Questions tagged [civimail]
Questions specifically about CiviCRM's mass mailings system CiviMail. For question about general mail related issues in CiviCRM use the tag *email*.
870
questions
0
votes
0answers
12 views
Report for unsent Mail campaigns?
I want to create a report with unscheduled campaigns i.e. Drafts to add directly to the dashboard but I can only choose between Complete and Incomplete.
Is there a way to do so?
regards,
Guillaume
2
votes
1answer
34 views
“This site can't be reached” error message when trying to
I got the above error message when trying to print mailing labels. I have here a screen cap of the entire message and I'd appreciate it if you could please help me resolve this issue.
Thanks
0
votes
0answers
8 views
“Missing parameters” error in unsubscribe confirmation, and on some admin pages
Running CiviCRM 5.3.2 on the latest Wordpress. I recently migrated the site from an older version of Civi on another server.
Unsubscribe links from mailings load the confirmation page correctly, with ...
1
vote
1answer
142 views
Mosaico 2.0, Drupal 7.64 - “Sorry an error occurred and your information was not saved”
Installed Mosaico 2.0-beta4 on Drupal 7.64 and CiviCRM 5.7.2. I followed all installation instructions and installed Shoreditch then Flexmailer then Mosaico.
I'm getting an error - when I try and ...
1
vote
0answers
13 views
CiviMail and PHPMailer Issue?
recently I've encountered a strange issue when sending mass mailings by CiviMail. E.g. I have a mail list of 100 people and I send them a newsletter. Later, in the mailing summary, I can see how many ...
1
vote
1answer
25 views
Can we be notified when civi recieves an SMS?
I would like to know if there is a way users can be notified when a client replies to a text that has come from Civi. Our system is currently receiving SMS that have been sent to civi, but the only ...
3
votes
1answer
19 views
CiviMail tracked links in WordPress site are marked down by Mail Tester
I have CiviCRM (5.21.2) installed on WordPress site. When testing our CiviMail messages on https://www.mail-tester.com/ we are marked down by 1.7 when we use tracked links. If we turn off tracking, we ...
0
votes
1answer
23 views
Restore a deleted mailing?
Is there any way to restore a mailing after you delete it? Or even find it?
We are using CiviCRM 5.8.12 with WordPress. We use Mosaico for some mailings.
2
votes
2answers
38 views
Sending organisation custom tokens to individual
I want to use CiviMail to bulk mail key individual contacts from member organisations and want to include tokens in their email to remind them of the information we currently hold on their ...
2
votes
1answer
47 views
Allow list subscribers to update their email addresses?
We have a list of people who work at many different companies with company email addresses. When someone moves to a new job at a new company their email address changes. How can we make it simple for ...
1
vote
0answers
22 views
Lost ability to send bulk email
I am the new coordinator for Huntingdonshire Green Party (previously I was the deputy coordinator), My wife is the membership secretary. Until tonight, both of us were able to access Civi and send ...
1
vote
1answer
23 views
How to get my Green Party email address added to the CiviMail from dropdown list
I am the Membership Secretary for the Croydon and Sutton Local Party. In the past I have been able to send out mailings to our members. However, since the update on civi my Green party email address ...
2
votes
1answer
63 views
Mosaico default template - unsubscribe setting
The default Mosaico template has unsubscribe option in header. However the token or destination url is for group unsubscribe rather than the more general opt-out token. I cannot see a way to ...
2
votes
1answer
11 views
Mail account authentication with Oauth2
Exchange Online is retiring basic authentication which means, I think, that CiviMail will no longer be able to process bounced messages in Exchange Online mailboxes. Are there any plans for CiviMail ...
3
votes
2answers
112 views
FYI - Sending mail via G Suite - Google announce username/password authentication will be turned off
Google have announced they are turning off access to G Suite via username/password authentication.
My initial concern was this could potentially impact anyone using G Suite for Outbound Mail. ...
4
votes
2answers
42 views
How do you report group history? (audience growth/change)
We transitioned from MailChimp to Mosaico - overall is been okay - but there is a report we were asked to generate that I can't seem to figure out. The report would display group size over time (...
1
vote
2answers
31 views
Needing to change the email address emails are coming from
I am looking for some help on two issues:
When Mailing contacts who have booked for an event, the email is coming from an email address I don't want to use. How do I remove the preferred email ...
