Questions tagged [contributions]

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Display thank you page for offline contributions (civicontribute)

How do you enable a thank you page for an offline membership? We'd like to redirect them to a page that tells them how to get us their contribution. Are thank you pages only displayed when using a ...
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0 answers
12 views

CiviCrm stripe member payments with contribution amount - certain UK banks use app to confirm issue amount shows as zero

I am using Drupal 9.3.9 (PHP 7.4.28), Stripe 6.7.1, mjwshared 1.2.2, sweetalert 1.5, Contribution cancel actions 5.41.1, firewall 1.5.1 turned off contributiontransactlegacy 1.5.1 as I understand its ...
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1 vote
1 answer
30 views

Payment Form Errors "Your browser session has expired and we are unable to complete your form submission" after upgrade to 5.47.2

We recently upgraded to CiviCRM 5.47.2 and now all of our payment forms are displaying the following error when users submit for payment. Your browser session has expired and we are unable to complete ...
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2 votes
1 answer
32 views

new Contribution triggers send invoice

Our Drupal web form is connected to CiviCRM and creates a new contribution. I want to automatically trigger civi to send an invoice based upon the new contribution as soon as it has been created. The ...
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  • 195
2 votes
1 answer
44 views

Multiple financial types from contributions - how does one search donors to find those that have contributed to only one financial type?

we have an umbrella organisation that accepts donations (contributions) for multiple financial types (Artist 1, Artist 2, etc.). Some donors may contribute to more than one financial type. We want to ...
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6 views

Contribution page: mailing address display

Very new user trying out 5.37.2. (Currently using Quickbooks nonprofit to enter donations.) When I select an existing contributor in a CiviCRM contribution, the search displays an e-mail address ...
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1 answer
20 views

Contribution dashlet Network error / internal server 500 error / CRM_Report_Form::getRowCount() must be of the type int

My site currently at 5.39.1, error did not occur at 5.35.2 . I'm getting an error loading the latest contribution / donor dashlets. The case and news dashlet loads without issues. Results are showing ...
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0 votes
1 answer
31 views

Registering donor while using other payment processors

do you have any knowledge on whether it is possible to register a user who is using for payment a processor that isn't listed in official guides? We receive donations using Paypal but also through ...
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2 votes
3 answers
47 views

Show Contribution Note on top level of table view of contributions tab

When you go the Contributions tab of a specific contact (under View Contact), the Note field from Additional Details of the contribution does not show up in the table. Can addtional fields, like Note, ...
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  • 289
2 votes
2 answers
31 views

Contribution page repeatedly 'Page Not Found'

Help! Both our donate and membership contribution pages keep failing and saying 'Page Not Found'. https://www.museumofcambridge.org.uk/civicrm/contribute/transact/?reset=1&id=1 We use Wordpress. ...
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  • 71
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0 answers
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How to restore the online payment link after payment for contribution failed?

An online payment for a pending contribution failed and the contribution is now set to status = failed. The result is that the constituent's dash board has the status failed for that contribution and ...
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  • 195
1 vote
1 answer
48 views

Contribution - Config Error

When trying to make a contribution end users are getting the following error Configuration error - unable to process paymentIntent Using CiviCRM 5.44.0, Stripe Payment Processor Extn Version 6.6.3 It ...
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  • 61
1 vote
2 answers
85 views

You do not have permission to access this page - Contribution Page - WordPress Install

WP Version 5.8.2 CiviCRM Version 5.44.0 When trying to make a contribution when not logged in or in a private browser I get the following error sometimes on page load but more often after pressing the ...
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  • 61
1 vote
1 answer
17 views

How to update the action which behind a custom menu

We have a custom menu which has been created years ago and the one in charge is not with us anymore. The menu makes a contribution extraction and generates a pdf. The menu open a page on the url page=...
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0 answers
19 views

Endless contribution forms

My customer has a donation page which with no end date but when registering a donation, it's telling him maximum 12 months. he would like to create a donation page where the contribution will go on ...
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0 answers
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Edit a <completed> Contribution donation

i have a customer who wants to enter past contributions and it's not recording the <Date Received>. Once completed, it shows a 0 value in the date received and it's not allowing me to go back ...
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1 vote
1 answer
26 views

Map firstname-lastname pairs to IDs

I have a long list of donations that I want to import. My first step was to ensure that all the contacts in the list exist in CiviCRM - that's done, and I spent a while deduplicating the records. ...
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0 answers
32 views

Stripe credit card updates and customer service any good?

