Questions tagged [civimail]

Questions specifically about CiviCRM's mass mailings system CiviMail. For question about general mail related issues in CiviCRM use the tag *email*.

143 questions with no upvoted or accepted answers
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123 views

CiviMail Not Saving Changes to Email Drafts

My changes to a CiviMail draft are not visible when I try to come back to the same draft within the same web browser. However, if I open up the CiviMail campaign in a different web browser, those ...
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25 views

When someone opts out via an email, the last updated and modified by do not get changed? Should they?

If you go in and update the contact and make them opt out, there is a log entry and the modified date gets updated on civicdm_contact. If the contact does it via an email link there is no change to ...
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24 views

Trying to add those who opened a mailing to a group - result, all contacts added

We are trying to add contacts who opened a CiviMail mailing so that we can exclude them from receiving the next mailing. I'm not sure if this is the best way to handle that but here is what we did: ...
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99 views

Configure email envelope “Fam.Doe” <johndoe@email.com>

In our organisation people share emailadresses. (Context: sumercamps, children share the emailadres of their parents who register them) When sending out a bulkmailing and deduping while sending, the ...
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113 views

Scheduled Reminder is sending 2nd reminder AFTER they have already renewed a membership

Powered by CiviCRM 4.6.3 I have 3 reminder emails being sent out to a particular membership type after their memberships expire. The first is sent 0 hour before Membership End Date on August 1, 2015....
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32 views

Soap Proxy URL configuration help

I am really struggling getting the Soap Proxy URL configuration to work. I keep getting the following feedback from CiviMail: Civimail User Check : it appears that the proxy URL that you gave is ...
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21 views

Mailing job never finishes, but restarts at next cron cycle

After upgrading to 5.17.4 under Joomla, the next large CiviMail job did as follows: It never completed and had to be cancelled It reported zero successful deliveries, though it did report opens At ...
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19 views

Missing email replies

We are using CiviCRM 15.4 on Drupal 7. We are using the Sparkpost extension to send bulk emails through sparkpost. This all works great, we get nice mail tracking and reports. My users also want ...
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24 views

CiviMail Authentication Issues when run by Cron - SOLVED - Sharing Information

I was working through a strange issue where emails were bouncing with varying issues like syntax, relay etc. But it felt random. What it came down to is that all mailings via cron (cv api job.execute) ...
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1answer
25 views

Can all related contacts be notified about upcoming membership renewals?

We have an uncommon relationship between association managers and my client's member organizations. Since there may be multiple contacts in an association management firm and there may be significant ...
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30 views

Bounce handling with amazon-ses not working

I am trying to get the extension amazon-ses working. I have created an AWS account, signed up for SES mail, and verified my domain. DKIM and SPF are working and verified. I signed up for SNS, created ...
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18 views

Send an email to all contacts that can manage an organization's membership

Scenario: Membership by organization - each organization has at least one contact person that is an individual that has contact permissions. I want to send an email to each member organization's ...
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34 views

Email Template HTML WYSIWYG does not load

I am running on the latest version of CiviCRM, 5.17, and when I go into CiviMail to create an email message the HTML wysiwyg editor does not load. I get a console error saying CRM.wysiwyg._create is ...
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12 views

PHP Upgrade Broken Member confirmations

Great timing as our rugby club is days away from the new season! After upgrading PHP and Civi the 'renew member' funcion seems to stall. It opens the details required but wont use the template ...
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50 views

Trouble connecting email to activity

I have a fresh install of civicrm 5.16.3 running on drupal 7. I am having trouble with the mail processor. I've read many pages trying to diagnose the issue and still no luck. This is what I am ...
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29 views

CiviMail: Email marked as 'Draft and Unscheduled' but outgoing mail log says it's been sent

Civi 5.13.5, Drupal 7.67. Hey everyone, A colleague tried to send out a mailing through CiviMail to a smart group that we have been using for a few months now. She tried to send the email but ...
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51 views

