Questions tagged [civimail]

Questions specifically about CiviCRM's mass mailings system CiviMail. For question about general mail related issues in CiviCRM use the tag *email*.

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420 views

How to resolve SMTP connection failing problem with code 535?

After upgrading CiviCRM from 4.6 to 4.7.14 I was not able to send (test) emails via SMTP. I got the following error: authentication failure [SMTP: STARTTLS failed (code: 220, response: 2.0.0 Ready ...
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100 views

'Unknown Path' Error when trying to access New Mailing from Safari on Mac or iPhone

"unknown path" error when trying to access Mailings/New Mailing. This only seems to occur with Safari on a mac (and on an iPhone)and is the result of the correct url being truncated (see below). ...
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31 views

Can't create new mailing. Just stop on “Initializing…”

I am running CiviCRM 4.7.13 with Drupal 7.52. We are using php 5.6.23. When selecting "New Mailing" from the "Mailings" menu, just the message "Initializing... " displayed. Any suggestions ? Thanks ...
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33 views

CiviMail Two Column Responsive Template no longer responsive?

About a month ago our email newsletter based upon the default two column responsive template that's included within Civi Core stopped appearing correctly (in single column) in the Android Outlook app. ...
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23 views

What could stop a mailing from being sent?

When I submit a mailing (as administrator), it works correctly. When another user (WP editor) does it, the mailing didn't get sent. There was nothing unusual in the cron job log as far as I could see. ...
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153 views

Problem in CiviMail after upgrade of CiviCRM 4.5.4 to 4.7.10 in Joomla 2.5.28

I have recently upgraded CiviCRM 4.5.4 to 4.7.10 latest stabled version. I can't select any recipients from CiviMail recipient dropdown, when I select a group, the field label goes red and it ...
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32 views

importing contacts

I am trying to import 714 contacts to the system. I am able to do it but before the final DONE click it shows 445 total number of rows in the imported date and 1251 total number of contact records or ...
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40 views

Setting a contact's preferred email address per mailing group

What is the recommended way to set different preferred email addresses for a contact for each of their groups? Eg. Contact A has a work email address (primary) and a home email address, and is in '...
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57 views

Civimail New Mailing; “Track Click Throughs” and “Track Opens” off by default.

When doing a new mailing, you can choose "Track Click Throughs" and "Track Opens". These are on by default. Is it possible to set them off by default? Thanks,
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192 views

CiviCRM Scheduled Mailing Timezone issue

We are facing an issue with timezone after upgrading CiviCRM to 4.6.14 from 4.5.8. Our CMS is Drupal 7.43. It seems if an admin sets a scheduled mail to be sent immediately, then the scheduled date ...
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49 views

Civi mail - can not use Bold / strong or any h1-6 tags in email?

Civi mail - can not use Bold / strong or any h1-6 tags in email ?? This is the error I get. I'm using 4.6.16. Sorry, an error occurred and your information was not saved.
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80 views

Blank emails to some specific addresses

I'm having the exact same problem as reported in this ticket: https://issues.civicrm.org/jira/browse/CRM-18157 I receive blank emails (Email Subject ok) on one of my email address but not on another ...
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49 views

CiviEvent URLs - differ between Dashboard & Manage Events

I'm not sure when this broke, as I was just alerted to it. Running Drupal 7 and CiviCRM 4.7.6. Events receive differently structured URLs in Manage Events and Events Dashboard. Manage Events shows ...
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12 views

Does the Recipients - Edit options - location type for CiviMail override the default bulk email settings?

I am updating the user guide and don't have access to a 4.6 or 4.7 site where email is working, so I would appreciate an answer to the following rather than "test it yourself" (which otherwise would ...
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69 views

Bulk emails failing - showing as 'Running'. How to debug?

Bulk scheduled emails are failing - they are shown as 'Running' but never finish - one mailing has taken a day and a half to send 30 out of 47 emails, and subsequent mailings are doing nothing. The ...
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25 views

CiviMail - delivered and opened are always the same

For the report for a mailing from CiviMail, delviered and opened counts are always the same. Our client reports that for a number of mailings, the number opened always equals the number delivered. ...
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158 views

CiviMail - KC Finder Cannot Upload Images in CiviCRM 4.6.8

I'm using CiviCRM 4.6.8 on Wordpress 4.3.1. When using composing an HTML message template, I am unable to upload images into the email, using KC finder. I get these warnings: Warning: Invalid ...
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58 views

Is sending a ticket barcode in an email illegal?

According to this post, sending a barcode in a e-ticket is patented. So is it illegal?
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39 views

How to enable CKFinder 3.0 with CiviMail on CiviCRM 4.6.6

Problem: I cannot get CKFinder 3.0 to work on the CiviMail module. It is currently working in other CiviCRM modules, such as; events. Installation: Drupal 7.38 CiviCRM 4.6.6 CKFinder 3.0 I have ...
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39 views

SocketLabs integration for Drupal 7?

