Questions tagged [civimail]
Questions specifically about CiviCRM's mass mailings system CiviMail. For question about general mail related issues in CiviCRM use the tag *email*.
993
questions
1
vote
1answer
89 views
How do I replace the “From” address from my mailings?
I setup a default adress in CiviMail -> From Email Adresses , like this :
"Example" <example@example.org>
but the problem is that when I send mails, the "From adress" change and become :
"...
2
votes
1answer
121 views
How to fix receipt/confirmation attached PDF alignment in email?
Civicrm email receipt/confirmation attach PDF files alignment issue.
We facing alignment issue in attached PDF file, Left side margin high and it is creating empty pages.
Which file needs to edit ...
3
votes
1answer
318 views
Sparkpost disable engangement tracking
Has anyone successfully switched off Engagement Tracking on SparkPost?
I did this at https://app.sparkpost.com/account/smtp
But all links are getting converted to http://go.sparkpostmail.com/
5
votes
1answer
46 views
Line wrapping - breaking lines longer than 998 characters - in CiviCRM (CiviMail, Flexmailer, Mosaico)
We've have experienced in some cases on emails sent from CiviCRM the DKIM signatures were getting invalid. We use a self-managed email server for this, and usually DKIM is fine.
After some research I ...
0
votes
1answer
16 views
civicrm mail() success message but no email sent (log de-activated)
I migrated to a new server and have the exact settings as on the old server. On the new server, I press test and save for mail() and get a message, that the test email was sent successfully, but I ...
1
vote
1answer
15 views
“Created by” field of CiviMail pulls the name of the latest subscriber
I am a new user of CiviCRM. My organisation uses CiviCRM 4.6.36. and I have a small problem: for some reason, CiviMail shows the name of the latest subscriber in the "created by" field when ...
1
vote
0answers
15 views
Drupal 8/9 htaccess Breaks kcfinder
There are other discussions on this but there does not appear to be a concrete solution. I am hoping that someone can help me with a solution and then I can also document this better.
When I go to add ...
1
vote
1answer
9 views
Send user to New Mailing page with Recepients Already Selected
We'd like to send admins to the New Mailing page (https://example.com/civicrm/mailing/send?reset=1) but have the Recipients field already populated with a specific Group. Is there a query parameter or ...
1
vote
1answer
31 views
Convert Mosaico Mailing into template
Sorry if this is a noob question, but is there a way to convert a used Mosaico Mailing into a Mosaico template?
Thanks in advance
P.S. - I know I can re-use the mailing, but I'd rather create a ...
1
vote
1answer
29 views
upper case in name with accents
{capture assign=last_name}{contact.last_name}{/capture}{$last_name|upper}
I'm trying to render my contact name in uppercases with Smarty and include letters with accents.
At the bottom of this page ...
0
votes
1answer
25 views
access civimail images from Drupal media browser
If we wish to reuse images in a node on the main Drupal site uploaded for a CiviMail email newsletter, we can not access with the media browser widget for a field from: sites/default/files/civicrm/...
0
votes
1answer
38 views
DB Syntax Error: CiviMail
Drupal 7.69, Civi 5.23.0
A colleague just had an issue with CiviMail. She was trying to send a mail to Group "Volunteers" but exclude people in Group "Garden Volunteers". Instead of saying the number ...
3
votes
3answers
299 views
How can people view which mailing lists they're subscribed to?
We have a number of mailing lists for various topics, and sometimes people aren't sure which ones they've subscribed to. I would like to send a newsletter to our main mailing list (group) with an ...
0
votes
1answer
20 views
Bounce processing using oath-client with GSuite: Required parameter not passed: “refresh_token”
Using CiviCRM 5.37.2.
I'm trying to use the oath-client extension to do OAuth authentication of a Google Workspace (GSuite) account for bounce processing. The credentials are created on the Google ...
3
votes
2answers
191 views
FYI - Sending mail via G Suite - Google announce username/password authentication will be turned off
Google have announced they are turning off access to G Suite via username/password authentication.
My initial concern was this could potentially impact anyone using G Suite for Outbound Mail. ...
0
votes
1answer
39 views
CiviMail Unsubscribe link goes to a generic/undefined Wordpress page
When the recipients of my mailing try to click on the "Unsubscribe" link the user is taken to a generic/undefined page that reads: "CiviCRM Do not delete this page. Page content is ...
