Questions tagged [civimail]

Questions specifically about CiviCRM's mass mailings system CiviMail. For question about general mail related issues in CiviCRM use the tag *email*.

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2
votes
1answer
24 views

Reusing scheduled & sent emails - screen goes blank

Very new at Civi, so please be patient! Every time we try to reuse an existing email in "scheduled & sent" the screen goes blank. Any ideas? Have tried different emails, users, browsers, ...
0
votes
1answer
31 views

“Do not email” privacy setting and CiviMail

I sent out a mass e-mail using CiviMail and a recipient who has the "Do not email" privacy setting received it. The help text associated with the "do not email" privacy setting makes it clear that ...
3
votes
1answer
79 views

DreamHost is dropping support for Catch-All mailboxes

I use CiviMail in conjunction with a catch-all mailbox. The bounce processing updates the database when there’s bad email addresses and reports bounces on the mail report. It also handles user opt-...
3
votes
1answer
108 views

Cannot save Mosaico Templates

We are on the latest version of civicrm 5.3.1 and the lastest version of Masaico and now i am getting this error message when I try to edit and save a template: API permission check failed for ...
2
votes
1answer
98 views

Mosaico: Packages are missing (Beta 4)

Just upgraded to Beta 4 - getting the following error. Mosaico: Packages are missing Mosaico requires dependencies in its "packages" folder. Please consult the README.md for current ...
1
vote
0answers
57 views

Authentication error when running the “Fetch Bounces” scheduled job:

Parameters parsed (and passed to API method): a:1:{s:7:"version";i:3;} Full message: Finished execution of Fetch Bounces with result: Failure, Error message: A fatal error was triggered: Could not ...
5
votes
3answers
64 views

Is there a size limit on attachments in CiviMail?

I am trying to attach a PDF of just 5024KB to a mailing in CiviMail. The attachment is failing, with no explanation as to why. Is there a file size limit or could anyone suggest another reason a file ...
4
votes
4answers
532 views

Why can't I upload images to mailings?

I'm using civiCRM 4.6 Wordpress 4.1.5 hosted on Bluehost. Can you upload images to mailings via image properties>upload>send to server? This seems to navigate to page that doesn't exist and the ...
0
votes
1answer
11 views

How to share the user profiles with other users?

The requirement is if Contact A's specific field values(custom fields) are matching with Contact B field values then Contact C(Admin) should b able to share Contact A's profile with contact B by ...
1
vote
0answers
73 views

civicrm mosaico optout token goes to unsubscribe page

Using Mosaico V2 This token - {action.optOutUrl} resolves to this: https://nbts1.nubay.net/civicrm/mailing/optout?reset=1&jid=112&qid=48&h=e3c048a15c39a655 which goes to this page ...
2
votes
1answer
25 views

How to automatically create mailings from an RSS feed

phpList has an RSS Feed extension which enables it to send out mailings each time a new feed entry is found. Does anything like this already exist in CiviCRM, or would it be difficult to piece ...
2
votes
4answers
163 views

Siteground Email - How to configure?

I am on Siteground hosting services. Everything is great except for civiMail. The issue is their outbound service drops the majority of my bulk emails because I'm feeding their servers too fast. ...
1
vote
1answer
49 views

Email sent via CiviRules removes unsubscribe token from email template

I tested an email template via CiviMail and the unsubscribe link works and the HTML shows it. In the source it comes up as <a href="{action.optOutUrl}" style="text-decoration: none; color: #...
2
votes
1answer
23 views

How do I create an email template?

I currently send a 'thank you for renewing' email out on an individual basis. I know there is a function for designing a template so I don't need to copy and paste text from Word, but I can't find the ...
1
vote
2answers
82 views

Not able to choose “unsubscribe group” for a mailing?

