Questions tagged [civimail]

Questions specifically about CiviCRM's mass mailings system CiviMail. For question about general mail related issues in CiviCRM use the tag *email*.

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3
votes
2answers
211 views

Mailings Scheduler fails after upgrade to 4.7.1

After upgrading to 4.7.1 (Joomla) I get the following error in the Mailing Scheduler log when activated by cron: Finished execution of Mailings scheduler with result: Failure, Error message: API ...
3
votes
1answer
249 views

Error on running cron job for mailing process on CivicRM 4.7.8

Running the php cli for the mailing process, got the failure Entity: job Action: process_mailing Summary Finished execution of Send Scheduled Mailings with result: Failure, Error message: API ...
2
votes
1answer
14 views

How do I call the Fatal Error Handler for extern/url.php?

I noticed my Fatal Error Handler wasn't being called when CiviCRM had problems processing trackable URLs in a CiviMail. My answer will tell you how to do this.
5
votes
1answer
55 views

Why do click and open reports show times in UTC rather than the site's timezone?

The mailing and click tracking reports are showing times in UTC. There is no PHP MySQL timezone mismatch - and mysql -e 'select now()' and date return the right times - as per timezone.
2
votes
4answers
281 views

Cron job not working after CIVICRM update (Joomla 3.7.0 and CIVICRM

we used to send emails to members with great succes before. Now, I've upgraded the site's Joomla and CIVICRM versions, prepared a draft email, but started to receive emails from the system about a bad ...
2
votes
1answer
21 views

CiviMail *only some* Tracked Click Throughs not Redirecting properly

We have a problem with tracked click trough links ending up in a 404 Page not Found but only when the target URL ends in a hyphen. e.g. we link to something like and end up nowhere: https://mysite....
1
vote
0answers
23 views

CiviMail draft takes a really long time to save

We recently upgraded to Debian 9 so I think there are some server configs and tuning yet to be done. Originally draft mailings wouldn't save at all and I recreated the smart group that fed the ...
1
vote
2answers
31 views

Proper work with incoming mail

Already mastered the system. Faced problems, but not here they helped to solve them, for which many thanks. There was another question, the answer to which I can not find anywhere else. 1) I set up ...
1
vote
1answer
36 views

Thousands of new contact records created from CiviMail (Postfix/Gmail?) mis-configuration

I have read documentation, but still am having a hard time understanding how I should change my configuration to fix this issue, esp. without causing other problems. Basically all seems to be working ...
3
votes
1answer
79 views

Mailing_send_test error

I'm getting the following error when I'm trying to send a test email. Error in call to Mailing_send_test : Error in call to MailingJob_create : DB Constraint Violation - possibly mailing_id ...
3
votes
2answers
89 views

Mosaico mailings not sending

We've updated our CiviCRM to version 5.2.2 and Mosaico to version 2.0 beta 4 and since then we are not able to send any mailing from CiviCRM. To be clear we can mail to a person individually. ...
2
votes
1answer
43 views

Backdrop authentication function missing

I am using Backdrop CMS 1.10.1 with CiviCRM 5.2.2 and I am having trouble with the kcfinder, when uploading and inserting images, both into CiviMail and CiviContribute. The initial problem was a 500 ...
3
votes
0answers
17 views

CiviMember payment- message template

When someone renews their membership using Pay Later, they get the Membership Receipt Online message as an Invoice from message templates. The contribution is pending. In the backend, if the ...
1
vote
1answer
19 views

How to target a specific event type in a system workflow message

We'd like to separate the receipt for signing up for events by the event type - an email for one specific type and another one for all the other events. However, I haven't figured out how to ...
3
votes
1answer
74 views

How do folks handle email preview text?

