Questions tagged [civimail]

Questions specifically about CiviCRM's mass mailings system CiviMail. For question about general mail related issues in CiviCRM use the tag *email*.

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CiviMail cron job unable to find: civicrm.config.php, built with: roundearth/drupal-civicrm-project

My next issue is this: attempts to push out a civilmailing result, as reported by /civicrm/admin/joblog, with this error: 'API permission check failed for Group/get call', . . . 'insufficient ...
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Administrator access denied to CiviMail

I've mostly successfully migrated CiviCRM and Drupal to a new host and updated the software. I'm now running CiviCRM 5.24.5 under Drupal 7.70. I am logged in as an administrator, and I can access ...
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10 views

CiviMail Scheduled Job Running But Not Sending mails

I am running CiviCRM 5.25.0, PHP 7.2 When a mailing job is scheduled, it shows running as per "Scheduled Job" but no email is sent, until I run "Process Scheduled Mailing" manually. Cron on cpanel ...
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Problems with testing mailing

I am trying to test a mail out before sending. When I send test to my personal email address, it says sent but doesn't arrive. When I send test to a company email address it says sent but doesn't ...
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CiviCRM auto populated Webform shown for anonymous users(Drupal 7)

I want to show the webform which is previously submitted for edit purpose for only the same user which filled this webform using his email ID. I created webform with existing contact option ticked ...
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1answer
12 views

How can I prevent CiviMail Bounce Processing from moving mail to “ignored” folder?

Since we have activated CiviMail Bounce Processing, our team members don't see regular incoming mail (which has nothing to do with CiviCRM) in the inbox of our main org account anymore. The problem is ...
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48 views

View full syntax bounces

After finding my bounce messages were seemingly disappearing into the ether when sending mail with mail(), I'm trying to configure CiviCRM to send using G Suite's SMTP relay. I've configured the SMTP ...
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28 views

Bounce messages disappearing on G Suite

I've noticed that all of our mailings seem to have a 100% delivery rate. This seems incredibly unlikely, so I set up some test contacts with non-existent addresses at a domain I control. I tested e-...
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14 views

Can a user get permission to send a mailing to contacts they can't access?

An organization would like to give permission to a volunteer to create and send a newsletter, but don't want to give the volunteer access to view the contacts they send to. Is this possible? I see ...
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52 views

Sending invoices to members in bulk

Is there any solution that can bulk email invoices to the members? For example a combination of the two features below: Email invoice: https://docs.civicrm.org/user/en/latest/contributions/invoicing/ ...
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SMTP Socket Error or failed to set sender error…Recipient address rejected: Domain not found; CiviMail keeps trying

When a CiviMail job is running, if one of the recipients has a bad email address, the CiviMail processor throws a set of errors into the Drupal watchdog log, with this message: SMTP Socket Error or ...
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Prevent contact from unsubscribing from a mailing list?

I have a case where we have optional mailing lists for our members, but also a mandatory list that members must not be able to unsubscribe from (a smart group that looks for active members -- our ...
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CiviMail mail job fails to complete, even though mail is sent

This is a continuation of a problem I thought I had resolved earlier, is there a maximum number of links permitted in an outbound email? I am using WordPress 5.4 and CiviCRM Version 5.18.4. I could ...
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Is it possible to use Civimail without unsubscribe / opt out option?

Our organisation uses Civimail to communicate with our members on a regular basis. Email is the only realistic way we have of communicating with them and informing them of legal notications, ballots ...
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1answer
31 views

emails to gsuite addresses bounce

I am having trouble sending email to addresses in our own GSuite domain. They bounce with a "syntax" error, and the addressee gets flagged as ON HOLD. Using CiviCRM with Wordpress, current ...
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1answer
15 views

DB Syntax Error: CiviMail

Drupal 7.69, Civi 5.23.0 A colleague just had an issue with CiviMail. She was trying to send a mail to Group "Volunteers" but exclude people in Group "Garden Volunteers". Instead of saying the number ...
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1answer
26 views

Contacts unexpectedly added to group

We have about 2800+ contacts in CiviCRM, including our 16 Board members. I have a "Board Members" group (access control group) for just those Board members. I also have a mail group set up for the ...
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22 views

Why are the web links in my scheduled email broken?

