Questions tagged [civimail]

Questions specifically about CiviCRM's mass mailings system CiviMail. For question about general mail related issues in CiviCRM use the tag *email*.

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1answer
36 views

Emails get stuck on send. How do I debug it?

I can send emails individually, but bulk emails never seem to work right. I've had no luck troubleshooting it, so I created a test group and added my own contact user to it and verified that it has my ...
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0answers
11 views

Adding fields to list unsubscribe page

I'd like to collect some feedback from people when they unsubscribe from our mailing lists, but it seems that civiCRM doesn't have a way for me to access the unsubscribe page to add additional custom ...
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1answer
70 views

CiviMail Change the Track Opens Tracking URL to a pretty URL

I'm using the Track Opens option in CiviMail. In CiviCRM for Wordpress the regular mail tracking url looks something like this: https://mywebsite.co.uk/wp-content/plugins/civicrm/civicrm/extern/url....
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0answers
17 views

CiviMail tokens to share the public mailing URL on social media

As a site admin using CiviMail/Mosaico, is there an easy way to add links to share the mailing content on social media? I am guessing I could write HTML using a link such as: http://twitter.com/share?...
2
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1answer
26 views

Civimail Reports Errors

I recently updated CiviCRM and am now having errors with the CiviMail reports. My setup uses: CiviCRM 5.32.2 Drupal 7.77 PHP 7.4 Below is the step-by-step description of what happens. Click on ...
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1answer
11 views

Import bulk email addresses

I have 700 email addresses in an Excel doc. How can I import them en masse to a single smart folder for a one-off mailing?
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5answers
416 views

'Unknown path' error when trying to access New Mailing with version 4.6.2

It tries to go to "http://mycivicrmsite/civicrm/a" but it giving an "Unknown path" error. It doesn't seem to redirect to "http://mycivicrmsite/civicrm/a#/mailing/new" which seems to work. We don't ...
3
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1answer
32 views

Can't send individual emails from contact record

When trying to send an email from an individuals Contact Record I am getting a pop-up with the following error listed. I can send bulk emails to a test group and when I test the outbound email ...
3
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1answer
35 views

Mail account authentication with Oauth2

Exchange Online is retiring basic authentication which means, I think, that CiviMail will no longer be able to process bounced messages in Exchange Online mailboxes. Are there any plans for CiviMail ...
1
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1answer
14 views

how do I make the FROM box on a bulk email show the same list as a single email?

I toggled the yes/no box "Allow mail from logged in contact" to yes, but it doesn't affect the "new mailing" screen which is really the most important one for me. Can I change this somehow? Is there ...
4
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1answer
295 views

Unable to Connect to MailStore for Bounce Processing

Tested on Wordpress 4.7.3 and Joomla CiviCRM 4.7.16 We've set up a domain for all Civi-related mail processing for our CiviCRM clients for whom we provide site management. For one account we are ...
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1answer
732 views

How to resolve SMTP connection failing problem with code 535?

After upgrading CiviCRM from 4.6 to 4.7.14 I was not able to send (test) emails via SMTP. I got the following error: authentication failure [SMTP: STARTTLS failed (code: 220, response: 2.0.0 Ready ...
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2answers
37 views

How to exclude contacts from a mailing who share an email with a group of contacts?

If I'm sending out emails asking for donation, I exclude all the contacts who have donated recently with a smart group. Unfortunately, because we have many contacts who share an email (generally ...
3
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1answer
176 views

How can I chase up mailing list subscribers who don't confirm their opt-in?

When someone adds themselves to a group that is configured as a mailing list they get sent an email with a confirmation link. The email includes the token: {subscribe.url} We now have something like ...
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2answers
35 views

Why would an email have much lower open rates in the final part of an A/B test, but only in Gmail?

Recently, we sent an A/B test using Mosaico, which showed a unique open rate of about 27% for Gmail addresses. The final mailing, which was identical other than being sent a few hours later, had an ...
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1answer
17 views

CiviMail: Send to Individual Contacts (not just Groups)?

