Questions tagged [civimail]

Questions specifically about CiviCRM's mass mailings system CiviMail. For question about general mail related issues in CiviCRM use the tag *email*.

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2
votes
1answer
61 views

How do HTTPS settings interfere with CiviMail?

I have CiviCRM sites (5.12 and 5.13 on Drupal 7 with Aegir 3) where the behaviour of CiviMail initialisation (and the admin status page) depends on particular HTTPS setup: finishes or loops infinitely....
1
vote
1answer
21 views

Mailing sent with wrong link

I've just realised I've sent an email out with a broken link. Unfortunately it's munged in a way that means that I can't easily catch it with a drupal redirect. I could probably figure out an nginx ...
0
votes
1answer
40 views

Email greeting token not working with mosaico

Building a mailing with mosaico Contact email greeting not showing in final mail (shows in html preview) mail sent as test and as mailing. No greeting in either. d 7.66 c 5.10.3 other contact ...
4
votes
3answers
330 views

Can't create new mailing. Gets stuck on “Initializing…”

I am using civiCRM on Wordpress. I have configured my SMTP settings correctly as far as I'm aware. The test email sent fine. But when I got to 'Mailings' > 'New Mailing' it says 'initializing...' and ...
1
vote
1answer
35 views

Can multiple mailings have deduplicated email addresses, so each address will not receive multiple emails?

We'd like to send a mailing in a few slightly different versions to different groups. What we'd like to avoid is having two contacts, who share the same email address and are in different groups, ...
0
votes
0answers
28 views

If I exclude an address from a bulk email is it rational to assume that the mailing won't go to that address?

It seems rational to me to assume that if a mailing is set up where a group (or past mailing) is excluded, then any records that share the same email address as an excluded record, should also be ...
3
votes
2answers
55 views

Get civiMail report by API

I'm trying to get Report data about a Sent email through the API. I can see the report at: www.example.com/civicrm/mailing/report?mid=388&reset=1 And I can get data corresponding to the email ...
2
votes
1answer
27 views

Change the root directory D8 [docroot > web]

I encounter lot of issues with CiviCRM on a Drupal 8 production site : When sending a mailing there is : - No tracking of opened mail - No indication of click through There is another issue with the ...
3
votes
0answers
52 views

People tagged with “privacy: no bulk email” seem to be receiving bulk email

It seems pretty clear that contacts tagged with "NO BULK EMAILS (USER OPT OUT)" are still receiving bulk email. I see many contacts who continue to be listed as receiving bulk emails in the mailing ...
0
votes
1answer
31 views

sparkpost email config

Trying to set up Sparkpost for Civicrm 5.12.0 / WP 5.1.1 / php 7.2 I was trying the cividesk extension but I'm on the EU server and can't figure out the fiddling needed to access that just yet. So I'...
1
vote
0answers
39 views

CiviMail doesn't save when using Checksum event links

Running CiviCRM 5.10.4 and Drupal 7.65. Trying to send out a bulk email through CiviMail using a checksum link for an event registration. However when I insert the checksum link, I get an error ...
2
votes
1answer
70 views

Deprecated function in CiviEvent error logging (Drupal 7)

Running Civi 5.10.4 and Drupal 7.65. One of our staff reported that they received an error message when they tried to send out a mailing to attendees at one of our events, through CiviEvent > Email ...
2
votes
1answer
277 views

Integration with G Suite

I wonder what is the best configuration for CiviCRM if it is supposed to serve an organisation which uses G Suite? Can I use any hosting company that handles Drupal?
0
votes
1answer
29 views

Civimail gives a blank page

Upgrading to Civi 5.11.0 in a Joomla 3.9.4 site (with templates & cache flushed) has left Civimail (via New Mail or Reuse) producing only blank pages (with menus and Civi's footer). There is no ...
1
vote
2answers
31 views

Programmatically Re-Use CiviMail Emails

I am trying to write an extension that monthly will send a series of CiviMai emails. Basically, it would be the same if a user went to the Sent mailings and clicked Re-Use and sent the email again ...
2
votes
0answers
42 views

How do I force CiviMail to process all mail as an email activity?

I've setup CiviMail to process inbound mail as activities and assigns those emails to contacts. My problem is CiviMail does not process ALL emails. The component set up an "ignored" and "processed" ...
2
votes
0answers
17 views

Is there a way to limit the child groups displayed on an opt out message?

