Questions tagged [civimail]

Questions specifically about CiviCRM's mass mailings system CiviMail. For question about general mail related issues in CiviCRM use the tag *email*.

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2answers
23 views

CIVI mail - URLs inserted directly into an email template do not direct the user to the correct web page

I inserted a url into a CIVI email template - On testing the email, clicking the link which has not changed it re-directs the user to our site and gives an Error 404 page not found. https://www....
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1answer
20 views

Why isn't CiviMail tracking my opens?

It happened after a recent upgrade to 5.27+, using Drupal 8.
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1answer
14 views

no verp, what to do

I am struggling setting up bounce handling with my webhost who can't handle VERP. I have set up a catch-all mail account with filter, and all bounced messages sent my civimail arrive in this account. ...
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1answer
23 views

CiviMail Unsubscribe link goes to a generic/undefined Wordpress page

When the recipients of my mailing try to click on the "Unsubscribe" link the user is taken to a generic/undefined page that reads: "CiviCRM Do not delete this page. Page content is ...
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1answer
18 views

CiviMail User Information Not Displayed

When I add a person to the CiviCRM "Assigned to" section, that person receives an e-mail. However, the data in the tables containing the user information does not appear, instead the code is ...
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1answer
15 views

What is “Error: Could not find valid value for u”

Since I upgraded from 5.24.4 to CiviCRM 5.28.2, roughly since end of August 2020, I have been finding a lot of errors in the log when Anonymous users attempt to access mysite.com/civicrm/mailing/url. ...
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1answer
59 views

CiviMail: Email marked as 'Draft and Unscheduled' but outgoing mail log says it's been sent

Civi 5.13.5, Drupal 7.67. Hey everyone, A colleague tried to send out a mailing through CiviMail to a smart group that we have been using for a few months now. She tried to send the email but ...
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1answer
33 views

Emails get stuck on send. How do I debug it?

I can send emails individually, but bulk emails never seem to work right. I've had no luck troubleshooting it, so I created a test group and added my own contact user to it and verified that it has my ...
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1answer
17 views

How to download a pdf instead of sending it per email?

I'm sending a membership certificate attached to an email template with Drupal 7 / CiviCRM using CiviRules and PdfApi but often the emails don't reach the recipients because of deliverability issues, ...
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1answer
61 views

CiviMail Change the Track Opens Tracking URL to a pretty URL

I'm using the Track Opens option in CiviMail. In CiviCRM for Wordpress the regular mail tracking url looks something like this: https://mywebsite.co.uk/wp-content/plugins/civicrm/civicrm/extern/url....
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5answers
64 views

How do I send an email to all event participants immediately?

I know you can schedule reminders, but you can't choose a date and time, only a date (when does it send if you choose the same day?), otherwise you have to choose a time before the event or after the ...
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2answers
52 views

Why does the sender not receive a bulk emailing they originate?

To test out CiviMail, I sent a message to the "administrators" mailing group, which has three members, including me. Only two emails were sent out, however. Even though I'm in the group, the ...
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1answer
11 views

how do I make the FROM box on a bulk email show the same list as a single email?

I toggled the yes/no box "Allow mail from logged in contact" to yes, but it doesn't affect the "new mailing" screen which is really the most important one for me. Can I change this somehow? Is there ...
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1answer
288 views

Unable to Connect to MailStore for Bounce Processing

Tested on Wordpress 4.7.3 and Joomla CiviCRM 4.7.16 We've set up a domain for all Civi-related mail processing for our CiviCRM clients for whom we provide site management. For one account we are ...
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1answer
642 views

How to resolve SMTP connection failing problem with code 535?

After upgrading CiviCRM from 4.6 to 4.7.14 I was not able to send (test) emails via SMTP. I got the following error: authentication failure [SMTP: STARTTLS failed (code: 220, response: 2.0.0 Ready ...
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0answers
31 views

Additional images in mailing using Mosaico

I have composed e-mail using Mosaico and everything looks fine. But, when I sent the mailing, I see two missing image placeholders in head and in the footer. I cannot realize why. I did the ...
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1answer
33 views

DB Error: unknown error when sending CiviMail

I recently upgraded my WordPress CiviCRM from 5.25 to 5.28 and in doing so needed to migrate the SQL old 5.5 database to 5.7. The upgrades went fine, but I now have an error when trying to send group ...
3
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1answer
168 views

How can I chase up mailing list subscribers who don't confirm their opt-in?