Is there an option in CiviMail to allow us to add individuals (not groups) in the Recipients field when creating a new Mailing? (we're using Mosaico/FlexMailer, if that helps). We're trying to avoid ...
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0answers
21 views

Preventing CiviMail from Resizing Images for Membership Cards

Because of Covid-19 restrictions, our men's group isn't printing and laminating membership cards for 2021. Instead I'm trying to use CiviMail to send a facsimile of the card(s) that the member can ...
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2answers
74 views

Email setup for outgoing mail

I'm totally new to civicrm, so I'd appreciate the simplest answer possible :) Here's my goal: to send mass emails through civicrm, to certain mailing list groups. Here's the problem: I can't even send ...
1
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1answer
31 views

WordPress w/ CiviCRM - Using Gutenberg in CiviMail

Small bit of background, I volunteered with a charity and helped implement a Drupal 7 / Civi install a few years ago. So I know enough to get around Civi before looking at any more recent changes. I ...
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1answer
28 views

Mailing not saved, must cleanup caches to be able to save again

Occasionally, we get a warning "Mailing has not been saved, Content maybe out of date, please refresh the page and try again" when trying to save a Mosaico mailing." The mailing does ...
1
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1answer
53 views

CiviMail report not showing proper data after upgrade

I have recently upgraded CIVICRM to 4.7.27 and my wordpress version is 4.9.1. Before upgrade civimail report was showing proper data for example "Unique Opens", "Total Opens", etc. But now it's ...
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0answers
22 views

How to remove the e-mail to which the registration notification comes?

Can you help me please! How to remove the e-mail to which the registration notification comes? When someone is sign upped, im getting an email, that "A new user with the username "randomname&...
1
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1answer
83 views

How do I replace the “From” address from my mailings?

I setup a default adress in CiviMail -> From Email Adresses , like this : "Example" <example@example.org> but the problem is that when I send mails, the "From adress" change and become : "...
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0answers
13 views

Bounce processor scheduled job is working but not flagging emails as bounced

We've had a bounce processor set up (and working) for about 2 years. Recently, I'd guess the last two months I'm not exactly sure when this started, it has not been fully working. I can see the ...
2
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1answer
118 views

How to fix receipt/confirmation attached PDF alignment in email?

Civicrm email receipt/confirmation attach PDF files alignment issue. We facing alignment issue in attached PDF file, Left side margin high and it is creating empty pages. Which file needs to edit ...
3
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1answer
314 views

Sparkpost disable engangement tracking

Has anyone successfully switched off Engagement Tracking on SparkPost? I did this at https://app.sparkpost.com/account/smtp But all links are getting converted to http://go.sparkpostmail.com/
4
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1answer
104 views

Case ID in e-mails from case

When sending e-mails from a case in CiviCRM the subject line contains a hashed case id between square brackets. It looks something like [case #a234db] Subject of the e-mail which is not really user ...
5
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3answers
58 views

How do you report group history? (audience growth/change)

We transitioned from MailChimp to Mosaico - overall is been okay - but there is a report we were asked to generate that I can't seem to figure out. The report would display group size over time (...
2
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1answer
22 views

How can I get at the Email address of a Contact Reference? CiviMail and Tokens question!

It's straight forward to insert the Name of a Contact Reference (custom field) in CiviMail using Tokens. Does anyone know of a way to get at the Email address belonging to that Contact Reference?
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0answers
12 views

How are CiviMail VERP tracking addresses contructed?

The CiviMail reply and bounce tracking VERP addresses seem to include multiple + signs in the address. Eg. donotreply+r+21+21+ae1dc2b1ec827788@ , donotreply+ being the localpart Office 365 now ...
2
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1answer
187 views

Mosaico 2.0, Drupal 7.64 - “Sorry an error occurred and your information was not saved”

Installed Mosaico 2.0-beta4 on Drupal 7.64 and CiviCRM 5.7.2. I followed all installation instructions and installed Shoreditch then Flexmailer then Mosaico. I'm getting an error - when I try and ...
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1answer
21 views

access civimail images from Drupal media browser

If we wish to reuse images in a node on the main Drupal site uploaded for a CiviMail email newsletter, we can not access with the media browser widget for a field from: sites/default/files/civicrm/...
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1answer
30 views

