Questions tagged [civimail]
Questions specifically about CiviCRM's mass mailings system CiviMail. For question about general mail related issues in CiviCRM use the tag *email*.
928
questions
0
votes
2answers
23 views
CIVI mail - URLs inserted directly into an email template do not direct the user to the correct web page
I inserted a url into a CIVI email template - On testing the email, clicking the link which has not changed it re-directs the user to our site and gives an Error 404 page not found.
https://www....
1
vote
1answer
20 views
0
votes
1answer
14 views
no verp, what to do
I am struggling setting up bounce handling with my webhost who can't handle VERP.
I have set up a catch-all mail account with filter, and all bounced messages sent my civimail arrive in this account.
...
0
votes
1answer
23 views
CiviMail Unsubscribe link goes to a generic/undefined Wordpress page
When the recipients of my mailing try to click on the "Unsubscribe" link the user is taken to a generic/undefined page that reads: "CiviCRM Do not delete this page. Page content is ...
0
votes
1answer
18 views
CiviMail User Information Not Displayed
When I add a person to the CiviCRM "Assigned to" section, that person receives an e-mail. However, the data in the tables containing the user information does not appear, instead the code is ...
1
vote
1answer
15 views
What is “Error: Could not find valid value for u”
Since I upgraded from 5.24.4 to CiviCRM 5.28.2, roughly since end of August 2020, I have been finding a lot of errors in the log when Anonymous users attempt to access mysite.com/civicrm/mailing/url.
...
1
vote
1answer
59 views
CiviMail: Email marked as 'Draft and Unscheduled' but outgoing mail log says it's been sent
Civi 5.13.5, Drupal 7.67.
Hey everyone,
A colleague tried to send out a mailing through CiviMail to a smart group that we have been using for a few months now.
She tried to send the email but ...
0
votes
1answer
33 views
Emails get stuck on send. How do I debug it?
I can send emails individually, but bulk emails never seem to work right. I've had no luck troubleshooting it, so I created a test group and added my own contact user to it and verified that it has my ...
1
vote
1answer
17 views
How to download a pdf instead of sending it per email?
I'm sending a membership certificate attached to an email template with Drupal 7 / CiviCRM using CiviRules and PdfApi but often the emails don't reach the recipients because of deliverability issues, ...
1
vote
1answer
61 views
CiviMail Change the Track Opens Tracking URL to a pretty URL
I'm using the Track Opens option in CiviMail.
In CiviCRM for Wordpress the regular mail tracking url looks something like this: https://mywebsite.co.uk/wp-content/plugins/civicrm/civicrm/extern/url....
2
votes
5answers
64 views
How do I send an email to all event participants immediately?
I know you can schedule reminders, but you can't choose a date and time, only a date (when does it send if you choose the same day?), otherwise you have to choose a time before the event or after the ...
0
votes
2answers
52 views
Why does the sender not receive a bulk emailing they originate?
To test out CiviMail, I sent a message to the "administrators" mailing group, which has three members, including me. Only two emails were sent out, however. Even though I'm in the group,
the ...
0
votes
1answer
11 views
how do I make the FROM box on a bulk email show the same list as a single email?
I toggled the yes/no box "Allow mail from logged in contact" to yes, but it doesn't affect the "new mailing" screen which is really the most important one for me. Can I change this somehow? Is there ...
3
votes
1answer
288 views
Unable to Connect to MailStore for Bounce Processing
Tested on Wordpress 4.7.3 and Joomla
CiviCRM 4.7.16
We've set up a domain for all Civi-related mail processing for our CiviCRM clients for whom we provide site management. For one account we are ...
1
vote
1answer
642 views
How to resolve SMTP connection failing problem with code 535?
After upgrading CiviCRM from 4.6 to 4.7.14 I was not able to send (test) emails via SMTP. I got the following error:
authentication failure [SMTP: STARTTLS failed (code: 220, response: 2.0.0 Ready ...
1
vote
0answers
31 views
Additional images in mailing using Mosaico
I have composed e-mail using Mosaico and everything looks fine.
But, when I sent the mailing, I see two missing image placeholders in head and in the footer. I cannot realize why. I did the ...
1
vote
1answer
33 views
DB Error: unknown error when sending CiviMail
I recently upgraded my WordPress CiviCRM from 5.25 to 5.28 and in doing so needed to migrate the SQL old 5.5 database to 5.7. The upgrades went fine, but I now have an error when trying to send group ...
