Questions tagged [civimail]

Questions specifically about CiviCRM's mass mailings system CiviMail. For question about general mail related issues in CiviCRM use the tag *email*.

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20 views

Random space characters were added in mailing

I have sent a newsletter yesterday using a Mosaico template. The final mail had arbitrary space characters, where one of them landed in one of the urls and render that url garbage. The spaces are not ...
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2answers
26 views

CIVI mail - URLs inserted directly into an email template do not direct the user to the correct web page

I inserted a url into a CIVI email template - On testing the email, clicking the link which has not changed it re-directs the user to our site and gives an Error 404 page not found. https://www....
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1answer
37 views

Why isn't CiviMail tracking my opens?

It happened after a recent upgrade to 5.27+, using Drupal 8.
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1answer
19 views

no verp, what to do

I am struggling setting up bounce handling with my webhost who can't handle VERP. I have set up a catch-all mail account with filter, and all bounced messages sent my civimail arrive in this account. ...
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1answer
34 views

CiviMail Unsubscribe link goes to a generic/undefined Wordpress page

When the recipients of my mailing try to click on the "Unsubscribe" link the user is taken to a generic/undefined page that reads: "CiviCRM Do not delete this page. Page content is ...
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2answers
24 views

CiviMail User Information Not Displayed

When I add a person to the CiviCRM "Assigned to" section, that person receives an e-mail. However, the data in the tables containing the user information does not appear, instead the code is ...
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1answer
25 views

What is “Error: Could not find valid value for u”

Since I upgraded from 5.24.4 to CiviCRM 5.28.2, roughly since end of August 2020, I have been finding a lot of errors in the log when Anonymous users attempt to access mysite.com/civicrm/mailing/url. ...
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1answer
22 views

How to download a pdf instead of sending it per email?

I'm sending a membership certificate attached to an email template with Drupal 7 / CiviCRM using CiviRules and PdfApi but often the emails don't reach the recipients because of deliverability issues, ...
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0answers
42 views

Additional images in mailing using Mosaico

I have composed e-mail using Mosaico and everything looks fine. But, when I sent the mailing, I see two missing image placeholders in head and in the footer. I cannot realize why. I did the ...
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1answer
41 views

DB Error: unknown error when sending CiviMail

I recently upgraded my WordPress CiviCRM from 5.25 to 5.28 and in doing so needed to migrate the SQL old 5.5 database to 5.7. The upgrades went fine, but I now have an error when trying to send group ...
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5answers
72 views

How do I send an email to all event participants immediately?

I know you can schedule reminders, but you can't choose a date and time, only a date (when does it send if you choose the same day?), otherwise you have to choose a time before the event or after the ...
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1answer
48 views

Email Send Now (to 50 or Less) - More than 50?

Is it possible to use email send now to more than 50 people?
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40 views

Send a mail to a group which contains contacts

After creating a group. I have added contacts to this group and when I try to send a mail to a group I am blocked by an error and the mail does not go. I remind you that sending email for each ...
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36 views

Forward to Friend broken; customizing the form

I just switched a CiviCRM installation over to Amazon AWS's SES email service, which will ONLY send our from verified domain email addresses. The CiviMail forward-to-a-friend link form assumes the ...
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13 views

Bulk mailing to a group has no recipients

I'm trying to send a mass emailing to a group I have set up. When I put the group into the mailing, it shows that there are no recipients even though there should be hundreds. I have found that if I ...
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1answer
40 views

Mass mailing Click-Through tracking doesn't include domain in 5.27.3

We sent a mass mailing under 5.27.0 (Wordpress) and the email Click Through links were invalid as noted earlier. They did however include our domain. We upgraded to 5.27.3 and the links are still ...
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0answers
23 views

Employer ID token not working with Mosaico

I'm composing an email with Mosaico that requires the following tokens: {contact.display_name} {contact.contact_id} {contact.current_employer} {contact.current_employer_id} The first three tokens work ...
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2answers
85 views

Email setup for outgoing mail

I'm totally new to civicrm, so I'd appreciate the simplest answer possible :) Here's my goal: to send mass emails through civicrm, to certain mailing list groups. Here's the problem: I can't even send ...
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2answers
55 views

Why does the sender not receive a bulk emailing they originate?

