Questions tagged [email]

Questions about mail related issues in CiviCRM. For question specifically about CiviCRM's mass mailings system use the tag *civimail*.

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2answers
15 views

Remove ability to add email attachments

I want to remove the ability to add attachments. Particularly, it should not be used for CiviMail as it's a great way to hurt email reputation and is simply unnecessary. I would rather load into my ...
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2answers
20 views

Get Admin email notifications for system status changes

Is there a way that I can be notified via email anytime the system status changes? (Or changes to something other than 'ok'.)
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2answers
39 views

What is the preferred way to do Marketing Automation in CiviCRM? CiviMail, Mosaico, Mautic, Forms, Landing Pages etc

This is more of a discussion point rather than a question, and I'm interested to get peoples views on topic. It's brief as I don't want to make it unreadable and please excuse the rushed ramblings and ...
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1answer
25 views

Why does “from” email show a different list on single email versus bulk?

I checked the option that shows all my contact email address in the from list, and if I pull up a single contact and click Action -> Send Email, it will show the full list. But when I go to Mailings ->...
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0answers
26 views

Event email receipt doesn't have Total amount data

The email receipt which is sent after registering for an event is not having the "Total Amount" data and it is showing blank in the row. This is happening with "PayPal - Website Payments Standard" ...
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0answers
28 views

Scheduled reminders after membership end date not being sent

I'm using CIVI CRM with WordPress (CIVI version 5.22.1) I'm testing scheduled reminders for memberships by having a test user sign up to a membership and pay using PayPal Sandbox (not recurring ...
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1answer
28 views

Mosaico image upload and gallery error

When trying to upload an image to the Mosaico editor I get an internal server error and the image doesn't appear in the template nor in the gallery. However, when I check the upload folder the image ...
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1answer
49 views

Need to resend event confirmation email

We need to be able to resend individual event confirmation emails (e.g. corrections to the registration, sometimes not received etc.). Up till last year's event in August this was no problem. There ...
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0answers
23 views

My custom reports work fine, but mail_report fails

All of my custom report mail_report jobs give this error, both through cron and when triggered manually: "Did not find valid instance to execute" One mail_report that doesn't give the error is of ...
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2answers
32 views

Needing to change the email address emails are coming from

I am looking for some help on two issues: When Mailing contacts who have booked for an event, the email is coming from an email address I don't want to use. How do I remove the preferred email ...
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1answer
24 views

Bulk email sent to group of contacts after new contact added to CiviCRM

We have a couple of sites that offer volunteering directories. External organisations post opportunities and members of the public can view and apply for those opportunities (a massive tangle of ...
2
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1answer
32 views

Deadlocks on a high load of contact inserts

We use CiviCRM 5.21.2 with Drupal 7.69 and Webform together with webform_civicrm to provide petitions. The petitions ask for address and email. So every petition signature creates a contact with email ...
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1answer
23 views

How to include source page URL in donation page email receipt?

When my CiviContribute donation pages send out email receipts, I would like the emails to include the URL of the source page (i.e., the WordPress page that contains the shortcode of the CiviCRM ...
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1answer
21 views

What message triggers can be found in the dedupe process?

We a deduping a lot of records, many of which were imported from sources prior to using CiviCRM. Apparently, at least one merged record triggered a change of email notification. Can I kill those ...
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3answers
65 views

Emails from CiviCRM completely rejected by GMX (Germany)

everyone, I have sent a newsletter to the admin team for testing purposes. All admins with GMX email accounts did not receive this email. The email was also not found in the spam folder or trash. ...
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1answer
28 views

CiviCRM emails not sending with attachments

I'm sending post event emails to participants Find Participants> Event Name is> send mail to less than 50). These send fine when just mail body text is included. When I add an attachment and press ...
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1answer
25 views

Custom emails automatically generated based on participants filling in drupal forms

Hi to all and thanks in advance. I'm on Drupal 7 and Civi 5.20.2. I have the CiviRules and EmailAPI (CiviCoOp) extensions as well as Mosaico. We have participants to our events that apply for ...
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1answer
26 views

How to export members addresses into spreadsheet for a mailout?

