Questions tagged [civimail]

Questions specifically about CiviCRM's mass mailings system CiviMail. For question about general mail related issues in CiviCRM use the tag *email*.

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6
votes
1answer
78 views

Can a user be allowed to Create a CiviMail but not Schedule it

Concept is some users can only create Drafts, and then effectively submit them to some higher authority (presumably creates an Activity to notify right people) who has to Review and Schedule the ...
6
votes
1answer
106 views

Is there a previewer for workflow message templates?

After some amount of playing, I've finally started to get the hang of editing message workflow templates (Administer CiviCRM, Communications, Message Templates, System Workflow Messages) to include ...
6
votes
2answers
137 views

CiviCRM 4.6.3 says no extensions available

I cannot update my Mandrill Transactional Emails extension (v 1.5) to version 2.0, because CiviCRM won't list any extensions. How can I install the update? Extension documentation says that if I ...
6
votes
1answer
181 views

Can I use a catchall address if my mail host doesn't support VERP?

Our hosting provider does not seem to be able to support VERP on Exim. Is it possible to use a catchall address instead of relying on VERP for bounce processing and forwarding replies
6
votes
2answers
104 views

CiviMail is only sending to half the recipients

We had a mailing go out to 231 recipients, and it completed within the same minute it started. Looking at the report today, it shows that only 131 were successfully sent, the others all show as "...
6
votes
1answer
92 views

A way to continue a mailing that was cancelled?

Currently when a mailing is scheduled if we see a change that is needed, we have to cancel the mailing, then reuse it, fix the mistake, and send it again. Then we have to delete the original if we ...
6
votes
1answer
72 views

CiviMail scheduling problem due to timezone issues

i have a mailing that looks like it has been caught out due to timezone issues. The person who set it up was in NZ, but moved to Europe but didn't change their timezone. Looks like the Mailing got the ...
5
votes
3answers
231 views

Upgraded to PHP 7.2; no errors but Sparkpost doesn't receive and send CiviMail

I upgraded to PHP 7.2 and received the system warning​ stating "your SMTP password will not be stored encrypted, and if you have recently upgraded from a PHP that stored it with encryption, it will ...
5
votes
5answers
756 views

Mobile responsive email template

Has anyone created a mobile responsive email newsletter template to work with Civimail? If so, can you please share the link to an example of the email newsletter which uses the template? If you have ...
5
votes
3answers
344 views

Why I am getting a “?” in a PDF letters beside images?

I have a PDF letter (thankyou for donations) that I've created in a new implementation of civi for our organization. I've struggled with formatting it to look nice when converted to PDF, and ...
5
votes
3answers
524 views

Outgoing Mail Settings, CiviSMTP & PHP 5.6.x Problem

After upgrading CiviCRM from 4.3.8 to 4.7.15 on Drupal 7, our outgoing mail is giving an error after sending a test email. I'm on a Debian server running PHP 5.6.x and we use CiviSMTP for our outgoing ...
5
votes
3answers
81 views

Conditional logic in Thank You letters

I recently took over the donor thank you letter process at the organization I work for and saw that Civi has the ability to create thank you letters for donors. The organization I work for has 5 ...
5
votes
3answers
89 views

Is there a size limit on attachments in CiviMail?

I am trying to attach a PDF of just 5024KB to a mailing in CiviMail. The attachment is failing, with no explanation as to why. Is there a file size limit or could anyone suggest another reason a file ...
5
votes
2answers
177 views

How do I upload mailing content in 4.6?

I love the new Civi mail enhancements in 4.6 but just wondering what happened to the "upload content" button. Is it still possible to upload mailing content from a file?
5
votes
2answers
53 views

How do you report group history? (audience growth/change)

We transitioned from MailChimp to Mosaico - overall is been okay - but there is a report we were asked to generate that I can't seem to figure out. The report would display group size over time (...
5
votes
1answer
57 views

Why can't certain Civimail Mailings be reused?

About half of the mailings we send are missing the "reuse" option in the action links on the "Scheduled and Sent Mailings" screen. Is this because they are sent to a search results rather than to a ...
5
votes
1answer
76 views

Why do click and open reports show times in UTC rather than the site's timezone?

