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5
votes
3answers
24 views

Conditional logic in Thank You letters

I recently took over the donor thank you letter process at the organization I work for and saw that Civi has the ability to create thank you letters for donors. The organization I work for has 5 ...
0
votes
1answer
14 views

Export contributions - missing Field Mapping dropdown

I was able to reproduce on CIVICRM DEMO site: https://demo.circle-interactive.co.uk Steps to reproduce: Find contributions Select contributions Select action 'Export contributions' Select option '...
0
votes
1answer
25 views

DB error missing field in contribution reports after upgrade to 5.4.0 (Drupal)

After upgrade to 5.4.0 (from 4.7) I'm seeing fatal DB errors ("no such field") when refreshing Contribution Detail & Summary reports. Debug log shows: $Fatal Error Details = Array ( [callback] =...
1
vote
1answer
15 views

Can we print an invoice without GST?

We have a client who wants to bill an Australian Member with Ireland HQ, therefore they need to provide an invoice without GST as head office is paying. Is there any way we can tick or untick GST when ...
4
votes
2answers
28 views

Transfer contribution to other contact

Due to an error a bankaccount (iban) was connected to a wrong contact, so several contributions must be transferred to the right contact. What is the procedure for this action?
0
votes
1answer
11 views

update pending contributions transaction date wrong

When doing a search for pending contributions and then do a batch update to completed the received date is changed to today's date. In the past version 4 this would stay as the original received date. ...
3
votes
2answers
21 views

Donation Method - Suggested use?

Payment method is pretty clear, however, we would like to be able to differentiate between donations that come via Online, Mail, in person, etc. It seems like source would make the most sense, but ...
1
vote
2answers
33 views

payment_instrument_id is not a valid integer | Importing contribution

just want to ask quick question. I'm trying to import contribution from my csv files. In my csv files, I put the value of column Payment method as : Others, Cheque, Credit Card. (All the value has ...
2
votes
1answer
15 views

Award Drupal User points after contribution

I would like to create a Drupal Rule to award Drupal userpoints upon a civicrm contribution being added to a member record through membership sign up. Ideally the points awarded are dependent on ...
1
vote
3answers
35 views

How do I process a refund for a credit card payment via iATS?

I have a member who accidentally bought two memberships and there is no clear way to just refund one of the amounts. Seems like a relatively simple task that should be more intuitive.
1
vote
0answers
13 views

Signup/Contribution pages render forms with double County and Country dropdown selectors

Signup/Contribution pages render forms with double County and Country dropdown selectors. How di I remove the redundant ones?
0
votes
2answers
21 views

Manual contribution, add contact that is not found

While adding a contribution manually, the first step is to find a contact. If the contact is not found, I remember being able to select 'new contact' from the bottom of the autocomplete list. As at 4....
0
votes
3answers
60 views

Smart Group Features Extension to Memberships, Events, Contributions, Activities,

I have a lot of Organisations, each having their own Administrator(s) who manage their own memberships, events, contributions, activities, ... (that I predefine for them) I would like those ...
1
vote
1answer
37 views

Blank civicrm?page=CiviCRM&q=civicrm/contribute/transact&reset=1 live contribution page wordpress

Wordpress 4.9.6, CiviCRM 5.1.2. Logged in as Administrator, all works fine (Events links, TEST Contribution page) but LIVE Contribution pages: gives just blank page. Nothing in php.error.log, ...
2
votes
2answers
20 views

Splitting Contributions between Accounts

From time to time, we have contributions that come in which need to be credited to two accounts. How do I split a contribution?
1
vote
1answer
23 views

Undefined Index in an Event+Contribution Registration Webform

Running Civi 4.7.27 / Drupal 7.59 + Webform Integration I have Webforms to register Parent + Children and pay for an Event (the webforms are a bit complex, with lots of custom fields, but they used ...
0
votes
1answer
44 views

