Questions tagged [civimail]

Questions specifically about CiviCRM's mass mailings system CiviMail. For question about general mail related issues in CiviCRM use the tag *email*.

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5
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0answers
22 views

Open tracking for long emails isn't triggered in Gmail as the tracking image is at the bottom of the message

With Mosaico templates, it isn't that difficult to reach Gmail's limit of 102kB with an email newsletter, after which your email message is clipped and not displayed in full. This is unfortunate in ...
0
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0answers
38 views

Specific mailing always fails with 42% success rate

I have a mailing group, which isn't a smart group, that always fails at 42%. I then add the successful ones to a group and resend the mailing and exclude that group. This then sends 32%. I repeat the ...
3
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2answers
54 views

Civimail is not sending scheduled mailings, could it be Cronjob syntax or Bluehost?

Relevant set-up information: Hosting: Bluehost Shared Hosting CMS: WordPress CiviCRM version: 5.25.0 Here's what works: Sending email from via "Contacts > New Mail" Sending a test mail ...
1
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0answers
9 views

CiviMail: Anonymous subscriptions are allowed to groups with visibility for users and administrators!

Today we realized that anonymous users may subscribe to internal mailinglist groups in following scenario: We send a mass mailing to some internal groups which are not marked as public visible. A ...
3
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2answers
137 views

FYI - Sending mail via G Suite - Google announce username/password authentication will be turned off

Google have announced they are turning off access to G Suite via username/password authentication. My initial concern was this could potentially impact anyone using G Suite for Outbound Mail. ...
1
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0answers
28 views

Setting up Cron and CiviMail

CiviCRM is telling me I need to set up Cron jobs and CiviMail, but I've looked at the documentation and it's all Greek to me. How can I get help with setting these up? I'm using Wordpress with ...
0
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1answer
21 views

Permissions help with using action.forward token in an email

I want to add a forward to a friend at the bottom of an email. When recipient clicks they see the "enter up to 5 email address" page however if they are a non-authenticated user they get a Undefined ...
0
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1answer
15 views

Cannot create new mailing

Our wordpress CiviCRM civimail has stopped letting us create new emails. When I click on Create New, the url changes to: .../wp-admin/admin.php?page=CiviCRM&q=civicrm%2Fa%2F#/mailing/new and the ...
2
votes
3answers
180 views

How can I send “Birthday wish” email to contact?

I have tried to create a smart group for the contact who's birthday is today and send an email via civirules, but search builder doesn't have option to set the date as "Today". Is there any ...
0
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1answer
15 views

access civimail images from Drupal media browser

If we wish to reuse images in a node on the main Drupal site uploaded for a CiviMail email newsletter, we can not access with the media browser widget for a field from: sites/default/files/civicrm/...
0
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1answer
14 views

problems with kcfinder image browser in Chrome

There did not use to be a problem with the media browser in CiviMail when using Chrome, but it's broken now. https://BASEURL/sites/all/modules/civicrm/packages/kcfinder/js/index.php 3.12 WORKS in ...
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0answers
22 views

CiviMail stuck on 'estimating' number of recipients

Drupal 7.69, CiviCRM 5.26.1 Hi everyone, I had a similar issue (but seem to have identified something different) a few months ago. Trying to send a mailing to a group, 'Donors'. This group is not ...
0
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1answer
22 views

DB Syntax Error: CiviMail

Drupal 7.69, Civi 5.23.0 A colleague just had an issue with CiviMail. She was trying to send a mail to Group "Volunteers" but exclude people in Group "Garden Volunteers". Instead of saying the number ...
1
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1answer
30 views

Can all related contacts be notified about upcoming membership renewals?

We have an uncommon relationship between association managers and my client's member organizations. Since there may be multiple contacts in an association management firm and there may be significant ...
0
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1answer
27 views

“Missing parameters” error in unsubscribe confirmation, and on some admin pages

Running CiviCRM 5.3.2 on the latest Wordpress. I recently migrated the site from an older version of Civi on another server. Unsubscribe links from mailings load the confirmation page correctly, with ...
2
votes
1answer
21 views

SMTP Socket Error or failed to set sender error…Recipient address rejected: Domain not found; CiviMail keeps trying

When a CiviMail job is running, if one of the recipients has a bad email address, the CiviMail processor throws a set of errors into the Drupal watchdog log, with this message: SMTP Socket Error or ...
3
votes
1answer
404 views

CiviMail > New Mailing > No recipients Error

We've recently installed CiviCRM 4.6.6 and we're on WordPress 4.3. I'm experiencing the same issues as shown in this thread: CiviMail Mailing - Unable to select group, getting error of No recipients ...
0
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0answers
9 views

there is an error in your request - civimail opt-out from browser

I have started receiving opt-out error messages from users who try opting out of bulk mailing. This only happens if user views email following the {mailing.viewUrl} token. The opt-out link works if it ...
0
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1answer
24 views

My cronjob fails to run my Civimail queue. What am I missing here?

