Questions tagged [civimail]

Questions specifically about CiviCRM's mass mailings system CiviMail. For question about general mail related issues in CiviCRM use the tag *email*.

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1
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0answers
31 views

Email Template HTML WYSIWYG does not load

I am running on the latest version of CiviCRM, 5.17, and when I go into CiviMail to create an email message the HTML wysiwyg editor does not load. I get a console error saying CRM.wysiwyg._create is ...
2
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1answer
50 views

Using Mailjet purely as SMTP server - pros & cons?

Mailjet is undoubtedly very good at delivering emails, but the Mailjet extensions for Civi don't seem to be current & don't process bounces. However, given this limitation, using Mailjet solely ...
1
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0answers
12 views

PHP Upgrade Broken Member confirmations

Great timing as our rugby club is days away from the new season! After upgrading PHP and Civi the 'renew member' funcion seems to stall. It opens the details required but wont use the template ...
3
votes
1answer
241 views

Unable to Connect to MailStore for Bounce Processing

Tested on Wordpress 4.7.3 and Joomla CiviCRM 4.7.16 We've set up a domain for all Civi-related mail processing for our CiviCRM clients for whom we provide site management. For one account we are ...
1
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1answer
422 views

How to resolve SMTP connection failing problem with code 535?

After upgrading CiviCRM from 4.6 to 4.7.14 I was not able to send (test) emails via SMTP. I got the following error: authentication failure [SMTP: STARTTLS failed (code: 220, response: 2.0.0 Ready ...
9
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14answers
1k views

Mailing issue. Could not identify any recipients. Perhaps the group is empty?

I am experiencing a weird issue on my CiviCRM 4.7.3 on Joomla 3.5.0 (also happening on some 4.7.8 on Drupal 7) When I try to send or schedule a mailing and I hit "Send test" I receive an error saying ...
3
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1answer
130 views

How can I chase up mailing list subscribers who don't confirm their opt-in?

When someone adds themselves to a group that is configured as a mailing list they get sent an email with a confirmation link. The email includes the token: {subscribe.url} We now have something like ...
2
votes
2answers
54 views

What browser does Mosaico work in?

Currently on: CiviCRM - 5.3.1 Mosaico - 2.0-beta3.1512698300 CiviCRM Bootstrap theme - 0.1-alpha14 Flexmailer - 0.2-alpha5 In Firefox 'Quantum' - when hitting Continue on a mailing created this ...
1
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0answers
50 views

Trouble connecting email to activity

I have a fresh install of civicrm 5.16.3 running on drupal 7. I am having trouble with the mail processor. I've read many pages trying to diagnose the issue and still no luck. This is what I am ...
3
votes
3answers
233 views

How can people view which mailing lists they're subscribed to?

We have a number of mailing lists for various topics, and sometimes people aren't sure which ones they've subscribed to. I would like to send a newsletter to our main mailing list (group) with an ...
3
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2answers
64 views

Discrepancy between # of contacts in smart group vs # of contacts in smart group mailing

Using Drupal 7.67 and CiviCRM 5.13.5. We run volunteer inductions, and send an email to all people who have attended volunteer inductions (as per CiviEvent) after the induction. We only run ...
3
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2answers
32 views

Joomla - Embedding youtube video in CIVI mailing

I am a novice with Joomla and have recently taken the position at an organization managing the CMS. We are writing a newsletter and I want to embed a youtube video within the mailing. After following ...
0
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1answer
48 views

CiviMail shows empty recipient list

CiviCRM 4.7.24 on Drupal Since updating to 4.7.24, no groups appear in the recipient list
1
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1answer
46 views

CiviMail report not showing proper data after upgrade

I have recently upgraded CIVICRM to 4.7.27 and my wordpress version is 4.9.1. Before upgrade civimail report was showing proper data for example "Unique Opens", "Total Opens", etc. But now it's ...
1
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0answers
21 views

CiviMail: Email marked as 'Draft and Unscheduled' but outgoing mail log says it's been sent

Civi 5.13.5, Drupal 7.67. Hey everyone, A colleague tried to send out a mailing through CiviMail to a smart group that we have been using for a few months now. She tried to send the email but ...
3
votes
3answers
82 views

Import Contacts with Email field issue

If I import contacts via a CSV file and indicate a home email, the email address does get imported without any issue. However, in order to send an email to the contact (in my case sending to an ...
1
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1answer
27 views

