Questions tagged [civimail]

Questions specifically about CiviCRM's mass mailings system CiviMail. For question about general mail related issues in CiviCRM use the tag *email*.

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2
votes
0answers
48 views

Can I include a message template within a message template [duplicate]

I know I can use {include } smarty function, can I also use that in message templates so we can have a generic template part that belongs to all other templates? We want to use this for PDF templates
4
votes
1answer
68 views

Possible cause? CiviMail sent “400%” of queued messages, hit each recipient 4 time

On a well established site that uses CiviMail and Groups for a range of mailing lists, a message was sent out this morning as usual to a list of over 1400 people. Inexplicably, each recipient ...
3
votes
3answers
259 views

Where / how is the {domain} token formatted?

I am required to use the {domain} token for mass mailing, but it is formatted with line breaks .. can I modify that formatting ?
3
votes
1answer
174 views

In CivilMail for 4.6.2 how do I prevent duplicate emails?

Since 4.6.2 CiviMail is sending every email twice. I'm enclosing an attachment to show. The report also shows the successful delivery at 200% on some emails and 300% on others. http://forum.civicrm....
7
votes
2answers
414 views

Can CiviMail send multiple mailing jobs concurrently?

The CiviMail documentation and settings pages indicate that it is possible to have multiple mailer delivery jobs executing simultaneously. See Settings - CiviMail (/civicrm/admin/mail?reset=1) : ...
1
vote
1answer
116 views

“Send Test” buttons greyed out inactive

When "SEND TEST" buttons are greyed out there is no notification as to what is missing from required fields to be NOT NULL. By default if "Opt-Out" token is not included in the message the "Opt-Out" ...
3
votes
2answers
220 views

Civimail Mailings not saving or “corrupting”

I very recently took over custodianship of a drupal CiviCRM, so I don't really have a clue what I'm doing. Bear with me. I'm on civi 4.6.2 on drupal, and ever since the upgrade, the mailings have ...
1
vote
1answer
43 views

Default header and footer is not being recognized

CiviCRM 4.6.0 Default headers and footers are not being recognized so, unless I included the required tokens in the body of the email, Civimail will not send a test or schedule the email. There was ...
4
votes
2answers
172 views

Confusing CiviMail unsubscription confirmation screen

This is picking up on a topic from the old forum having to do with unsubscribe confirmation. (This feature is present in CiviCRM 4.6.2 as well as 4.5.8.) I agree that having to enter one's email ...
3
votes
2answers
417 views

CiviCRM cron job not processing scheduled jobs

CiviCRM 4.6.0 I have tried setting up the cron job to process the mailing scheduled job using both the php cli method and the URL with wget. In the first case, I can get the cli.php to run from the ...
0
votes
1answer
38 views

Civimail reuse link returns to CiviCRM home page

CiviCRM 4.6.0 and Joomla I'm trying to reuse a send mailing but when I click on the link it does not create a copy but returns to the CiviCRM home page. I have tried with several different malings.
5
votes
2answers
727 views

How does Civimail reply tracking and forwarding work?

Track replies and forward replies are ticked for a particular mailing. When someone replies, exactly how does CiviCRM determine the address to forward the mail to. The reply is using VERP. Is this ...
6
votes
1answer
174 views

Can I use a catchall address if my mail host doesn't support VERP?

Our hosting provider does not seem to be able to support VERP on Exim. Is it possible to use a catchall address instead of relying on VERP for bounce processing and forwarding replies
3
votes
1answer
353 views

CiviMail and unsubscribing from smart group

Using CiviCRM 4.5.8: It is my understanding that when an email recipient unsubscribes from a message sent (via CiviMail) to a smart group, then that person will be detached from that smart group and ...
1
vote
2answers
181 views

Does CiviCRM VERP work with a mailbox on Microsoft Small Business Server 2011?

