Questions tagged [email]

Questions about mail related issues in CiviCRM. For question specifically about CiviCRM's mass mailings system use the tag *civimail*.

Filter by
Sorted by
Tagged with
1 vote
1 answer
22 views

How to change the order to last name and first name in the email from header?

I have been trying to send email to my contacts with their name last name and first name order. I mean "To: last_name first_name example@example.com" I have already changed the Display ...
user avatar
  • 11
0 votes
1 answer
20 views

How to get Unique Opens with CiviCRM API?

I am getting summary report of email by using CiviCRM API but not able to get the field Unique Opens I can see on the report page. Currently I am using this query: $result = civicrm_api3('Mailing', '...
user avatar
0 votes
2 answers
29 views

How to redirect all outgoing emails / change recipients before email sending

I want to create a module which alters the recipients of all outgoing emails so that in dev environment email are only sent to developers or testers and not to real users. So the recipients should be ...
user avatar
1 vote
0 answers
25 views

Fetch Bounces and Process Inbound Emails actions fail

Both my Fetch Bounces and Process Inbound Emails actions have recently started failing - but only when called as scheduled jobs. When I run them manually, by clicking on 'Execute Now' they appear to ...
user avatar
1 vote
0 answers
14 views

Unable to upgrade to SparkPost 1.4 - Parse Error

I get an error when upgrading to SparkPost 1.4 - Have raised an issue on the project but hoping someone can advise how to apply a patch locally to get it working: https://lab.civicrm.org/extensions/...
user avatar
0 votes
0 answers
17 views

Adding a Office 365 shared mailbox account for email-to-activity processing via IMAP

We have a shared mailbox in Office/Microsoft365 that we want to add to Civi as an "Email Account" for "email-to-activity processing" via IMAP. A shared mailbox does not have its ...
user avatar
  • 131
0 votes
2 answers
27 views

How do you use Mosaico templates with Pretty Workflow Messages?

How do you use Mosaico templates with Pretty Workflow Messages? Using latest Civi w/ Wordpress. https://lab.civicrm.org/extensions/prettyworkflowmessages/ Says it works with mosaico, but none of my ...
user avatar
  • 3,252
0 votes
1 answer
29 views

How can I add activities information in the email sent by civirules?

I have a rule to trigger based on when an activity is added and send an email. I would like to add the content of the activity i.e. activity type, description in the email sent by civirules. Is it ...
user avatar
  • 2,836
1 vote
1 answer
17 views

SPF records to send from different domains

We have Civi installed on the main non profit domain (example.com) but have a project related to the non profit on its own domain (projectexample.com). We need to be able to send emails to the ...
user avatar
0 votes
0 answers
31 views

Failing to send test email

I'm trying to send a test email to myself but it keeps showing me this message:"Could not identify any recipients. Perhaps your test group is empty, or you tried sending to contacts that do not ...
user avatar
1 vote
3 answers
58 views

Email List Management

We are working to find the best way to handle our contacts for our newsletter. Is there any way to integrate Ninja Forms with CiviCRM so that they can send information with each other? Does CiviCRM ...
user avatar
  • 13
0 votes
1 answer
22 views

Event sign up offline, without payment: the $totalAmount tag is empty

When sending the email for offline registration, the total amount does not appear in the email if no payment has been recorded. Once a payment is recorded, the total appears (even if the payment is ...
user avatar
1 vote
0 answers
17 views

Is there a way to send the message of an e-mailing as an E-mail?

We sent a mass mailing and afterwards needed to individually send again the message (template created with Mosaico) as a single E-mail. Apart from copy-pasting HTML code or creating a new recepients ...
user avatar
3 votes
1 answer
23 views

Deleted contacts are showing up in the recipients list for New Email

Wanting to check in here before creating a Issue at GitLab... I've discovered when creating a New Email (not a Mailing), deleted contacts are available as Recipients. They are not available in the CC ...
user avatar
1 vote
1 answer
28 views

Which SQL table stores the FROM Email Addresses?

In Administer > Communication > FROM Email Addresses, I have changed the persons name associated with our donations@xyz.org email. However, receipts still have the old name associated with it. I ...
user avatar
  • 2,252
2 votes
1 answer
23 views

How to get email summary report via civiCRM API?

I am trying to get summary of email reports via civiCRM API. Unfortunately I am not able to find exact entities to get those data. Currently I am getting Mailing, MailingRecipients and Contact ...
user avatar
0 votes
1 answer
15 views

Can the OAuth extension be used with GSuite for outbound email?