If you have a mailing group with child sub groups, when you offer an "opt out from this list" option, all child groups are displayed - including ones that the recipient isn't a member of eg a parent ...
1
vote
0answers
39 views

CiviMail/KCFinder becoming nearly unusable

Following up on two earlier posts regarding the similar issues on Drupal - intolerable performance and changing the KCFinder folder. In our case we are running WordPress 5.1.1, CiviCRM 5.10.3, so it ...
1
vote
1answer
28 views

Checksum profile links not opening on mobile

Using CiviCRM 5.10.4 with Drupal 7.64. Trying to use a checksum link in an email being sent out to a group, for them to submit a profile which has been pre-filled in with their details. My link is ...
1
vote
0answers
58 views

Deadlock when executing job to clear group cache

We have had issues where we can't send a mailing. Trying to send a test mailing gets stuck on "saving". I attempted to run the job to flush the smart group cache and the job log reports that it ...
1
vote
0answers
20 views

CiviMail Sent/Scheduled Mailings does not list mailings for some users

I'm in a context using some CiviCRM ACLs to restrict access for regional staff to regional contacts. Some core staff have access across the regions. However, the regional staff cannot view the list ...
1
vote
0answers
18 views

Can't access member sync page

My wordpress site is hosted by godaddy and I want to use CiviCRM but when I click here: CiviCRM WordPress Member Sync the settings link it says this: "Sorry you are not allowed to access this page"....
1
vote
0answers
61 views

CiviMail - Syntax error, 40% emails bounced

Have read other questions on this but haven't read any solutions. Using Drupal 7.64 with CiviCRM 5.10.4. Sent out a bulk email (newsletter) using CiviCRM last Friday to a group of 2100 members. ...
6
votes
2answers
104 views

Track URL containing tokens in CiviMail

Is it possible for CiviMail to track embedded URLs? For eg, I've a URL which contains contact id and checksum tokens in it. I need to check how many users have clicked the URL from the email. URL to ...
2
votes
0answers
31 views

Email segmentation with thousands of groups

I am curious if there are any usability concerns with having thousands of regular mailing groups (not smart groups) to segment by county (3,142) in the US? Is there any guidelines or instances of Civi ...
4
votes
1answer
782 views

“You are already subscribed to our newsletter” message

When someone who is already subscribed to our newsletter (i.e. they are a member of the relevant group) tries to subscribe to the newsletter again (for whatever reason, maybe the newsletters go to ...
1
vote
0answers
36 views

CiviCRM Email seems not working

I am using CiviCRM 5.9.1 on Drupal 7.56, and on a pantheon server, we use mail() for our outgoing mail. And it is giving an error after sending a test email. Please refer the screenshot I have ...
0
votes
6answers
181 views

Syntax error from CiviMail

I have set up outbound mail and individual mails go fine. But I can't get the CiviMail working to a group. All the members bounce with a Syntax error. I am running CiviCRM 4.7.22 on WordPress 4.8.2. I'...
1
vote
2answers
35 views

How do I add the With Contact information to the email that gets sent to activity assignees?

In any activity that I create, I want to include the With Contact's Phone and Email address in the email that goes to the assignee. I can't do this right now and I need to enter the information ...
2
votes
1answer
57 views

View mailing in browser- access denied

CiviCRM 5.3 (at the moment), Drupal 7.63 Mosaico Ext- 2.0-beta4.1528762072 View Mailing as browser link from emails working fine for logged in users, not for anon Given view public mailing content ...
5
votes
0answers
49 views

Resend a mailing to recipients who did not open

Our communications staff wants to be able to resend a mailing (or send a new mailing) to recipients who did not open a previous mailing. Of course, this is possible by creating a group from the "...
2
votes
0answers
98 views

CiviMail Bounce Type - Syntax error - not specific

I know this has been touch on before, but we sent out around 4,500 emails using CiviMail via Sparkpost. 21% were bounced!! and most of them have the bounce type of "Syntax". Here is some examples ...
3
votes
1answer
70 views

Best way to cleanup CiviMail database tables?

