Questions tagged [email]

Questions about mail related issues in CiviCRM. For question specifically about CiviCRM's mass mailings system use the tag *civimail*.

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1answer
21 views

Email addresses being set to on-hold bounce due to Away responses

We just discovered that we have several hundred contacts whose email addresses have been set to on-hold bounce due to Away responses. Apparently the 3 bounce maximum is also being applies to emails ...
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1answer
18 views

How to send a formatted mail for webform submission?

I have created a Unpaid event and connected to the webform. Although online registration is enabled and email option is ticked, I was not able to send a formatted email. I am able to send email ...
1
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1answer
24 views

Certain Emails, not all are falling into SPAM

We have an install where on certain contacts if you send an email directly from the contact record it goes through correctly. If an email is triggered via CiviRules it goes to SPAM. The email content ...
7
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3answers
102 views

Recommendations or Experiences on Archiving Mailing Data

We have an instance that has been using CiviMail extensively for years. The civicrm_mailing and civicrm_activiy tables far exceed the number of records of any other tables. It seems likely that these ...
2
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2answers
27 views

Cases - Send Copy of an Activity, Add Individual Phone and Email

When a person is assigned any activity, the information goes as a form. However, I would also like to include the phone number and email address of the person from whom the event was created. How can ...
1
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1answer
26 views

Shared email address (parent/child)

One of the organisations I'm supporting has an issue with the email address fields... They have a record for a child, and another for the child's parent(s). When it comes to sending emails they will ...
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0answers
13 views

Error message: The contact “Company X” does not have civicrm email, hence his WP user could not be created

I have this registration issue for all the contacts accounts that I have as a company. However, It does makes sense to add an email for them to complete the WP user creation because the WP user ...
1
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1answer
24 views

How can I include a non-participant's details in the receipts?

I have setup an event on a webform with 2 contacts. Parent: Contact1 - Child: contact2 Contact1 is there only to create a relationship with CONATCT2 and not a participant of the event. Contact2 is ...
4
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3answers
74 views

Is there a way to produce automated welcome emails for individuals who sign up to receive our newsletter?

I want to figure out if we can create automated email sequences in CiviCRM. So, for example, if someone signs up for our newsletter, they get an email immediately that has some of our "best of" ...
1
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1answer
14 views

Password Reset emails being marked as spam

Hi hope everyone is well. We have come across a bit on an issue when requesting the password reset emails to go out. The emails come from my own email address as I am the only admin, but our O365 ...
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0answers
21 views

Synchronizing contacts and groups from CiviCRM to Outlook

Hope to get the solution of this issue (https://github.com/veda-consulting/uk.co.vedaconsulting.outlookapi/issues/65) The problem: In CiviCRM 5.12.0, I use OutlookForCiviCRM plugin and the civicrm ...
2
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0answers
18 views

How can I modify the from email address used in petition confirmation email?

My default from email address is office@my-organisation.org. When a supporter signs a petition, they get a confirmation with that sender address. However, I want the confirmation email to have ...
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1answer
42 views

Drupal Email address ends up in Billing not Home

I am running CiviCRM 5.13.4, and have the following scenario. • Administrator creates an Individual Contact offline, without any email address. • The User then registers for an online account ...
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0answers
15 views

Email processor silently truncating anything after an emoji in inbound emails

A related question is Has anyone used Emojis in CiviMail subject/body? and the answer is to change the database to use utf8mb4 which is going to be standard in CiviCRM in upcoming versions, but using ...
4
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1answer
45 views

Event signup - email address verification?

Is there a way - with CiviCRM on WordPress - when an unauthenticated user registers for an event, it'll send an email with a link they need to click on to confirm their registratin?
0
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1answer
17 views

How to hardcode the unsubscribe /optout URL in a transactional email?

I would like to send a transactional email with unsubscribe/opt-out url included. It usually gets triggered by civirules when the person gets added to a group. when email is sent the unsubscribe url ...
3
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2answers
125 views

Is there a way NOT to email if a report with no result

I need to email a report weekly to a department within organisation. Report usually sent via scheduled job in Pdf format. If there's no result an email still gets sent. Is there way NOT to email an ...
2
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1answer
21 views

How to remove “Report URL” from emailed PDF reports header?

