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Questions tagged [civimail]

Questions specifically about CiviCRM's mass mailings system CiviMail. For question about general mail related issues in CiviCRM use the tag *email*.

9
votes
0answers
174 views

CiviMail mailer settings example

I'm not sure if it just me, but I am not 100% clear on what each of the CiviMail mailer settings do when combined together? Mailer Batch Limit: The total number of emails that will go out on each ...
5
votes
0answers
41 views

Resend a mailing to recipients who did not open

Our communications staff wants to be able to resend a mailing (or send a new mailing) to recipients who did not open a previous mailing. Of course, this is possible by creating a group from the "...
5
votes
0answers
109 views

What is your CiviMail throughput/sending speed with sparkpost?

We've just started using sparkpost to deliver our email, the sparkpost control panel provides some really nice stats and insight into mailing performance as well as how your emails are being treated ...
4
votes
0answers
31 views

Is the AB testing in CiviMail broken?

I have a client who is very keen to use the AB testing facility in CiviMail. they are currently running on CiviCRM 4.7.27 and shortly to update. When they set up an AB mailing, they are specifying ...
4
votes
0answers
65 views

Angular Error: Module 'crmMailing' is not available! When CiviMail is enabled

We are running a Bitnami Stack for CiviCrm and Drupal on our own local VM server. https://bitnami.com/stack/civicrm Our versions are CiviCrm 4.7.13 Drupal 7.52 I grant access to CiviCrm features ...
4
votes
0answers
31 views

How to clone an AB test?

I'm trying to re-use an existing ab test, but unlike normal mailings, can't find a way to clone them Is there a way that is better than copy paste the content of the email and create a new ab test?
4
votes
0answers
99 views

Problems with editing recipient groups of CiviMail

Sometimes I cannot remove a group from recipient list of a Mailing. This can happen for instance when I re-use a mailing, but I want to change the group – I can add a new one, but clicking "x" on the ...
3
votes
0answers
36 views

People tagged with “privacy: no bulk email” seem to be receiving bulk email

It seems pretty clear that contacts tagged with "NO BULK EMAILS (USER OPT OUT)" are still receiving bulk email. I see many contacts who continue to be listed as receiving bulk emails in the mailing ...
3
votes
0answers
27 views

After creating a mailing using Mosaico, can one save that as a new Mosaico template?

Quick answer seems to be no. Create a new mailing, pick one of the Mosaico templates. Add blocks, change text, etc., save it. Now after all that work I thought I'd like to save this as a new ...
3
votes
0answers
62 views

Permission errors on Cividesk Sparkpost extension

I’m looking for some assistance to debug an issue with the Cividesk Sparkpost extension. At first I thought that the extension was not compatible with Civi 5.8.x, but others report that is not the ...
3
votes
0answers
17 views

CiviMember payment- message template

When someone renews their membership using Pay Later, they get the Membership Receipt Online message as an Invoice from message templates. The contribution is pending. In the backend, if the ...
3
votes
0answers
29 views

Amazon SES Bounce Processing

I have setup Amazon SES to send email from CiviMail. All the stats except bounces are coming back into the system. For bounces I followed this helpful post here https://www.compucorp.co.uk/node/1740 ...
3
votes
0answers
42 views

VERP not working with SMTP in CiviMail

I'm trying various options for bounce processing, because mail seems to be flagged as Spam too often. My hosting provider (Siteground) is saying that SMTP is better than the PHP mail() route, but with ...
3
votes
0answers
44 views

Sending speed 30% slower after upgrade to 4.7.30

We finished the migration on a fairly big database from 4.7.24 to 4.7.30, and now the sending speed is capped at 200kmails/h, where we were previously above 300k/h any idea of what changed and cause ...
3
votes
0answers
47 views

CiviMail recipient listing behavior on Wordpress multisite

I am running CiviCRM 4.7.27 on WP 4.9.1. This is a multisite and I am seeing some odd behavior when composing an email with CiviMail regarding the "Groups" available recipients listing. For non-admin ...
3
votes
0answers
87 views

Cividesk Sparkpost extension aggressively marking contacts “On Hold”

I have the Sparkpost extension working great, but after 3 months of weekly mailings, 225 of my 2000 mailing list contacts have been marked "On Hold." This is a much higher attrition rate than with ...
3
votes
0answers
104 views

Print PDF and Send to Contact

We currently use CiviEvent extensively for online courses. When a person completes a course, we're able to use our certificate template to print out tokenized PDFs and then send those to the ...
3
votes
0answers
54 views

CiviMail forward to a friend not working (Mailing is not forwarded to the given email address.)

