Questions tagged [civimail]

Questions specifically about CiviCRM's mass mailings system CiviMail. For question about general mail related issues in CiviCRM use the tag *email*.

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4
votes
4answers
159 views

why is the percentage of successful deliveries greater than the intended recipients in civi mailing report?

I have started experiencing some problems with bulk mailing, for at least 3 mailings the mailing report shows successful deliveries greater than the intended recipients. I have checked the detail ...
4
votes
1answer
163 views

DKIM - configuration question - HOW?

I'm trying to setup DKIM. Where does the private key get input? I've searched docs, and not finding anything. Using my hosting companies mail(). All good on SPF setup, creating keys, setting in DNS,...
4
votes
2answers
101 views

“Forward this email” creates contacts with e-mail and no first/last name

If you click the "Forward this Email" link on a CiviMail mailing, you get a screen that allows you to create records with no first/last name (see attached screenshot). Moreover, there's nothing to ...
4
votes
3answers
365 views

Can't create new mailing. Gets stuck on “Initializing…”

I am using civiCRM on Wordpress. I have configured my SMTP settings correctly as far as I'm aware. The test email sent fine. But when I got to 'Mailings' > 'New Mailing' it says 'initializing...' and ...
4
votes
1answer
174 views

How to force styles in CiviMail templates?

When a basic user uses a template to write an email, is there any way to force the styles in the message? For example, the most common case is when the user creates links in the message body and these ...
4
votes
2answers
216 views

Test Emails Not Working

Suddenly, CiviMail test emails are not working. Note that the emails themselves are going out without problems, just not the tests. Any idea of the problem and how to troubleshoot? CiviCRM version: ...
4
votes
1answer
32 views

Possible bug? “Enable Double Opt-in for Profile Group(s) field” displays twice

Seems that Enable Double Opt-in for Profile Group(s) field option has two identical copies in CiviMail Component Settings. Also present on test server. https://demo.circle-interactive.co.uk/
4
votes
2answers
47 views

How can I make a mailing public after it's been sent?

If a mailing has already been sent, how can we make the archive of it public? We didn't set the Visibility to Public when we were sending it. Is there a way to change this retroactively? Thanks.
4
votes
2answers
245 views

How to generate group unsubscribe link

We're using Google Groups Sync to synchronize our members in CiviCRM with groups in Google Groups. However, if the user unsubscribes from the list using the Google Groups link, Google Groups Sync will ...
4
votes
5answers
359 views

Has anyone compared the two Sparkpost extension?

Two Sparkpost extensions for Civimail have been released/updated in the last couple of days. https://github.com/cividesk/com.cividesk.email.sparkpost https://github.com/proexchange/com.pesc....
4
votes
1answer
46 views

Click tracking on anchor links

We recently re-designed a regular e-mail to include a "menu" at the top. The menu is a list of anchor links to sections further down the e-mail. However, we are not seeing any clicks being tracked ...
4
votes
1answer
120 views

Can I send automatic, scheduled e-mails about expiring or just-expired memberships?

Using CiviCRM 4.6.11, Drupal 7. We want to create a workflow for membership renewals, part of which will include automatic, scheduled e-mails to members with expiring or just-expired memberships. I ...
4
votes
1answer
262 views

Reply-to e-mail address using CiviMail in 4.6.3 defaults to system default

We recently upgraded to 4.6.3, and now the reply-to email address in CiviMail e-mails defaults to the system e-mail, not the From sender e-mail address, as previously. I could not duplicate on the ...
4
votes
1answer
102 views

How can I send a cc: of an Activity assignment e-mail to another user, as an FYI?

When adding new assigned and scheduled (or completed) Activities, I want to be able to send a cc: of the Activity assignment e-mail to another user, to whom the Activity is not assigned, as well as ...
4
votes
1answer
49 views

CiviCRM Message Templates link changed, cannot find

We recently upgraded to 4.6.3, and the page message templates live at seems to have changed: the link in our menu bar (https://secularstudents.org/civicrm/admin/messageTemplates?reset=1) is returning ...
4
votes
1answer
42 views

Smarty only generating nulls from API calls

Using the Explorer, I built up the smarty code I need for a template to pull in address information on a contact for use in an email: {crmAPI var='result' entity='Address' action='get' contact_id=203}...
4
votes
1answer
128 views

Email-to-activity processing – create Activity at future date

I would like to be able to set tasks on a Contact using the Email-to-Activity processor. This would allow me to set Scheduled activities on a Contact in CiviCRM, like: Follow-up with Sally in two ...
4
votes
1answer
240 views

CiviMail Reports is not tracking email opens

I am using civi 4.7.29 on Wordpress 4.9.4 I noticed that civimail reports is not tracking the email opens after multiple sends. It is just showing "0". In the screen shot, you can see where it is ...
4
votes
1answer
392 views

How can I fix [civicrm.root] variable on an addon domain?