The mailing and click tracking reports are showing times in UTC. There is no PHP MySQL timezone mismatch - and mysql -e 'select now()' and date return the right times - as per timezone.
5
votes
2answers
155 views

Hide Base Templates in Mosaico?

now that mosaico has 3 base templates for people to choose from - we don't want our users choosing any of those and only want them to use the custom template we created. Is there something I can do?
5
votes
3answers
570 views

Why is test email but not mail campaigns working with Amazon SES with CiviCRM?

I have configured Amazon SES with CiviCRM, after configure outbond setting in CiviCRM I got mail from my CRM via amazonses.com with Subject "Test for SMTP settings" and body "SMTP settings are ...
5
votes
1answer
68 views

Access Denied to CiviMail Opt-Out Form

The Unsubscribe link (in mailings) works fine if I am logged in as administrator, but I have "Access Denied" to the opt-out form if not. (I have defined an Unsubscribe Group, with public visibility) ...
5
votes
2answers
48 views

Prevent contact from unsubscribing from a mailing list?

I have a case where we have optional mailing lists for our members, but also a mandatory list that members must not be able to unsubscribe from (a smart group that looks for active members -- our ...
5
votes
1answer
136 views

CiviMail tracked links in WordPress site are marked down by Mail Tester

I have CiviCRM (5.21.2) installed on WordPress site. When testing our CiviMail messages on https://www.mail-tester.com/ we are marked down by 1.7 when we use tracked links. If we turn off tracking, we ...
5
votes
2answers
543 views

Send test mail works, CiviMail doesn't

On a 4.7.11 site, I'm trying to send mails using the smtp relay server of google. I followed the instructions on the google website for setting up mail relay in G suite (https://support.google.com/a/...
5
votes
1answer
578 views

how to configure civimail when using Google mail?

My mails are not being sent, even when I choose to send immediately. My domain uses Gmail servers to handle our email accounts. I'm assuming my settings at /civicrm/admin/mailSettings?action=update&...
5
votes
3answers
73 views

Migrating to Pantheon: How to make CiviMail editor insert images with non-relative refs?

When our site migrated to Pantheon, all the images in a mailing became broken when the mailing was received. I saw this (https://stackoverflow.com/questions/27569280/civicrm-civimail-images-are-...
5
votes
1answer
136 views

How can I reference a contact's Drupal/Wordpress/Joomla account with a CiviMail token?

From time to time we need to send messages through CiviMail that include a contact's CMS (Drupal/Wordpress/Joomla) username or ID. How can we add this to the available tokens?
5
votes
1answer
200 views

Does anyone have a working example for CiviMail bulk emails on Wordpress and 4.7.x

Do you have a CiviCRM installation with bulk email working on the latest wordpress and CiviCRM 4.7.x, using a cron job set up in cPanel? I have been unable to get cli.php or wp-cli.php to work ...
5
votes
3answers
325 views

What does the 'Validate Email Address from Mailings' scheduled job do?

Under Settings > Scheduled Jobs there is a job called 'Validate Email Address from Mailings'. I'm not clear what this does exactly. The documentation says: Updates the reset_date on an email ...
5
votes
4answers
70 views

“Mailing” tab won't disappear after disabling CiviMail component

Shouldn't the "Mailing" tab in the navigation disappear when I disable the CiviMail component in the administrator settings? Because I can still see it, after I disabled the component and I get a ...
5
votes
1answer
124 views

CiviMail mailing sometimes has 0 intended recipients

I'm creating some CiviMail mailings using the API. Sometimes my mailings get created and scheduled, but when they execute, they are marked as "completed" but show as having Intended Recipients: 0 in ...
5
votes
1answer
77 views

How to set default for 'Unsubscribe Group' in civimail

Do a search using 'Find Contacts' Select a few and choose task 'Email - schedule/send via CiviMail' How do I set default value for Unsubscribe Group? Any help is much appreciated.
5
votes
1answer
81 views

Inbound Email - Formatting? (emails with HTLM code are ignored)

Can emails with HTML code (images, tables, etc.) be brought into CiviCRM with the inbound email job? Any emails I have with images or tables get ignored by the Process Inbound Emails job. In ...
5
votes
0answers
41 views

Open tracking for long emails isn't triggered in Gmail as the tracking image is at the bottom of the message

With Mosaico templates, it isn't that difficult to reach Gmail's limit of 102kB with an email newsletter, after which your email message is clipped and not displayed in full. This is unfortunate in ...
5
votes
0answers
72 views

Resend a mailing to recipients who did not open

Our communications staff wants to be able to resend a mailing (or send a new mailing) to recipients who did not open a previous mailing. Of course, this is possible by creating a group from the "...
5
votes
0answers
124 views

What is your CiviMail throughput/sending speed with sparkpost?

