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Questions tagged [civimail]

Questions specifically about CiviCRM's mass mailings system CiviMail. For question about general mail related issues in CiviCRM use the tag *email*.

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6
votes
5answers
536 views

How to disable or fix the wysiwyg editor on civimail

Oh joy of wysiwyg editors, that are going to alter the html you have so carefully typed to be compatible with all the mail clients in their glorious diversities... For some mailings at least, I'd ...
6
votes
2answers
230 views

Can you use Mosaico to create message templates

Is this a thing that is possible? In other words to create a template in Mosaico (that is, the Mosaico CiviCRM extension) and to store it for use in User driven message templates such as emails?
5
votes
1answer
118 views

How can I reference a contact's Drupal/Wordpress/Joomla account with a CiviMail token?

From time to time we need to send messages through CiviMail that include a contact's CMS (Drupal/Wordpress/Joomla) username or ID. How can we add this to the available tokens?
5
votes
3answers
486 views

Why is test email but not mail campaigns working with Amazon SES with CiviCRM?

I have configured Amazon SES with CiviCRM, after configure outbond setting in CiviCRM I got mail from my CRM via amazonses.com with Subject "Test for SMTP settings" and body "SMTP settings are ...
4
votes
1answer
73 views

Can we add an approval process/queue to emails sent through CiviCRM?

We're a fairly large NGO that is trying to consolidate and control emails to major gift donors (VIPs). We have an accounting department and a student sponsorship department that produce different ...
3
votes
1answer
124 views

How can I chase up mailing list subscribers who don't confirm their opt-in?

When someone adds themselves to a group that is configured as a mailing list they get sent an email with a confirmation link. The email includes the token: {subscribe.url} We now have something like ...
3
votes
1answer
63 views

Best way to cleanup CiviMail database tables?

On CiviCRM installations that use CiviMail extensively, the mailing tables can become pretty big. For example, I'm looking at a database with a civicrm_mailing_recipients table that has 4 million ...
3
votes
1answer
59 views

Case ID in e-mails from case

When sending e-mails from a case in CiviCRM the subject line contains a hashed case id between square brackets. It looks something like [case #a234db] Subject of the e-mail which is not really user ...
3
votes
0answers
123 views

Print PDF and Send to Contact

We currently use CiviEvent extensively for online courses. When a person completes a course, we're able to use our certificate template to print out tokenized PDFs and then send those to the ...
2
votes
2answers
357 views

Can't send or test bulk mail, but test mail succeeds in System Settings / Outbound email / SMTP

Civi 4.7.20 / WP 4.8 For the past several weeks, we've been unable to send out any emails or test mails through CiviMail. No errors are logged, and even with backtrace displayed and error debugging ...
2
votes
2answers
496 views

“Content-ID” in email attachments

I need to add image(no public) in a email. Initially I tried "Inline Embedding" but gmail, ... block the images, now I'm trying to add with "CID Embedded Images" Exist some way to add the Content-ID ...
2
votes
1answer
95 views

Mail not send if preferred_mail_format is NULL

I had some contacts who complain of not receiving mailings. In communication preferences, email formats were 'both' for all contacts. Quite by chance, I went to look in the log file, where there were ...
2
votes
1answer
96 views

help on wordpress for send mailling

I want to send mailling with civcrm and it doesn t work i resume : i install wordpress, i install civcrm for wordpress extension and i install mosaico extension too ok no problem in wordpress -> i ...
2
votes
4answers
153 views

Siteground Email - How to configure?

I am on Siteground hosting services. Everything is great except for civiMail. The issue is their outbound service drops the majority of my bulk emails because I'm feeding their servers too fast. ...
1
vote
1answer
237 views

After upgrading to 4.6.7 Civimail fails to send mail

The error message reads: Failed to run permission check: Unrecognized target entity table (civicrm_note)
1
vote
0answers
54 views

4.7.15 breaks civimail styles and templates (fullPage doesn't help)

Since upgrading to Civi 4.7.15 CKEditor is stripping out the email headers and style tags on three Drupal 7 sites. One site is hosted on a shared/multi-site and the other two on AegirVPS. This ...
0
votes
2answers
63 views

What will be the way to give user public access to check their contribution?

