Questions tagged [civimail]

Questions specifically about CiviCRM's mass mailings system CiviMail. For question about general mail related issues in CiviCRM use the tag *email*.

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3
votes
1answer
72 views

Successful deliveries 178%. Why?

Sometimes I have more than 100% successful deliveries in the mailings. For a 2700 intended recipients I can have 4800 successful deliveries. I wonder why this happens! This group contains around ...
2
votes
4answers
293 views

Cron job not working after CIVICRM update (Joomla 3.7.0 and CIVICRM

we used to send emails to members with great succes before. Now, I've upgraded the site's Joomla and CIVICRM versions, prepared a draft email, but started to receive emails from the system about a bad ...
2
votes
2answers
169 views

Why unexpected attached files are loaded in all mailings by default?

We upgrade recently from 4.5.8 to 4.6.6 on four of our CiviCRM instances. In one of the instances ocurrs something very strange and compromising. When we create a new mailing, in the attachment tab ...
2
votes
1answer
106 views

Mosaico: Packages are missing (Beta 4)

Just upgraded to Beta 4 - getting the following error. Mosaico: Packages are missing Mosaico requires dependencies in its "packages" folder. Please consult the README.md for current ...
2
votes
1answer
113 views

How do I create a token that automatically gets urls convert to trackable links?

This is kind of the opposite of Integrating CiviMail tracked links with Google Analytics In other words, I'm generating html for civimail using tokens, and the html includes links, but those links ...
2
votes
1answer
66 views

Group not displayed in “Recipients” field in a mailing after selecting it [duplicate]

Steps to repro: When creating a new mailing (or editing a draft mailing) Click into the Recipients field, which reveals a drop-down with list of available groups Click on one Expected Result: The ...
2
votes
1answer
110 views

Bounce processing webhook gets error “Failed to verify signature” in Mailgun

Have mailgun extension and added mail account for bounce processing with mailgunDB as protocol and my API (using private API) as password. Every time a mailing goes through it has an error "failed to ...
2
votes
3answers
414 views

Coding of civimail header body and footer - best practice

I've seen several questions about how to use civimail header/footer but can't find a best practice for coding. I know email coding can be hairy especially since clients handle things differently and ...
2
votes
4answers
80 views

Handling null values in tokens in civimail (and elsewhere)

Has anyone developed an extension to handle null values in tokens? For example: Sending an email to a contact with no first name: Dear {first.name}, will end up as -> Dear , It appears that ...
2
votes
1answer
51 views

Issue with CiviMail reports after upgrade to 5.19.0

I upgraded to 5.19.0 and noticed that every report for completed mailings listed on the Find Mailings screen is now showing this message in the Delivery Summary section: Delivery has not yet begun ...
2
votes
1answer
257 views

CiviMail tracked URLs give “Missing input parameters” from /extern/url.php

Any mailing that I send through CiviMail converts URLs to links in the form of: http://mysite.org/sites/all/modules/civicrm/extern/url.php?u=193&qid=52 But when I visit this URL I get a white ...
2
votes
2answers
122 views

Error uploading an image in email wysiwyg

I get this error when I try to upload an image in the email wysiwyg... Could not load the settings file at: /srv/bindings/34923847/code/profiles/civicrm_starterkit/modules/civicrm/../..//default/...
2
votes
1answer
115 views

email links not working - date.timezone function

I have used my CiviCRM email for many years. Today I had the following error message when I sent an email with links in it clicking through to an event on an external site. I have resolved the problem ...
2
votes
2answers
201 views

WYSIWYG editor disappeared in CiviCRM 4.7.16

I just upgraded to CiviCRM 4.7.16 (Wordpress 4.7.2) and my WYSIWYG editor has disappeared from the CiviMail editor. The HTML email only allows me to enter raw HTML. Any idea what happened and how I ...
2
votes
1answer
122 views

How to restore the colour button in Ckeditor

When I upgraded a site from 4.6 to 4.7 Ckeditor lost several buttons - Font, Size, Foreground Colour and Background Colour. I figured out how to restore Font and Size but cannot see how to get the 2 ...
2
votes
1answer
43 views

