Questions tagged [civimail]

Questions specifically about CiviCRM's mass mailings system CiviMail. For question about general mail related issues in CiviCRM use the tag *email*.

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3
votes
3answers
548 views

CiviMail Does Not Send To A Whole Group

Evening Everyone; I have found an issue with CiviCRM 4.4.14 (Drupal 7.39) which I can not fathom. I have checked everything that I can think of and nothing obvious springs out. I have a non-Smart ...
3
votes
2answers
451 views

Why does CiviMail stop sending after the first 1,000 messages?

We have about 30k recipients in our lists and every time we send a mailing (New Mailing - Submit Mailing - Schedule Jobs - Execute Process Mailing) it stops after 1000 messages. We usually have to ...
3
votes
7answers
736 views

How can I use <html>, <head>, <body> tags in a mailing?

As a follow-up to: How do I override the default CKEditor configuration? The issue We have a custom email template that uses <html>, <head>, <body>. When using either the CKEditor ...
3
votes
3answers
290 views

Event Error - civi_flexmailer_required_tokens

Everytime I try to make an event, or access any page with event information, I get the following error: You have requested a non-existent service "civi_flexmailer_required_tokens". Using latest Civi ...
3
votes
4answers
552 views

Email-to-activity processing - Error message: Process Activities failed

Have installed CiviCRM 4.6.4 on Drupal 7.38 and have explored the various modules to identify how it can be used to help a small UK charity. I am having issues with email-to-activity. I set it up to ...
3
votes
2answers
352 views

Missing Input Parameters Error

I've been seeing a few strange errors on one of my CiviCRM (4.4.4) site recently. ***ERROR*** Array ( [message] => Missing input parameters [code] => ) ... REQUEST_METHOD: GET ...
3
votes
2answers
77 views

How to include buttons in Civimail

I want to include two buttons in civimail template Accept and Decline. If the user clicks on accept/ decline button, It should notify the administrator with an email.However I can add buttons using ...
3
votes
2answers
186 views

CKEditor dialogue can't close with IE11

When sending an email and if I insert a link or insert an image, I can't close the dialog when using IE11. This works perfectly with IE9, Firefox and chrome browsers. Has anyone experienced this?
3
votes
2answers
128 views

Email Redirect to Database setting for civicrm-settings.php?

ola, i just stumbled upon the https://github.com/ixiam/com.ixiam.modules.mailreader extension and would love to use it on our dev/stage environment. It enables a ui to read email that were ...
3
votes
4answers
234 views

Error message in CiviMail: “Mailing has not been saved, Content maybe out of date, please refresh the page and try again”

After upgrading to CiviCRM 4.7.28 in WordPress, when users are trying to draft mailings in CiviMail using a template (which contains unsubscribe/opt out/resubscribe/subscribe tokens, the {domain....
3
votes
2answers
239 views

How can I synchronize civimail and my microsoft outlook mail program?

As response mails arrive in my "normal" outlook account, I'd like to see them automatically on civicrm in order to have a better overview. Is there a possibility to create a folder in outlook that ...
3
votes
4answers
127 views

Dynamically send scheduled email to a group?

I'd like to schedule an email to be sent next month to a group. Is there a way for me to schedule the email today, but to still have individuals that are added next week to the group receive that ...
3
votes
3answers
4k views

What is the difference between Email and Mailing?

I found that if I want to send mail to an individual, I need to use Email while in order to send mail to a group, I need to use mailing. Is this the main difference? Are there ways to schedule Email ...
3
votes
2answers
115 views

What does 'Enable global server wide lock for CiviMail' do?

At Administer > CiviMail > CiviMail Component Settings, there is a setting called 'Enable global server wide lock for CiviMail'. What does it do? When it is a good idea for a site to have it and when ...
3
votes
3answers
460 views

How do I embed an image into CiviMail messages?

Is possible to embedd images into civimail mailings? Would be great to have a choice between loading images from the server and sending them along with the mailing. For example Acymailing have this ...
3
votes
1answer
49 views

Allow list subscribers to update their email addresses?

