Questions tagged [civimail]

Questions specifically about CiviCRM's mass mailings system CiviMail. For question about general mail related issues in CiviCRM use the tag *email*.

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12 views

Report for unsent Mail campaigns?

I want to create a report with unscheduled campaigns i.e. Drafts to add directly to the dashboard but I can only choose between Complete and Incomplete. Is there a way to do so? regards, Guillaume
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1answer
34 views

“This site can't be reached” error message when trying to

I got the above error message when trying to print mailing labels. I have here a screen cap of the entire message and I'd appreciate it if you could please help me resolve this issue. Thanks
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8 views

“Missing parameters” error in unsubscribe confirmation, and on some admin pages

Running CiviCRM 5.3.2 on the latest Wordpress. I recently migrated the site from an older version of Civi on another server. Unsubscribe links from mailings load the confirmation page correctly, with ...
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1answer
142 views

Mosaico 2.0, Drupal 7.64 - “Sorry an error occurred and your information was not saved”

Installed Mosaico 2.0-beta4 on Drupal 7.64 and CiviCRM 5.7.2. I followed all installation instructions and installed Shoreditch then Flexmailer then Mosaico. I'm getting an error - when I try and ...
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0answers
13 views

CiviMail and PHPMailer Issue?

recently I've encountered a strange issue when sending mass mailings by CiviMail. E.g. I have a mail list of 100 people and I send them a newsletter. Later, in the mailing summary, I can see how many ...
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1answer
25 views

Can we be notified when civi recieves an SMS?

I would like to know if there is a way users can be notified when a client replies to a text that has come from Civi. Our system is currently receiving SMS that have been sent to civi, but the only ...
3
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1answer
19 views

CiviMail tracked links in WordPress site are marked down by Mail Tester

I have CiviCRM (5.21.2) installed on WordPress site. When testing our CiviMail messages on https://www.mail-tester.com/ we are marked down by 1.7 when we use tracked links. If we turn off tracking, we ...
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1answer
23 views

Restore a deleted mailing?

Is there any way to restore a mailing after you delete it? Or even find it? We are using CiviCRM 5.8.12 with WordPress. We use Mosaico for some mailings.
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2answers
38 views

Sending organisation custom tokens to individual

I want to use CiviMail to bulk mail key individual contacts from member organisations and want to include tokens in their email to remind them of the information we currently hold on their ...
2
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1answer
47 views

Allow list subscribers to update their email addresses?

We have a list of people who work at many different companies with company email addresses. When someone moves to a new job at a new company their email address changes. How can we make it simple for ...
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22 views

Lost ability to send bulk email

I am the new coordinator for Huntingdonshire Green Party (previously I was the deputy coordinator), My wife is the membership secretary. Until tonight, both of us were able to access Civi and send ...
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1answer
23 views

How to get my Green Party email address added to the CiviMail from dropdown list

I am the Membership Secretary for the Croydon and Sutton Local Party. In the past I have been able to send out mailings to our members. However, since the update on civi my Green party email address ...
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1answer
63 views

Mosaico default template - unsubscribe setting

The default Mosaico template has unsubscribe option in header. However the token or destination url is for group unsubscribe rather than the more general opt-out token. I cannot see a way to ...
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1answer
11 views

Mail account authentication with Oauth2

Exchange Online is retiring basic authentication which means, I think, that CiviMail will no longer be able to process bounced messages in Exchange Online mailboxes. Are there any plans for CiviMail ...
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2answers
112 views

FYI - Sending mail via G Suite - Google announce username/password authentication will be turned off

Google have announced they are turning off access to G Suite via username/password authentication. My initial concern was this could potentially impact anyone using G Suite for Outbound Mail. ...
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2answers
42 views

How do you report group history? (audience growth/change)

We transitioned from MailChimp to Mosaico - overall is been okay - but there is a report we were asked to generate that I can't seem to figure out. The report would display group size over time (...
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2answers
31 views

Needing to change the email address emails are coming from

I am looking for some help on two issues: When Mailing contacts who have booked for an event, the email is coming from an email address I don't want to use. How do I remove the preferred email ...
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1answer
31 views

How do I send a scheduled mailing via CiviMail?

