Questions tagged [email]

Questions about mail related issues in CiviCRM. For question specifically about CiviCRM's mass mailings system use the tag *civimail*.

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1answer
11 views

Mass Emailing based on event day and time

I have read different resources, but still can't determine the best way to email all attendees registered for a specific event date and time the day prior or the day of the event. I'm sure this can be ...
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1answer
25 views

Resend email to non-openers

We would like to be able to resend a mailing (or send an edited version of the original mailing) to recipients who did not open the original mailing. While there are workarounds — such as creating a ...
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1answer
16 views

Is it possible to create a token in hook_civicrm_tokenValues that retrieves the name of the creator of a non-mass-mailing?

One of our staff team has recently requested a new token be added to civi mailings that allows the name of the sender of the email to be automatically added (for use in the signature at the foot of ...
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1answer
35 views

Why are emails not being sent when a contribution is made?

We are using CiviCRM 5.35.0, but I have tracked this issue down to the installation of 5.34.0 (updated from 5.33.2). Our CMS is Drupal 7.78. Our PHP is 7.3.27. Our outbound mail setting in CiviCRM is &...
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1answer
15 views

I want someone BCCd to an email genearted by a System Workflow Message

I want to add a CC or BCC email to an email generated by System Workflow Messages. For example, when the "Memberships - Signup and Renewal Receipts" message gets emailed to a donator, I want ...
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1answer
32 views

How can I set up an incoming email account on GMail with OAuth?

Google has announced that traditional username/password logins to G Suite mail accounts will be disabled and logins will require OAuth authentication in the future. The CiviCRM OAuth documentation ...
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0answers
14 views

Extra blank lines in email saved in activities

When an email is sent with the non-bulk method, the copy of the email saved in the activity has extra blank lines at each paragraph end. Whilst not a big issue, it makes reading less easy because you ...
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0answers
12 views

Why are transactional emails getting sent with malformed content when sending via mail()

I've become aware of an intermittent issue with transactional emails - commonly receipts/invoices for memberships and/or event registrations - getting messed up when outbound mail is set to send via ...
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0answers
23 views

What are your typical mail size batches and delviery times?

What are your typical mail sizes and time to complete mail job? Looking for comparisons... We are having lots of mail delivery problems on a new highly customised install of Civi v5.27.1 (MariaDB v10....
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1answer
13 views

How to save email adresses having weird, rare format?

One of our contacts has a weird, rare email format: name-@web.de I did not know, that having a - in front of @ is even possible. It is the correct adress and the adress reaches its owner. Regardless ...
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1answer
54 views

Email report via cron gets moved every time it runs!

I have scheduled job (daily) to email a report to myself. I would like to receive it on a specific time everyday. Although I have set the time when it should run, every time it runs on a different ...
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1answer
23 views

Hyperlink not working within CiviCRM emails

When I send an email on CiviCRM, and want to add a hyperlink (to a webpage for example), I've had responses from those I sent it to that the link doesn't work. I've followed the hyperlink button on ...
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1answer
30 views

Does CiviCRM integrate with 3rd party email account

I cannot specifically find this information, so therefore the question. We would like to know if civicrm integrates with say external email accounts so that emails received from constituents into our ...
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1answer
28 views

Email-to-activity processing: how to ignore cc

Autofiling inbound emails as activities via EmailProcessor is a really nice feature. However for some CivCRM users it would be nice to have (always and system-wide) only filed activities for the FROM ...
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2answers
92 views

Send email in HTML on WordPress

Is there a parameter to set to send HTML e-mails from WordPress 5.5.1 / CiviCRM 5.29? Plain-text e-mails are send and tokens merged but HTML doesn't get sent. Is this related to css (even if I use ...
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0answers
13 views

CiviCRM with Drupal Notifications for Donations

I am having trouble configuring Drupal/CiviCRM to send notification receipts and donation confirmation emails. This was working until recently.
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2answers
124 views

Use complete address and full county name in mailings

Working on a mailing that includes contacts full address details. And I'm encountering an issue for UK addresses where the county is abbreviated in the same way US states are. I've never seen such 3-...
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3answers
50 views

Need to see latest incoming messages

we are a small charity who would like to see all the latest incoming enquiries from our website in one place when we log on to civicrm in wordpress. We have created a general enquiry form (Caldera ...
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0answers
15 views