Re-using templates without editing

I would like to use a newsletter template from a different chapter. I am afraid if I edit the template it will change their settings they have in place. I simply just want to copy what they have and ...
1
vote
0answers
84 views

Blank emails to some specific addresses

I'm having the exact same problem as reported in this ticket: https://issues.civicrm.org/jira/browse/CRM-18157 I receive blank emails (Email Subject ok) on one of my email address but not on another ...
1
vote
3answers
299 views

CiviMail error: “Sorry an error occurred and your information was not saved”

CiviCRM 5.6.1, WordPress 4.9.8, PHP 7.1.22, MySQL 5.7.23, WordFence 7.1.16 I just started getting this error when trying to create a mailing. It happens with Mosaico and traditional mailings. I ...
1
vote
2answers
89 views

Does Using CiviMail for mailing lists on AWS violate the AWS Terms of Service?

I noticed on a blog on the site (https://civicrm.org/blog/andrewhunt/alternatives-to-mandrill) a suggestion to use Amazon SES as an alternative to Mandrill for emails, and I also noticed an old ...
1
vote
1answer
131 views

Mailings -> New mailing gives 404 Not found (NGINX)

We've nginx installed as a proxy. While attempting to start New Mailing civicrm/mailing/send?reset=1 browser tries to reach civicrm/a/#/mailing/new url, ending with 404 Not Found nginx error. Nginx ...
1
vote
1answer
32 views

avoiding tracking of some links

The doc's give this example: "you may wish to avoid tracking who has clicked on the "how to deal with drug issues" link on a specific mailing". Is there a way of specifying which link(s) are not to ...
1
vote
1answer
682 views

Creating CiviMail cron job in CPanel

I am on shared linux hosting and using the CPanel cron job setup page. Set to run every 1/2 hour. I just need the command line, and I consulted the books for more info. The command line I came up with ...
1
vote
0answers
30 views

Bounce messages disappearing on G Suite

I've noticed that all of our mailings seem to have a 100% delivery rate. This seems incredibly unlikely, so I set up some test contacts with non-existent addresses at a domain I control. I tested e-...
1
vote
1answer
105 views

Civimail Urls don't load and show Could not load the settings file at:

We have setup CiviCRM to run as part of an installation profile. So instead of the default sites/all/modules folder, CiviCRM is installed in profiles/ourprofile/modules/contrib/civicrm. CiviCRM ...
1
vote
2answers
127 views

“Send Test” buttons greyed out inactive

When "SEND TEST" buttons are greyed out there is no notification as to what is missing from required fields to be NOT NULL. By default if "Opt-Out" token is not included in the message the "Opt-Out" ...
1
vote
1answer
170 views

Mosaico 2.0, Drupal 7.64 - “Sorry an error occurred and your information was not saved”

Installed Mosaico 2.0-beta4 on Drupal 7.64 and CiviCRM 5.7.2. I followed all installation instructions and installed Shoreditch then Flexmailer then Mosaico. I'm getting an error - when I try and ...
1
vote
1answer
39 views

Can multiple mailings have deduplicated email addresses, so each address will not receive multiple emails?

We'd like to send a mailing in a few slightly different versions to different groups. What we'd like to avoid is having two contacts, who share the same email address and are in different groups, ...
1
vote
1answer
95 views

Mail error when sending to smart groups

I haven't been working on the server or the website, but we are spontaneously getting the following error when sending a test mailing or scheduling a mailing: When sending a test mailing: Error in ...
1
vote
2answers
92 views

Mail-to-Account does not fetch mail,

I have configured mail-to-activity but when I run the task to fetch mails, I get an error message in job's log (without any details) and this kind of message in IMAP server log: Oct 8 14:00:01 ...
1
vote
1answer
116 views

CiviMail Alternative Outbound Mailbox/From Address

We are using CiviMail, but I'm a bit confused on the purpose of the FROM field when sending mailings. We have about four different email addresses set up in the CiviMail From Email Addresses screen, ...
1
vote
1answer
62 views

