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Questions tagged [civimail]

Questions specifically about CiviCRM's mass mailings system CiviMail. For question about general mail related issues in CiviCRM use the tag *email*.

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1
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1answer
16 views

Can I add sent mailing to a campaign

The NGO I'm working with decided to create campaigns for all the ongoing projects. We weren't using this information previously, so I wasn't tagging the mailings to a project but now retroactively ...
10
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1answer
218 views

CiviMail mailer settings example

I'm not sure if it just me, but I am not 100% clear on what each of the CiviMail mailer settings do when combined together? Mailer Batch Limit: The total number of emails that will go out on each ...
1
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1answer
37 views

Unable to load the recipients group when sending mailing with Civimail

I am running CiviCRM 5.17.4 on Wordpress 5.2.3. The problem I am facing is that I am unable to send mailing to mailing lists (defined as groups) via CiviMail. When I try to enter the group in the ...
0
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0answers
18 views

First steps for membership software

My european organization (~ 500 members) wants to buy a membership software. So far we have used a german site, but due to their advertisements within e-mails sent by us, we are not satisfied. In ...
0
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2answers
33 views

When adding CSS in civimail (under source) getting an error when trying to see or send test

Trying to use my own custom html e-mail in CiviMail with custom CSS in it (specifically to optimize on mobile). When I have the CSS stylesheet info on top I cannot send a test email or preview in HTML....
2
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0answers
36 views

Mailer uploads images but KCFinder unable to display (WordPress)

I'm considerably confused about what's happening with Mailer & images (initially, I thought the problem was related to Mosaico, but it's now disabled): weirdly, I can upload an image to a ...
1
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1answer
23 views

Mailing summary doesn't display - says that mailing not complete

Updated to CiviCRM 5.19 - ran one of our biweekly mailings last night and I wanted to check the open count. But Civi says that the mailing isn't completed, even though it shows on the mailing summary ...
2
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1answer
36 views

Issue with CiviMail reports after upgrade to 5.19.0

I upgraded to 5.19.0 and noticed that every report for completed mailings listed on the Find Mailings screen is now showing this message in the Delivery Summary section: Delivery has not yet begun ...
1
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3answers
55 views

Edit Message Template Permission

Can anyone shed some light on the new(ish) permissions for editing message templates? I'm moving to Civi 5.5.3 on Drupal 7 and noticed that now the permissions are broken out into CiviCRM: edit ...
4
votes
4answers
478 views

CiviCRM Integration wtih WhatsApp

CiviCRM SMS integration is a powerful feature. However, with many people moving to use instant messaging services like WhatsApp, has there been any move to integrate CiviCRM with and instant messenger,...
3
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0answers
24 views

Mailings get sent twice

We have an email newsletter with about 40,000 subscribers. It is organised simply by a group. So everybody, who is member of this group gets the mailing (unless email is not on hold etc etc). For the ...
1
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2answers
54 views

CiviMail does not use the editor set in 'Display Preferences'

I'm on 5.17.4 on drupal8 and civimail is working, html editing and all. But I don't know why. CKeditor loads and it's clearly not the drupal one (minimal), but it also doesn't fully match the editor ...
2
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3answers
77 views

Where is extension data stored?

I am looking to upgrade an extension - for now I have been updating extensions by disabling - then uninstalling the old extension - and then installing and enabling the new extension. While that has ...
1
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1answer
22 views

Can all related contacts be notified about upcoming membership renewals?

We have an uncommon relationship between association managers and my client's member organizations. Since there may be multiple contacts in an association management firm and there may be significant ...
1
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0answers
15 views

Mailing job never finishes, but restarts at next cron cycle

After upgrading to 5.17.4 under Joomla, the next large CiviMail job did as follows: It never completed and had to be cancelled It reported zero successful deliveries, though it did report opens At ...
0
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1answer
23 views

How can I create mosaico block with 2 button?