To test out CiviMail, I sent a message to the "administrators" mailing group, which has three members, including me. Only two emails were sent out, however. Even though I'm in the group, the ...
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1answer
36 views

Links inserted in Civimail are not redirecting and require a log-in

This seems to have started with CiviCRM 5.27.0 on a Joomla installation. When using Civimail to send out an e-mail to our users, the link no longer redirects to the initial destination but goes to ...
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1answer
53 views

CiviMail adding ?civiwp=CiviCRM to all links - causing links to be bad

Using Mosaico 2.3 (2.4 does not work for us) & traditional civimail. CiviCRM 5.27.1 WordPress 5.4.2 All url's in civimail append ?civiwp=CiviCRM - causing errors when linking to wordpress pages. ...
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1answer
23 views

Why is the receipient count in CiviMail less than the number in the group? No, I mean, specifically!

I have a group of 18495 contacts but when I send them a civimail, it shows only 9560 recipients. I get that it's going to be less due to opt outs, etc., but how can I find out more specifically why? ...
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1answer
17 views

How can I create a mailing report with drupal views?

I would like to give access mailing report to one of my user that was sent to specific GROUP. from drupal permission I am not able to figure out an option to facilitate that. Therefore drupal views ...
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23 views

“Missing parameters” error for CiviMail unsubscribes

Using Drupal 7.69 and CiviCRM 5.26.1. Some (not all) of our users are getting the following error page when they try and unsubscribe via URL from our mailings. Sorry, due to an error, we are unable ...
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51 views

Open tracking for long emails isn't triggered in Gmail as the tracking image is at the bottom of the message

With Mosaico templates, it isn't that difficult to reach Gmail's limit of 102kB with an email newsletter, after which your email message is clipped and not displayed in full. This is unfortunate in ...
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11 views

CiviMail: Anonymous subscriptions are allowed to groups with visibility for users and administrators!

Today we realized that anonymous users may subscribe to internal mailinglist groups in following scenario: We send a mass mailing to some internal groups which are not marked as public visible. A ...
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44 views

Setting up Cron and CiviMail

CiviCRM is telling me I need to set up Cron jobs and CiviMail, but I've looked at the documentation and it's all Greek to me. How can I get help with setting these up? I'm using Wordpress with ...
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2answers
86 views

Civimail is not sending scheduled mailings, could it be Cronjob syntax or Bluehost?

Relevant set-up information: Hosting: Bluehost Shared Hosting CMS: WordPress CiviCRM version: 5.25.0 Here's what works: Sending email from via "Contacts > New Mail" Sending a test mail ...
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1answer
25 views

Cannot create new mailing

Our wordpress CiviCRM civimail has stopped letting us create new emails. When I click on Create New, the url changes to: .../wp-admin/admin.php?page=CiviCRM&q=civicrm%2Fa%2F#/mailing/new and the ...
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1answer
82 views

problems with kcfinder image browser in Chrome

There did not use to be a problem with the media browser in CiviMail when using Chrome, but it's broken now. https://BASEURL/sites/all/modules/civicrm/packages/kcfinder/js/index.php 3.12 WORKS in ...
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1answer
23 views

access civimail images from Drupal media browser

If we wish to reuse images in a node on the main Drupal site uploaded for a CiviMail email newsletter, we can not access with the media browser widget for a field from: sites/default/files/civicrm/...
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3answers
212 views

How can I send “Birthday wish” email to contact?

I have tried to create a smart group for the contact who's birthday is today and send an email via civirules, but search builder doesn't have option to set the date as "Today". Is there any ...
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27 views

CiviMail stuck on 'estimating' number of recipients

Drupal 7.69, CiviCRM 5.26.1 Hi everyone, I had a similar issue (but seem to have identified something different) a few months ago. Trying to send a mailing to a group, 'Donors'. This group is not ...
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1answer
46 views

Specific mailing always fails with 42% success rate

I have a mailing group, which isn't a smart group, that always fails at 42%. I then add the successful ones to a group and resend the mailing and exclude that group. This then sends 32%. I repeat the ...
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15 views

there is an error in your request - civimail opt-out from browser

I have started receiving opt-out error messages from users who try opting out of bulk mailing. This only happens if user views email following the {mailing.viewUrl} token. The opt-out link works if it ...
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1answer
36 views

My cronjob fails to run my Civimail queue. What am I missing here?