When sending a CiviMail message, users sometimes want to customize the preview text for email clients - which is good practice. (The preview text shows up under the Subject in many email clients.) ...
1
vote
0answers
42 views

Transactional Mail Extension Problem

I installed the Transactional Mail Extension and after adjusting a needed Drupal CiviMail permission got it working. After testing, I deleted the Transactional Mail pseudo mailing, to start fresh, ...
2
votes
1answer
43 views

Problem with process_mailing

Using Drupal 7 and Civi 5.7.0 When sending batch emails using CiviMail, if I select "Administer CiviCRM » Scheduled Jobs" and select "Process now" on the "Send Scheduled Mailings" job then the ...
3
votes
1answer
206 views

CiviMail Social Media Media Integration

I'd like to know if there is anything newer than this August, 2013 post regarding how to include social media "share this email" links in CiviMail. Thanks.
2
votes
1answer
148 views

image directory path seems to be ignored in CiviMail editor

G'day, Using CiviCRM 5.7.2 with Drupal 7.61, when editing a newsletter in CiviMail, the image browser always points me to $drupaldir/sites/all/modules/civicrm/persist/contribute/images/ no matter ...
2
votes
2answers
90 views

process_mailing processing addresses when called in UI but not CRON

CiviMail scheduled e-mails are not being triggered automatically through CRON. Using the same user with the same permissions, I get the following in the log when triggered through the Scheduled Jobs ...
1
vote
1answer
75 views

CiviMail and Sparkpost Bounces Not Updating email address “On Hold”

We have been using the SparkPost extension (civi desk) about a month and it is sending emails fine. However, it may not be processing bounces completely and/or I do not understand how it works. If ...
2
votes
1answer
38 views

Civimail sparkpost extension stats / is my mail being delivered?

We are using the cividesk sparkpost extension on civicrm 5.5.3 and wordpress 4.9.8. In the last few days, we have sent 2 emails to the full list which is about 6,000 emails each, so it should be ...
1
vote
1answer
22 views

How can I increase the rate at which the 'fetch bounce' job works

The scenario is that bounces weren't being fetched and there is now a major backlog, and that running 50 every cron is too slow to make real progress.
0
votes
1answer
61 views

Delivery mail status - unknown

Is the delivery mail status 'unknown' a case of Civi not having sent the mail out at all and is still effectively in the queue to send? Having lots of problems sending bulk mailing e.g. where only ...
2
votes
1answer
61 views

Recommended cron email sending rate for Mosaico mailings?

Various reports indicate that Mosaico can fail to send large mailings based on memory and cron rates for sending. How might one calculate the maximum/most effective mailing rate considering available ...
1
vote
1answer
18 views

Event members only for 3 days then open to the public

I have a need to be able to enter a period when an event opens for registration/access to a file to members only for a period of time (normally 3 days). So the goal, to be clear, is to open an event ...
1
vote
1answer
46 views

How to give fine grained access to communicating with selected contacts only?

We're a non-profit swimming club, just starting out with CiviCRM. We're offering ~20 courses per semester and already set up registration for those with CiviEvent. For an ideal setup i'd now need to ...
1
vote
0answers
31 views

Copying and pasting formatted text

Using a Mac laptop, when I copy formatted text from Mac Mail into a CiviMail newsletter I'm composing using Firefox, it does what I need. But doing the same using a Mac desktop, the pasted text is ...
1
vote
2answers
45 views

How to use Views to send a Mailing to a Selection of Recipients?

Drupal 7.60, Civicrm 5.6.0 I want to give to my users the ability to send a mail or mailing to a selection of recipients, based upon some cross selection of fields values. Views is a good tool for ...
2
votes
1answer
44 views

CiviMail Mailing Scheduled But Not Sent

I have set up a mailing and scheduled it. The date and time has been and gone and the status is still scheduled... Any ideas where I am going wrong?
4
votes
1answer
43 views

E-mail body blank to some recipients

I'm having an issue similar to that described in Blank emails to some specific addresses When I send an e-mail to myself (using SMTP through Civi) it is fine. However, some recipients do not see the ...
2
votes
0answers
56 views

How does civicrm handle automatically generated 'Unsubscribe' messages from google

Asking because in looking at some other bounce issues I notice a bunch of emails such as Unsubscribe - This message was automatically generated by Gmail in INBOX/CiviMail/ignored and just ...
2
votes
2answers
55 views

Email signature is set but does not appear in messages I compose

This question: Customize a User's Signature indicates that it should be possible for CiviCRM to automatically include an email signature if one is set for the sending user. I have set a signature ...
2
votes
0answers
31 views

