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Questions tagged [email]

Questions about mail related issues in CiviCRM. For question specifically about CiviCRM's mass mailings system use the tag *civimail*.

0
votes
1answer
13 views

Can multiple mailings have deduplicated email addresses, so each address will not receive multiple emails?

We'd like to send a mailing in a few slightly different versions to different groups. What we'd like to avoid is having two contacts, who share the same email address and are in different groups, ...
2
votes
2answers
26 views

CiviEvent Confirmation Emails: Cutting off content

We've recently started using CiviCRM and CiviEvent but have found that the confirmation PDFs attached to confirmation emails are cutting off text and not appearing properly. This is what they look ...
2
votes
1answer
26 views

How do folks handle email preview text?

When sending a CiviMail message, users sometimes want to customize the preview text for email clients - which is good practice. (The preview text shows up under the Subject in many email clients.) ...
1
vote
2answers
19 views

Configuring Inbound Email Config

I used to have CiviCRM Inbound Email processing perfectly, but now it no longer works. Whenever the process is run, I get the following error: Full message: Finished execution of Process Inbound ...
-1
votes
0answers
15 views

Auto-renew 'prevents' email receipt send.

Wordpress v4.9.8 CiviCRM v5.5.1 I have an online membership sign-up form that won't send email receipts when "Please renew my membership automatically." is checked. I've tried to log outbound ...
3
votes
1answer
34 views

Activity - Send a Copy Email

When filing an activity in CiviCase, there's the option "Send a Copy" to people listed in Case Roles. The email is sent correctly. However, when I "reply" to the email, the address of the sender is a ...
1
vote
1answer
19 views

Looking for contacts that are Pending (status by email) E-news Opt-in

We are having an issue with the number of bots that are signing up for our e-news online. I would like to search for all contacts that have a status pending by email to our E-news group.
1
vote
1answer
17 views

CiviMail Mailing Scheduled But Not Sent

I have set up a mailing and scheduled it. The date and time has been and gone and the status is still scheduled... Any ideas where I am going wrong?
1
vote
1answer
9 views

On line donation Thank You

I would like to customize the auto TY email that is generated to a donor once a donation is made. Can I do this? If so- can you please tell me how? Thanks so much!
0
votes
2answers
14 views

How to generate a receipt when Pay Later contribution is received

I am using a Contribution page to take payments for Memberships, and wish to use the 'Pay Later' option. I can set this up and it records the contribution OK, and a administrator can record the ...
1
vote
2answers
28 views

Email signature is set but does not appear in messages I compose

This question: Customize a User's Signature indicates that it should be possible for CiviCRM to automatically include an email signature if one is set for the sending user. I have set a signature ...
0
votes
1answer
8 views

Email Greeting Updater in scheduled jobs failed

Running Drupal 7 with CiviCRM 5.6.0. Noticed in BCC'd copies of confirmation emails for an event that some records have a blank "Email Greeting" field since the template is addressing {contact....
1
vote
1answer
15 views

CiviEvent: possible to trigger an email to event organizer when participant count reaches a certain number?

I'd like to be able to notify organizers when a certain number of participants have registered. I don't want to shut down registration or offer a waiting list to participants, I just need the staff ...
1
vote
1answer
20 views

Activitiy's email content - how is it generated and can it be changed?

When assigning an activity in CiviCRM to a contact using the field "Assigned to". Unless deactivated those contacts get send an email. My question is, how this email is generated - is there a ...
1
vote
2answers
170 views

How to check contact read email or not when send email to Individual?

I'm using WordPress 4.9.8, CiviCRM to 5.5.1, I usually send email to contact by Search> Find contacts View contact details Action> Send email Send email ok, Contact received mail ok like picture But ...
0
votes
2answers
33 views

CiviEvent Confirmation Email Displaying Profiles Not Used In Event

We have created some custom fields/profiles to use with certain CiviEvent registrations. These profiles only display in the event registration when they are selected in the event setup - as expected. ...
-1
votes
1answer
14 views

Contribution Page Confirmation Emails

So, we recently set up a contribution page for people to buy tickets for a raffle we're hosting on our website. However, we are not receiving confirmation emails upon purchases. We get them when ...
1
vote
2answers
32 views

Contacts visible in mailing list group, not on hold or otherwise dnd, but skipped by mail out

I'm fairly sure I've worked out why this is happening, but want some input to confirm the problem, and hopefully pointers for fixing it. We totally refreshed our main mailing list in line with GDPR, ...
3
votes
0answers
30 views

Disable Email Sending by Authenticated Users?

