Questions tagged [civimail]

Questions specifically about CiviCRM's mass mailings system CiviMail. For question about general mail related issues in CiviCRM use the tag *email*.

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2answers
46 views

Why would an email have much lower open rates in the final part of an A/B test, but only in Gmail?

Recently, we sent an A/B test using Mosaico, which showed a unique open rate of about 27% for Gmail addresses. The final mailing, which was identical other than being sent a few hours later, had an ...
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0answers
24 views

Preventing CiviMail from Resizing Images for Membership Cards

Because of Covid-19 restrictions, our men's group isn't printing and laminating membership cards for 2021. Instead I'm trying to use CiviMail to send a facsimile of the card(s) that the member can ...
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0answers
66 views

Civimail Reports Errors

I recently updated CiviCRM and am now having errors with the CiviMail reports. My setup uses: CiviCRM 5.32.2 Drupal 7.77 PHP 7.4 Below is the step-by-step description of what happens. Click on ...
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1answer
19 views

CiviMail: Send to Individual Contacts (not just Groups)?

Is there an option in CiviMail to allow us to add individuals (not groups) in the Recipients field when creating a new Mailing? (we're using Mosaico/FlexMailer, if that helps). We're trying to avoid ...
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2answers
40 views

How to exclude contacts from a mailing who share an email with a group of contacts?

If I'm sending out emails asking for donation, I exclude all the contacts who have donated recently with a smart group. Unfortunately, because we have many contacts who share an email (generally ...
1
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1answer
36 views

WordPress w/ CiviCRM - Using Gutenberg in CiviMail

Small bit of background, I volunteered with a charity and helped implement a Drupal 7 / Civi install a few years ago. So I know enough to get around Civi before looking at any more recent changes. I ...
1
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0answers
25 views

How to remove the e-mail to which the registration notification comes?

Can you help me please! How to remove the e-mail to which the registration notification comes? When someone is sign upped, im getting an email, that "A new user with the username "randomname&...
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1answer
17 views

Import bulk email addresses

I have 700 email addresses in an Excel doc. How can I import them en masse to a single smart folder for a one-off mailing?
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0answers
17 views

Bounce processor scheduled job is working but not flagging emails as bounced

We've had a bounce processor set up (and working) for about 2 years. Recently, I'd guess the last two months I'm not exactly sure when this started, it has not been fully working. I can see the ...
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1answer
22 views

How can I get at the Email address of a Contact Reference? CiviMail and Tokens question!

It's straight forward to insert the Name of a Contact Reference (custom field) in CiviMail using Tokens. Does anyone know of a way to get at the Email address belonging to that Contact Reference?
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21 views

How are CiviMail VERP tracking addresses contructed?

The CiviMail reply and bounce tracking VERP addresses seem to include multiple + signs in the address. Eg. donotreply+r+21+21+ae1dc2b1ec827788@ , donotreply+ being the localpart Office 365 now ...
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1answer
36 views

Mailing not saved, must cleanup caches to be able to save again

Occasionally, we get a warning "Mailing has not been saved, Content maybe out of date, please refresh the page and try again" when trying to save a Mosaico mailing." The mailing does ...
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1answer
12 views

Avoid an activity entry for each recipient contact of a mass mailing

We are facing a huge database growth as we send newsletters to a growing recipients list. The newsletter is sent with CiviCRM Mail to a contacts group. I realized that the biggest table in our project ...
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2answers
25 views

Mailing only works when executed manually, not scheduled

I am trying to executed a job to send out a mailing via CiviMail. This works when I do this manually, but fails when scheduled: permission check failed for Group/get call; insufficient permission: ...
1
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0answers
21 views

How do I troubleshoot a CiviMail / Mail report?