1
vote
1answer
33 views
Permissions help with using action.forward token in an email
I want to add a forward to a friend at the bottom of an email. When recipient clicks they see the "enter up to 5 email address" page however if they are a non-authenticated user they get a Undefined ...
2
votes
1answer
37 views
What is “Error: Could not find valid value for u”
Since I upgraded from 5.24.4 to CiviCRM 5.28.2, roughly since end of August 2020, I have been finding a lot of errors in the log when Anonymous users attempt to access mysite.com/civicrm/mailing/url.
...
2
votes
1answer
19 views
Menue “create new mailing” leading to “old server” after creating test-server via backup of VM?
)
after setting up a staging-server-VM via snapshot of our "production server", i've got two very strange/mysterious effect:
when choosing the menue-item "create new mailing" the ...
1
vote
1answer
52 views
Memory Error (500) For SMTP Settings After Upgrading to 5.35.1
After upgrading to 5.35.1 I am getting a memory limit reached error when loading the SMTP settings page. I am not sure if this is related but I am getting a growl error for "Failed to find key by ...
0
votes
0answers
18 views
opt-out triggers “There was an error in your request”
People who click on an opt-out URL in our civimail get an error screen like "Sorry, due to an error, we are unable to fulfill your request at the moment." The ReportError extension captures ...
3
votes
1answer
447 views
CiviMail > New Mailing > No recipients Error
We've recently installed CiviCRM 4.6.6 and we're on WordPress 4.3. I'm experiencing the same issues as shown in this thread: CiviMail Mailing - Unable to select group, getting error of No recipients
...
2
votes
1answer
34 views
Some problems to add email account in CiviMail CiviCRM
I am trying to configure the email address to send messages. I am trying to use a Google Workspace user with custom domain.
Some values that I have are the following:
Server: smtp.gmail.com
Username: ...
2
votes
3answers
89 views
What browser does Mosaico work in?
Currently on:
CiviCRM - 5.3.1
Mosaico - 2.0-beta3.1512698300
CiviCRM Bootstrap theme - 0.1-alpha14
Flexmailer - 0.2-alpha5
In Firefox 'Quantum' - when hitting Continue on a mailing created this ...
0
votes
0answers
7 views
Unable to Disable VERP in CIVIMAIL
As I know it, to disable VERP, navigate to Administer > CiviMail > Component Settings and disable 'Track replies using VERP in Reply-To header'.
However, even after this is disabled, Civimail ...
0
votes
1answer
9 views
How can I customize the user-access to Mailing lists?
Its not clear to me how I as an admin can control the access for different groups to their mailing lists.
For example, the leader of group A should be restricted to mail to group A.
Is it possible to ...
0
votes
1answer
12 views
Checksum and Shifting Expiration Windows
Where/when does CiviCRM calculate the expiration date of a checksum? Is the expiration date encoded in the checksum upon generation, or is the date of checksum creation encoded and then the creation ...
0
votes
1answer
38 views
Emails get stuck on send. How do I debug it?
I can send emails individually, but bulk emails never seem to work right. I've had no luck troubleshooting it, so I created a test group and added my own contact user to it and verified that it has my ...
0
votes
0answers
19 views
Missing parameters error in Unsubscribe link for certain emails
CRM_Core_Exception: Missing Parameters in /var/www/html/public_html/crm/sites/all/modules/civicrm/CRM/Core/Form.php on line 608
Exception trace
# Function Location
0 ...
1
vote
1answer
44 views
CiviMail report showing bulk emails have sent when they haven't
On two Civi 5.35.1 & Joomla sites, I've got the same issue of bulk emails not being sent, but the CiviMail report stating every email has been sent (0 bounces or replies). The 0 bounces bit of the ...
1
vote
0answers
52 views
Contacts->New Email fails when sending to more than one contact after upgrade to 5.35.1 (Wordpress)
Salut. We recently upgraded to Civicrm 5.35.1 (Wordpress). When we try to send Emails to more than one recipient in Contacts->New Email, the operation fails (see screenshot attached). One recipient ...
1
vote
0answers
22 views
Bulk emails created with the APi delivered to 0 recipients
I'm using the API to send a bulk email each week to all our members. This is the code:
$currentTime = new DateTime();
$approval_date = $currentTime->format('Y-m-d H:i:s');
$currentTime->add(new ...
0
votes
2answers
19 views
Export list of all successful civimails?