Running 5.3 on Drupal 7. Is there any built in way to disable the ability for authenticated users to send an email? Currently they can only view their own contact, but the action menu still has an ...
0
votes
1answer
32 views

How to update a sequence email created by CiviCRM?

I'm using WordPress 4.9.8, CiviCRM to 5.4.0, CiviRules 2.1 and E-mail API 1.17.2 I've created a sequence email by CiviRules by steps: Step 1: After user added to a group G, send email 1 Step 2: ...
1
vote
1answer
32 views

CiviCRM Slow Bulk Emails to Sparkpost via Rest

Hopefully someone can help.. First the particulars: CiviCRM 5.1.2 / Wordpress Sparkpost Extension: 1.1 Mailer Batch: 0 Mailer throttle: 0 Mailer job: 1000 Mailer Cron: 8 It appears that when ...
1
vote
1answer
33 views

Some tokens not work with CiviRules 2.1 and E-mail API 1.17.2?

I'm using WordPress 4.9.8, CiviCRM to 5.4.0, CiviRules 2.1 and E-mail API 1.17.2. I've created a Rule that send email to contact when added to a group. I've used some token here https://docs.civicrm....
4
votes
1answer
40 views

E-mail body blank to some recipients

I'm having an issue similar to that described in Blank emails to some specific addresses When I send an e-mail to myself (using SMTP through Civi) it is fine. However, some recipients do not see the ...
2
votes
1answer
51 views

CiviMail DKIM signature failure

We have DKIM configured with the MTA we are using with CiviCRM, and it appears to be working. However, the DKIM signature fails consistently; using a checker it appears the mail has been altered ...
2
votes
1answer
83 views

CiviCRM, SMTP and Office 365?

We use Office 365 Exchange Online for our emails. Whilst you can configure CiviCRM outbound mail to use it, you can't actually send mail using it. I have done some investigation, and the reason is ...
6
votes
0answers
46 views

Personalize browser version of email

I'm trying to figure out how to get the browser version of an email to match an email using tokens in terms of personalization. The email shows the person's first and last name, the opt out and ...
1
vote
0answers
44 views

Authentication error when running the “Fetch Bounces” scheduled job:

Parameters parsed (and passed to API method): a:1:{s:7:"version";i:3;} Full message: Finished execution of Fetch Bounces with result: Failure, Error message: A fatal error was triggered: Could not ...
0
votes
1answer
27 views

Why does the default 'from' email address not show as the first option when using 'Send Email' Activity

This seems odd. If I add a second email address to the list of "from" emails at /civicrm/admin/options/from_email_address?reset=1 and set it to default, i expect it to be selected as the first option ...
0
votes
0answers
18 views

“Create new account” error

I'm testing out the ability to "Create new account" from the link associated with the "User login" widget. I get the attached error message. Send mail works in other contexts. Any ideas?
5
votes
1answer
41 views

Difference using primary vs main email address

What is the different between the main and primary email address? How are these two used by CiviCRM?
1
vote
1answer
37 views

Bee email composer integration (alternative to Mosaico)

Has anyone had experience with using Bee with Civi? I see that Nicolas Ganivet, the co-founder and CTO of Cividesk, was looking into it back in 2016. In my opinion, Bee has significant advantages ...
0
votes
1answer
25 views

Email blast mailing through CiviCRM

How can I send an e-blast email mail to groups from different states after pulling a report in CSV FORMAT from CiviCRM
3
votes
2answers
50 views

Email-to-activity processing – can't create subfolders of the inbox

When setting up a Civi site for a client, I turned on email-to-activity processing. When you do this, Civi tries to set up two folders ('CiviMail/ignored' and 'CiviMail/processed') as subfolders of ...
2
votes
1answer
42 views

Unsubscribe error message

If the Civi user isn’t logged into their account then they get the following error when clicking token inside their email footer: Sorry, due to an error, we are unable to fulfill your request at ...
4
votes
2answers
65 views

How to send a confirmation email when adding a contact to group via API?

