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Questions tagged [civimail]

Questions specifically about CiviCRM's mass mailings system CiviMail. For question about general mail related issues in CiviCRM use the tag *email*.

15
votes
1answer
444 views

How do I send to Multiple Email Addresses for a contact in CiviMail?

Is there a way to configure CiviCRM so that it will send emails to all email addresses on a contact record? If not, then how do you best utilize multiple email addresses on a contact (individual, ...
14
votes
4answers
1k views

Is there a way to enable or install the full version of CKEditor in CiviCRM 4.6.x?

So is there a way to enable or install the full version of the free and open source CKEditor in CiviCRM 4.6.x ? Looks like the CKEditor Standard editor (see http://ckeditor.com/demo#standard ) is ...
12
votes
4answers
419 views

Which contacts in a mailing group are NOT recipients of a mass mailing?

I have a mailing group with 1396 contacts in it, 8 of whom don't have email addresses and 21 of whom have opted out of bulk email. Therefore there should be 1367 contacts emailed. However, when I ...
10
votes
7answers
731 views

Free Mandrill usage going away. What alternatives work well?

Mandrill users are being notified that the service is being integrated into Mailchimp, and you must have a paid account by the end of April. What alternatives are out there that work well with ...
10
votes
2answers
374 views

How do contact hashes work, and how do I keep them secure?

Currently we don't use contact hashes but we'd really like to. My understanding is that contact hashes are exposed as a token that can be used in CiviMail where they are appended to links. They're ...
10
votes
3answers
772 views

Why can't I send bulk SMS (even though I can send individually)?

I'm working for Engineers Without Borders Galicia and we are migrating our volunteer managing system to CiviCRM. I'm experiencing something quite like this bug: https://issues.civicrm.org/jira/browse/...
9
votes
5answers
292 views

How should I add sign up forms into 3rd party sites?

Our install is on Joomla, but Civi newsletter signup forms are needed also on other sites. They use everything from manual HTML (etc.) to other CMS platforms. How can I add group sign up forms to them?...
9
votes
3answers
180 views

How to disable “From email address” for unauthorized users?

If we define "From email address" then any user can use any of these addresses to send an email through the CiviCRM. Is there any way to disable the selection of these addresses for specific roles?
9
votes
1answer
81 views

How do I modify the new 4.6 CiviMail form?

I am the author of a CiviCRM extension that needs to disable, depending on configuration, the URL tracking and open tracking checkboxes of the mailing form. In version 4.4 this was accomplished using ...
8
votes
3answers
952 views

Can I put custom field tokens into a message template?

I want to add custom fields to mail templates without writing tokens. Is this possible? If so, where can I find the entity relationship diagram for civi? Thanks,
8
votes
4answers
336 views

'Unknown path' error when trying to access New Mailing with version 4.6.2

It tries to go to "http://mycivicrmsite/civicrm/a" but it giving an "Unknown path" error. It doesn't seem to redirect to "http://mycivicrmsite/civicrm/a#/mailing/new" which seems to work. We don't ...
8
votes
2answers
280 views

How to change mailing form and set the default value for url_tracking to false?

Is it possible to alter the mailing form? I want to set the default value for url_tracking to false. Usually I would write a hook_civicrm_buildForm and set a custom default value but this hook is not ...
8
votes
6answers
439 views

Why do 'track click through' links not redirect to correct address?

When I add links to external websites (such as www.wikipedia.org) to mailings and check 'track click through' the links go to a page on my website that says 'page doesn't exist'. The url is something ...
7
votes
12answers
1k views

Mailing issue. Could not identify any recipients. Perhaps the group is empty?

I am experiencing a weird issue on my CiviCRM 4.7.3 on Joomla 3.5.0 (also happening on some 4.7.8 on Drupal 7) When I try to send or schedule a mailing and I hit "Send test" I receive an error saying ...
7
votes
4answers
858 views

CiviMail - Prevent images from being blocked by Outlook

How do I embed images in the email body using CKEditor such that they are loaded automatically in email clients such as Outlook and they and not blocked, with the user having to righ-click to download....
7
votes
2answers
1k views

How do I override the default CKEditor configuration?

