Questions tagged [civimail]

Questions specifically about CiviCRM's mass mailings system CiviMail. For question about general mail related issues in CiviCRM use the tag *email*.

Filter by
Sorted by
Tagged with
0
votes
1answer
29 views

how to add two dropdowns parallel to each other

how to add two dropdowns parallel to each other, e.g. one drop down with name of the item and the second dropdown with the quantity of the item. I have tried to add two dropdowns but they appeared one ...
0
votes
1answer
75 views

Whitescreen (500 error) with Civimail

As best I can tell, the menu link for a new mailing: https://mysite.org/civicrm/mailing/send?reset=1 Redirects to https://mysite.org/civicrm/a/#/mailing/new But this fails as a white screen. The ...
0
votes
1answer
56 views

How to use existing scheduled email function programmatically in extensions?

I need to send payment page links to user on schedule basis, is there any way to use existing scheduled email functionality trough custom extension?
0
votes
1answer
39 views

Civimail reuse link returns to CiviCRM home page

CiviCRM 4.6.0 and Joomla I'm trying to reuse a send mailing but when I click on the link it does not create a copy but returns to the CiviCRM home page. I have tried with several different malings.
0
votes
1answer
44 views

CiviMail adds call to onbeforeunload function then throws “Illegal Characters” error over and over again

I recently upgraded to 4.6.2...All's well until I try to create a new mailing. Every time I start to compose a message from scratch, or use a template a javascript call to the 'onbeforeunload' ...
0
votes
0answers
11 views

Adding fields to list unsubscribe page

I'd like to collect some feedback from people when they unsubscribe from our mailing lists, but it seems that civiCRM doesn't have a way for me to access the unsubscribe page to add additional custom ...
0
votes
0answers
21 views

Preventing CiviMail from Resizing Images for Membership Cards

Because of Covid-19 restrictions, our men's group isn't printing and laminating membership cards for 2021. Instead I'm trying to use CiviMail to send a facsimile of the card(s) that the member can ...
0
votes
1answer
11 views

Import bulk email addresses

I have 700 email addresses in an Excel doc. How can I import them en masse to a single smart folder for a one-off mailing?
0
votes
0answers
13 views

Bounce processor scheduled job is working but not flagging emails as bounced

We've had a bounce processor set up (and working) for about 2 years. Recently, I'd guess the last two months I'm not exactly sure when this started, it has not been fully working. I can see the ...
0
votes
0answers
15 views

Do I need a mailing service? [duplicate]

We are a one person shop with a mailing list of 1,250 (and growing). I'm considering setting up on spark - or hosting my own at civihost. I'm concerned about the deliverability of bulk e-mail with ...
0
votes
0answers
20 views

Random space characters were added in mailing

I have sent a newsletter yesterday using a Mosaico template. The final mail had arbitrary space characters, where one of them landed in one of the urls and render that url garbage. The spaces are not ...
0
votes
1answer
31 views

CiviMail Unsubscribe link goes to a generic/undefined Wordpress page

When the recipients of my mailing try to click on the "Unsubscribe" link the user is taken to a generic/undefined page that reads: "CiviCRM Do not delete this page. Page content is ...
0
votes
0answers
40 views

Send a mail to a group which contains contacts

After creating a group. I have added contacts to this group and when I try to send a mail to a group I am blocked by an error and the mail does not go. I remind you that sending email for each ...
0
votes
0answers
11 views

Bulk mailing to a group has no recipients

I'm trying to send a mass emailing to a group I have set up. When I put the group into the mailing, it shows that there are no recipients even though there should be hundreds. I have found that if I ...
0
votes
1answer
21 views

access civimail images from Drupal media browser

If we wish to reuse images in a node on the main Drupal site uploaded for a CiviMail email newsletter, we can not access with the media browser widget for a field from: sites/default/files/civicrm/...
0
votes
0answers
27 views

CiviMail stuck on 'estimating' number of recipients

Drupal 7.69, CiviCRM 5.26.1 Hi everyone, I had a similar issue (but seem to have identified something different) a few months ago. Trying to send a mailing to a group, 'Donors'. This group is not ...
0
votes
0answers
14 views

there is an error in your request - civimail opt-out from browser

I have started receiving opt-out error messages from users who try opting out of bulk mailing. This only happens if user views email following the {mailing.viewUrl} token. The opt-out link works if it ...
0
votes
0answers
32 views