I believe [civicrm.root] is being computed incorrectly. Entering the absolute URLs in Settings > Resource URLs has been sufficient to fix most problems, but some problems persist. For example, ...
4
votes
1answer
653 views

CiviMail Bounce Type - Syntax

I am interested in learning what the Syntax Bounce Type is about. I have 77 of them from a recent email that was sent. Thanks! Gary
4
votes
1answer
882 views

“You are already subscribed to our newsletter” message

When someone who is already subscribed to our newsletter (i.e. they are a member of the relevant group) tries to subscribe to the newsletter again (for whatever reason, maybe the newsletters go to ...
4
votes
1answer
185 views

CiviMail not sending mails in 4.7.6 / Drupal 7 “DB Error: syntax error”

Since upgrading to 4.7.6 we have two CiviMail bulk emails with the status "Running" that have not actually been sent. In the scheduled jobs log there is this message: Finished execution of Send ...
4
votes
1answer
581 views

Mosaico and Imagemagick

I am trying to test the Mosaico email template plugin however I am getting an error saying that Imagemagick is not install. I checked with my hosting provider (Siteground) and they say that the PHP ...
4
votes
2answers
163 views

How to redirect after successful newsletter subscription

After a user signs up to receive newsletters (using the profile coming from CiviCRM/CiviMail), they receive a confirmation email. Upon clicking on the confirmation link in that email, they are taken ...
4
votes
2answers
34 views

Why does the mailer processQueue method 'shuffle' the array of possible locks?

https://github.com/civicrm/civicrm-core/blob/a2976e7c0c2515379e98ee9b5ebcf51acde4e540/CRM/Mailing/BAO/Mailing.php#L2867 $lockArray = range(1, $mailerJobsMax); shuffle($lockArray); // check if ...
4
votes
1answer
69 views

Possible cause? CiviMail sent “400%” of queued messages, hit each recipient 4 time

On a well established site that uses CiviMail and Groups for a range of mailing lists, a message was sent out this morning as usual to a list of over 1400 people. Inexplicably, each recipient ...
4
votes
2answers
180 views

Confusing CiviMail unsubscription confirmation screen

This is picking up on a topic from the old forum having to do with unsubscribe confirmation. (This feature is present in CiviCRM 4.6.2 as well as 4.5.8.) I agree that having to enter one's email ...
4
votes
2answers
79 views

Bounces not reaching bounce account

CiviCRM 5.19.2 WP 5.3 Testing my bounce settings, and I'm not sure whether I actually have a problem or not. I've set up both 'bounce' and 'activity processing' accounts, and their respective ...
4
votes
1answer
46 views

Group - Added (by Email) - how do i prevent this?

I have a contact which is a member of 2 groups and the status is "Added (by Email)" - i don't want this to be possible! on the same day, the account i use for bulk email received a (no subject) email ...
4
votes
2answers
131 views

templates_c cache files not being deleted

This is a problem I've had for three or four years, but never solved. I send a monthly mailing to about 50k contacts using CiviMail. Each mailing is scheduled using the standard CiviCRM job scheduling....
4
votes
1answer
56 views

How to embed Drupal Views in a CiviCRM Email Template?

Has anyone added a Drupal view to a CiviCRM template? For example, we have build a CiviCRM email template with a Latest news list on the right hand side of the template. We would like to pull in the ...
4
votes
5answers
109 views

External URL for CIVIMail on localhost installation

I have a locally installed civicrm. Sending mass mails works fine, but as images are stored locally on the server, recipients cannot see the images nor do click-through-URLs work (as they go over ...
4
votes
1answer
192 views

“on hold” - what happens with mailings

Given that a contact may have a number of email addresses, what happens if one of them are on hold (bounce) when that contact is to receive a mailing? There may be a number of scenarios here, I ...
4
votes
1answer
63 views

Is there a way to alternate between different outbound mail servers?

