Questions tagged [civimail]
Questions specifically about CiviCRM's mass mailings system CiviMail. For question about general mail related issues in CiviCRM use the tag *email*.
827
questions
1
vote
1answer
16 views
Can I add sent mailing to a campaign
The NGO I'm working with decided to create campaigns for all the ongoing projects. We weren't using this information previously, so I wasn't tagging the mailings to a project but now retroactively ...
10
votes
1answer
218 views
CiviMail mailer settings example
I'm not sure if it just me, but I am not 100% clear on what each of the CiviMail mailer settings do when combined together?
Mailer Batch Limit: The total number of emails that will go out on each ...
1
vote
1answer
37 views
Unable to load the recipients group when sending mailing with Civimail
I am running CiviCRM 5.17.4 on Wordpress 5.2.3. The problem I am facing is that
I am unable to send mailing to mailing lists (defined as groups) via CiviMail.
When I try to enter the group in the ...
0
votes
0answers
18 views
First steps for membership software
My european organization (~ 500 members) wants to buy a membership software. So far we have used a german site, but due to their advertisements within e-mails sent by us, we are not satisfied. In ...
0
votes
2answers
33 views
When adding CSS in civimail (under source) getting an error when trying to see or send test
Trying to use my own custom html e-mail in CiviMail with custom CSS in it (specifically to optimize on mobile).
When I have the CSS stylesheet info on top I cannot send a test email or preview in HTML....
2
votes
0answers
36 views
Mailer uploads images but KCFinder unable to display (WordPress)
I'm considerably confused about what's happening with Mailer & images (initially, I thought the problem was related to Mosaico, but it's now disabled): weirdly, I can upload an image to a ...
1
vote
1answer
23 views
Mailing summary doesn't display - says that mailing not complete
Updated to CiviCRM 5.19 - ran one of our biweekly mailings last night and I wanted to check the open count. But Civi says that the mailing isn't completed,
even though it shows on the mailing summary ...
2
votes
1answer
36 views
Issue with CiviMail reports after upgrade to 5.19.0
I upgraded to 5.19.0 and noticed that every report for completed mailings listed on the Find Mailings screen is now showing this message in the Delivery Summary section:
Delivery has not yet begun ...
1
vote
3answers
55 views
Edit Message Template Permission
Can anyone shed some light on the new(ish) permissions for editing message templates? I'm moving to Civi 5.5.3 on Drupal 7 and noticed that now the permissions are broken out into
CiviCRM: edit ...
4
votes
4answers
478 views
CiviCRM Integration wtih WhatsApp
CiviCRM SMS integration is a powerful feature. However, with many people moving to use instant messaging services like WhatsApp, has there been any move to integrate CiviCRM with and instant messenger,...
3
votes
0answers
24 views
Mailings get sent twice
We have an email newsletter with about 40,000 subscribers. It is organised simply by a group. So everybody, who is member of this group gets the mailing (unless email is not on hold etc etc).
For the ...
1
vote
2answers
54 views
CiviMail does not use the editor set in 'Display Preferences'
I'm on 5.17.4 on drupal8 and civimail is working, html editing and all. But I don't know why. CKeditor loads and it's clearly not the drupal one (minimal), but it also doesn't fully match the editor ...
2
votes
3answers
77 views
Where is extension data stored?
I am looking to upgrade an extension - for now I have been updating extensions by disabling - then uninstalling the old extension - and then installing and enabling the new extension. While that has ...
1
vote
1answer
22 views
Can all related contacts be notified about upcoming membership renewals?
We have an uncommon relationship between association managers and my client's member organizations. Since there may be multiple contacts in an association management firm and there may be significant ...
1
vote
0answers
15 views
Mailing job never finishes, but restarts at next cron cycle
After upgrading to 5.17.4 under Joomla, the next large CiviMail job did as follows:
It never completed and had to be cancelled
It reported zero successful deliveries, though it did report opens
At ...
0
votes
1answer
23 views
How can I create mosaico block with 2 button?
I would need a mosaico block with 2 button, is it possible to create? Thanks
0
votes
1answer
32 views
CiviCRM_API3_Exception: “DB Error: no such table”
Hello I am getting the below error when going to certain pages in my civicrm install notably after transfering from one server to a new server....the source server does not have this error.....
...
