Questions tagged [civimail]

Questions specifically about CiviCRM's mass mailings system CiviMail. For question about general mail related issues in CiviCRM use the tag *email*.

169 questions with no upvoted or accepted answers
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25 views

Custom token to get the FROM Address

I'm writing a custom token in order to expose in the mail body the selected FROM address. Is this possible?
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49 views

Civimail strips html when switching from source to wysiwyg editor

I use a separate email editor to code emails before copying and pasting into civicrm to send. I have noticed that if I copy and paste into source and press send without looking at it in the wysiwyg ...
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12 views

Mailer Settings - Method Not Implemented

The mailer settings page does not display. Method Not Implemented GET to /fun/wp-admin/admin.php not supported. Additionally, a 501 Method Not Implemented error was encountered while trying to use an ...
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32 views

Unsubscribe -what is the outcome in these different scenarios?

I've been wondering about this for a while and before I started doing some testing thought I'd check if anyone has already tried it out... Seems to me you can have a mailing to a number of groups set ...
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73 views

CKFinder has become terribly slow in CiviMail

Using Drupal 7.56 and Civi 4.7.28, our CiviMail's KCFinder 3.12 image browser has now more or less stopped working. There are about 700 images in the root folder, which is presumably the problem - ...
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1answer
52 views

CiviMail report not showing proper data after upgrade

I have recently upgraded CIVICRM to 4.7.27 and my wordpress version is 4.9.1. Before upgrade civimail report was showing proper data for example "Unique Opens", "Total Opens", etc. But now it's ...
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50 views

Duplicate emails option not working

We have a lot of contacts in our system that share the same email address. In one instance, there are 37 contacts with the same email address. For mass mailings (via CiviMail), we have turned on ...
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40 views

Bulk mail still listed under Activities tab

context: I'm upgrading from an old civicrm 3.4.5 (d6) to 4.7.22 (d7) and have done so apparently successfully.. I see reference that bulk emails are no longer listed in the activities tab by default ...
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129 views

CiviMail is not sending immediate mailing and scheduled mailing is working partially

In my first CiviMail "real" massive mailing, I tried an immediate mail (500 contacts), but no mail where sent. Then I force the "Send Scheduled Mailings" job, in order to start the shipping, but, ...
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56 views

CiviCRM sending all emails EXCEPT from CiviMail

daniel-strum 8:08 PM Maybe someone can point me in a direction to look... I posted this last night on MatterMost and got a few replies but I'm still stuck. I have an Drupal7 Civi 4.7.17 instance ...
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14 views

Unwanted <p> paragraphs spawned in civiMail body forms

Whenever I save a draft email in civiMail, one or more tags are added to the top. I have to remove them each time. If I don't, even more are added with each save. Does anyone know what's happening? ...
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20 views

Could the email address at the time of a Bounce be frozen into the Mail Bounces report?

Mailing Reports > Mail Bounces (CiviCRM 4.7.9) If the email address of a contact is updated, earlier Mail Bounces show the updated address instead of the address when the bounce occurred. The address ...
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56 views

4.7.15 breaks civimail styles and templates (fullPage doesn't help)

Since upgrading to Civi 4.7.15 CKEditor is stripping out the email headers and style tags on three Drupal 7 sites. One site is hosted on a shared/multi-site and the other two on AegirVPS. This ...
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151 views

CiviMail template format in HTML not saving

My issue is related to this post by @John, I think. I recently upgraded from 4.6.XX to 4.7.14. I had beautiful formatted email templates that I use regularly. I am trying to use my template now in ...
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1answer
606 views

How to resolve SMTP connection failing problem with code 535?

After upgrading CiviCRM from 4.6 to 4.7.14 I was not able to send (test) emails via SMTP. I got the following error: authentication failure [SMTP: STARTTLS failed (code: 220, response: 2.0.0 Ready ...
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111 views

'Unknown Path' Error when trying to access New Mailing from Safari on Mac or iPhone

"unknown path" error when trying to access Mailings/New Mailing. This only seems to occur with Safari on a mac (and on an iPhone)and is the result of the correct url being truncated (see below). ...
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35 views

Can't create new mailing. Just stop on “Initializing…”

I am running CiviCRM 4.7.13 with Drupal 7.52. We are using php 5.6.23. When selecting "New Mailing" from the "Mailings" menu, just the message "Initializing... " displayed. Any suggestions ? Thanks ...
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34 views

CiviMail Two Column Responsive Template no longer responsive?