We have a list of people who work at many different companies with company email addresses. When someone moves to a new job at a new company their email address changes. How can we make it simple for ...
3
votes
2answers
105 views

Mosaico mailings not sending

We've updated our CiviCRM to version 5.2.2 and Mosaico to version 2.0 beta 4 and since then we are not able to send any mailing from CiviCRM. To be clear we can mail to a person individually. ...
3
votes
3answers
76 views

How to restrict access to CiviMail's reports, e.g. click rates

If one sends out a mailing using CiviCRM, one can access an overview of the mailing's result from the mailings menu (see screenshot). From this summary you will also be able to access more detailed ...
3
votes
1answer
88 views

How to exclude contacts who already received a mailing?

As part of my online events, all participants should receive various mailings throughout the event. The problem is that I have people who keep registering to the event, and then they should receive ...
3
votes
1answer
194 views

Inserting images in mailing

When creating a mailing, the draft looks fine, but when sending a test, , the images seem to be in all sorts of strange sizes for some people, as if redefining the size in the draft didn’t happen (the ...
3
votes
3answers
51 views

Should we install CiviCRM again and import cleaned up data?

I have recently joined the International Voluntary Service as Director and I am trying to understand the database - CIVI the system was installed several years ago and has not been updated ...
3
votes
2answers
198 views

Which SMTP relay to replace Mandrill

as mandrill have just announced they are becoming an add-on to mailchimp, and transactional email service will be attached to a subscription to MailChimp. And as my provider mail service drop all ...
3
votes
2answers
57 views

Is there a bug when placing a token inside quotation marks in CiviMail 4.6.2+?

I have a mailing template with this snippet: Trouble seeing this email? <a href="{mailing.viewUrl}">Read in your browser</a>. In previous versions of CiviCRM, the token would render ...
3
votes
3answers
278 views

Has anyone successfully setup Mandrill with CiviMail for bulk?

In the past (v. 4.5.x) I tested CiviMail for bulk mailings and had lots of trouble process bounces via the return channel. I know there is a wonderful plugin for transactional emails, but for bulk ...
3
votes
3answers
91 views

When sending mailing incorrect amount of contacts displayed

I have a mailing list group called "All Contacts". It has about 450 contacts with valid email addresses that we would like to send email to. When we go to "New Mailing" and select All Contacts it ...
3
votes
3answers
269 views

How can people view which mailing lists they're subscribed to?

We have a number of mailing lists for various topics, and sometimes people aren't sure which ones they've subscribed to. I would like to send a newsletter to our main mailing list (group) with an ...
3
votes
2answers
114 views

How to I access the A/B testing features after upgrading to 4.6?

When I upgrade to CiviCRM 4.6, I don't see anything about the A/B testing features within CiviMail. How do I access these features?
3
votes
1answer
40 views

Invalid currency “$” when sending confirmation and receipt

Running CiviCRM 5.22.0 with WordPress 5.3.2 Whenever a user attempts to create a membership AND record membership payment AND send confirmation and receipt, an Invalid currency "$" error is generated....
3
votes
3answers
69 views

Is it possible to automatically email individuals once I manually add them to a group?

I'm with a small non-profit, and we'd like new additions to our general mailing list to automatically receive a "welcome" email when we manually add them to the list (a group in Civi). Is this ...
3
votes
1answer
121 views

How do I get CiviCRM Mailing to submit via the API

I would like to send a mailing every time a content item is published. The mailing is not being saved. I have taken the sample code from sites/all/modules/civicrm/api/v3/examples/Mailing/Create....
3
votes
1answer
34 views

I want to list civievents in a civimail

Is there some way to provide a list of events in civimail? Or failing that generate a custom listing (just the fields I want) of my events so I can copy and paste it into civimail?
3
votes
2answers
76 views

How do I search for all unsubscribed e-mails across any/all groups

Newbie question: How do I search for all unsubscribed e-mails across any/all groups? I would also like to mark e-mail addresses if they're unsubscribed from an imported list. How do I do this? ...
3
votes
2answers
69 views

Mass mailings and German law conformity – provide do-not-track for civimail (opt-out from track open)

German privacy acts demand fulfilling three requirements when sending mass mailings using tracking technology and I wonder how to achieve this. Because I think CiviMail's and CiviCRM's core and ...
3
votes
2answers
131 views

Struggling to set-up SMTP Configuration

I do not have a web development background, so you will have to bear with me. I am currently using CiviCRM 4.7.0 on Wordpress 4.9.2. I am trying to set up CiviMail and am receiving a "Mail Not Sent" ...
3
votes
1answer
48 views

What is the timeout period for links in Civimail? Can it be extended?