I would need a mosaico block with 2 button, is it possible to create? Thanks
0
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1answer
32 views

CiviCRM_API3_Exception: “DB Error: no such table”

Hello I am getting the below error when going to certain pages in my civicrm install notably after transfering from one server to a new server....the source server does not have this error..... ...
3
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1answer
369 views

CiviMail > New Mailing > No recipients Error

We've recently installed CiviCRM 4.6.6 and we're on WordPress 4.3. I'm experiencing the same issues as shown in this thread: CiviMail Mailing - Unable to select group, getting error of No recipients ...
1
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0answers
15 views

Missing email replies

We are using CiviCRM 15.4 on Drupal 7. We are using the Sparkpost extension to send bulk emails through sparkpost. This all works great, we get nice mail tracking and reports. My users also want ...
1
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2answers
190 views

CiviMail not delivering to certain mail servers eg. wp.pl

CiviMail fails to deliver some emails to specific domain servers: @wp.pl. Each time I send a mailing I receive a bounce message which reads like this: This is the mail system at host stpuk-org.nazwa....
7
votes
4answers
227 views

Mass Deleting Scheduled and Sent Mailings, Drafts, etc

DB has grown so huge and it started to cause problems with sending mass mailings. I want to delete old mass mailings, the sent ones and the drafts, etc. Is there away to do it in one click instead of ...
1
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1answer
35 views

outbound mail smtp password gets corrupted on wordpress

I have a CiviCRM on WordPress site and every now and again - maybe once every few months - without me doing anything obvious, the SMTP password gets corrupted in Settings - Outbound Mail. I'm not ...
1
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0answers
20 views

CiviMail Authentication Issues when run by Cron - SOLVED - Sharing Information

I was working through a strange issue where emails were bouncing with varying issues like syntax, relay etc. But it felt random. What it came down to is that all mailings via cron (cv api job.execute) ...
1
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1answer
32 views

Can't view “Public View” of “Scheduled and Sent Messages” as a Super User admin in CiviCRM. Incorrect URL being constructed

(Joomla 3.9.8) (Civi 5.14.1) When signed in as a Super User in CiviCRM, I am getting an error when trying to view the "Public View" of "Scheduled and Sent Messages" for Civi Mailings. The error ...
0
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0answers
12 views

Email sending Configuration on multisite

On one of my multi-site (sub-folder) I can't succeed to send even test emails from within CiviCRM even though I use a Drupal Webform and it sends confirmation emails from this particular multisite ...
4
votes
1answer
34 views

Smarty only generating nulls from API calls

Using the Explorer, I built up the smarty code I need for a template to pull in address information on a contact for use in an email: {crmAPI var='result' entity='Address' action='get' contact_id=203}...
0
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0answers
18 views

Bounce handling with amazon-ses not working

I am trying to get the extension amazon-ses working. I have created an AWS account, signed up for SES mail, and verified my domain. DKIM and SPF are working and verified. I signed up for SNS, created ...
1
vote
1answer
33 views

CiviMail Change the Track Opens Tracking URL to a pretty URL

I'm using the Track Opens option in CiviMail. In CiviCRM for Wordpress the regular mail tracking url looks something like this: https://mywebsite.co.uk/wp-content/plugins/civicrm/civicrm/extern/url....
4
votes
1answer
533 views

CiviMail Bounce Type - Syntax

I am interested in learning what the Syntax Bounce Type is about. I have 77 of them from a recent email that was sent. Thanks! Gary
2
votes
1answer
34 views

SMTP Connection stopped working

Running CiviCRM 5.13.4 on WordPress current version. Everything had been working then we were informed that the site had stopped sending email. I have been trying to re-establish an SMTP connection ...
1
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0answers
16 views

Send an email to all contacts that can manage an organization's membership

Scenario: Membership by organization - each organization has at least one contact person that is an individual that has contact permissions. I want to send an email to each member organization's ...
4
votes
5answers
284 views

Failed to locate Mosaico graphics driver

I'm using Drupal 7 and CiviCRM version 5.13.4 and I'm having a problem with using Mosaico. When I try to create new templates, I'm unable to add new images to them. I can't drag and drop any images ...
2
votes
1answer
18 views

Change the web version of an email / change a URL?

Example: Sent email, included wrong link and some wrong text. Too late to change email - but is it possible to change the URL direction or change the text for the browser version? Latest Drupal 7 ...
1
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0answers
30 views

Email Template HTML WYSIWYG does not load

I am running on the latest version of CiviCRM, 5.17, and when I go into CiviMail to create an email message the HTML wysiwyg editor does not load. I get a console error saying CRM.wysiwyg._create is ...
2
votes
1answer
49 views

Using Mailjet purely as SMTP server - pros & cons?

