Questions tagged [email]

Questions about mail related issues in CiviCRM. For question specifically about CiviCRM's mass mailings system use the tag *civimail*.

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1answer
17 views

Checksum token in system email “Memberships - Receipt (on-line)” causes critical error

When using a checksum token in a receipt email like this: http://example.org/?page=CiviCRM&q=civicrm/contribute/transact&reset=1&id=IDNUMBER&{contact.checksum}&cid={contact....
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1answer
24 views

CiviCRM not recognizing bounces

I tried sending emails using mass email which included wrong address. So CiviCRM was supposed to put those bad emails on bounces but it wasn't working. I have already added an mail account for bounce ...
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0answers
21 views

Redirect emails from one user to another

Our civicrm adminstrator is suddenly out of action - I need to urgently redirect messages to a new email. I have no idea how to do this, can anyone help i don't understand computer talk! Thanks Ellen
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1answer
37 views

Create customized “block” in Mosaico

My website is on Drupal. We have preformatted Mosaico templates with header (view in your browser) and footer (social media buttons, organizational address, and unsubcribe options) in English. ...
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0answers
21 views

How do I control the automatic “email changed” notice?

I have been doing cleanup in our CiviCRM, like merging duplicates and fixing errors. I changed an email address for one contact that I (incorrectly) thought was wrong, but I immediately heard from the ...
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1answer
19 views

Embedding a GIF in email

Is it possibly to embed a GIF from giphy.com in my automated email in CiviCRM? In gmail, I can use Insert Photo / Web Address (URL) and paste in the image (gif) url. I appreciate your time on ...
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0answers
10 views

Are transactional emails responsive?

Are the default system workflow emails responsive? I came across this and wondered if its worth a try? I'm on the most recent D7 version of Civi. https://github.com/Anjali2906/org.civicrm....
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1answer
18 views

Sending email from CiviCRM via Gmail SMTP - two-factor authentication

Problem: how to use Gmail SMTP service from CiviCRM ("System Settings -> Outbound Email") when the Gmail account is set up for two-factor authentication.
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1answer
9 views

Using CRM_Utils_Mail and logs

I have a custom extension which I have working great- sends out email using the CRM_Utils_mail function. The emails go out fine, look fine, but are not registered to the contact's profile (not under ...
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1answer
15 views

Find contribution excluding certain financial types and sending email

I have around 30 financial types listed in CiviCRM. I would like to find a list of contribution excluding 5 of those financial types and send an email. This is something needs doing often. If I would ...
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1answer
13 views

Secondary recipient email body is blank when sent using “Find Contribution”

Reproduction steps: Click on **Find Contribution -> enter a contact name -> click search **. Select 1 contact (contribution) from the list -> select "Email send now to 50 or less" ...
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1answer
34 views

Some problems to add email account in CiviMail CiviCRM

I am trying to configure the email address to send messages. I am trying to use a Google Workspace user with custom domain. Some values that I have are the following: Server: smtp.gmail.com Username: ...
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1answer
9 views

Unsubscribe confirmation email fails when using Exchange as the mail server

If a CiviCRM site is using MS Exchange to handle email, a user attempting to unsubscribe gets an error like: Mailing Error Failed to send data [SMTP: Invalid response code received from SMTP server ...
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1answer
18 views

Is it possible to record a copy of sent system workflow message emails as activities?