3
votes
1answer
369 views
CiviMail > New Mailing > No recipients Error
We've recently installed CiviCRM 4.6.6 and we're on WordPress 4.3. I'm experiencing the same issues as shown in this thread: CiviMail Mailing - Unable to select group, getting error of No recipients
...
1
vote
0answers
15 views
Missing email replies
We are using CiviCRM 15.4 on Drupal 7.
We are using the Sparkpost extension to send bulk emails through sparkpost.
This all works great, we get nice mail tracking and reports.
My users also want ...
1
vote
2answers
190 views
CiviMail not delivering to certain mail servers eg. wp.pl
CiviMail fails to deliver some emails to specific domain servers: @wp.pl. Each time I send a mailing I receive a bounce message which reads like this:
This is the mail system at host stpuk-org.nazwa....
7
votes
4answers
227 views
Mass Deleting Scheduled and Sent Mailings, Drafts, etc
DB has grown so huge and it started to cause problems with sending mass mailings. I want to delete old mass mailings, the sent ones and the drafts, etc. Is there away to do it in one click instead of ...
1
vote
1answer
35 views
outbound mail smtp password gets corrupted on wordpress
I have a CiviCRM on WordPress site and every now and again - maybe once every few months - without me doing anything obvious, the SMTP password gets corrupted in Settings - Outbound Mail.
I'm not ...
1
vote
0answers
20 views
CiviMail Authentication Issues when run by Cron - SOLVED - Sharing Information
I was working through a strange issue where emails were bouncing with varying issues like syntax, relay etc. But it felt random. What it came down to is that all mailings via cron (cv api job.execute) ...
1
vote
1answer
32 views
Can't view “Public View” of “Scheduled and Sent Messages” as a Super User admin in CiviCRM. Incorrect URL being constructed
(Joomla 3.9.8)
(Civi 5.14.1)
When signed in as a Super User in CiviCRM, I am getting an error when trying to view the "Public View" of "Scheduled and Sent Messages" for Civi Mailings.
The error ...
0
votes
0answers
12 views
Email sending Configuration on multisite
On one of my multi-site (sub-folder) I can't succeed to send even test emails from within CiviCRM even though I use a Drupal Webform and it sends confirmation emails from this particular multisite ...
4
votes
1answer
34 views
Smarty only generating nulls from API calls
Using the Explorer, I built up the smarty code I need for a template to pull in address information on a contact for use in an email:
{crmAPI var='result' entity='Address' action='get' contact_id=203}...
0
votes
0answers
18 views
Bounce handling with amazon-ses not working
I am trying to get the extension amazon-ses working. I have created an AWS account, signed up for SES mail, and verified my domain. DKIM and SPF are working and verified. I signed up for SNS, created ...
1
vote
1answer
33 views
CiviMail Change the Track Opens Tracking URL to a pretty URL
I'm using the Track Opens option in CiviMail.
In CiviCRM for Wordpress the regular mail tracking url looks something like this: https://mywebsite.co.uk/wp-content/plugins/civicrm/civicrm/extern/url....
4
votes
1answer
533 views
CiviMail Bounce Type - Syntax
I am interested in learning what the Syntax Bounce Type is about. I have 77 of them from a recent email that was sent.
Thanks!
Gary
2
votes
1answer
34 views
SMTP Connection stopped working
Running CiviCRM 5.13.4 on WordPress current version. Everything had been working then we were informed that the site had stopped sending email. I have been trying to re-establish an SMTP connection ...
1
vote
0answers
16 views
Send an email to all contacts that can manage an organization's membership
Scenario:
Membership by organization - each organization has at least one contact person that is an individual that has contact permissions.
I want to send an email to each member organization's ...
4
votes
5answers
284 views
Failed to locate Mosaico graphics driver
I'm using Drupal 7 and CiviCRM version 5.13.4 and I'm having a problem with using Mosaico.
When I try to create new templates, I'm unable to add new images to them. I can't drag and drop any images ...
2
votes
1answer
18 views
Change the web version of an email / change a URL?
Example:
Sent email, included wrong link and some wrong text. Too late to change email - but is it possible to change the URL direction or change the text for the browser version?
Latest Drupal 7 ...
1
vote
0answers
30 views
Email Template HTML WYSIWYG does not load
I am running on the latest version of CiviCRM, 5.17, and when I go into CiviMail to create an email message the HTML wysiwyg editor does not load. I get a console error saying
CRM.wysiwyg._create is ...