On CiviCRM installations that use CiviMail extensively, the mailing tables can become pretty big. For example, I'm looking at a database with a civicrm_mailing_recipients table that has 4 million ...
1
vote
0answers
19 views

Unable to submit Mosaico mailings

We have recently started using mosaico and despite test mailings being sent and received successfully we cant get any 'live'messages to send, to individuals or groups. When you hit submit it just ...
2
votes
2answers
53 views

After update, emails have to be written out in full html!

We updated CiviCRM and the next time I tried to email a contact, I found all the buttons to insert bold, hyperlinks etc. had disappeared and the only option seemed to type it all in manually, even ...
3
votes
0answers
30 views

After creating a mailing using Mosaico, can one save that as a new Mosaico template?

Quick answer seems to be no. Create a new mailing, pick one of the Mosaico templates. Add blocks, change text, etc., save it. Now after all that work I thought I'd like to save this as a new ...
0
votes
1answer
41 views

civiMail doesn't work

I'm getting this error message trying to send a bulk mail from civimail: Finished execution of Send Scheduled Mailings with result: Failure, Error message: API permission check failed for Group/get ...
3
votes
1answer
34 views

SMTP errors with “Thank You Letters - print or email” — does this use CiviMail settings?

I'm on CiviCRM 5.9 on WordPress. We just did our first batch of year-end contribution summary letters, and ran into an issue when choosing the "Send emails where possible. Generate printable PDFs for ...
1
vote
2answers
217 views

images in emails not displayed in Gmail clients (browser or mobile)

For months/years we have been battling Google support on fixing an issue we're seeing so I'm wondering if others have come across the same thing. Images in emails sent by CiviCRM (CiviMail or just ...
1
vote
1answer
167 views

CiviMail - KCFinder upload issues - “You must be logged in with proper permissions”, Chrome only

We are having some issues being unable to upload images to CiviMail. This only seems to happen on Chrome (52 on OSX, but perhaps not exclusively), while the same user has no issues in Safari. Seems to ...
1
vote
1answer
23 views

CiviCRM Email seems not to use Outbound Email settings

I've saved outbound email settings with: Using sendmail Path: /usr/sbin/sendmail Arguments: -t -i When I press "Save and send testing email", I can receive testing email correctly from sendmail. ...
6
votes
2answers
246 views

Can you use Mosaico to create message templates

Is this a thing that is possible? In other words to create a template in Mosaico (that is, the Mosaico CiviCRM extension) and to store it for use in User driven message templates such as emails?
2
votes
2answers
67 views

Uninstall mosaico

I have tried installing mosaico (after installing shoreditch and flexmailer). However it did't work so after searching stackexchange I thought I would install it from github which seems to be a later ...
7
votes
2answers
146 views

CiviMail: What is the expected behaviour when unsubscribing from a mailing sent to a parent group?

I'm sure I remember reading somewhere ages ago that when unsubscribing from a mailing sent to a parent group, the contact would be removed from all of the child groups that they belong to that are ...
2
votes
2answers
46 views

Upgrade to 5.9.0 - 'From' address for e-mail confirmations has changed [duplicate]

Following our upgrade to CiviCRM 5.9.0, the 'from' address for event registration confirmations has changed to "7306@civi.acenterprises.org.uk" It should be ""Ian Foster" " - and this is what still ...
3
votes
0answers
83 views

Permission errors on Cividesk Sparkpost extension

I’m looking for some assistance to debug an issue with the Cividesk Sparkpost extension. At first I thought that the extension was not compatible with Civi 5.8.x, but others report that is not the ...
1
vote
0answers
28 views

Postcode limitations

We never had a problem with the postal code, nothing has changed, but this time CiviMAIL generates an error, caused by a limit on the postal code (between 2000 and 3000). Where is this limitation/...
1
vote
1answer
49 views

SMTP Verification failed

SMTP settings are checked (with user@domain as login) and Track replies using VERP in Reply-To header is disabled (it worked before). How come a generated email adress name is used as login, thus ...
3
votes
3answers
173 views

Blank Mosaico templates

Just newly installed Mosaico - I did the three extensions in the right order and the correct versions (afaik), but when I try to create a mailing, the templates are not there, just the text/title. ...
1
vote
2answers
183 views

Unable to create a new mailing

I am editing this question to provide more information. I am running CiviCRM 4.7.8 with WordPress 4.5.3. We are using php 5.6.23. When selecting "New Mailing" from the "Mailings" menu, the screen is ...