: {subscribe.url} We now have something like ...
2
votes
1answer
38 views

configuring SMTP on windows 7 for Civicrm

I am running CiviCRM 4.7.20 on Windows 7, Wordpress. CiviCRM will be accessible only in our LAN network. Want to use the mail functionalities. Got stuck with the email configuration. Bit confused with ...
1
vote
0answers
106 views

CiviMail is not sending immediate mailing and scheduled mailing is working partially

In my first CiviMail "real" massive mailing, I tried an immediate mail (500 contacts), but no mail where sent. Then I force the "Send Scheduled Mailings" job, in order to start the shipping, but, ...
3
votes
2answers
57 views

How to include buttons in Civimail

I want to include two buttons in civimail template Accept and Decline. If the user clicks on accept/ decline button, It should notify the administrator with an email.However I can add buttons using ...
2
votes
2answers
258 views

Can't send or test bulk mail, but test mail succeeds in System Settings / Outbound email / SMTP

Civi 4.7.20 / WP 4.8 For the past several weeks, we've been unable to send out any emails or test mails through CiviMail. No errors are logged, and even with backtrace displayed and error debugging ...
1
vote
1answer
63 views

Drupal User ID Token

In civicrm contact summary we see Contact ID / User ID, where User ID refers to the drupal. I will need to customize a token for this User Id which I am supposed to use in civimail. Here in this link ...
1
vote
1answer
69 views

Mail error when sending to smart groups

I haven't been working on the server or the website, but we are spontaneously getting the following error when sending a test mailing or scheduling a mailing: When sending a test mailing: Error in ...
1
vote
1answer
37 views

CiviCRM identifies itself over SMTP as 'localhost' while sending CiviMail via CLI

CiviCRM should say ... EHLO example.com ... in the SMTP dialogue as it sends email. And it does when the email is being sent via a browser. But when the email is being send via a CLI batch job, ...
2
votes
2answers
93 views

Tracking on Civimail suddenly stopped working

Morning all Civi 4.7.14 Wordpress 4.7.5 Using Mosaico (the original one) All's been going fine for months and months.. suddenly the tracking has stopped working. The emails are being received..just ...
1
vote
1answer
424 views

how to configure outbound email as gmail

I want to configure my outbound email as gmail.I am new to this.Can you please tell me the steps like what should be SMTP username and password. Should I mark authenticate as yes/no? I tried but I am ...
0
votes
2answers
33 views

civicrmHooks.php no longer invoked under Joomla and CiviCRM 4.7.20

This is related to Invoking hook_custom_tokens and hook_custom_tokenValues in Joomla which used to work. It has now appeared to have stopped working which means that the custom tokens handled by ...
0
votes
1answer
57 views

Profile pic not displayed in civimail

As per the requirement I'm trying to get the token values of the custom fields like name, date of birth,country, profile pic etc in the civimail .But when the email is sent.The profile picture is not ...
0
votes
2answers
94 views

CiviMail Report - Administrator Permission Problem

I'm using CiviCRM 4.7.20, but the problem showed up at some point while I was using 4.7.11. I'm using the current version of WordPress. I'm the administrator and used this userID/password to upgrade ...
0
votes
1answer
49 views

"Could not copy Mosaico Template' in 4.7.20

I upgraded to 4.7.20 and am now unable to copy Mosaico templates. I also get strange behaviour when I try to edit a template. On clicking 'edit' CiviCRM displays 'Configure your Dashboard' and ...
0
votes
0answers
91 views

Scheduled mailings are started, but not finished, no messages sent unless “Run now”

I'm at a similar situation as in this question, which was a bug that supposedly got fixed. Scheduled mailings get started by the cron job, but no mailings are sent and the job never finish. We had ...
1
vote
1answer
38 views

How can I align an image to the top of a cell in civimail?

Currently it is displaying in the middle...   </td> <td style="width: 232px;"> <div style="text-align:center"> <figure class="image" style="...
1
vote
1answer
25 views

Activity date for automated mailings

For an automated emailing, eg for event registration, why is the Activity date shown as the date the email was set up ('Scheduled'), not the date the automated emailing took place. For example, we ...
4
votes
2answers
105 views

templates_c cache files not being deleted

This is a problem I've had for three or four years, but never solved. I send a monthly mailing to about 50k contacts using CiviMail. Each mailing is scheduled using the standard CiviCRM job scheduling....
1
vote
1answer
51 views

Civimail wont send (but Civi email will)

bit weird but here's whats happening I use the Mosaico extension (thank you very much) to do bulk emails. Ive been using it for some months with no issues. About a month ago I included a few Civi ...
1
vote
1answer
30 views

Outlook “Failed Fraud Detection” notice--only for some addresses from same domain

I'm experiencing a curious issue that I've been unable to fully resolve. After Microsoft modified their SPF detection sometime late last year, I discovered that the SPF record for my organization had ...
1
vote
2answers
135 views

Sparkpost Cividesk integration - processing of bounces

I have installed the Cividesk Sparkpost extension and am able to send mass mailings with CiviMail via my Sparkpost account (REST API). However, CiviCRM apparently doesn't process bounces. Would I ...
0
votes
1answer
115 views

Issues with the Default Email address for bounces - authentication

CiviCRM 4.7.19 / Drupal 7.54 I am stuggeling with the setup of the default mail account in CiviCRM (... /civicrm/admin/mailSettings?reset=1) I have setup a IMAP mail account for processing bounced ...
1
vote
0answers
52 views

CiviCRM sending all emails EXCEPT from CiviMail

daniel-strum 8:08 PM Maybe someone can point me in a direction to look... I posted this last night on MatterMost and got a few replies but I'm still stuck. I have an Drupal7 Civi 4.7.17 instance ...
1
vote
1answer
65 views

Upgrading from 4.7.18 to 4.7.19 breaks soap

I recently upgraded from 4.7.18 to 4.7.19 (under Drupal 7.54) and now CiviSMTP (as well as my browser) gets Drupal's "Page not found" page when trying to get to my soap.php file. Page not found The ...