I would like to remove the link from a report email header. Is it easy to achieve? thanks
1
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1answer
34 views

Auto-filing e-mails on Cases: Mail content not shown under details and attachment with extension .unknown created

I am trying to set up a workflow with CiviCase to automatically file clients' responses on their respective cases. According to the documentation, mails arriving in the e-mail-to-activity-Mailbox, ...
3
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0answers
16 views

New membership confirmation e-mail not sent for free memberships?

I'm experimenting with Memberships for the first time, entering them manually, and it looks like just ticking "Send Confirmation and Receipt?" isn't sufficient for a contact to receive an e-mail ...
3
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2answers
40 views

CiviEvent Confirmation Email causes Time-Out

I'm using wordpress 5.11 and CiviCRM 5.8.2. I am trying to get a CiviEvent to send confirmation emails but when I select the confirmation emails, the session times-out for the user (error 504). The ...
1
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1answer
67 views

How to setup CiviCRM to proper send authenticated (DKIM) emails?

i want to make sure that all emails send out through CiviCRM have the proper authentication (DKIM). Currently I use (ticket@yogamela.org) as email from address for online event registrations. The same ...
4
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1answer
31 views

Outlook Extension / Filing previously sent emails into CiviCRM

I just installed the CiviCRM Outlook extension and am finding it useful. However, the right click menu option for recording emails that have already sent isn't appearing. Changing my ribbon settings ...
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0answers
15 views

CiviRules email says it's been delivered, but it hasn't delivered / says it's from “Unknown Sender”

Using: CiviCRM 5.10.4 Drupal 7.65 E-mail API (org.civicoop.emailapi) 1.19 API v4 (org.civicrm.api4) 4.3.0 CiviRules (org.civicoop.civirules) 2.5 I've just input a new CiviRule with the following ...
3
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1answer
73 views

How can I create a new type of block in Mosaico?

The Mosaico CiviCRM Integration extension includes a base template that provides several different types of blocks to use in composing emails. I need a type of block that's not included in that base ...
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1answer
13 views

Outbound Domain Enforcement extension error

I'm getting the following error and don't understand what it means. Can anyone explain what this means? The Outbound Domain Enforcement extension has prevented the following From Email Address ...
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2answers
56 views

How to send email report FROM other than default email address?

I have a report that is sending successfully every week. Only issue is I was not able to set FROM email address for the report. It’s always sent from default email address, but I need to send from ...
2
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1answer
26 views

How to change or transfer mailing list groups properly?

Right now - we have a smart group with all individuals tagged, in this example "Email List" and of type "Individual" as our main email list. This has worked fine for us - as we rarely sent emails. ...
3
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3answers
79 views

Import Contacts with Email field issue

If I import contacts via a CSV file and indicate a home email, the email address does get imported without any issue. However, in order to send an email to the contact (in my case sending to an ...
1
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0answers
30 views

CiviCRM Email seems not working

I am using CiviCRM 5.9.1 on Drupal 7.56, and on a pantheon server, we use mail() for our outgoing mail. And it is giving an error after sending a test email. Please refer the screenshot I have ...
1
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1answer
39 views

multiple bulk email update 5.10.3

We have updated our CiviCRM to the 5.10.3 but now we have trouble with bulk email. The checkbox buttons behave like a radio button. So we can not have more the one bulk email address (not really ...
1
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1answer
21 views

Mass update / import bulk email preferences?

So - here is the deal - we have an excel sheet with hundreds of contacts - with which email they would like set as bulk mail. While doing an import, I see no option to indicate bulk mail preferences - ...
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0answers
14 views

Event Registration Confirmation Email missing Custom Location Type Field Data

Environment CiviCRM 5.9.1 with Drupal 7. Have enabled the following permissions for all drupal users: access all custom data, profile create, register for events, view event info, view event ...
3
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0answers
26 views

Member Listserv Sync with CiviCRM

Wordpress 5 - Civi 5.10.0 We currently have a google group that we manually manage for active members - its beginning to become an unwieldy job to manage. I understand there is a Google Groups one ...
2
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2answers
50 views

After update, emails have to be written out in full html!