Certain Emails, not all are falling into SPAM

We have an install where on certain contacts if you send an email directly from the contact record it goes through correctly. If an email is triggered via CiviRules it goes to SPAM. The email content ...
4
votes
3answers
200 views

Upgraded to PHP 7.2; no errors but Sparkpost doesn't receive and send CiviMail

I upgraded to PHP 7.2 and received the system warning​ stating "your SMTP password will not be stored encrypted, and if you have recently upgraded from a PHP that stored it with encryption, it will ...
1
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1answer
31 views

How to I track down this problem when I try to CIVIMail? Sorry an error occurred and your information was not saved

While in CiviMail I keep getting this message "Sorry an error occurred and your information was not saved."
1
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1answer
27 views

CiviMail “View in Browser” Link Error

I am on civi 5.14.2 drupal 7.x flexmailer & mosaico 2.x installed. It used to be working so far and all of a sudden it stopped working!! This email was sent using "traditional" link. Any idea what ...
3
votes
1answer
49 views

Access Denied to CiviMail Opt-Out Form

The Unsubscribe link (in mailings) works fine if I am logged in as administrator, but I have "Access Denied" to the opt-out form if not. (I have defined an Unsubscribe Group, with public visibility) ...
1
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0answers
40 views

Mosaico default template - unsubscribe setting

The default Mosaico template has unsubscribe option in header. However the token or destination url is for group unsubscribe rather than the more general opt-out token. I cannot see a way to ...
2
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1answer
35 views

FAX. Is it difficult to hook up Twilio programmable faxing to CiviCRM?

I would like to be able to use Twilio programmable faxing directly from within CiviCRM. Many of my contacts only have fax numbers (no email addresses). I tried to put FAX in the tag section below, ...
4
votes
1answer
30 views

Possible bug? “Enable Double Opt-in for Profile Group(s) field” displays twice

Seems that Enable Double Opt-in for Profile Group(s) field option has two identical copies in CiviMail Component Settings. Also present on test server. https://demo.circle-interactive.co.uk/
7
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3answers
241 views

Sparkpost service no longer free - any recommendations?

We have just been informed by Sparkpost that their free service which gave us up to 100k/mo emails with a max of 25k/day will be discontinued. We use the CiviDesk Sparkpost extension 1.3 on CiviCRM 5....
2
votes
1answer
78 views

Bounce processing webhook gets error “Failed to verify signature” in Mailgun

Have mailgun extension and added mail account for bounce processing with mailgunDB as protocol and my API (using private API) as password. Every time a mailing goes through it has an error "failed to ...
2
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0answers
16 views

Is it possible to create a Report (or Search) for a general view of “total openings” in CiviMail?

We all know that in CiviMAIL the "total openings" metric can be misleading with respect to "unique openings" due to the pixel/images tracking. However, in an engagement activity, it would be very ...
7
votes
4answers
182 views

CiviMail and Smart Groups: when does CiviCRM identify the actual list of email recipients?

If I set up a mailing to a smart group, and schedule it to go out one month from today, will CiviMail send to the contacts in the smart group as they are defined at the point when I create the mailing,...
1
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0answers
109 views

Cannot get replies to show up in activities

CiviCRM 5.14.0 I have bounce processing working fine but I am trying to track replies. Replies are sent using a VERP address and are being received in the correct mailbox as defined in the CiviMail ...
1
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0answers
35 views

Mailing using SmartGroup sends to recipients not in the Smart Group

I had a scheduled mailing set to run today at at 8am. When I look at the list of people who received the email, more were sent the email than were in the SmartGroup mailing list. The SmartGroup had ...
0
votes
1answer
55 views

Public URL for CiviMail: access denied even for admin

Drupal 7.67, CiviCRM 5.13.5 Hey everyone, Trying to view a mailing I've sent through CiviCRM before. I'm logged in with my admin account with all permissions granted. I've navigated to the ...
0
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1answer
33 views

Error (One of parameters is not of the type Integer) while clicking the 'mailing.viewUrl' in a sent mailing

In sent Mailings, the 'mailing.viewUrl' is rendered into: https://terranova.tamera.org/civicrm/mailing/view?reset=1&id=95c21fb7cc1b7aac and clicking it gives me this error: $Fatal Error ...
3
votes
5answers
182 views

Difficulty setting up CiviMail on Bluehost

I'm following the instructions here: http://wiki.civicrm.org/confluence/display/CRMDOC/CiviMail+Installation and I've been running into some obstacles. 1) Bluehost does not support sub-addressing ...
0
votes
1answer
20 views

