Questions tagged [civimail]

Questions specifically about CiviCRM's mass mailings system CiviMail. For question about general mail related issues in CiviCRM use the tag *email*.

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2
votes
7answers
70 views

Log all outbound email

What solutions are people using to track all outbound email from CiviCRM? BCCing would be one option - a BCC could be added to all outbound email via an extension, I suppose. Else I'm guessing that ...
8
votes
4answers
348 views

How to change mailing form and set the default value for url_tracking to false?

Is it possible to alter the mailing form? I want to set the default value for url_tracking to false. Usually I would write a hook_civicrm_buildForm and set a custom default value but this hook is not ...
1
vote
0answers
20 views

Different languages for month in Date

I have a French Drupal 7.67 /Civicrm 5.19.3 site with the right settings for the localization. Every strings that are translated in transifex appear translated. In the admin, the months are translated ...
1
vote
1answer
37 views

CiviMail Change the Track Opens Tracking URL to a pretty URL

I'm using the Track Opens option in CiviMail. In CiviCRM for Wordpress the regular mail tracking url looks something like this: https://mywebsite.co.uk/wp-content/plugins/civicrm/civicrm/extern/url....
0
votes
1answer
14 views

Missing input parameters error on opt-out form

Our site is producing fatal "Missing input parameters" errors from the mailing opt-out form. This happens several times every day at random times. I have looked at a few other SE posts with similar ...
1
vote
0answers
30 views

Soap Proxy URL configuration help

I am really struggling getting the Soap Proxy URL configuration to work. I keep getting the following feedback from CiviMail: Civimail User Check : it appears that the proxy URL that you gave is ...
3
votes
1answer
250 views

Unable to Connect to MailStore for Bounce Processing

Tested on Wordpress 4.7.3 and Joomla CiviCRM 4.7.16 We've set up a domain for all Civi-related mail processing for our CiviCRM clients for whom we provide site management. For one account we are ...
1
vote
1answer
453 views

How to resolve SMTP connection failing problem with code 535?

After upgrading CiviCRM from 4.6 to 4.7.14 I was not able to send (test) emails via SMTP. I got the following error: authentication failure [SMTP: STARTTLS failed (code: 220, response: 2.0.0 Ready ...
3
votes
1answer
134 views

How can I chase up mailing list subscribers who don't confirm their opt-in?

When someone adds themselves to a group that is configured as a mailing list they get sent an email with a confirmation link. The email includes the token: {subscribe.url} We now have something like ...
1
vote
2answers
23 views

How to track bounces from Sendgrid in CiviCRM 5.x?

We're set up with CiviCRM and Sendgrid but don't have bounce processing as far as we can tell, and are not sure how to fix that. All information on using the SendGrid api is pretty old and we have no ...
1
vote
1answer
48 views

CiviMail report not showing proper data after upgrade

I have recently upgraded CIVICRM to 4.7.27 and my wordpress version is 4.9.1. Before upgrade civimail report was showing proper data for example "Unique Opens", "Total Opens", etc. But now it's ...
1
vote
1answer
39 views

Attachment too large for mailing - should there have been a warning?

Recently had a user attach a .docx file that was 14 MB to a mailing. (Probably a single picture in the document was to blame.) As one would expect, the messages bounced rather than being delivered. ...
1
vote
1answer
65 views

How do I replace the “From” address from my mailings?

I setup a default adress in CiviMail -> From Email Adresses , like this : "Example" <example@example.org> but the problem is that when I send mails, the "From adress" change and become : "...
1
vote
2answers
17 views

SMTP error 501 when extension Transactional Mail - Bounce and Tracking Handler is enabled

I use CiviCRM (v5.20.0 on PHP 7.3.11 in Joomla) to send scheduled reminders for membership expiration. The mails are sent via SMTP. This works okay when i send a reminder to my own account so i expect ...
2
votes
1answer
111 views

How to fix receipt/confirmation attached PDF alignment in email?

