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Questions tagged [civimail]

Questions specifically about CiviCRM's mass mailings system CiviMail. For question about general mail related issues in CiviCRM use the tag *email*.

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0
votes
1answer
59 views

Error (One of parameters is not of the type Integer) while clicking the 'mailing.viewUrl' in a sent mailing

In sent Mailings, the 'mailing.viewUrl' is rendered into: https://terranova.tamera.org/civicrm/mailing/view?reset=1&id=95c21fb7cc1b7aac and clicking it gives me this error: $Fatal Error ...
2
votes
1answer
134 views

Bounce processing webhook gets error “Failed to verify signature” in Mailgun

Have mailgun extension and added mail account for bounce processing with mailgunDB as protocol and my API (using private API) as password. Every time a mailing goes through it has an error "failed to ...
0
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2answers
63 views

When adding CSS in civimail (under source) getting an error when trying to see or send test

Trying to use my own custom html e-mail in CiviMail with custom CSS in it (specifically to optimize on mobile). When I have the CSS stylesheet info on top I cannot send a test email or preview in HTML....
1
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0answers
42 views

Mailing using SmartGroup sends to recipients not in the Smart Group

I had a scheduled mailing set to run today at at 8am. When I look at the list of people who received the email, more were sent the email than were in the SmartGroup mailing list. The SmartGroup had ...
2
votes
0answers
143 views

Cannot get replies to show up in activities

CiviCRM 5.14.0 I have bounce processing working fine but I am trying to track replies. Replies are sent using a VERP address and are being received in the correct mailbox as defined in the CiviMail ...
0
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1answer
38 views

What permissions are needed to edit Mosaico templates?

My guess it that template creation and editing requires Administer CiviCRM - but wanted to check in and see if there was another way. Thanks!
0
votes
1answer
30 views

Failure in setting up replies mailbox

CiviCRM 5.14.0 I am using the Sparkpost extension This is a new site in testing phase I have set my from email address to be: "Site Administrator" This domain has been verified by Sparkpost and is a ...
1
vote
1answer
29 views

Failure in setting up Sparkpost for outgoing mail

I've created a sending and bounce domain on Sparkpost, ccrmmail.vietfeir.com. This domain has been verified by Sparkpost. I have an api key with all grants. When I try to save and send, I get this ...
1
vote
1answer
38 views

Delay automated email like receipts

Is there a way I can delay when a automated E-Mail is sent. For Example - I would like the receipt email when one submits a contribution to be delayed by a few hours. Thank you
1
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1answer
28 views

How can I generate a CiviMail delivery & Click-thru report

I need to email a report to a person of a particular mass email that was sent from CiviMail. The person doesn’t have access to CiviCRM. How can I generate a CiviMail detailed delivery & Click-thru ...
1
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0answers
35 views

Problems inserting action tokens with default wysiwyg HTML editor

CiviCRM 5.14.0 This is a new site and I am testing inserting action tokens in emails. If I use the link symbol in the wysiwyg, it inserts double-quotes around the link but the {aciont.reply} already ...
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votes
1answer
41 views

URLs in CiviMail give a 404 not found error

CiviCRM 5.14.0. This is a new installation with WordPress. I sent a test mail. I checked out the unsubscribe link, which resolves to this That turns out to not be a valid link. I have a feeling ...
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0answers
27 views

Error when sending a test from CiviMail

This is a new installation of CiviCRM 5.14.0 on WordPress 5.2.1 I've created a test CiviMail using one of the default templates. When I attempt to send a test mail, I get a pop-up that says "Sorry an ...
6
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5answers
669 views

Failed to locate Mosaico graphics driver

I'm using Drupal 7 and CiviCRM version 5.13.4 and I'm having a problem with using Mosaico. When I try to create new templates, I'm unable to add new images to them. I can't drag and drop any images ...
1
vote
1answer
48 views

Civimail URLs not working

I've just sent a newsletter and had replies telling me the links to content on our website aren't working. I've checked and they're not, they're going to CiviCRM in the Wordpress plugins folder, and ...
0
votes
1answer
25 views

CiviMail mailing sent to an Opt Out email

A contact who is marked as Opt Out is still being sent monthly newsletter. They opted out of all emails 3+ months ago but continue to be on sent emails. They have also unsubscribed from the group.
3
votes
1answer
18 views

Invoices are sent from the host domain instead of the proper From Address

A constituent pointed out that she received an emailed invoice from "[4-digit-number]@[host-domain]" rather than from our normal organization email address. (We use CiviHosting's shared server.) I ...
3
votes
1answer
27 views

Is it possible to show CiviMails within our Drupal CMS system?