Is there a way to do this, or an extension that offers it? We want to be able to see what was sent to people when one of these was used.
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0answers
24 views

Rule sends two emails

We have a form that lets folks add themselves to our mailing list. When they do so, we have a rule that adds them to a couple of groups, and sends them a "Welcome" email. Lately, the rule ...
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2answers
15 views

I want to find a specfic group and get their email addresses

I need to know how to request a specific group (Fundraisers) using their email address.
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2answers
32 views

Fatal error when emailing specific participant list

I get the following fatal error when trying to send an email (under 50 addresses) to a list of participants for one specific event. I can successfully email a participant list from another event. I'm ...
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1answer
12 views

Mass Emailing based on event day and time

I have read different resources, but still can't determine the best way to email all attendees registered for a specific event date and time the day prior or the day of the event. I'm sure this can be ...
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1answer
29 views

Resend email to non-openers

We would like to be able to resend a mailing (or send an edited version of the original mailing) to recipients who did not open the original mailing. While there are workarounds — such as creating a ...
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1answer
19 views

Is it possible to create a token in hook_civicrm_tokenValues that retrieves the name of the creator of a non-mass-mailing?

One of our staff team has recently requested a new token be added to civi mailings that allows the name of the sender of the email to be automatically added (for use in the signature at the foot of ...
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1answer
38 views

Why are emails not being sent when a contribution is made?

We are using CiviCRM 5.35.0, but I have tracked this issue down to the installation of 5.34.0 (updated from 5.33.2). Our CMS is Drupal 7.78. Our PHP is 7.3.27. Our outbound mail setting in CiviCRM is &...
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1answer
20 views

I want someone BCCd to an email genearted by a System Workflow Message

I want to add a CC or BCC email to an email generated by System Workflow Messages. For example, when the "Memberships - Signup and Renewal Receipts" message gets emailed to a donator, I want ...
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1answer
61 views

How can I set up an incoming email account on GMail with OAuth?

Google has announced that traditional username/password logins to G Suite mail accounts will be disabled and logins will require OAuth authentication in the future. The CiviCRM OAuth documentation ...
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0answers
15 views

Extra blank lines in email saved in activities

When an email is sent with the non-bulk method, the copy of the email saved in the activity has extra blank lines at each paragraph end. Whilst not a big issue, it makes reading less easy because you ...
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0answers
14 views

Why are transactional emails getting sent with malformed content when sending via mail()

I've become aware of an intermittent issue with transactional emails - commonly receipts/invoices for memberships and/or event registrations - getting messed up when outbound mail is set to send via ...
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0answers
24 views

What are your typical mail size batches and delviery times?

What are your typical mail sizes and time to complete mail job? Looking for comparisons... We are having lots of mail delivery problems on a new highly customised install of Civi v5.27.1 (MariaDB v10....
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1answer
13 views

How to save email adresses having weird, rare format?

One of our contacts has a weird, rare email format: name-@web.de I did not know, that having a - in front of @ is even possible. It is the correct adress and the adress reaches its owner. Regardless ...
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1answer
55 views

Email report via cron gets moved every time it runs!

I have scheduled job (daily) to email a report to myself. I would like to receive it on a specific time everyday. Although I have set the time when it should run, every time it runs on a different ...
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1answer
28 views

Hyperlink not working within CiviCRM emails

When I send an email on CiviCRM, and want to add a hyperlink (to a webpage for example), I've had responses from those I sent it to that the link doesn't work. I've followed the hyperlink button on ...
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1answer
36 views

Does CiviCRM integrate with 3rd party email account

I cannot specifically find this information, so therefore the question. We would like to know if civicrm integrates with say external email accounts so that emails received from constituents into our ...
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1answer
30 views

Email-to-activity processing: how to ignore cc

Autofiling inbound emails as activities via EmailProcessor is a really nice feature. However for some CivCRM users it would be nice to have (always and system-wide) only filed activities for the FROM ...
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2answers
93 views

Send email in HTML on WordPress

Is there a parameter to set to send HTML e-mails from WordPress 5.5.1 / CiviCRM 5.29? Plain-text e-mails are send and tokens merged but HTML doesn't get sent. Is this related to css (even if I use ...
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0answers
13 views

CiviCRM with Drupal Notifications for Donations

I am having trouble configuring Drupal/CiviCRM to send notification receipts and donation confirmation emails. This was working until recently.
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2answers
128 views