I've created and scheduled for immediate delivery an email via CiviCRM. It's in the queue but nothing is happening. Who can I contact or what do I need to do?
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0answers
24 views

Mosaico Toolbar Editor - how do we get file upload?

On the latest and greatest of Civi and Mosaico, I installed this extension: https://github.com/ginkgostreet/com.ginkgostreet.mosaicotoolbarconfig However, what plugin and toolbar control would get us ...
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1answer
49 views

Manage the image gallery in mosaico

As you upload images into Mosaico mailings they get stored in a Mosaico "Gallery". We're now beginning to find duplicate images in the gallery as different users have uploaded the same image at ...
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1answer
22 views

Bulk email sent to group of contacts after new contact added to CiviCRM

We have a couple of sites that offer volunteering directories. External organisations post opportunities and members of the public can view and apply for those opportunities (a massive tangle of ...
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0answers
16 views

Is Civimail reply tracking broken?

I have set 'Enable custom reply' to 'Yes' in 'Mailer Settings' and when I replied to an email I got the following message from cron: "Failed Processing: Re: Test reply, Action: r, Job ID: 93, Queue ID:...
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4answers
555 views

CiviCRM Integration wtih WhatsApp

CiviCRM SMS integration is a powerful feature. However, with many people moving to use instant messaging services like WhatsApp, has there been any move to integrate CiviCRM with and instant messenger,...
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1answer
21 views

Permissions help with using action.forward token in an email

I want to add a forward to a friend at the bottom of an email. When recipient clicks they see the "enter up to 5 email address" page however if they are a non-authenticated user they get a Undefined ...
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1answer
15 views

Removing “List-Unsubscribe” from civimail headers (for when getting seemingly random unsubscribes)

There is a "header" entry automatically put into mailnigs from civimail (also when using flexmailer / mosaico) which some email clients use to enable unsubscribing (or opting out) from mailing lists. ...
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4answers
151 views

CiviMail: Mystery Unsubscribes

I just did our first email blast and it went pretty well. I'm using the token {action.optOutUrl} in the footer, plus the domain address, but that's it. The Opt Outs appear to have worked fine and they'...
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1answer
25 views

Can all related contacts be notified about upcoming membership renewals?

We have an uncommon relationship between association managers and my client's member organizations. Since there may be multiple contacts in an association management firm and there may be significant ...
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1answer
18 views

How to send a thank to a recipient of a soft credit

We want to send a thank you/acknowledgment letter to a donor who has their donation matched by their workplace. We log the workplace match under their workplace organization as a donation and we apply ...
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1answer
31 views

Invalid currency “$” when sending confirmation and receipt

Running CiviCRM 5.22.0 with WordPress 5.3.2 Whenever a user attempts to create a membership AND record membership payment AND send confirmation and receipt, an Invalid currency "$" error is generated....
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16 views

Mailing Reports aren't being received, even though they are shown as complete and delivered successfully

Monthly Newsletter was prepared and submitted for mailing correctly in CiviCRM. The mailing was scheduled, completed, and delivered successfully, per the CiviCRM mailing status report. However, the ...
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1answer
30 views

IMAP authentication error with Smartermail

So, I've spent the last few days running this issue down, and I actually have a solution (or a workaround?), but I just wanted to ask if it's really the best way to handle the situation. I'm running ...
3
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1answer
391 views

CiviMail > New Mailing > No recipients Error

We've recently installed CiviCRM 4.6.6 and we're on WordPress 4.3. I'm experiencing the same issues as shown in this thread: CiviMail Mailing - Unable to select group, getting error of No recipients ...
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2answers
25 views

Bounce processing - will fail for G Suite users when Google disables less secure apps in Feb 2021 [duplicate]

Google have announced they are stopping support of less secure apps in G Suite in Feb 2021. No new LSA connections will be allowed after Jun 2020. Google have advised me that the email accounts I'm ...
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3answers
792 views

images in emails not displayed in Gmail clients (browser or mobile)

For months/years we have been battling Google support on fixing an issue we're seeing so I'm wondering if others have come across the same thing. Images in emails sent by CiviCRM (CiviMail or just ...
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1answer
45 views

Why can't certain Civimail Mailings be reused?