I would like to be able to use different mail servers to send different emails, for instance: all transactional emails (contribution receipt, event registration...) sent by our mail server, all mass ...
4
votes
1answer
112 views

Integrating CiviMail tracked links with Google Analytics

I'm in the process of cleaning up our analytics tracking, and I've realised that one of the gaps we have is between the tracked links in our CiviMail mailings and Google Analytics. The main thing we ...
4
votes
1answer
111 views

New CiviMail does not use the 'CMS editor' set in 'Display settings'

We recently upgraded to 4.6.2 but CiviMail does not present the Joomla Default WYSIWYG editor like it did in previous versions but only displays the CKEditor. We are using JCE editor and it's ability ...
4
votes
1answer
43 views

E-mail body blank to some recipients

I'm having an issue similar to that described in Blank emails to some specific addresses When I send an e-mail to myself (using SMTP through Civi) it is fine. However, some recipients do not see the ...
4
votes
1answer
77 views

Can we add an approval process/queue to emails sent through CiviCRM?

We're a fairly large NGO that is trying to consolidate and control emails to major gift donors (VIPs). We have an accounting department and a student sponsorship department that produce different ...
4
votes
2answers
81 views

Mail editor defaulting to Ckeditor and text wrap issue

I have a Drupal multisite build and after upgrading to civi 4.6.10 noticed the default text editor for bulk mailings defaults to CKEditor...despite my settings in administor/customise data and screens/...
4
votes
2answers
316 views

Return-Path vs. unsubscribe and X-CiviMail-Bounce

Is there any reason that Civi would set unsubscribe and X-CiviMail-Bounce properly, but set return-path to reply-to instead? See the (modified) headers below. We changed mail servers not too long ...
4
votes
4answers
558 views

Why can't I upload images to mailings?

I'm using civiCRM 4.6 Wordpress 4.1.5 hosted on Bluehost. Can you upload images to mailings via image properties>upload>send to server? This seems to navigate to page that doesn't exist and the ...
4
votes
0answers
42 views

Is the AB testing in CiviMail broken?

I have a client who is very keen to use the AB testing facility in CiviMail. they are currently running on CiviCRM 4.7.27 and shortly to update. When they set up an AB mailing, they are specifying ...
4
votes
0answers
81 views

Angular Error: Module 'crmMailing' is not available! When CiviMail is enabled

We are running a Bitnami Stack for CiviCrm and Drupal on our own local VM server. https://bitnami.com/stack/civicrm Our versions are CiviCrm 4.7.13 Drupal 7.52 I grant access to CiviCrm features ...
4
votes
0answers
33 views

How to clone an AB test?

I'm trying to re-use an existing ab test, but unlike normal mailings, can't find a way to clone them Is there a way that is better than copy paste the content of the email and create a new ab test?
4
votes
0answers
101 views

Problems with editing recipient groups of CiviMail

Sometimes I cannot remove a group from recipient list of a Mailing. This can happen for instance when I re-use a mailing, but I want to change the group – I can add a new one, but clicking "x" on the ...
3
votes
3answers
123 views

Can one change the order of Groups shown on a profile?

I would like to change the order of the set of groups that are displayed to a user. In my case, I'm working with Mailing List groups, and all five are set to "Public Pages" visibility. If they are ...
3
votes
2answers
75 views

List of mailings with public view

I can't seem to find any info on this so don't know if it exists! I would like to create a page that provides a list of all recent mailings from civiMail but with just their public view behind the ...
3
votes
1answer
162 views

screen for composing a mail is blank

I am using CiviCRM 4.7.21, on Drupal 7.56. I am attempting to send a monthly mail-out. If I choose last month's mail-out and click the "re-use" button, I get a blank screen: If I go to mailings->...
3
votes
3answers
670 views

How do I configure CiviMail to send through sendgrid?

This is a little embarrassing for me to ask, because years ago I set this up multiple times, however, I've been out of the CiviCRM world since 2012, and can't, for the life of me, figure out how to ...
3
votes
3answers
547 views

CiviMail Does Not Send To A Whole Group

Evening Everyone; I have found an issue with CiviCRM 4.4.14 (Drupal 7.39) which I can not fathom. I have checked everything that I can think of and nothing obvious springs out. I have a non-Smart ...

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