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Questions tagged [civimail]

Questions specifically about CiviCRM's mass mailings system CiviMail. For question about general mail related issues in CiviCRM use the tag *email*.

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3
votes
2answers
93 views

Is there any simple way to replicate sections in CiviMail message templates?

Is there any simple way to replicate sections of email templates (for example, a section corresponding to one story) without having to copy and paste and guard to catch all the tables and other ...
3
votes
2answers
72 views

Is this scheduled cronjob setup correctly?

I set up this cronjob. Does this cover whatever I set in the GUI Scheduled Jobs? Or, do I need to set up a cronjob for each? If for each, what is the purpose of this GUI? As per Scheduled Jobs: ...
3
votes
1answer
52 views

In CiviMail reports, how do I enable “Add these contacts to Group” for user levels other than Admin?

I want to enable other user levels to be able to add contacts to a Group based on a list of results in a CiviMail Report using 'Add these contacts to Group'. For example, a CiviMail Bounces Report ...
3
votes
1answer
17 views

Invoices are sent from the host domain instead of the proper From Address

A constituent pointed out that she received an emailed invoice from "[4-digit-number]@[host-domain]" rather than from our normal organization email address. (We use CiviHosting's shared server.) I ...
3
votes
1answer
68 views

How do folks handle email preview text?

When sending a CiviMail message, users sometimes want to customize the preview text for email clients - which is good practice. (The preview text shows up under the Subject in many email clients.) ...
3
votes
1answer
73 views

100% mailing have bounced : validation failed for <(INVALID)>

Hello after two modifications on the server and on CiviCRM, it becomes impossible to send any mailing. All the email adresses are "burned" with all the email addresses being wrongly tagged as bounced. ...
3
votes
1answer
60 views

Unsubscribe group in scheduled mailings

I want to send an email to a large group (>50) and have created a smart group for this. Using the scheduled mailing function I selected this group as the recipients but now an extra box appears with ...
3
votes
3answers
100 views

Unable to CANCEL or DELETE a Scheduled Mailing (Mosaico is installed)

With either a Send Now or Scheduled mailing (Mosaico created) I unable to Cancel or Delete the Mailing in the Find Mailings page. Using WordPress 4.9.4, CiviCRM 4.7.30 and the following related ...
3
votes
1answer
49 views

Bounce Mail Retention Policy in Civi

I have the problem, that a bounce mailbox I am using ran full, and it's kind of hard to monitor , since the joblog of CiviCRM needs to be watched (Bounce Mail Cronjob). Since Civi is managing the ...
3
votes
2answers
47 views

Outbound email configuration. Different sending addresses with different servers

We have an issue to solve to operate as well in our Country (Italy). Any organization in our Country must use Certified Email (https://en.wikipedia.org/wiki/Certified_email) to send fiscal and ...
3
votes
1answer
59 views

CiviMail space characters added

In CiviMail, in the subject or at the end of the text of the mail, spaces are added after certain number of characters. How to solve that? Screenshots of the problem below. An additional space ...
3
votes
1answer
75 views

Mailing_send_test error

I'm getting the following error when I'm trying to send a test email. Error in call to Mailing_send_test : Error in call to MailingJob_create : DB Constraint Violation - possibly mailing_id ...
3
votes
2answers
105 views

What are these big MySQL mailing tables for?

Tomorrow, I will again begin the process of updating CiviCRM. I know that as the upgrade process is going through 4.7.8, it upgrades mailing foreign key constraints in civicrm_mailing_event_queue and ...
3
votes
1answer
156 views

Civimember: token for membership end date not working

We are having a problem in setting up our Scheduled Reminders for Membership Renewals. The reminders are sent out as scheduled, but the relationship between Contact to Membership (which is through a ...
3
votes
1answer
197 views

Quick explanation of 'hidden smart groups' and why they're included in my mailing uninvited?

I haven't been able to find information on these hidden smart groups anywhere using google or this forum. Perhaps because they are hidden on purpose? I'm wondering what these groups are, and why, ...
3
votes
2answers
161 views

Trouble connecting to SparkPost - Joomla 2.5.28 / Civicrm 4.6.14

I installed the SparkPost/CiviCRM extension and followed the README and all seems correct but I can not connect to SparkPost SMTP server. Is anyone else seeing a problem?
3
votes
2answers
209 views

Mailings Scheduler fails after upgrade to 4.7.1

After upgrading to 4.7.1 (Joomla) I get the following error in the Mailing Scheduler log when activated by cron: Finished execution of Mailings scheduler with result: Failure, Error message: API ...
3
votes
1answer
534 views

How does using CiviCRM compare to using NationBuilder?

