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Questions tagged [civimail]

Questions specifically about CiviCRM's mass mailings system CiviMail. For question about general mail related issues in CiviCRM use the tag *email*.

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6
votes
1answer
82 views

Does archiving mailings do anything in particular?

CiviMail has an option to archive mailings (when browsing mailings). Does changing the status to archived have any concrete impact on mailings, such as cleaning up information in the database? If not,...
5
votes
5answers
670 views

Mobile responsive email template

Has anyone created a mobile responsive email newsletter template to work with Civimail? If so, can you please share the link to an example of the email newsletter which uses the template? If you have ...
5
votes
3answers
300 views

Why I am getting a “?” in a PDF letters beside images?

I have a PDF letter (thankyou for donations) that I've created in a new implementation of civi for our organization. I've struggled with formatting it to look nice when converted to PDF, and ...
5
votes
3answers
481 views

Outgoing Mail Settings, CiviSMTP & PHP 5.6.x Problem

After upgrading CiviCRM from 4.3.8 to 4.7.15 on Drupal 7, our outgoing mail is giving an error after sending a test email. I'm on a Debian server running PHP 5.6.x and we use CiviSMTP for our outgoing ...
5
votes
2answers
685 views

How does Civimail reply tracking and forwarding work?

Track replies and forward replies are ticked for a particular mailing. When someone replies, exactly how does CiviCRM determine the address to forward the mail to. The reply is using VERP. Is this ...
5
votes
3answers
62 views

Conditional logic in Thank You letters

I recently took over the donor thank you letter process at the organization I work for and saw that Civi has the ability to create thank you letters for donors. The organization I work for has 5 ...
5
votes
3answers
59 views

Is there a size limit on attachments in CiviMail?

I am trying to attach a PDF of just 5024KB to a mailing in CiviMail. The attachment is failing, with no explanation as to why. Is there a file size limit or could anyone suggest another reason a file ...
5
votes
2answers
172 views

How do I upload mailing content in 4.6?

I love the new Civi mail enhancements in 4.6 but just wondering what happened to the "upload content" button. Is it still possible to upload mailing content from a file?
5
votes
1answer
52 views

Why do click and open reports show times in UTC rather than the site's timezone?

The mailing and click tracking reports are showing times in UTC. There is no PHP MySQL timezone mismatch - and mysql -e 'select now()' and date return the right times - as per timezone.
5
votes
2answers
141 views

Label printing: how can I only combine people with relationship

There is an option to combine people at one address to get just one printed label, but this is no good for us as we have congregation members living in the same old person's home who should all get an ...
5
votes
3answers
486 views

Why is test email but not mail campaigns working with Amazon SES with CiviCRM?

I have configured Amazon SES with CiviCRM, after configure outbond setting in CiviCRM I got mail from my CRM via amazonses.com with Subject "Test for SMTP settings" and body "SMTP settings are ...
5
votes
2answers
442 views

Send test mail works, CiviMail doesn't

On a 4.7.11 site, I'm trying to send mails using the smtp relay server of google. I followed the instructions on the google website for setting up mail relay in G suite (https://support.google.com/a/...
5
votes
1answer
566 views

how to configure civimail when using Google mail?

My mails are not being sent, even when I choose to send immediately. My domain uses Gmail servers to handle our email accounts. I'm assuming my settings at /civicrm/admin/mailSettings?action=update&...
5
votes
3answers
72 views

Migrating to Pantheon: How to make CiviMail editor insert images with non-relative refs?

When our site migrated to Pantheon, all the images in a mailing became broken when the mailing was received. I saw this (https://stackoverflow.com/questions/27569280/civicrm-civimail-images-are-...
5
votes
1answer
118 views

How can I reference a contact's Drupal/Wordpress/Joomla account with a CiviMail token?