What will be the best way to give event registrant to check their payment and contribution status through an public front end form? Is an email address with CAPTCHA authentication field appropriate ...
0
votes
1answer
60 views

Civimail Not working after upgrade to 4.7.21 with Joomla 3.7.3 unless I turn on debugging

I run 3 instances of Civi with pretty much the same setup - All had been working fine on 4.7.20 4.7.21 not so much - 2 of the 3 instances get stuck at Initializing... when creating a new mailing or ...
11
votes
2answers
433 views

How do contact hashes work, and how do I keep them secure?

Currently we don't use contact hashes but we'd really like to. My understanding is that contact hashes are exposed as a token that can be used in CiviMail where they are appended to links. They're ...
10
votes
3answers
802 views

Why can't I send bulk SMS (even though I can send individually)?

I'm working for Engineers Without Borders Galicia and we are migrating our volunteer managing system to CiviCRM. I'm experiencing something quite like this bug: https://issues.civicrm.org/jira/browse/...
6
votes
1answer
82 views

Does archiving mailings do anything in particular?

CiviMail has an option to archive mailings (when browsing mailings). Does changing the status to archived have any concrete impact on mailings, such as cleaning up information in the database? If not,...
6
votes
4answers
213 views

Mailings - Disabled Next/Test Buttons

New mailings with all required fields and the default responsive template do not enable the Next or Test mailing buttons. As a workaround I can reuse an old mailing and update the fields. The last ...
6
votes
4answers
145 views

What does Group Type = Mailing List do?

When you create a group in CiviCRM there are two tick boxes for Group Type: Access Control and Mailing List. I presumed that the latter controlled whether that group was available in CiviMail, however ...
5
votes
1answer
69 views

How to set default for 'Unsubscribe Group' in civimail

Do a search using 'Find Contacts' Select a few and choose task 'Email - schedule/send via CiviMail' How do I set default value for Unsubscribe Group? Any help is much appreciated.
5
votes
1answer
75 views

Inbound Email - Formatting? (emails with HTLM code are ignored)

Can emails with HTML code (images, tables, etc.) be brought into CiviCRM with the inbound email job? Any emails I have with images or tables get ignored by the Process Inbound Emails job. In ...
4
votes
1answer
103 views

Integrating CiviMail tracked links with Google Analytics

I'm in the process of cleaning up our analytics tracking, and I've realised that one of the gaps we have is between the tracked links in our CiviMail mailings and Google Analytics. The main thing we ...
4
votes
3answers
198 views

Upgraded to PHP 7.2; no errors but Sparkpost doesn't receive and send CiviMail

I upgraded to PHP 7.2 and received the system warning​ stating "your SMTP password will not be stored encrypted, and if you have recently upgraded from a PHP that stored it with encryption, it will ...
4
votes
1answer
202 views

How to generate group unsubscribe link

We're using Google Groups Sync to synchronize our members in CiviCRM with groups in Google Groups. However, if the user unsubscribes from the list using the Google Groups link, Google Groups Sync will ...
4
votes
1answer
109 views

New CiviMail does not use the 'CMS editor' set in 'Display settings'

We recently upgraded to 4.6.2 but CiviMail does not present the Joomla Default WYSIWYG editor like it did in previous versions but only displays the CKEditor. We are using JCE editor and it's ability ...
4
votes
2answers
308 views

CiviMail Unsubscribe link goes to an empty Wordpress page

How do I troubleshoot a non-working Unsubscribe link through CiviMail? In using CiviMail to send a mass mailing, the required Unsubscribe function creates a link like this: http://get-hope-global.org/...
4
votes
1answer
240 views

Reply-to e-mail address using CiviMail in 4.6.3 defaults to system default

We recently upgraded to 4.6.3, and now the reply-to email address in CiviMail e-mails defaults to the system e-mail, not the From sender e-mail address, as previously. I could not duplicate on the ...
4
votes
4answers
529 views

Why can't I upload images to mailings?

I'm using civiCRM 4.6 Wordpress 4.1.5 hosted on Bluehost. Can you upload images to mailings via image properties>upload>send to server? This seems to navigate to page that doesn't exist and the ...
4
votes
1answer
84 views

How can I send a cc: of an Activity assignment e-mail to another user, as an FYI?

