Questions tagged [civimail]

Questions specifically about CiviCRM's mass mailings system CiviMail. For question about general mail related issues in CiviCRM use the tag *email*.

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2answers
86 views

Email setup for outgoing mail

I'm totally new to civicrm, so I'd appreciate the simplest answer possible :) Here's my goal: to send mass emails through civicrm, to certain mailing list groups. Here's the problem: I can't even send ...
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2answers
21 views

civicrm email scheduling

I scheduled an email to send at 9.40am and it actually sent at 9.49am which I assume is to do with how often the send mail cron job runs. Is there a way of actually getting an email to send at the ...
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0answers
25 views

Civimail - loss of opt-out, unsubcribe & forwarding

I have a Drupal 7.79 and a Joomla 3.9.25 site on the same server, both running Civi 5.35.1 and both with loss of unsubscribe, opt-out and forwarding capability. Flexmailer is enabled on both sites. In ...
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1answer
31 views

CiviMail report showing bulk emails have sent when they haven't

On two Civi 5.35.1 & Joomla sites, I've got the same issue of bulk emails not being sent, but the CiviMail report stating every email has been sent (0 bounces or replies). The 0 bounces bit of the ...
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1answer
55 views

CiviMail report not showing proper data after upgrade

I have recently upgraded CIVICRM to 4.7.27 and my wordpress version is 4.9.1. Before upgrade civimail report was showing proper data for example "Unique Opens", "Total Opens", etc. But now it's ...
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0answers
26 views

Contacts->New Email fails when sending to more than one contact after upgrade to 5.35.1 (Wordpress)

Salut. We recently upgraded to Civicrm 5.35.1 (Wordpress). When we try to send Emails to more than one recipient in Contacts->New Email, the operation fails (see screenshot attached). One recipient ...
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1answer
86 views

How do I replace the “From” address from my mailings?

I setup a default adress in CiviMail -> From Email Adresses , like this : "Example" <example@example.org> but the problem is that when I send mails, the "From adress" change and become : "...
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1answer
32 views

Memory Error (500) For SMTP Settings After Upgrading to 5.35.1

After upgrading to 5.35.1 I am getting a memory limit reached error when loading the SMTP settings page. I am not sure if this is related but I am getting a growl error for "Failed to find key by ...
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0answers
26 views

CiviMail: Using DMARC for multiple from domains

Assumptions CiviCRM is running on crm.example.org Bounce processing is configured to use bounce.example.org Mails are send from example.org, mail.example.org and example.com Issue If we were to ...
2
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1answer
118 views

How to fix receipt/confirmation attached PDF alignment in email?

Civicrm email receipt/confirmation attach PDF files alignment issue. We facing alignment issue in attached PDF file, Left side margin high and it is creating empty pages. Which file needs to edit ...
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1answer
316 views

Sparkpost disable engangement tracking

Has anyone successfully switched off Engagement Tracking on SparkPost? I did this at https://app.sparkpost.com/account/smtp But all links are getting converted to http://go.sparkpostmail.com/
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1answer
13 views

“Created by” field of CiviMail pulls the name of the latest subscriber

I am a new user of CiviCRM. My organisation uses CiviCRM 4.6.36. and I have a small problem: for some reason, CiviMail shows the name of the latest subscriber in the "created by" field when ...
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0answers
13 views

Line wrapping - breaking lines longer than 998 characters - in CiviCRM (CiviMail, Flexmailer, Mosaico)

We've have experienced in some cases on emails sent from CiviCRM the DKIM signatures were getting invalid. We use a self-managed email server for this, and usually DKIM is fine. After some research I ...
1
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1answer
25 views

Resend email to non-openers

We would like to be able to resend a mailing (or send an edited version of the original mailing) to recipients who did not open the original mailing. While there are workarounds — such as creating a ...
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1answer
12 views

How to add a new “From” email address in civi mailing - cannot find function following the update

I used to be able to add new "from" email addresses for civi mailing, but I cannot find the location anymore.
2
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2answers
47 views

Can't send individual emails from contact record

When trying to send an email from an individuals Contact Record I am getting a pop-up with the following error listed. I can send bulk emails to a test group and when I test the outbound email ...
2
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3answers
63 views

Insert file into greeting field with Smarty

When the content of the Email Greeting or the Postal Greeting field is getting too long, CiviCRM is no longer able to edit it through the GUI, what happened since I have activated Smarty and inserted ...
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0answers
9 views

How do I provide a custom redirect after cancel clicked on Unsubscribe page?

