Questions tagged [civimail]
Questions specifically about CiviCRM's mass mailings system CiviMail. For question about general mail related issues in CiviCRM use the tag *email*.
803
questions
3
votes
2answers
48 views
Discrepancy between # of contacts in smart group vs # of contacts in smart group mailing
Using Drupal 7.67 and CiviCRM 5.13.5.
We run volunteer inductions, and send an email to all people who have attended volunteer inductions (as per CiviEvent) after the induction. We only run ...
3
votes
2answers
22 views
Joomla - Embedding youtube video in CIVI mailing
I am a novice with Joomla and have recently taken the position at an organization managing the CMS.
We are writing a newsletter and I want to embed a youtube video within the mailing. After following ...
0
votes
1answer
48 views
CiviMail shows empty recipient list
CiviCRM 4.7.24 on Drupal
Since updating to 4.7.24, no groups appear in the recipient list
1
vote
1answer
44 views
CiviMail report not showing proper data after upgrade
I have recently upgraded CIVICRM to 4.7.27 and my wordpress version is 4.9.1. Before upgrade civimail report was showing proper data for example "Unique Opens", "Total Opens", etc. But now it's ...
1
vote
0answers
8 views
CiviMail: Email marked as 'Draft and Unscheduled' but outgoing mail log says it's been sent
Civi 5.13.5, Drupal 7.67.
Hey everyone,
A colleague tried to send out a mailing through CiviMail to a smart group that we have been using for a few months now.
She tried to send the email but ...
3
votes
3answers
80 views
Import Contacts with Email field issue
If I import contacts via a CSV file and indicate a home email, the email address does get imported without any issue.
However, in order to send an email to the contact (in my case sending to an ...
1
vote
1answer
58 views
How do I replace the “From” address from my mailings?
I setup a default adress in CiviMail -> From Email Adresses , like this :
"Example" <example@example.org>
but the problem is that when I send mails, the "From adress" change and become :
"...
2
votes
1answer
102 views
How to fix receipt/confirmation attached PDF alignment in email?
Civicrm email receipt/confirmation attach PDF files alignment issue.
We facing alignment issue in attached PDF file, Left side margin high and it is creating empty pages.
Which file needs to edit ...
3
votes
1answer
287 views
Sparkpost disable engangement tracking
Has anyone successfully switched off Engagement Tracking on SparkPost?
I did this at https://app.sparkpost.com/account/smtp
But all links are getting converted to http://go.sparkpostmail.com/
1
vote
1answer
24 views
Certain Emails, not all are falling into SPAM
We have an install where on certain contacts if you send an email directly from the contact record it goes through correctly. If an email is triggered via CiviRules it goes to SPAM. The email content ...
4
votes
3answers
194 views
Upgraded to PHP 7.2; no errors but Sparkpost doesn't receive and send CiviMail
I upgraded to PHP 7.2 and received the system warning stating "your SMTP password will not be stored encrypted, and if you have recently upgraded from a PHP that stored it with encryption, it will ...
1
vote
1answer
20 views
How to I track down this problem when I try to CIVIMail? Sorry an error occurred and your information was not saved
While in CiviMail I keep getting this message
"Sorry an error occurred and your information was not saved."
1
vote
1answer
16 views
CiviMail “View in Browser” Link Error
I am on civi 5.14.2 drupal 7.x flexmailer & mosaico 2.x installed. It used to be working so far and all of a sudden it stopped working!! This email was sent using "traditional" link. Any idea what ...
3
votes
1answer
44 views
Access Denied to CiviMail Opt-Out Form
The Unsubscribe link (in mailings) works fine if I am logged in as administrator, but I have "Access Denied" to the opt-out form if not.
(I have defined an Unsubscribe Group, with public visibility)
...
1
vote
0answers
19 views
Mosaico default template - unsubscribe setting
The default Mosaico template has unsubscribe option in header. However the token or destination url is for group unsubscribe rather than the more general opt-out token. I cannot see a way to ...
10
votes
1answer
201 views
CiviMail mailer settings example
I'm not sure if it just me, but I am not 100% clear on what each of the CiviMail mailer settings do when combined together?
Mailer Batch Limit: The total number of emails that will go out on each ...
2
votes
1answer
32 views
“This site can't be reached” error message when trying to
I got the above error message when trying to print mailing labels. I have here a screen cap of the entire message and I'd appreciate it if you could please help me resolve this issue.
Thanks
0
votes
1answer
10 views
What permissions are needed to edit Mosaico templates?
