Questions tagged [email]
Questions about mail related issues in CiviCRM. For question specifically about CiviCRM's mass mailings system use the tag *civimail*.
523
questions
0
votes
0
answers
5
views
CiviEvent, marking a pending attendee as Registered does not send email?
CiviCRM 5.67.1, WordPress 6.4.1. We have an event created that is semi-private, in that it's not a Public event, is a Members-Only event, but because we are allowing registrations based on membership ...
1
vote
2
answers
12
views
Outbound email IS working but warning Outbound Email Disabled is still shown
I have a civiCRM install (v. 5.67.3) working fine with backdrop (v. 1.26.2), emails are being sent, also the test mail on the SMTP config screen, but there is still a warning message, on civiCRM ...
0
votes
1
answer
10
views
Bounce processing email services?
I have a client who's organization's email is managed by an Austrian company called MyMagenta. Apparently it is related to T-Mobile. We thought that we could handle bounce processing in CiviCRM by ...
- 865
0
votes
2
answers
38
views
SMTP with Gmail and App Password: Civi says success, but it's not sent
This works:
I have Civi set up to send email through my personal Google account (using an App Password because I use 2FA). This works, but the emails have my address as sender, of course, which we ...
2
votes
1
answer
23
views
Send a Mail with htlm and plain text
I would like, when I write a mail from the contact view (so not CiviMail) and enter my message in the html field and send it, that it also sends out a plain text view. In the current setting, users ...
- 41
0
votes
4
answers
55
views
What Bulk / Transactional Email Delivery Service do you use with CiviCRM? What is your experience like?
I know this isn't a typical stackexchange question - but where else would we have a discussion like this?
Our journey with email delivery via CiviCRM has been interesting. First we were sending email ...
- 3,352
1
vote
1
answer
39
views
Get Phone or Email with API4 not possible?
I played around with the ApiExplorer for API4
While the doc says default select would be * it doesn't return all contact details.
So I added the SELECT for phone_primary and email_primary and joined ...
- 11
1
vote
0
answers
23
views
Bcc emails still visible using Civicrm (Wordpress)
Email addresses sent using Bcc are visible to the recipients of the emails.
Emails sent using the Bcc field of Thunderbird (actually, Cco in Spanish) work correctly and the standard "undisclosed-...
- 11
0
votes
0
answers
27
views
CiviCRM email related issue
I am working with CiviCRM and we have an issue with outbound emails.
From what we can see the emails coming through contain both text/plain and text/html and the email clients are not parsing them ...
- 1
1
vote
2
answers
41
views
Email drip campaign with CiviRules
We are interested in creating periodic emails for contacts in specific groups.
If the contact is in group X, then every month, they should receive the next email in the flow.
At the end of the set of ...
2
votes
1
answer
19
views
In email report, distinguishing between machine opens / human opens?
In the last few years, since Apple instituted its Privacy tools, many eCRMs have added a feature to exclude automated/machine opens from the true open rate. (For context, starting in 2021, Apple ...
- 21
0
votes
1
answer
25
views
Split a large mailing list into 2
I see the "Split Group" extension isn't available anymore. I have a group that I am mailing to that has 74,000 emails. My team would like to split this into 2 mailing lists due to how long ...
- 209
0
votes
1
answer
21
views
How do auto email out reports every end of the month
I am trying to be able to send out a report automatically via email every month. Is there any possibility that I could do this?
- 73
3
votes
1
answer
88
views
Is there an "Deliver report by email" equivalent for SearchKit?
CiviCRM provides an api by which we can create Scheduled Jobs to send CiviReport output via email on scheduled basis.
Is there any out-of-the-box functionality (probably via an extension, I would ...
- 1,794
0
votes
1
answer
36
views
Scheduling repeat newsletters
There are some older related questions, but I thought I'd ask in case the situation was different.
Some related questions:
Email weekly reminder to group
Weekly Digest Email to Group (Mailing List)
...
- 59
0
votes
1
answer
35
views
CiviCRM Webforms - Webform submission value shows the field id instead of the value of the id
I have a problem with one of the fields in a notification email for CiviCRM Webforms.
I’m using a Drupal Webform which includes CiviCRM contact fields. These fields include a number of fields that ...
- 1
0
votes
1
answer
25
views
How can I export Mosaico html without tabulation?
I'm trying to export emails I've created in a way that can be pasted into an already existing webpage, but it seems impossible as Mosaico utilizes tables to display information. Is it possible to ...