We updated CiviCRM and the next time I tried to email a contact, I found all the buttons to insert bold, hyperlinks etc. had disappeared and the only option seemed to type it all in manually, even ...
1
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2answers
46 views

images in emails not displayed in Gmail clients (browser or mobile)

For months/years we have been battling Google support on fixing an issue we're seeing so I'm wondering if others have come across the same thing. Images in emails sent by CiviCRM (CiviMail or just ...
1
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1answer
60 views

CiviEvents Confirmation email not being sent

Using CiviCRM 5.7.2, using Drupal 7.61. We use CiviEvents and have registrations turned on and confirmation emails enabled. Over the last month a few users have reported not receiving confirmation ...
1
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1answer
17 views

Admin-generated receipts show server name in email 'from' field

When we process a contribution in the back end and click the 'Send receipt?' button, a receipt is sent to the user from the address of our server (which is not listed in our 'FROM email address' list)....
3
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0answers
63 views

How to respond to an email, quoting the reply

When an email arrives in my mail client, I can click on the reply button, and a new email is created that shows the text of the message I'm responding to, with the same subject letter as the original ...
2
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1answer
66 views

Confirmation receipt sent from strange sender address

If I send a confirmation receipt (checked 'Send Confirmation and Receipt?' during renewal of a membership), the sender address is wrong if the preferred is chosen. In stead of displaying the address ...
1
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0answers
17 views

Contacts -> New Email give Unknown Error in Smarty when Allow Mail to be sent from logged in contact's email address disabled

Running CiviCRM 5.8.2 (and earlier) under Joomla yields Unknown error in packages/Smarty/Smarty.class.php on line 1100. Has anyone else seen this? It seems to be due to CRM/Core/Smarty/plugins/...
5
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1answer
46 views

How do I send automatic Thank You emails for different donation amounts and donation types?

For example, I want send an automatic thank you templated email to someone using 1 email template for there "generous donation" for donations over $1,000. -- included would be some extra emotion ...
1
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1answer
43 views

Quicksearch “name/email not found. Did you mean to search by name/email instead ?”

After a Civi update from 4.x to 5.8.1, quicksearch stopped searching on email addresses when using the name/email option (the first and default option in the dropdown). It returns no results, and ...
1
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1answer
34 views

Can multiple mailings have deduplicated email addresses, so each address will not receive multiple emails?

We'd like to send a mailing in a few slightly different versions to different groups. What we'd like to avoid is having two contacts, who share the same email address and are in different groups, ...
3
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2answers
42 views

CiviEvent Confirmation Emails: Cutting off content

We've recently started using CiviCRM and CiviEvent but have found that the confirmation PDFs attached to confirmation emails are cutting off text and not appearing properly. This is what they look ...
3
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1answer
61 views

How do folks handle email preview text?

When sending a CiviMail message, users sometimes want to customize the preview text for email clients - which is good practice. (The preview text shows up under the Subject in many email clients.) ...
1
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2answers
30 views

Configuring Inbound Email Config

I used to have CiviCRM Inbound Email processing perfectly, but now it no longer works. Whenever the process is run, I get the following error: Full message: Finished execution of Process Inbound ...
3
votes
1answer
47 views

Activity - Send a Copy Email

When filing an activity in CiviCase, there's the option "Send a Copy" to people listed in Case Roles. The email is sent correctly. However, when I "reply" to the email, the address of the sender is a ...
2
votes
1answer
32 views

Looking for contacts that are Pending (status by email) E-news Opt-in

We are having an issue with the number of bots that are signing up for our e-news online. I would like to search for all contacts that have a status pending by email to our E-news group.
2
votes
1answer
30 views

CiviMail Mailing Scheduled But Not Sent

I have set up a mailing and scheduled it. The date and time has been and gone and the status is still scheduled... Any ideas where I am going wrong?