When adding new assigned and scheduled (or completed) Activities, I want to be able to send a cc: of the Activity assignment e-mail to another user, to whom the Activity is not assigned, as well as ...
3
votes
2answers
55 views

Is there a bug when placing a token inside quotation marks in CiviMail 4.6.2+?

I have a mailing template with this snippet: Trouble seeing this email? <a href="{mailing.viewUrl}">Read in your browser</a>. In previous versions of CiviCRM, the token would render ...
3
votes
3answers
90 views

When sending mailing incorrect amount of contacts displayed

I have a mailing list group called "All Contacts". It has about 450 contacts with valid email addresses that we would like to send email to. When we go to "New Mailing" and select All Contacts it ...
3
votes
1answer
82 views

How can I show users the mailings they have been sent?

I am using CiviCRM 4.6.x with Drupal 7. I would like users who are logged in to be able to see a table or list of all of the mailings they have been sent. The should be able to click on the subject ...
3
votes
1answer
86 views

Tracking links that have been added via tokens

I have created a token using hook_civicrm_tokenValues that inserts content into a CiviMail. The content includes URLs that we want to track. As I understand it (and I don't understand it very well) ...
3
votes
2answers
259 views

Missing Input Parameters Error

I've been seeing a few strange errors on one of my CiviCRM (4.4.4) site recently. ***ERROR*** Array ( [message] => Missing input parameters [code] => ) ... REQUEST_METHOD: GET ...
3
votes
1answer
161 views

Inserting images in mailing

When creating a mailing, the draft looks fine, but when sending a test, , the images seem to be in all sorts of strange sizes for some people, as if redefining the size in the draft didn’t happen (the ...
3
votes
1answer
70 views

Successful deliveries 178%. Why?

Sometimes I have more than 100% successful deliveries in the mailings. For a 2700 intended recipients I can have 4800 successful deliveries. I wonder why this happens! This group contains around ...
3
votes
1answer
534 views

How does using CiviCRM compare to using NationBuilder?

Have you used or tried out NationBuilder.com, a US-based commercial not-free CRM used for political and community advocacy? What does CiviCRM do better, or worse? I prefer Civi but looking for more ...
3
votes
2answers
165 views

Mailing - “Send Test” button not a button

When trying to send a test mailing, the preview and test email box appears to be improperly drawn and the "Send Test" button doesn't appear to work. I tried upgrading CiviCRM (from 4.6.2 to 4.6.4) but ...
3
votes
2answers
214 views

Disable opt-in e-mails for joining groups

I use a custom Drupal Webform for contacts to join groups. This happens within a restricted environment, the user is logged in and managing his/her own profile behind a password. I don't want any e-...
3
votes
3answers
273 views

Event Error - civi_flexmailer_required_tokens

Everytime I try to make an event, or access any page with event information, I get the following error: You have requested a non-existent service "civi_flexmailer_required_tokens". Using latest Civi ...
3
votes
0answers
57 views

CiviMail forward to a friend not working (Mailing is not forwarded to the given email address.)

Any ideas on why this is occuring? I click the forward to a friend link in the civimailing in my inbox, fill in an email, then press forward. I am then presented with the error "Mailing is not ...
2
votes
2answers
116 views

Error uploading an image in email wysiwyg

I get this error when I try to upload an image in the email wysiwyg... Could not load the settings file at: /srv/bindings/34923847/code/profiles/civicrm_starterkit/modules/civicrm/../..//default/...
2
votes
1answer
35 views

Re-using templates without editing

I would like to use a newsletter template from a different chapter. I am afraid if I edit the template it will change their settings they have in place. I simply just want to copy what they have and ...
2
votes
3answers
350 views

Coding of civimail header body and footer - best practice

I've seen several questions about how to use civimail header/footer but can't find a best practice for coding. I know email coding can be hairy especially since clients handle things differently and ...
2
votes
1answer
64 views

Bounce processing webhook gets error “Failed to verify signature” in Mailgun

Have mailgun extension and added mail account for bounce processing with mailgunDB as protocol and my API (using private API) as password. Every time a mailing goes through it has an error "failed to ...
2
votes
1answer
90 views

Mosaico: Packages are missing (Beta 4)

Just upgraded to Beta 4 - getting the following error. Mosaico: Packages are missing Mosaico requires dependencies in its "packages" folder. Please consult the README.md for current ...