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Questions tagged [civimail]

Questions specifically about CiviCRM's mass mailings system CiviMail. For question about general mail related issues in CiviCRM use the tag *email*.

7
votes
0answers
163 views

CiviMail mailer settings example

I'm not sure if it just me, but I am not 100% clear on what each of the CiviMail mailer settings do when combined together? Mailer Batch Limit: The total number of emails that will go out on each ...
4
votes
0answers
25 views

Resend a mailing to recipients who did not open

Our communications staff wants to be able to resend a mailing (or send a new mailing) to recipients who did not open a previous mailing. Of course, this is possible by creating a group from the "...
4
votes
0answers
29 views

Is the AB testing in CiviMail broken?

I have a client who is very keen to use the AB testing facility in CiviMail. they are currently running on CiviCRM 4.7.27 and shortly to update. When they set up an AB mailing, they are specifying ...
4
votes
0answers
58 views

Angular Error: Module 'crmMailing' is not available! When CiviMail is enabled

We are running a Bitnami Stack for CiviCrm and Drupal on our own local VM server. https://bitnami.com/stack/civicrm Our versions are CiviCrm 4.7.13 Drupal 7.52 I grant access to CiviCrm features ...
4
votes
0answers
105 views

What is your CiviMail throughput/sending speed with sparkpost?

We've just started using sparkpost to deliver our email, the sparkpost control panel provides some really nice stats and insight into mailing performance as well as how your emails are being treated ...
4
votes
0answers
31 views

How to clone an AB test?

I'm trying to re-use an existing ab test, but unlike normal mailings, can't find a way to clone them Is there a way that is better than copy paste the content of the email and create a new ab test?
4
votes
0answers
97 views

Problems with editing recipient groups of CiviMail

Sometimes I cannot remove a group from recipient list of a Mailing. This can happen for instance when I re-use a mailing, but I want to change the group – I can add a new one, but clicking "x" on the ...
3
votes
0answers
16 views

After creating a mailing using Mosaico, can one save that as a new Mosaico template?

Quick answer seems to be no. Create a new mailing, pick one of the Mosaico templates. Add blocks, change text, etc., save it. Now after all that work I thought I'd like to save this as a new ...
3
votes
0answers
48 views

Permission errors on Cividesk Sparkpost extension

I’m looking for some assistance to debug an issue with the Cividesk Sparkpost extension. At first I thought that the extension was not compatible with Civi 5.8.x, but others report that is not the ...
3
votes
0answers
17 views

CiviMember payment- message template

When someone renews their membership using Pay Later, they get the Membership Receipt Online message as an Invoice from message templates. The contribution is pending. In the backend, if the ...
3
votes
0answers
44 views

Sending speed 30% slower after upgrade to 4.7.30

We finished the migration on a fairly big database from 4.7.24 to 4.7.30, and now the sending speed is capped at 200kmails/h, where we were previously above 300k/h any idea of what changed and cause ...
3
votes
0answers
45 views

CiviMail recipient listing behavior on Wordpress multisite

I am running CiviCRM 4.7.27 on WP 4.9.1. This is a multisite and I am seeing some odd behavior when composing an email with CiviMail regarding the "Groups" available recipients listing. For non-admin ...
3
votes
0answers
81 views

Cividesk Sparkpost extension aggressively marking contacts “On Hold”

I have the Sparkpost extension working great, but after 3 months of weekly mailings, 225 of my 2000 mailing list contacts have been marked "On Hold." This is a much higher attrition rate than with ...
3
votes
0answers
99 views

Print PDF and Send to Contact

We currently use CiviEvent extensively for online courses. When a person completes a course, we're able to use our certificate template to print out tokenized PDFs and then send those to the ...
3
votes
0answers
52 views

CiviMail forward to a friend not working (Mailing is not forwarded to the given email address.)

Any ideas on why this is occuring? I click the forward to a friend link in the civimailing in my inbox, fill in an email, then press forward. I am then presented with the error "Mailing is not ...
3
votes
0answers
96 views

CiviMail wysiwyg doesn't respect CiviCRM “Default Drupal Editor” option

Following instructions on this page, I've set the the CiviCRM wysiwyg to use the Default Drupal Editor, using the Wysiwyg input format. In my Drupal configuration, the Wysiwyg input format is set to ...
3
votes
0answers
21 views

How to make new groups immediately visible in a new mailing?

