Questions tagged [civimail]

Questions specifically about CiviCRM's mass mailings system CiviMail. For question about general mail related issues in CiviCRM use the tag *email*.

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3
votes
1answer
162 views

Unsubscribe group in scheduled mailings

I want to send an email to a large group (>50) and have created a smart group for this. Using the scheduled mailing function I selected this group as the recipients but now an extra box appears with ...
3
votes
1answer
136 views

Cannot save Mosaico Templates

We are on the latest version of civicrm 5.3.1 and the lastest version of Masaico and now i am getting this error message when I try to edit and save a template: API permission check failed for ...
3
votes
1answer
101 views

CiviMail opt out language

I have the latest version 5.1.1 of civicrm. A problem that kind of slipped past our organization in the past is that the page for opting out has been always in English. Mostly people opted out still ...
3
votes
1answer
79 views

Send Schedule Mailings job succeeds but scheduled mailing not completely sent

On Civi 4.7.27 send first large mailing to 12733 emails through SparkPost, only some were delivered (about 900), and the job says it has not completed. Unfortunately, it is 16h later and the Send ...
3
votes
1answer
149 views

CiviMail - How do I change the sender email account?

I am trying to send a Thank You email to our donor contributors through CiviMail. We have a message template set up. But our test emails keep showing the wrong sender email account "info@email.com" ...
3
votes
1answer
188 views

Civimail open tracking is not working for some mailings - inserts var/www/html into path for some mailings but not others

Civimail is inserting a path for the open tracking image that includes var/www/html example where it does not work https://(domain.org)/var/www/html/sites/all/modules/civicrm/extern/open.php?q=nnnn ...
3
votes
1answer
82 views

how would I send a monthly email automatically

I'm looking for suggestions on how to accomplish the following: Send a regularly scheduled email (monthly or weekly or whatever I choose) based on a specific message template to a specific group ...
3
votes
1answer
18 views

Is there a reason CiviMail won't send a draft if no recipients are selected?

Often, CiviMail users will want to send a draft email to someone for approval before they know the exact list of recipients. However, you can't "Send Test" unless you meet all the requirements for ...
3
votes
1answer
23 views

Civimail Plain text unwanted <p> tags

I get an unwanted pair of paragraph tags at the top and bottom of my plain text messages. Any ideas how to get rid of this? John Civi 4.6.10 Drupal 7.41
3
votes
1answer
72 views

Successful deliveries 178%. Why?

Sometimes I have more than 100% successful deliveries in the mailings. For a 2700 intended recipients I can have 4800 successful deliveries. I wonder why this happens! This group contains around ...
3
votes
2answers
79 views

After Import to group, individuals in that group not showing up as recipients to in CiviMail.

OK, this is a new one to me. I'm running CiviCRM 4.6.6 on WordPress 4.3. For the individual contacts I added manually, CiviMail works awesome. But here's where things get weird. I just finished ...
3
votes
3answers
185 views

Mailing - “Send Test” button not a button

When trying to send a test mailing, the preview and test email box appears to be improperly drawn and the "Send Test" button doesn't appear to work. I tried upgrading CiviCRM (from 4.6.2 to 4.6.4) but ...
3
votes
1answer
57 views

How to get a/b testing on the number of unique open?

It seems that the A/B testing is looking at the total number of open. in one case, we were surprised to experience a big difference between two versions, but it turned out that one of the recipient ...
3
votes
2answers
222 views

Civimail Mailings not saving or “corrupting”

I very recently took over custodianship of a drupal CiviCRM, so I don't really have a clue what I'm doing. Bear with me. I'm on civi 4.6.2 on drupal, and ever since the upgrade, the mailings have ...
3
votes
2answers
95 views

Is there any simple way to replicate sections in CiviMail message templates?

Is there any simple way to replicate sections of email templates (for example, a section corresponding to one story) without having to copy and paste and guard to catch all the tables and other ...
3
votes
2answers
76 views

Is this scheduled cronjob setup correctly?

I set up this cronjob. Does this cover whatever I set in the GUI Scheduled Jobs? Or, do I need to set up a cronjob for each? If for each, what is the purpose of this GUI? As per Scheduled Jobs: ...
3
votes
1answer
54 views

In CiviMail reports, how do I enable “Add these contacts to Group” for user levels other than Admin?

