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Questions tagged [civimail]

Questions specifically about CiviCRM's mass mailings system CiviMail. For question about general mail related issues in CiviCRM use the tag *email*.

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3
votes
3answers
2k views

What is the difference between Email and Mailing?

I found that if I want to send mail to an individual, I need to use Email while in order to send mail to a group, I need to use mailing. Is this the main difference? Are there ways to schedule Email ...
3
votes
2answers
102 views

What does 'Enable global server wide lock for CiviMail' do?

At Administer > CiviMail > CiviMail Component Settings, there is a setting called 'Enable global server wide lock for CiviMail'. What does it do? When it is a good idea for a site to have it and when ...
3
votes
1answer
84 views

How do I configure the duration of the checksum links?

Is there a way to configure the duration of the checksum links used when sending a mail - either globally or using a specific parameter in the token ? I can't find any documentation on this but i'm ...
3
votes
3answers
430 views

How do I embed an image into CiviMail messages?

Is possible to embedd images into civimail mailings? Would be great to have a choice between loading images from the server and sending them along with the mailing. For example Acymailing have this ...
3
votes
1answer
48 views

Access Denied to CiviMail Opt-Out Form

The Unsubscribe link (in mailings) works fine if I am logged in as administrator, but I have "Access Denied" to the opt-out form if not. (I have defined an Unsubscribe Group, with public visibility) ...
3
votes
2answers
86 views

Mosaico mailings not sending

We've updated our CiviCRM to version 5.2.2 and Mosaico to version 2.0 beta 4 and since then we are not able to send any mailing from CiviCRM. To be clear we can mail to a person individually. ...
3
votes
2answers
114 views

Email Redirect to Database setting for civicrm-settings.php?

ola, i just stumbled upon the https://github.com/ixiam/com.ixiam.modules.mailreader extension and would love to use it on our dev/stage environment. It enables a ui to read email that were ...
3
votes
3answers
73 views

How to restrict access to CiviMail's reports, e.g. click rates

If one sends out a mailing using CiviCRM, one can access an overview of the mailing's result from the mailings menu (see screenshot). From this summary you will also be able to access more detailed ...
3
votes
1answer
74 views

How to exclude contacts who already received a mailing?

As part of my online events, all participants should receive various mailings throughout the event. The problem is that I have people who keep registering to the event, and then they should receive ...
3
votes
1answer
161 views

Inserting images in mailing

When creating a mailing, the draft looks fine, but when sending a test, , the images seem to be in all sorts of strange sizes for some people, as if redefining the size in the draft didn’t happen (the ...
3
votes
3answers
50 views

Should we install CiviCRM again and import cleaned up data?

I have recently joined the International Voluntary Service as Director and I am trying to understand the database - CIVI the system was installed several years ago and has not been updated ...
3
votes
2answers
185 views

Which SMTP relay to replace Mandrill

as mandrill have just announced they are becoming an add-on to mailchimp, and transactional email service will be attached to a subscription to MailChimp. And as my provider mail service drop all ...
3
votes
2answers
55 views

Is there a bug when placing a token inside quotation marks in CiviMail 4.6.2+?

I have a mailing template with this snippet: Trouble seeing this email? <a href="{mailing.viewUrl}">Read in your browser</a>. In previous versions of CiviCRM, the token would render ...
3
votes
3answers
275 views

Has anyone successfully setup Mandrill with CiviMail for bulk?

In the past (v. 4.5.x) I tested CiviMail for bulk mailings and had lots of trouble process bounces via the return channel. I know there is a wonderful plugin for transactional emails, but for bulk ...
3
votes
5answers
181 views

Difficulty setting up CiviMail on Bluehost

I'm following the instructions here: http://wiki.civicrm.org/confluence/display/CRMDOC/CiviMail+Installation and I've been running into some obstacles. 1) Bluehost does not support sub-addressing ...
3
votes
3answers
90 views

When sending mailing incorrect amount of contacts displayed

I have a mailing list group called "All Contacts". It has about 450 contacts with valid email addresses that we would like to send email to. When we go to "New Mailing" and select All Contacts it ...
3
votes
3answers
223 views

How can people view which mailing lists they're subscribed to?