It seems that a newly created group (with mailinglist checked) isn't directly available when sending a new mass mailing, but does eventually end up being visible after a few minutes (probably between ...
3
votes
0answers
104 views

How to search by 'Added (by email)' va 'Added (by Admin)' for group membership

I am trying to find the best way to confirm users are double opted in to a group. A method I'd like to use is to see who has added themselves versus who was added by an administrator. I see this in ...
3
votes
0answers
51 views

Custom address type mailing label issue

Civicrm 4.6.5. When trying to create mailing labels, it works fine for primary address location, however when trying to use other location types or a custom location type we have created it just ...
2
votes
0answers
39 views

How does civicrm handle automatically generated 'Unsubscribe' messages from google

Asking because in looking at some other bounce issues I notice a bunch of emails such as Unsubscribe - This message was automatically generated by Gmail in INBOX/CiviMail/ignored and just ...
2
votes
0answers
19 views

CiviMail - CiviCRM (Drupal 7): Problem with attached documents

We are having a problem when sending emails with attached documents from CiviCRM and happens in both ways simple and bulk emails. Three months ago, we hadn’t this problem, we sent a bulk email last ...
2
votes
0answers
22 views

Amazon SES Bounce Processing

I have setup Amazon SES to send email from CiviMail. All the stats except bounces are coming back into the system. For bounces I followed this helpful post here https://www.compucorp.co.uk/node/1740 ...
2
votes
0answers
43 views

CiviMail SMTP error

I have configured SMTP on CiviCRM, All the details are correct I have received the test mail from CiviCRM mentioned that "SMTP settings are correct". But If I tried to send a campaign or an email to ...
2
votes
0answers
53 views

CiviMail Bounce Type - Syntax error - not specific

I know this has been touch on before, but we sent out around 4,500 emails using CiviMail via Sparkpost. 21% were bounced!! and most of them have the bounce type of "Syntax". Here is some examples ...
2
votes
0answers
31 views

When / how is a contact created when sending out a test newsletter

Recently we stumbled upon duplicate contacts in our system, who had merely an email-address. After some digging it seems that they were created when users utilize Mosaico to design an email and then ...
2
votes
0answers
34 views

VERP not working with SMTP in CiviMail

I'm trying various options for bounce processing, because mail seems to be flagged as Spam too often. My hosting provider (Siteground) is saying that SMTP is better than the PHP mail() route, but with ...
2
votes
0answers
38 views

Amazon SES bounce messages don't seem to be properly categorized as Spam, Syntax, Invalid, etc

We have Amazon SES set up as a mailer, which works great and cuts our mailing costs to negligible levels. The only issue is that the bounce messages don't seem to be getting properly categorized by ...
2
votes
0answers
32 views

CiviMail cannot create ACL recipient table after upgrading to CiviCRM 4.7.31

After upgrading to CiviCRM 4.7.31 I began to get several errors while initially trying to send a test e-mail using an ACL-based user. I noticed that these errors were not happening with the ...
2
votes
0answers
38 views

How do I change date display from 2017-03-20 to March 20, 2017?

Writing "Please Renew" letters to membership. Template text includes a token for the expiration date {membership.end_date}. In pdf printout, date converts to number format (yr-mo-day), even though in ...
2
votes
0answers
153 views

How are people dealing with ampersand replacement in CKEditor?

In WordPress and Civi 4.7.13, CKEditor replaces & with & This inherently breaks using smarty in mail/PDF templates. How are other people getting around this one? I've tried setting ...
2
votes
0answers
54 views

CiviMail mailing has 0 intended recipients

I'm having precisely the same problem as a number of others have reported here: When I create a mailing, and add a group os users, I get a notification of no intended recipients, and when I succeed in ...
2
votes
0answers
46 views

CiviMail auto-save: disable?

The auto-save feature when constructing a CiviMail mailing is a nice feature, but has some issues. We've had a few problems where two users have been in the same mailing at the same time, which ...
2
votes
0answers
45 views

Change default for tracking options to “no”

In some use cases, we rarely or never want wo use the tracking features of CiviCRM. Therefore, I would have like to default the tracking option to uncheck "Track Click Throughs" and "Track Opens". ...
2
votes
0answers
117 views

CiviMail Not Saving Changes to Email Drafts

My changes to a CiviMail draft are not visible when I try to come back to the same draft within the same web browser. However, if I open up the CiviMail campaign in a different web browser, those ...
2
votes
0answers
24 views

When someone opts out via an email, the last updated and modified by do not get changed? Should they?

