Questions tagged [civimail]

Questions specifically about CiviCRM's mass mailings system CiviMail. For question about general mail related issues in CiviCRM use the tag *email*.

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2
votes
1answer
65 views

Why do links in system PCP welcome emails fail?

I am using 4.6.3 on D7. I have set up PCP campaign associated with a contribution page. Contribution page is active (no end date). The user creates a page successfully, but they do not create a ...
3
votes
1answer
56 views

How to get a/b testing on the number of unique open?

It seems that the A/B testing is looking at the total number of open. in one case, we were surprised to experience a big difference between two versions, but it turned out that one of the recipient ...
2
votes
1answer
258 views

CiviMail tracked URLs give “Missing input parameters” from /extern/url.php

Any mailing that I send through CiviMail converts URLs to links in the form of: http://mysite.org/sites/all/modules/civicrm/extern/url.php?u=193&qid=52 But when I visit this URL I get a white ...
4
votes
2answers
26 views

Migrating email servers

We are migrating our hosting and need to point to a new email server. Can we turn off/delay scheduled/automatic notifications (CiviMail) while we reconfigure/test? Perhaps this is not necessary (i.e. ...
1
vote
1answer
76 views

Setup cron job generate emails

I have a number of cases where I need to run a cron job to use a custom search and a template. It should be simple to schedule a mailing to automatically run on some basis. I have 2 current ...
1
vote
1answer
30 views

Mailing sending to removed users

I had 50 people in a group and I had to remove 5 before i sent a mailing. I removed the 5 and they all had the red removed next to them, so when I went to send the mail I had 47 recipients. How do i ...
2
votes
1answer
18 views

Cancelling an A/B test

How do I cancel a scheduled A/B test? I have one scheduled for tomorrow, but found a type post scheduling that our proofreader missed. I know I can no longer edit this, but I want to cancel it and ...
1
vote
3answers
51 views

How do I find the mails belonging to a particular mailing by looking at the SQL tables?

I've the dump of civicrm_mailing_event_delivered table. It has 3 fields - id, event_queue_id and timestamp. By looking at this table, how do I find the mails belonging to one particular mailing? Why ...
3
votes
1answer
26 views

What is the significance of event_queue_id in civicrm_mailing_event_delivered table?

I generally find that the event_queue_id and id values are same for all the tuples in the civicrm_mailing_event_delivered table. Why do we need a separate event_queue_id then? Can two tuples in this ...
4
votes
2answers
354 views

CiviMail Unsubscribe link goes to an empty Wordpress page

How do I troubleshoot a non-working Unsubscribe link through CiviMail? In using CiviMail to send a mass mailing, the required Unsubscribe function creates a link like this: http://get-hope-global.org/...
1
vote
1answer
413 views

Email and test email fail, but Outbound Mail Settings page sends test through mail() fine

This seems to have started out of nowhere (Drupal 7, CiviCRM 4.2.4, HotDrupal host). Sending test email or actual mailing through cron gives Sorry but we are not able to provide this at the moment. ...
3
votes
2answers
187 views

CKEditor dialogue can't close with IE11

When sending an email and if I insert a link or insert an image, I can't close the dialog when using IE11. This works perfectly with IE9, Firefox and chrome browsers. Has anyone experienced this?
2
votes
2answers
147 views

How do I set up CiviMail on Wordpress CiviCRM plugin?

I'm using CiviCRM as a Wordpress plugin on localhost. I'm trying to configure outbound email service. I'm using Linux system. I go to Administer > System Settings > Outbound Email (SMTP/Sendmail), ...
8
votes
1answer
752 views

CiviCRM not sending mails

We've updated CiviCRM to 4.6.3. Since then, CiviMail has stopped working. When we log in, the following warning pops up: "Warning: Outbound email is disabled in system settings. Proper settings ...
6
votes
1answer
102 views

Mailing list member received unexpected opt-out message

Using CiviCRM 4.3.4 (update necessary, I know) one of our mailing list members has received an opt-out message, that he was unsubscribed from all mailing lists. In fact this is not true. He is still ...
6
votes
2answers
146 views

Label printing: how can I only combine people with relationship

There is an option to combine people at one address to get just one printed label, but this is no good for us as we have congregation members living in the same old person's home who should all get an ...
3
votes
2answers
262 views

Want to send Testmail for Mailing, but get Error.