If an organization is using Microsoft SBS 2011, can they configure it to support Variable Envelope Return Path (VERP) for the required CiviMail mailbox(es)? What implications will this have on bounce ...
1
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0answers
22 views

CiviMail Mail Opened report only shows one mailing in the filter [closed]

CiviCRM 4.1.5 I'm trying to customize the Mail Opened report to show a custom field. I try to select a Mailing Name from the filter but only one mailing name is listed. There are actually thousands ...
2
votes
2answers
153 views

CiviMail pull-downs not displaying correctly

After upgrading to 4.6.2, the pull-down menus are not displaying correctly in the Define Mailing window. Each pull-down is displaying as two separate elements. I have attached a screen shot and the ...
4
votes
1answer
109 views

New CiviMail does not use the 'CMS editor' set in 'Display settings'

We recently upgraded to 4.6.2 but CiviMail does not present the Joomla Default WYSIWYG editor like it did in previous versions but only displays the CKEditor. We are using JCE editor and it's ability ...
1
vote
1answer
55 views

CiviMail html format splits images and text

On the preview the email looks as it should, with pictures and formatted text, when i test email all of the pictures will appear above the text completely separated.
1
vote
2answers
112 views

Cannot Select Recipients in CiviMail in 4.6.2

I'm experiencing the same issues as shown in this thread: http://forum.civicrm.org/index.php/topic,36343.0.html Fields appear duplicated, I can't select any recipients, etc. In fact, when I select a ...
1
vote
2answers
99 views

Can I use a CIviCRM Webform URL in place of the required action.unsubscribeUrl?

I created a nice un/subscrube form using the excellent CiviCRM Webform module for Drupal. Now I would like to send mailings with CiviMail and include a link to my webform as the unsubscribe option. ...
4
votes
1answer
171 views

How to force styles in CiviMail templates?

When a basic user uses a template to write an email, is there any way to force the styles in the message? For example, the most common case is when the user creates links in the message body and these ...
0
votes
1answer
42 views

CiviMail adds call to onbeforeunload function then throws “Illegal Characters” error over and over again

I recently upgraded to 4.6.2...All's well until I try to create a new mailing. Every time I start to compose a message from scratch, or use a template a javascript call to the 'onbeforeunload' ...
1
vote
1answer
48 views

Activity iCal : Start time = End time

I work with CiviCRM 4.6 and Drupal 4.7 When I create an activity in CiviCRM, a iCal file is also created and sent. But in this iCal file, Start time = End time. So when I import the file in my ...
0
votes
0answers
28 views

CiviMail Incomplete Load [duplicate]

I'm using Joomla 3.4.1 and CiviCRM 4.6.2. When I click on Mailings > New Mailing, it's as if the component only partially loads. I have a menu bar with Search, Contacts, and Contributions; no other ...
1
vote
1answer
642 views

Creating CiviMail cron job in CPanel

I am on shared linux hosting and using the CPanel cron job setup page. Set to run every 1/2 hour. I just need the command line, and I consulted the books for more info. The command line I came up with ...
2
votes
1answer
46 views

Improve the speed of civimail

I'm trying to be able to send as much emails as possible. Beside doing more stuff in parallel (eg run several cronjobs in parallel on separate batch of contacts), I'm trying to find a way to improve ...
2
votes
1answer
69 views

CiviMail: “DB error” alert pop-up

During creation of a mailing with 10k contacts, frequently, getting black pop-up alerting "DB error" with no other information. Please advise. mysql> SHOW VARIABLES LIKE 'max_connections'; +-----...
3
votes
1answer
84 views

Upgraded to 4.6.2 - 'New Mailing' brings up 'Unknown Extension' error

Just upgraded CiviCRM from 4.5.3 to 4.6.2 on Wordpress. All seems to be working apart from when I select 'New Mailing' option under 'Mailings' - it takes me to a screen showing the message below: *...
2
votes
2answers
257 views

Drupal CiviCRM Rules module: How to use the action “CiviCRM Mailing: Send email”?