From time to time we need to send messages through CiviMail that include a contact's CMS (Drupal/Wordpress/Joomla) username or ID. How can we add this to the available tokens?
5
votes
1answer
163 views

Does anyone have a working example for CiviMail bulk emails on Wordpress and 4.7.x

Do you have a CiviCRM installation with bulk email working on the latest wordpress and CiviCRM 4.7.x, using a cron job set up in cPanel? I have been unable to get cli.php or wp-cli.php to work ...
5
votes
4answers
66 views

“Mailing” tab won't disappear after disabling CiviMail component

Shouldn't the "Mailing" tab in the navigation disappear when I disable the CiviMail component in the administrator settings? Because I can still see it, after I disabled the component and I get a ...
5
votes
1answer
116 views

CiviMail mailing sometimes has 0 intended recipients

I'm creating some CiviMail mailings using the API. Sometimes my mailings get created and scheduled, but when they execute, they are marked as "completed" but show as having Intended Recipients: 0 in ...
5
votes
1answer
72 views

Can a user be allowed to Create a CiviMail but not Schedule it

Concept is some users can only create Drafts, and then effectively submit them to some higher authority (presumably creates an Activity to notify right people) who has to Review and Schedule the ...
5
votes
3answers
288 views

What does the 'Validate Email Address from Mailings' scheduled job do?

Under Settings > Scheduled Jobs there is a job called 'Validate Email Address from Mailings'. I'm not clear what this does exactly. The documentation says: Updates the reset_date on an email ...
5
votes
1answer
69 views

How to set default for 'Unsubscribe Group' in civimail

Do a search using 'Find Contacts' Select a few and choose task 'Email - schedule/send via CiviMail' How do I set default value for Unsubscribe Group? Any help is much appreciated.
5
votes
1answer
75 views

Inbound Email - Formatting? (emails with HTLM code are ignored)

Can emails with HTML code (images, tables, etc.) be brought into CiviCRM with the inbound email job? Any emails I have with images or tables get ignored by the Process Inbound Emails job. In ...
5
votes
0answers
45 views

Resend a mailing to recipients who did not open

Our communications staff wants to be able to resend a mailing (or send a new mailing) to recipients who did not open a previous mailing. Of course, this is possible by creating a group from the "...
5
votes
0answers
117 views

What is your CiviMail throughput/sending speed with sparkpost?

We've just started using sparkpost to deliver our email, the sparkpost control panel provides some really nice stats and insight into mailing performance as well as how your emails are being treated ...
4
votes
5answers
247 views

Failed to locate Mosaico graphics driver

I'm using Drupal 7 and CiviCRM version 5.13.4 and I'm having a problem with using Mosaico. When I try to create new templates, I'm unable to add new images to them. I can't drag and drop any images ...
4
votes
3answers
198 views

Upgraded to PHP 7.2; no errors but Sparkpost doesn't receive and send CiviMail

I upgraded to PHP 7.2 and received the system warning​ stating "your SMTP password will not be stored encrypted, and if you have recently upgraded from a PHP that stored it with encryption, it will ...
4
votes
5answers
77 views

Drupal block not appearing on CiviMail page

I want to add some inline help to the New mailing CiviMail. e.g. show a block on this page civicrm/a/#/mailing/12345 I've created my drupal block, set it to appear in the correct theme and set it to ...
4
votes
2answers
360 views

Test email does not match CiviMail WYSIWYG editor

We are building complex emails with a multi-column template. The geometry of the mailing looks good in the WYSIWYG editor, but when you send a test email, it looks different. Does anybody hear the ...
4
votes
2answers
397 views

CiviMail - when Track Click Throughs is enabled, links result in a white screen with warnings

We are creating a mailing and trying to track click-throughs. When 'Track Click-Throughs' is enabled, clicking on any of the links results in a URL like this: https://mysite.org/sites/all/modules/...
4
votes
8answers
292 views

Problem with CiviMail Menu on Joomla 3.4.1 - CiviCRM 4.6.2

I upgraded to CiviCRM 4.6.2 on Joomla 3.4.1 last week. Everything seemed to work fine, however, when I tried to send out a New Email today, the CiviMail page did not display, the CiviCRM menu did not ...
4
votes
2answers
111 views

Embedding Google Analytics code on CiviMail message

I'm guessing this isn't possible, but it never hurts to ask... We publish our newsletter using CiviMail and have the mailings publicly visible, then add links to the published version for people to ...
4
votes
3answers
150 views

How do I send mailings to subsets via the API?

This is a big question :-) I'd like to be able to use the API to send mailings to subsets of groups. What is the simplest way to achieve this? Ideally I'd like to be able to define a subgroup using ...
4
votes
1answer
215 views

SMTP Service: Do I really need it?

