Questions tagged [civimail]
Questions specifically about CiviCRM's mass mailings system CiviMail. For question about general mail related issues in CiviCRM use the tag *email*.
906
questions
5
votes
0answers
22 views
Open tracking for long emails isn't triggered in Gmail as the tracking image is at the bottom of the message
With Mosaico templates, it isn't that difficult to reach Gmail's limit of 102kB with an email newsletter, after which your email message is clipped and not displayed in full. This is unfortunate in ...
0
votes
0answers
38 views
Specific mailing always fails with 42% success rate
I have a mailing group, which isn't a smart group, that always fails at 42%. I then add the successful ones to a group and resend the mailing and exclude that group. This then sends 32%. I repeat the ...
3
votes
2answers
54 views
Civimail is not sending scheduled mailings, could it be Cronjob syntax or Bluehost?
Relevant set-up information:
Hosting: Bluehost Shared Hosting
CMS: WordPress
CiviCRM version: 5.25.0
Here's what works:
Sending email from via "Contacts > New Mail"
Sending a test mail ...
1
vote
0answers
9 views
CiviMail: Anonymous subscriptions are allowed to groups with visibility for users and administrators!
Today we realized that anonymous users may subscribe to internal mailinglist groups in following scenario:
We send a mass mailing to some internal groups which are not marked as public visible.
A ...
3
votes
2answers
137 views
FYI - Sending mail via G Suite - Google announce username/password authentication will be turned off
Google have announced they are turning off access to G Suite via username/password authentication.
My initial concern was this could potentially impact anyone using G Suite for Outbound Mail. ...
1
vote
0answers
28 views
Setting up Cron and CiviMail
CiviCRM is telling me I need to set up Cron jobs and CiviMail, but I've looked at the documentation and it's all Greek to me. How can I get help with setting these up?
I'm using Wordpress with ...
0
votes
1answer
21 views
Permissions help with using action.forward token in an email
I want to add a forward to a friend at the bottom of an email. When recipient clicks they see the "enter up to 5 email address" page however if they are a non-authenticated user they get a Undefined ...
0
votes
1answer
15 views
Cannot create new mailing
Our wordpress CiviCRM civimail has stopped letting us create new emails.
When I click on Create New,
the url changes to:
.../wp-admin/admin.php?page=CiviCRM&q=civicrm%2Fa%2F#/mailing/new
and the ...
2
votes
3answers
180 views
How can I send “Birthday wish” email to contact?
I have tried to create a smart group for the contact who's birthday is today and send an email via civirules, but search builder doesn't have option to set the date as "Today".
Is there any ...
0
votes
1answer
15 views
access civimail images from Drupal media browser
If we wish to reuse images in a node on the main Drupal site uploaded for a CiviMail email newsletter, we can not access with the media browser widget for a field from: sites/default/files/civicrm/...
0
votes
1answer
14 views
problems with kcfinder image browser in Chrome
There did not use to be a problem with the media browser in CiviMail when using Chrome, but it's broken now.
https://BASEURL/sites/all/modules/civicrm/packages/kcfinder/js/index.php 3.12
WORKS in ...
0
votes
0answers
22 views
CiviMail stuck on 'estimating' number of recipients
Drupal 7.69, CiviCRM 5.26.1
Hi everyone,
I had a similar issue (but seem to have identified something different) a few months ago.
Trying to send a mailing to a group, 'Donors'. This group is not ...
0
votes
1answer
22 views
DB Syntax Error: CiviMail
Drupal 7.69, Civi 5.23.0
A colleague just had an issue with CiviMail. She was trying to send a mail to Group "Volunteers" but exclude people in Group "Garden Volunteers". Instead of saying the number ...
1
vote
1answer
30 views
Can all related contacts be notified about upcoming membership renewals?
We have an uncommon relationship between association managers and my client's member organizations. Since there may be multiple contacts in an association management firm and there may be significant ...
0
votes
1answer
27 views
“Missing parameters” error in unsubscribe confirmation, and on some admin pages
Running CiviCRM 5.3.2 on the latest Wordpress. I recently migrated the site from an older version of Civi on another server.
Unsubscribe links from mailings load the confirmation page correctly, with ...
2
votes
1answer
21 views
SMTP Socket Error or failed to set sender error…Recipient address rejected: Domain not found; CiviMail keeps trying
When a CiviMail job is running, if one of the recipients has a bad email address, the CiviMail processor throws a set of errors into the Drupal watchdog log, with this message:
SMTP Socket Error or ...