I need to schedule CiviMail mailings through Drupal rules. I see that the CiviCRM Rules Integration module has an action labeled "CiviCRM Mailing: Send email" but it's not clear what this action is ...
1
vote
2answers
228 views

CiviCRM 4.5.8 - Bounce Fetcher - Max Line Length Exceeded

I have recently been getting this error message from the bounce fetcher but the error message is not notating which message is the culprit: Parameters parsed (and passed to API method): a:1:{s:7:...
3
votes
3answers
117 views

Can one change the order of Groups shown on a profile?

I would like to change the order of the set of groups that are displayed to a user. In my case, I'm working with Mailing List groups, and all five are set to "Public Pages" visibility. If they are ...
2
votes
1answer
111 views

Can you use CiviMail headers and footers on System Workflow Messages? [duplicate]

CiviMail has an option to insert headers and footers at the top and bottom of a message (Mailings > Headers, Footers and Automated Messages). Is it possible to use these as a default for all "System ...
2
votes
1answer
51 views

How to let CiviCRM not send a confirmation to a new Mailing Group member?

I added Groups to a Profile for a Contribution Page. The public Mailing Group is nicely shown on the Contribution Page. Can I prevent CiviCRM from sending a confirmation email? It's on a Donation ...
2
votes
2answers
92 views

What do I do to fix Civi Bounce Reasons that appear in strange (chinese?) character set?

Here are bounce reasons - any ideas on where these might be coming from? it happens consistently. Contact ID Bounce Reason Bounce Type 21 潙牵洠獥慳敧琠桴⁥潦汬睯湩⁧敲楣楰湥獴挠湡潮⁴敢搠汥癩牥摥਺ †樠桯慮湲汯楤獮慀汯挮浯ਊ敒潭整猠牥敶⁲...
3
votes
2answers
114 views

How to I access the A/B testing features after upgrading to 4.6?

When I upgrade to CiviCRM 4.6, I don't see anything about the A/B testing features within CiviMail. How do I access these features?
7
votes
1answer
193 views

What is the difference between Tracked Opens and Confirmed Opens

Does anyone know why there would be a difference/what the difference is between the "tracked opens" that you see on an individual mailing report and the "confirmed opens" you see when you run a ...
4
votes
1answer
87 views

How do I configure the duration of the checksum links?

Is there a way to configure the duration of the checksum links used when sending a mail - either globally or using a specific parameter in the token ? I can't find any documentation on this but i'm ...
6
votes
2answers
129 views

Can I auto update Civi data w/ data from my listserv?

has anyone integrated an email listserv with CiviCRM? It would be nice to have a Civi group of 'advisors' and also a listserv, and when there are changes to subscriptions on the listserv, it is ...
3
votes
2answers
72 views

Is this scheduled cronjob setup correctly?

I set up this cronjob. Does this cover whatever I set in the GUI Scheduled Jobs? Or, do I need to set up a cronjob for each? If for each, what is the purpose of this GUI? As per Scheduled Jobs: ...
3
votes
1answer
52 views

In CiviMail reports, how do I enable “Add these contacts to Group” for user levels other than Admin?

I want to enable other user levels to be able to add contacts to a Group based on a list of results in a CiviMail Report using 'Add these contacts to Group'. For example, a CiviMail Bounces Report ...
9
votes
5answers
337 views

How should I add sign up forms into 3rd party sites?

Our install is on Joomla, but Civi newsletter signup forms are needed also on other sites. They use everything from manual HTML (etc.) to other CMS platforms. How can I add group sign up forms to them?...
4
votes
3answers
151 views

How do I send mailings to subsets via the API?

This is a big question :-) I'd like to be able to use the API to send mailings to subsets of groups. What is the simplest way to achieve this? Ideally I'd like to be able to define a subgroup using ...
1
vote
1answer
61 views

Can't update domain.address

After upgrading to 4.6.0 I can no longer update the value of the domain.address token. I try to update the address in Administer > Organization Address and Contact, but after saving the new address it ...
1
vote
1answer
89 views

After upgrading to 4.6 CiviMail HTML version is uneditable

I'm doing some testing on 4.6 and after upgrading a site, I don't have the option to click into the HTML section when creating a mailing. The Plain Text section seems fine. I have cleared caches and ...