I want to make a test for my mailing, but get this error: Error in call to Mailing_send_test : Error in call to MailingJob_create : DB Constraint Violation - possibly mailing_id should possibly be ...
4
votes
2answers
216 views

Test Emails Not Working

Suddenly, CiviMail test emails are not working. Note that the emails themselves are going out without problems, just not the tests. Any idea of the problem and how to troubleshoot? CiviCRM version: ...
1
vote
2answers
72 views

Civimail does not save settings

I'm trying to save new settings in civicrm/admin/mail form. I click "save" and get the "Your changes have been saved" message but, when refreshing the page, the form is empty as it was before. We're ...
4
votes
2answers
103 views

“Forward this email” creates contacts with e-mail and no first/last name

If you click the "Forward this Email" link on a CiviMail mailing, you get a screen that allows you to create records with no first/last name (see attached screenshot). Moreover, there's nothing to ...
4
votes
1answer
49 views

CiviCRM Message Templates link changed, cannot find

We recently upgraded to 4.6.3, and the page message templates live at seems to have changed: the link in our menu bar (https://secularstudents.org/civicrm/admin/messageTemplates?reset=1) is returning ...
6
votes
1answer
277 views

No emails sent automatically when someone joins a group

The documentation says: After people subscribe to mailing list groups—via the subscribe link or a profile—CiviCRM will automatically send them an email asking them to confirm their subscription....
3
votes
2answers
41 views

Civimail 4.6.2 on Drupal 7.36 creating multiple drafts while editing

We recently upgraded from CiviCRM 4.5.8 to 4.6.2 and this is our first shot with the new interface. We're just at the compose stage but what we've run into so far: Multiple copies of the draft ...
2
votes
0answers
50 views

Can I include a message template within a message template [duplicate]

I know I can use {include } smarty function, can I also use that in message templates so we can have a generic template part that belongs to all other templates? We want to use this for PDF templates
4
votes
1answer
69 views

Possible cause? CiviMail sent “400%” of queued messages, hit each recipient 4 time

On a well established site that uses CiviMail and Groups for a range of mailing lists, a message was sent out this morning as usual to a list of over 1400 people. Inexplicably, each recipient ...
3
votes
3answers
270 views

Where / how is the {domain} token formatted?

I am required to use the {domain} token for mass mailing, but it is formatted with line breaks .. can I modify that formatting ?
3
votes
1answer
180 views

In CivilMail for 4.6.2 how do I prevent duplicate emails?

Since 4.6.2 CiviMail is sending every email twice. I'm enclosing an attachment to show. The report also shows the successful delivery at 200% on some emails and 300% on others. http://forum.civicrm....
7
votes
2answers
439 views

Can CiviMail send multiple mailing jobs concurrently?

The CiviMail documentation and settings pages indicate that it is possible to have multiple mailer delivery jobs executing simultaneously. See Settings - CiviMail (/civicrm/admin/mail?reset=1) : ...
3
votes
2answers
222 views

Civimail Mailings not saving or “corrupting”

I very recently took over custodianship of a drupal CiviCRM, so I don't really have a clue what I'm doing. Bear with me. I'm on civi 4.6.2 on drupal, and ever since the upgrade, the mailings have ...
1
vote
1answer
47 views

Default header and footer is not being recognized

CiviCRM 4.6.0 Default headers and footers are not being recognized so, unless I included the required tokens in the body of the email, Civimail will not send a test or schedule the email. There was ...
4
votes
2answers
181 views

Confusing CiviMail unsubscription confirmation screen

This is picking up on a topic from the old forum having to do with unsubscribe confirmation. (This feature is present in CiviCRM 4.6.2 as well as 4.5.8.) I agree that having to enter one's email ...
3
votes
2answers
429 views

CiviCRM cron job not processing scheduled jobs

CiviCRM 4.6.0 I have tried setting up the cron job to process the mailing scheduled job using both the php cli method and the URL with wget. In the first case, I can get the cli.php to run from the ...
0
votes
1answer
38 views

Civimail reuse link returns to CiviCRM home page

CiviCRM 4.6.0 and Joomla I'm trying to reuse a send mailing but when I click on the link it does not create a copy but returns to the CiviCRM home page. I have tried with several different malings.
6
votes
2answers
779 views

How does Civimail reply tracking and forwarding work?