CiviMail - CiviCRM (Drupal 7): Problem with attached documents

We are having a problem when sending emails with attached documents from CiviCRM and happens in both ways simple and bulk emails. Three months ago, we hadn’t this problem, we sent a bulk email last ...
2
votes
1answer
38 views

Completed emails showing on draft list

We've got 27 emails that show as completed, have a report, etc; however, they are showing on the list of Draft/Unscheduled emails. What could be causing this to happen? I'm trying to clean up the back-...
3
votes
1answer
51 views

CiviCRM (Drupal 7) Problem sending bulk emails

Before anything I hope you can escuse my poor english and little technical knoledge. We are working with CiviCRM (4.2.7) on Drupal () and the function of bulk mail have sudenly stopped working. You ...
3
votes
3answers
102 views

Unable to CANCEL or DELETE a Scheduled Mailing (Mosaico is installed)

With either a Send Now or Scheduled mailing (Mosaico created) I unable to Cancel or Delete the Mailing in the Find Mailings page. Using WordPress 4.9.4, CiviCRM 4.7.30 and the following related ...
4
votes
5answers
101 views

External URL for CIVIMail on localhost installation

I have a locally installed civicrm. Sending mass mails works fine, but as images are stored locally on the server, recipients cannot see the images nor do click-through-URLs work (as they go over ...
4
votes
1answer
37 views

Group - Added (by Email) - how do i prevent this?

I have a contact which is a member of 2 groups and the status is "Added (by Email)" - i don't want this to be possible! on the same day, the account i use for bulk email received a (no subject) email ...
3
votes
0answers
55 views

Amazon SES Bounce Processing

I have setup Amazon SES to send email from CiviMail. All the stats except bounces are coming back into the system. For bounces I followed this helpful post here https://www.compucorp.co.uk/node/1740 ...
0
votes
1answer
141 views

Unable to Select Mailing Recipients

CiviCRM 4.6.10 and 4.6.11 Joomla 2.5.28 No Civi extensions installed Have tried different templates, disabling Joomla plugins, switching WYSIWYG editors, etc. Rather extensive error log in web ...
2
votes
0answers
74 views

CiviMail SMTP error

I have configured SMTP on CiviCRM, All the details are correct I have received the test mail from CiviCRM mentioned that "SMTP settings are correct". But If I tried to send a campaign or an email to ...
3
votes
1answer
77 views

100% mailing have bounced : validation failed for <(INVALID)>

Hello after two modifications on the server and on CiviCRM, it becomes impossible to send any mailing. All the email adresses are "burned" with all the email addresses being wrongly tagged as bounced. ...
2
votes
2answers
41 views

Contacts visible in mailing list group, not on hold or otherwise dnd, but skipped by mail out

I'm fairly sure I've worked out why this is happening, but want some input to confirm the problem, and hopefully pointers for fixing it. We totally refreshed our main mailing list in line with GDPR, ...
3
votes
1answer
76 views

Unsubscribe group in scheduled mailings

I want to send an email to a large group (>50) and have created a smart group for this. Using the scheduled mailing function I selected this group as the recipients but now an extra box appears with ...
1
vote
0answers
30 views

What could be causing this issue in the CK Editor [duplicate]

CiviCRM emails don't display uploaded images to the recipients. I think that the problem is that when I upload the image it sets the image src URL to "site/default/files/..." and doesn't include "http:...
1
vote
2answers
46 views

HTML Editor for Mailings Not Displaying

We recently upgraded to 5.4 and now when we create a new mailing, we are unable to enter any HTML content. The HTML area shows without the white editor area and any HTML options. The plain text area ...
2
votes
1answer
106 views

Image not displayed in the email with outlook

I have created a new mailing with an image(logo) in the text. Contacts which use outlook to open the email doesn't see the image. The problem is the same if the image is in the template or added in ...
-1
votes
1answer
41 views

MailChimp extension v2.0.1 won't install on CiviCRM 5.3.2

The latest stable release of the MailChimp extension for CiviCRM isn't installing on our Civi 5.3.2 via the Civi internal extension installer. Admin interface displays Sorry, due to an error, we ...
5
votes
3answers
66 views

Conditional logic in Thank You letters

I recently took over the donor thank you letter process at the organization I work for and saw that Civi has the ability to create thank you letters for donors. The organization I work for has 5 ...