I have a mail report that we use on our dashboard that is just taking forever to load. Using developer tools, I can't seem to figure it out. [DOM] Found 2 elements with non-unique id #...
1
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1answer
44 views

Mailing to contacts in a group - deleted contacts were included to the list of recipients

We discovered a bug on this weekend with our last newsletter. We use CiviMail to send our newsletter to all contacts within our "Newsletter" group. As usual we collected the group as the ...
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1answer
24 views

Sending email based on tag

I was wondering whether it is possible to send mass email based on tag. Right now we can select group only. So is it possible to send email based on tag? Is there any extension for that?
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0answers
17 views

Do I need a mailing service? [duplicate]

We are a one person shop with a mailing list of 1,250 (and growing). I'm considering setting up on spark - or hosting my own at civihost. I'm concerned about the deliverability of bulk e-mail with ...
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0answers
20 views

Random space characters were added in mailing

I have sent a newsletter yesterday using a Mosaico template. The final mail had arbitrary space characters, where one of them landed in one of the urls and render that url garbage. The spaces are not ...
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2answers
26 views

CIVI mail - URLs inserted directly into an email template do not direct the user to the correct web page

I inserted a url into a CIVI email template - On testing the email, clicking the link which has not changed it re-directs the user to our site and gives an Error 404 page not found. https://www....
1
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1answer
39 views

Why isn't CiviMail tracking my opens?

It happened after a recent upgrade to 5.27+, using Drupal 8.
0
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1answer
23 views

no verp, what to do

I am struggling setting up bounce handling with my webhost who can't handle VERP. I have set up a catch-all mail account with filter, and all bounced messages sent my civimail arrive in this account. ...
0
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1answer
38 views

CiviMail Unsubscribe link goes to a generic/undefined Wordpress page

When the recipients of my mailing try to click on the "Unsubscribe" link the user is taken to a generic/undefined page that reads: "CiviCRM Do not delete this page. Page content is ...
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2answers
24 views

CiviMail User Information Not Displayed

When I add a person to the CiviCRM "Assigned to" section, that person receives an e-mail. However, the data in the tables containing the user information does not appear, instead the code is ...
2
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1answer
37 views

What is “Error: Could not find valid value for u”

Since I upgraded from 5.24.4 to CiviCRM 5.28.2, roughly since end of August 2020, I have been finding a lot of errors in the log when Anonymous users attempt to access mysite.com/civicrm/mailing/url. ...
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1answer
23 views

How to download a pdf instead of sending it per email?

I'm sending a membership certificate attached to an email template with Drupal 7 / CiviCRM using CiviRules and PdfApi but often the emails don't reach the recipients because of deliverability issues, ...
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0answers
43 views

Additional images in mailing using Mosaico

I have composed e-mail using Mosaico and everything looks fine. But, when I sent the mailing, I see two missing image placeholders in head and in the footer. I cannot realize why. I did the ...
1
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1answer
48 views

DB Error: unknown error when sending CiviMail

I recently upgraded my WordPress CiviCRM from 5.25 to 5.28 and in doing so needed to migrate the SQL old 5.5 database to 5.7. The upgrades went fine, but I now have an error when trying to send group ...
2
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5answers
79 views

How do I send an email to all event participants immediately?

I know you can schedule reminders, but you can't choose a date and time, only a date (when does it send if you choose the same day?), otherwise you have to choose a time before the event or after the ...
2
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1answer
48 views

Email Send Now (to 50 or Less) - More than 50?

Is it possible to use email send now to more than 50 people?
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0answers
42 views

Send a mail to a group which contains contacts

After creating a group. I have added contacts to this group and when I try to send a mail to a group I am blocked by an error and the mail does not go. I remind you that sending email for each ...
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0answers
41 views

Forward to Friend broken; customizing the form

I just switched a CiviCRM installation over to Amazon AWS's SES email service, which will ONLY send our from verified domain email addresses. The CiviMail forward-to-a-friend link form assumes the ...
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0answers
13 views

Bulk mailing to a group has no recipients

I'm trying to send a mass emailing to a group I have set up. When I put the group into the mailing, it shows that there are no recipients even though there should be hundreds. I have found that if I ...
0
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1answer
41 views

Mass mailing Click-Through tracking doesn't include domain in 5.27.3

We sent a mass mailing under 5.27.0 (Wordpress) and the email Click Through links were invalid as noted earlier. They did however include our domain. We upgraded to 5.27.3 and the links are still ...
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0answers
23 views

Employer ID token not working with Mosaico

I'm composing an email with Mosaico that requires the following tokens: {contact.display_name} {contact.contact_id} {contact.current_employer} {contact.current_employer_id} The first three tokens work ...
1
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2answers
101 views

Email setup for outgoing mail

I'm totally new to civicrm, so I'd appreciate the simplest answer possible :) Here's my goal: to send mass emails through civicrm, to certain mailing list groups. Here's the problem: I can't even send ...
0
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2answers
58 views

Why does the sender not receive a bulk emailing they originate?

