Questions tagged [civimail]

Questions specifically about CiviCRM's mass mailings system CiviMail. For question about general mail related issues in CiviCRM use the tag *email*.

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4
votes
3answers
307 views

Can't create new mailing. Gets stuck on “Initializing…”

I am using civiCRM on Wordpress. I have configured my SMTP settings correctly as far as I'm aware. The test email sent fine. But when I got to 'Mailings' > 'New Mailing' it says 'initializing...' and ...
3
votes
2answers
40 views

Civimail 4.6.2 on Drupal 7.36 creating multiple drafts while editing

We recently upgraded from CiviCRM 4.5.8 to 4.6.2 and this is our first shot with the new interface. We're just at the compose stage but what we've run into so far: Multiple copies of the draft ...
4
votes
1answer
108 views

New CiviMail does not use the 'CMS editor' set in 'Display settings'

We recently upgraded to 4.6.2 but CiviMail does not present the Joomla Default WYSIWYG editor like it did in previous versions but only displays the CKEditor. We are using JCE editor and it's ability ...
3
votes
2answers
184 views

CKEditor dialogue can't close with IE11

When sending an email and if I insert a link or insert an image, I can't close the dialog when using IE11. This works perfectly with IE9, Firefox and chrome browsers. Has anyone experienced this?
1
vote
1answer
53 views

CiviMail html format splits images and text

On the preview the email looks as it should, with pictures and formatted text, when i test email all of the pictures will appear above the text completely separated.
1
vote
2answers
111 views

Cannot Select Recipients in CiviMail in 4.6.2

I'm experiencing the same issues as shown in this thread: http://forum.civicrm.org/index.php/topic,36343.0.html Fields appear duplicated, I can't select any recipients, etc. In fact, when I select a ...
1
vote
2answers
94 views

Can I use a CIviCRM Webform URL in place of the required action.unsubscribeUrl?

I created a nice un/subscrube form using the excellent CiviCRM Webform module for Drupal. Now I would like to send mailings with CiviMail and include a link to my webform as the unsubscribe option. ...
3
votes
2answers
92 views

Is there any simple way to replicate sections in CiviMail message templates?

Is there any simple way to replicate sections of email templates (for example, a section corresponding to one story) without having to copy and paste and guard to catch all the tables and other ...
4
votes
1answer
169 views

How to force styles in CiviMail templates?

When a basic user uses a template to write an email, is there any way to force the styles in the message? For example, the most common case is when the user creates links in the message body and these ...
0
votes
1answer
41 views

CiviMail adds call to onbeforeunload function then throws “Illegal Characters” error over and over again

I recently upgraded to 4.6.2...All's well until I try to create a new mailing. Every time I start to compose a message from scratch, or use a template a javascript call to the 'onbeforeunload' ...
1
vote
1answer
47 views

Activity iCal : Start time = End time

I work with CiviCRM 4.6 and Drupal 4.7 When I create an activity in CiviCRM, a iCal file is also created and sent. But in this iCal file, Start time = End time. So when I import the file in my ...
0
votes
0answers
28 views

CiviMail Incomplete Load [duplicate]

I'm using Joomla 3.4.1 and CiviCRM 4.6.2. When I click on Mailings > New Mailing, it's as if the component only partially loads. I have a menu bar with Search, Contacts, and Contributions; no other ...
1
vote
1answer
624 views

Creating CiviMail cron job in CPanel

I am on shared linux hosting and using the CPanel cron job setup page. Set to run every 1/2 hour. I just need the command line, and I consulted the books for more info. The command line I came up with ...
4
votes
2answers
201 views

Test Emails Not Working

Suddenly, CiviMail test emails are not working. Note that the emails themselves are going out without problems, just not the tests. Any idea of the problem and how to troubleshoot? CiviCRM version: ...
2
votes
1answer
43 views

Improve the speed of civimail

I'm trying to be able to send as much emails as possible. Beside doing more stuff in parallel (eg run several cronjobs in parallel on separate batch of contacts), I'm trying to find a way to improve ...
4
votes
3answers
435 views

CiviCRM Integration wtih WhatsApp

CiviCRM SMS integration is a powerful feature. However, with many people moving to use instant messaging services like WhatsApp, has there been any move to integrate CiviCRM with and instant messenger,...
4
votes
8answers
290 views

Problem with CiviMail Menu on Joomla 3.4.1 - CiviCRM 4.6.2

I upgraded to CiviCRM 4.6.2 on Joomla 3.4.1 last week. Everything seemed to work fine, however, when I tried to send out a New Email today, the CiviMail page did not display, the CiviCRM menu did not ...
3
votes
3answers
89 views