The question Where/how can I override the default CKEditor configuration files in CiviCRM? Original issue / follow-up question We have a custom email template that uses <html>, <head>, &...
7
votes
2answers
479 views

How can I provide mailing receipients an “Unsubscribe All” option?

When recipients click "Unsubscribe" in my mailings, it takes them to a page where they can unsubscribe from every group the mailing was sent to. Is there a way to let them opt-out of one and not the ...
7
votes
1answer
672 views

CiviCRM not sending mails

We've updated CiviCRM to 4.6.3. Since then, CiviMail has stopped working. When we log in, the following warning pops up: "Warning: Outbound email is disabled in system settings. Proper settings ...
7
votes
1answer
179 views

What is the difference between Tracked Opens and Confirmed Opens

Does anyone know why there would be a difference/what the difference is between the "tracked opens" that you see on an individual mailing report and the "confirmed opens" you see when you run a ...
7
votes
2answers
93 views

Track URL containing tokens in CiviMail

Is it possible for CiviMail to track embedded URLs? For eg, I've a URL which contains contact id and checksum tokens in it. I need to check how many users have clicked the URL from the email. URL to ...
7
votes
3answers
198 views

Mass Deleting Scheduled and Sent Mailings, Drafts, etc

DB has grown so huge and it started to cause problems with sending mass mailings. I want to delete old mass mailings, the sent ones and the drafts, etc. Is there away to do it in one click instead of ...
7
votes
1answer
48 views

How can I track donations made as a result of a particular email?

I know that I can see who clicked through on the "donate" link on an email - but I don't see a way to check if the donation was made as part of that interaction. Is there a way to determine this?
7
votes
2answers
83 views

On multi-site CiviCRM, are mailings supposed to be separated per-domain?

According to the CiviCRM wiki here, under "Functional Separation in Multisite", mailings are listed as separated by domain. However, when my users access the "Scheduled and Sent Mailings", they see ...
7
votes
2answers
392 views

Can CiviMail send multiple mailing jobs concurrently?

The CiviMail documentation and settings pages indicate that it is possible to have multiple mailer delivery jobs executing simultaneously. See Settings - CiviMail (/civicrm/admin/mail?reset=1) : ...
7
votes
1answer
84 views

A way to continue a mailing that was cancelled?

Currently when a mailing is scheduled if we see a change that is needed, we have to cancel the mailing, then reuse it, fix the mistake, and send it again. Then we have to delete the original if we ...
7
votes
0answers
169 views

CiviMail mailer settings example

I'm not sure if it just me, but I am not 100% clear on what each of the CiviMail mailer settings do when combined together? Mailer Batch Limit: The total number of emails that will go out on each ...
7
votes
2answers
134 views

CiviMail: What is the expected behaviour when unsubscribing from a mailing sent to a parent group?

I'm sure I remember reading somewhere ages ago that when unsubscribing from a mailing sent to a parent group, the contact would be removed from all of the child groups that they belong to that are ...
6
votes
2answers
248 views

How Do I Fix Mail Send Stopping at 500 Sends?

When using Civi Mail, we have a recurring issue wherein the system stops sending emails at 500 sends. The job shows as incomplete. It is not a php timeout, as the hosting company (https://www.rochen....
6
votes
5answers
634 views

Mobile responsive email template

Has anyone created a mobile responsive email newsletter template to work with Civimail? If so, can you please share the link to an example of the email newsletter which uses the template? If you have ...
6
votes
2answers
282 views

How do I run a list of “on-hold” email addresses?

I want to run a current list of emails that are "on Hold" in our system. How do I do this?
6
votes
3answers
146 views

CiviMail and Smart Groups: when does CiviCRM identify the actual list of email recipients?

If I set up a mailing to a smart group, and schedule it to go out one month from today, will CiviMail send to the contacts in the smart group as they are defined at the point when I create the mailing,...
6
votes
2answers
130 views

Can you use Mosaico to create message templates

Is this a thing that is possible? In other words to create a template in Mosaico (that is, the Mosaico CiviCRM extension) and to store it for use in User driven message templates such as emails?
6
votes
4answers
143 views

What does Group Type = Mailing List do?