This invocation now returns a result code of 0. And still I see no evidence that it ran my civimail, in the browser UI, at /civicrm/mailing/browse/unscheduled, nor in the logs at /civicrm/admin/joblog,...
0
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1answer
20 views

CiviMail cron job unable to find: civicrm.config.php, built with: roundearth/drupal-civicrm-project

My next issue is this: attempts to push out a civilmailing result, as reported by /civicrm/admin/joblog, with this error: 'API permission check failed for Group/get call', . . . 'insufficient ...
0
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0answers
27 views

Administrator access denied to CiviMail

I've mostly successfully migrated CiviCRM and Drupal to a new host and updated the software. I'm now running CiviCRM 5.24.5 under Drupal 7.70. I am logged in as an administrator, and I can access ...
0
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0answers
20 views

CiviMail Scheduled Job Running But Not Sending mails

I am running CiviCRM 5.25.0, PHP 7.2 When a mailing job is scheduled, it shows running as per "Scheduled Job" but no email is sent, until I run "Process Scheduled Mailing" manually. Cron on cpanel ...
1
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2answers
22 views

Problems with testing mailing

I am trying to test a mail out before sending. When I send test to my personal email address, it says sent but doesn't arrive. When I send test to a company email address it says sent but doesn't ...
1
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0answers
12 views

CiviCRM auto populated Webform shown for anonymous users(Drupal 7)

I want to show the webform which is previously submitted for edit purpose for only the same user which filled this webform using his email ID. I created webform with existing contact option ticked ...
0
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1answer
13 views

How can I prevent CiviMail Bounce Processing from moving mail to “ignored” folder?

Since we have activated CiviMail Bounce Processing, our team members don't see regular incoming mail (which has nothing to do with CiviCRM) in the inbox of our main org account anymore. The problem is ...
0
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0answers
56 views

View full syntax bounces

After finding my bounce messages were seemingly disappearing into the ether when sending mail with mail(), I'm trying to configure CiviCRM to send using G Suite's SMTP relay. I've configured the SMTP ...
1
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0answers
29 views

Bounce messages disappearing on G Suite

I've noticed that all of our mailings seem to have a 100% delivery rate. This seems incredibly unlikely, so I set up some test contacts with non-existent addresses at a domain I control. I tested e-...
4
votes
2answers
53 views

Sending invoices to members in bulk

Is there any solution that can bulk email invoices to the members? For example a combination of the two features below: Email invoice: https://docs.civicrm.org/user/en/latest/contributions/invoicing/ ...
5
votes
2answers
52 views

How do you report group history? (audience growth/change)

We transitioned from MailChimp to Mosaico - overall is been okay - but there is a report we were asked to generate that I can't seem to figure out. The report would display group size over time (...
2
votes
0answers
15 views

Can a user get permission to send a mailing to contacts they can't access?

An organization would like to give permission to a volunteer to create and send a newsletter, but don't want to give the volunteer access to view the contacts they send to. Is this possible? I see ...
0
votes
1answer
30 views

Emails get stuck on send. How do I debug it?

I can send emails individually, but bulk emails never seem to work right. I've had no luck troubleshooting it, so I created a test group and added my own contact user to it and verified that it has my ...
1
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1answer
58 views

CiviMail Change the Track Opens Tracking URL to a pretty URL

I'm using the Track Opens option in CiviMail. In CiviCRM for Wordpress the regular mail tracking url looks something like this: https://mywebsite.co.uk/wp-content/plugins/civicrm/civicrm/extern/url....
5
votes
2answers
42 views

Prevent contact from unsubscribing from a mailing list?

I have a case where we have optional mailing lists for our members, but also a mandatory list that members must not be able to unsubscribe from (a smart group that looks for active members -- our ...
8
votes
5answers
374 views

How to change mailing form and set the default value for url_tracking to false?