When sending mailing incorrect amount of contacts displayed

I have a mailing list group called "All Contacts". It has about 450 contacts with valid email addresses that we would like to send email to. When we go to "New Mailing" and select All Contacts it ...
2
votes
2answers
151 views

CiviMail pull-downs not displaying correctly

After upgrading to 4.6.2, the pull-down menus are not displaying correctly in the Define Mailing window. Each pull-down is displaying as two separate elements. I have attached a screen shot and the ...
14
votes
4answers
1k views

Is there a way to enable or install the full version of CKEditor in CiviCRM 4.6.x?

So is there a way to enable or install the full version of the free and open source CKEditor in CiviCRM 4.6.x ? Looks like the CKEditor Standard editor (see http://ckeditor.com/demo#standard ) is ...
3
votes
1answer
83 views

Upgraded to 4.6.2 - 'New Mailing' brings up 'Unknown Extension' error

Just upgraded CiviCRM from 4.5.3 to 4.6.2 on Wordpress. All seems to be working apart from when I select 'New Mailing' option under 'Mailings' - it takes me to a screen showing the message below: *...
2
votes
1answer
69 views

CiviMail: “DB error” alert pop-up

During creation of a mailing with 10k contacts, frequently, getting black pop-up alerting "DB error" with no other information. Please advise. mysql> SHOW VARIABLES LIKE 'max_connections'; +-----...
2
votes
2answers
252 views

Drupal CiviCRM Rules module: How to use the action “CiviCRM Mailing: Send email”?

I need to schedule CiviMail mailings through Drupal rules. I see that the CiviCRM Rules Integration module has an action labeled "CiviCRM Mailing: Send email" but it's not clear what this action is ...
3
votes
1answer
169 views

In CivilMail for 4.6.2 how do I prevent duplicate emails?

Since 4.6.2 CiviMail is sending every email twice. I'm enclosing an attachment to show. The report also shows the successful delivery at 200% on some emails and 300% on others. http://forum.civicrm....
3
votes
3answers
202 views

How can people view which mailing lists they're subscribed to?

We have a number of mailing lists for various topics, and sometimes people aren't sure which ones they've subscribed to. I would like to send a newsletter to our main mailing list (group) with an ...
2
votes
1answer
108 views

Can you use CiviMail headers and footers on System Workflow Messages? [duplicate]

CiviMail has an option to insert headers and footers at the top and bottom of a message (Mailings > Headers, Footers and Automated Messages). Is it possible to use these as a default for all "System ...
2
votes
1answer
50 views

How to let CiviCRM not send a confirmation to a new Mailing Group member?

I added Groups to a Profile for a Contribution Page. The public Mailing Group is nicely shown on the Contribution Page. Can I prevent CiviCRM from sending a confirmation email? It's on a Donation ...
6
votes
3answers
476 views

Does CiviMail SMTP work with Amazon AWS SES?

Would like to use AWS SES as the SMTP service for CiviMail. The AWS SMTP is set up and authorized but not working with CiviMail. Has anyone done this successfully? Are there any special ...
7
votes
1answer
183 views

What is the difference between Tracked Opens and Confirmed Opens

Does anyone know why there would be a difference/what the difference is between the "tracked opens" that you see on an individual mailing report and the "confirmed opens" you see when you run a ...
3
votes
2answers
111 views

How to I access the A/B testing features after upgrading to 4.6?

When I upgrade to CiviCRM 4.6, I don't see anything about the A/B testing features within CiviMail. How do I access these features?
7
votes
4answers
172 views

CiviMail and Smart Groups: when does CiviCRM identify the actual list of email recipients?

If I set up a mailing to a smart group, and schedule it to go out one month from today, will CiviMail send to the contacts in the smart group as they are defined at the point when I create the mailing,...
2
votes
2answers
92 views

What do I do to fix Civi Bounce Reasons that appear in strange (chinese?) character set?

Here are bounce reasons - any ideas on where these might be coming from? it happens consistently. Contact ID Bounce Reason Bounce Type 21 潙牵洠獥慳敧琠桴⁥潦汬睯湩⁧敲楣楰湥獴挠湡潮⁴敢搠汥癩牥摥਺ †樠桯慮湲汯楤獮慀汯挮浯ਊ敒潭整猠牥敶⁲...
3
votes
1answer
84 views

How do I configure the duration of the checksum links?