Is there a way I can direct where the user goes when they click Cancel on the Unsubscribe button on the Unsubscribe Confirmation page?
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1answer
23 views

access civimail images from Drupal media browser

If we wish to reuse images in a node on the main Drupal site uploaded for a CiviMail email newsletter, we can not access with the media browser widget for a field from: sites/default/files/civicrm/...
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1answer
12 views

What are all the possible variable fields available in greetings (Email and Postal)?

When defining new email and postal greeting formats in Administer > Communications > Email Greeting Formats, I see several available variables like {contact.first_name}, {contact.last_name}, and ...
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1answer
33 views

DB Syntax Error: CiviMail

Drupal 7.69, Civi 5.23.0 A colleague just had an issue with CiviMail. She was trying to send a mail to Group "Volunteers" but exclude people in Group "Garden Volunteers". Instead of saying the number ...
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2answers
23 views

When Sending a Mailing the Reply-to email is different than the From Address

I sent out a mass mailing via CiviMail and the reply-to email is default+r{seemingingly_random_string}@gmail.com I am using Sparkpost to send these mailings. CiviCRM 5.29.1 Any idea why the reply-to ...
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1answer
20 views

Is there a way to see CiviMail logs through the interface (v. 4.6.36.)

I am trying to troubleshoot some failed deliveries of emails in CiviMail. I would like to see the error logs. According to the documentation, they are stored in the local file system (well, obviously),...
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1answer
11 views

How to query “delivery status = unknown” on CiviMail report

I am trying to see all the emails, where the delivery status was "unknown". I have been trying to change the URL parameter "delivery_status_value" to "unknown", but that ...
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1answer
30 views

Thank-you letters sends email immediately

we are emailing the receipts of last year's contributions. From "find contributions" we select "Thank-you letters - print or email" and then "Send emails where possible. ...
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1answer
15 views

Target emails based on contacts near a postal code

I am moving over to CiviCRM from The Action Network and am wondering if email blasts can be targeted by inputting a location (postal code or city) and choosing a set number of kilometers surrounding ...
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1answer
15 views

I want someone BCCd to an email genearted by a System Workflow Message

I want to add a CC or BCC email to an email generated by System Workflow Messages. For example, when the "Memberships - Signup and Renewal Receipts" message gets emailed to a donator, I want ...
3
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2answers
175 views

FYI - Sending mail via G Suite - Google announce username/password authentication will be turned off

Google have announced they are turning off access to G Suite via username/password authentication. My initial concern was this could potentially impact anyone using G Suite for Outbound Mail. ...
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1answer
34 views

CiviMail Unsubscribe link goes to a generic/undefined Wordpress page

When the recipients of my mailing try to click on the "Unsubscribe" link the user is taken to a generic/undefined page that reads: "CiviCRM Do not delete this page. Page content is ...
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1answer
28 views

Permissions help with using action.forward token in an email

I want to add a forward to a friend at the bottom of an email. When recipient clicks they see the "enter up to 5 email address" page however if they are a non-authenticated user they get a Undefined ...
2
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1answer
25 views

What is “Error: Could not find valid value for u”

Since I upgraded from 5.24.4 to CiviCRM 5.28.2, roughly since end of August 2020, I have been finding a lot of errors in the log when Anonymous users attempt to access mysite.com/civicrm/mailing/url. ...
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2answers
44 views

Can all related contacts be notified about upcoming membership renewals?

We have an uncommon relationship between association managers and my client's member organizations. Since there may be multiple contacts in an association management firm and there may be significant ...
2
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1answer
19 views

Activating Smarty

I'm trying to send end of year tax letters to donors. I want to customize the letters/emails with their total donation amount for the whole year. I understand I need to activate "smarty" to ...
2
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3answers
43 views

Auto save mailing editing template in Mosaico

I have a question about creating a mailing with mosaico (civicrm/a/#/mailing/[number]), Why does auto-save not always apply when is changed? When you click close or test buttons its saved, but it ...
1
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1answer
21 views

Is there a bulk method to put emails on hold?

