Questions tagged [civimail]

Questions specifically about CiviCRM's mass mailings system CiviMail. For question about general mail related issues in CiviCRM use the tag *email*.

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14 views

Drupal 8/9 htaccess Breaks kcfinder

There are other discussions on this but there does not appear to be a concrete solution. I am hoping that someone can help me with a solution and then I can also document this better. When I go to add ...
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1answer
8 views

Send user to New Mailing page with Recepients Already Selected

We'd like to send admins to the New Mailing page (https://example.com/civicrm/mailing/send?reset=1) but have the Recipients field already populated with a specific Group. Is there a query parameter or ...
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1answer
29 views

upper case in name with accents

{capture assign=last_name}{contact.last_name}{/capture}{$last_name|upper} I'm trying to render my contact name in uppercases with Smarty and include letters with accents. At the bottom of this page ...
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1answer
30 views

Convert Mosaico Mailing into template

Sorry if this is a noob question, but is there a way to convert a used Mosaico Mailing into a Mosaico template? Thanks in advance P.S. - I know I can re-use the mailing, but I'd rather create a ...
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1answer
15 views

civicrm mail() success message but no email sent (log de-activated)

I migrated to a new server and have the exact settings as on the old server. On the new server, I press test and save for mail() and get a message, that the test email was sent successfully, but I ...
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1answer
19 views

Menue “create new mailing” leading to “old server” after creating test-server via backup of VM?

) after setting up a staging-server-VM via snapshot of our "production server", i've got two very strange/mysterious effect: when choosing the menue-item "create new mailing" the ...
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0answers
18 views

opt-out triggers “There was an error in your request”

People who click on an opt-out URL in our civimail get an error screen like "Sorry, due to an error, we are unable to fulfill your request at the moment." The ReportError extension captures ...
2
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1answer
34 views

Some problems to add email account in CiviMail CiviCRM

I am trying to configure the email address to send messages. I am trying to use a Google Workspace user with custom domain. Some values that I have are the following: Server: smtp.gmail.com Username: ...
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1answer
20 views

Bounce processing using oath-client with GSuite: Required parameter not passed: “refresh_token”

Using CiviCRM 5.37.2. I'm trying to use the oath-client extension to do OAuth authentication of a Google Workspace (GSuite) account for bounce processing. The credentials are created on the Google ...
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7 views

Unable to Disable VERP in CIVIMAIL

As I know it, to disable VERP, navigate to Administer > CiviMail > Component Settings and disable 'Track replies using VERP in Reply-To header'. However, even after this is disabled, Civimail ...
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1answer
9 views

How can I customize the user-access to Mailing lists?

Its not clear to me how I as an admin can control the access for different groups to their mailing lists. For example, the leader of group A should be restricted to mail to group A. Is it possible to ...
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1answer
12 views

Checksum and Shifting Expiration Windows

Where/when does CiviCRM calculate the expiration date of a checksum? Is the expiration date encoded in the checksum upon generation, or is the date of checksum creation encoded and then the creation ...
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19 views

Missing parameters error in Unsubscribe link for certain emails

CRM_Core_Exception: Missing Parameters in /var/www/html/public_html/crm/sites/all/modules/civicrm/CRM/Core/Form.php on line 608 Exception trace # Function Location 0 ...
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22 views

Bulk emails created with the APi delivered to 0 recipients

I'm using the API to send a bulk email each week to all our members. This is the code: $currentTime = new DateTime(); $approval_date = $currentTime->format('Y-m-d H:i:s'); $currentTime->add(new ...
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2answers
19 views

Export list of all successful civimails?

