Questions tagged [civimail]

Questions specifically about CiviCRM's mass mailings system CiviMail. For question about general mail related issues in CiviCRM use the tag *email*.

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1
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1answer
68 views

CiviMail was sending mails, now it isn't

I could really use some guidance on how to troubleshoot this. This morning, we sent an email out to about 100 addresses using CiviMail and it worked fine. Now, we can't. We didn't make any changes in ...
3
votes
3answers
105 views

Unable to CANCEL or DELETE a Scheduled Mailing (Mosaico is installed)

With either a Send Now or Scheduled mailing (Mosaico created) I unable to Cancel or Delete the Mailing in the Find Mailings page. Using WordPress 4.9.4, CiviCRM 4.7.30 and the following related ...
1
vote
1answer
58 views

CiviMail - 'No recipients': nothing added to table civicrm_mailing_recipients

I have migrated an existing installation to a new server followed by an upgrade to 4.7.31. When creating a new mailing I keep getting "No recipients" when I add groups or smartgroups. If I add ...
2
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0answers
47 views

Amazon SES bounce messages don't seem to be properly categorized as Spam, Syntax, Invalid, etc

We have Amazon SES set up as a mailer, which works great and cuts our mailing costs to negligible levels. The only issue is that the bounce messages don't seem to be getting properly categorized by ...
3
votes
3answers
153 views

After upgrade to 4.7.31 send mail - recipients - “no recepients”

After upgrade to 4.7.31 / working with Wordpress 4.9.4 I face problems with sending mass e-mails (Rundschreiben): I can choose groups (mailing list groups) in the recipients section, but the ...
3
votes
1answer
78 views

Bounce pattern - SMTP Error Codes

Currently Bounce Mails are fetched from the smtp store, and a list of regexes are applied to the mail to try and categorize the bounce. There are 10 categories, and an eleventh for when a mail couldn'...
1
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0answers
24 views

Custom token to get the FROM Address

I'm writing a custom token in order to expose in the mail body the selected FROM address. Is this possible?
1
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0answers
46 views

Civimail strips html when switching from source to wysiwyg editor

I use a separate email editor to code emails before copying and pasting into civicrm to send. I have noticed that if I copy and paste into source and press send without looking at it in the wysiwyg ...
2
votes
0answers
44 views

CiviMail cannot create ACL recipient table after upgrading to CiviCRM 4.7.31

After upgrading to CiviCRM 4.7.31 I began to get several errors while initially trying to send a test e-mail using an ACL-based user. I noticed that these errors were not happening with the ...
2
votes
4answers
66 views

Handling null values in tokens in civimail (and elsewhere)

Has anyone developed an extension to handle null values in tokens? For example: Sending an email to a contact with no first name: Dear {first.name}, will end up as -> Dear , It appears that ...
3
votes
1answer
72 views

Send Schedule Mailings job succeeds but scheduled mailing not completely sent

On Civi 4.7.27 send first large mailing to 12733 emails through SparkPost, only some were delivered (about 900), and the job says it has not completed. Unfortunately, it is 16h later and the Send ...
2
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0answers
44 views

Sending speed 30% slower after upgrade to 4.7.30

We finished the migration on a fairly big database from 4.7.24 to 4.7.30, and now the sending speed is capped at 200kmails/h, where we were previously above 300k/h any idea of what changed and cause ...
3
votes
1answer
50 views

Bounce Mail Retention Policy in Civi

I have the problem, that a bounce mailbox I am using ran full, and it's kind of hard to monitor , since the joblog of CiviCRM needs to be watched (Bounce Mail Cronjob). Since Civi is managing the ...
2
votes
2answers
59 views

Is it possible to configure CiviMail to send from two different domains?

My use case is a 501c3 organization with an associated 501c4 (sorry this only makes sense to US folks!). They have all the same contacts but need to keep c3 emails separate from c4 emails--most ...
2
votes
1answer
62 views

Problem selecting civiMail recipients

I have two instances of civiCRM, both versions 4.7.30, both running under Joomla 3.8.5. On one instance, I can select the recipient groups and see the items selected... In the other instance, the ...
4
votes
1answer
196 views

CiviMail Reports is not tracking email opens

I am using civi 4.7.29 on Wordpress 4.9.4 I noticed that civimail reports is not tracking the email opens after multiple sends. It is just showing "0". In the screen shot, you can see where it is ...
4
votes
2answers
121 views