We have a number of mailing lists for various topics, and sometimes people aren't sure which ones they've subscribed to. I would like to send a newsletter to our main mailing list (group) with an ...
3
votes
2answers
113 views

How to I access the A/B testing features after upgrading to 4.6?

When I upgrade to CiviCRM 4.6, I don't see anything about the A/B testing features within CiviMail. How do I access these features?
3
votes
3answers
65 views

Is it possible to automatically email individuals once I manually add them to a group?

I'm with a small non-profit, and we'd like new additions to our general mailing list to automatically receive a "welcome" email when we manually add them to the list (a group in Civi). Is this ...
3
votes
1answer
98 views

How do I get CiviCRM Mailing to submit via the API

I would like to send a mailing every time a content item is published. The mailing is not being saved. I have taken the sample code from sites/all/modules/civicrm/api/v3/examples/Mailing/Create....
3
votes
1answer
32 views

I want to list civievents in a civimail

Is there some way to provide a list of events in civimail? Or failing that generate a custom listing (just the fields I want) of my events so I can copy and paste it into civimail?
3
votes
2answers
64 views

Mass mailings and German law conformity – provide do-not-track for civimail (opt-out from track open)

German privacy acts demand fulfilling three requirements when sending mass mailings using tracking technology and I wonder how to achieve this. Because I think CiviMail's and CiviCRM's core and ...
3
votes
1answer
44 views

What is the timeout period for links in Civimail? Can it be extended?

We send out a newsletter in Civimail, with links to our main website which is a different domain. We are using 'track click throughs' so the link, when clicked, goes via Civi first. However, the ...
3
votes
1answer
82 views

How can I show users the mailings they have been sent?

I am using CiviCRM 4.6.x with Drupal 7. I would like users who are logged in to be able to see a table or list of all of the mailings they have been sent. The should be able to click on the subject ...
3
votes
4answers
170 views

file permission issue — file attachment in mass mail

i have an outbound email that keeps failing with a file permission error. civi created the file with (600 running as nobody) and the cronjob (running as the account owner) can't access that file. i ...
3
votes
2answers
71 views

CiviMail shows unexpected groups when selecting recipients

I create a new email and go to choose "Recipients". I see a full list of all groups. This includes groups I shouldn't be allowed to see (per ACL rules), and groups that do not have the "mailing list" ...
3
votes
2answers
256 views

Want to send Testmail for Mailing, but get Error.

I want to make a test for my mailing, but get this error: Error in call to Mailing_send_test : Error in call to MailingJob_create : DB Constraint Violation - possibly mailing_id should possibly be ...
3
votes
3answers
255 views

Where / how is the {domain} token formatted?

I am required to use the {domain} token for mass mailing, but it is formatted with line breaks .. can I modify that formatting ?
3
votes
2answers
40 views

Civimail 4.6.2 on Drupal 7.36 creating multiple drafts while editing

We recently upgraded from CiviCRM 4.5.8 to 4.6.2 and this is our first shot with the new interface. We're just at the compose stage but what we've run into so far: Multiple copies of the draft ...
3
votes
2answers
25 views

Joomla - Embedding youtube video in CIVI mailing

I am a novice with Joomla and have recently taken the position at an organization managing the CMS. We are writing a newsletter and I want to embed a youtube video within the mailing. After following ...
3
votes
2answers
61 views

Discrepancy between # of contacts in smart group vs # of contacts in smart group mailing

Using Drupal 7.67 and CiviCRM 5.13.5. We run volunteer inductions, and send an email to all people who have attended volunteer inductions (as per CiviEvent) after the induction. We only run ...
3
votes
2answers
54 views

Get civiMail report by API

I'm trying to get Report data about a Sent email through the API. I can see the report at: www.example.com/civicrm/mailing/report?mid=388&reset=1 And I can get data corresponding to the email ...
3
votes
1answer
63 views

Best way to cleanup CiviMail database tables?

On CiviCRM installations that use CiviMail extensively, the mailing tables can become pretty big. For example, I'm looking at a database with a civicrm_mailing_recipients table that has 4 million ...
3
votes
1answer
32 views

SMTP errors with “Thank You Letters - print or email” — does this use CiviMail settings?