Any ideas on why this is occuring? I click the forward to a friend link in the civimailing in my inbox, fill in an email, then press forward. I am then presented with the error "Mailing is not ...
3
votes
0answers
98 views

CiviMail wysiwyg doesn't respect CiviCRM “Default Drupal Editor” option

Following instructions on this page, I've set the the CiviCRM wysiwyg to use the Default Drupal Editor, using the Wysiwyg input format. In my Drupal configuration, the Wysiwyg input format is set to ...
3
votes
0answers
23 views

How to make new groups immediately visible in a new mailing?

It seems that a newly created group (with mailinglist checked) isn't directly available when sending a new mass mailing, but does eventually end up being visible after a few minutes (probably between ...
3
votes
0answers
107 views

How to search by 'Added (by email)' va 'Added (by Admin)' for group membership

I am trying to find the best way to confirm users are double opted in to a group. A method I'd like to use is to see who has added themselves versus who was added by an administrator. I see this in ...
3
votes
0answers
57 views

Custom address type mailing label issue

Civicrm 4.6.5. When trying to create mailing labels, it works fine for primary address location, however when trying to use other location types or a custom location type we have created it just ...
2
votes
0answers
31 views

How do I force CiviMail to process all mail as an email activity?

I've setup CiviMail to process inbound mail as activities and assigns those emails to contacts. My problem is CiviMail does not process ALL emails. The component set up an "ignored" and "processed" ...
2
votes
0answers
15 views

Is there a way to limit the child groups displayed on an opt out message?

If you have a mailing group with child sub groups, when you offer an "opt out from this list" option, all child groups are displayed - including ones that the recipient isn't a member of eg a parent ...
2
votes
0answers
25 views

Email segmentation with thousands of groups

I am curious if there are any usability concerns with having thousands of regular mailing groups (not smart groups) to segment by county (3,142) in the US? Is there any guidelines or instances of Civi ...
2
votes
0answers
45 views

How does civicrm handle automatically generated 'Unsubscribe' messages from google

Asking because in looking at some other bounce issues I notice a bunch of emails such as Unsubscribe - This message was automatically generated by Gmail in INBOX/CiviMail/ignored and just ...
2
votes
0answers
25 views

CiviMail - CiviCRM (Drupal 7): Problem with attached documents

We are having a problem when sending emails with attached documents from CiviCRM and happens in both ways simple and bulk emails. Three months ago, we hadn’t this problem, we sent a bulk email last ...
2
votes
0answers
52 views

CiviMail SMTP error

I have configured SMTP on CiviCRM, All the details are correct I have received the test mail from CiviCRM mentioned that "SMTP settings are correct". But If I tried to send a campaign or an email to ...
2
votes
0answers
71 views

CiviMail Bounce Type - Syntax error - not specific

I know this has been touch on before, but we sent out around 4,500 emails using CiviMail via Sparkpost. 21% were bounced!! and most of them have the bounce type of "Syntax". Here is some examples ...
2
votes
0answers
33 views

When / how is a contact created when sending out a test newsletter

Recently we stumbled upon duplicate contacts in our system, who had merely an email-address. After some digging it seems that they were created when users utilize Mosaico to design an email and then ...
2
votes
0answers
39 views

Amazon SES bounce messages don't seem to be properly categorized as Spam, Syntax, Invalid, etc

We have Amazon SES set up as a mailer, which works great and cuts our mailing costs to negligible levels. The only issue is that the bounce messages don't seem to be getting properly categorized by ...
2
votes
0answers
36 views

CiviMail cannot create ACL recipient table after upgrading to CiviCRM 4.7.31

After upgrading to CiviCRM 4.7.31 I began to get several errors while initially trying to send a test e-mail using an ACL-based user. I noticed that these errors were not happening with the ...
2
votes
0answers
42 views

How do I change date display from 2017-03-20 to March 20, 2017?

Writing "Please Renew" letters to membership. Template text includes a token for the expiration date {membership.end_date}. In pdf printout, date converts to number format (yr-mo-day), even though in ...
2
votes
0answers
161 views

How are people dealing with ampersand replacement in CKEditor?