Since I took over this project, we have had an active subscription to CiviSMTP for all of our outgoing email in CiviCRM. We already have our email for our organization going through Gmail, but all ...
4
votes
3answers
769 views

Emails sent to an outlook email address are returned with failed fraud detection

for some reason recently all emails we send that go to an outlook email will have This sender failed our fraud detection checks and may not be who they appear to be. Learn about spoofing What am ...
4
votes
1answer
107 views

How do I change my organisation's address in a mailing?

I want to send out a civi mailing relating to a change of office address - the trouble is, the required {domain.address} refers to the old address and I can't see how to change this? Is there a ...
4
votes
2answers
26 views

Migrating email servers

We are migrating our hosting and need to point to a new email server. Can we turn off/delay scheduled/automatic notifications (CiviMail) while we reconfigure/test? Perhaps this is not necessary (i.e. ...
4
votes
3answers
456 views

CiviCRM Integration wtih WhatsApp

CiviCRM SMS integration is a powerful feature. However, with many people moving to use instant messaging services like WhatsApp, has there been any move to integrate CiviCRM with and instant messenger,...
4
votes
1answer
289 views

Adding dynamic data in CiviMail angular template

I have developed an extension which adds the possibility to add attachments to a message template. When a user select the template in CiviMail the linked attachments are also sent. This is working ...
4
votes
1answer
216 views

Problem using CiviMail with Bluehost

CiviMail likes to use VERP for bounce processing, but it looks optional because there's a checkbox for it on CiviMail Component Settings (where is the documentation for this screen??). Bluehost doesn'...
4
votes
2answers
307 views

CiviMail Unsubscribe link goes to an empty Wordpress page

How do I troubleshoot a non-working Unsubscribe link through CiviMail? In using CiviMail to send a mass mailing, the required Unsubscribe function creates a link like this: http://get-hope-global.org/...
4
votes
2answers
109 views

Hide Base Templates in Mosaico?

now that mosaico has 3 base templates for people to choose from - we don't want our users choosing any of those and only want them to use the custom template we created. Is there something I can do?
4
votes
1answer
147 views

Has anyone used Emojis in CiviMail subject/body?

I am curious if anyone has used Emojis in CiviMail content. I just tried a test mailing with an Emoji in the subject and message body, which show up fine in the editor but do not appear in the test ...
4
votes
4answers
156 views

why is the percentage of successful deliveries greater than the intended recipients in civi mailing report?

I have started experiencing some problems with bulk mailing, for at least 3 mailings the mailing report shows successful deliveries greater than the intended recipients. I have checked the detail ...
4
votes
1answer
155 views

DKIM - configuration question - HOW?

I'm trying to setup DKIM. Where does the private key get input? I've searched docs, and not finding anything. Using my hosting companies mail(). All good on SPF setup, creating keys, setting in DNS,...
4
votes
2answers
94 views

“Forward this email” creates contacts with e-mail and no first/last name

If you click the "Forward this Email" link on a CiviMail mailing, you get a screen that allows you to create records with no first/last name (see attached screenshot). Moreover, there's nothing to ...
4
votes
3answers
317 views

Can't create new mailing. Gets stuck on “Initializing…”

I am using civiCRM on Wordpress. I have configured my SMTP settings correctly as far as I'm aware. The test email sent fine. But when I got to 'Mailings' > 'New Mailing' it says 'initializing...' and ...
4
votes
1answer
171 views

How to force styles in CiviMail templates?

When a basic user uses a template to write an email, is there any way to force the styles in the message? For example, the most common case is when the user creates links in the message body and these ...
4
votes
2answers
205 views

Test Emails Not Working

Suddenly, CiviMail test emails are not working. Note that the emails themselves are going out without problems, just not the tests. Any idea of the problem and how to troubleshoot? CiviCRM version: ...
4
votes
1answer
28 views

Possible bug? “Enable Double Opt-in for Profile Group(s) field” displays twice

Seems that Enable Double Opt-in for Profile Group(s) field option has two identical copies in CiviMail Component Settings. Also present on test server. https://demo.circle-interactive.co.uk/
4
votes
2answers
45 views

How can I make a mailing public after it's been sent?

If a mailing has already been sent, how can we make the archive of it public? We didn't set the Visibility to Public when we were sending it. Is there a way to change this retroactively? Thanks.