According to the user guide, if I select contacts by search and then start a CiviMail mailing to them I should be offered the "Unsubscribe group" option, as shown in this helpful screenshot posted on ...
2
votes
2answers
69 views

List of mailings with public view

I can't seem to find any info on this so don't know if it exists! I would like to create a page that provides a list of all recent mailings from civiMail but with just their public view behind the ...
3
votes
3answers
74 views

How to restrict access to CiviMail's reports, e.g. click rates

If one sends out a mailing using CiviCRM, one can access an overview of the mailing's result from the mailings menu (see screenshot). From this summary you will also be able to access more detailed ...
3
votes
1answer
60 views

CiviMail opt out language

I have the latest version 5.1.1 of civicrm. A problem that kind of slipped past our organization in the past is that the page for opting out has been always in English. Mostly people opted out still ...
2
votes
1answer
61 views

Unsubscribe error message

If the Civi user isn’t logged into their account then they get the following error when clicking token inside their email footer: Sorry, due to an error, we are unable to fulfill your request at ...
3
votes
3answers
149 views

After upgrade to 4.7.31 send mail - recipients - “no recepients”

After upgrade to 4.7.31 / working with Wordpress 4.9.4 I face problems with sending mass e-mails (Rundschreiben): I can choose groups (mailing list groups) in the recipients section, but the ...
0
votes
1answer
66 views

GDPR Communication Preferences Compulsory

I am using Civirm 5.1 on Joomla and using the GDPR extension to update Communication preferences. The org has only 1 public facing group with just 1 Mailing list - and the entire purpose of the ...
2
votes
1answer
25 views

advanced search - mailing fields not present

I am having a "moment". On one of my civicrms when I use the advanced search I can search mailings. On one of my other civicrm installations the mailings are not available to be searched - the ...
2
votes
1answer
35 views

Using Civi for a signposting service

I am trying to see if there is a way we can use Civi to help our signposting service. Workers talk to a client about their lives and as a consequence may want to make a referral to a number of ...
4
votes
1answer
102 views

Email-to-activity processing – create Activity at future date

I would like to be able to set tasks on a Contact using the Email-to-Activity processor. This would allow me to set Scheduled activities on a Contact in CiviCRM, like: Follow-up with Sally in two ...
0
votes
1answer
37 views

bulk email to two addresses - tokens don't work

We have separate records for students and parents in our database. All student records include both their personal emails (if they offer one) and their parent's email. We would like to send emails to ...
2
votes
0answers
34 views

When / how is a contact created when sending out a test newsletter

Recently we stumbled upon duplicate contacts in our system, who had merely an email-address. After some digging it seems that they were created when users utilize Mosaico to design an email and then ...
1
vote
1answer
46 views

CiviMail error due to a word in the mailing - why?

I was contacted by someone who was having trouble saving a mailing, get this error in CiviMail: I ended up comparing the version that saved with the version she had pasted in (which had some content ...
6
votes
2answers
89 views

CiviMail is only sending to half the recipients

We had a mailing go out to 231 recipients, and it completed within the same minute it started. Looking at the report today, it shows that only 131 were successfully sent, the others all show as "...
2
votes
2answers
62 views

Mosaico Left Aligns All Text

Using Drupal, Civi 7.30, Mosaico 2.0 Beta 3 Whenever we center align text - its shows up as such in Mosaico, but then will left align in html preview and when actually sending email. Also shows up in ...
1
vote
1answer
27 views

How to exclude a specific link from a Mailing's statistics

I send a newsletter via CiviMail and in it there is a style link to load a Google font. This link gets many hits in the Mailing report, but has no relevance for me. Is there a way to exclude this ...
0
votes
1answer
23 views

Mosaico blocks not staying in place

Mosaico has been loaded for use in CiviCRM 4.6.33 in a Drupal environment. However, when blocks are dragged to create a template they do not stay in place. Has anyone experienced anything similar and ...
2
votes
1answer
33 views

What order are CiviMail emails sent from CiviCRM?

Is there a clear pattern to the order in which emails are sent from CiviMail queues? For example, emails are sent from the queue in no specific order sorted alphabetically, A-Z sorted by contact ID ...
3
votes
0answers
53 views

VERP not working with SMTP in CiviMail

I'm trying various options for bounce processing, because mail seems to be flagged as Spam too often. My hosting provider (Siteground) is saying that SMTP is better than the PHP mail() route, but with ...
3
votes
3answers
276 views

Event Error - civi_flexmailer_required_tokens

Everytime I try to make an event, or access any page with event information, I get the following error: You have requested a non-existent service "civi_flexmailer_required_tokens". Using latest Civi ...
8
votes
6answers
461 views

Why do 'track click through' links not redirect to correct address?