0
votes
0
answers
22
views
Event registration emails sent from wrong email address
We're using civicrm 7.x-5.40.1 on Drupal 7.82
We run a number of events and send out automated confirmation emails when someone registers. We set up each event to use Events as the "From Name&...
- 1
2
votes
0
answers
26
views
Event confirmation receipts don't send when registering via Civi webform
I've replicated this on:
CiviCRM 5.57.4, Drupal 7.94, webform 7.x-4.25, Civi webform 7.x-5.8
CiviCRM 5.50.1, Drupal 9.4.5, webform 6.1.3, Civi webform 6.2.1
When registering for an event (paid or ...
2
votes
1
answer
40
views
Best way to create an automated email sequence?
We've got CiviRules extension, but not sure how to build an automated email sequence that could be easily duplicated for events.
I'd rather not use "Event Reminders" because it doesn't ...
- 21
0
votes
1
answer
167
views
Setting Outbound Email to SMTP results in 504 Error - how to reset
I set my outbound email setting to SMTP. After that the server is not responsive anymore. After a long time I get a 504 Error "Gateway Timeout".
How can I retract that setting then, as my ...
- 101
0
votes
0
answers
12
views
Restrict 'send mail' and 'send receipt'
I've setup a fairly restricted user who has mostly view only access. Neither the WordPress role, nor the Civi role have CiviMail access, yet they still have the ability to 'Send Mail' and 'Send ...
- 79
1
vote
0
answers
31
views
Dealing with assistants and schedulers: Can you setup a rule that when emailing someone, their assistant will also get the email?
This was partially discussed before, but it's been so long, I am making a new post.
What is currently happening: Assistant or scheduler for a person registers their boss, using the scheduler or ...
- 3,352
1
vote
1
answer
22
views
Delete On_Hold emails and reassign Primary Email
We are doing a bit of DB cleanup and one area we are evaluating is on-hold emails. I have run some tests on our staging site and I think we have a good path forward to remove them. However, if the ...
- 315
0
votes
0
answers
14
views
When is a "reply to E-Mail-Address" added to Optin-Confirmation E-Mails
When using the MailingEventSubscribe API an E-Mail gets sent that contains a Link to confirm the subscription. It seems that sometimes a reply to address is added to that mail e.g. c.52401.780....
- 3,472
0
votes
1
answer
32
views
Update "unsubscribe" information for email addresses
I have a data set downloaded from MailChimp (pre-dating when we used CiviCRM) of people who hit "unsubscribe" for their email address. I've used the "CVS Import Helper" extension ...
- 453
2
votes
1
answer
42
views
Use CiviCRM and FluentSMTP
I would like to use CiviCRM with FluentSMTP (WordPress installation). The goal is to reliably send out emails from CiviCRM that are not blocked by email providers or sent straight to junk. I have ...
- 21
1
vote
1
answer
26
views
BCC not reaching recipient
For confirmation emails, does the CC have to be filled in for the BCC to work? I have instances where the BCC did not reach the recipients, but I had not entered a CC address, so I'm wondering if that ...
- 11
1
vote
1
answer
44
views
SMTP password deletes itself from Outbound Email settings
I am configuring the latest version of CiviCRM (Drupal) to use Mailgun as an external SMTP service. When I go to Administer > System Settings > Outbound Email, enter the SMTP credentials, and ...
- 131
0
votes
1
answer
28
views
Sending Test Emails
I've just started using Civi at a new org and I cannot figure out how to send a test email. Maybe I'm missing something obvious, but I can't find a tutorial either???
Do I have to remove all the ...
- 1
1
vote
1
answer
149
views
Composer Drupal Update fails because unappliable Patch of Civicrms zetacomponents/mail
I try to update a Drupalmachine on 9.4.5 site via composer 2.4.1.
~/bin/composer.phar update drupal/core "drupal/core-*" --with-all-dependencies (see below for composer.json)
first try i can ...
- 37
0
votes
2
answers
55
views
Email drip campaigns through CiviRules or Chasse?
Edited: specifying our goals.
I'd like to know the process of setting up email "drip" campaigns or marketing series through CiviRules and Chasse.
Could someone explain how each one works? ...
- 31
2
votes
1
answer
68
views
Best way to fix the 'Dear [display_name} problem
When supporters are emailed it would be more personal to start 'Dear Joanna Smith' rather than 'Dear Supporter'. Of course, sometimes we don't have a first name, and sometimes only an initial so ...
