Questions tagged [civimail]

Questions specifically about CiviCRM's mass mailings system CiviMail. For question about general mail related issues in CiviCRM use the tag *email*.

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2
votes
1answer
23 views

How do I create an email template?

I currently send a 'thank you for renewing' email out on an individual basis. I know there is a function for designing a template so I don't need to copy and paste text from Word, but I can't find the ...
3
votes
1answer
48 views

CiviMail opt out language

I have the latest version 5.1.1 of civicrm. A problem that kind of slipped past our organization in the past is that the page for opting out has been always in English. Mostly people opted out still ...
2
votes
1answer
53 views

Unsubscribe error message

If the Civi user isn’t logged into their account then they get the following error when clicking token inside their email footer: Sorry, due to an error, we are unable to fulfill your request at ...
0
votes
1answer
65 views

GDPR Communication Preferences Compulsory

I am using Civirm 5.1 on Joomla and using the GDPR extension to update Communication preferences. The org has only 1 public facing group with just 1 Mailing list - and the entire purpose of the ...
2
votes
1answer
25 views

advanced search - mailing fields not present

I am having a "moment". On one of my civicrms when I use the advanced search I can search mailings. On one of my other civicrm installations the mailings are not available to be searched - the ...
2
votes
1answer
35 views

Using Civi for a signposting service

I am trying to see if there is a way we can use Civi to help our signposting service. Workers talk to a client about their lives and as a consequence may want to make a referral to a number of ...
0
votes
1answer
36 views

bulk email to two addresses - tokens don't work

We have separate records for students and parents in our database. All student records include both their personal emails (if they offer one) and their parent's email. We would like to send emails to ...
2
votes
0answers
97 views

CiviMail Bounce Type - Syntax error - not specific

I know this has been touch on before, but we sent out around 4,500 emails using CiviMail via Sparkpost. 21% were bounced!! and most of them have the bounce type of "Syntax". Here is some examples ...
4
votes
1answer
95 views

Email-to-activity processing – create Activity at future date

I would like to be able to set tasks on a Contact using the Email-to-Activity processor. This would allow me to set Scheduled activities on a Contact in CiviCRM, like: Follow-up with Sally in two ...
2
votes
0answers
34 views

When / how is a contact created when sending out a test newsletter

Recently we stumbled upon duplicate contacts in our system, who had merely an email-address. After some digging it seems that they were created when users utilize Mosaico to design an email and then ...
1
vote
1answer
46 views

CiviMail error due to a word in the mailing - why?

I was contacted by someone who was having trouble saving a mailing, get this error in CiviMail: I ended up comparing the version that saved with the version she had pasted in (which had some content ...
1
vote
1answer
26 views

How to exclude a specific link from a Mailing's statistics

I send a newsletter via CiviMail and in it there is a style link to load a Google font. This link gets many hits in the Mailing report, but has no relevance for me. Is there a way to exclude this ...
1
vote
2answers
73 views

Not able to choose “unsubscribe group” for a mailing?

According to the user guide, if I select contacts by search and then start a CiviMail mailing to them I should be offered the "Unsubscribe group" option, as shown in this helpful screenshot posted on ...
0
votes
1answer
23 views

Mosaico blocks not staying in place

Mosaico has been loaded for use in CiviCRM 4.6.33 in a Drupal environment. However, when blocks are dragged to create a template they do not stay in place. Has anyone experienced anything similar and ...
2
votes
1answer
33 views

What order are CiviMail emails sent from CiviCRM?

Is there a clear pattern to the order in which emails are sent from CiviMail queues? For example, emails are sent from the queue in no specific order sorted alphabetically, A-Z sorted by contact ID ...
6
votes
2answers
86 views

CiviMail is only sending to half the recipients

We had a mailing go out to 231 recipients, and it completed within the same minute it started. Looking at the report today, it shows that only 131 were successfully sent, the others all show as "...
3
votes
0answers
53 views

VERP not working with SMTP in CiviMail

I'm trying various options for bounce processing, because mail seems to be flagged as Spam too often. My hosting provider (Siteground) is saying that SMTP is better than the PHP mail() route, but with ...
2
votes
4answers
152 views

Siteground Email - How to configure?