When someone adds themselves to a group that is configured as a mailing list they get sent an email with a confirmation link. The email includes the token: {subscribe.url} We now have something like ...
2
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1answer
41 views

Email Send Now (to 50 or Less) - More than 50?

Is it possible to use email send now to more than 50 people?
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2answers
66 views

Email setup for outgoing mail

I'm totally new to civicrm, so I'd appreciate the simplest answer possible :) Here's my goal: to send mass emails through civicrm, to certain mailing list groups. Here's the problem: I can't even send ...
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0answers
29 views

Send a mail to a group which contains contacts

After creating a group. I have added contacts to this group and when I try to send a mail to a group I am blocked by an error and the mail does not go. I remind you that sending email for each ...
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1answer
43 views

Specific mailing always fails with 42% success rate

I have a mailing group, which isn't a smart group, that always fails at 42%. I then add the successful ones to a group and resend the mailing and exclude that group. This then sends 32%. I repeat the ...
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1answer
52 views

CiviMail report not showing proper data after upgrade

I have recently upgraded CIVICRM to 4.7.27 and my wordpress version is 4.9.1. Before upgrade civimail report was showing proper data for example "Unique Opens", "Total Opens", etc. But now it's ...
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0answers
8 views

Forward to Friend broken; customizing the form

I just switched a CiviCRM installation over to Amazon AWS's SES email service, which will ONLY send our from verified domain email addresses. The CiviMail forward-to-a-friend link form assumes the ...
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1answer
77 views

How do I replace the “From” address from my mailings?

I setup a default adress in CiviMail -> From Email Adresses , like this : "Example" <example@example.org> but the problem is that when I send mails, the "From adress" change and become : "...
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1answer
38 views

Mass mailing Click-Through tracking doesn't include domain in 5.27.3

We sent a mass mailing under 5.27.0 (Wordpress) and the email Click Through links were invalid as noted earlier. They did however include our domain. We upgraded to 5.27.3 and the links are still ...
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0answers
11 views

Bulk mailing to a group has no recipients

I'm trying to send a mass emailing to a group I have set up. When I put the group into the mailing, it shows that there are no recipients even though there should be hundreds. I have found that if I ...
2
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1answer
116 views

How to fix receipt/confirmation attached PDF alignment in email?

Civicrm email receipt/confirmation attach PDF files alignment issue. We facing alignment issue in attached PDF file, Left side margin high and it is creating empty pages. Which file needs to edit ...
3
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1answer
308 views

Sparkpost disable engangement tracking

Has anyone successfully switched off Engagement Tracking on SparkPost? I did this at https://app.sparkpost.com/account/smtp But all links are getting converted to http://go.sparkpostmail.com/
2
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1answer
26 views

Mail account authentication with Oauth2

Exchange Online is retiring basic authentication which means, I think, that CiviMail will no longer be able to process bounced messages in Exchange Online mailboxes. Are there any plans for CiviMail ...
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0answers
18 views

Employer ID token not working with Mosaico

I'm composing an email with Mosaico that requires the following tokens: {contact.display_name} {contact.contact_id} {contact.current_employer} {contact.current_employer_id} The first three tokens work ...
3
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1answer
35 views

Links inserted in Civimail are not redirecting and require a log-in

This seems to have started with CiviCRM 5.27.0 on a Joomla installation. When using Civimail to send out an e-mail to our users, the link no longer redirects to the initial destination but goes to ...
2
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1answer
41 views

“This site can't be reached” error message when trying to

I got the above error message when trying to print mailing labels. I have here a screen cap of the entire message and I'd appreciate it if you could please help me resolve this issue. Thanks
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1answer
177 views

Mosaico 2.0, Drupal 7.64 - “Sorry an error occurred and your information was not saved”

Installed Mosaico 2.0-beta4 on Drupal 7.64 and CiviCRM 5.7.2. I followed all installation instructions and installed Shoreditch then Flexmailer then Mosaico. I'm getting an error - when I try and ...
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1answer
51 views