In WordPress and Civi 4.7.13, CKEditor replaces & with & This inherently breaks using smarty in mail/PDF templates. How are other people getting around this one? I've tried setting ...
2
votes
0answers
54 views

CiviMail mailing has 0 intended recipients

I'm having precisely the same problem as a number of others have reported here: When I create a mailing, and add a group os users, I get a notification of no intended recipients, and when I succeed in ...
2
votes
0answers
49 views

CiviMail auto-save: disable?

The auto-save feature when constructing a CiviMail mailing is a nice feature, but has some issues. We've had a few problems where two users have been in the same mailing at the same time, which ...
2
votes
0answers
48 views

Change default for tracking options to “no”

In some use cases, we rarely or never want wo use the tracking features of CiviCRM. Therefore, I would have like to default the tracking option to uncheck "Track Click Throughs" and "Track Opens". ...
2
votes
0answers
121 views

CiviMail Not Saving Changes to Email Drafts

My changes to a CiviMail draft are not visible when I try to come back to the same draft within the same web browser. However, if I open up the CiviMail campaign in a different web browser, those ...
2
votes
0answers
24 views

When someone opts out via an email, the last updated and modified by do not get changed? Should they?

If you go in and update the contact and make them opt out, there is a log entry and the modified date gets updated on civicdm_contact. If the contact does it via an email link there is no change to ...
2
votes
0answers
23 views

Trying to add those who opened a mailing to a group - result, all contacts added

We are trying to add contacts who opened a CiviMail mailing so that we can exclude them from receiving the next mailing. I'm not sure if this is the best way to handle that but here is what we did: ...
2
votes
0answers
95 views

Configure email envelope “Fam.Doe” <johndoe@email.com>

In our organisation people share emailadresses. (Context: sumercamps, children share the emailadres of their parents who register them) When sending out a bulkmailing and deduping while sending, the ...
2
votes
0answers
111 views

Scheduled Reminder is sending 2nd reminder AFTER they have already renewed a membership

Powered by CiviCRM 4.6.3 I have 3 reminder emails being sent out to a particular membership type after their memberships expire. The first is sent 0 hour before Membership End Date on August 1, 2015....
1
vote
0answers
28 views

CiviMail doesn't save when using Checksum event links

Running CiviCRM 5.10.4 and Drupal 7.65. Trying to send out a bulk email through CiviMail using a checksum link for an event registration. However when I insert the checksum link, I get an error ...
1
vote
0answers
36 views

CiviMail/KCFinder becoming nearly unusable

Following up on two earlier posts regarding the similar issues on Drupal - intolerable performance and changing the KCFinder folder. In our case we are running WordPress 5.1.1, CiviCRM 5.10.3, so it ...
1
vote
0answers
26 views

Deadlock when executing job to clear group cache

We have had issues where we can't send a mailing. Trying to send a test mailing gets stuck on "saving". I attempted to run the job to flush the smart group cache and the job log reports that it ...
1
vote
0answers
18 views

Can't access member sync page

My wordpress site is hosted by godaddy and I want to use CiviCRM but when I click here: CiviCRM WordPress Member Sync the settings link it says this: "Sorry you are not allowed to access this page"....
1
vote
0answers
42 views

CiviMail - Syntax error, 40% emails bounced

Have read other questions on this but haven't read any solutions. Using Drupal 7.64 with CiviCRM 5.10.4. Sent out a bulk email (newsletter) using CiviCRM last Friday to a group of 2100 members. ...
1
vote
0answers
18 views

CiviMail Sent/Scheduled Mailings does not list mailings for some users

I'm in a context using some CiviCRM ACLs to restrict access for regional staff to regional contacts. Some core staff have access across the regions. However, the regional staff cannot view the list ...
1
vote
0answers
25 views

CiviCRM Email seems not working

I am using CiviCRM 5.9.1 on Drupal 7.56, and on a pantheon server, we use mail() for our outgoing mail. And it is giving an error after sending a test email. Please refer the screenshot I have ...
1
vote
0answers
17 views

Unable to submit Mosaico mailings

We have recently started using mosaico and despite test mailings being sent and received successfully we cant get any 'live'messages to send, to individuals or groups. When you hit submit it just ...