3
votes
1answer
404 views
CiviMail > New Mailing > No recipients Error
We've recently installed CiviCRM 4.6.6 and we're on WordPress 4.3. I'm experiencing the same issues as shown in this thread: CiviMail Mailing - Unable to select group, getting error of No recipients
...
0
votes
0answers
9 views
there is an error in your request - civimail opt-out from browser
I have started receiving opt-out error messages from users who try opting out of bulk mailing. This only happens if user views email following the {mailing.viewUrl} token. The opt-out link works if it ...
0
votes
1answer
24 views
My cronjob fails to run my Civimail queue. What am I missing here?
This invocation now returns a result code of 0.
And still I see no evidence that it ran my civimail,
in the browser UI, at /civicrm/mailing/browse/unscheduled,
nor in the logs at /civicrm/admin/joblog,...
0
votes
1answer
20 views
CiviMail cron job unable to find: civicrm.config.php, built with: roundearth/drupal-civicrm-project
My next issue is this:
attempts to push out a civilmailing result, as reported by /civicrm/admin/joblog, with this error:
'API permission check failed for Group/get call', . . . 'insufficient ...
0
votes
0answers
27 views
Administrator access denied to CiviMail
I've mostly successfully migrated CiviCRM and Drupal to a new host and updated the software. I'm now running CiviCRM 5.24.5 under Drupal 7.70. I am logged in as an administrator, and I can access ...
0
votes
0answers
20 views
CiviMail Scheduled Job Running But Not Sending mails
I am running CiviCRM 5.25.0, PHP 7.2
When a mailing job is scheduled, it shows running as per "Scheduled Job" but no email is sent, until I run "Process Scheduled Mailing" manually.
Cron on cpanel
...
1
vote
2answers
22 views
Problems with testing mailing
I am trying to test a mail out before sending. When I send test to my personal email address, it says sent but doesn't arrive. When I send test to a company email address it says sent but doesn't ...
1
vote
0answers
12 views
CiviCRM auto populated Webform shown for anonymous users(Drupal 7)
I want to show the webform which is previously submitted for edit purpose for only the same user which filled this webform using his email ID.
I created webform with existing contact option ticked ...
0
votes
1answer
13 views
How can I prevent CiviMail Bounce Processing from moving mail to “ignored” folder?
Since we have activated CiviMail Bounce Processing, our team members don't see regular incoming mail (which has nothing to do with CiviCRM) in the inbox of our main org account anymore.
The problem is ...
0
votes
0answers
56 views
View full syntax bounces
After finding my bounce messages were seemingly disappearing into the ether when sending mail with mail(), I'm trying to configure CiviCRM to send using G Suite's SMTP relay.
I've configured the SMTP ...
1
vote
0answers
29 views
Bounce messages disappearing on G Suite
I've noticed that all of our mailings seem to have a 100% delivery rate. This seems incredibly unlikely, so I set up some test contacts with non-existent addresses at a domain I control. I tested e-...
4
votes
2answers
53 views
Sending invoices to members in bulk
Is there any solution that can bulk email invoices to the members? For example a combination of the two features below:
Email invoice: https://docs.civicrm.org/user/en/latest/contributions/invoicing/
...
5
votes
2answers
52 views
How do you report group history? (audience growth/change)
We transitioned from MailChimp to Mosaico - overall is been okay - but there is a report we were asked to generate that I can't seem to figure out. The report would display group size over time (...
2
votes
0answers
15 views
Can a user get permission to send a mailing to contacts they can't access?
An organization would like to give permission to a volunteer to create and send a newsletter, but don't want to give the volunteer access to view the contacts they send to. Is this possible? I see ...
0
votes
1answer
30 views
Emails get stuck on send. How do I debug it?
I can send emails individually, but bulk emails never seem to work right. I've had no luck troubleshooting it, so I created a test group and added my own contact user to it and verified that it has my ...
1
vote
1answer
58 views
CiviMail Change the Track Opens Tracking URL to a pretty URL
I'm using the Track Opens option in CiviMail.
In CiviCRM for Wordpress the regular mail tracking url looks something like this: https://mywebsite.co.uk/wp-content/plugins/civicrm/civicrm/extern/url....
5
votes
2answers
42 views
Prevent contact from unsubscribing from a mailing list?
I have a case where we have optional mailing lists for our members, but also a mandatory list that members must not be able to unsubscribe from (a smart group that looks for active members -- our ...