How do I extract members' addresses in our system onto a spreadsheet for a mailout? Thank you so much!
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1answer
38 views

Has anyone figured out how to deal with “dovecot” email handling on Siteground?

I noticed a post in 2018 about my same issue. I am using siteground with "Localdir" (the other posting used SMTP) because our email blasts are small volumes. The emails go out ok, but the civicrm ...
2
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1answer
32 views

Is it possible to stop individual users from sending mail?

I have some users who are only able to access reports, and I would like to stop them being able to directly send mails to contacts from CiviCRM. I found this 10-year-old information on the old forums ...
1
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1answer
33 views

Civirules send email

Hopefully I am just missing something. I use CiviCRM Version 5.18.4 for WordPress, and I am not a programmer. I read about CiviRules, and in the documentation, (https://docs.civicrm.org/civirules/en/...
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0answers
16 views

How to enable Email Recipients to reply to all?

When you send an email (not a mailing) to the members of a Group, they all receive it in BCC, which makes it impossible for them to reply to all. How can I change (or parameterize) that ? Is there ...
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7answers
95 views

Log all outbound email

What solutions are people using to track all outbound email from CiviCRM? BCCing would be one option - a BCC could be added to all outbound email via an extension, I suppose. Else I'm guessing that ...
1
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1answer
37 views

better display of incoming email messages in database

Incoming email (e.g. mail imported into the database via the fetch_activities scheduled job) is stored in the database as plain text (which is great). However, when you view an inbound email activity,...
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1answer
27 views

comply with CAN-SPAM in workflow messages

I am using CiviCRM 5.18.4 with WordPress 5.3.2, and residing in the United States, where we are required by law to include certain info (our postal address and an opt-out link) in ALL our emails. I ...
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1answer
17 views

Forward CiviEvent Registration Confirmation and Receipt

Apologies for such a basic question but I can't figure out how to do this. I want to forward the CiviEvent Registration Confirmation and receipt to a different email address than the email of the ...
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1answer
20 views

Can I use {contact.checksum} in membership confirmation receipt

I am using CiviCRM with WordPress 5.3.2. I've managed to use the {contact.checksum} feature to send folks a link to edit their profile, in a one-off or bulk email. Now, I would like to include ...
2
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1answer
36 views

Keep getting “invalid email” message on any Civicrm/Joomla operation, such as register new individual or org address, or anything requiring email

Our email address is definitely valid, and everything else seems to set up fine in Civicrm in Joomla, but our org's email address always comes back as invalid. The only clue we have is that when we ...
3
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2answers
112 views

FYI - Sending mail via G Suite - Google announce username/password authentication will be turned off

Google have announced they are turning off access to G Suite via username/password authentication. My initial concern was this could potentially impact anyone using G Suite for Outbound Mail. ...
4
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1answer
39 views

How can I allow an anonymous user to generate an email to themself?

I am using CiviCRM with WordPress. I have just learned how to use "contact.checksum" to send an email to a user to safely let them edit their own personal info. I can do that when they sign up for ...
2
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1answer
107 views

After upgrading to 5.20.0 - unable to edit or enter contact email addresses- “Email is not valid.”

Just upgraded from 5.19.2 to 5.20.0. Upgrade appeared to run through without a hitch.Joomla! 3.9.13, php 7.3.12, mySQL 5.7.28 Now, when editing existing email address, or when entering new contact ...
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1answer
29 views

How to prevent CiviCRM contact from receiving emails for Scheduled Reminders

When a contact (dashboard) is edited, I see Communication Preferences as the option where I can tick NO BULK EMAILS or under Privacy "Do not mail" Will that stop the emails from being sent during ...
4
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2answers
31 views

Can I specify the email location to send to?

