Questions tagged [civimail]

Questions specifically about CiviCRM's mass mailings system CiviMail. For question about general mail related issues in CiviCRM use the tag *email*.

128 questions with no upvoted or accepted answers
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votes
1answer
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CiviMail mailer settings example

I'm not sure if it just me, but I am not 100% clear on what each of the CiviMail mailer settings do when combined together? Mailer Batch Limit: The total number of emails that will go out on each ...
5
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0answers
45 views

Resend a mailing to recipients who did not open

Our communications staff wants to be able to resend a mailing (or send a new mailing) to recipients who did not open a previous mailing. Of course, this is possible by creating a group from the "...
5
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116 views

What is your CiviMail throughput/sending speed with sparkpost?

We've just started using sparkpost to deliver our email, the sparkpost control panel provides some really nice stats and insight into mailing performance as well as how your emails are being treated ...
4
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0answers
36 views

Is the AB testing in CiviMail broken?

I have a client who is very keen to use the AB testing facility in CiviMail. they are currently running on CiviCRM 4.7.27 and shortly to update. When they set up an AB mailing, they are specifying ...
4
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0answers
70 views

Angular Error: Module 'crmMailing' is not available! When CiviMail is enabled

We are running a Bitnami Stack for CiviCrm and Drupal on our own local VM server. https://bitnami.com/stack/civicrm Our versions are CiviCrm 4.7.13 Drupal 7.52 I grant access to CiviCrm features ...
4
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0answers
32 views

How to clone an AB test?

I'm trying to re-use an existing ab test, but unlike normal mailings, can't find a way to clone them Is there a way that is better than copy paste the content of the email and create a new ab test?
4
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0answers
99 views

Problems with editing recipient groups of CiviMail

Sometimes I cannot remove a group from recipient list of a Mailing. This can happen for instance when I re-use a mailing, but I want to change the group – I can add a new one, but clicking "x" on the ...
3
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0answers
45 views

People tagged with “privacy: no bulk email” seem to be receiving bulk email

It seems pretty clear that contacts tagged with "NO BULK EMAILS (USER OPT OUT)" are still receiving bulk email. I see many contacts who continue to be listed as receiving bulk emails in the mailing ...
3
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0answers
29 views

After creating a mailing using Mosaico, can one save that as a new Mosaico template?

Quick answer seems to be no. Create a new mailing, pick one of the Mosaico templates. Add blocks, change text, etc., save it. Now after all that work I thought I'd like to save this as a new ...
3
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0answers
74 views

Permission errors on Cividesk Sparkpost extension

I’m looking for some assistance to debug an issue with the Cividesk Sparkpost extension. At first I thought that the extension was not compatible with Civi 5.8.x, but others report that is not the ...
3
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0answers
17 views

CiviMember payment- message template

When someone renews their membership using Pay Later, they get the Membership Receipt Online message as an Invoice from message templates. The contribution is pending. In the backend, if the ...
3
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0answers
42 views

Amazon SES Bounce Processing

I have setup Amazon SES to send email from CiviMail. All the stats except bounces are coming back into the system. For bounces I followed this helpful post here https://www.compucorp.co.uk/node/1740 ...
3
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0answers
46 views

VERP not working with SMTP in CiviMail

I'm trying various options for bounce processing, because mail seems to be flagged as Spam too often. My hosting provider (Siteground) is saying that SMTP is better than the PHP mail() route, but with ...
3
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0answers
48 views

CiviMail recipient listing behavior on Wordpress multisite

I am running CiviCRM 4.7.27 on WP 4.9.1. This is a multisite and I am seeing some odd behavior when composing an email with CiviMail regarding the "Groups" available recipients listing. For non-admin ...
3
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0answers
95 views

Cividesk Sparkpost extension aggressively marking contacts “On Hold”

I have the Sparkpost extension working great, but after 3 months of weekly mailings, 225 of my 2000 mailing list contacts have been marked "On Hold." This is a much higher attrition rate than with ...
3
votes
1answer
118 views

How can I chase up mailing list subscribers who don't confirm their opt-in?