8
votes
5answers
374 views
How to change mailing form and set the default value for url_tracking to false?
Is it possible to alter the mailing form? I want to set the default value for url_tracking to false. Usually I would write a hook_civicrm_buildForm and set a custom default value but this hook is not ...
1
vote
2answers
57 views
How to use Gsuite Relay as SMTP for CiviCRM bulk mailing?
I have Gsuite email setup with our own domain (name@ourdomain.com). I have tried to use mailgun with gsuite. Although it worked ok ish, as the number of contact increasing, bills are also increasing.
...
0
votes
0answers
18 views
CiviMail mail job fails to complete, even though mail is sent
This is a continuation of a problem I thought I had resolved earlier, is there a maximum number of links permitted in an outbound email?
I am using WordPress 5.4 and CiviCRM Version 5.18.4. I could ...
0
votes
1answer
10 views
how do I make the FROM box on a bulk email show the same list as a single email?
I toggled the yes/no box "Allow mail from logged in contact" to yes, but it doesn't affect the "new mailing" screen which is really the most important one for me. Can I change this somehow? Is there ...
3
votes
1answer
284 views
Unable to Connect to MailStore for Bounce Processing
Tested on Wordpress 4.7.3 and Joomla
CiviCRM 4.7.16
We've set up a domain for all Civi-related mail processing for our CiviCRM clients for whom we provide site management. For one account we are ...
1
vote
1answer
590 views
How to resolve SMTP connection failing problem with code 535?
After upgrading CiviCRM from 4.6 to 4.7.14 I was not able to send (test) emails via SMTP. I got the following error:
authentication failure [SMTP: STARTTLS failed (code: 220, response: 2.0.0 Ready ...
1
vote
2answers
30 views
Is it possible to use Civimail without unsubscribe / opt out option?
Our organisation uses Civimail to communicate with our members on a regular basis. Email is the only realistic way we have of communicating with them and informing them of legal notications, ballots ...
1
vote
1answer
32 views
emails to gsuite addresses bounce
I am having trouble sending email to addresses in our own GSuite domain. They bounce with a "syntax" error, and the addressee gets flagged as ON HOLD.
Using CiviCRM with Wordpress, current ...
1
vote
1answer
26 views
Contacts unexpectedly added to group
We have about 2800+ contacts in CiviCRM, including our 16 Board members. I have a "Board Members" group (access control group) for just those Board members. I also have a mail group set up for the ...
3
votes
1answer
158 views
How can I chase up mailing list subscribers who don't confirm their opt-in?
When someone adds themselves to a group that is configured as a mailing list they get sent an email with a confirmation link. The email includes the token: {subscribe.url}
We now have something like ...
0
votes
0answers
22 views
Why are the web links in my scheduled email broken?
When I send a test email via CRM, the web links work perfectly. When the actual email is shared, it arrives in the recipient's inbox with none of the web links working.
Could you
7
votes
2answers
101 views
Does archiving mailings do anything in particular?
CiviMail has an option to archive mailings (when browsing mailings).
Does changing the status to archived have any concrete impact on mailings, such as cleaning up information in the database? If not,...
2
votes
2answers
146 views
How do I prevent CiviSMS from converting my URLs to longer clickthrough-aware URLs?
CiviMail and CiviSMS both default to tracking click-throughs. To do so, it converts a link like http://www.cnn.com to something much longer, like https://www.example.com/wp-content/plugins/civicrm/...
1
vote
1answer
51 views
CiviMail report not showing proper data after upgrade
I have recently upgraded CIVICRM to 4.7.27 and my wordpress version is 4.9.1. Before upgrade civimail report was showing proper data for example "Unique Opens", "Total Opens", etc. But now it's ...
1
vote
2answers
27 views
Remove ability to add email attachments
I want to remove the ability to add attachments. Particularly, it should not be used for CiviMail as it's a great way to hurt email reputation and is simply unnecessary. I would rather load into my ...
1
vote
1answer
71 views
How do I replace the “From” address from my mailings?
I setup a default adress in CiviMail -> From Email Adresses , like this :
"Example" <example@example.org>
but the problem is that when I send mails, the "From adress" change and become :
"...
2
votes
1answer
115 views
How to fix receipt/confirmation attached PDF alignment in email?
Civicrm email receipt/confirmation attach PDF files alignment issue.
We facing alignment issue in attached PDF file, Left side margin high and it is creating empty pages.
Which file needs to edit ...