Bounce processing has not been working - but I do have a list of addresses that have been bounced. What I want to do is bulk update all those matching contacts and put their emails on hold. I cant see ...
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0answers
36 views

Forward to Friend broken; customizing the form

I just switched a CiviCRM installation over to Amazon AWS's SES email service, which will ONLY send our from verified domain email addresses. The CiviMail forward-to-a-friend link form assumes the ...
1
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1answer
12 views

Trying to get New Member, Member Renewal Contribution working

CiviCRM 5.33.2, Drupal 7.78. Using example tokens found in the CiviCRM docs at "Tokens and mail merge/Checksum for Contribution Pages for Membership Renewals" to create an email to go out, ...
3
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2answers
96 views

Is A/B testing possible using Mosaico?

When I go through the Create new A/B test workflow, it presents me with a traditional mailing interface, even though I have Mosaico installed. I'm pretty sure that means A/B testing is not possible ...
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0answers
15 views

Strange civicrm/mailing/url requests

I'm seeing quite a lot of strange looking URL requests on the civicrm/mailing/url path, which is supposed to take 2 params (as I understand): u=<integer> and qid=<integer>, but these ...
3
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1answer
439 views

CiviMail > New Mailing > No recipients Error

We've recently installed CiviCRM 4.6.6 and we're on WordPress 4.3. I'm experiencing the same issues as shown in this thread: CiviMail Mailing - Unable to select group, getting error of No recipients ...
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0answers
11 views

Why are transactional emails getting sent with malformed content when sending via mail()

I've become aware of an intermittent issue with transactional emails - commonly receipts/invoices for memberships and/or event registrations - getting messed up when outbound mail is set to send via ...
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0answers
23 views

What are your typical mail size batches and delviery times?

What are your typical mail sizes and time to complete mail job? Looking for comparisons... We are having lots of mail delivery problems on a new highly customised install of Civi v5.27.1 (MariaDB v10....
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1answer
19 views

Where is the “Do Not Email” setting?

We want to find the best way to not send bulk emails to a contact when they've asked to be removed from our mailing lists. I've seen many references to the "Do Not Email" box, but have not ...
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1answer
37 views

Mailgun will no longer support TLS 1.0/1.1, does this affect CiviCRM Smtp

I am using Mailgun for sending the email newsletters. I do not use the Mailgun API for sending, just the standard SMPT configuration. Now MailGun sends me the following, bit disturbing email: Mailgun ...
4
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1answer
42 views

QR code inclusion in Mass-mailings

I wish to include a personalised QR-code in the Mass Mail for people in the Grace list, to facilitate their payment, which in Sweden can be done by the Swish function: use your phone, read/scan the QR ...
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1answer
36 views

Emails get stuck on send. How do I debug it?

I can send emails individually, but bulk emails never seem to work right. I've had no luck troubleshooting it, so I created a test group and added my own contact user to it and verified that it has my ...
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0answers
11 views

Adding fields to list unsubscribe page

I'd like to collect some feedback from people when they unsubscribe from our mailing lists, but it seems that civiCRM doesn't have a way for me to access the unsubscribe page to add additional custom ...
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1answer
73 views

CiviMail Change the Track Opens Tracking URL to a pretty URL

I'm using the Track Opens option in CiviMail. In CiviCRM for Wordpress the regular mail tracking url looks something like this: https://mywebsite.co.uk/wp-content/plugins/civicrm/civicrm/extern/url....
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0answers
20 views

CiviMail tokens to share the public mailing URL on social media

As a site admin using CiviMail/Mosaico, is there an easy way to add links to share the mailing content on social media? I am guessing I could write HTML using a link such as: http://twitter.com/share?...
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0answers
59 views

Civimail Reports Errors

I recently updated CiviCRM and am now having errors with the CiviMail reports. My setup uses: CiviCRM 5.32.2 Drupal 7.77 PHP 7.4 Below is the step-by-step description of what happens. Click on ...

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