My guess it that template creation and editing requires Administer CiviCRM - but wanted to check in and see if there was another way.
Thanks!
1
vote
1answer
96 views
Mosaico 2.0, Drupal 7.64 - “Sorry an error occurred and your information was not saved”
Installed Mosaico 2.0-beta4 on Drupal 7.64 and CiviCRM 5.7.2. I followed all installation instructions and installed Shoreditch then Flexmailer then Mosaico.
I'm getting an error - when I try and ...
2
votes
1answer
34 views
FAX. Is it difficult to hook up Twilio programmable faxing to CiviCRM?
I would like to be able to use Twilio programmable faxing directly from within CiviCRM. Many of my contacts only have fax numbers (no email addresses).
I tried to put FAX in the tag section below, ...
4
votes
1answer
26 views
Possible bug? “Enable Double Opt-in for Profile Group(s) field” displays twice
Seems that Enable Double Opt-in for Profile Group(s) field option has two identical copies in CiviMail Component Settings.
Also present on test server. https://demo.circle-interactive.co.uk/
7
votes
3answers
169 views
Sparkpost service no longer free - any recommendations?
We have just been informed by Sparkpost that their free service which gave us up to 100k/mo emails with a max of 25k/day will be discontinued. We use the CiviDesk Sparkpost extension 1.3 on CiviCRM 5....
1
vote
1answer
53 views
Bounce processing webhook gets error “Failed to verify signature” in Mailgun
Have mailgun extension and added mail account for bounce processing with mailgunDB as protocol and my API (using private API) as password.
Every time a mailing goes through it has an error "failed to ...
8
votes
13answers
1k views
Mailing issue. Could not identify any recipients. Perhaps the group is empty?
I am experiencing a weird issue on my CiviCRM 4.7.3 on Joomla 3.5.0 (also happening on some 4.7.8 on Drupal 7)
When I try to send or schedule a mailing and I hit "Send test" I receive an error saying ...
2
votes
0answers
14 views
Is it possible to create a Report (or Search) for a general view of “total openings” in CiviMail?
We all know that in CiviMAIL the "total openings" metric can be misleading with respect to "unique openings" due to the pixel/images tracking.
However, in an engagement activity, it would be very ...
7
votes
4answers
172 views
CiviMail and Smart Groups: when does CiviCRM identify the actual list of email recipients?
If I set up a mailing to a smart group, and schedule it to go out one month from today, will CiviMail send to the contacts in the smart group as they are defined at the point when I create the mailing,...
1
vote
0answers
107 views
Cannot get replies to show up in activities
CiviCRM 5.14.0
I have bounce processing working fine but I am trying to track replies. Replies are sent using a VERP address and are being received in the correct mailbox as defined in the CiviMail ...
1
vote
0answers
31 views
Mailing using SmartGroup sends to recipients not in the Smart Group
I had a scheduled mailing set to run today at at 8am. When I look at the list of people who received the email, more were sent the email than were in the SmartGroup mailing list.
The SmartGroup had ...
0
votes
1answer
39 views
Public URL for CiviMail: access denied even for admin
Drupal 7.67, CiviCRM 5.13.5
Hey everyone,
Trying to view a mailing I've sent through CiviCRM before. I'm logged in with my admin account with all permissions granted.
I've navigated to the ...
0
votes
1answer
21 views
Error (One of parameters is not of the type Integer) while clicking the 'mailing.viewUrl' in a sent mailing
In sent Mailings, the 'mailing.viewUrl' is rendered into:
https://terranova.tamera.org/civicrm/mailing/view?reset=1&id=95c21fb7cc1b7aac
and clicking it gives me this error:
$Fatal Error ...
4
votes
3answers
172 views
Failed to locate Mosaico graphics driver
I'm using Drupal 7 and CiviCRM version 5.13.4 and I'm having a problem with using Mosaico.
When I try to create new templates, I'm unable to add new images to them. I can't drag and drop any images ...
0
votes
1answer
23 views
When adding CSS in civimail (under source) getting an error when trying to see or send test
Trying to use my own custom html e-mail in CiviMail with custom CSS in it (specifically to optimize on mobile).
When I have the CSS stylesheet info on top I cannot send a test email or preview in HTML....
3
votes
5answers
181 views
Difficulty setting up CiviMail on Bluehost
I'm following the instructions here:
http://wiki.civicrm.org/confluence/display/CRMDOC/CiviMail+Installation
and I've been running into some obstacles.
