Questions tagged [duplicate-contacts]

Use this tag for questions about preventing, finding, and merging duplicate contacts. This includes composing duplicate matching rules, using the dedupe system, strategies for preventing false matches, and merging a pair of contacts.

32 questions with no upvoted or accepted answers
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19 views

Batch marking 'not a duplicate'

Just wondering if it's possible to batch mark multiple contacts as 'Not a duplicate' through the dedupe rule menu. I've tried selecting all the contacts via the checkmark and using 'not a duplicate' ...
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84 views

Civi duplicate rules with respect to email & primary versus location type

Civi 4.7.13, Drupal 7.56. I set up an unsupervised rule for FN/LN/email, with weights of 10 each and a weight threshold of 30. What I see happening is this: Contact A is in Civi as Jane Doe, only ...
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89 views

Merging contacts and cases

I think I have found an issue with merging contacts (and it also seems to manifest when assigning a different client to a case - which apparently performs a similar merging function). On the demo ...
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0answers
38 views

Membership issues when people have two different emails

Given how difficult it is to merge two contacts, each with memberships (as detailed in How can I merge two memberships in the same contact (without losing contribution info, etc)?) we are anxious to ...
2
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0answers
44 views

Batch "Not a duplicate"

Within Civi's UI, there is an option to mark "not a duplicate" when you go through the "Find and Merge Duplicate Contacts" process. I can mark not a duplicate one by one, but I would like to check off ...
2
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0answers
41 views

Why is my Unsupervised Individual Deduplication rule failing to stop duplicate creation?

I've seen a number of questions on this site suggesting that there may be problems with the deduplication rules, e.g.: Why am I getting duplicate contacts for contributions? My individual ...
2
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0answers
61 views

Merging Contacts Records fails

Running Drupal 7.59, CiviCRM 5.8.1 and PHP 7.1.26. After selecting two known duplicate records from a list and selecting the action "Merge Contacts", I receive the following error message. Sorry, due ...
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0answers
13 views

Unsupervised de-duping - potential matches not ordered by weight score descending?

I've got contacts that share Last Name and Email, and I'm using an unsupervised de-duping rule for online contribution forms and event registrations with the following fields and weights - Email 10 ...
2
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0answers
39 views

When / how is a contact created when sending out a test newsletter

Recently we stumbled upon duplicate contacts in our system, who had merely an email-address. After some digging it seems that they were created when users utilize Mosaico to design an email and then ...
2
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0answers
10 views

View contact file while entering contribution batch?

Is it possible to view/open in a new window a contact's profile while entering a contribution batch? I know that a contact's email address will appear in the dropdown with the contact's name. However,...
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36 views

Contacts Duplicated on Login for Wordpress

We have been facing a recurring issue where Civi is duplicating contacts. We were able to test and confirm that it happens whenever a person logs in, and then another duplicate contact is created ...
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0answers
25 views

Repeated data entry

I work on a volunteer resource office and we use a CIVICRM to manage our organizations and their volunteer opportunities. The organizations post "activities" in the database, however, those have ...
1
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3answers
126 views

Issue field DEDUPE "0 Argument 1 passed to"

After upgrading to civicrm version 5.21 we detected a problem in one of the fields of the form linked to a custom profile. For some reason, every time you try to insert that data from the form in the ...
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0answers
18 views

Deduplicate fails on inherited address

I am running CiviCRM 5.11.0. I have an Unsupervised Rule which matches Individual Contacts on First Name, Last Name and Postcode, BUT the Contact Address is inherited from an associated Household, not ...
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103 views

Documentation on using CiviCase tokens

Civicase Tokens Extension does not have documentation. I am trying to use the tokens to do a print/merge of case information. The print page is blank. Any suggestions? Have case tokens been used ...
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0answers
17 views

No import for existing contact

When doing an import for existing contact that I want to update, after selecting Fill (For Duplicate Contacts), I get a Warning, a Notice but no import : Warning: array_pop() expects parameter ...
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0answers
49 views

Administrator contact record duplicated when do Activity Send Email

One administrator's contact record is duplicated every time she performs the Activity action "Send email". The recipient's activity record indicates it was "added by" and points to a new contact ...
1
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0answers
75 views

Error importing contacts - for key 'UI_external_identifier'

I am having an issue when trying import contacts into civi. We have imported many contacts before but all of the suddden I am getting this error: Database Error Code: Duplicate entry '0385611' for ...
1
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0answers
39 views

Merge contacts loses relationships

When I merge two contacts I lose relationship info on both 4.6.5 and 4.7.3 The relationships come up as inactive with the current date as the end of the relationship. I don't see any errors except ...
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0answers
100 views

Contact merge is throwing "Could not find valid value for cid"

We've recently started getting "Could not find valid value for cid" when trying to merge contacts. I just upgraded CiviCRM from 4.5.8 to 4.6.4 in the hopes it would cure the problem and it did not. ...
0
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0answers
15 views

Is there a way to allow users to merge their own profiles?

Due to poor configuration, our system is bloated with duplicate accounts. Some of the merge conflicts get complex quickly. Is there a technique for allowing users to merge their own (possible ...
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0answers
26 views

Datatables Warning in Find and Merge Page

This issue is similar to this one. The only difference is that we are on CiviCRM 5.22.1. Problem The following error pops-up when use the 'Find and Merge Duplicate Contacts' page (civicrm/contact/...
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18 views

Error when trying to run Find and Merge Duplicate Contacts

I'm trying to run Find and Merge Duplicate Contacts. After I choose the rule, then choose the group, I get to the main merge screen and an alert pops up that reads, "DataTables warning: table id=...
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0answers
24 views

What happens to Wordpress user accounts after Civi contact merge?

If you have 3 duplicate Civi contacts each linked to a WP user account, how does a contact merge effect the related WP user accounts, if at all?
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27 views

Merge CiviCRM data from D6 to existing D7 database

I need to merge CiviCRM data from a Drupal 6 site into a Drupal 7 site that has an existing CiviCRM installation. The sites are running under Aegir. In both cases the Drupal and CiviCRM tables are in ...
0
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0answers
34 views

If I exclude an address from a bulk email is it rational to assume that the mailing won't go to that address?

It seems rational to me to assume that if a mailing is set up where a group (or past mailing) is excluded, then any records that share the same email address as an excluded record, should also be ...
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42 views

Mailmerge contact of same address & print directly from Civi

There was an extension from vedaconsulting for wordmailmerge extension. But seems its broken in 5.x. Just wondering if anyone can give me a alternative suggestion of how I can achieve the same result ...
0
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1answer
102 views

Error when merging accounts

When attempting to merge accounts, I receive this message: CiviCRM_API3_Exception: "You have requested a non-existent service "prevnext.driver.". Did you mean one of these: "prevnext.driver.redis", "...
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0answers
33 views

Webform Event Registration Match Contact

I have created a webform (Drupal) for people to register for an event. I am trying to avoid creating duplicate individuals if they already exist in Civi when they register, but at the moment whenever ...
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0answers
36 views

Why did a dedupe rule not work sometimes. Yet later the same rule finds the duplicate

We set up an event that lets people signup on line. The dedupe rule we used on the event is first name, last name, email address (all need to match). A few of the signups created a new contacts, ...
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21 views

DeDupe: Prefix with and without period

Seems I've got tons of dedupe hits on prefixes with and without periods, ie, "Dr" vs "Dr." Any advice on how to deal with this? Was this from various schema updates over the years?