Use complete address and full county name in mailings

Working on a mailing that includes contacts full address details. And I'm encountering an issue for UK addresses where the county is abbreviated in the same way US states are. I've never seen such 3-...
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3answers
53 views

Need to see latest incoming messages

we are a small charity who would like to see all the latest incoming enquiries from our website in one place when we log on to civicrm in wordpress. We have created a general enquiry form (Caldera ...
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0answers
15 views

Insert tokens in subject of print/merge document

I'd like to add {contribution.receive_date} in email subject in "Print/Merge documents" action (Thank-you Letter for Contributions (PDF)), but there is not tokens selector. I prefer to send ...
3
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1answer
135 views

Unsubscribe URLs in emails being altered by firewalls

We are experiencing a significant number of links in our emails being altered by email firewalls resulting in recipients experiencing peculiar unsubscribe form behavior that is troublesome. For ...
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2answers
44 views

Automated Invoices

I was wondering if there was a way to automate sending invoices. Specifically, I want an invoice to be sent when a membership is expiring in x amount of days. Currently, I'm thinking about using ...
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2answers
24 views

How can I find contacts who have multiple home email addresses when on hold?

I would like to be able to easily check contacts with emails on hold designate other emails as primary, so the contacts continue receiving emails. I can make a profile to show primary and home, ...
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1answer
29 views

Creating Event Participation Certificate in PDF

I've seen posts with something similar but I am a bit lost. What I am trying to do is to add some automation in creating certificates to participants of an event. Our events are training sessions and ...
2
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2answers
37 views

There is no valid default from email address configured for the domain

I have set Sendgrid up to send emails in Civi (smtp.sendgrid.net). I have set the from email address as my domain email address - john@johnsales.com.au. This is the same admin address set in WordPress....
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1answer
41 views

Prevent sending event registration confirmation emails

When we register a group of contacts to a Civi event we don't want a confirmation email to be sent (as the registration is for internal purposes). If you register one person at a time the checkbox can ...
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2answers
41 views

CiviCRM eMails not being delivered

How can we verify that CiviCRM emails are actually being received. The report shows that all were successfully delivered. However, recipient members are complaining that they aren't receiving the ...
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0answers
41 views

Forward to Friend broken; customizing the form

I just switched a CiviCRM installation over to Amazon AWS's SES email service, which will ONLY send our from verified domain email addresses. The CiviMail forward-to-a-friend link form assumes the ...
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0answers
18 views

Help to build a new email template and update an existing email template that is, will be attached to an Action

Is any anyone free to help with the work on the templates, we have one template we need to amend, make it a single column layout. Then build another template as a copy with blocks in a different order
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1answer
24 views

How can I link E-Mail greetings/Postal greetings to “formal” or “informal” communication style?

is there a way to link a defined E-Mail greeting or Postal greeting if the communication style "formal" or "informal" is selected? I thought it could work with CiviRules but we don'...
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2answers
101 views

Email setup for outgoing mail

I'm totally new to civicrm, so I'd appreciate the simplest answer possible :) Here's my goal: to send mass emails through civicrm, to certain mailing list groups. Here's the problem: I can't even send ...
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2answers
58 views

Why does the sender not receive a bulk emailing they originate?

To test out CiviMail, I sent a message to the "administrators" mailing group, which has three members, including me. Only two emails were sent out, however. Even though I'm in the group, the ...
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0answers
18 views

How do I manage a database with millions of mail recipient records when searching on opens or click throughs?

We are working with a group that sends tens of thousands of mailings on a weekly basis so the civicrm_mailing_recipient (and related tables) have millions of records. They also want to track opens and ...
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0answers
15 views

How can I prohibit users who can only “see all contacts” (but have no edit rights) to send emails, print labels, etc (actions)?

Users who have the rights to SEE all contacts (but no edit rights) can also interact with them (sending emails, etc.). How is it possible to prohibit those users to send emails, print labels, etc. to ...

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