I want to enable other user levels to be able to add contacts to a Group based on a list of results in a CiviMail Report using 'Add these contacts to Group'. For example, a CiviMail Bounces Report ...
3
votes
1answer
35 views

Links inserted in Civimail are not redirecting and require a log-in

This seems to have started with CiviCRM 5.27.0 on a Joomla installation. When using Civimail to send out an e-mail to our users, the link no longer redirects to the initial destination but goes to ...
3
votes
1answer
18 views

Invoices are sent from the host domain instead of the proper From Address

A constituent pointed out that she received an emailed invoice from "[4-digit-number]@[host-domain]" rather than from our normal organization email address. (We use CiviHosting's shared server.) I ...
3
votes
1answer
122 views

How do folks handle email preview text?

When sending a CiviMail message, users sometimes want to customize the preview text for email clients - which is good practice. (The preview text shows up under the Subject in many email clients.) ...
3
votes
1answer
96 views

100% mailing have bounced : validation failed for <(INVALID)>

Hello after two modifications on the server and on CiviCRM, it becomes impossible to send any mailing. All the email adresses are "burned" with all the email addresses being wrongly tagged as bounced. ...
3
votes
1answer
32 views

How to automatically create mailings from an RSS feed

phpList has an RSS Feed extension which enables it to send out mailings each time a new feed entry is found. Does anything like this already exist in CiviCRM, or would it be difficult to piece ...
3
votes
3answers
133 views

Unable to CANCEL or DELETE a Scheduled Mailing (Mosaico is installed)

With either a Send Now or Scheduled mailing (Mosaico created) I unable to Cancel or Delete the Mailing in the Find Mailings page. Using WordPress 4.9.4, CiviCRM 4.7.30 and the following related ...
3
votes
1answer
51 views

Bounce Mail Retention Policy in Civi

I have the problem, that a bounce mailbox I am using ran full, and it's kind of hard to monitor , since the joblog of CiviCRM needs to be watched (Bounce Mail Cronjob). Since Civi is managing the ...
3
votes
2answers
65 views

Outbound email configuration. Different sending addresses with different servers

We have an issue to solve to operate as well in our Country (Italy). Any organization in our Country must use Certified Email (https://en.wikipedia.org/wiki/Certified_email) to send fiscal and ...
3
votes
1answer
65 views

CiviMail space characters added

In CiviMail, in the subject or at the end of the text of the mail, spaces are added after certain number of characters. How to solve that? Screenshots of the problem below. An additional space ...
3
votes
1answer
94 views

Mailing_send_test error

I'm getting the following error when I'm trying to send a test email. Error in call to Mailing_send_test : Error in call to MailingJob_create : DB Constraint Violation - possibly mailing_id ...
3
votes
2answers
133 views

What are these big MySQL mailing tables for?

Tomorrow, I will again begin the process of updating CiviCRM. I know that as the upgrade process is going through 4.7.8, it upgrades mailing foreign key constraints in civicrm_mailing_event_queue and ...
3
votes
1answer
193 views

Civimember: token for membership end date not working

We are having a problem in setting up our Scheduled Reminders for Membership Renewals. The reminders are sent out as scheduled, but the relationship between Contact to Membership (which is through a ...
3
votes
1answer
257 views

Quick explanation of 'hidden smart groups' and why they're included in my mailing uninvited?

I haven't been able to find information on these hidden smart groups anywhere using google or this forum. Perhaps because they are hidden on purpose? I'm wondering what these groups are, and why, ...
3
votes
2answers
162 views

Trouble connecting to SparkPost - Joomla 2.5.28 / Civicrm 4.6.14

I installed the SparkPost/CiviCRM extension and followed the README and all seems correct but I can not connect to SparkPost SMTP server. Is anyone else seeing a problem?
3
votes
2answers
226 views

Mailings Scheduler fails after upgrade to 4.7.1

After upgrading to 4.7.1 (Joomla) I get the following error in the Mailing Scheduler log when activated by cron: Finished execution of Mailings scheduler with result: Failure, Error message: API ...
3
votes
1answer
748 views

Kcfinder: Will not browse

In CiviMail 4.6.10 on Joomla 3.4.5, clicking on Browse Server button opens Kcfinder popup window. Kcfinder is contained in CKeditor insert image toolbar function. No images populate and internal links ...
3
votes
1answer
555 views

How does using CiviCRM compare to using NationBuilder?