When I add links to external websites (such as www.wikipedia.org) to mailings and check 'track click through' the links go to a page on my website that says 'page doesn't exist'. The url is something ...
1
vote
0answers
64 views

Civimail bounce

I'm beating my head over this, maybe someone else can shed some light. Centos7 php7.0 mariadb 5.5 Joomla! 3.8.7 CiviCRM 5.0.0 Virtualmin (Dovecot 2.2.10 + Postfix 2.10.1) If I run the email ...
0
votes
1answer
53 views

Error trying to upload an image in civimail on wordpress

We are getting a "Failed to write file" error popup when attempting to upload an image in civimail using KCfinder. This worked until about a month ago, and I don't what has changed. The files in the ...
0
votes
1answer
261 views

Membership Confirmation & Receipt Message Template

I am facing an odd issue, below is my "Membership Confirmation & Receipt" but it is missing the transaction ID, and it is missing the check number when I record the transaction as a check. But I ...
3
votes
4answers
209 views

Error message in CiviMail: “Mailing has not been saved, Content maybe out of date, please refresh the page and try again”

After upgrading to CiviCRM 4.7.28 in WordPress, when users are trying to draft mailings in CiviMail using a template (which contains unsubscribe/opt out/resubscribe/subscribe tokens, the {domain....
1
vote
1answer
68 views

CiviMail was sending mails, now it isn't

I could really use some guidance on how to troubleshoot this. This morning, we sent an email out to about 100 addresses using CiviMail and it worked fine. Now, we can't. We didn't make any changes in ...
1
vote
0answers
32 views

All CiviMail users can see every mailing in 'Include Mailing', even ones they shouldn't have access to

My expectation was that a user without Administrate CiviCRM permission would not be able to see another user's mailings in the Recipients: Include Mailing list. Instead a user with access over List A ...
0
votes
2answers
47 views

How to solve this error database looks to have been partially upgraded in CiviCRM

I Upgraded CiviCRM 4.6 to 4.7 latest version but when I try Import database using drush $ drush civicrm-upgrade-db this command that time showing this error. when I going to this path http://example....
6
votes
3answers
119 views

CiviMail: Mystery Unsubscribes

I just did our first email blast and it went pretty well. I'm using the token {action.optOutUrl} in the footer, plus the domain address, but that's it. The Opt Outs appear to have worked fine and they'...
1
vote
0answers
17 views

Make CiviMail work with from address a Google Domain!

The email for my domain is provided by gmail. However, any time I try to send an email from my CiviServer to that domain only, the email isn't received, and I get: 250 2.1.0 ... Sender ok ...
1
vote
1answer
58 views

CiviMail - 'No recipients': nothing added to table civicrm_mailing_recipients

I have migrated an existing installation to a new server followed by an upgrade to 4.7.31. When creating a new mailing I keep getting "No recipients" when I add groups or smartgroups. If I add ...
1
vote
2answers
119 views

CiviMail token for sender signature

Is there a token for email sender's signature? I need the email generated from template to be signed by the person who is sending the email.
2
votes
0answers
41 views

Amazon SES bounce messages don't seem to be properly categorized as Spam, Syntax, Invalid, etc

We have Amazon SES set up as a mailer, which works great and cuts our mailing costs to negligible levels. The only issue is that the bounce messages don't seem to be getting properly categorized by ...
3
votes
1answer
49 views

Bounce Mail Retention Policy in Civi

I have the problem, that a bounce mailbox I am using ran full, and it's kind of hard to monitor , since the joblog of CiviCRM needs to be watched (Bounce Mail Cronjob). Since Civi is managing the ...
3
votes
1answer
73 views

Bounce pattern - SMTP Error Codes

Currently Bounce Mails are fetched from the smtp store, and a list of regexes are applied to the mail to try and categorize the bounce. There are 10 categories, and an eleventh for when a mail couldn'...
2
votes
2answers
121 views

CiviMail not sending emails - Joomla 3.6 or 3.7 & Civi 4.7.18

I can send an email from any other area of Civi. For example if I select a contact and send an individual email, it works... BUT CiviMail - IS DRIVING ME CRAZY!!! I am routing all email to ...