This invocation now returns a result code of 0. And still I see no evidence that it ran my civimail, in the browser UI, at /civicrm/mailing/browse/unscheduled, nor in the logs at /civicrm/admin/joblog,...
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1answer
61 views

CiviMail cron job unable to find: civicrm.config.php, built with: roundearth/drupal-civicrm-project

My next issue is this: attempts to push out a civilmailing result, as reported by /civicrm/admin/joblog, with this error: 'API permission check failed for Group/get call', . . . 'insufficient ...
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34 views

Administrator access denied to CiviMail

I've mostly successfully migrated CiviCRM and Drupal to a new host and updated the software. I'm now running CiviCRM 5.24.5 under Drupal 7.70. I am logged in as an administrator, and I can access ...
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35 views

CiviMail Scheduled Job Running But Not Sending mails

I am running CiviCRM 5.25.0, PHP 7.2 When a mailing job is scheduled, it shows running as per "Scheduled Job" but no email is sent, until I run "Process Scheduled Mailing" manually. Cron on cpanel ...
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2answers
24 views

Problems with testing mailing

I am trying to test a mail out before sending. When I send test to my personal email address, it says sent but doesn't arrive. When I send test to a company email address it says sent but doesn't ...
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0answers
13 views

CiviCRM auto populated Webform shown for anonymous users(Drupal 7)

I want to show the webform which is previously submitted for edit purpose for only the same user which filled this webform using his email ID. I created webform with existing contact option ticked ...
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1answer
19 views

How can I prevent CiviMail Bounce Processing from moving mail to “ignored” folder?

Since we have activated CiviMail Bounce Processing, our team members don't see regular incoming mail (which has nothing to do with CiviCRM) in the inbox of our main org account anymore. The problem is ...
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0answers
69 views

View full syntax bounces

After finding my bounce messages were seemingly disappearing into the ether when sending mail with mail(), I'm trying to configure CiviCRM to send using G Suite's SMTP relay. I've configured the SMTP ...
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0answers
34 views

Bounce messages disappearing on G Suite

I've noticed that all of our mailings seem to have a 100% delivery rate. This seems incredibly unlikely, so I set up some test contacts with non-existent addresses at a domain I control. I tested e-...
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0answers
17 views

Can a user get permission to send a mailing to contacts they can't access?

An organization would like to give permission to a volunteer to create and send a newsletter, but don't want to give the volunteer access to view the contacts they send to. Is this possible? I see ...
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2answers
61 views

Sending invoices to members in bulk

Is there any solution that can bulk email invoices to the members? For example a combination of the two features below: Email invoice: https://docs.civicrm.org/user/en/latest/contributions/invoicing/ ...
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1answer
50 views

SMTP Socket Error or failed to set sender error…Recipient address rejected: Domain not found; CiviMail keeps trying

When a CiviMail job is running, if one of the recipients has a bad email address, the CiviMail processor throws a set of errors into the Drupal watchdog log, with this message: SMTP Socket Error or ...
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2answers
49 views

Prevent contact from unsubscribing from a mailing list?

I have a case where we have optional mailing lists for our members, but also a mandatory list that members must not be able to unsubscribe from (a smart group that looks for active members -- our ...
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0answers
25 views

CiviMail mail job fails to complete, even though mail is sent

This is a continuation of a problem I thought I had resolved earlier, is there a maximum number of links permitted in an outbound email? I am using WordPress 5.4 and CiviCRM Version 5.18.4. I could ...
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2answers
33 views

Is it possible to use Civimail without unsubscribe / opt out option?

Our organisation uses Civimail to communicate with our members on a regular basis. Email is the only realistic way we have of communicating with them and informing them of legal notications, ballots ...

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