Hide Base Templates in Mosaico?

now that mosaico has 3 base templates for people to choose from - we don't want our users choosing any of those and only want them to use the custom template we created. Is there something I can do?
0
votes
1answer
64 views

Delivery mail status - unknown

Is the delivery mail status 'unknown' a case of Civi not having sent the mail out at all and is still effectively in the queue to send? Having lots of problems sending bulk mailing e.g. where only ...
1
vote
1answer
575 views

How to use G Suite / GMail as your CiviMail Provider

After receiving some clarity on CiviMail settings and using a ton of guides - we were able to setup GSuite / GMail as our email provider. The answer to how we implemented it is below. If others have ...
3
votes
3answers
178 views

Blank Mosaico templates

Just newly installed Mosaico - I did the three extensions in the right order and the correct versions (afaik), but when I try to create a mailing, the templates are not there, just the text/title. ...
2
votes
2answers
50 views

How to send an email message with CiviMail to a certain % of contacts in a group

I want to send a newsletter twice (or more) a week to certain contacts in a group, but I don't want to send people more than one e-mail per week. In this scenario, what I need is to limit the number ...
1
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0answers
11 views

Mailer Settings - Method Not Implemented

The mailer settings page does not display. Method Not Implemented GET to /fun/wp-admin/admin.php not supported. Additionally, a 501 Method Not Implemented error was encountered while trying to use an ...
2
votes
1answer
296 views

Integration with G Suite

I wonder what is the best configuration for CiviCRM if it is supposed to serve an organisation which uses G Suite? Can I use any hosting company that handles Drupal?
3
votes
1answer
160 views

Can't select Mailing Template in CiviMail after upgrading CiviCRM to 4.7.30

After upgrading Civi to 4.7.30 the Template dropdown on the New Mailing screen has disappeared - the only option is to save to a new one: We upgraded from Civi 4.7.29 to 4.7.30 on Joomla 3.8.5, but ...
2
votes
1answer
25 views

Can I change the text “[CíviMail Draft]” in a language that local users underdtands?

My fellow boardmembers of our marineclub are less familiair with bulk-mailings and concepts. They reply on the draft mail, as if it was the right mail. I think if I change the text "[CíviMail Draft]"...
0
votes
1answer
38 views

How can I configure the automated messages such that when someone sings up to list A they get message A, and for list B, they get message B?

When someone signs up to a Civi mailing list group through a profile or webform, they get sent the default automated subscription confirmation message. Is there any way of customising that message ...
1
vote
1answer
95 views

CiviMail Alternative Outbound Mailbox/From Address

We are using CiviMail, but I'm a bit confused on the purpose of the FROM field when sending mailings. We have about four different email addresses set up in the CiviMail From Email Addresses screen, ...
1
vote
1answer
36 views

“On Behalf of” /Sender header for Emails

our setup does not allow us to change SPF records. Which is fine - but we would like to utilize the "On Behalf of" or "Via" by using a "Sender" mail header. This forum post from 2015 explains that ...
0
votes
1answer
112 views

Questions About Mailer Settings - Suggested G Suite settings?

I have CiviCRM send scheduled mailings once every 15 minutes. Because our list is under 800 contacts - we have decided to use our GSuite account for CiviMail. The settings are all correct - but the ...
0
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1answer
241 views

Problems getting smarty to work

I'm not sure where to look - I've tried everything that I can think of to get smarty to work in an email template, but it's just not happening. I'm using CiviCRM 4.7.27 with WordPress 4.9.3. I've ...
2
votes
3answers
80 views

Where is extension data stored?

I am looking to upgrade an extension - for now I have been updating extensions by disabling - then uninstalling the old extension - and then installing and enabling the new extension. While that has ...
0
votes
2answers
82 views

Use Mosaico or easy editor to edit email system template

I'm using 4.7.29 CiviCRM with latest Wordpress version. Is it possible to edit email template (i.e. "Events - Registration Confirmation and Receipt (on-line)") with Mosaico ? Or with another ...
1
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0answers
32 views

Unsubscribe -what is the outcome in these different scenarios?