Administrator access denied to CiviMail

I've mostly successfully migrated CiviCRM and Drupal to a new host and updated the software. I'm now running CiviCRM 5.24.5 under Drupal 7.70. I am logged in as an administrator, and I can access ...
0
votes
0answers
31 views

CiviMail Scheduled Job Running But Not Sending mails

I am running CiviCRM 5.25.0, PHP 7.2 When a mailing job is scheduled, it shows running as per "Scheduled Job" but no email is sent, until I run "Process Scheduled Mailing" manually. Cron on cpanel ...
0
votes
0answers
67 views

View full syntax bounces

After finding my bounce messages were seemingly disappearing into the ether when sending mail with mail(), I'm trying to configure CiviCRM to send using G Suite's SMTP relay. I've configured the SMTP ...
0
votes
0answers
23 views

CiviMail mail job fails to complete, even though mail is sent

This is a continuation of a problem I thought I had resolved earlier, is there a maximum number of links permitted in an outbound email? I am using WordPress 5.4 and CiviCRM Version 5.18.4. I could ...
0
votes
1answer
31 views

DB Syntax Error: CiviMail

Drupal 7.69, Civi 5.23.0 A colleague just had an issue with CiviMail. She was trying to send a mail to Group "Volunteers" but exclude people in Group "Garden Volunteers". Instead of saying the number ...
0
votes
0answers
22 views

Why are the web links in my scheduled email broken?

When I send a test email via CRM, the web links work perfectly. When the actual email is shared, it arrives in the recipient's inbox with none of the web links working. Could you
0
votes
1answer
36 views

Emails get stuck on send. How do I debug it?

I can send emails individually, but bulk emails never seem to work right. I've had no luck troubleshooting it, so I created a test group and added my own contact user to it and verified that it has my ...
0
votes
0answers
17 views

bounced emails are in the contact table but not in the bounce report

I have drupal 7.69 with civicrm 5.24.3 successfully running on siteground. I am running under windows 10 and have multiple browsers installed, all current (EDGE, Chrome, FireFox, Opera). Running ...
0
votes
0answers
21 views

Is Civimail reply tracking broken?

I have set 'Enable custom reply' to 'Yes' in 'Mailer Settings' and when I replied to an email I got the following message from cron: "Failed Processing: Re: Test reply, Action: r, Job ID: 93, Queue ID:...
0
votes
0answers
22 views

Mailing Reports aren't being received, even though they are shown as complete and delivered successfully

Monthly Newsletter was prepared and submitted for mailing correctly in CiviCRM. The mailing was scheduled, completed, and delivered successfully, per the CiviCRM mailing status report. However, the ...
0
votes
1answer
25 views

Permissions help with using action.forward token in an email

I want to add a forward to a friend at the bottom of an email. When recipient clicks they see the "enter up to 5 email address" page however if they are a non-authenticated user they get a Undefined ...
0
votes
1answer
49 views

Missing input parameters error on opt-out form

Our site is producing fatal "Missing input parameters" errors from the mailing opt-out form. This happens several times every day at random times. I have looked at a few other SE posts with similar ...
0
votes
0answers
21 views

First steps for membership software

My european organization (~ 500 members) wants to buy a membership software. So far we have used a german site, but due to their advertisements within e-mails sent by us, we are not satisfied. In ...
0
votes
0answers
27 views

Error when sending a test from CiviMail

This is a new installation of CiviCRM 5.14.0 on WordPress 5.2.1 I've created a test CiviMail using one of the default templates. When I attempt to send a test mail, I get a pop-up that says "Sorry an ...
0
votes
0answers
32 views

If I exclude an address from a bulk email is it rational to assume that the mailing won't go to that address?

It seems rational to me to assume that if a mailing is set up where a group (or past mailing) is excluded, then any records that share the same email address as an excluded record, should also be ...
0
votes
1answer
48 views

sparkpost email config

Trying to set up Sparkpost for Civicrm 5.12.0 / WP 5.1.1 / php 7.2 I was trying the cividesk extension but I'm on the EU server and can't figure out the fiddling needed to access that just yet. So I'...
0
votes
2answers
98 views

Use Mosaico or easy editor to edit email system template

I'm using 4.7.29 CiviCRM with latest Wordpress version. Is it possible to edit email template (i.e. "Events - Registration Confirmation and Receipt (on-line)") with Mosaico ? Or with another ...
0
votes
1answer
71 views

