Questions tagged [civimail]

Questions specifically about CiviCRM's mass mailings system CiviMail. For question about general mail related issues in CiviCRM use the tag *email*.

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2
votes
2answers
188 views

WYSIWYG editor disappeared in CiviCRM 4.7.16

I just upgraded to CiviCRM 4.7.16 (Wordpress 4.7.2) and my WYSIWYG editor has disappeared from the CiviMail editor. The HTML email only allows me to enter raw HTML. Any idea what happened and how I ...
2
votes
3answers
346 views

Coding of civimail header body and footer - best practice

I've seen several questions about how to use civimail header/footer but can't find a best practice for coding. I know email coding can be hairy especially since clients handle things differently and ...
2
votes
1answer
89 views

Mosaico: Packages are missing (Beta 4)

Just upgraded to Beta 4 - getting the following error. Mosaico: Packages are missing Mosaico requires dependencies in its "packages" folder. Please consult the README.md for current ...
2
votes
4answers
277 views

Cron job not working after CIVICRM update (Joomla 3.7.0 and CIVICRM

we used to send emails to members with great succes before. Now, I've upgraded the site's Joomla and CIVICRM versions, prepared a draft email, but started to receive emails from the system about a bad ...
2
votes
1answer
59 views

Bounce processing webhook gets error “Failed to verify signature” in Mailgun

Have mailgun extension and added mail account for bounce processing with mailgunDB as protocol and my API (using private API) as password. Every time a mailing goes through it has an error "failed to ...
2
votes
1answer
114 views

email links not working - date.timezone function

I have used my CiviCRM email for many years. Today I had the following error message when I sent an email with links in it clicking through to an event on an external site. I have resolved the problem ...
1
vote
2answers
158 views

CiviMail error: “Sorry an error occurred and your information was not saved”

CiviCRM 5.6.1, WordPress 4.9.8, PHP 7.1.22, MySQL 5.7.23, WordFence 7.1.16 I just started getting this error when trying to create a mailing. It happens with Mosaico and traditional mailings. I ...
1
vote
1answer
444 views

How to use G Suite / GMail as your CiviMail Provider

After receiving some clarity on CiviMail settings and using a ton of guides - we were able to setup GSuite / GMail as our email provider. The answer to how we implemented it is below. If others have ...
1
vote
1answer
99 views

Mosaico 2.0, Drupal 7.64 - “Sorry an error occurred and your information was not saved”

Installed Mosaico 2.0-beta4 on Drupal 7.64 and CiviCRM 5.7.2. I followed all installation instructions and installed Shoreditch then Flexmailer then Mosaico. I'm getting an error - when I try and ...
1
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2answers
45 views

How to use Views to send a Mailing to a Selection of Recipients?

Drupal 7.60, Civicrm 5.6.0 I want to give to my users the ability to send a mail or mailing to a selection of recipients, based upon some cross selection of fields values. Views is a good tool for ...
1
vote
1answer
34 views

Can multiple mailings have deduplicated email addresses, so each address will not receive multiple emails?

We'd like to send a mailing in a few slightly different versions to different groups. What we'd like to avoid is having two contacts, who share the same email address and are in different groups, ...
1
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2answers
78 views

Does Using CiviMail for mailing lists on AWS violate the AWS Terms of Service?

I noticed on a blog on the site (https://civicrm.org/blog/andrewhunt/alternatives-to-mandrill) a suggestion to use Amazon SES as an alternative to Mandrill for emails, and I also noticed an old ...
1
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0answers
76 views

Blank emails to some specific addresses

I'm having the exact same problem as reported in this ticket: https://issues.civicrm.org/jira/browse/CRM-18157 I receive blank emails (Email Subject ok) on one of my email address but not on another ...
1
vote
1answer
95 views

Civimail Urls don't load and show Could not load the settings file at:

We have setup CiviCRM to run as part of an installation profile. So instead of the default sites/all/modules folder, CiviCRM is installed in profiles/ourprofile/modules/contrib/civicrm. CiviCRM ...
1
vote
1answer
113 views

Mailings -> New mailing gives 404 Not found (NGINX)

We've nginx installed as a proxy. While attempting to start New Mailing civicrm/mailing/send?reset=1 browser tries to reach civicrm/a/#/mailing/new url, ending with 404 Not Found nginx error. Nginx ...
1
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1answer
625 views

Creating CiviMail cron job in CPanel

I am on shared linux hosting and using the CPanel cron job setup page. Set to run every 1/2 hour. I just need the command line, and I consulted the books for more info. The command line I came up with ...
1
vote
1answer
172 views

Token not evaluating in CiviMail

I have a token for a custom field in my email template, but its not being replaced with the value when the email is sent. What's wrong? How can I fix it?
1
vote
1answer
114 views

“Send Test” buttons greyed out inactive

When "SEND TEST" buttons are greyed out there is no notification as to what is missing from required fields to be NOT NULL. By default if "Opt-Out" token is not included in the message the "Opt-Out" ...
1
vote
2answers
78 views

Mail-to-Account does not fetch mail,

I have configured mail-to-activity but when I run the task to fetch mails, I get an error message in job's log (without any details) and this kind of message in IMAP server log: Oct 8 14:00:01 ...
1
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2answers
175 views

Does CiviCRM VERP work with a mailbox on Microsoft Small Business Server 2011?