CiviMail - 'No recipients': nothing added to table civicrm_mailing_recipients

I have migrated an existing installation to a new server followed by an upgrade to 4.7.31. When creating a new mailing I keep getting "No recipients" when I add groups or smartgroups. If I add ...
1
vote
1answer
32 views

CiviMail problem; possible Cron Error: EntityMalformedException: Missing bundle property on entity of type node. in entity_extract_ids()

After making core updates in Drupal commons, from 7.37 to 7.50, scheduled Civi mails are not being sent. Cron jobs are still set up. Before this update, we've been using it for years with no known ...
1
vote
2answers
48 views

How to use Views to send a Mailing to a Selection of Recipients?

Drupal 7.60, Civicrm 5.6.0 I want to give to my users the ability to send a mail or mailing to a selection of recipients, based upon some cross selection of fields values. Views is a good tool for ...
1
vote
1answer
51 views

CiviMail/Cron Fails using BeeFree template

Interesting situation... we use BeeFree to compose responsive emails, however they are failing to send, resulting in a scheduled/sent email as "running". We use EasyCron to trigger the scheduled jobs, ...
1
vote
2answers
184 views

Does CiviCRM VERP work with a mailbox on Microsoft Small Business Server 2011?

If an organization is using Microsoft SBS 2011, can they configure it to support Variable Envelope Return Path (VERP) for the required CiviMail mailbox(es)? What implications will this have on bounce ...
1
vote
1answer
178 views

Token not evaluating in CiviMail

I have a token for a custom field in my email template, but its not being replaced with the value when the email is sent. What's wrong? How can I fix it?
1
vote
2answers
120 views

Configuring CiviCRM for 1and1 email limits

1and1 hosting says: Using the 1&1 mail server, you can send a message with no more than 100 recipients at one time and no more than 200 within five minutes. Please allow 10 seconds between sending ...
1
vote
1answer
430 views

Solved: How do I allow all tags in CKeditor

How do I set mailings to allow all tags? I'm using the latest D7 and Civi and have tried setting this via the GUI, but the editor still filters the code :-( Below is the generated crm-ckeditor-...
0
votes
1answer
134 views

Questions About Mailer Settings - Suggested G Suite settings?

I have CiviCRM send scheduled mailings once every 15 minutes. Because our list is under 800 contacts - we have decided to use our GSuite account for CiviMail. The settings are all correct - but the ...
0
votes
1answer
55 views

using MailChimp on LAN CiviCRM

Our institute uses CiviCRM only on our LAN. is it possible to use mailChimp for bulk emailing, CiviMail, in our LAN CiviCRM.? Wordpress, Wamp 3, Windows 7
0
votes
1answer
91 views

Email templates stripped of style tags

Style tags cannot be saved in message templates and have in fact been stripped from current templates. We use a number of templates based on the Single Column Responsive Sample Template. In the last ...
0
votes
0answers
28 views

CiviMail Incomplete Load [duplicate]

I'm using Joomla 3.4.1 and CiviCRM 4.6.2. When I click on Mailings > New Mailing, it's as if the component only partially loads. I have a menu bar with Search, Contacts, and Contributions; no other ...
0
votes
2answers
205 views

CiviMail tracking opens stopped working after upgrade to 4.7.x

CiviMail reports track unique opens and total opens, but after upgrading to 4.7 line, suddenly all mailing register 0 opens. I have testing and opened a test email and CiviMail does not register the ...
0
votes
1answer
79 views

scheduled mailings dont send - civicrm4.1 [duplicate]

If we schedule a mailing, they only ever say running in the status column but never get sent. The only way they send is if we hit "execute now", so at least we know they are no email config/password ...
0
votes
2answers
58 views

Installed on Subdomain Civimail is blank

I just installed civi 4.7.27 on Wordpress 4.9.1 into a subdomain example.mysite.com The civimail New Mailing page is blank and the System Status page is blank. Other pages are probably blank too.

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