3
votes
1answer
168 views
How can I chase up mailing list subscribers who don't confirm their opt-in?
When someone adds themselves to a group that is configured as a mailing list they get sent an email with a confirmation link. The email includes the token: {subscribe.url}
We now have something like ...
2
votes
1answer
41 views
Email Send Now (to 50 or Less) - More than 50?
Is it possible to use email send now to more than 50 people?
1
vote
2answers
66 views
Email setup for outgoing mail
I'm totally new to civicrm, so I'd appreciate the simplest answer possible :)
Here's my goal: to send mass emails through civicrm, to certain mailing list groups.
Here's the problem: I can't even send ...
0
votes
0answers
29 views
Send a mail to a group which contains contacts
After creating a group. I have added contacts to this group and when I try to send a mail to a group I am blocked by an error and the mail does not go. I remind you that
sending email for each ...
1
vote
1answer
43 views
Specific mailing always fails with 42% success rate
I have a mailing group, which isn't a smart group, that always fails at 42%. I then add the successful ones to a group and resend the mailing and exclude that group. This then sends 32%. I repeat the ...
1
vote
1answer
52 views
CiviMail report not showing proper data after upgrade
I have recently upgraded CIVICRM to 4.7.27 and my wordpress version is 4.9.1. Before upgrade civimail report was showing proper data for example "Unique Opens", "Total Opens", etc. But now it's ...
1
vote
0answers
8 views
Forward to Friend broken; customizing the form
I just switched a CiviCRM installation over to Amazon AWS's SES email service, which will ONLY send our from verified domain email addresses. The CiviMail forward-to-a-friend link form assumes the ...
1
vote
1answer
77 views
How do I replace the “From” address from my mailings?
I setup a default adress in CiviMail -> From Email Adresses , like this :
"Example" <example@example.org>
but the problem is that when I send mails, the "From adress" change and become :
"...
0
votes
1answer
38 views
Mass mailing Click-Through tracking doesn't include domain in 5.27.3
We sent a mass mailing under 5.27.0 (Wordpress) and the email Click Through links were invalid as noted earlier. They did however include our domain.
We upgraded to 5.27.3 and the links are still ...
0
votes
0answers
11 views
Bulk mailing to a group has no recipients
I'm trying to send a mass emailing to a group I have set up. When I put the group into the mailing, it shows that there are no recipients even though there should be hundreds. I have found that if I ...
2
votes
1answer
116 views
How to fix receipt/confirmation attached PDF alignment in email?
Civicrm email receipt/confirmation attach PDF files alignment issue.
We facing alignment issue in attached PDF file, Left side margin high and it is creating empty pages.
Which file needs to edit ...
3
votes
1answer
308 views
Sparkpost disable engangement tracking
Has anyone successfully switched off Engagement Tracking on SparkPost?
I did this at https://app.sparkpost.com/account/smtp
But all links are getting converted to http://go.sparkpostmail.com/
2
votes
1answer
26 views
Mail account authentication with Oauth2
Exchange Online is retiring basic authentication which means, I think, that CiviMail will no longer be able to process bounced messages in Exchange Online mailboxes. Are there any plans for CiviMail ...
1
vote
0answers
18 views
Employer ID token not working with Mosaico
I'm composing an email with Mosaico that requires the following tokens:
{contact.display_name}
{contact.contact_id}
{contact.current_employer}
{contact.current_employer_id}
The first three tokens work ...
3
votes
1answer
35 views
Links inserted in Civimail are not redirecting and require a log-in
This seems to have started with CiviCRM 5.27.0 on a Joomla installation. When using Civimail to send out an e-mail to our users, the link no longer redirects to the initial destination but goes to ...
2
votes
1answer
41 views
“This site can't be reached” error message when trying to
I got the above error message when trying to print mailing labels. I have here a screen cap of the entire message and I'd appreciate it if you could please help me resolve this issue.
Thanks
1
vote
1answer
177 views
Mosaico 2.0, Drupal 7.64 - “Sorry an error occurred and your information was not saved”
Installed Mosaico 2.0-beta4 on Drupal 7.64 and CiviCRM 5.7.2. I followed all installation instructions and installed Shoreditch then Flexmailer then Mosaico.
I'm getting an error - when I try and ...