Mailjet is undoubtedly very good at delivering emails, but the Mailjet extensions for Civi don't seem to be current & don't process bounces. However, given this limitation, using Mailjet solely ...
1
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0answers
12 views

PHP Upgrade Broken Member confirmations

Great timing as our rugby club is days away from the new season! After upgrading PHP and Civi the 'renew member' funcion seems to stall. It opens the details required but wont use the template ...
3
votes
1answer
238 views

Unable to Connect to MailStore for Bounce Processing

Tested on Wordpress 4.7.3 and Joomla CiviCRM 4.7.16 We've set up a domain for all Civi-related mail processing for our CiviCRM clients for whom we provide site management. For one account we are ...
1
vote
1answer
414 views

How to resolve SMTP connection failing problem with code 535?

After upgrading CiviCRM from 4.6 to 4.7.14 I was not able to send (test) emails via SMTP. I got the following error: authentication failure [SMTP: STARTTLS failed (code: 220, response: 2.0.0 Ready ...
8
votes
14answers
1k views

Mailing issue. Could not identify any recipients. Perhaps the group is empty?

I am experiencing a weird issue on my CiviCRM 4.7.3 on Joomla 3.5.0 (also happening on some 4.7.8 on Drupal 7) When I try to send or schedule a mailing and I hit "Send test" I receive an error saying ...
3
votes
1answer
128 views

How can I chase up mailing list subscribers who don't confirm their opt-in?

When someone adds themselves to a group that is configured as a mailing list they get sent an email with a confirmation link. The email includes the token: {subscribe.url} We now have something like ...
2
votes
2answers
51 views

What browser does Mosaico work in?

Currently on: CiviCRM - 5.3.1 Mosaico - 2.0-beta3.1512698300 CiviCRM Bootstrap theme - 0.1-alpha14 Flexmailer - 0.2-alpha5 In Firefox 'Quantum' - when hitting Continue on a mailing created this ...
1
vote
0answers
48 views

Trouble connecting email to activity

I have a fresh install of civicrm 5.16.3 running on drupal 7. I am having trouble with the mail processor. I've read many pages trying to diagnose the issue and still no luck. This is what I am ...
3
votes
3answers
231 views

How can people view which mailing lists they're subscribed to?

We have a number of mailing lists for various topics, and sometimes people aren't sure which ones they've subscribed to. I would like to send a newsletter to our main mailing list (group) with an ...
3
votes
2answers
62 views

Discrepancy between # of contacts in smart group vs # of contacts in smart group mailing

Using Drupal 7.67 and CiviCRM 5.13.5. We run volunteer inductions, and send an email to all people who have attended volunteer inductions (as per CiviEvent) after the induction. We only run ...
3
votes
2answers
28 views

Joomla - Embedding youtube video in CIVI mailing

I am a novice with Joomla and have recently taken the position at an organization managing the CMS. We are writing a newsletter and I want to embed a youtube video within the mailing. After following ...
0
votes
1answer
48 views

CiviMail shows empty recipient list

CiviCRM 4.7.24 on Drupal Since updating to 4.7.24, no groups appear in the recipient list
1
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1answer
46 views

CiviMail report not showing proper data after upgrade

I have recently upgraded CIVICRM to 4.7.27 and my wordpress version is 4.9.1. Before upgrade civimail report was showing proper data for example "Unique Opens", "Total Opens", etc. But now it's ...
1
vote
0answers
17 views

CiviMail: Email marked as 'Draft and Unscheduled' but outgoing mail log says it's been sent

Civi 5.13.5, Drupal 7.67. Hey everyone, A colleague tried to send out a mailing through CiviMail to a smart group that we have been using for a few months now. She tried to send the email but ...
3
votes
3answers
82 views

Import Contacts with Email field issue

If I import contacts via a CSV file and indicate a home email, the email address does get imported without any issue. However, in order to send an email to the contact (in my case sending to an ...
1
vote
1answer
59 views

How do I replace the “From” address from my mailings?

I setup a default adress in CiviMail -> From Email Adresses , like this : "Example" <example@example.org> but the problem is that when I send mails, the "From adress" change and become : "...