I feel I should know this and the answer is going to be obvious. Is there a way to export a list of successful civimails? I need the mailing name and date, and it would help to have the mailing list ...
1
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1answer
21 views

When unchecking VERP option I am getting an error “Boolean value required for track_civimail_replies”

When I go to Administer > CiviMail > CiviMail Component Settings. There is an option "Track replies using VERP in Reply-To header" When I uncheck this box and hit Save I am getting an ...
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1answer
28 views

How to send Participant-Specific information via CiviMail

We are running a hybrid event where some participants are virtual via Zoom and some participants attend in person. We need to send out reminders and the zoom link to virtual attendees, and also want ...
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1answer
17 views

Mailing is saved but does not reach recipients

I'm really out of my depth now. Here is the situation: CiviCRM version 5.36.0 Wordpress Plugin Hosted on Linux Server Administer->System Settings->Outbound Mail: enteredSMTP-Server, Testmail is ...
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2answers
35 views

civicrm email scheduling

I scheduled an email to send at 9.40am and it actually sent at 9.49am which I assume is to do with how often the send mail cron job runs. Is there a way of actually getting an email to send at the ...
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0answers
31 views

Civimail - loss of opt-out, unsubcribe & forwarding

I have a Drupal 7.79 and a Joomla 3.9.25 site on the same server, both running Civi 5.35.1 and both with loss of unsubscribe, opt-out and forwarding capability. Flexmailer is enabled on both sites. In ...
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1answer
44 views

CiviMail report showing bulk emails have sent when they haven't

On two Civi 5.35.1 & Joomla sites, I've got the same issue of bulk emails not being sent, but the CiviMail report stating every email has been sent (0 bounces or replies). The 0 bounces bit of the ...
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0answers
51 views

Contacts->New Email fails when sending to more than one contact after upgrade to 5.35.1 (Wordpress)

Salut. We recently upgraded to Civicrm 5.35.1 (Wordpress). When we try to send Emails to more than one recipient in Contacts->New Email, the operation fails (see screenshot attached). One recipient ...
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0answers
28 views

CiviMail: Using DMARC for multiple from domains

Assumptions CiviCRM is running on crm.example.org Bounce processing is configured to use bounce.example.org Mails are send from example.org, mail.example.org and example.com Issue If we were to ...
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1answer
52 views

Memory Error (500) For SMTP Settings After Upgrading to 5.35.1

After upgrading to 5.35.1 I am getting a memory limit reached error when loading the SMTP settings page. I am not sure if this is related but I am getting a growl error for "Failed to find key by ...
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1answer
30 views

Line wrapping - breaking lines longer than 998 characters - in CiviCRM (CiviMail, Flexmailer, Mosaico)

We've have experienced in some cases on emails sent from CiviCRM the DKIM signatures were getting invalid. We use a self-managed email server for this, and usually DKIM is fine. After some research I ...
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1answer
13 views

How to add a new “From” email address in civi mailing - cannot find function following the update

I used to be able to add new "from" email addresses for civi mailing, but I cannot find the location anymore.
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1answer
29 views

Resend email to non-openers

We would like to be able to resend a mailing (or send an edited version of the original mailing) to recipients who did not open the original mailing. While there are workarounds — such as creating a ...
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3answers
66 views

Insert file into greeting field with Smarty

When the content of the Email Greeting or the Postal Greeting field is getting too long, CiviCRM is no longer able to edit it through the GUI, what happened since I have activated Smarty and inserted ...
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0answers
9 views

How do I provide a custom redirect after cancel clicked on Unsubscribe page?

Is there a way I can direct where the user goes when they click Cancel on the Unsubscribe button on the Unsubscribe Confirmation page?
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1answer
14 views

What are all the possible variable fields available in greetings (Email and Postal)?

When defining new email and postal greeting formats in Administer > Communications > Email Greeting Formats, I see several available variables like {contact.first_name}, {contact.last_name}, and ...
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2answers
26 views

When Sending a Mailing the Reply-to email is different than the From Address

I sent out a mass mailing via CiviMail and the reply-to email is default+r{seemingingly_random_string}@gmail.com I am using Sparkpost to send these mailings. CiviCRM 5.29.1 Any idea why the reply-to ...
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1answer
21 views

Is there a way to see CiviMail logs through the interface (v. 4.6.36.)