About a month ago our email newsletter based upon the default two column responsive template that's included within Civi Core stopped appearing correctly (in single column) in the Android Outlook app. ...
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24 views

What could stop a mailing from being sent?

When I submit a mailing (as administrator), it works correctly. When another user (WP editor) does it, the mailing didn't get sent. There was nothing unusual in the cron job log as far as I could see. ...
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165 views

Problem in CiviMail after upgrade of CiviCRM 4.5.4 to 4.7.10 in Joomla 2.5.28

I have recently upgraded CiviCRM 4.5.4 to 4.7.10 latest stabled version. I can't select any recipients from CiviMail recipient dropdown, when I select a group, the field label goes red and it ...
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34 views

importing contacts

I am trying to import 714 contacts to the system. I am able to do it but before the final DONE click it shows 445 total number of rows in the imported date and 1251 total number of contact records or ...
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59 views

Civimail New Mailing; “Track Click Throughs” and “Track Opens” off by default.

When doing a new mailing, you can choose "Track Click Throughs" and "Track Opens". These are on by default. Is it possible to set them off by default? Thanks,
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204 views

CiviCRM Scheduled Mailing Timezone issue

We are facing an issue with timezone after upgrading CiviCRM to 4.6.14 from 4.5.8. Our CMS is Drupal 7.43. It seems if an admin sets a scheduled mail to be sent immediately, then the scheduled date ...
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49 views

Civi mail - can not use Bold / strong or any h1-6 tags in email?

Civi mail - can not use Bold / strong or any h1-6 tags in email ?? This is the error I get. I'm using 4.6.16. Sorry, an error occurred and your information was not saved.
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84 views

Blank emails to some specific addresses

I'm having the exact same problem as reported in this ticket: https://issues.civicrm.org/jira/browse/CRM-18157 I receive blank emails (Email Subject ok) on one of my email address but not on another ...
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51 views

CiviEvent URLs - differ between Dashboard & Manage Events

I'm not sure when this broke, as I was just alerted to it. Running Drupal 7 and CiviCRM 4.7.6. Events receive differently structured URLs in Manage Events and Events Dashboard. Manage Events shows ...
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14 views

Does the Recipients - Edit options - location type for CiviMail override the default bulk email settings?

I am updating the user guide and don't have access to a 4.6 or 4.7 site where email is working, so I would appreciate an answer to the following rather than "test it yourself" (which otherwise would ...
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71 views

Bulk emails failing - showing as 'Running'. How to debug?

Bulk scheduled emails are failing - they are shown as 'Running' but never finish - one mailing has taken a day and a half to send 30 out of 47 emails, and subsequent mailings are doing nothing. The ...
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25 views

CiviMail - delivered and opened are always the same

For the report for a mailing from CiviMail, delviered and opened counts are always the same. Our client reports that for a number of mailings, the number opened always equals the number delivered. ...
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166 views

CiviMail - KC Finder Cannot Upload Images in CiviCRM 4.6.8

I'm using CiviCRM 4.6.8 on Wordpress 4.3.1. When using composing an HTML message template, I am unable to upload images into the email, using KC finder. I get these warnings: Warning: Invalid ...
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58 views

Is sending a ticket barcode in an email illegal?

According to this post, sending a barcode in a e-ticket is patented. So is it illegal?
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41 views

How to enable CKFinder 3.0 with CiviMail on CiviCRM 4.6.6

Problem: I cannot get CKFinder 3.0 to work on the CiviMail module. It is currently working in other CiviCRM modules, such as; events. Installation: Drupal 7.38 CiviCRM 4.6.6 CKFinder 3.0 I have ...
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41 views

SocketLabs integration for Drupal 7?