Track replies and forward replies are ticked for a particular mailing. When someone replies, exactly how does CiviCRM determine the address to forward the mail to. The reply is using VERP. Is this ...
6
votes
1answer
180 views

Can I use a catchall address if my mail host doesn't support VERP?

Our hosting provider does not seem to be able to support VERP on Exim. Is it possible to use a catchall address instead of relying on VERP for bounce processing and forwarding replies
3
votes
1answer
389 views

CiviMail and unsubscribing from smart group

Using CiviCRM 4.5.8: It is my understanding that when an email recipient unsubscribes from a message sent (via CiviMail) to a smart group, then that person will be detached from that smart group and ...
1
vote
2answers
184 views

Does CiviCRM VERP work with a mailbox on Microsoft Small Business Server 2011?

If an organization is using Microsoft SBS 2011, can they configure it to support Variable Envelope Return Path (VERP) for the required CiviMail mailbox(es)? What implications will this have on bounce ...
1
vote
0answers
22 views

CiviMail Mail Opened report only shows one mailing in the filter [closed]

CiviCRM 4.1.5 I'm trying to customize the Mail Opened report to show a custom field. I try to select a Mailing Name from the filter but only one mailing name is listed. There are actually thousands ...
2
votes
2answers
153 views

CiviMail pull-downs not displaying correctly

After upgrading to 4.6.2, the pull-down menus are not displaying correctly in the Define Mailing window. Each pull-down is displaying as two separate elements. I have attached a screen shot and the ...
4
votes
1answer
111 views

New CiviMail does not use the 'CMS editor' set in 'Display settings'

We recently upgraded to 4.6.2 but CiviMail does not present the Joomla Default WYSIWYG editor like it did in previous versions but only displays the CKEditor. We are using JCE editor and it's ability ...
1
vote
1answer
58 views

CiviMail html format splits images and text

On the preview the email looks as it should, with pictures and formatted text, when i test email all of the pictures will appear above the text completely separated.
1
vote
2answers
115 views

Cannot Select Recipients in CiviMail in 4.6.2

I'm experiencing the same issues as shown in this thread: http://forum.civicrm.org/index.php/topic,36343.0.html Fields appear duplicated, I can't select any recipients, etc. In fact, when I select a ...
1
vote
2answers
105 views

Can I use a CIviCRM Webform URL in place of the required action.unsubscribeUrl?

I created a nice un/subscrube form using the excellent CiviCRM Webform module for Drupal. Now I would like to send mailings with CiviMail and include a link to my webform as the unsubscribe option. ...
4
votes
1answer
174 views

How to force styles in CiviMail templates?

When a basic user uses a template to write an email, is there any way to force the styles in the message? For example, the most common case is when the user creates links in the message body and these ...
0
votes
1answer
43 views

CiviMail adds call to onbeforeunload function then throws “Illegal Characters” error over and over again

I recently upgraded to 4.6.2...All's well until I try to create a new mailing. Every time I start to compose a message from scratch, or use a template a javascript call to the 'onbeforeunload' ...
1
vote
1answer
49 views

Activity iCal : Start time = End time

I work with CiviCRM 4.6 and Drupal 4.7 When I create an activity in CiviCRM, a iCal file is also created and sent. But in this iCal file, Start time = End time. So when I import the file in my ...
0
votes
0answers
28 views

CiviMail Incomplete Load [duplicate]

I'm using Joomla 3.4.1 and CiviCRM 4.6.2. When I click on Mailings > New Mailing, it's as if the component only partially loads. I have a menu bar with Search, Contacts, and Contributions; no other ...
1
vote
1answer
684 views

Creating CiviMail cron job in CPanel

I am on shared linux hosting and using the CPanel cron job setup page. Set to run every 1/2 hour. I just need the command line, and I consulted the books for more info. The command line I came up with ...
2
votes
1answer
47 views

Improve the speed of civimail

I'm trying to be able to send as much emails as possible. Beside doing more stuff in parallel (eg run several cronjobs in parallel on separate batch of contacts), I'm trying to find a way to improve ...
2
votes
1answer
70 views

CiviMail: “DB error” alert pop-up

During creation of a mailing with 10k contacts, frequently, getting black pop-up alerting "DB error" with no other information. Please advise. mysql> SHOW VARIABLES LIKE 'max_connections'; +-----...