Have you used or tried out NationBuilder.com, a US-based commercial not-free CRM used for political and community advocacy? What does CiviCRM do better, or worse? I prefer Civi but looking for more ...
3
votes
2answers
214 views

Disable opt-in e-mails for joining groups

I use a custom Drupal Webform for contacts to join groups. This happens within a restricted environment, the user is logged in and managing his/her own profile behind a password. I don't want any e-...
3
votes
1answer
59 views

Send Test and Next not clickable (greyed) due to missing value in reply_id field (i think)

Similar to this question and this one but different issues. All required fields and tokens are filled in. But db is showing Null for reply_id field, whereas all earlier mailings have an '8' in that ...
3
votes
1answer
98 views

Trying to get external cron working

I'm trying to get the external url-based cron to run and I keep getting fatal errors. I don't really want to debug the PHP code. Can anyone help me? The URL I use has the correct username, password ...
3
votes
1answer
27 views

how to change the size of groups for ab testing?

I've started a test with a sample too small to be statistically significant. I would like to re-run the test but with a bigger one. however, I would want to exclude those that already participated to ...
3
votes
1answer
43 views

How do I exclude the “click here” from mail header on the generated web page?

Mail sends out with a header that contains click here to view online and links to http://www.example.com/civicrm/mailing/view?reset=1&id=77 Within their email client, the link takes them to the ...
3
votes
1answer
202 views

CiviMail Mailing - Unable to select group, getting error of No recipients

I'm using CiviCRM 4.6.4 on Joomla 2.5.17. I'm new to Mailings so there may be something I am doing wrong, but there are several things that don't seem to work, including selecting a Group, sending an ...
3
votes
1answer
316 views

Google Apps bounce processing - is the wiki current?

I'm fairly savvy with civicrm in general but bounce processing seems to always stump me. Trying to use Google Apps for the return channel, I saw this post on the wiki: Step-by-step+Return+Channel+on+...
3
votes
2answers
404 views

CiviCRM cron job not processing scheduled jobs

CiviCRM 4.6.0 I have tried setting up the cron job to process the mailing scheduled job using both the php cli method and the URL with wget. In the first case, I can get the cli.php to run from the ...
3
votes
1answer
83 views

Upgraded to 4.6.2 - 'New Mailing' brings up 'Unknown Extension' error

Just upgraded CiviCRM from 4.5.3 to 4.6.2 on Wordpress. All seems to be working apart from when I select 'New Mailing' option under 'Mailings' - it takes me to a screen showing the message below: *...
3
votes
1answer
22 views

Is it possible to show CiviMails within our Drupal CMS system?

When CiviMail gives a permanent link to a public mailing it simply creates a raw html page for the email. Eg, on a link like this: civicrm/mailing/view?id=1528, we see the mailing exactly as it was ...
3
votes
3answers
81 views

Import Contacts with Email field issue

If I import contacts via a CSV file and indicate a home email, the email address does get imported without any issue. However, in order to send an email to the contact (in my case sending to an ...
3
votes
1answer
38 views

Is A/B testing possible using Mosaico?

When I go through the Create new A/B test workflow, it presents me with a traditional mailing interface, even though I have Mosaico installed. I'm pretty sure that means A/B testing is not possible ...
3
votes
3answers
144 views

After upgrade to 4.7.31 send mail - recipients - “no recepients”

After upgrade to 4.7.31 / working with Wordpress 4.9.4 I face problems with sending mass e-mails (Rundschreiben): I can choose groups (mailing list groups) in the recipients section, but the ...
3
votes
1answer
72 views

Bounce pattern - SMTP Error Codes

Currently Bounce Mails are fetched from the smtp store, and a list of regexes are applied to the mail to try and categorize the bounce. There are 10 categories, and an eleventh for when a mail couldn'...
3
votes
3answers
153 views

Blank Mosaico templates

Just newly installed Mosaico - I did the three extensions in the right order and the correct versions (afaik), but when I try to create a mailing, the templates are not there, just the text/title. ...
3
votes
1answer
155 views

Can't select Mailing Template in CiviMail after upgrading CiviCRM to 4.7.30

After upgrading Civi to 4.7.30 the Template dropdown on the New Mailing screen has disappeared - the only option is to save to a new one: We upgraded from Civi 4.7.29 to 4.7.30 on Joomla 3.8.5, but ...
3
votes
1answer
134 views

Email Link Tracking not working.