When you create a group in CiviCRM there are two tick boxes for Group Type: Access Control and Mailing List. I presumed that the latter controlled whether that group was available in CiviMail, however ...
6
votes
3answers
109 views

CiviMail: Mystery Unsubscribes

I just did our first email blast and it went pretty well. I'm using the token {action.optOutUrl} in the footer, plus the domain address, but that's it. The Opt Outs appear to have worked fine and they'...
6
votes
4answers
289 views

WYSIWYG Editor Messing with URL's

I'm trying to send out a mailing via CiviMail, and we have a link to the RSVP URL of our CiviCRM event. However, whenever we've sent out the test emails, it seems that the URL is getting messed up by ...
6
votes
1answer
96 views

Mailing list member received unexpected opt-out message

Using CiviCRM 4.3.4 (update necessary, I know) one of our mailing list members has received an opt-out message, that he was unsubscribed from all mailing lists. In fact this is not true. He is still ...
6
votes
1answer
252 views

No emails sent automatically when someone joins a group

The documentation says: After people subscribe to mailing list groups—via the subscribe link or a profile—CiviCRM will automatically send them an email asking them to confirm their subscription....
6
votes
4answers
79 views

Batch update: triggered confirmation email

After an event at the weekend, I batch updated all 'pending due to pay later' participants to 'attended'. It appears that this triggered the re-sending of the confirmation email to all those people. ...
6
votes
2answers
119 views

Can I auto update Civi data w/ data from my listserv?

has anyone integrated an email listserv with CiviCRM? It would be nice to have a Civi group of 'advisors' and also a listserv, and when there are changes to subscriptions on the listserv, it is ...
6
votes
2answers
167 views

CiviMail recipient count stuck on Estimating

I'm unable to send and/or produce test emails for large mailings. This seems to be a result of CiviMail not completing the recipient estimation process. Attempting a test email while it's stuck on "...
6
votes
4answers
204 views

Mailings - Disabled Next/Test Buttons

New mailings with all required fields and the default responsive template do not enable the Next or Test mailing buttons. As a workaround I can reuse an old mailing and update the fields. The last ...
6
votes
3answers
437 views

Does CiviMail SMTP work with Amazon AWS SES?

Would like to use AWS SES as the SMTP service for CiviMail. The AWS SMTP is set up and authorized but not working with CiviMail. Has anyone done this successfully? Are there any special ...
6
votes
2answers
39 views

CiviMail click through inflation

I investigated our web logs because one of our organizations reported what seemed like strangely inflated click through numbers, including a lot of click throughs reported the very minute the message ...
6
votes
1answer
84 views

how to resend a mailing to corrected bounce addresses?

so i did a mailing, a handful of bounces on a vip group, so we took the time to find why the email addresses were invalid and fixed them. How can we resent this email to the corrected emails? I did ...
6
votes
5answers
500 views

How to disable or fix the wysiwyg editor on civimail

Oh joy of wysiwyg editors, that are going to alter the html you have so carefully typed to be compatible with all the mail clients in their glorious diversities... For some mailings at least, I'd ...
6
votes
1answer
61 views

Can a user be allowed to Create a CiviMail but not Schedule it

Concept is some users can only create Drafts, and then effectively submit them to some higher authority (presumably creates an Activity to notify right people) who has to Review and Schedule the ...
6
votes
1answer
91 views

Is there a previewer for workflow message templates?

After some amount of playing, I've finally started to get the hang of editing message workflow templates (Administer CiviCRM, Communications, Message Templates, System Workflow Messages) to include ...
6
votes
2answers
136 views

CiviCRM 4.6.3 says no extensions available

I cannot update my Mandrill Transactional Emails extension (v 1.5) to version 2.0, because CiviCRM won't list any extensions. How can I install the update? Extension documentation says that if I ...
6
votes
1answer
155 views

Can I use a catchall address if my mail host doesn't support VERP?

Our hosting provider does not seem to be able to support VERP on Exim. Is it possible to use a catchall address instead of relying on VERP for bounce processing and forwarding replies
6
votes
2answers
78 views

CiviMail is only sending to half the recipients

We had a mailing go out to 231 recipients, and it completed within the same minute it started. Looking at the report today, it shows that only 131 were successfully sent, the others all show as "...