When CiviMail gives a permanent link to a public mailing it simply creates a raw html page for the email. Eg, on a link like this: civicrm/mailing/view?id=1528, we see the mailing exactly as it was ...
2
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0answers
37 views

Membership Fee token displays in Email with 9 decimal points

Scheduled Reminder for renewing sponsorships uses membership fee token. However when sponsors receives the resultant email reminder the fee is displayed as XX.XXXXXXXXX.
0
votes
1answer
64 views

CiviCRM_API3_Exception: “DB Error: no such table”

Hello I am getting the below error when going to certain pages in my civicrm install notably after transfering from one server to a new server....the source server does not have this error..... ...
1
vote
1answer
28 views

Mailing sent with wrong link

I've just realised I've sent an email out with a broken link. Unfortunately it's munged in a way that means that I can't easily catch it with a drupal redirect. I could probably figure out an nginx ...
0
votes
1answer
83 views

Email greeting token not working with mosaico

Building a mailing with mosaico Contact email greeting not showing in final mail (shows in html preview) mail sent as test and as mailing. No greeting in either. d 7.66 c 5.10.3 other contact ...
2
votes
1answer
84 views

How do HTTPS settings interfere with CiviMail?

I have CiviCRM sites (5.12 and 5.13 on Drupal 7 with Aegir 3) where the behaviour of CiviMail initialisation (and the admin status page) depends on particular HTTPS setup: finishes or loops infinitely....
0
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0answers
32 views

If I exclude an address from a bulk email is it rational to assume that the mailing won't go to that address?

It seems rational to me to assume that if a mailing is set up where a group (or past mailing) is excluded, then any records that share the same email address as an excluded record, should also be ...
1
vote
1answer
76 views

CiviMail Change the Track Opens Tracking URL to a pretty URL

I'm using the Track Opens option in CiviMail. In CiviCRM for Wordpress the regular mail tracking url looks something like this: https://mywebsite.co.uk/wp-content/plugins/civicrm/civicrm/extern/url....
2
votes
1answer
69 views

Change the root directory D8 [docroot > web]

I encounter lot of issues with CiviCRM on a Drupal 8 production site : When sending a mailing there is : - No tracking of opened mail - No indication of click through There is another issue with the ...
4
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0answers
61 views

People tagged with “privacy: no bulk email” seem to be receiving bulk email

It seems pretty clear that contacts tagged with "NO BULK EMAILS (USER OPT OUT)" are still receiving bulk email. I see many contacts who continue to be listed as receiving bulk emails in the mailing ...
3
votes
2answers
68 views

Get civiMail report by API

I'm trying to get Report data about a Sent email through the API. I can see the report at: www.example.com/civicrm/mailing/report?mid=388&reset=1 And I can get data corresponding to the email ...
0
votes
1answer
50 views

sparkpost email config

Trying to set up Sparkpost for Civicrm 5.12.0 / WP 5.1.1 / php 7.2 I was trying the cividesk extension but I'm on the EU server and can't figure out the fiddling needed to access that just yet. So I'...
1
vote
1answer
53 views

CiviMail doesn't save when using Checksum event links

Running CiviCRM 5.10.4 and Drupal 7.65. Trying to send out a bulk email through CiviMail using a checksum link for an event registration. However when I insert the checksum link, I get an error ...
2
votes
1answer
158 views

Deprecated function in CiviEvent error logging (Drupal 7)

Running Civi 5.10.4 and Drupal 7.65. One of our staff reported that they received an error message when they tried to send out a mailing to attendees at one of our events, through CiviEvent > Email ...
0
votes
1answer
32 views

Civimail gives a blank page

Upgrading to Civi 5.11.0 in a Joomla 3.9.4 site (with templates & cache flushed) has left Civimail (via New Mail or Reuse) producing only blank pages (with menus and Civi's footer). There is no ...
1
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2answers
47 views

Programmatically Re-Use CiviMail Emails

I am trying to write an extension that monthly will send a series of CiviMai emails. Basically, it would be the same if a user went to the Sent mailings and clicked Re-Use and sent the email again ...
2
votes
0answers
52 views

How do I force CiviMail to process all mail as an email activity?

