Questions tagged [civimail]

Questions specifically about CiviCRM's mass mailings system CiviMail. For question about general mail related issues in CiviCRM use the tag *email*.

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193 views

CiviMail DB Error: no database selected

Civi 4.6.15 Joomla 3.5.1 Previously I upgraded my civi version to 4.7, and somehow I corrupted my database. I reinstalled a clean 4.6.15 and restored my database from backup. It seemed to be working. ...
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1answer
45 views

Sending one copy of each CiviMail campaign to a specific email address?

I have been asked to generate one copy of each mailing sent to go to a specific mailbox (say emails@example.org) that they will check for validation of emails sent (with content comparison) versus ...
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1answer
41 views

Why does A/B testing cause 'dedupe by email' to fail when sending CiviMail to contacts with same email address

Client is asking why 4 emails have been delivered to 4 contacts who all have same address. Test1: tested with 2 contacts and didn't use A/B testing. Outcome: was told would be delivered to ~1 ...
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2answers
204 views

CiviMail tracking opens stopped working after upgrade to 4.7.x

CiviMail reports track unique opens and total opens, but after upgrading to 4.7 line, suddenly all mailing register 0 opens. I have testing and opened a test email and CiviMail does not register the ...
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166 views

How to insert youtube link in Civimail, like in mailchimp?

I am trying to send a newsletter with a youtube video link. How to insert youtube link in Civimail, like in mailchimp?
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115 views

How can I add the “automated mailer task cron job”?

I'm sorry guys, I have really no idea what I'm doing. I'm just trying to learn as I go. I've been checking out forums and videos and it all leads me to this: I need to know the command so I can add ...
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1answer
116 views

CiviMail causes read timeout on Methods.pm

Version 4.6.9 When a scheduled bulk email is sent, Cron Daemon returns read timeout at /usr/local/share/perl5/Net/HTTP/Methods.pm line 271. Line 271 is inside the function sub my_readline. This has ...
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1answer
28 views

how to add two dropdowns parallel to each other

how to add two dropdowns parallel to each other, e.g. one drop down with name of the item and the second dropdown with the quantity of the item. I have tried to add two dropdowns but they appeared one ...
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1answer
73 views

Whitescreen (500 error) with Civimail

As best I can tell, the menu link for a new mailing: https://mysite.org/civicrm/mailing/send?reset=1 Redirects to https://mysite.org/civicrm/a/#/mailing/new But this fails as a white screen. The ...
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55 views

How to use existing scheduled email function programmatically in extensions?

I need to send payment page links to user on schedule basis, is there any way to use existing scheduled email functionality trough custom extension?
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38 views

Civimail reuse link returns to CiviCRM home page

CiviCRM 4.6.0 and Joomla I'm trying to reuse a send mailing but when I click on the link it does not create a copy but returns to the CiviCRM home page. I have tried with several different malings.
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1answer
43 views

CiviMail adds call to onbeforeunload function then throws “Illegal Characters” error over and over again

I recently upgraded to 4.6.2...All's well until I try to create a new mailing. Every time I start to compose a message from scratch, or use a template a javascript call to the 'onbeforeunload' ...
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1answer
15 views

access civimail images from Drupal media browser

If we wish to reuse images in a node on the main Drupal site uploaded for a CiviMail email newsletter, we can not access with the media browser widget for a field from: sites/default/files/civicrm/...
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22 views

CiviMail stuck on 'estimating' number of recipients

Drupal 7.69, CiviCRM 5.26.1 Hi everyone, I had a similar issue (but seem to have identified something different) a few months ago. Trying to send a mailing to a group, 'Donors'. This group is not ...
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33 views

Specific mailing always fails with 42% success rate

I have a mailing group, which isn't a smart group, that always fails at 42%. I then add the successful ones to a group and resend the mailing and exclude that group. This then sends 32%. I repeat the ...
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9 views

there is an error in your request - civimail opt-out from browser

I have started receiving opt-out error messages from users who try opting out of bulk mailing. This only happens if user views email following the {mailing.viewUrl} token. The opt-out link works if it ...
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27 views