We've just started using sparkpost to deliver our email, the sparkpost control panel provides some really nice stats and insight into mailing performance as well as how your emails are being treated ...
4
votes
5answers
85 views

Drupal block not appearing on CiviMail page

I want to add some inline help to the New mailing CiviMail. e.g. show a block on this page civicrm/a/#/mailing/12345 I've created my drupal block, set it to appear in the correct theme and set it to ...
4
votes
2answers
399 views

Test email does not match CiviMail WYSIWYG editor

We are building complex emails with a multi-column template. The geometry of the mailing looks good in the WYSIWYG editor, but when you send a test email, it looks different. Does anybody hear the ...
4
votes
2answers
414 views

CiviMail - when Track Click Throughs is enabled, links result in a white screen with warnings

We are creating a mailing and trying to track click-throughs. When 'Track Click-Throughs' is enabled, clicking on any of the links results in a URL like this: https://mysite.org/sites/all/modules/...
4
votes
8answers
300 views

Problem with CiviMail Menu on Joomla 3.4.1 - CiviCRM 4.6.2

I upgraded to CiviCRM 4.6.2 on Joomla 3.4.1 last week. Everything seemed to work fine, however, when I tried to send out a New Email today, the CiviMail page did not display, the CiviCRM menu did not ...
4
votes
2answers
123 views

Embedding Google Analytics code on CiviMail message

I'm guessing this isn't possible, but it never hurts to ask... We publish our newsletter using CiviMail and have the mailings publicly visible, then add links to the published version for people to ...
4
votes
3answers
155 views

How do I send mailings to subsets via the API?

This is a big question :-) I'd like to be able to use the API to send mailings to subsets of groups. What is the simplest way to achieve this? Ideally I'd like to be able to define a subgroup using ...
4
votes
1answer
265 views

SMTP Service: Do I really need it?

Since I took over this project, we have had an active subscription to CiviSMTP for all of our outgoing email in CiviCRM. We already have our email for our organization going through Gmail, but all ...
4
votes
3answers
783 views

Emails sent to an outlook email address are returned with failed fraud detection

for some reason recently all emails we send that go to an outlook email will have This sender failed our fraud detection checks and may not be who they appear to be. Learn about spoofing What am ...
4
votes
1answer
136 views

How do I change my organisation's address in a mailing?

I want to send out a civi mailing relating to a change of office address - the trouble is, the required {domain.address} refers to the old address and I can't see how to change this? Is there a ...
4
votes
1answer
315 views

Adding dynamic data in CiviMail angular template

I have developed an extension which adds the possibility to add attachments to a message template. When a user select the template in CiviMail the linked attachments are also sent. This is working ...
4
votes
2answers
26 views

Migrating email servers

We are migrating our hosting and need to point to a new email server. Can we turn off/delay scheduled/automatic notifications (CiviMail) while we reconfigure/test? Perhaps this is not necessary (i.e. ...
4
votes
5answers
214 views

Difficulty setting up CiviMail on Bluehost

I'm following the instructions here: http://wiki.civicrm.org/confluence/display/CRMDOC/CiviMail+Installation and I've been running into some obstacles. 1) Bluehost does not support sub-addressing ...
4
votes
2answers
379 views

CiviMail Unsubscribe link goes to an empty Wordpress page

How do I troubleshoot a non-working Unsubscribe link through CiviMail? In using CiviMail to send a mass mailing, the required Unsubscribe function creates a link like this: http://get-hope-global.org/...
4
votes
1answer
235 views

Problem using CiviMail with Bluehost

CiviMail likes to use VERP for bounce processing, but it looks optional because there's a checkbox for it on CiviMail Component Settings (where is the documentation for this screen??). Bluehost doesn'...
4
votes
1answer
91 views

How do I configure the duration of the checksum links?

Is there a way to configure the duration of the checksum links used when sending a mail - either globally or using a specific parameter in the token ? I can't find any documentation on this but i'm ...

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