Not able to print contribution invoice

CMS: Drupal 7 CiviCRM: 4.7.31 "CiviCRM: access Contact Dashboard" permission is set for authenticated user and logged in user has "CiviCRM: view my invoices" permission also. User can access ...
1
vote
1answer
14 views

Disabled contribution page and recurring transactions

Can recurring contributions originally set up with "Contribution Page A" still occur if Page A is subsequently disabled? Civi 4.6 LTS with iATS payments
1
vote
2answers
26 views

Particular report about contribution on CiviReport

Good morning, I'm writing to ask if it exist a particular report about contributes. I'd like to have a report which contain these columns: Surname/Name, amount and date of the last donation and total ...
1
vote
1answer
26 views

One time gift intended to be recurring

We recently had a donor give a one time gift that they intended to be a recurring gift. Hard to say if they neglected to click the box or if they did and something went awry. Regardless, what we are ...
1
vote
0answers
21 views

Contributions: Received Date Vs. Completed Date?

This might be a little odd. A non-profit I work with is having issues with their contribution reports. They use the stripe extension to process contributions. They run a search weekly for the ...
0
votes
1answer
14 views

Pay Later status on imported contributions

I am trying to do a bulk import of transactions that are all being invoiced now. By indicating the Contribution Status as "Pending," the transactions all import as "Pending (Incomplete Transaction)" ...
1
vote
2answers
19 views

How to get a list contacts that have not donated within a certain amount of time?

Hello CiviCRM community, I've been trying to wrap my head around this and can't seem to figure it out. I'm looking to get list of contacts that have not donated within a certain amount of time to ...
1
vote
1answer
20 views

Field Source doesn't appear in Import Contributions

I'm trying to import contributions. I found all the fields except the "Source" field. Is there any reason for not appearing? Is there a way to show it? Thanks in advance. :)
2
votes
1answer
46 views

Stripe- Cancel recurring contribution

In testing CiviCRM/Stripe, we setup a recurring contribution and let it run for two months and then attempted to cancel it via the link in the email sent to the donor. This resulted in the recurring ...
1
vote
1answer
9 views

Posting photos on our DONATE/ contribution page through Civi

Is there an ideal image size for posting photos on this page? The photo that I want to post keeps getting smushed. I finally found decent dimensions but it the mobile website doesn't keep the correct ...
1
vote
1answer
22 views

Re-run iATS recurring contributions that failed due to bad iATS account credentials?

iATS credentials were messed up for a couple of days in December, and now I have lots of recurring contributions that failed, with source="iATS Payments Recurring Contribution (id=N) Agent code has ...
4
votes
2answers
34 views

Can we report on contributions by payment processor?

Is there support for filtering contribution reports by payment processor? We have credit card (Authorize.NET) and PayPal (new). How can I report on just PayPal transactions? The only difference I ...
0
votes
1answer
33 views

Edit Contribution Form for receipt

How do I edit a contribution form to show the name of the organization and to put a note in like membership allows?
1
vote
1answer
21 views

Unable to run a batch update of contribution soft credits

I created a profile with only two fields: Soft Credit Soft Credit Type I intend to use it to go back into my contributions and assign soft credits to contributions. First I go to Contributions -> ...
1
vote
0answers
25 views

“Receipts - print or email” not working from Advanced Search

I carry out the following steps: Perform an Advanced Search displaying as contributions Select one or more contributions From the actions menu select Receipts - print or email No matter how many ...
0
votes
1answer
47 views

via api created only first particpant gets a line: “Contribution Amount: 1”

I register participants and payments via the API. Step 1: create a contribution for the buyer Step 2: create participants Step 3 create participant_payments linking the above. The weird thing is ...
0
votes
0answers
26 views

PayPal integration error

A user tried to sign up for recurring payments via our website, peoplesfundglobal.org/support-us (the page for USA), but experienced this: "Went I went online today to set up my membership dues and ...
1
vote
1answer
40 views

CiviContribute Dashboard Chart Layout does not display

CiviContribute dashboard does not show chart_layout. Tested on Civi Demo as well as several installations. is there a configuration requirement? See image
0
votes
2answers
51 views

How can I create custom contribution page (CiviCRM 4.7.25 on Wordpress 4.8?)