We send out a newsletter in Civimail, with links to our main website which is a different domain. We are using 'track click throughs' so the link, when clicked, goes via Civi first. However, the ...
3
votes
1answer
83 views

How can I show users the mailings they have been sent?

I am using CiviCRM 4.6.x with Drupal 7. I would like users who are logged in to be able to see a table or list of all of the mailings they have been sent. The should be able to click on the subject ...
3
votes
4answers
179 views

file permission issue — file attachment in mass mail

i have an outbound email that keeps failing with a file permission error. civi created the file with (600 running as nobody) and the cronjob (running as the account owner) can't access that file. i ...
3
votes
2answers
71 views

CiviMail shows unexpected groups when selecting recipients

I create a new email and go to choose "Recipients". I see a full list of all groups. This includes groups I shouldn't be allowed to see (per ACL rules), and groups that do not have the "mailing list" ...
3
votes
2answers
262 views

Want to send Testmail for Mailing, but get Error.

I want to make a test for my mailing, but get this error: Error in call to Mailing_send_test : Error in call to MailingJob_create : DB Constraint Violation - possibly mailing_id should possibly be ...
3
votes
3answers
270 views

Where / how is the {domain} token formatted?

I am required to use the {domain} token for mass mailing, but it is formatted with line breaks .. can I modify that formatting ?
3
votes
2answers
41 views

Civimail 4.6.2 on Drupal 7.36 creating multiple drafts while editing

We recently upgraded from CiviCRM 4.5.8 to 4.6.2 and this is our first shot with the new interface. We're just at the compose stage but what we've run into so far: Multiple copies of the draft ...
3
votes
2answers
54 views

Civimail is not sending scheduled mailings, could it be Cronjob syntax or Bluehost?

Relevant set-up information: Hosting: Bluehost Shared Hosting CMS: WordPress CiviCRM version: 5.25.0 Here's what works: Sending email from via "Contacts > New Mail" Sending a test mail ...
3
votes
2answers
64 views

Joomla - Embedding youtube video in CIVI mailing

I am a novice with Joomla and have recently taken the position at an organization managing the CMS. We are writing a newsletter and I want to embed a youtube video within the mailing. After following ...
3
votes
2answers
84 views

Discrepancy between # of contacts in smart group vs # of contacts in smart group mailing

Using Drupal 7.67 and CiviCRM 5.13.5. We run volunteer inductions, and send an email to all people who have attended volunteer inductions (as per CiviEvent) after the induction. We only run ...
3
votes
2answers
63 views

Get civiMail report by API

I'm trying to get Report data about a Sent email through the API. I can see the report at: www.example.com/civicrm/mailing/report?mid=388&reset=1 And I can get data corresponding to the email ...
3
votes
1answer
88 views

Best way to cleanup CiviMail database tables?

On CiviCRM installations that use CiviMail extensively, the mailing tables can become pretty big. For example, I'm looking at a database with a civicrm_mailing_recipients table that has 4 million ...
3
votes
1answer
47 views

SMTP errors with “Thank You Letters - print or email” — does this use CiviMail settings?

I'm on CiviCRM 5.9 on WordPress. We just did our first batch of year-end contribution summary letters, and ran into an issue when choosing the "Send emails where possible. Generate printable PDFs for ...
3
votes
1answer
57 views

CiviCRM (Drupal 7) Problem sending bulk emails

Before anything I hope you can escuse my poor english and little technical knoledge. We are working with CiviCRM (4.2.7) on Drupal () and the function of bulk mail have sudenly stopped working. You ...
3
votes
1answer
136 views

Unsubscribe group in scheduled mailings

I want to send an email to a large group (>50) and have created a smart group for this. Using the scheduled mailing function I selected this group as the recipients but now an extra box appears with ...
3
votes
1answer
126 views

Cannot save Mosaico Templates

We are on the latest version of civicrm 5.3.1 and the lastest version of Masaico and now i am getting this error message when I try to edit and save a template: API permission check failed for ...

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