Failure in setting up replies mailbox

CiviCRM 5.14.0 I am using the Sparkpost extension This is a new site in testing phase I have set my from email address to be: "Site Administrator" This domain has been verified by Sparkpost and is a ...
1
vote
1answer
21 views

Failure in setting up Sparkpost for outgoing mail

I've created a sending and bounce domain on Sparkpost, ccrmmail.vietfeir.com. This domain has been verified by Sparkpost. I have an api key with all grants. When I try to save and send, I get this ...
1
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1answer
36 views

Delay automated email like receipts

Is there a way I can delay when a automated E-Mail is sent. For Example - I would like the receipt email when one submits a contribution to be delayed by a few hours. Thank you
1
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1answer
21 views

How can I generate a CiviMail delivery & Click-thru report

I need to email a report to a person of a particular mass email that was sent from CiviMail. The person doesn’t have access to CiviCRM. How can I generate a CiviMail detailed delivery & Click-thru ...
1
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0answers
29 views

Problems inserting action tokens with default wysiwyg HTML editor

CiviCRM 5.14.0 This is a new site and I am testing inserting action tokens in emails. If I use the link symbol in the wysiwyg, it inserts double-quotes around the link but the {aciont.reply} already ...
0
votes
1answer
21 views

URLs in CiviMail give a 404 not found error

CiviCRM 5.14.0. This is a new installation with WordPress. I sent a test mail. I checked out the unsubscribe link, which resolves to this That turns out to not be a valid link. I have a feeling ...
10
votes
3answers
806 views

Why can't I send bulk SMS (even though I can send individually)?

I'm working for Engineers Without Borders Galicia and we are migrating our volunteer managing system to CiviCRM. I'm experiencing something quite like this bug: https://issues.civicrm.org/jira/browse/...
0
votes
0answers
26 views

Error when sending a test from CiviMail

This is a new installation of CiviCRM 5.14.0 on WordPress 5.2.1 I've created a test CiviMail using one of the default templates. When I attempt to send a test mail, I get a pop-up that says "Sorry an ...
0
votes
0answers
21 views

403 error when accessing or exporting CiviMail open reports

Running CiviCRM 5.13.5 on Drupal 7.67. I have all admin permissions, and all permissions relating to CiviReport. Trying to run reports on CiviMail to export as CSV everyone who opened a particular ...
1
vote
1answer
91 views

Wordpress subscribe.url not using base page

I'm setting up a mailing list in CiviCRM 4.7.14 and the latest Wordpress. In Administer->System Settings->CMS Database Integration, I have the base page set to /civicrm. Yet when a mailing list ...
1
vote
1answer
31 views

Civimail URLs not working

I've just sent a newsletter and had replies telling me the links to content on our website aren't working. I've checked and they're not, they're going to CiviCRM in the Wordpress plugins folder, and ...
0
votes
1answer
21 views

CiviMail mailing sent to an Opt Out email

A contact who is marked as Opt Out is still being sent monthly newsletter. They opted out of all emails 3+ months ago but continue to be on sent emails. They have also unsubscribed from the group.
3
votes
1answer
44 views

Is A/B testing possible using Mosaico?

When I go through the Create new A/B test workflow, it presents me with a traditional mailing interface, even though I have Mosaico installed. I'm pretty sure that means A/B testing is not possible ...
1
vote
1answer
97 views

CiviCRM for Outlook - Invalid Credentials

I set everything up for the civicrm for outlook extension according to these instructions http://www.vedaconsulting.co.uk/outlookforcivicrm-release. I am using the api extension to generate the api ...
3
votes
1answer
17 views

Invoices are sent from the host domain instead of the proper From Address

A constituent pointed out that she received an emailed invoice from "[4-digit-number]@[host-domain]" rather than from our normal organization email address. (We use CiviHosting's shared server.) I ...
3
votes
1answer
23 views

Is it possible to show CiviMails within our Drupal CMS system?

When CiviMail gives a permanent link to a public mailing it simply creates a raw html page for the email. Eg, on a link like this: civicrm/mailing/view?id=1528, we see the mailing exactly as it was ...
2
votes
0answers
27 views

Membership Fee token displays in Email with 9 decimal points

Scheduled Reminder for renewing sponsorships uses membership fee token. However when sponsors receives the resultant email reminder the fee is displayed as XX.XXXXXXXXX.