DB Syntax Error: CiviMail

Drupal 7.69, Civi 5.23.0 A colleague just had an issue with CiviMail. She was trying to send a mail to Group "Volunteers" but exclude people in Group "Garden Volunteers". Instead of saying the number ...
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2answers
22 views

Mailing only works when executed manually, not scheduled

I am trying to executed a job to send out a mailing via CiviMail. This works when I do this manually, but fails when scheduled: permission check failed for Group/get call; insufficient permission: ...
1
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1answer
41 views

Mailing to contacts in a group - deleted contacts were included to the list of recipients

We discovered a bug on this weekend with our last newsletter. We use CiviMail to send our newsletter to all contacts within our "Newsletter" group. As usual we collected the group as the ...
0
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1answer
10 views

Avoid an activity entry for each recipient contact of a mass mailing

We are facing a huge database growth as we send newsletters to a growing recipients list. The newsletter is sent with CiviCRM Mail to a contacts group. I realized that the biggest table in our project ...
3
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2answers
165 views

FYI - Sending mail via G Suite - Google announce username/password authentication will be turned off

Google have announced they are turning off access to G Suite via username/password authentication. My initial concern was this could potentially impact anyone using G Suite for Outbound Mail. ...
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1answer
31 views

CiviMail Unsubscribe link goes to a generic/undefined Wordpress page

When the recipients of my mailing try to click on the "Unsubscribe" link the user is taken to a generic/undefined page that reads: "CiviCRM Do not delete this page. Page content is ...
2
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0answers
18 views

How do I troubleshoot a CiviMail / Mail report?

I have a mail report that we use on our dashboard that is just taking forever to load. Using developer tools, I can't seem to figure it out. [DOM] Found 2 elements with non-unique id #...
1
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2answers
24 views

CiviMail User Information Not Displayed

When I add a person to the CiviCRM "Assigned to" section, that person receives an e-mail. However, the data in the tables containing the user information does not appear, instead the code is ...
0
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1answer
25 views

Permissions help with using action.forward token in an email

I want to add a forward to a friend at the bottom of an email. When recipient clicks they see the "enter up to 5 email address" page however if they are a non-authenticated user they get a Undefined ...
1
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1answer
19 views

What is “Error: Could not find valid value for u”

Since I upgraded from 5.24.4 to CiviCRM 5.28.2, roughly since end of August 2020, I have been finding a lot of errors in the log when Anonymous users attempt to access mysite.com/civicrm/mailing/url. ...
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1answer
35 views

Can all related contacts be notified about upcoming membership renewals?

We have an uncommon relationship between association managers and my client's member organizations. Since there may be multiple contacts in an association management firm and there may be significant ...
1
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1answer
21 views

How to download a pdf instead of sending it per email?

I'm sending a membership certificate attached to an email template with Drupal 7 / CiviCRM using CiviRules and PdfApi but often the emails don't reach the recipients because of deliverability issues, ...
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0answers
20 views

Random space characters were added in mailing

I have sent a newsletter yesterday using a Mosaico template. The final mail had arbitrary space characters, where one of them landed in one of the urls and render that url garbage. The spaces are not ...
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1answer
23 views

Sending email based on tag

I was wondering whether it is possible to send mass email based on tag. Right now we can select group only. So is it possible to send email based on tag? Is there any extension for that?
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0answers
15 views

Do I need a mailing service? [duplicate]

We are a one person shop with a mailing list of 1,250 (and growing). I'm considering setting up on spark - or hosting my own at civihost. I'm concerned about the deliverability of bulk e-mail with ...
3
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1answer
432 views

CiviMail > New Mailing > No recipients Error

We've recently installed CiviCRM 4.6.6 and we're on WordPress 4.3. I'm experiencing the same issues as shown in this thread: CiviMail Mailing - Unable to select group, getting error of No recipients ...
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2answers
24 views

CIVI mail - URLs inserted directly into an email template do not direct the user to the correct web page

I inserted a url into a CIVI email template - On testing the email, clicking the link which has not changed it re-directs the user to our site and gives an Error 404 page not found. https://www....
1
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1answer
33 views

Why isn't CiviMail tracking my opens?

It happened after a recent upgrade to 5.27+, using Drupal 8.

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