I feel I should know this and the answer is going to be obvious. Is there a way to export a list of successful civimails? I need the mailing name and date, and it would help to have the mailing list ...
0
votes
1answer
28 views
How to send Participant-Specific information via CiviMail
We are running a hybrid event where some participants are virtual via Zoom and some participants attend in person. We need to send out reminders and the zoom link to virtual attendees, and also want ...
0
votes
1answer
17 views
Import bulk email addresses
I have 700 email addresses in an Excel doc. How can I import them en masse to a single smart folder for a one-off mailing?
1
vote
1answer
21 views
When unchecking VERP option I am getting an error “Boolean value required for track_civimail_replies”
When I go to Administer > CiviMail > CiviMail Component Settings. There is an option
"Track replies using VERP in Reply-To header"
When I uncheck this box and hit Save I am getting an ...
2
votes
1answer
52 views
Mail account authentication with Oauth2
Exchange Online is retiring basic authentication which means, I think, that CiviMail will no longer be able to process bounced messages in Exchange Online mailboxes. Are there any plans for CiviMail ...
0
votes
1answer
15 views
how do I make the FROM box on a bulk email show the same list as a single email?
I toggled the yes/no box "Allow mail from logged in contact" to yes, but it doesn't affect the "new mailing" screen which is really the most important one for me. Can I change this somehow? Is there ...
3
votes
1answer
302 views
Unable to Connect to MailStore for Bounce Processing
Tested on Wordpress 4.7.3 and Joomla
CiviCRM 4.7.16
We've set up a domain for all Civi-related mail processing for our CiviCRM clients for whom we provide site management. For one account we are ...
1
vote
1answer
884 views
How to resolve SMTP connection failing problem with code 535?
After upgrading CiviCRM from 4.6 to 4.7.14 I was not able to send (test) emails via SMTP. I got the following error:
authentication failure [SMTP: STARTTLS failed (code: 220, response: 2.0.0 Ready ...
1
vote
1answer
29 views
Resend email to non-openers
We would like to be able to resend a mailing (or send an edited version of the original mailing) to recipients who did not open the original mailing.
While there are workarounds — such as creating a ...
1
vote
1answer
17 views
Mailing is saved but does not reach recipients
I'm really out of my depth now.
Here is the situation:
CiviCRM version 5.36.0
Wordpress Plugin
Hosted on Linux Server
Administer->System Settings->Outbound Mail: enteredSMTP-Server, Testmail is ...
3
votes
1answer
191 views
How can I chase up mailing list subscribers who don't confirm their opt-in?
When someone adds themselves to a group that is configured as a mailing list they get sent an email with a confirmation link. The email includes the token: {subscribe.url}
We now have something like ...
1
vote
2answers
101 views
Email setup for outgoing mail
I'm totally new to civicrm, so I'd appreciate the simplest answer possible :)
Here's my goal: to send mass emails through civicrm, to certain mailing list groups.
Here's the problem: I can't even send ...
0
votes
2answers
35 views
civicrm email scheduling
I scheduled an email to send at 9.40am and it actually sent at 9.49am which I assume is to do with how often the send mail cron job runs.
Is there a way of actually getting an email to send at the ...
0
votes
0answers
32 views
Civimail - loss of opt-out, unsubcribe & forwarding
I have a Drupal 7.79 and a Joomla 3.9.25 site on the same server, both running Civi 5.35.1 and both with loss of unsubscribe, opt-out and forwarding capability.
Flexmailer is enabled on both sites.
In ...
1
vote
1answer
55 views
CiviMail report not showing proper data after upgrade
I have recently upgraded CIVICRM to 4.7.27 and my wordpress version is 4.9.1. Before upgrade civimail report was showing proper data for example "Unique Opens", "Total Opens", etc. But now it's ...
2
votes
0answers
29 views
CiviMail: Using DMARC for multiple from domains
Assumptions
CiviCRM is running on crm.example.org
Bounce processing is configured to use bounce.example.org
Mails are send from example.org, mail.example.org and example.com
Issue
If we were to ...
0
votes
1answer
13 views
How to add a new “From” email address in civi mailing - cannot find function following the update
I used to be able to add new "from" email addresses for civi mailing, but I cannot find the location anymore.
2
votes
2answers
51 views
Can't send individual emails from contact record
When trying to send an email from an individuals Contact Record I am getting a pop-up with the following error listed.
I can send bulk emails to a test group and when I test the outbound email ...