We're seriously considering switching form PayPal to Stripe because PayPal's customer service is outright horrible (e.g. three times now they have simply closed our support case without any resolution ...
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2 votes
2 answers
47 views

SOLVED - Error on new contribute after upgrade to 5.41.2

After upgrading to 5.41.2 I have a problem when creating a new contribute. Any suggestion in order to manage the error? error log: Versione di WordPress 5.8.1 Plugin corrente: CiviCRM (versione 5.41.2)...
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  • 121
0 votes
1 answer
12 views

Bespoke automatic receipt for specific campaign

We want to send a bespoke receipt (schedule reminder) to donors who donate to a specific campaign. We are struggling to work out how to link the schedule reminder to contributions to that campaign - ...
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0 answers
20 views

When importing Contributions, every record returns an error: No matching Contact found for ( ##### )

When importing Contributions, every record returns an error: No matching Contact found for ( ##### ) Importing Contacts isn't an issue. We're running Civi v5.39.0. I'm matching by Contact ID and they ...
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2 votes
3 answers
40 views

How to allow for people to purchase gifts for others

We are using Civi in wordpress. We are going to use Civi to host an 'adopt an object' scheme for our Museum. We anticipate that we will get a lot of people buying them as 'gifts' and will need the ...
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  • 71
1 vote
2 answers
14 views

Tracking bequests and planned giving

I am wondering if or how organizations track bequests of any kind through CiviCRM.
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0 votes
1 answer
23 views

Best practice when renewing memberships while changing from one type to another

we offer two types of memberships (reduced and regular) that vary on financial status of the member, ie. if a person is unemployed/student/retired they pay the reduced fee but if their financial ...
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1 vote
2 answers
21 views

$cancelSubscriptionUrl in a Contribution Receipt email links to http://%22%22/

A contributor complains it is not possible to remove from the automatic renewal option using a link in "You can cancel the auto-renewal option by visiting this web page." sentence. I've ...
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0 votes
1 answer
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How can I create a D9 webform where contact 1 pays for a membership that applies to contact 2?

I want to set up a Drupal 9 webform to enable people to buy a gift membership. I don't want to use the Gift Membership extension because it's approach of creating a redeemable code doesn't fit with ...
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  • 3,574
1 vote
0 answers
39 views

Are you using a POS system hooked up to a Civi instance?

I'm wondering if anyone is using a Point of Sale (POS) system, like Square for example, that is hooked up to a Civi instance? If so, what system are you using? The outcome we want is to process in-...
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3 votes
1 answer
66 views

How to track contribution from a mailout sent from civimail?

I am trying to see how many contribution has been generated as a result of the recent mailout I sent from civimail. What is the best approach to setup and track this please? Thanks
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0 votes
0 answers
19 views

Random Overwriting of Contacts key data creating duplicate records

Experiencing several instances of contacts names and email addresses being overwritten thus creating apparent duplication of their record. The system is taking contact records whose First Name is the ...
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1 vote
0 answers
13 views

Using the Total Contribution Qualifying Date filter

I am using the total contributions column and setting the total contribution qualifying date filter to previous fiscal year. However, the total contributions seem to be showing contributions for all ...
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1 vote
2 answers
29 views

Export Contributions with Membership ID

I am attempting to export Memberships and Contributions. When I export Memberships, there is no field to export associated Contribution records/IDs. When I export Contributions, there is not field to ...
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1 vote
0 answers
11 views

After update my Donation page goes to a random php location with no donation links

I tried creating a new form and get a link that goes to this page as do all my preexisting ones.
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0 answers
16 views

Should "one time" contributions update membership status/renewal or be separate?