CiviMail doesn't save when using Checksum event links

Running CiviCRM 5.10.4 and Drupal 7.65. Trying to send out a bulk email through CiviMail using a checksum link for an event registration. However when I insert the checksum link, I get an error ...
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1answer
20 views

access civimail images from Drupal media browser

If we wish to reuse images in a node on the main Drupal site uploaded for a CiviMail email newsletter, we can not access with the media browser widget for a field from: sites/default/files/civicrm/...
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1answer
28 views

DB Syntax Error: CiviMail

Drupal 7.69, Civi 5.23.0 A colleague just had an issue with CiviMail. She was trying to send a mail to Group "Volunteers" but exclude people in Group "Garden Volunteers". Instead of saying the number ...
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1answer
41 views

CiviMail adding ?civiwp=CiviCRM to all links - causing links to be bad

Using Mosaico 2.3 (2.4 does not work for us) & traditional civimail. CiviCRM 5.27.1 WordPress 5.4.2 All url's in civimail append ?civiwp=CiviCRM - causing errors when linking to wordpress pages. ...
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1answer
15 views

How can I create a mailing report with drupal views?

I would like to give access mailing report to one of my user that was sent to specific GROUP. from drupal permission I am not able to figure out an option to facilitate that. Therefore drupal views ...
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1answer
22 views

Why is the receipient count in CiviMail less than the number in the group? No, I mean, specifically!

I have a group of 18495 contacts but when I send them a civimail, it shows only 9560 recipients. I get that it's going to be less due to opt outs, etc., but how can I find out more specifically why? ...
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0answers
18 views

“Missing parameters” error for CiviMail unsubscribes

Using Drupal 7.69 and CiviCRM 5.26.1. Some (not all) of our users are getting the following error page when they try and unsubscribe via URL from our mailings. Sorry, due to an error, we are unable ...
5
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0answers
38 views

Open tracking for long emails isn't triggered in Gmail as the tracking image is at the bottom of the message

With Mosaico templates, it isn't that difficult to reach Gmail's limit of 102kB with an email newsletter, after which your email message is clipped and not displayed in full. This is unfortunate in ...
3
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2answers
71 views

Civimail is not sending scheduled mailings, could it be Cronjob syntax or Bluehost?

Relevant set-up information: Hosting: Bluehost Shared Hosting CMS: WordPress CiviCRM version: 5.25.0 Here's what works: Sending email from via "Contacts > New Mail" Sending a test mail ...
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0answers
9 views

CiviMail: Anonymous subscriptions are allowed to groups with visibility for users and administrators!

Today we realized that anonymous users may subscribe to internal mailinglist groups in following scenario: We send a mass mailing to some internal groups which are not marked as public visible. A ...
3
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2answers
147 views

FYI - Sending mail via G Suite - Google announce username/password authentication will be turned off

Google have announced they are turning off access to G Suite via username/password authentication. My initial concern was this could potentially impact anyone using G Suite for Outbound Mail. ...
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0answers
35 views

Setting up Cron and CiviMail

CiviCRM is telling me I need to set up Cron jobs and CiviMail, but I've looked at the documentation and it's all Greek to me. How can I get help with setting these up? I'm using Wordpress with ...
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1answer
25 views

Permissions help with using action.forward token in an email

I want to add a forward to a friend at the bottom of an email. When recipient clicks they see the "enter up to 5 email address" page however if they are a non-authenticated user they get a Undefined ...
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1answer
17 views

Cannot create new mailing

Our wordpress CiviCRM civimail has stopped letting us create new emails. When I click on Create New, the url changes to: .../wp-admin/admin.php?page=CiviCRM&q=civicrm%2Fa%2F#/mailing/new and the ...
3
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3answers
195 views

How can I send “Birthday wish” email to contact?

I have tried to create a smart group for the contact who's birthday is today and send an email via civirules, but search builder doesn't have option to set the date as "Today". Is there any ...
1
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1answer
29 views

problems with kcfinder image browser in Chrome

There did not use to be a problem with the media browser in CiviMail when using Chrome, but it's broken now. https://BASEURL/sites/all/modules/civicrm/packages/kcfinder/js/index.php 3.12 WORKS in ...

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