2
votes
1answer
49 views
Using Mailjet purely as SMTP server - pros & cons?
Mailjet is undoubtedly very good at delivering emails, but the Mailjet extensions for Civi don't seem to be current & don't process bounces. However, given this limitation, using Mailjet solely ...
1
vote
0answers
12 views
PHP Upgrade Broken Member confirmations
Great timing as our rugby club is days away from the new season! After upgrading PHP and Civi the 'renew member' funcion seems to stall. It opens the details required but wont use the template ...
3
votes
1answer
238 views
Unable to Connect to MailStore for Bounce Processing
Tested on Wordpress 4.7.3 and Joomla
CiviCRM 4.7.16
We've set up a domain for all Civi-related mail processing for our CiviCRM clients for whom we provide site management. For one account we are ...
1
vote
1answer
414 views
How to resolve SMTP connection failing problem with code 535?
After upgrading CiviCRM from 4.6 to 4.7.14 I was not able to send (test) emails via SMTP. I got the following error:
authentication failure [SMTP: STARTTLS failed (code: 220, response: 2.0.0 Ready ...
8
votes
14answers
1k views
Mailing issue. Could not identify any recipients. Perhaps the group is empty?
I am experiencing a weird issue on my CiviCRM 4.7.3 on Joomla 3.5.0 (also happening on some 4.7.8 on Drupal 7)
When I try to send or schedule a mailing and I hit "Send test" I receive an error saying ...
3
votes
1answer
128 views
How can I chase up mailing list subscribers who don't confirm their opt-in?
When someone adds themselves to a group that is configured as a mailing list they get sent an email with a confirmation link. The email includes the token: {subscribe.url}
We now have something like ...
2
votes
2answers
51 views
What browser does Mosaico work in?
Currently on:
CiviCRM - 5.3.1
Mosaico - 2.0-beta3.1512698300
CiviCRM Bootstrap theme - 0.1-alpha14
Flexmailer - 0.2-alpha5
In Firefox 'Quantum' - when hitting Continue on a mailing created this ...
1
vote
0answers
48 views
Trouble connecting email to activity
I have a fresh install of civicrm 5.16.3 running on drupal 7. I am having trouble with the mail processor. I've read many pages trying to diagnose the issue and still no luck.
This is what I am ...
3
votes
3answers
231 views
How can people view which mailing lists they're subscribed to?
We have a number of mailing lists for various topics, and sometimes people aren't sure which ones they've subscribed to. I would like to send a newsletter to our main mailing list (group) with an ...
3
votes
2answers
62 views
Discrepancy between # of contacts in smart group vs # of contacts in smart group mailing
Using Drupal 7.67 and CiviCRM 5.13.5.
We run volunteer inductions, and send an email to all people who have attended volunteer inductions (as per CiviEvent) after the induction. We only run ...
3
votes
2answers
28 views
Joomla - Embedding youtube video in CIVI mailing
I am a novice with Joomla and have recently taken the position at an organization managing the CMS.
We are writing a newsletter and I want to embed a youtube video within the mailing. After following ...
0
votes
1answer
48 views
CiviMail shows empty recipient list
CiviCRM 4.7.24 on Drupal
Since updating to 4.7.24, no groups appear in the recipient list
1
vote
1answer
46 views
CiviMail report not showing proper data after upgrade
I have recently upgraded CIVICRM to 4.7.27 and my wordpress version is 4.9.1. Before upgrade civimail report was showing proper data for example "Unique Opens", "Total Opens", etc. But now it's ...
1
vote
0answers
17 views
CiviMail: Email marked as 'Draft and Unscheduled' but outgoing mail log says it's been sent
Civi 5.13.5, Drupal 7.67.
Hey everyone,
A colleague tried to send out a mailing through CiviMail to a smart group that we have been using for a few months now.
She tried to send the email but ...
3
votes
3answers
82 views
Import Contacts with Email field issue
If I import contacts via a CSV file and indicate a home email, the email address does get imported without any issue.
However, in order to send an email to the contact (in my case sending to an ...
1
vote
1answer
59 views
How do I replace the “From” address from my mailings?
I setup a default adress in CiviMail -> From Email Adresses , like this :
"Example" <example@example.org>
but the problem is that when I send mails, the "From adress" change and become :
"...