1) Bluehost does not support sub-addressing ...
0
votes
1answer
19 views
Failure in setting up replies mailbox
CiviCRM 5.14.0
I am using the Sparkpost extension
This is a new site in testing phase
I have set my from email address to be: "Site Administrator" This domain has been verified by Sparkpost and is a ...
1
vote
1answer
19 views
Failure in setting up Sparkpost for outgoing mail
I've created a sending and bounce domain on Sparkpost, ccrmmail.vietfeir.com. This domain has been verified by Sparkpost. I have an api key with all grants. When I try to save and send, I get this ...
1
vote
1answer
24 views
Delay automated email like receipts
Is there a way I can delay when a automated E-Mail is sent.
For Example - I would like the receipt email when one submits a contribution to be delayed by a few hours.
Thank you
1
vote
1answer
20 views
How can I generate a CiviMail delivery & Click-thru report
I need to email a report to a person of a particular mass email that was sent from CiviMail. The person doesn’t have access to CiviCRM. How can I generate a CiviMail detailed delivery & Click-thru ...
1
vote
0answers
25 views
Problems inserting action tokens with default wysiwyg HTML editor
CiviCRM 5.14.0
This is a new site and I am testing inserting action tokens in emails. If I use the link symbol in the wysiwyg, it inserts double-quotes around the link but the {aciont.reply} already ...
0
votes
1answer
19 views
URLs in CiviMail give a 404 not found error
CiviCRM 5.14.0.
This is a new installation with WordPress. I sent a test mail. I checked out the unsubscribe link, which resolves to this
That turns out to not be a valid link. I have a feeling ...
10
votes
3answers
797 views
Why can't I send bulk SMS (even though I can send individually)?
I'm working for Engineers Without Borders Galicia and we are migrating our volunteer managing system to CiviCRM.
I'm experiencing something quite like this bug:
https://issues.civicrm.org/jira/browse/...
0
votes
0answers
25 views
Error when sending a test from CiviMail
This is a new installation of CiviCRM 5.14.0 on WordPress 5.2.1
I've created a test CiviMail using one of the default templates. When I attempt to send a test mail, I get a pop-up that says "Sorry an ...
0
votes
0answers
17 views
403 error when accessing or exporting CiviMail open reports
Running CiviCRM 5.13.5 on Drupal 7.67. I have all admin permissions, and all permissions relating to CiviReport.
Trying to run reports on CiviMail to export as CSV everyone who opened a particular ...
0
votes
1answer
23 views
CiviCRM_API3_Exception: “DB Error: no such table”
Hello I am getting the below error when going to certain pages in my civicrm install notably after transfering from one server to a new server....the source server does not have this error.....
...
3
votes
1answer
353 views
CiviMail > New Mailing > No recipients Error
We've recently installed CiviCRM 4.6.6 and we're on WordPress 4.3. I'm experiencing the same issues as shown in this thread: CiviMail Mailing - Unable to select group, getting error of No recipients
...
1
vote
1answer
88 views
Wordpress subscribe.url not using base page
I'm setting up a mailing list in CiviCRM 4.7.14 and the latest Wordpress. In Administer->System Settings->CMS Database Integration, I have the base page set to /civicrm. Yet when a mailing list ...
1
vote
1answer
30 views
Civimail URLs not working
I've just sent a newsletter and had replies telling me the links to content on our website aren't working. I've checked and they're not, they're going to CiviCRM in the Wordpress plugins folder, and ...
0
votes
1answer
18 views
CiviMail mailing sent to an Opt Out email
A contact who is marked as Opt Out is still being sent monthly newsletter. They opted out of all emails 3+ months ago but continue to be on sent emails. They have also unsubscribed from the group.
3
votes
1answer
34 views
Is A/B testing possible using Mosaico?
When I go through the Create new A/B test workflow, it presents me with a traditional mailing interface, even though I have Mosaico installed.
I'm pretty sure that means A/B testing is not possible ...
1
vote
1answer
95 views
CiviCRM for Outlook - Invalid Credentials
I set everything up for the civicrm for outlook extension according to these instructions http://www.vedaconsulting.co.uk/outlookforcivicrm-release. I am using the api extension to generate the api ...
3
votes
1answer
17 views
Invoices are sent from the host domain instead of the proper From Address
A constituent pointed out that she received an emailed invoice from "[4-digit-number]@[host-domain]" rather than from our normal organization email address. (We use CiviHosting's shared server.)
I ...