When someone adds themselves to a group that is configured as a mailing list they get sent an email with a confirmation link. The email includes the token: {subscribe.url} We now have something like ...
3
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0answers
114 views

Print PDF and Send to Contact

We currently use CiviEvent extensively for online courses. When a person completes a course, we're able to use our certificate template to print out tokenized PDFs and then send those to the ...
3
votes
1answer
217 views

Unable to Connect to MailStore for Bounce Processing

Tested on Wordpress 4.7.3 and Joomla CiviCRM 4.7.16 We've set up a domain for all Civi-related mail processing for our CiviCRM clients for whom we provide site management. For one account we are ...
3
votes
1answer
287 views

Sparkpost disable engangement tracking

Has anyone successfully switched off Engagement Tracking on SparkPost? I did this at https://app.sparkpost.com/account/smtp But all links are getting converted to http://go.sparkpostmail.com/
3
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0answers
56 views

CiviMail forward to a friend not working (Mailing is not forwarded to the given email address.)

Any ideas on why this is occuring? I click the forward to a friend link in the civimailing in my inbox, fill in an email, then press forward. I am then presented with the error "Mailing is not ...
3
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0answers
108 views

How to search by 'Added (by email)' va 'Added (by Admin)' for group membership

I am trying to find the best way to confirm users are double opted in to a group. A method I'd like to use is to see who has added themselves versus who was added by an administrator. I see this in ...
3
votes
1answer
353 views

CiviMail > New Mailing > No recipients Error

We've recently installed CiviCRM 4.6.6 and we're on WordPress 4.3. I'm experiencing the same issues as shown in this thread: CiviMail Mailing - Unable to select group, getting error of No recipients ...
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0answers
58 views

Custom address type mailing label issue

Civicrm 4.6.5. When trying to create mailing labels, it works fine for primary address location, however when trying to use other location types or a custom location type we have created it just ...
2
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0answers
14 views

Is it possible to create a Report (or Search) for a general view of “total openings” in CiviMail?

We all know that in CiviMAIL the "total openings" metric can be misleading with respect to "unique openings" due to the pixel/images tracking. However, in an engagement activity, it would be very ...
2
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0answers
24 views

Membership Fee token displays in Email with 9 decimal points

Scheduled Reminder for renewing sponsorships uses membership fee token. However when sponsors receives the resultant email reminder the fee is displayed as XX.XXXXXXXXX.
2
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0answers
37 views

How do I force CiviMail to process all mail as an email activity?

I've setup CiviMail to process inbound mail as activities and assigns those emails to contacts. My problem is CiviMail does not process ALL emails. The component set up an "ignored" and "processed" ...
2
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0answers
17 views

Is there a way to limit the child groups displayed on an opt out message?

If you have a mailing group with child sub groups, when you offer an "opt out from this list" option, all child groups are displayed - including ones that the recipient isn't a member of eg a parent ...
2
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0answers
29 views

Email segmentation with thousands of groups

I am curious if there are any usability concerns with having thousands of regular mailing groups (not smart groups) to segment by county (3,142) in the US? Is there any guidelines or instances of Civi ...
2
votes
1answer
32 views

“This site can't be reached” error message when trying to

I got the above error message when trying to print mailing labels. I have here a screen cap of the entire message and I'd appreciate it if you could please help me resolve this issue. Thanks
2
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0answers
52 views

How does civicrm handle automatically generated 'Unsubscribe' messages from google

Asking because in looking at some other bounce issues I notice a bunch of emails such as Unsubscribe - This message was automatically generated by Gmail in INBOX/CiviMail/ignored and just ...
2
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0answers
28 views

CiviMail - CiviCRM (Drupal 7): Problem with attached documents

We are having a problem when sending emails with attached documents from CiviCRM and happens in both ways simple and bulk emails. Three months ago, we hadn’t this problem, we sent a bulk email last ...
2
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0answers
64 views

CiviMail SMTP error

I have configured SMTP on CiviCRM, All the details are correct I have received the test mail from CiviCRM mentioned that "SMTP settings are correct". But If I tried to send a campaign or an email to ...
2
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0answers
89 views

CiviMail Bounce Type - Syntax error - not specific

I know this has been touch on before, but we sent out around 4,500 emails using CiviMail via Sparkpost. 21% were bounced!! and most of them have the bounce type of "Syntax". Here is some examples ...
2
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0answers
34 views