In both CiviMail and when creating an Email activity, I can specify the contact recipient(s), but the recipient email address is always that contact's Primary email address. Instead, I want to ...
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2answers
15 views

How to change where the confirmation email is sent

Currently when a member signs up, the email goes through to our generic head office email and is copied in to a member of staff. How do I change the member of staffs email?
2
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1answer
29 views

CiviCRM selectively generating receipts/invoices for contribution pages

This could be an email deliverability issue - but I thought I would check to see if there is more I can do to troubleshoot. Many people are saying they are not receiving receipts and invoices when ...
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0answers
11 views

Adding email attachments from saved files rather than uploading

We need to be able to include standard attachments to emails. I'm worried that having each user upload the files from their own computer will result in sending out old versions etc, so I'd like them ...
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1answer
11 views

error when opening Word attachment to email from view activity

I've sent an email with an MS Word document as an attachment. When I look at the email on the activity log and open the attachment with Word then I get a warning message saying there is unreadable ...
2
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1answer
52 views

Is there any way to switch off e-mail notifications in CiviCase?

It seems that CiviCase sends out e-mail notifications for any change that is done in case activities. Is there a way to switch off these automatic e-mail notifications? (manual e-mail messages should ...
3
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1answer
31 views

How do you save generated content not tokens in emails & print/merge?

This seems to be standard that the literal token {contact.display_name} is saved not the generated result "John Doe". To my mind this is useless - the data changes - so how can I view the actual ...
1
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1answer
58 views

Why are Username and Password are no longer accepted for Outbound GMail?

We use GMail (G-Suite) for outbound mail. Three days ago, we started getting: authentication failure [SMTP: Invalid response code received from SMTP server while sending email. This is often caused ...
3
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0answers
31 views

Adding conditional content in message template for emails, but not for PDFs

I'm wondering if it's possible to add some conditional logic in my custom user-driven message template to show some content (in this case, a footer) for messages that are sent as emails, but not to ...
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0answers
19 views

Missing email replies

We are using CiviCRM 15.4 on Drupal 7. We are using the Sparkpost extension to send bulk emails through sparkpost. This all works great, we get nice mail tracking and reports. My users also want ...
1
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1answer
33 views

How to imbed or attach a list of contacts in an email?

My users want to send an email from Civi that will have a particular group of contacts embedded in it or as an attachment. The group is featured in a report, so emailing the report seems like the ...
2
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1answer
31 views

From email address not changing per user

When we send emails, the person receiving the email can reply to the sender, and it has the correct name of the sender, but the email address it says the email is from isn't the sender. My name is ...
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0answers
16 views

Email sending Configuration on multisite

On one of my multi-site (sub-folder) I can't succeed to send even test emails from within CiviCRM even though I use a Drupal Webform and it sends confirmation emails from this particular multisite ...
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0answers
22 views

Email address not valid

I'm trying to enter an email address into a new contact in Civi. The address is in the form peter.jones@bigpond.com.au Civi says it is not a valid email address and won't let me save it. Any help ...
2
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1answer
28 views

Mailchimp and CiviCRM: possible integration using custom contact fields?

looking for some advice about a potential Mailchimp integration. I've used the wonderful Mailchimp CiviCRM Extension and it works great, but I'm not sure it will work for a specific case I've got. ...
1
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1answer
28 views

Email addresses being set to on-hold bounce due to Away responses

We just discovered that we have several hundred contacts whose email addresses have been set to on-hold bounce due to Away responses. Apparently the 3 bounce maximum is also being applies to emails ...
1
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1answer
24 views

How to send a formatted mail for webform submission?

I have created a Unpaid event and connected to the webform. Although online registration is enabled and email option is ticked, I was not able to send a formatted email. I am able to send email ...
1
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1answer
34 views

Certain Emails, not all are falling into SPAM

We have an install where on certain contacts if you send an email directly from the contact record it goes through correctly. If an email is triggered via CiviRules it goes to SPAM. The email content ...

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