Are there any current integrations with SocketLabs that would report failed sends, hard bounces and spam reports back to CiviCRM in a Drupal 7 site? There is a 5 year old integration between ...
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59 views

Different Number of Contacts in Smartgroup and CiviMail

I have a smart group with about 3000 contacts, but when I create a mailing and add only that group, CiviMail shows the total recipients as 6400+. I did some research and found this but those issues ...
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18 views

Upgrading to 4.6 Joomla. Civi Mail can't generate the text editor

Since I upgraded to 4.6 I can't create any Newsletter email anymore. Html Editor is not showing. Please see two images step 1 and step 2 to understand process.
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9 views

Bulk mailing to a group has no recipients

I'm trying to send a mass emailing to a group I have set up. When I put the group into the mailing, it shows that there are no recipients even though there should be hundreds. I have found that if I ...
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1answer
41 views

Why does the sender not receive a bulk emailing they originate?

To test out CiviMail, I sent a message to the "administrators" mailing group, which has three members, including me. Only two emails were sent out, however. Even though I'm in the group, the ...
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1answer
18 views

access civimail images from Drupal media browser

If we wish to reuse images in a node on the main Drupal site uploaded for a CiviMail email newsletter, we can not access with the media browser widget for a field from: sites/default/files/civicrm/...
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23 views

CiviMail stuck on 'estimating' number of recipients

Drupal 7.69, CiviCRM 5.26.1 Hi everyone, I had a similar issue (but seem to have identified something different) a few months ago. Trying to send a mailing to a group, 'Donors'. This group is not ...
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38 views

Specific mailing always fails with 42% success rate

I have a mailing group, which isn't a smart group, that always fails at 42%. I then add the successful ones to a group and resend the mailing and exclude that group. This then sends 32%. I repeat the ...
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9 views

there is an error in your request - civimail opt-out from browser

I have started receiving opt-out error messages from users who try opting out of bulk mailing. This only happens if user views email following the {mailing.viewUrl} token. The opt-out link works if it ...
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28 views

Administrator access denied to CiviMail

I've mostly successfully migrated CiviCRM and Drupal to a new host and updated the software. I'm now running CiviCRM 5.24.5 under Drupal 7.70. I am logged in as an administrator, and I can access ...
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21 views

CiviMail Scheduled Job Running But Not Sending mails

I am running CiviCRM 5.25.0, PHP 7.2 When a mailing job is scheduled, it shows running as per "Scheduled Job" but no email is sent, until I run "Process Scheduled Mailing" manually. Cron on cpanel ...
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57 views

View full syntax bounces

After finding my bounce messages were seemingly disappearing into the ether when sending mail with mail(), I'm trying to configure CiviCRM to send using G Suite's SMTP relay. I've configured the SMTP ...
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18 views

CiviMail mail job fails to complete, even though mail is sent

This is a continuation of a problem I thought I had resolved earlier, is there a maximum number of links permitted in an outbound email? I am using WordPress 5.4 and CiviCRM Version 5.18.4. I could ...
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1answer
28 views

DB Syntax Error: CiviMail

Drupal 7.69, Civi 5.23.0 A colleague just had an issue with CiviMail. She was trying to send a mail to Group "Volunteers" but exclude people in Group "Garden Volunteers". Instead of saying the number ...
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22 views

Why are the web links in my scheduled email broken?

When I send a test email via CRM, the web links work perfectly. When the actual email is shared, it arrives in the recipient's inbox with none of the web links working. Could you
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1answer
30 views

Emails get stuck on send. How do I debug it?

I can send emails individually, but bulk emails never seem to work right. I've had no luck troubleshooting it, so I created a test group and added my own contact user to it and verified that it has my ...
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13 views

bounced emails are in the contact table but not in the bounce report

I have drupal 7.69 with civicrm 5.24.3 successfully running on siteground. I am running under windows 10 and have multiple browsers installed, all current (EDGE, Chrome, FireFox, Opera). Running ...
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1answer
10 views

how do I make the FROM box on a bulk email show the same list as a single email?

I toggled the yes/no box "Allow mail from logged in contact" to yes, but it doesn't affect the "new mailing" screen which is really the most important one for me. Can I change this somehow? Is there ...