I was under the impression the relatively new OAuth extension would provide support for using GSuite for outbound email, but thus far I've only found documentation detailing it's use for processing ...
user avatar
1 vote
2 answers
76 views

Multiple "Mail delivery failed" Emails

In the past month, I've been receiving a lot of junk/spam emails from CiviCRM. The email is titled "Mail delivery failed: returning message to sender" with the message: This message was ...
user avatar
  • 1,109
1 vote
1 answer
43 views

How to compose HTML Body from a Mosaico Template content?

I amb creating a Mailing via API calls. I dynamically create the Moisaico code. But when the Email gets created, it doesn't have any HTML code, so I can not send it. How can I get the HTML code from ...
user avatar
  • 13
2 votes
1 answer
50 views

Can't add Gmail account with OAuth

I'm trying to set up a mail account using OAuth following the instructions here and here. I've set up OAuth in Administer > System Settings > OAuth: But when I go to Administer > CiviMail &...
user avatar
1 vote
1 answer
23 views

"Notify when profile form is submitted" not working

I'm a beginner. I created some simple profiles to collect volunteer interests from new contacts. I specified a Group Name for "Add contacts to a group?" and specified a valid email address ...
user avatar
1 vote
1 answer
15 views

Individual Emails missing "Message-Id: header"

I'm testing our emails with Mail-Tester.com and it's showing that when sending individual email messages to Contacts, the emails are missing a "Message-Id: header". How can I change this? ...
user avatar
1 vote
0 answers
10 views

CiviMail tracking URL 404, missing part of path

When CiviMail click tracking is enabled, the redirect url is missing part of the path (specifically "civicrm"). For example: https://wp.example.com/mailing/url/?u=45092&qid=7749314 ...
user avatar
  • 73
1 vote
2 answers
21 views

$cancelSubscriptionUrl in a Contribution Receipt email links to http://%22%22/

A contributor complains it is not possible to remove from the automatic renewal option using a link in "You can cancel the auto-renewal option by visiting this web page." sentence. I've ...
user avatar
  • 1,350
0 votes
1 answer
18 views

Membership receipt email template not showing correct dates

Updated membership start and end dates, to reflect the upcoming/current registration period. The email receipt sent out on purchases still uses the old dates.
user avatar
  • 1
2 votes
1 answer
56 views

New to CiviCRM and trying to use CiviMail for sending mass emails to about 500 recepients in my contacts, all of them organised in groups

I recently started using CiviCRM to email about 500 people on my organisation's contacts. The steps I am using here are: Advnaced Search>Search for Groups and Select>Actions>Send Email using ...
user avatar
1 vote
1 answer
22 views

Valid email fails validation on add - but regex rule seems not the reason?

I want to add a somehow extraordinary email address to a civicrm contact: st.-georg-schule.heide@schule.landsh.de As it failed, I tested the rule in packages/HTML/QuickForm/Rule/Email.php and it ...
user avatar
  • 1,272
2 votes
1 answer
62 views

CiviCRM + Gmail not working anymore after updating to 5.40.2

After updating to 5.40.2 (running with Wordpress 5.8 on CentOS with CPanel), I cannot send anymore e-mails with SMTP and Gmail. Using smtp.gmail.com and port 587 as I have always done returns: ...
user avatar
  • 103
0 votes
1 answer
22 views

How to find which email address my system emails come from

Here's a question with what might be an embarrassingly simple answer. Somehow, unsubscribe or opt-out confirmation emails from our system are being sent from an email from a gmail address. We're using ...
user avatar
  • 1,561
3 votes
2 answers
36 views

Email signup reporting?

Is there a way to generate a monthly report on new email signups? We just want to track new users that sign up via our website platform. Thanks in advance!
user avatar
1 vote
1 answer
29 views

Last two mass emails have failed to go out

The error message says something about configuration and “cron job”. I have never managed our organizations emails so I am clueless about how to fix the problem. Talk to me like a 5 year old. Our tech ...
user avatar
0 votes
1 answer
16 views

How to change TO option in Outgoing email setup

Newbie here. I've just installed CiviCRM in a Wordpress site and am currently configuring. When setting up the outbound email, it propagates this "TO" address. This address doesn't exist and ...
user avatar
0 votes
1 answer
28 views

Checksum token in system email "Memberships - Receipt (on-line)" causes critical error