Very slow mailing job with Mosaico with Imagick and UrlFilter.php errors

I have a problem where my mailing is being sent crazy slow, like hundred emails an hour. At the same time my cpu utilization is of the charts where apache2 is using like 99% of the cpu. In the php ...
0
votes
0answers
28 views

CiviMail broken after upgrade from 4.7.20 to 4.7.27 (Drupal 7.56)

When I click Mailing > New Mailing, I get the following URL : https://mysite.com/civicrm/a/#/mailing/new, (instead of https://mysite.com/civicrm/mailing/new ?) ... and I am driven to a dashboard page ...
0
votes
0answers
89 views

CiviMail-New Mailing page not working

I'm having the same issue as this post but I'm running D7, civi 4.7.24 Civimail Not working after upgrade to 4.7.21 with Joomla 3.7.3 unless I turn on debugging I disabled the Asset caching as ...
0
votes
0answers
65 views

CiviMail Template links are not working

I am using CiviCRM on wordpress 4.8.1 I am trying to set up our email templates. When I link to something the html is correct and links to the correct page, but when I send the email the links become ...
0
votes
0answers
37 views

Mailings appear to complete but do not send and remain “running”

I am using Drupal 7.56 and CiviCRM 4.7.20. When I execute the mailing scheduler it appears to complete successfully but no email is sent. It fails with this error: line 81 of /var/www/html/sites/...
0
votes
2answers
37 views

civicrmHooks.php no longer invoked under Joomla and CiviCRM 4.7.20

This is related to Invoking hook_custom_tokens and hook_custom_tokenValues in Joomla which used to work. It has now appeared to have stopped working which means that the custom tokens handled by ...
0
votes
0answers
107 views

Scheduled mailings are started, but not finished, no messages sent unless “Run now”

I'm at a similar situation as in this question, which was a bug that supposedly got fixed. Scheduled mailings get started by the cron job, but no mailings are sent and the job never finish. We had ...
0
votes
0answers
29 views

CiviMail: How to make url tracking not default? [duplicate]

We're using CiviCRM 4.7.15 and want to uncheck the url tracking checkboxes in CiviMail per default. Disabling them by pure JS/jQuery is a bit hacky due to the fact that CiviMail uses angular. What's ...
0
votes
1answer
19 views

How do we tie groups or memberships to a product and be able to mail with it?

We are new to CiviCRM and have consulted both this forum and the book + videos. Still at a loss for a solution. We have multiple publications with different people titles associated with it. (e.g. ...
0
votes
0answers
35 views

CiviMail - copied mailings incorrectly “remember” recipients

We have a smart group we want to send a mailing to. The mailing (on the first tab) indicates "~458 recipients". But the smart group itself says it currently has 244 contacts. The smart group is the ...
0
votes
0answers
84 views

Mailings: Error 500 with Click Through Tracking

I get an error with tracked urls in mailings. When the user clicks the link inside the mail, he gets a page telling him "error 500". If error reporting is on in php, I get following error: Fatal ...
0
votes
0answers
52 views

CiviMail Next and Test Buttons Disabled

I'm trying to set up a mailing in Civi using a smart group. I have the Mailing Name, Recipients, Subject, Content, and the two unsubscribe tokens. The test and next buttons are still disabled. I'm ...
0
votes
0answers
182 views

CiviMail not recognizing Tokens

After upgrading to civi 4.4.19 Civi doesn't recognize built in tokens. The upgrade was smooth with no errors reported. Symptoms are as follows: (1) If {domain.address} and {action.optOutUrl} are in ...
0
votes
0answers
84 views

Civimail tracked links seem to be broken in 4.6.8

Links within both old (prior to update to 4.6.8) and new promo emails are not working at all. Resulting in something like this: The requested page "/sites/all/modules/civicrm/extern/url.php?u=2698&...
0
votes
1answer
82 views

scheduled mailings dont send - civicrm4.1 [duplicate]

If we schedule a mailing, they only ever say running in the status column but never get sent. The only way they send is if we hit "execute now", so at least we know they are no email config/password ...
0
votes
0answers
28 views

CiviMail Incomplete Load [duplicate]

I'm using Joomla 3.4.1 and CiviCRM 4.6.2. When I click on Mailings > New Mailing, it's as if the component only partially loads. I have a menu bar with Search, Contacts, and Contributions; no other ...