Mosaico default template - unsubscribe setting

The default Mosaico template has unsubscribe option in header. However the token or destination url is for group unsubscribe rather than the more general opt-out token. I cannot see a way to ...
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36 views

Mailing using SmartGroup sends to recipients not in the Smart Group

I had a scheduled mailing set to run today at at 8am. When I look at the list of people who received the email, more were sent the email than were in the SmartGroup mailing list. The SmartGroup had ...
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115 views

Cannot get replies to show up in activities

CiviCRM 5.14.0 I have bounce processing working fine but I am trying to track replies. Replies are sent using a VERP address and are being received in the correct mailbox as defined in the CiviMail ...
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29 views

Problems inserting action tokens with default wysiwyg HTML editor

CiviCRM 5.14.0 This is a new site and I am testing inserting action tokens in emails. If I use the link symbol in the wysiwyg, it inserts double-quotes around the link but the {aciont.reply} already ...
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1answer
42 views

CiviMail Change the Track Opens Tracking URL to a pretty URL

I'm using the Track Opens option in CiviMail. In CiviCRM for Wordpress the regular mail tracking url looks something like this: https://mywebsite.co.uk/wp-content/plugins/civicrm/civicrm/extern/url....
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39 views

CiviMail doesn't save when using Checksum event links

Running CiviCRM 5.10.4 and Drupal 7.65. Trying to send out a bulk email through CiviMail using a checksum link for an event registration. However when I insert the checksum link, I get an error ...
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44 views

CiviMail/KCFinder becoming nearly unusable

Following up on two earlier posts regarding the similar issues on Drupal - intolerable performance and changing the KCFinder folder. In our case we are running WordPress 5.1.1, CiviCRM 5.10.3, so it ...
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68 views

Deadlock when executing job to clear group cache

We have had issues where we can't send a mailing. Trying to send a test mailing gets stuck on "saving". I attempted to run the job to flush the smart group cache and the job log reports that it ...
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20 views

Can't access member sync page

My wordpress site is hosted by godaddy and I want to use CiviCRM but when I click here: CiviCRM WordPress Member Sync the settings link it says this: "Sorry you are not allowed to access this page"....
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65 views

CiviMail - Syntax error, 40% emails bounced

Have read other questions on this but haven't read any solutions. Using Drupal 7.64 with CiviCRM 5.10.4. Sent out a bulk email (newsletter) using CiviCRM last Friday to a group of 2100 members. ...
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20 views

CiviMail Sent/Scheduled Mailings does not list mailings for some users

I'm in a context using some CiviCRM ACLs to restrict access for regional staff to regional contacts. Some core staff have access across the regions. However, the regional staff cannot view the list ...
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39 views

CiviCRM Email seems not working

I am using CiviCRM 5.9.1 on Drupal 7.56, and on a pantheon server, we use mail() for our outgoing mail. And it is giving an error after sending a test email. Please refer the screenshot I have ...
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1answer
134 views

Mosaico 2.0, Drupal 7.64 - “Sorry an error occurred and your information was not saved”

Installed Mosaico 2.0-beta4 on Drupal 7.64 and CiviCRM 5.7.2. I followed all installation instructions and installed Shoreditch then Flexmailer then Mosaico. I'm getting an error - when I try and ...
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19 views

Unable to submit Mosaico mailings

We have recently started using mosaico and despite test mailings being sent and received successfully we cant get any 'live'messages to send, to individuals or groups. When you hit submit it just ...
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28 views

Postcode limitations

We never had a problem with the postal code, nothing has changed, but this time CiviMAIL generates an error, caused by a limit on the postal code (between 2000 and 3000). Where is this limitation/...
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24 views

CiviMail draft takes a really long time to save

We recently upgraded to Debian 9 so I think there are some server configs and tuning yet to be done. Originally draft mailings wouldn't save at all and I recreated the smart group that fed the ...
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43 views

Transactional Mail Extension Problem

I installed the Transactional Mail Extension and after adjusting a needed Drupal CiviMail permission got it working. After testing, I deleted the Transactional Mail pseudo mailing, to start fresh, ...
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32 views

Copying and pasting formatted text

Using a Mac laptop, when I copy formatted text from Mac Mail into a CiviMail newsletter I'm composing using Firefox, it does what I need. But doing the same using a Mac desktop, the pasted text is ...
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1answer
67 views

How do I replace the “From” address from my mailings?