1
vote
1answer
51 views
CiviMail doesn't save when using Checksum event links
Running CiviCRM 5.10.4 and Drupal 7.65.
Trying to send out a bulk email through CiviMail using a checksum link for an event registration.
However when I insert the checksum link, I get an error ...
0
votes
1answer
20 views
access civimail images from Drupal media browser
If we wish to reuse images in a node on the main Drupal site uploaded for a CiviMail email newsletter, we can not access with the media browser widget for a field from: sites/default/files/civicrm/...
0
votes
1answer
28 views
DB Syntax Error: CiviMail
Drupal 7.69, Civi 5.23.0
A colleague just had an issue with CiviMail. She was trying to send a mail to Group "Volunteers" but exclude people in Group "Garden Volunteers". Instead of saying the number ...
1
vote
1answer
41 views
CiviMail adding ?civiwp=CiviCRM to all links - causing links to be bad
Using Mosaico 2.3 (2.4 does not work for us) & traditional civimail.
CiviCRM 5.27.1 WordPress 5.4.2
All url's in civimail append ?civiwp=CiviCRM - causing errors when linking to wordpress pages. ...
1
vote
1answer
15 views
How can I create a mailing report with drupal views?
I would like to give access mailing report to one of my user that was sent to specific GROUP. from drupal permission I am not able to figure out an option to facilitate that. Therefore drupal views ...
1
vote
1answer
22 views
Why is the receipient count in CiviMail less than the number in the group? No, I mean, specifically!
I have a group of 18495 contacts but when I send them a civimail, it shows only 9560 recipients. I get that it's going to be less due to opt outs, etc., but how can I find out more specifically why?
...
1
vote
0answers
18 views
“Missing parameters” error for CiviMail unsubscribes
Using Drupal 7.69 and CiviCRM 5.26.1.
Some (not all) of our users are getting the following error page when they try and unsubscribe via URL from our mailings.
Sorry, due to an error, we are unable ...
5
votes
0answers
38 views
Open tracking for long emails isn't triggered in Gmail as the tracking image is at the bottom of the message
With Mosaico templates, it isn't that difficult to reach Gmail's limit of 102kB with an email newsletter, after which your email message is clipped and not displayed in full. This is unfortunate in ...
3
votes
2answers
71 views
Civimail is not sending scheduled mailings, could it be Cronjob syntax or Bluehost?
Relevant set-up information:
Hosting: Bluehost Shared Hosting
CMS: WordPress
CiviCRM version: 5.25.0
Here's what works:
Sending email from via "Contacts > New Mail"
Sending a test mail ...
1
vote
0answers
9 views
CiviMail: Anonymous subscriptions are allowed to groups with visibility for users and administrators!
Today we realized that anonymous users may subscribe to internal mailinglist groups in following scenario:
We send a mass mailing to some internal groups which are not marked as public visible.
A ...
3
votes
2answers
147 views
FYI - Sending mail via G Suite - Google announce username/password authentication will be turned off
Google have announced they are turning off access to G Suite via username/password authentication.
My initial concern was this could potentially impact anyone using G Suite for Outbound Mail. ...
1
vote
0answers
35 views
Setting up Cron and CiviMail
CiviCRM is telling me I need to set up Cron jobs and CiviMail, but I've looked at the documentation and it's all Greek to me. How can I get help with setting these up?
I'm using Wordpress with ...
0
votes
1answer
25 views
Permissions help with using action.forward token in an email
I want to add a forward to a friend at the bottom of an email. When recipient clicks they see the "enter up to 5 email address" page however if they are a non-authenticated user they get a Undefined ...
0
votes
1answer
17 views
Cannot create new mailing
Our wordpress CiviCRM civimail has stopped letting us create new emails.
When I click on Create New,
the url changes to:
.../wp-admin/admin.php?page=CiviCRM&q=civicrm%2Fa%2F#/mailing/new
and the ...
3
votes
3answers
195 views
How can I send “Birthday wish” email to contact?
I have tried to create a smart group for the contact who's birthday is today and send an email via civirules, but search builder doesn't have option to set the date as "Today".
Is there any ...
1
vote
1answer
29 views
problems with kcfinder image browser in Chrome
There did not use to be a problem with the media browser in CiviMail when using Chrome, but it's broken now.
https://BASEURL/sites/all/modules/civicrm/packages/kcfinder/js/index.php 3.12
WORKS in ...