I've setup CiviMail to process inbound mail as activities and assigns those emails to contacts. My problem is CiviMail does not process ALL emails. The component set up an "ignored" and "processed" ...
2
votes
0answers
21 views

Is there a way to limit the child groups displayed on an opt out message?

If you have a mailing group with child sub groups, when you offer an "opt out from this list" option, all child groups are displayed - including ones that the recipient isn't a member of eg a parent ...
1
vote
1answer
35 views

Checksum profile links not opening on mobile

Using CiviCRM 5.10.4 with Drupal 7.64. Trying to use a checksum link in an email being sent out to a group, for them to submit a profile which has been pre-filled in with their details. My link is ...
2
votes
0answers
61 views

CiviMail/KCFinder becoming nearly unusable

Following up on two earlier posts regarding the similar issues on Drupal - intolerable performance and changing the KCFinder folder. In our case we are running WordPress 5.1.1, CiviCRM 5.10.3, so it ...
2
votes
0answers
116 views

Deadlock when executing job to clear group cache

We have had issues where we can't send a mailing. Trying to send a test mailing gets stuck on "saving". I attempted to run the job to flush the smart group cache and the job log reports that it ...
1
vote
0answers
27 views

Can't access member sync page

My wordpress site is hosted by godaddy and I want to use CiviCRM but when I click here: CiviCRM WordPress Member Sync the settings link it says this: "Sorry you are not allowed to access this page"....
1
vote
0answers
112 views

CiviMail - Syntax error, 40% emails bounced

Have read other questions on this but haven't read any solutions. Using Drupal 7.64 with CiviCRM 5.10.4. Sent out a bulk email (newsletter) using CiviCRM last Friday to a group of 2100 members. ...
1
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0answers
20 views

CiviMail Sent/Scheduled Mailings does not list mailings for some users

I'm in a context using some CiviCRM ACLs to restrict access for regional staff to regional contacts. Some core staff have access across the regions. However, the regional staff cannot view the list ...
3
votes
3answers
110 views

Import Contacts with Email field issue

If I import contacts via a CSV file and indicate a home email, the email address does get imported without any issue. However, in order to send an email to the contact (in my case sending to an ...
2
votes
0answers
33 views

Email segmentation with thousands of groups

I am curious if there are any usability concerns with having thousands of regular mailing groups (not smart groups) to segment by county (3,142) in the US? Is there any guidelines or instances of Civi ...
1
vote
0answers
84 views

CiviCRM Email seems not working

I am using CiviCRM 5.9.1 on Drupal 7.56, and on a pantheon server, we use mail() for our outgoing mail. And it is giving an error after sending a test email. Please refer the screenshot I have ...
2
votes
1answer
41 views

“This site can't be reached” error message when trying to

I got the above error message when trying to print mailing labels. I have here a screen cap of the entire message and I'd appreciate it if you could please help me resolve this issue. Thanks
2
votes
2answers
39 views

How do I add the With Contact information to the email that gets sent to activity assignees?

In any activity that I create, I want to include the With Contact's Phone and Email address in the email that goes to the assignee. I can't do this right now and I need to enter the information ...
5
votes
0answers
92 views

Resend a mailing to recipients who did not open

Our communications staff wants to be able to resend a mailing (or send a new mailing) to recipients who did not open a previous mailing. Of course, this is possible by creating a group from the "...
3
votes
1answer
79 views

View mailing in browser- access denied

CiviCRM 5.3 (at the moment), Drupal 7.63 Mosaico Ext- 2.0-beta4.1528762072 View Mailing as browser link from emails working fine for logged in users, not for anon Given view public mailing content ...
5
votes
3answers
240 views

Upgraded to PHP 7.2; no errors but Sparkpost doesn't receive and send CiviMail

I upgraded to PHP 7.2 and received the system warning​ stating "your SMTP password will not be stored encrypted, and if you have recently upgraded from a PHP that stored it with encryption, it will ...
1
vote
1answer
207 views

Mosaico 2.0, Drupal 7.64 - “Sorry an error occurred and your information was not saved”

Installed Mosaico 2.0-beta4 on Drupal 7.64 and CiviCRM 5.7.2. I followed all installation instructions and installed Shoreditch then Flexmailer then Mosaico. I'm getting an error - when I try and ...

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