I'm on CiviCRM 5.9 on WordPress. We just did our first batch of year-end contribution summary letters, and ran into an issue when choosing the "Send emails where possible. Generate printable PDFs for ...
3
votes
1answer
49 views

CiviCRM (Drupal 7) Problem sending bulk emails

Before anything I hope you can escuse my poor english and little technical knoledge. We are working with CiviCRM (4.2.7) on Drupal () and the function of bulk mail have sudenly stopped working. You ...
3
votes
1answer
103 views

Cannot save Mosaico Templates

We are on the latest version of civicrm 5.3.1 and the lastest version of Masaico and now i am getting this error message when I try to edit and save a template: API permission check failed for ...
3
votes
1answer
48 views

CiviMail opt out language

I have the latest version 5.1.1 of civicrm. A problem that kind of slipped past our organization in the past is that the page for opting out has been always in English. Mostly people opted out still ...
3
votes
1answer
63 views

Send Schedule Mailings job succeeds but scheduled mailing not completely sent

On Civi 4.7.27 send first large mailing to 12733 emails through SparkPost, only some were delivered (about 900), and the job says it has not completed. Unfortunately, it is 16h later and the Send ...
3
votes
1answer
98 views

CiviMail - How do I change the sender email account?

I am trying to send a Thank You email to our donor contributors through CiviMail. We have a message template set up. But our test emails keep showing the wrong sender email account "info@email.com" ...
3
votes
1answer
151 views

Civimail open tracking is not working for some mailings - inserts var/www/html into path for some mailings but not others

Civimail is inserting a path for the open tracking image that includes var/www/html example where it does not work https://(domain.org)/var/www/html/sites/all/modules/civicrm/extern/open.php?q=nnnn ...
3
votes
2answers
67 views

How do I search for all unsubscribed e-mails across any/all groups

Newbie question: How do I search for all unsubscribed e-mails across any/all groups? I would also like to mark e-mail addresses if they're unsubscribed from an imported list. How do I do this? ...
3
votes
1answer
76 views

how would I send a monthly email automatically

I'm looking for suggestions on how to accomplish the following: Send a regularly scheduled email (monthly or weekly or whatever I choose) based on a specific message template to a specific group ...
3
votes
1answer
17 views

Is there a reason CiviMail won't send a draft if no recipients are selected?

Often, CiviMail users will want to send a draft email to someone for approval before they know the exact list of recipients. However, you can't "Send Test" unless you meet all the requirements for ...
3
votes
2answers
113 views

Struggling to set-up SMTP Configuration

I do not have a web development background, so you will have to bear with me. I am currently using CiviCRM 4.7.0 on Wordpress 4.9.2. I am trying to set up CiviMail and am receiving a "Mail Not Sent" ...
3
votes
1answer
22 views

Civimail Plain text unwanted <p> tags

I get an unwanted pair of paragraph tags at the top and bottom of my plain text messages. Any ideas how to get rid of this? John Civi 4.6.10 Drupal 7.41
3
votes
1answer
70 views

Successful deliveries 178%. Why?

Sometimes I have more than 100% successful deliveries in the mailings. For a 2700 intended recipients I can have 4800 successful deliveries. I wonder why this happens! This group contains around ...
3
votes
2answers
72 views

After Import to group, individuals in that group not showing up as recipients to in CiviMail.

OK, this is a new one to me. I'm running CiviCRM 4.6.6 on WordPress 4.3. For the individual contacts I added manually, CiviMail works awesome. But here's where things get weird. I just finished ...
3
votes
2answers
165 views

Mailing - “Send Test” button not a button

When trying to send a test mailing, the preview and test email box appears to be improperly drawn and the "Send Test" button doesn't appear to work. I tried upgrading CiviCRM (from 4.6.2 to 4.6.4) but ...
3
votes
1answer
55 views

How to get a/b testing on the number of unique open?

It seems that the A/B testing is looking at the total number of open. in one case, we were surprised to experience a big difference between two versions, but it turned out that one of the recipient ...
3
votes
2answers
217 views

Civimail Mailings not saving or “corrupting”

I very recently took over custodianship of a drupal CiviCRM, so I don't really have a clue what I'm doing. Bear with me. I'm on civi 4.6.2 on drupal, and ever since the upgrade, the mailings have ...