I want to create custom contribution page but I don't know how? for creating custom pages is needed any extensions or plugins? the below page is one of the pages that I created I want to delete ...
1
vote
0answers
32 views

Redirect Loop with CiviContribute

I have a similar problem to this and this issues, a redirect loop occurs on coming back from the payment system after making a contribution. The difference with the 2 previous links is that the ...
3
votes
4answers
39 views

CiviCRM for selection and subscription to paid online content

Consider this case: We manage a very very long hiking trail across many states. It's divided in 20 sections. To get the digital maps, section coordinator contacts, section emergency alerts, section ...
0
votes
3answers
33 views

How can I find the transaction date of a payment by check?

The question is double : Is there a way to simply display this trxn date (not the Contribution date, but the date when the check was recorded) ? The transaction is refered in civicrm_financial_trxn ...
1
vote
1answer
88 views

Wrong return URLs in PayPal Standard

I'm using the api to process contributions from some custom pages I have created, specifically the call to civicrm_api3('Contribution', 'transact', $params). When I use PayPal Standard as my payment ...
4
votes
1answer
42 views

Why can't I see different financial types in contribution reports

With our contributions, one payment may contain 3 financial types ... e.g. an event fee, membership fee and donation. I have created "Price Sets" (of one Financial Type), which then contain 3 ...
1
vote
0answers
56 views

Multiple Contributions in a Single Contribution page?

I want to set it up so that a user can purchase 2 or more of a contribution from the same page. Each contribution needs to be separated - I can't just combine 2 payments into one field of a price set....
2
votes
1answer
23 views

Search for contributions made in previous 4 months

I'm trying to search for contributions made in the previous 4 months. Example - We are in October, but I want to be able to see if people have contributed since June 1. I can search by previous ...
0
votes
0answers
16 views

Validation fails on contribution with profile included

Using 4.7.24 with php 5.6. I have a contribution form set up with Confirmation page turned on, and a profile is included to collect extra address information (besides a billing address). Several of ...
0
votes
0answers
16 views

Unable to use Profiles with Membership civicrm record fields when a Payment Price set is used on an online contribution page

I am using the civicrm version 4.7.17 I am using a Payment Price Set for an online contribution page and hence I cannot enable Membership Signup. I also intend to use profiles with Membership ...
2
votes
1answer
21 views

Issues with recording donation refunds

If a donor makes a credit card donation that is later reversed/refunded, what is the best way to record this? Just delete the gift? Can you record a negative gift amount to offset the refund?
1
vote
1answer
29 views

Can a Custom Field be added to a Contribution Page or Financial Type?

I have created a Set of Custom Fields called "Tracking" to be used with -any- Contributions. The set includes Custom Fields called "Category" and "Job". I would like to assign specific Category and ...
2
votes
2answers
93 views

Where do Custom Fields for Contributions appear?

I have created a Set of Custom Fields called "Tracking" to be used for any Contributions. The Custom Fields created in this set are called "Category" and "Job". However, I can't see these fields ...
1
vote
1answer
42 views

How can I reset a user password for a PCP owner?

A donor/owner of a PCP has lost her password. How can I help her?
0
votes
0answers
21 views

Our CiviCRM Contributions page will allow donations when on a desktop, but will not allow contributions from Mobile?

Our Contributions page allows incoming donations from a desktop, however if you are trying to donate from a phone, it won't work, says it cannot connect. HELP.
1
vote
2answers
46 views

Where is the “Allow Other Amounts?” option?

If you see the screen shot, from CiviCRM 4.7.22 on Wordpress, isn't there supposed to be an "Allow Other Amounts?" option to check under the "Recurring Donations" option? According to these ...