To test out CiviMail, I sent a message to the "administrators" mailing group, which has three members, including me. Only two emails were sent out, however. Even though I'm in the group, the ...
3
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1answer
39 views

Links inserted in Civimail are not redirecting and require a log-in

This seems to have started with CiviCRM 5.27.0 on a Joomla installation. When using Civimail to send out an e-mail to our users, the link no longer redirects to the initial destination but goes to ...
1
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1answer
57 views

CiviMail adding ?civiwp=CiviCRM to all links - causing links to be bad

Using Mosaico 2.3 (2.4 does not work for us) & traditional civimail. CiviCRM 5.27.1 WordPress 5.4.2 All url's in civimail append ?civiwp=CiviCRM - causing errors when linking to wordpress pages. ...
1
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1answer
23 views

Why is the receipient count in CiviMail less than the number in the group? No, I mean, specifically!

I have a group of 18495 contacts but when I send them a civimail, it shows only 9560 recipients. I get that it's going to be less due to opt outs, etc., but how can I find out more specifically why? ...
1
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1answer
17 views

How can I create a mailing report with drupal views?

I would like to give access mailing report to one of my user that was sent to specific GROUP. from drupal permission I am not able to figure out an option to facilitate that. Therefore drupal views ...
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0answers
28 views

“Missing parameters” error for CiviMail unsubscribes

Using Drupal 7.69 and CiviCRM 5.26.1. Some (not all) of our users are getting the following error page when they try and unsubscribe via URL from our mailings. Sorry, due to an error, we are unable ...
5
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0answers
54 views

Open tracking for long emails isn't triggered in Gmail as the tracking image is at the bottom of the message

With Mosaico templates, it isn't that difficult to reach Gmail's limit of 102kB with an email newsletter, after which your email message is clipped and not displayed in full. This is unfortunate in ...
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0answers
11 views

CiviMail: Anonymous subscriptions are allowed to groups with visibility for users and administrators!

Today we realized that anonymous users may subscribe to internal mailinglist groups in following scenario: We send a mass mailing to some internal groups which are not marked as public visible. A ...
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0answers
53 views

Setting up Cron and CiviMail

CiviCRM is telling me I need to set up Cron jobs and CiviMail, but I've looked at the documentation and it's all Greek to me. How can I get help with setting these up? I'm using Wordpress with ...
3
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2answers
93 views

Civimail is not sending scheduled mailings, could it be Cronjob syntax or Bluehost?

Relevant set-up information: Hosting: Bluehost Shared Hosting CMS: WordPress CiviCRM version: 5.25.0 Here's what works: Sending email from via "Contacts > New Mail" Sending a test mail ...
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1answer
25 views

Cannot create new mailing

Our wordpress CiviCRM civimail has stopped letting us create new emails. When I click on Create New, the url changes to: .../wp-admin/admin.php?page=CiviCRM&q=civicrm%2Fa%2F#/mailing/new and the ...
1
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1answer
106 views

problems with kcfinder image browser in Chrome

There did not use to be a problem with the media browser in CiviMail when using Chrome, but it's broken now. https://BASEURL/sites/all/modules/civicrm/packages/kcfinder/js/index.php 3.12 WORKS in ...
0
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1answer
25 views

access civimail images from Drupal media browser

If we wish to reuse images in a node on the main Drupal site uploaded for a CiviMail email newsletter, we can not access with the media browser widget for a field from: sites/default/files/civicrm/...
3
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3answers
225 views

How can I send “Birthday wish” email to contact?

I have tried to create a smart group for the contact who's birthday is today and send an email via civirules, but search builder doesn't have option to set the date as "Today". Is there any ...

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