Civicrm email receipt/confirmation attach PDF files alignment issue. We facing alignment issue in attached PDF file, Left side margin high and it is creating empty pages. Which file needs to edit ...
1
vote
1answer
29 views

How to email a link to a confidential document in Civi

A client runs several night shelters for the homeless & uses Civi. They want to email a 'daily activity' report to staff & volunteers - the content of which is confidential. All staff & ...
3
votes
1answer
300 views

Sparkpost disable engangement tracking

Has anyone successfully switched off Engagement Tracking on SparkPost? I did this at https://app.sparkpost.com/account/smtp But all links are getting converted to http://go.sparkpostmail.com/
2
votes
1answer
23 views

Can all contacts that share an email be unsubscribed at once?

Often we have multiple contacts with a shared email address, as when a parent provides their own email when they register one or more children. We use the option in civimail to only send one email to ...
3
votes
2answers
58 views

Bounces not reaching bounce account

CiviCRM 5.19.2 WP 5.3 Testing my bounce settings, and I'm not sure whether I actually have a problem or not. I've set up both 'bounce' and 'activity processing' accounts, and their respective ...
1
vote
1answer
13 views

Unsubscribe link in publicly viewed newsletter error

I was thinking (first problem) to use the "view in browser" url to build a link page for viewing past newsletters. If a user clicks on the unsubscribe link, the url "mysite.com/civicrm/mailing/...
2
votes
1answer
32 views

“This site can't be reached” error message when trying to

I got the above error message when trying to print mailing labels. I have here a screen cap of the entire message and I'd appreciate it if you could please help me resolve this issue. Thanks
0
votes
1answer
22 views

What permissions are needed to edit Mosaico templates?

My guess it that template creation and editing requires Administer CiviCRM - but wanted to check in and see if there was another way. Thanks!
1
vote
3answers
231 views

CiviMail error: “Sorry an error occurred and your information was not saved”

CiviCRM 5.6.1, WordPress 4.9.8, PHP 7.1.22, MySQL 5.7.23, WordFence 7.1.16 I just started getting this error when trying to create a mailing. It happens with Mosaico and traditional mailings. I ...
1
vote
1answer
127 views

Mosaico 2.0, Drupal 7.64 - “Sorry an error occurred and your information was not saved”

Installed Mosaico 2.0-beta4 on Drupal 7.64 and CiviCRM 5.7.2. I followed all installation instructions and installed Shoreditch then Flexmailer then Mosaico. I'm getting an error - when I try and ...
2
votes
4answers
66 views

Handling null values in tokens in civimail (and elsewhere)

Has anyone developed an extension to handle null values in tokens? For example: Sending an email to a contact with no first name: Dear {first.name}, will end up as -> Dear , It appears that ...
10
votes
8answers
837 views

What low-cost third-party mailing platforms work well with CiviMail?

Mandrill users are being notified that the service is being integrated into Mailchimp, and you must have a paid account by the end of April. What alternatives are out there that work well with ...
2
votes
2answers
26 views

Membership tokens missing after upgrade to civi v5

I would like to use the membership.fee token in a mail. However, it isn't displayed in the list of tokens the mailer view offers and it's not working when I use it manually. I saw a suggestion to use ...
1
vote
1answer
19 views

Can I add sent mailing to a campaign

The NGO I'm working with decided to create campaigns for all the ongoing projects. We weren't using this information previously, so I wasn't tagging the mailings to a project but now retroactively ...
10
votes
1answer
227 views

CiviMail mailer settings example

I'm not sure if it just me, but I am not 100% clear on what each of the CiviMail mailer settings do when combined together? Mailer Batch Limit: The total number of emails that will go out on each ...
1
vote
1answer
38 views

Unable to load the recipients group when sending mailing with Civimail

I am running CiviCRM 5.17.4 on Wordpress 5.2.3. The problem I am facing is that I am unable to send mailing to mailing lists (defined as groups) via CiviMail. When I try to enter the group in the ...
0
votes
0answers
20 views

First steps for membership software

My european organization (~ 500 members) wants to buy a membership software. So far we have used a german site, but due to their advertisements within e-mails sent by us, we are not satisfied. In ...
0
votes
2answers
35 views

When adding CSS in civimail (under source) getting an error when trying to see or send test

Trying to use my own custom html e-mail in CiviMail with custom CSS in it (specifically to optimize on mobile). When I have the CSS stylesheet info on top I cannot send a test email or preview in HTML....
2
votes
0answers
46 views

Mailer uploads images but KCFinder unable to display (WordPress)