If an organization is using Microsoft SBS 2011, can they configure it to support Variable Envelope Return Path (VERP) for the required CiviMail mailbox(es)? What implications will this have on bounce ...
1
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1answer
32 views

CiviMail problem; possible Cron Error: EntityMalformedException: Missing bundle property on entity of type node. in entity_extract_ids()

After making core updates in Drupal commons, from 7.37 to 7.50, scheduled Civi mails are not being sent. Cron jobs are still set up. Before this update, we've been using it for years with no known ...
1
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1answer
73 views

Mail error when sending to smart groups

I haven't been working on the server or the website, but we are spontaneously getting the following error when sending a test mailing or scheduling a mailing: When sending a test mailing: Error in ...
1
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1answer
52 views

CiviMail - 'No recipients': nothing added to table civicrm_mailing_recipients

I have migrated an existing installation to a new server followed by an upgrade to 4.7.31. When creating a new mailing I keep getting "No recipients" when I add groups or smartgroups. If I add ...
1
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1answer
343 views

Solved: How do I allow all tags in CKeditor

How do I set mailings to allow all tags? I'm using the latest D7 and Civi and have tried setting this via the GUI, but the editor still filters the code :-( Below is the generated crm-ckeditor-...
1
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0answers
47 views

Trouble connecting email to activity

I have a fresh install of civicrm 5.16.3 running on drupal 7. I am having trouble with the mail processor. I've read many pages trying to diagnose the issue and still no luck. This is what I am ...
1
vote
1answer
43 views

CiviMail/Cron Fails using BeeFree template

Interesting situation... we use BeeFree to compose responsive emails, however they are failing to send, resulting in a scheduled/sent email as "running". We use EasyCron to trigger the scheduled jobs, ...
1
vote
1answer
28 views

avoiding tracking of some links

The doc's give this example: "you may wish to avoid tracking who has clicked on the "how to deal with drug issues" link on a specific mailing". Is there a way of specifying which link(s) are not to ...
1
vote
2answers
112 views

Configuring CiviCRM for 1and1 email limits

1and1 hosting says: Using the 1&1 mail server, you can send a message with no more than 100 recipients at one time and no more than 200 within five minutes. Please allow 10 seconds between sending ...
1
vote
1answer
87 views

CiviMail Alternative Outbound Mailbox/From Address

We are using CiviMail, but I'm a bit confused on the purpose of the FROM field when sending mailings. We have about four different email addresses set up in the CiviMail From Email Addresses screen, ...
0
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0answers
28 views

CiviMail Incomplete Load [duplicate]

I'm using Joomla 3.4.1 and CiviCRM 4.6.2. When I click on Mailings > New Mailing, it's as if the component only partially loads. I have a menu bar with Search, Contacts, and Contributions; no other ...
0
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2answers
54 views

Installed on Subdomain Civimail is blank

I just installed civi 4.7.27 on Wordpress 4.9.1 into a subdomain example.mysite.com The civimail New Mailing page is blank and the System Status page is blank. Other pages are probably blank too.
0
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1answer
87 views

Email templates stripped of style tags

Style tags cannot be saved in message templates and have in fact been stripped from current templates. We use a number of templates based on the Single Column Responsive Sample Template. In the last ...
0
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1answer
76 views

scheduled mailings dont send - civicrm4.1 [duplicate]

If we schedule a mailing, they only ever say running in the status column but never get sent. The only way they send is if we hit "execute now", so at least we know they are no email config/password ...
0
votes
2answers
169 views

CiviMail tracking opens stopped working after upgrade to 4.7.x

CiviMail reports track unique opens and total opens, but after upgrading to 4.7 line, suddenly all mailing register 0 opens. I have testing and opened a test email and CiviMail does not register the ...
0
votes
1answer
89 views

Questions About Mailer Settings - Suggested G Suite settings?

I have CiviCRM send scheduled mailings once every 15 minutes. Because our list is under 800 contacts - we have decided to use our GSuite account for CiviMail. The settings are all correct - but the ...
0
votes
1answer
53 views

using MailChimp on LAN CiviCRM

Our institute uses CiviCRM only on our LAN. is it possible to use mailChimp for bulk emailing, CiviMail, in our LAN CiviCRM.? Wordpress, Wamp 3, Windows 7