Are there any current integrations with SocketLabs that would report failed sends, hard bounces and spam reports back to CiviCRM in a Drupal 7 site? There is a 5 year old integration between ...
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59 views

Different Number of Contacts in Smartgroup and CiviMail

I have a smart group with about 3000 contacts, but when I create a mailing and add only that group, CiviMail shows the total recipients as 6400+. I did some research and found this but those issues ...
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18 views

Upgrading to 4.6 Joomla. Civi Mail can't generate the text editor

Since I upgraded to 4.6 I can't create any Newsletter email anymore. Html Editor is not showing. Please see two images step 1 and step 2 to understand process.
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20 views

First steps for membership software

My european organization (~ 500 members) wants to buy a membership software. So far we have used a german site, but due to their advertisements within e-mails sent by us, we are not satisfied. In ...
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13 views

Email sending Configuration on multisite

On one of my multi-site (sub-folder) I can't succeed to send even test emails from within CiviCRM even though I use a Drupal Webform and it sends confirmation emails from this particular multisite ...
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20 views

Bounce handling with amazon-ses not working

I am trying to get the extension amazon-ses working. I have created an AWS account, signed up for SES mail, and verified my domain. DKIM and SPF are working and verified. I signed up for SNS, created ...
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1answer
16 views

What permissions are needed to edit Mosaico templates?

My guess it that template creation and editing requires Administer CiviCRM - but wanted to check in and see if there was another way. Thanks!
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26 views

Error when sending a test from CiviMail

This is a new installation of CiviCRM 5.14.0 on WordPress 5.2.1 I've created a test CiviMail using one of the default templates. When I attempt to send a test mail, I get a pop-up that says "Sorry an ...
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21 views

403 error when accessing or exporting CiviMail open reports

Running CiviCRM 5.13.5 on Drupal 7.67. I have all admin permissions, and all permissions relating to CiviReport. Trying to run reports on CiviMail to export as CSV everyone who opened a particular ...
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28 views

If I exclude an address from a bulk email is it rational to assume that the mailing won't go to that address?

It seems rational to me to assume that if a mailing is set up where a group (or past mailing) is excluded, then any records that share the same email address as an excluded record, should also be ...
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28 views

CiviMail broken after upgrade from 4.7.20 to 4.7.27 (Drupal 7.56)

When I click Mailing > New Mailing, I get the following URL : https://mysite.com/civicrm/a/#/mailing/new, (instead of https://mysite.com/civicrm/mailing/new ?) ... and I am driven to a dashboard page ...
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76 views

CiviMail-New Mailing page not working

I'm having the same issue as this post but I'm running D7, civi 4.7.24 Civimail Not working after upgrade to 4.7.21 with Joomla 3.7.3 unless I turn on debugging I disabled the Asset caching as ...
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52 views

CiviMail Template links are not working

I am using CiviCRM on wordpress 4.8.1 I am trying to set up our email templates. When I link to something the html is correct and links to the correct page, but when I send the email the links become ...
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35 views

Mailings appear to complete but do not send and remain “running”

I am using Drupal 7.56 and CiviCRM 4.7.20. When I execute the mailing scheduler it appears to complete successfully but no email is sent. It fails with this error: line 81 of /var/www/html/sites/...
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102 views

Scheduled mailings are started, but not finished, no messages sent unless “Run now”

I'm at a similar situation as in this question, which was a bug that supposedly got fixed. Scheduled mailings get started by the cron job, but no mailings are sent and the job never finish. We had ...
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35 views

CiviMail - copied mailings incorrectly “remember” recipients

We have a smart group we want to send a mailing to. The mailing (on the first tab) indicates "~458 recipients". But the smart group itself says it currently has 244 contacts. The smart group is the ...
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78 views

Mailings: Error 500 with Click Through Tracking

I get an error with tracked urls in mailings. When the user clicks the link inside the mail, he gets a page telling him "error 500". If error reporting is on in php, I get following error: Fatal ...
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50 views

CiviMail Next and Test Buttons Disabled

I'm trying to set up a mailing in Civi using a smart group. I have the Mailing Name, Recipients, Subject, Content, and the two unsubscribe tokens. The test and next buttons are still disabled. I'm ...
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164 views

CiviMail not recognizing Tokens

After upgrading to civi 4.4.19 Civi doesn't recognize built in tokens. The upgrade was smooth with no errors reported. Symptoms are as follows: (1) If {domain.address} and {action.optOutUrl} are in ...
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79 views

Civimail tracked links seem to be broken in 4.6.8

Links within both old (prior to update to 4.6.8) and new promo emails are not working at all. Resulting in something like this: The requested page "/sites/all/modules/civicrm/extern/url.php?u=2698&...
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1answer
141 views

Unable to Select Mailing Recipients

CiviCRM 4.6.10 and 4.6.11 Joomla 2.5.28 No Civi extensions installed Have tried different templates, disabling Joomla plugins, switching WYSIWYG editors, etc. Rather extensive error log in web ...