I am on Siteground hosting services. Everything is great except for civiMail. The issue is their outbound service drops the majority of my bulk emails because I'm feeding their servers too fast. ...
2
votes
2answers
66 views

List of mailings with public view

I can't seem to find any info on this so don't know if it exists! I would like to create a page that provides a list of all recent mailings from civiMail but with just their public view behind the ...
1
vote
0answers
60 views

Civimail bounce

I'm beating my head over this, maybe someone else can shed some light. Centos7 php7.0 mariadb 5.5 Joomla! 3.8.7 CiviCRM 5.0.0 Virtualmin (Dovecot 2.2.10 + Postfix 2.10.1) If I run the email ...
0
votes
1answer
50 views

Error trying to upload an image in civimail on wordpress

We are getting a "Failed to write file" error popup when attempting to upload an image in civimail using KCfinder. This worked until about a month ago, and I don't what has changed. The files in the ...
3
votes
3answers
272 views

Event Error - civi_flexmailer_required_tokens

Everytime I try to make an event, or access any page with event information, I get the following error: You have requested a non-existent service "civi_flexmailer_required_tokens". Using latest Civi ...
6
votes
2answers
99 views

Track URL containing tokens in CiviMail

Is it possible for CiviMail to track embedded URLs? For eg, I've a URL which contains contact id and checksum tokens in it. I need to check how many users have clicked the URL from the email. URL to ...
2
votes
2answers
60 views

Mosaico Left Aligns All Text

Using Drupal, Civi 7.30, Mosaico 2.0 Beta 3 Whenever we center align text - its shows up as such in Mosaico, but then will left align in html preview and when actually sending email. Also shows up in ...
1
vote
0answers
32 views

All CiviMail users can see every mailing in 'Include Mailing', even ones they shouldn't have access to

My expectation was that a user without Administrate CiviCRM permission would not be able to see another user's mailings in the Recipients: Include Mailing list. Instead a user with access over List A ...
1
vote
0answers
17 views

Make CiviMail work with from address a Google Domain!

The email for my domain is provided by gmail. However, any time I try to send an email from my CiviServer to that domain only, the email isn't received, and I get: 250 2.1.0 ... Sender ok ...
1
vote
1answer
68 views

CiviMail was sending mails, now it isn't

I could really use some guidance on how to troubleshoot this. This morning, we sent an email out to about 100 addresses using CiviMail and it worked fine. Now, we can't. We didn't make any changes in ...
3
votes
3answers
100 views

Unable to CANCEL or DELETE a Scheduled Mailing (Mosaico is installed)

With either a Send Now or Scheduled mailing (Mosaico created) I unable to Cancel or Delete the Mailing in the Find Mailings page. Using WordPress 4.9.4, CiviCRM 4.7.30 and the following related ...
1
vote
1answer
55 views

CiviMail - 'No recipients': nothing added to table civicrm_mailing_recipients

I have migrated an existing installation to a new server followed by an upgrade to 4.7.31. When creating a new mailing I keep getting "No recipients" when I add groups or smartgroups. If I add ...
2
votes
0answers
41 views

Amazon SES bounce messages don't seem to be properly categorized as Spam, Syntax, Invalid, etc

We have Amazon SES set up as a mailer, which works great and cuts our mailing costs to negligible levels. The only issue is that the bounce messages don't seem to be getting properly categorized by ...
3
votes
3answers
144 views

After upgrade to 4.7.31 send mail - recipients - “no recepients”

After upgrade to 4.7.31 / working with Wordpress 4.9.4 I face problems with sending mass e-mails (Rundschreiben): I can choose groups (mailing list groups) in the recipients section, but the ...
3
votes
1answer
72 views

Bounce pattern - SMTP Error Codes

Currently Bounce Mails are fetched from the smtp store, and a list of regexes are applied to the mail to try and categorize the bounce. There are 10 categories, and an eleventh for when a mail couldn'...
1
vote
0answers
24 views

Custom token to get the FROM Address

I'm writing a custom token in order to expose in the mail body the selected FROM address. Is this possible?
1
vote
0answers
41 views