Administrator access denied to CiviMail

I've mostly successfully migrated CiviCRM and Drupal to a new host and updated the software. I'm now running CiviCRM 5.24.5 under Drupal 7.70. I am logged in as an administrator, and I can access ...
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20 views

CiviMail Scheduled Job Running But Not Sending mails

I am running CiviCRM 5.25.0, PHP 7.2 When a mailing job is scheduled, it shows running as per "Scheduled Job" but no email is sent, until I run "Process Scheduled Mailing" manually. Cron on cpanel ...
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0answers
56 views

View full syntax bounces

After finding my bounce messages were seemingly disappearing into the ether when sending mail with mail(), I'm trying to configure CiviCRM to send using G Suite's SMTP relay. I've configured the SMTP ...
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18 views

CiviMail mail job fails to complete, even though mail is sent

This is a continuation of a problem I thought I had resolved earlier, is there a maximum number of links permitted in an outbound email? I am using WordPress 5.4 and CiviCRM Version 5.18.4. I could ...
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1answer
22 views

DB Syntax Error: CiviMail

Drupal 7.69, Civi 5.23.0 A colleague just had an issue with CiviMail. She was trying to send a mail to Group "Volunteers" but exclude people in Group "Garden Volunteers". Instead of saying the number ...
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22 views

Why are the web links in my scheduled email broken?

When I send a test email via CRM, the web links work perfectly. When the actual email is shared, it arrives in the recipient's inbox with none of the web links working. Could you
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1answer
30 views

Emails get stuck on send. How do I debug it?

I can send emails individually, but bulk emails never seem to work right. I've had no luck troubleshooting it, so I created a test group and added my own contact user to it and verified that it has my ...
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13 views

bounced emails are in the contact table but not in the bounce report

I have drupal 7.69 with civicrm 5.24.3 successfully running on siteground. I am running under windows 10 and have multiple browsers installed, all current (EDGE, Chrome, FireFox, Opera). Running ...
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1answer
10 views

how do I make the FROM box on a bulk email show the same list as a single email?

I toggled the yes/no box "Allow mail from logged in contact" to yes, but it doesn't affect the "new mailing" screen which is really the most important one for me. Can I change this somehow? Is there ...
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12 views

Report for unsent Mail campaigns?

I want to create a report with unscheduled campaigns i.e. Drafts to add directly to the dashboard but I can only choose between Complete and Incomplete. Is there a way to do so? regards, Guillaume
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17 views

Is Civimail reply tracking broken?

I have set 'Enable custom reply' to 'Yes' in 'Mailer Settings' and when I replied to an email I got the following message from cron: "Failed Processing: Re: Test reply, Action: r, Job ID: 93, Queue ID:...
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19 views

Mailing Reports aren't being received, even though they are shown as complete and delivered successfully

Monthly Newsletter was prepared and submitted for mailing correctly in CiviCRM. The mailing was scheduled, completed, and delivered successfully, per the CiviCRM mailing status report. However, the ...
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1answer
21 views

Permissions help with using action.forward token in an email

I want to add a forward to a friend at the bottom of an email. When recipient clicks they see the "enter up to 5 email address" page however if they are a non-authenticated user they get a Undefined ...
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1answer
26 views

Missing input parameters error on opt-out form

Our site is producing fatal "Missing input parameters" errors from the mailing opt-out form. This happens several times every day at random times. I have looked at a few other SE posts with similar ...
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21 views

First steps for membership software

My european organization (~ 500 members) wants to buy a membership software. So far we have used a german site, but due to their advertisements within e-mails sent by us, we are not satisfied. In ...
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17 views

Email sending Configuration on multisite

On one of my multi-site (sub-folder) I can't succeed to send even test emails from within CiviCRM even though I use a Drupal Webform and it sends confirmation emails from this particular multisite ...
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26 views

Error when sending a test from CiviMail

This is a new installation of CiviCRM 5.14.0 on WordPress 5.2.1 I've created a test CiviMail using one of the default templates. When I attempt to send a test mail, I get a pop-up that says "Sorry an ...
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31 views

If I exclude an address from a bulk email is it rational to assume that the mailing won't go to that address?