Is it possible to alter the mailing form? I want to set the default value for url_tracking to false. Usually I would write a hook_civicrm_buildForm and set a custom default value but this hook is not ...
1
vote
2answers
57 views

How to use Gsuite Relay as SMTP for CiviCRM bulk mailing?

I have Gsuite email setup with our own domain (name@ourdomain.com). I have tried to use mailgun with gsuite. Although it worked ok ish, as the number of contact increasing, bills are also increasing. ...
0
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0answers
18 views

CiviMail mail job fails to complete, even though mail is sent

This is a continuation of a problem I thought I had resolved earlier, is there a maximum number of links permitted in an outbound email? I am using WordPress 5.4 and CiviCRM Version 5.18.4. I could ...
0
votes
1answer
10 views

how do I make the FROM box on a bulk email show the same list as a single email?

I toggled the yes/no box "Allow mail from logged in contact" to yes, but it doesn't affect the "new mailing" screen which is really the most important one for me. Can I change this somehow? Is there ...
3
votes
1answer
284 views

Unable to Connect to MailStore for Bounce Processing

Tested on Wordpress 4.7.3 and Joomla CiviCRM 4.7.16 We've set up a domain for all Civi-related mail processing for our CiviCRM clients for whom we provide site management. For one account we are ...
1
vote
1answer
590 views

How to resolve SMTP connection failing problem with code 535?

After upgrading CiviCRM from 4.6 to 4.7.14 I was not able to send (test) emails via SMTP. I got the following error: authentication failure [SMTP: STARTTLS failed (code: 220, response: 2.0.0 Ready ...
1
vote
2answers
30 views

Is it possible to use Civimail without unsubscribe / opt out option?

Our organisation uses Civimail to communicate with our members on a regular basis. Email is the only realistic way we have of communicating with them and informing them of legal notications, ballots ...
1
vote
1answer
32 views

emails to gsuite addresses bounce

I am having trouble sending email to addresses in our own GSuite domain. They bounce with a "syntax" error, and the addressee gets flagged as ON HOLD. Using CiviCRM with Wordpress, current ...
1
vote
1answer
26 views

Contacts unexpectedly added to group

We have about 2800+ contacts in CiviCRM, including our 16 Board members. I have a "Board Members" group (access control group) for just those Board members. I also have a mail group set up for the ...
3
votes
1answer
158 views

How can I chase up mailing list subscribers who don't confirm their opt-in?

When someone adds themselves to a group that is configured as a mailing list they get sent an email with a confirmation link. The email includes the token: {subscribe.url} We now have something like ...
0
votes
0answers
22 views

Why are the web links in my scheduled email broken?

When I send a test email via CRM, the web links work perfectly. When the actual email is shared, it arrives in the recipient's inbox with none of the web links working. Could you
7
votes
2answers
101 views

Does archiving mailings do anything in particular?

CiviMail has an option to archive mailings (when browsing mailings). Does changing the status to archived have any concrete impact on mailings, such as cleaning up information in the database? If not,...
2
votes
2answers
146 views

How do I prevent CiviSMS from converting my URLs to longer clickthrough-aware URLs?

CiviMail and CiviSMS both default to tracking click-throughs. To do so, it converts a link like http://www.cnn.com to something much longer, like https://www.example.com/wp-content/plugins/civicrm/...
1
vote
1answer
51 views

CiviMail report not showing proper data after upgrade

I have recently upgraded CIVICRM to 4.7.27 and my wordpress version is 4.9.1. Before upgrade civimail report was showing proper data for example "Unique Opens", "Total Opens", etc. But now it's ...
1
vote
2answers
27 views

Remove ability to add email attachments

I want to remove the ability to add attachments. Particularly, it should not be used for CiviMail as it's a great way to hurt email reputation and is simply unnecessary. I would rather load into my ...
1
vote
1answer
71 views

How do I replace the “From” address from my mailings?

I setup a default adress in CiviMail -> From Email Adresses , like this : "Example" <example@example.org> but the problem is that when I send mails, the "From adress" change and become : "...
2
votes
1answer
115 views

How to fix receipt/confirmation attached PDF alignment in email?

Civicrm email receipt/confirmation attach PDF files alignment issue. We facing alignment issue in attached PDF file, Left side margin high and it is creating empty pages. Which file needs to edit ...

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