Civimail strips html when switching from source to wysiwyg editor

I use a separate email editor to code emails before copying and pasting into civicrm to send. I have noticed that if I copy and paste into source and press send without looking at it in the wysiwyg ...
2
votes
0answers
43 views

CiviMail cannot create ACL recipient table after upgrading to CiviCRM 4.7.31

After upgrading to CiviCRM 4.7.31 I began to get several errors while initially trying to send a test e-mail using an ACL-based user. I noticed that these errors were not happening with the ...
2
votes
3answers
52 views

Handling null values in tokens in civimail (and elsewhere)

Has anyone developed an extension to handle null values in tokens? For example: Sending an email to a contact with no first name: Dear {first.name}, will end up as -> Dear , It appears that ...
3
votes
1answer
63 views

Send Schedule Mailings job succeeds but scheduled mailing not completely sent

On Civi 4.7.27 send first large mailing to 12733 emails through SparkPost, only some were delivered (about 900), and the job says it has not completed. Unfortunately, it is 16h later and the Send ...
2
votes
0answers
44 views

Sending speed 30% slower after upgrade to 4.7.30

We finished the migration on a fairly big database from 4.7.24 to 4.7.30, and now the sending speed is capped at 200kmails/h, where we were previously above 300k/h any idea of what changed and cause ...
3
votes
1answer
49 views

Bounce Mail Retention Policy in Civi

I have the problem, that a bounce mailbox I am using ran full, and it's kind of hard to monitor , since the joblog of CiviCRM needs to be watched (Bounce Mail Cronjob). Since Civi is managing the ...
2
votes
2answers
51 views

Is it possible to configure CiviMail to send from two different domains?

My use case is a 501c3 organization with an associated 501c4 (sorry this only makes sense to US folks!). They have all the same contacts but need to keep c3 emails separate from c4 emails--most ...
2
votes
1answer
60 views

Problem selecting civiMail recipients

I have two instances of civiCRM, both versions 4.7.30, both running under Joomla 3.8.5. On one instance, I can select the recipient groups and see the items selected... In the other instance, the ...
4
votes
1answer
179 views

CiviMail Reports is not tracking email opens

I am using civi 4.7.29 on Wordpress 4.9.4 I noticed that civimail reports is not tracking the email opens after multiple sends. It is just showing "0". In the screen shot, you can see where it is ...
4
votes
2answers
109 views

Hide Base Templates in Mosaico?

now that mosaico has 3 base templates for people to choose from - we don't want our users choosing any of those and only want them to use the custom template we created. Is there something I can do?
0
votes
1answer
61 views

Delivery mail status - unknown

Is the delivery mail status 'unknown' a case of Civi not having sent the mail out at all and is still effectively in the queue to send? Having lots of problems sending bulk mailing e.g. where only ...
1
vote
1answer
473 views

How to use G Suite / GMail as your CiviMail Provider

After receiving some clarity on CiviMail settings and using a ton of guides - we were able to setup GSuite / GMail as our email provider. The answer to how we implemented it is below. If others have ...
3
votes
3answers
152 views

Blank Mosaico templates

Just newly installed Mosaico - I did the three extensions in the right order and the correct versions (afaik), but when I try to create a mailing, the templates are not there, just the text/title. ...
2
votes
2answers
49 views

How to send an email message with CiviMail to a certain % of contacts in a group

I want to send a newsletter twice (or more) a week to certain contacts in a group, but I don't want to send people more than one e-mail per week. In this scenario, what I need is to limit the number ...
1
vote
0answers
10 views

Mailer Settings - Method Not Implemented

The mailer settings page does not display. Method Not Implemented GET to /fun/wp-admin/admin.php not supported. Additionally, a 501 Method Not Implemented error was encountered while trying to use an ...
2
votes
1answer
250 views

Integration with G Suite

I wonder what is the best configuration for CiviCRM if it is supposed to serve an organisation which uses G Suite? Can I use any hosting company that handles Drupal?
3
votes
1answer
155 views

Can't select Mailing Template in CiviMail after upgrading CiviCRM to 4.7.30

After upgrading Civi to 4.7.30 the Template dropdown on the New Mailing screen has disappeared - the only option is to save to a new one: We upgraded from Civi 4.7.29 to 4.7.30 on Joomla 3.8.5, but ...