I am using Civi 4.7.22 on Wordpress 4.8.1 I am having problems with the link tracking. In both the email template preview and the actual sent email, links are going to a 404 Error page when tracking ...
3
votes
1answer
44 views

Is there a token for the email used in a CiviMail mailing?

I'd like to include text in my mailings like: This email was sent to [contact.the_email_used_by_mailing] ... I am aware that I can use [contact.email] to bring in the primary email, but what if ...
3
votes
1answer
86 views

Tracking links that have been added via tokens

I have created a token using hook_civicrm_tokenValues that inserts content into a CiviMail. The content includes URLs that we want to track. As I understand it (and I don't understand it very well) ...
3
votes
1answer
62 views

Why aren't bounced 'normal' emails reported?

You can configure CiviCRM to handle bounced emails. Any mail to an invalid address seems to cause the mail to appear in the bounced email mailbox. The Fetch Bounces job fetches them and deletes them,...
3
votes
1answer
40 views

token for country iso code

the token {contact.country} returns the full name of the country, I'd need the iso code (eg "FR" instead of "France"). Am I missing the obvious and is there a {contact.country_iso} hidden somewhere ?...
3
votes
1answer
23 views

How can I filter click-through reports by date range?

long time user of civicrm. Have 4.7.6 installed on Drupal 7 in a linux environment and I'd like to look at an old email's metrics. I see I pull up specific URL click-through metrics, but it shows me ...
3
votes
1answer
49 views

How do I find users who have resubscribed via {action.resubscribeUrl}?

As a matter of ensuring consent is up to date, and because our bounce handling is broken, I have asked my newsletter subscribers to either resubscribe, unsubscribe or opt out. The unsubscribe and ...
3
votes
1answer
43 views

Civimail 'Send test email to group' allows sending mailings to groups for which 'Mailing list' has been disabled

Though for a group the 'Mailing list' option has been disabled the 'Send test email to group' function still allows you to select these groups (version 4.6.16). There also isn't a option to disable ...
3
votes
1answer
201 views

CiviMail Social Media Media Integration

I'd like to know if there is anything newer than this August, 2013 post regarding how to include social media "share this email" links in CiviMail. Thanks.
3
votes
1answer
43 views

How can I hide non-mailing list groups in receipts?

At the moment, when someone signs up for a membership or makes a contribution, the receipt returns a list of their newsletter subscription groups AND non-mailing lists group assignments. How can I ...
3
votes
1answer
625 views

Kcfinder: Will not browse

In CiviMail 4.6.10 on Joomla 3.4.5, clicking on Browse Server button opens Kcfinder popup window. Kcfinder is contained in CKeditor insert image toolbar function. No images populate and internal links ...
3
votes
1answer
59 views

Case ID in e-mails from case

When sending e-mails from a case in CiviCRM the subject line contains a hashed case id between square brackets. It looks something like [case #a234db] Subject of the e-mail which is not really user ...
3
votes
1answer
109 views

Reply-to address problems when reusing mailings

We're currently using 4.6.8 with Drupal 7, and we're currently finding that if you re-use an old mailing, but then change the From address, the Reply-to field remains according to the original mailing ...
3
votes
1answer
23 views

What is the significance of event_queue_id in civicrm_mailing_event_delivered table?

I generally find that the event_queue_id and id values are same for all the tuples in the civicrm_mailing_event_delivered table. Why do we need a separate event_queue_id then? Can two tuples in this ...
3
votes
3answers
71 views

Why are message templates not appearing when I email a contact?

I upgraded a client system from 4.4.12 to 4.5.8 at the weekend and now message templates are not appearing when a user creates an email (regular or bulk). You can pick a template but nothing appears. ...
3
votes
1answer
340 views

CiviMail and unsubscribing from smart group

Using CiviCRM 4.5.8: It is my understanding that when an email recipient unsubscribes from a message sent (via CiviMail) to a smart group, then that person will be detached from that smart group and ...