It seems rational to me to assume that if a mailing is set up where a group (or past mailing) is excluded, then any records that share the same email address as an excluded record, should also be ...
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1answer
46 views

sparkpost email config

Trying to set up Sparkpost for Civicrm 5.12.0 / WP 5.1.1 / php 7.2 I was trying the cividesk extension but I'm on the EU server and can't figure out the fiddling needed to access that just yet. So I'...
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2answers
87 views

Use Mosaico or easy editor to edit email system template

I'm using 4.7.29 CiviCRM with latest Wordpress version. Is it possible to edit email template (i.e. "Events - Registration Confirmation and Receipt (on-line)") with Mosaico ? Or with another ...
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1answer
66 views

Very slow mailing job with Mosaico with Imagick and UrlFilter.php errors

I have a problem where my mailing is being sent crazy slow, like hundred emails an hour. At the same time my cpu utilization is of the charts where apache2 is using like 99% of the cpu. In the php ...
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0answers
28 views

CiviMail broken after upgrade from 4.7.20 to 4.7.27 (Drupal 7.56)

When I click Mailing > New Mailing, I get the following URL : https://mysite.com/civicrm/a/#/mailing/new, (instead of https://mysite.com/civicrm/mailing/new ?) ... and I am driven to a dashboard page ...
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85 views

CiviMail-New Mailing page not working

I'm having the same issue as this post but I'm running D7, civi 4.7.24 Civimail Not working after upgrade to 4.7.21 with Joomla 3.7.3 unless I turn on debugging I disabled the Asset caching as ...
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58 views

CiviMail Template links are not working

I am using CiviCRM on wordpress 4.8.1 I am trying to set up our email templates. When I link to something the html is correct and links to the correct page, but when I send the email the links become ...
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36 views

Mailings appear to complete but do not send and remain “running”

I am using Drupal 7.56 and CiviCRM 4.7.20. When I execute the mailing scheduler it appears to complete successfully but no email is sent. It fails with this error: line 81 of /var/www/html/sites/...
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2answers
37 views

civicrmHooks.php no longer invoked under Joomla and CiviCRM 4.7.20

This is related to Invoking hook_custom_tokens and hook_custom_tokenValues in Joomla which used to work. It has now appeared to have stopped working which means that the custom tokens handled by ...
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0answers
106 views

Scheduled mailings are started, but not finished, no messages sent unless “Run now”

I'm at a similar situation as in this question, which was a bug that supposedly got fixed. Scheduled mailings get started by the cron job, but no mailings are sent and the job never finish. We had ...
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29 views

CiviMail: How to make url tracking not default? [duplicate]

We're using CiviCRM 4.7.15 and want to uncheck the url tracking checkboxes in CiviMail per default. Disabling them by pure JS/jQuery is a bit hacky due to the fact that CiviMail uses angular. What's ...
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1answer
19 views

How do we tie groups or memberships to a product and be able to mail with it?

We are new to CiviCRM and have consulted both this forum and the book + videos. Still at a loss for a solution. We have multiple publications with different people titles associated with it. (e.g. ...
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35 views

CiviMail - copied mailings incorrectly “remember” recipients

We have a smart group we want to send a mailing to. The mailing (on the first tab) indicates "~458 recipients". But the smart group itself says it currently has 244 contacts. The smart group is the ...
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81 views

Mailings: Error 500 with Click Through Tracking

I get an error with tracked urls in mailings. When the user clicks the link inside the mail, he gets a page telling him "error 500". If error reporting is on in php, I get following error: Fatal ...
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0answers
50 views

CiviMail Next and Test Buttons Disabled

I'm trying to set up a mailing in Civi using a smart group. I have the Mailing Name, Recipients, Subject, Content, and the two unsubscribe tokens. The test and next buttons are still disabled. I'm ...
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180 views

CiviMail not recognizing Tokens

After upgrading to civi 4.4.19 Civi doesn't recognize built in tokens. The upgrade was smooth with no errors reported. Symptoms are as follows: (1) If {domain.address} and {action.optOutUrl} are in ...
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81 views

Civimail tracked links seem to be broken in 4.6.8

Links within both old (prior to update to 4.6.8) and new promo emails are not working at all. Resulting in something like this: The requested page "/sites/all/modules/civicrm/extern/url.php?u=2698&...