I setup a default adress in CiviMail -> From Email Adresses , like this : "Example" <example@example.org> but the problem is that when I send mails, the "From adress" change and become : "...
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64 views

Authentication error when running the “Fetch Bounces” scheduled job:

Parameters parsed (and passed to API method): a:1:{s:7:"version";i:3;} Full message: Finished execution of Fetch Bounces with result: Failure, Error message: A fatal error was triggered: Could not ...
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84 views

civicrm mosaico optout token goes to unsubscribe page

Using Mosaico V2 This token - {action.optOutUrl} resolves to this: https://nbts1.nubay.net/civicrm/mailing/optout?reset=1&jid=112&qid=48&h=e3c048a15c39a655 which goes to this page ...
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34 views

All CiviMail users can see every mailing in 'Include Mailing', even ones they shouldn't have access to

My expectation was that a user without Administrate CiviCRM permission would not be able to see another user's mailings in the Recipients: Include Mailing list. Instead a user with access over List A ...
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17 views

Make CiviMail work with from address a Google Domain!

The email for my domain is provided by gmail. However, any time I try to send an email from my CiviServer to that domain only, the email isn't received, and I get: 250 2.1.0 ... Sender ok ...
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24 views

Custom token to get the FROM Address

I'm writing a custom token in order to expose in the mail body the selected FROM address. Is this possible?
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46 views

Civimail strips html when switching from source to wysiwyg editor

I use a separate email editor to code emails before copying and pasting into civicrm to send. I have noticed that if I copy and paste into source and press send without looking at it in the wysiwyg ...
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11 views

Mailer Settings - Method Not Implemented

The mailer settings page does not display. Method Not Implemented GET to /fun/wp-admin/admin.php not supported. Additionally, a 501 Method Not Implemented error was encountered while trying to use an ...
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32 views

Unsubscribe -what is the outcome in these different scenarios?

I've been wondering about this for a while and before I started doing some testing thought I'd check if anyone has already tried it out... Seems to me you can have a mailing to a number of groups set ...
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56 views

CKFinder has become terribly slow in CiviMail

Using Drupal 7.56 and Civi 4.7.28, our CiviMail's KCFinder 3.12 image browser has now more or less stopped working. There are about 700 images in the root folder, which is presumably the problem - ...
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1answer
48 views

CiviMail report not showing proper data after upgrade

I have recently upgraded CIVICRM to 4.7.27 and my wordpress version is 4.9.1. Before upgrade civimail report was showing proper data for example "Unique Opens", "Total Opens", etc. But now it's ...
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48 views

Duplicate emails option not working

We have a lot of contacts in our system that share the same email address. In one instance, there are 37 contacts with the same email address. For mass mailings (via CiviMail), we have turned on ...
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36 views

Bulk mail still listed under Activities tab

context: I'm upgrading from an old civicrm 3.4.5 (d6) to 4.7.22 (d7) and have done so apparently successfully.. I see reference that bulk emails are no longer listed in the activities tab by default ...
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125 views

CiviMail is not sending immediate mailing and scheduled mailing is working partially

In my first CiviMail "real" massive mailing, I tried an immediate mail (500 contacts), but no mail where sent. Then I force the "Send Scheduled Mailings" job, in order to start the shipping, but, ...
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55 views

CiviCRM sending all emails EXCEPT from CiviMail

daniel-strum 8:08 PM Maybe someone can point me in a direction to look... I posted this last night on MatterMost and got a few replies but I'm still stuck. I have an Drupal7 Civi 4.7.17 instance ...
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14 views

Unwanted <p> paragraphs spawned in civiMail body forms

Whenever I save a draft email in civiMail, one or more tags are added to the top. I have to remove them each time. If I don't, even more are added with each save. Does anyone know what's happening? ...