When / how is a contact created when sending out a test newsletter

Recently we stumbled upon duplicate contacts in our system, who had merely an email-address. After some digging it seems that they were created when users utilize Mosaico to design an email and then ...
2
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0answers
40 views

Amazon SES bounce messages don't seem to be properly categorized as Spam, Syntax, Invalid, etc

We have Amazon SES set up as a mailer, which works great and cuts our mailing costs to negligible levels. The only issue is that the bounce messages don't seem to be getting properly categorized by ...
2
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0answers
38 views

CiviMail cannot create ACL recipient table after upgrading to CiviCRM 4.7.31

After upgrading to CiviCRM 4.7.31 I began to get several errors while initially trying to send a test e-mail using an ACL-based user. I noticed that these errors were not happening with the ...
2
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0answers
44 views

Sending speed 30% slower after upgrade to 4.7.30

We finished the migration on a fairly big database from 4.7.24 to 4.7.30, and now the sending speed is capped at 200kmails/h, where we were previously above 300k/h any idea of what changed and cause ...
2
votes
1answer
102 views

How to fix receipt/confirmation attached PDF alignment in email?

Civicrm email receipt/confirmation attach PDF files alignment issue. We facing alignment issue in attached PDF file, Left side margin high and it is creating empty pages. Which file needs to edit ...
2
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0answers
44 views

How do I change date display from 2017-03-20 to March 20, 2017?

Writing "Please Renew" letters to membership. Template text includes a token for the expiration date {membership.end_date}. In pdf printout, date converts to number format (yr-mo-day), even though in ...
2
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0answers
169 views

How are people dealing with ampersand replacement in CKEditor?

In WordPress and Civi 4.7.13, CKEditor replaces & with & This inherently breaks using smarty in mail/PDF templates. How are other people getting around this one? I've tried setting ...
2
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0answers
54 views

CiviMail mailing has 0 intended recipients

I'm having precisely the same problem as a number of others have reported here: When I create a mailing, and add a group os users, I get a notification of no intended recipients, and when I succeed in ...
2
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0answers
50 views

CiviMail auto-save: disable?

The auto-save feature when constructing a CiviMail mailing is a nice feature, but has some issues. We've had a few problems where two users have been in the same mailing at the same time, which ...
2
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0answers
98 views

CiviMail wysiwyg doesn't respect CiviCRM “Default Drupal Editor” option

Following instructions on this page, I've set the the CiviCRM wysiwyg to use the Default Drupal Editor, using the Wysiwyg input format. In my Drupal configuration, the Wysiwyg input format is set to ...
2
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0answers
53 views

Change default for tracking options to “no”

In some use cases, we rarely or never want wo use the tracking features of CiviCRM. Therefore, I would have like to default the tracking option to uncheck "Track Click Throughs" and "Track Opens". ...
2
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0answers
23 views

How to make new groups immediately visible in a new mailing?

It seems that a newly created group (with mailinglist checked) isn't directly available when sending a new mass mailing, but does eventually end up being visible after a few minutes (probably between ...
2
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0answers
122 views

CiviMail Not Saving Changes to Email Drafts

My changes to a CiviMail draft are not visible when I try to come back to the same draft within the same web browser. However, if I open up the CiviMail campaign in a different web browser, those ...
2
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0answers
24 views

When someone opts out via an email, the last updated and modified by do not get changed? Should they?

If you go in and update the contact and make them opt out, there is a log entry and the modified date gets updated on civicdm_contact. If the contact does it via an email link there is no change to ...
2
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0answers
24 views

Trying to add those who opened a mailing to a group - result, all contacts added

We are trying to add contacts who opened a CiviMail mailing so that we can exclude them from receiving the next mailing. I'm not sure if this is the best way to handle that but here is what we did: ...
2
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0answers
95 views

Configure email envelope “Fam.Doe” <johndoe@email.com>

In our organisation people share emailadresses. (Context: sumercamps, children share the emailadres of their parents who register them) When sending out a bulkmailing and deduping while sending, the ...
2
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0answers
112 views

Scheduled Reminder is sending 2nd reminder AFTER they have already renewed a membership

Powered by CiviCRM 4.6.3 I have 3 reminder emails being sent out to a particular membership type after their memberships expire. The first is sent 0 hour before Membership End Date on August 1, 2015....