- 4,720
0
votes
1
answer
29
views
How to send an email using a template from within extension (from code)
How can I send an email using an email template that is already saved (id=68) from within the extension I am working on?
- 521
2
votes
1
answer
30
views
Create Contacts From Inbound Email Body?
Is there a way to have CiviCRM create contacts from email addresses found in the body of an inbound email? We have a number of different sources that send us emails with addresses in the email bodies ...
- 21
0
votes
1
answer
65
views
Sending emails to contacts - How to default to general FROM email not user FROM email?
When I am viewing a contact and I click on their email address to send them an email, FROM email defaults to my logged in user email address. I setup a general email address, which I can change to ...
- 521
3
votes
1
answer
32
views
Chasse plugin: can a user be on multiple journeys at the same time?
We are using the wonderful Chasse plugin to make it more intuitive for our administration team to run e-mail drip campaigns. As our community has grown and gotten more complex, we now have a need to ...
3
votes
1
answer
58
views
How to change the order to last name and first name in the email from header?
I have been trying to send email to my contacts with their name last name and first name order. I mean "To: last_name first_name [email protected]"
I have already changed the Display ...
- 31
0
votes
1
answer
41
views
How to get Unique Opens with CiviCRM API?
I am getting summary report of email by using CiviCRM API but not able to get the field Unique Opens I can see on the report page.
Currently I am using this query:
$result = civicrm_api3('Mailing', '...
- 125
0
votes
2
answers
41
views
How to redirect all outgoing emails / change recipients before email sending
I want to create a module which alters the recipients of all outgoing emails so that in dev environment email are only sent to developers or testers and not to real users. So the recipients should be ...
- 419
1
vote
0
answers
94
views
Fetch Bounces and Process Inbound Emails actions fail
Both my Fetch Bounces and Process Inbound Emails actions have recently started failing - but only when called as scheduled jobs. When I run them manually, by clicking on 'Execute Now' they appear to ...
- 745
1
vote
0
answers
39
views
Unable to upgrade to SparkPost 1.4 - Parse Error
I get an error when upgrading to SparkPost 1.4 - Have raised an issue on the project but hoping someone can advise how to apply a patch locally to get it working:
https://lab.civicrm.org/extensions/...
- 73
0
votes
2
answers
131
views
MailStore Error Messages In Log
Getting the following error: Finished execution of Process Inbound Emails with result: Failure, Error message: Could not connect to MailStore for xxxx@xxxx.org@Error message: An error occured while ...
- 464
1
vote
0
answers
75
views
Adding a Office 365 shared mailbox account for email-to-activity processing via IMAP
We have a shared mailbox in Office/Microsoft365 that we want to add to Civi as an "Email Account" for "email-to-activity processing" via IMAP.
A shared mailbox does not have its ...
- 141
0
votes
2
answers
42
views
How do you use Mosaico templates with Pretty Workflow Messages?
How do you use Mosaico templates with Pretty Workflow Messages?
Using latest Civi w/ Wordpress.
https://lab.civicrm.org/extensions/prettyworkflowmessages/
Says it works with mosaico, but none of my ...
- 3,352
0
votes
1
answer
61
views
How can I add activities information in the email sent by civirules?
I have a rule to trigger based on when an activity is added and send an email. I would like to add the content of the activity i.e. activity type, description in the email sent by civirules. Is it ...
- 2,938
1
vote
1
answer
26
views
SPF records to send from different domains
We have Civi installed on the main non profit domain (example.com) but have a project related to the non profit on its own domain (projectexample.com).
We need to be able to send emails to the ...
- 141
0
votes
0
answers
100
views
Failing to send test email
I'm trying to send a test email to myself but it keeps showing me this message:"Could not identify any recipients. Perhaps your test group is empty, or you tried sending to contacts that do not ...
- 1
1
vote
3
answers
113
views
Email List Management
We are working to find the best way to handle our contacts for our newsletter.
Is there any way to integrate Ninja Forms with CiviCRM so that they can send information with each other?
Does CiviCRM ...
- 13
0
votes
1
answer
22
views
Event sign up offline, without payment: the $totalAmount tag is empty
When sending the email for offline registration, the total amount does not appear in the email if no payment has been recorded.
Once a payment is recorded, the total appears (even if the payment is ...
- 13