When I send a test email via CRM, the web links work perfectly. When the actual email is shared, it arrives in the recipient's inbox with none of the web links working. Could you
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50 views

How to use Gsuite Relay as SMTP for CiviCRM bulk mailing?

I have Gsuite email setup with our own domain (name@ourdomain.com). I have tried to use mailgun with gsuite. Although it worked ok ish, as the number of contact increasing, bills are also increasing. ...
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1answer
30 views

Emails get stuck on send. How do I debug it?

I can send emails individually, but bulk emails never seem to work right. I've had no luck troubleshooting it, so I created a test group and added my own contact user to it and verified that it has my ...
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2answers
26 views

Remove ability to add email attachments

I want to remove the ability to add attachments. Particularly, it should not be used for CiviMail as it's a great way to hurt email reputation and is simply unnecessary. I would rather load into my ...
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13 views

bounced emails are in the contact table but not in the bounce report

I have drupal 7.69 with civicrm 5.24.3 successfully running on siteground. I am running under windows 10 and have multiple browsers installed, all current (EDGE, Chrome, FireFox, Opera). Running ...
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17 views

User-driven messages missing header

I am struggling to find the answer to why my default mailing header / footer are not being attached to user-driven driven message, specifically member renewal notifications. I get the email body just ...
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1answer
10 views

how do I make the FROM box on a bulk email show the same list as a single email?

I toggled the yes/no box "Allow mail from logged in contact" to yes, but it doesn't affect the "new mailing" screen which is really the most important one for me. Can I change this somehow? Is there ...
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1answer
9 views

Mailing List Activity Report

I wonder if there's a way to get a report on a mailing list's subscription activity, showing signups and unsubscriptions. I don't see this option on the activity report and none of the Mailing report ...
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12 views

Report for unsent Mail campaigns?

I want to create a report with unscheduled campaigns i.e. Drafts to add directly to the dashboard but I can only choose between Complete and Incomplete. Is there a way to do so? regards, Guillaume
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21 views

“Missing parameters” error in unsubscribe confirmation, and on some admin pages

Running CiviCRM 5.3.2 on the latest Wordpress. I recently migrated the site from an older version of Civi on another server. Unsubscribe links from mailings load the confirmation page correctly, with ...
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14 views

CiviMail and PHPMailer Issue?

recently I've encountered a strange issue when sending mass mailings by CiviMail. E.g. I have a mail list of 100 people and I send them a newsletter. Later, in the mailing summary, I can see how many ...
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1answer
32 views

Can we be notified when civi recieves an SMS?

I would like to know if there is a way users can be notified when a client replies to a text that has come from Civi. Our system is currently receiving SMS that have been sent to civi, but the only ...
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1answer
50 views

CiviMail tracked links in WordPress site are marked down by Mail Tester

I have CiviCRM (5.21.2) installed on WordPress site. When testing our CiviMail messages on https://www.mail-tester.com/ we are marked down by 1.7 when we use tracked links. If we turn off tracking, we ...
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1answer
30 views

Restore a deleted mailing?

Is there any way to restore a mailing after you delete it? Or even find it? We are using CiviCRM 5.8.12 with WordPress. We use Mosaico for some mailings.
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2answers
44 views

Sending organisation custom tokens to individual

I want to use CiviMail to bulk mail key individual contacts from member organisations and want to include tokens in their email to remind them of the information we currently hold on their ...
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22 views

Lost ability to send bulk email

I am the new coordinator for Huntingdonshire Green Party (previously I was the deputy coordinator), My wife is the membership secretary. Until tonight, both of us were able to access Civi and send ...
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1answer
49 views

Allow list subscribers to update their email addresses?