Have you used or tried out NationBuilder.com, a US-based commercial not-free CRM used for political and community advocacy? What does CiviCRM do better, or worse? I prefer Civi but looking for more ...
3
votes
2answers
257 views

Disable opt-in e-mails for joining groups

I use a custom Drupal Webform for contacts to join groups. This happens within a restricted environment, the user is logged in and managing his/her own profile behind a password. I don't want any e-...
3
votes
1answer
68 views

Send Test and Next not clickable (greyed) due to missing value in reply_id field (i think)

Similar to this question and this one but different issues. All required fields and tokens are filled in. But db is showing Null for reply_id field, whereas all earlier mailings have an '8' in that ...
3
votes
1answer
103 views

Trying to get external cron working

I'm trying to get the external url-based cron to run and I keep getting fatal errors. I don't really want to debug the PHP code. Can anyone help me? The URL I use has the correct username, password ...
3
votes
1answer
28 views

how to change the size of groups for ab testing?

I've started a test with a sample too small to be statistically significant. I would like to re-run the test but with a bigger one. however, I would want to exclude those that already participated to ...
3
votes
1answer
43 views

How do I exclude the “click here” from mail header on the generated web page?

Mail sends out with a header that contains click here to view online and links to http://www.example.com/civicrm/mailing/view?reset=1&id=77 Within their email client, the link takes them to the ...
3
votes
1answer
213 views

CiviMail Mailing - Unable to select group, getting error of No recipients

I'm using CiviCRM 4.6.4 on Joomla 2.5.17. I'm new to Mailings so there may be something I am doing wrong, but there are several things that don't seem to work, including selecting a Group, sending an ...
3
votes
1answer
343 views

Google Apps bounce processing - is the wiki current?

I'm fairly savvy with civicrm in general but bounce processing seems to always stump me. Trying to use Google Apps for the return channel, I saw this post on the wiki: Step-by-step+Return+Channel+on+...
3
votes
2answers
430 views

CiviCRM cron job not processing scheduled jobs

CiviCRM 4.6.0 I have tried setting up the cron job to process the mailing scheduled job using both the php cli method and the URL with wget. In the first case, I can get the cli.php to run from the ...
3
votes
1answer
87 views

Upgraded to 4.6.2 - 'New Mailing' brings up 'Unknown Extension' error

Just upgraded CiviCRM from 4.5.3 to 4.6.2 on Wordpress. All seems to be working apart from when I select 'New Mailing' option under 'Mailings' - it takes me to a screen showing the message below: *...
3
votes
1answer
24 views

Is it possible to show CiviMails within our Drupal CMS system?

When CiviMail gives a permanent link to a public mailing it simply creates a raw html page for the email. Eg, on a link like this: civicrm/mailing/view?id=1528, we see the mailing exactly as it was ...
3
votes
3answers
95 views

Import Contacts with Email field issue

If I import contacts via a CSV file and indicate a home email, the email address does get imported without any issue. However, in order to send an email to the contact (in my case sending to an ...
3
votes
1answer
64 views

Is A/B testing possible using Mosaico?

When I go through the Create new A/B test workflow, it presents me with a traditional mailing interface, even though I have Mosaico installed. I'm pretty sure that means A/B testing is not possible ...
3
votes
3answers
171 views

After upgrade to 4.7.31 send mail - recipients - “no recepients”

After upgrade to 4.7.31 / working with Wordpress 4.9.4 I face problems with sending mass e-mails (Rundschreiben): I can choose groups (mailing list groups) in the recipients section, but the ...
3
votes
1answer
90 views

Bounce pattern - SMTP Error Codes

Currently Bounce Mails are fetched from the smtp store, and a list of regexes are applied to the mail to try and categorize the bounce. There are 10 categories, and an eleventh for when a mail couldn'...
3
votes
3answers
202 views

Blank Mosaico templates

Just newly installed Mosaico - I did the three extensions in the right order and the correct versions (afaik), but when I try to create a mailing, the templates are not there, just the text/title. ...
3
votes
1answer
161 views

Can't select Mailing Template in CiviMail after upgrading CiviCRM to 4.7.30

After upgrading Civi to 4.7.30 the Template dropdown on the New Mailing screen has disappeared - the only option is to save to a new one: We upgraded from Civi 4.7.29 to 4.7.30 on Joomla 3.8.5, but ...

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