I am trying to troubleshoot some failed deliveries of emails in CiviMail. I would like to see the error logs. According to the documentation, they are stored in the local file system (well, obviously),...
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1answer
11 views

How to query “delivery status = unknown” on CiviMail report

I am trying to see all the emails, where the delivery status was "unknown". I have been trying to change the URL parameter "delivery_status_value" to "unknown", but that ...
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1answer
34 views

Thank-you letters sends email immediately

we are emailing the receipts of last year's contributions. From "find contributions" we select "Thank-you letters - print or email" and then "Send emails where possible. ...
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1answer
15 views

Target emails based on contacts near a postal code

I am moving over to CiviCRM from The Action Network and am wondering if email blasts can be targeted by inputting a location (postal code or city) and choosing a set number of kilometers surrounding ...
2
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1answer
20 views

I want someone BCCd to an email genearted by a System Workflow Message

I want to add a CC or BCC email to an email generated by System Workflow Messages. For example, when the "Memberships - Signup and Renewal Receipts" message gets emailed to a donator, I want ...
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1answer
14 views

“Created by” field of CiviMail pulls the name of the latest subscriber

I am a new user of CiviCRM. My organisation uses CiviCRM 4.6.36. and I have a small problem: for some reason, CiviMail shows the name of the latest subscriber in the "created by" field when ...
2
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1answer
27 views

Activating Smarty

I'm trying to send end of year tax letters to donors. I want to customize the letters/emails with their total donation amount for the whole year. I understand I need to activate "smarty" to ...
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1answer
25 views

Is there a bulk method to put emails on hold?

Bounce processing has not been working - but I do have a list of addresses that have been bounced. What I want to do is bulk update all those matching contacts and put their emails on hold. I cant see ...
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1answer
12 views

Trying to get New Member, Member Renewal Contribution working

CiviCRM 5.33.2, Drupal 7.78. Using example tokens found in the CiviCRM docs at "Tokens and mail merge/Checksum for Contribution Pages for Membership Renewals" to create an email to go out, ...
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0answers
15 views

Strange civicrm/mailing/url requests

I'm seeing quite a lot of strange looking URL requests on the civicrm/mailing/url path, which is supposed to take 2 params (as I understand): u=<integer> and qid=<integer>, but these ...
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14 views

Why are transactional emails getting sent with malformed content when sending via mail()

I've become aware of an intermittent issue with transactional emails - commonly receipts/invoices for memberships and/or event registrations - getting messed up when outbound mail is set to send via ...
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0answers
24 views

What are your typical mail size batches and delviery times?

What are your typical mail sizes and time to complete mail job? Looking for comparisons... We are having lots of mail delivery problems on a new highly customised install of Civi v5.27.1 (MariaDB v10....
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1answer
21 views

Where is the “Do Not Email” setting?

We want to find the best way to not send bulk emails to a contact when they've asked to be removed from our mailing lists. I've seen many references to the "Do Not Email" box, but have not ...
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3answers
55 views

Auto save mailing editing template in Mosaico

I have a question about creating a mailing with mosaico (civicrm/a/#/mailing/[number]), Why does auto-save not always apply when is changed? When you click close or test buttons its saved, but it ...
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1answer
53 views

Mailgun will no longer support TLS 1.0/1.1, does this affect CiviCRM Smtp

I am using Mailgun for sending the email newsletters. I do not use the Mailgun API for sending, just the standard SMPT configuration. Now MailGun sends me the following, bit disturbing email: Mailgun ...
5
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1answer
42 views

QR code inclusion in Mass-mailings

I wish to include a personalised QR-code in the Mass Mail for people in the Grace list, to facilitate their payment, which in Sweden can be done by the Swish function: use your phone, read/scan the QR ...
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0answers
12 views

Adding fields to list unsubscribe page

I'd like to collect some feedback from people when they unsubscribe from our mailing lists, but it seems that civiCRM doesn't have a way for me to access the unsubscribe page to add additional custom ...
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0answers
21 views

CiviMail tokens to share the public mailing URL on social media

As a site admin using CiviMail/Mosaico, is there an easy way to add links to share the mailing content on social media? I am guessing I could write HTML using a link such as: http://twitter.com/share?...
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2answers
51 views

Can't send individual emails from contact record

When trying to send an email from an individuals Contact Record I am getting a pop-up with the following error listed. I can send bulk emails to a test group and when I test the outbound email ...

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