We have a list of people who work at many different companies with company email addresses. When someone moves to a new job at a new company their email address changes. How can we make it simple for ...
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1answer
23 views

How to get my Green Party email address added to the CiviMail from dropdown list

I am the Membership Secretary for the Croydon and Sutton Local Party. In the past I have been able to send out mailings to our members. However, since the update on civi my Green party email address ...
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1answer
15 views

Mail account authentication with Oauth2

Exchange Online is retiring basic authentication which means, I think, that CiviMail will no longer be able to process bounced messages in Exchange Online mailboxes. Are there any plans for CiviMail ...
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2answers
51 views

How do you report group history? (audience growth/change)

We transitioned from MailChimp to Mosaico - overall is been okay - but there is a report we were asked to generate that I can't seem to figure out. The report would display group size over time (...
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2answers
33 views

Needing to change the email address emails are coming from

I am looking for some help on two issues: When Mailing contacts who have booked for an event, the email is coming from an email address I don't want to use. How do I remove the preferred email ...
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26 views

Mosaico Toolbar Editor - how do we get file upload?

On the latest and greatest of Civi and Mosaico, I installed this extension: https://github.com/ginkgostreet/com.ginkgostreet.mosaicotoolbarconfig However, what plugin and toolbar control would get us ...
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1answer
31 views

How do I send a scheduled mailing via CiviMail?

I've created and scheduled for immediate delivery an email via CiviCRM. It's in the queue but nothing is happening. Who can I contact or what do I need to do?
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1answer
25 views

Bulk email sent to group of contacts after new contact added to CiviCRM

We have a couple of sites that offer volunteering directories. External organisations post opportunities and members of the public can view and apply for those opportunities (a massive tangle of ...
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1answer
58 views

Manage the image gallery in mosaico

As you upload images into Mosaico mailings they get stored in a Mosaico "Gallery". We're now beginning to find duplicate images in the gallery as different users have uploaded the same image at ...
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16 views

Is Civimail reply tracking broken?

I have set 'Enable custom reply' to 'Yes' in 'Mailer Settings' and when I replied to an email I got the following message from cron: "Failed Processing: Re: Test reply, Action: r, Job ID: 93, Queue ID:...
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1answer
17 views

Removing “List-Unsubscribe” from civimail headers (for when getting seemingly random unsubscribes)

There is a "header" entry automatically put into mailnigs from civimail (also when using flexmailer / mosaico) which some email clients use to enable unsubscribing (or opting out) from mailing lists. ...
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1answer
19 views

How to send a thank to a recipient of a soft credit

We want to send a thank you/acknowledgment letter to a donor who has their donation matched by their workplace. We log the workplace match under their workplace organization as a donation and we apply ...
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18 views

Mailing Reports aren't being received, even though they are shown as complete and delivered successfully

Monthly Newsletter was prepared and submitted for mailing correctly in CiviCRM. The mailing was scheduled, completed, and delivered successfully, per the CiviCRM mailing status report. However, the ...
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1answer
35 views

Invalid currency “$” when sending confirmation and receipt

Running CiviCRM 5.22.0 with WordPress 5.3.2 Whenever a user attempts to create a membership AND record membership payment AND send confirmation and receipt, an Invalid currency "$" error is generated....
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1answer
32 views

IMAP authentication error with Smartermail

So, I've spent the last few days running this issue down, and I actually have a solution (or a workaround?), but I just wanted to ask if it's really the best way to handle the situation. I'm running ...
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2answers
28 views

Bounce processing - will fail for G Suite users when Google disables less secure apps in Feb 2021 [duplicate]

Google have announced they are stopping support of less secure apps in G Suite in Feb 2021. No new LSA connections will be allowed after Jun 2020. Google have advised me that the email accounts I'm ...
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1answer
39 views

Is there a table element in mosaico?

Still getting to grips with Mosaico layouts. Is there an option to build/ style a table in the templates? Someone has pasted in a table from an external source and doesn't want to edit font sizes in ...

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