When using a checksum token in a receipt email like this: http://example.org/?page=CiviCRM&q=civicrm/contribute/transact&reset=1&id=IDNUMBER&{contact.checksum}&cid={contact....
user avatar
  • 355
0 votes
1 answer
33 views

CiviCRM not recognizing bounces

I tried sending emails using mass email which included wrong address. So CiviCRM was supposed to put those bad emails on bounces but it wasn't working. I have already added an mail account for bounce ...
user avatar
  • 93
0 votes
0 answers
21 views

Redirect emails from one user to another

Our civicrm adminstrator is suddenly out of action - I need to urgently redirect messages to a new email. I have no idea how to do this, can anyone help i don't understand computer talk! Thanks Ellen
user avatar
1 vote
1 answer
105 views

Create customized "block" in Mosaico

My website is on Drupal. We have preformatted Mosaico templates with header (view in your browser) and footer (social media buttons, organizational address, and unsubcribe options) in English. ...
user avatar
1 vote
0 answers
26 views

How do I control the automatic "email changed" notice?

I have been doing cleanup in our CiviCRM, like merging duplicates and fixing errors. I changed an email address for one contact that I (incorrectly) thought was wrong, but I immediately heard from the ...
user avatar
0 votes
1 answer
54 views

Embedding a GIF in email

Is it possibly to embed a GIF from giphy.com in my automated email in CiviCRM? In gmail, I can use Insert Photo / Web Address (URL) and paste in the image (gif) url. I appreciate your time on ...
user avatar
0 votes
0 answers
10 views

Are transactional emails responsive?

Are the default system workflow emails responsive? I came across this and wondered if its worth a try? I'm on the most recent D7 version of Civi. https://github.com/Anjali2906/org.civicrm....
user avatar
  • 1,103
0 votes
1 answer
34 views

Sending email from CiviCRM via Gmail SMTP - two-factor authentication

Problem: how to use Gmail SMTP service from CiviCRM ("System Settings -> Outbound Email") when the Gmail account is set up for two-factor authentication.
user avatar
  • 1,218
1 vote
1 answer
21 views

Using CRM_Utils_Mail and logs

I have a custom extension which I have working great- sends out email using the CRM_Utils_mail function. The emails go out fine, look fine, but are not registered to the contact's profile (not under ...
user avatar
1 vote
1 answer
18 views

Find contribution excluding certain financial types and sending email

I have around 30 financial types listed in CiviCRM. I would like to find a list of contribution excluding 5 of those financial types and send an email. This is something needs doing often. If I would ...
user avatar
  • 2,836
0 votes
1 answer
14 views

Secondary recipient email body is blank when sent using "Find Contribution"

Reproduction steps: Click on **Find Contribution -> enter a contact name -> click search **. Select 1 contact (contribution) from the list -> select "Email send now to 50 or less" ...
user avatar
  • 2,836
3 votes
1 answer
72 views

Some problems to add email account in CiviMail CiviCRM

I am trying to configure the email address to send messages. I am trying to use a Google Workspace user with custom domain. Some values that I have are the following: Server: smtp.gmail.com Username: ...
user avatar
0 votes
1 answer
23 views

Unsubscribe confirmation email fails when using Exchange as the mail server

If a CiviCRM site is using MS Exchange to handle email, a user attempting to unsubscribe gets an error like: Mailing Error Failed to send data [SMTP: Invalid response code received from SMTP server ...
user avatar
1 vote
1 answer
24 views

Is it possible to record a copy of sent system workflow message emails as activities?

Is there a way to do this, or an extension that offers it? We want to be able to see what was sent to people when one of these was used.
user avatar
  • 3,678
1 vote
0 answers
30 views

Rule sends two emails

We have a form that lets folks add themselves to our mailing list. When they do so, we have a rule that adds them to a couple of groups, and sends them a "Welcome" email. Lately, the rule ...
user avatar
0 votes
2 answers
16 views

I want to find a specfic group and get their email addresses

I need to know how to request a specific group (Fundraisers) using their email address.
user avatar
  • 1
0 votes
2 answers
34 views

Fatal error when emailing specific participant list

I get the following fatal error when trying to send an email (under 50 addresses) to a list of participants for one specific event. I can successfully email a participant list from another event. I'm ...
user avatar
  • 1,103
1 vote
1 answer
15 views

Mass Emailing based on event day and time

I have read different resources, but still can't determine the best way to email all attendees registered for a specific event date and time the day prior or the day of the event. I'm sure this can be ...
user avatar

1
2 3 4 5
10