I'm using the REST API to create contacts and add them to an existing mailing group. I want to add them as pending and trigger the confirmation email but I can't find a way to do it via the API. The ...
4
votes
1answer
57 views

Email-to-activity processing – create Activity at future date

I would like to be able to set tasks on a Contact using the Email-to-Activity processor. This would allow me to set Scheduled activities on a Contact in CiviCRM, like: Follow-up with Sally in two ...
0
votes
0answers
21 views

Email with token to cell in excel file

We are trying to send an email that inserts a token from an imported Excel file to a specific URL for each member. It does not run, just gets stuck. Where can I go to find details about setting up and ...
2
votes
1answer
59 views

Email On Hold? options

It looks like there are two options for indicating that an email address in on hold. Is there a way to add another option? If so, how would I go about doing that?
2
votes
1answer
33 views

What order are CiviMail emails sent from CiviCRM?

Is there a clear pattern to the order in which emails are sent from CiviMail queues? For example, emails are sent from the queue in no specific order sorted alphabetically, A-Z sorted by contact ID ...
0
votes
1answer
17 views

Hook to stop a contact's email from being deleted

We have a new requirement to stop an admin from deleting a contact's email if that email is found in one of our other systems. I am trying to do this through a validateForm hook. I can figure out ...
1
vote
0answers
44 views

Civimail bounce

I'm beating my head over this, maybe someone else can shed some light. Centos7 php7.0 mariadb 5.5 Joomla! 3.8.7 CiviCRM 5.0.0 Virtualmin (Dovecot 2.2.10 + Postfix 2.10.1) If I run the email ...
0
votes
1answer
31 views

Primary Emails not Being seen as primary

I have an a bunch of organizations we imported via csv. The email addresses are checked under the contacts summary as 'primary'. However they are not receiving emails and reminders and in search ...
0
votes
0answers
17 views

Embedding Social Media Posts

Is there a way to embed social media posts in email templates? I specifically mean videos from Facebook? I have tried using the provided code, and messing with the source code within the Mosaico ...
1
vote
0answers
11 views

The reply-to field is populated with a number sometimes when sending mail

I'm having the following problem on site running 4.7.31 and I would like to know if anyone else is having it. When sending an email from the contact summary screen, if the user picks their own ...
1
vote
0answers
49 views

Mail sender validation error

Using CiviCRM 4.7.31 / Joomla! 3.8.6 / PHP 5.6.33 After Upgrade from 4.7.29 to 4.7.31 it is not possible to send mails. Test Mails do work Error is obviously related to standard sender address, but ...
1
vote
0answers
22 views

How do I reply to an email in CiviCRM (Activity or CiviCase)

I have CiviCRM set up to import e-mails that are sent to our main support desk. These e-mails come in as "Inbound Email" activity types. At this time we are manually importing those e-mails into a ...
1
vote
1answer
85 views

What are some best practices for inbound email handling with CiviCRM?

Our organization has grown past the point where one person can handle the inbound e-mail from our members. I'm looking for best practices from the community on how to handle this. We don't want to ...
4
votes
2answers
88 views

How do I automatically create a case on inbound email?

I feel like this is an incredibly basic question, but I have read through the user guide, the admin guide, and searched stackexchange and google, and I have not found the answer. I have set up an e-...
0
votes
0answers
17 views

Preventing Bots From Harvesting Emails Displayed Through Views

On a public page I am listing some member contact details, including the email address by using a Drupal view. Is there a method or a module that I can use to prevent Bots from harvesting the email ...
0
votes
0answers
40 views

Configure Default Mailbox error should not be happening

WP 4.9.4, CiviCRM 4.7.29 I have "Configure Default Mailbox" error popping up everytime. But my emails all seem to work, I have no issues with email at all at this time. Under Organization Addr and ...