If you go in and update the contact and make them opt out, there is a log entry and the modified date gets updated on civicdm_contact. If the contact does it via an email link there is no change to ...
2
votes
0answers
22 views

Trying to add those who opened a mailing to a group - result, all contacts added

We are trying to add contacts who opened a CiviMail mailing so that we can exclude them from receiving the next mailing. I'm not sure if this is the best way to handle that but here is what we did: ...
2
votes
0answers
95 views

Configure email envelope “Fam.Doe” <johndoe@email.com>

In our organisation people share emailadresses. (Context: sumercamps, children share the emailadres of their parents who register them) When sending out a bulkmailing and deduping while sending, the ...
2
votes
0answers
110 views

Scheduled Reminder is sending 2nd reminder AFTER they have already renewed a membership

Powered by CiviCRM 4.6.3 I have 3 reminder emails being sent out to a particular membership type after their memberships expire. The first is sent 0 hour before Membership End Date on August 1, 2015....
1
vote
0answers
14 views

Mosaico 2.0, Drupal 7.64 - “Sorry an error occurred and your information was not saved”

Installed Mosaico 2.0-beta4 on Drupal 7.64 and CiviCRM 5.7.2. I followed all installation instructions and installed Shoreditch then Flexmailer then Mosaico. I'm getting an error - when I try and ...
1
vote
0answers
12 views

Unable to submit Mosaico mailings

We have recently started using mosaico and despite test mailings being sent and received successfully we cant get any 'live'messages to send, to individuals or groups. When you hit submit it just ...
1
vote
0answers
9 views

Is A/B testing possible using Mosaico?

When I go through the Create new A/B test workflow, it presents me with a traditional mailing interface, even though I have Mosaico installed. I'm pretty sure that means A/B testing is not possible ...
1
vote
0answers
23 views

Postcode limitations

We never had a problem with the postal code, nothing has changed, but this time CiviMAIL generates an error, caused by a limit on the postal code (between 2000 and 3000). Where is this limitation/...
1
vote
0answers
16 views

CiviMail draft takes a really long time to save

We recently upgraded to Debian 9 so I think there are some server configs and tuning yet to be done. Originally draft mailings wouldn't save at all and I recreated the smart group that fed the ...
1
vote
0answers
35 views

Transactional Mail Extension Problem

I installed the Transactional Mail Extension and after adjusting a needed Drupal CiviMail permission got it working. After testing, I deleted the Transactional Mail pseudo mailing, to start fresh, ...
1
vote
0answers
22 views

Copying and pasting formatted text

Using a Mac laptop, when I copy formatted text from Mac Mail into a CiviMail newsletter I'm composing using Firefox, it does what I need. But doing the same using a Mac desktop, the pasted text is ...
1
vote
0answers
48 views

Authentication error when running the “Fetch Bounces” scheduled job:

Parameters parsed (and passed to API method): a:1:{s:7:"version";i:3;} Full message: Finished execution of Fetch Bounces with result: Failure, Error message: A fatal error was triggered: Could not ...
1
vote
0answers
38 views

civicrm mosaico optout token goes to unsubscribe page

Using Mosaico V2 This token - {action.optOutUrl} resolves to this: https://nbts1.nubay.net/civicrm/mailing/optout?reset=1&jid=112&qid=48&h=e3c048a15c39a655 which goes to this page ...
1
vote
0answers
46 views

Civimail bounce

I'm beating my head over this, maybe someone else can shed some light. Centos7 php7.0 mariadb 5.5 Joomla! 3.8.7 CiviCRM 5.0.0 Virtualmin (Dovecot 2.2.10 + Postfix 2.10.1) If I run the email ...
1
vote
0answers
23 views

All CiviMail users can see every mailing in 'Include Mailing', even ones they shouldn't have access to

My expectation was that a user without Administrate CiviCRM permission would not be able to see another user's mailings in the Recipients: Include Mailing list. Instead a user with access over List A ...
1
vote
0answers
16 views

Make CiviMail work with from address a Google Domain!

The email for my domain is provided by gmail. However, any time I try to send an email from my CiviServer to that domain only, the email isn't received, and I get: 250 2.1.0 ... Sender ok ...