Web contractor for mid-sized NPO here. Staff wants contributions of a certain amount to effect a contact's membership. For example, annual membership is $100 a year, Bob has a membership and makes a ...
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2 votes
0 answers
15 views

Two contribution pages on the same page? (or a way to work around limitatin on recuring contributions)

I am using WP Version 5.7.2 and CiviCRM V 5.37.0. I would like to give potential doners a single donation page with the choice between using stripe or donating with crypto. But the option to enable ...
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4 votes
1 answer
50 views

How do I enable recuring donations when I have two payment processors enabled, one which supports recuring donations and one that does not?

I am using WP Version 5.7.2 and CiviCRM V 5.37.0. The two payment processors are Stripe and BTCPay. BTCPay obviously does not support recurring payments (not really a thing with cryptocurrency atm) ...
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2 votes
0 answers
29 views

What is the correct way to cancel an Event Registration that is marked Pending Pay Later?

we have been registering participants online for our paid events and marking them by default to "Pending Pay Later" status. However, when some of the participants cancels their registration ...
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0 votes
0 answers
32 views

How do I remove the time from the token {contribution.receive_date}

It seems that after updating to CiviCRM 5.36.1 the token {contribution.receive_date} is now showing the time along with the date so that the format looks like this: February 8th, 2021 3:58 PM Is there ...
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0 votes
1 answer
14 views

Secondary recipient email body is blank when sent using "Find Contribution"

Reproduction steps: Click on **Find Contribution -> enter a contact name -> click search **. Select 1 contact (contribution) from the list -> select "Email send now to 50 or less" ...
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0 votes
2 answers
34 views

How to export contact list that includes total contributions to date?

I can only either export my contacts, or contributions. Is there a way to export an amalgamated list of contacts including all contributions made by each contact, either that year/per year/within date ...
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0 votes
1 answer
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Fiscal Year/Summary Field Issue

I have set the fiscal year under administer->Localization->Date Formats. However, when looking at Summary Fields, it continues to calculate only calendar year contributions for the Total ...
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1 vote
1 answer
25 views

How do i force a field to be required

When i add a new contribution to a contact, i would like to avoid an empty "Source" field. I need it to be *required. Have anyone already done this ? thanks
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  • 118
0 votes
1 answer
34 views

Thank-you letters sends email immediately

we are emailing the receipts of last year's contributions. From "find contributions" we select "Thank-you letters - print or email" and then "Send emails where possible. ...
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  • 71
2 votes
2 answers
28 views

How to add an activity for the contacts generated via a report?

I have a list of contacts from a contribution report, and I would like to add an activity based on the latest result from the report. My first thought was to have a "action link" to update ...
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  • 2,836
1 vote
2 answers
48 views

Importing Contribution should update Membership period

I'm trying to do an "Import Contribution", Member Dues, but the membership period in not extended by the expected year. How can I manage that automatically? Should be possible! I have ...
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0 votes
1 answer
23 views

Rest API contribution get doesn't return display_name

in my Civicrm 5.31 on Wordpress 5.5 I'm trying to retrieve contribution data via Rest API, using the apiExplorer I get the code: wp-content/plugins/civicrm/civicrm/extern/rest.php?entity=Contribution&...
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  • 121
0 votes
2 answers
37 views

Edit the financial type of an online contribution?

We have some online contribution transactions that we'd like to assign to a different Financial Type. E.g. they were assigned Donation rather than Member Dues. Is there a way to manually change the ...
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1 vote
2 answers
35 views

Reporting on contribution amounts when added to a membership page

We've added the option to accept additional donations when initiating or renewing a membership by enabling the Contribution Amounts section on a contribution page but there doesn't seem to be a way to ...
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0 votes
1 answer
26 views

Contribution status for tax deduction?

This is a question on best practice I think: To get tax deduction for donations in Norway, the NGO has to send a report to the tax authorities (as in addition to the donor itself) In addition to ...
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  • 2,211
2 votes
2 answers
71 views

Contribution Amount not displaying on Contact

I am on civi v5.25 with Wordpress v5.5.3. After adding manual off-line contributions (no credit card) each with a different financial type to a contact, none of the amounts display on the contact's ...
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  • 51
0 votes
2 answers
73 views

PayPal IPN Notification Inconsistently Received

Random completed PayPal transactions are not being updated in CiviCRM and the contribution records are incorrectly left as "Pending." I have worked with PayPal to confirm that all IPN ...
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