1
vote
1answer
31 views
How do I send a scheduled mailing via CiviMail?
I've created and scheduled for immediate delivery an email via CiviCRM. It's in the queue but nothing is happening. Who can I contact or what do I need to do?
1
vote
0answers
24 views
Mosaico Toolbar Editor - how do we get file upload?
On the latest and greatest of Civi and Mosaico, I installed this extension: https://github.com/ginkgostreet/com.ginkgostreet.mosaicotoolbarconfig
However, what plugin and toolbar control would get us ...
2
votes
1answer
49 views
Manage the image gallery in mosaico
As you upload images into Mosaico mailings they get stored in a Mosaico "Gallery".
We're now beginning to find duplicate images in the gallery as different users have uploaded the same image at ...
0
votes
1answer
22 views
Bulk email sent to group of contacts after new contact added to CiviCRM
We have a couple of sites that offer volunteering directories. External organisations post opportunities and members of the public can view and apply for those opportunities (a massive tangle of ...
0
votes
0answers
16 views
Is Civimail reply tracking broken?
I have set 'Enable custom reply' to 'Yes' in 'Mailer Settings' and when I replied to an email I got the following message from cron:
"Failed Processing: Re: Test reply, Action: r, Job ID: 93, Queue ID:...
6
votes
4answers
555 views
CiviCRM Integration wtih WhatsApp
CiviCRM SMS integration is a powerful feature. However, with many people moving to use instant messaging services like WhatsApp, has there been any move to integrate CiviCRM with and instant messenger,...
0
votes
1answer
21 views
Permissions help with using action.forward token in an email
I want to add a forward to a friend at the bottom of an email. When recipient clicks they see the "enter up to 5 email address" page however if they are a non-authenticated user they get a Undefined ...
1
vote
1answer
15 views
Removing “List-Unsubscribe” from civimail headers (for when getting seemingly random unsubscribes)
There is a "header" entry automatically put into mailnigs from civimail (also when using flexmailer / mosaico) which some email clients use to enable unsubscribing (or opting out) from mailing lists.
...
6
votes
4answers
151 views
CiviMail: Mystery Unsubscribes
I just did our first email blast and it went pretty well. I'm using the token {action.optOutUrl} in the footer, plus the domain address, but that's it. The Opt Outs appear to have worked fine and they'...
1
vote
1answer
25 views
Can all related contacts be notified about upcoming membership renewals?
We have an uncommon relationship between association managers and my client's member organizations. Since there may be multiple contacts in an association management firm and there may be significant ...
2
votes
1answer
18 views
How to send a thank to a recipient of a soft credit
We want to send a thank you/acknowledgment letter to a donor who has their donation matched by their workplace. We log the workplace match under their workplace organization as a donation and we apply ...
3
votes
1answer
31 views
Invalid currency “$” when sending confirmation and receipt
Running CiviCRM 5.22.0 with WordPress 5.3.2
Whenever a user attempts to create a membership AND record membership payment AND send confirmation and receipt, an Invalid currency "$" error is generated....
0
votes
0answers
16 views
Mailing Reports aren't being received, even though they are shown as complete and delivered successfully
Monthly Newsletter was prepared and submitted for mailing correctly in CiviCRM. The mailing was scheduled, completed, and delivered successfully, per the CiviCRM mailing status report. However, the ...
2
votes
1answer
30 views
IMAP authentication error with Smartermail
So, I've spent the last few days running this issue down, and I actually have a solution (or a workaround?), but I just wanted to ask if it's really the best way to handle the situation.
I'm running ...
3
votes
1answer
391 views
CiviMail > New Mailing > No recipients Error
We've recently installed CiviCRM 4.6.6 and we're on WordPress 4.3. I'm experiencing the same issues as shown in this thread: CiviMail Mailing - Unable to select group, getting error of No recipients
...
1
vote
2answers
25 views
Bounce processing - will fail for G Suite users when Google disables less secure apps in Feb 2021 [duplicate]
Google have announced they are stopping support of less secure apps in G Suite in Feb 2021. No new LSA connections will be allowed after Jun 2020.
Google have advised me that the email accounts I'm ...