About half of the mailings we send are missing the "reuse" option in the action links on the "Scheduled and Sent Mailings" screen. Is this because they are sent to a search results rather than to a ...
2
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1answer
44 views

Sending civiMail through Amazon SES

I'm using civiCRM 5.21.0 and Wordpress 5.3.2 I'm trying to send civiMail bulk email sending through Amazon SES. I configured and activated SMTP credentials in civiCRM settings. The test mail works ...
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1answer
36 views

Is there a table element in mosaico?

Still getting to grips with Mosaico layouts. Is there an option to build/ style a table in the templates? Someone has pasted in a table from an external source and doesn't want to edit font sizes in ...
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2answers
233 views

How to generate group unsubscribe link

We're using Google Groups Sync to synchronize our members in CiviCRM with groups in Google Groups. However, if the user unsubscribes from the list using the Google Groups link, Google Groups Sync will ...
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1answer
24 views

Extra Decimal Places on Fuzion Token 'Latest Membership Fee'

Sending a Civimail built with Mosaico utilizing Fuzion Token 1.5 {latestcurrentmembership.allfee} The amount should be $69.00 on a test record but the email reads: 69.000000000 Any suggestions? Was ...
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1answer
17 views

How to send organization a list of current Employees?

I want to send a scheduled email to our organizational contacts to have them review the list of employees we have on record for their organization (employees inherit a membership status with our ...
2
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7answers
93 views

Log all outbound email

What solutions are people using to track all outbound email from CiviCRM? BCCing would be one option - a BCC could be added to all outbound email via an extension, I suppose. Else I'm guessing that ...
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4answers
359 views

How to change mailing form and set the default value for url_tracking to false?

Is it possible to alter the mailing form? I want to set the default value for url_tracking to false. Usually I would write a hook_civicrm_buildForm and set a custom default value but this hook is not ...
2
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0answers
22 views

Different languages for month in Date

I have a French Drupal 7.67 /Civicrm 5.19.3 site with the right settings for the localization. Every strings that are translated in transifex appear translated. In the admin, the months are translated ...
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1answer
46 views

CiviMail Change the Track Opens Tracking URL to a pretty URL

I'm using the Track Opens option in CiviMail. In CiviCRM for Wordpress the regular mail tracking url looks something like this: https://mywebsite.co.uk/wp-content/plugins/civicrm/civicrm/extern/url....
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1answer
21 views

Missing input parameters error on opt-out form

Our site is producing fatal "Missing input parameters" errors from the mailing opt-out form. This happens several times every day at random times. I have looked at a few other SE posts with similar ...
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0answers
33 views

Soap Proxy URL configuration help

I am really struggling getting the Soap Proxy URL configuration to work. I keep getting the following feedback from CiviMail: Civimail User Check : it appears that the proxy URL that you gave is ...
3
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1answer
263 views

Unable to Connect to MailStore for Bounce Processing

Tested on Wordpress 4.7.3 and Joomla CiviCRM 4.7.16 We've set up a domain for all Civi-related mail processing for our CiviCRM clients for whom we provide site management. For one account we are ...
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1answer
511 views

How to resolve SMTP connection failing problem with code 535?

After upgrading CiviCRM from 4.6 to 4.7.14 I was not able to send (test) emails via SMTP. I got the following error: authentication failure [SMTP: STARTTLS failed (code: 220, response: 2.0.0 Ready ...
3
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1answer
143 views

How can I chase up mailing list subscribers who don't confirm their opt-in?

When someone adds themselves to a group that is configured as a mailing list they get sent an email with a confirmation link. The email includes the token: {subscribe.url} We now have something like ...
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2answers
28 views

How to track bounces from Sendgrid in CiviCRM 5.x?

We're set up with CiviCRM and Sendgrid but don't have bounce processing as far as we can tell, and are not sure how to fix that. All information on using the SendGrid api is pretty old and we have no ...

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