I've been wondering about this for a while and before I started doing some testing thought I'd check if anyone has already tried it out... Seems to me you can have a mailing to a number of groups set ...
1
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0answers
53 views

CKFinder has become terribly slow in CiviMail

Using Drupal 7.56 and Civi 4.7.28, our CiviMail's KCFinder 3.12 image browser has now more or less stopped working. There are about 700 images in the root folder, which is presumably the problem - ...
0
votes
2answers
156 views

Automated email after event registration

We have an email with instructions about our event, information to help you prepare, hotel information, etc. Currently we're adding it all to the receipt, which makes for a very long message. We'd ...
3
votes
2answers
48 views

Outbound email configuration. Different sending addresses with different servers

We have an issue to solve to operate as well in our Country (Italy). Any organization in our Country must use Certified Email (https://en.wikipedia.org/wiki/Certified_email) to send fiscal and ...
4
votes
0answers
42 views

Is the AB testing in CiviMail broken?

I have a client who is very keen to use the AB testing facility in CiviMail. they are currently running on CiviCRM 4.7.27 and shortly to update. When they set up an AB mailing, they are specifying ...
0
votes
1answer
92 views

No Text Alignment option in CiviMail WYSIWYG Editor

We are using civi 4.7.29 on wordpress 4.9.1 Some of our Administrators are not going to know HTML when they are creating a new mailing. I noticed there are not any text aligning options in CiviMail ...
1
vote
2answers
182 views

CiviMail WYSIWYG not working

*****UPDATE ADDED 1/22/18-Additonal Settings from Civicrm.settings.php // Additional settings generated by installer: $civicrm_paths['wp.frontend.base']['url'] = 'https://secure.blank.org/'; $...
1
vote
1answer
46 views

How to give fine grained access to communicating with selected contacts only?

We're a non-profit swimming club, just starting out with CiviCRM. We're offering ~20 courses per semester and already set up registration for those with CiviEvent. For an ideal setup i'd now need to ...
0
votes
1answer
60 views

Very slow mailing job with Mosaico with Imagick and UrlFilter.php errors

I have a problem where my mailing is being sent crazy slow, like hundred emails an hour. At the same time my cpu utilization is of the charts where apache2 is using like 99% of the cpu. In the php ...
7
votes
1answer
60 views

How can I track donations made as a result of a particular email?

I know that I can see who clicked through on the "donate" link on an email - but I don't see a way to check if the donation was made as part of that interaction. Is there a way to determine this?
2
votes
1answer
64 views

Group not displayed in “Recipients” field in a mailing after selecting it [duplicate]

Steps to repro: When creating a new mailing (or editing a draft mailing) Click into the Recipients field, which reveals a drop-down with list of available groups Click on one Expected Result: The ...
2
votes
1answer
196 views

Mailing not completing: “mail() returned failure”

I have two installs using Mosaico that are hanging up. The latest symptoms seem to be: if let cron start job, nothing in sent and every cron cycle it tries to start again, and never finishes (no "...
0
votes
2answers
47 views

How to solve this error database looks to have been partially upgraded in CiviCRM

I Upgraded CiviCRM 4.6 to 4.7 latest version but when I try Import database using drush $ drush civicrm-upgrade-db this command that time showing this error. when I going to this path http://example....
1
vote
2answers
120 views

Manually started scheduled email not completing

I started a mailing yesterday using Administer->System Settings->Scheduled Jobs->Send Scheduled Mailings->More->Execute Now. The job started and sent about 5000 of 7000 emails but then seemed to hang....
3
votes
2answers
117 views

Email Redirect to Database setting for civicrm-settings.php?

ola, i just stumbled upon the https://github.com/ixiam/com.ixiam.modules.mailreader extension and would love to use it on our dev/stage environment. It enables a ui to read email that were ...
3
votes
4answers
213 views

Error message in CiviMail: “Mailing has not been saved, Content maybe out of date, please refresh the page and try again”

After upgrading to CiviCRM 4.7.28 in WordPress, when users are trying to draft mailings in CiviMail using a template (which contains unsubscribe/opt out/resubscribe/subscribe tokens, the {domain....
0
votes
2answers
56 views

Installed on Subdomain Civimail is blank

I just installed civi 4.7.27 on Wordpress 4.9.1 into a subdomain example.mysite.com The civimail New Mailing page is blank and the System Status page is blank. Other pages are probably blank too.
1
vote
1answer
48 views

CiviMail report not showing proper data after upgrade

I have recently upgraded CIVICRM to 4.7.27 and my wordpress version is 4.9.1. Before upgrade civimail report was showing proper data for example "Unique Opens", "Total Opens", etc. But now it's ...