1
vote
3answers
792 views
images in emails not displayed in Gmail clients (browser or mobile)
For months/years we have been battling Google support on fixing an issue we're seeing so I'm wondering if others have come across the same thing.
Images in emails sent by CiviCRM (CiviMail or just ...
5
votes
1answer
45 views
Why can't certain Civimail Mailings be reused?
About half of the mailings we send are missing the "reuse" option in the action links on the "Scheduled and Sent Mailings" screen. Is this because they are sent to a search results rather than to a ...
2
votes
1answer
44 views
Sending civiMail through Amazon SES
I'm using civiCRM 5.21.0 and Wordpress 5.3.2
I'm trying to send civiMail bulk email sending through Amazon SES. I configured and activated SMTP credentials in civiCRM settings.
The test mail works ...
0
votes
1answer
36 views
Is there a table element in mosaico?
Still getting to grips with Mosaico layouts. Is there an option to build/ style a table in the templates?
Someone has pasted in a table from an external source and doesn't want to edit font sizes in ...
4
votes
2answers
233 views
How to generate group unsubscribe link
We're using Google Groups Sync to synchronize our members in CiviCRM with groups in Google Groups. However, if the user unsubscribes from the list using the Google Groups link, Google Groups Sync will ...
1
vote
1answer
24 views
Extra Decimal Places on Fuzion Token 'Latest Membership Fee'
Sending a Civimail built with Mosaico utilizing Fuzion Token 1.5 {latestcurrentmembership.allfee}
The amount should be $69.00 on a test record but the email reads:
69.000000000
Any suggestions? Was ...
0
votes
1answer
17 views
How to send organization a list of current Employees?
I want to send a scheduled email to our organizational contacts to have them review the list of employees we have on record for their organization (employees inherit a membership status with our ...
2
votes
7answers
93 views
Log all outbound email
What solutions are people using to track all outbound email from CiviCRM?
BCCing would be one option - a BCC could be added to all outbound email via an extension, I suppose.
Else I'm guessing that ...
8
votes
4answers
359 views
How to change mailing form and set the default value for url_tracking to false?
Is it possible to alter the mailing form? I want to set the default value for url_tracking to false. Usually I would write a hook_civicrm_buildForm and set a custom default value but this hook is not ...
2
votes
0answers
22 views
Different languages for month in Date
I have a French Drupal 7.67 /Civicrm 5.19.3 site with the right settings for the localization. Every strings that are translated in transifex appear translated. In the admin, the months are translated ...
1
vote
1answer
46 views
CiviMail Change the Track Opens Tracking URL to a pretty URL
I'm using the Track Opens option in CiviMail.
In CiviCRM for Wordpress the regular mail tracking url looks something like this: https://mywebsite.co.uk/wp-content/plugins/civicrm/civicrm/extern/url....
0
votes
1answer
21 views
Missing input parameters error on opt-out form
Our site is producing fatal "Missing input parameters" errors from the mailing opt-out form. This happens several times every day at random times. I have looked at a few other SE posts with similar ...
1
vote
0answers
33 views
Soap Proxy URL configuration help
I am really struggling getting the Soap Proxy URL configuration to work. I keep getting the following feedback from CiviMail: Civimail User Check : it appears that the proxy URL that you gave is ...
3
votes
1answer
263 views
Unable to Connect to MailStore for Bounce Processing
Tested on Wordpress 4.7.3 and Joomla
CiviCRM 4.7.16
We've set up a domain for all Civi-related mail processing for our CiviCRM clients for whom we provide site management. For one account we are ...
1
vote
1answer
511 views
How to resolve SMTP connection failing problem with code 535?
After upgrading CiviCRM from 4.6 to 4.7.14 I was not able to send (test) emails via SMTP. I got the following error:
authentication failure [SMTP: STARTTLS failed (code: 220, response: 2.0.0 Ready ...
3
votes
1answer
143 views
How can I chase up mailing list subscribers who don't confirm their opt-in?
When someone adds themselves to a group that is configured as a mailing list they get sent an email with a confirmation link. The email includes the token: {subscribe.url}
We now have something like ...
1
vote
2answers
28 views
How to track bounces from Sendgrid in CiviCRM 5.x?
We're set up with CiviCRM and Sendgrid but don't have bounce processing as far as we can tell, and are not sure how to fix that. All information on using the SendGrid api is pretty old and we have no ...