Is there a way to configure the duration of the checksum links used when sending a mail - either globally or using a specific parameter in the token ? I can't find any documentation on this but i'm ...
3
votes
3answers
112 views

Can one change the order of Groups shown on a profile?

I would like to change the order of the set of groups that are displayed to a user. In my case, I'm working with Mailing List groups, and all five are set to "Public Pages" visibility. If they are ...
6
votes
2answers
121 views

Can I auto update Civi data w/ data from my listserv?

has anyone integrated an email listserv with CiviCRM? It would be nice to have a Civi group of 'advisors' and also a listserv, and when there are changes to subscriptions on the listserv, it is ...
3
votes
2answers
72 views

Is this scheduled cronjob setup correctly?

I set up this cronjob. Does this cover whatever I set in the GUI Scheduled Jobs? Or, do I need to set up a cronjob for each? If for each, what is the purpose of this GUI? As per Scheduled Jobs: ...
1
vote
2answers
228 views

CiviCRM 4.5.8 - Bounce Fetcher - Max Line Length Exceeded

I have recently been getting this error message from the bounce fetcher but the error message is not notating which message is the culprit: Parameters parsed (and passed to API method): a:1:{s:7:...
3
votes
1answer
50 views

In CiviMail reports, how do I enable “Add these contacts to Group” for user levels other than Admin?

I want to enable other user levels to be able to add contacts to a Group based on a list of results in a CiviMail Report using 'Add these contacts to Group'. For example, a CiviMail Bounces Report ...
10
votes
3answers
797 views

Why can't I send bulk SMS (even though I can send individually)?

I'm working for Engineers Without Borders Galicia and we are migrating our volunteer managing system to CiviCRM. I'm experiencing something quite like this bug: https://issues.civicrm.org/jira/browse/...
1
vote
1answer
60 views

Can't update domain.address

After upgrading to 4.6.0 I can no longer update the value of the domain.address token. I try to update the address in Administer > Organization Address and Contact, but after saving the new address it ...
11
votes
2answers
408 views

How do contact hashes work, and how do I keep them secure?

Currently we don't use contact hashes but we'd really like to. My understanding is that contact hashes are exposed as a token that can be used in CiviMail where they are appended to links. They're ...
1
vote
1answer
89 views

After upgrading to 4.6 CiviMail HTML version is uneditable

I'm doing some testing on 4.6 and after upgrading a site, I don't have the option to click into the HTML section when creating a mailing. The Plain Text section seems fine. I have cleared caches and ...
3
votes
2answers
249 views

Missing Input Parameters Error

I've been seeing a few strange errors on one of my CiviCRM (4.4.4) site recently. ***ERROR*** Array ( [message] => Missing input parameters [code] => ) ... REQUEST_METHOD: GET ...
7
votes
2answers
398 views

Can CiviMail send multiple mailing jobs concurrently?

The CiviMail documentation and settings pages indicate that it is possible to have multiple mailer delivery jobs executing simultaneously. See Settings - CiviMail (/civicrm/admin/mail?reset=1) : ...
3
votes
3answers
426 views

How do I embed an image into CiviMail messages?

Is possible to embedd images into civimail mailings? Would be great to have a choice between loading images from the server and sending them along with the mailing. For example Acymailing have this ...
15
votes
1answer
462 views

How do I send to Multiple Email Addresses for a contact in CiviMail?

Is there a way to configure CiviCRM so that it will send emails to all email addresses on a contact record? If not, then how do you best utilize multiple email addresses on a contact (individual, ...
5
votes
2answers
171 views

How do I upload mailing content in 4.6?

I love the new Civi mail enhancements in 4.6 but just wondering what happened to the "upload content" button. Is it still possible to upload mailing content from a file?
5
votes
1answer
116 views

How can I reference a contact's Drupal/Wordpress/Joomla account with a CiviMail token?

From time to time we need to send messages through CiviMail that include a contact's CMS (Drupal/Wordpress/Joomla) username or ID. How can we add this to the available tokens?
8
votes
3answers
985 views

Can I put custom field tokens into a message template?

I want to add custom fields to mail templates without writing tokens. Is this possible? If so, where can I find the entity relationship diagram for civi? Thanks,
4
votes
3answers
150 views

How do I send mailings to subsets via the API?

This is a big question :-) I'd like to be able to use the API to send mailings to subsets of groups. What is the simplest way to achieve this? Ideally I'd like to be able to define a subgroup using ...