I'm considerably confused about what's happening with Mailer & images (initially, I thought the problem was related to Mosaico, but it's now disabled): weirdly, I can upload an image to a ...
1
vote
1answer
23 views

Mailing summary doesn't display - says that mailing not complete

Updated to CiviCRM 5.19 - ran one of our biweekly mailings last night and I wanted to check the open count. But Civi says that the mailing isn't completed, even though it shows on the mailing summary ...
2
votes
1answer
46 views

Issue with CiviMail reports after upgrade to 5.19.0

I upgraded to 5.19.0 and noticed that every report for completed mailings listed on the Find Mailings screen is now showing this message in the Delivery Summary section: Delivery has not yet begun ...
1
vote
3answers
58 views

Edit Message Template Permission

Can anyone shed some light on the new(ish) permissions for editing message templates? I'm moving to Civi 5.5.3 on Drupal 7 and noticed that now the permissions are broken out into CiviCRM: edit ...
4
votes
4answers
514 views

CiviCRM Integration wtih WhatsApp

CiviCRM SMS integration is a powerful feature. However, with many people moving to use instant messaging services like WhatsApp, has there been any move to integrate CiviCRM with and instant messenger,...
3
votes
0answers
30 views

Mailings get sent twice

We have an email newsletter with about 40,000 subscribers. It is organised simply by a group. So everybody, who is member of this group gets the mailing (unless email is not on hold etc etc). For the ...
1
vote
2answers
57 views

CiviMail does not use the editor set in 'Display Preferences'

I'm on 5.17.4 on drupal8 and civimail is working, html editing and all. But I don't know why. CKeditor loads and it's clearly not the drupal one (minimal), but it also doesn't fully match the editor ...
2
votes
3answers
80 views

Where is extension data stored?

I am looking to upgrade an extension - for now I have been updating extensions by disabling - then uninstalling the old extension - and then installing and enabling the new extension. While that has ...
1
vote
1answer
23 views

Can all related contacts be notified about upcoming membership renewals?

We have an uncommon relationship between association managers and my client's member organizations. Since there may be multiple contacts in an association management firm and there may be significant ...
1
vote
0answers
21 views

Mailing job never finishes, but restarts at next cron cycle

After upgrading to 5.17.4 under Joomla, the next large CiviMail job did as follows: It never completed and had to be cancelled It reported zero successful deliveries, though it did report opens At ...
0
votes
1answer
29 views

How can I create mosaico block with 2 button?

I would need a mosaico block with 2 button, is it possible to create? Thanks
0
votes
1answer
34 views

CiviCRM_API3_Exception: “DB Error: no such table”

Hello I am getting the below error when going to certain pages in my civicrm install notably after transfering from one server to a new server....the source server does not have this error..... ...
3
votes
1answer
376 views

CiviMail > New Mailing > No recipients Error

We've recently installed CiviCRM 4.6.6 and we're on WordPress 4.3. I'm experiencing the same issues as shown in this thread: CiviMail Mailing - Unable to select group, getting error of No recipients ...
1
vote
0answers
17 views

Missing email replies

We are using CiviCRM 15.4 on Drupal 7. We are using the Sparkpost extension to send bulk emails through sparkpost. This all works great, we get nice mail tracking and reports. My users also want ...
1
vote
2answers
196 views

CiviMail not delivering to certain mail servers eg. wp.pl

CiviMail fails to deliver some emails to specific domain servers: @wp.pl. Each time I send a mailing I receive a bounce message which reads like this: This is the mail system at host stpuk-org.nazwa....
7
votes
4answers
235 views

Mass Deleting Scheduled and Sent Mailings, Drafts, etc

DB has grown so huge and it started to cause problems with sending mass mailings. I want to delete old mass mailings, the sent ones and the drafts, etc. Is there away to do it in one click instead of ...
1
vote
1answer
35 views

outbound mail smtp password gets corrupted on wordpress

I have a CiviCRM on WordPress site and every now and again - maybe once every few months - without me doing anything obvious, the SMTP password gets corrupted in Settings - Outbound Mail. I'm not ...
1
vote
0answers
24 views

CiviMail Authentication Issues when run by Cron - SOLVED - Sharing Information

I was working through a strange issue where emails were bouncing with varying issues like syntax, relay etc. But it felt random. What it came down to is that all mailings via cron (cv api job.execute) ...