Insert tokens in subject of print/merge document

I'd like to add {contribution.receive_date} in email subject in "Print/Merge documents" action (Thank-you Letter for Contributions (PDF)), but there is not tokens selector. I prefer to send ...
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1answer
86 views

Unsubscribe URLs in emails being altered by firewalls

We are experiencing a significant number of links in our emails being altered by email firewalls resulting in recipients experiencing peculiar unsubscribe form behavior that is troublesome. For ...
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2answers
40 views

Automated Invoices

I was wondering if there was a way to automate sending invoices. Specifically, I want an invoice to be sent when a membership is expiring in x amount of days. Currently, I'm thinking about using ...
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2answers
22 views

How can I find contacts who have multiple home email addresses when on hold?

I would like to be able to easily check contacts with emails on hold designate other emails as primary, so the contacts continue receiving emails. I can make a profile to show primary and home, ...
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1answer
24 views

Creating Event Participation Certificate in PDF

I've seen posts with something similar but I am a bit lost. What I am trying to do is to add some automation in creating certificates to participants of an event. Our events are training sessions and ...
2
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2answers
34 views

There is no valid default from email address configured for the domain

I have set Sendgrid up to send emails in Civi (smtp.sendgrid.net). I have set the from email address as my domain email address - john@johnsales.com.au. This is the same admin address set in WordPress....
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1answer
37 views

Prevent sending event registration confirmation emails

When we register a group of contacts to a Civi event we don't want a confirmation email to be sent (as the registration is for internal purposes). If you register one person at a time the checkbox can ...
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2answers
39 views

CiviCRM eMails not being delivered

How can we verify that CiviCRM emails are actually being received. The report shows that all were successfully delivered. However, recipient members are complaining that they aren't receiving the ...
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0answers
36 views

Forward to Friend broken; customizing the form

I just switched a CiviCRM installation over to Amazon AWS's SES email service, which will ONLY send our from verified domain email addresses. The CiviMail forward-to-a-friend link form assumes the ...
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0answers
17 views

Help to build a new email template and update an existing email template that is, will be attached to an Action

Is any anyone free to help with the work on the templates, we have one template we need to amend, make it a single column layout. Then build another template as a copy with blocks in a different order
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1answer
22 views

How can I link E-Mail greetings/Postal greetings to “formal” or “informal” communication style?

is there a way to link a defined E-Mail greeting or Postal greeting if the communication style "formal" or "informal" is selected? I thought it could work with CiviRules but we don'...
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2answers
88 views

Email setup for outgoing mail

I'm totally new to civicrm, so I'd appreciate the simplest answer possible :) Here's my goal: to send mass emails through civicrm, to certain mailing list groups. Here's the problem: I can't even send ...
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2answers
55 views

Why does the sender not receive a bulk emailing they originate?

To test out CiviMail, I sent a message to the "administrators" mailing group, which has three members, including me. Only two emails were sent out, however. Even though I'm in the group, the ...
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0answers
18 views

How do I manage a database with millions of mail recipient records when searching on opens or click throughs?

We are working with a group that sends tens of thousands of mailings on a weekly basis so the civicrm_mailing_recipient (and related tables) have millions of records. They also want to track opens and ...
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0answers
15 views

How can I prohibit users who can only “see all contacts” (but have no edit rights) to send emails, print labels, etc (actions)?

Users who have the rights to SEE all contacts (but no edit rights) can also interact with them (sending emails, etc.). How is it possible to prohibit those users to send emails, print labels, etc. to ...
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1answer
20 views

Building email lists

I am not new to Drupal but I am new to CiviCRM. I am building an email list, Does CiviCRM remove or scrub email lists?
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1answer
27 views

Attaching Email reply to a contact in Civi

First off, i am not a developer and had no training in Civicrm. After 50 hours of getting contact into civi up to date. And creating contacts within orgs to mail (just seems insane civi isn't set up ...
4
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0answers
21 views

How can I add Subscribe Message subject line token?

When users sign up to several mailing lists via our webform, they receive automatic 'Subscribe Message' confirmation emails for double opt-in. If they have attempted to sign up to two groups at the ...
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1answer
17 views

How do I set up an email auto-reply?

I am running Civi on Joomla and want to set up an email auto-reply. How do I do this? Thank you!
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0answers
17 views

Can you add a Civi Mailing group to an outlook calendar invite?

I have recently created a Mailing group with 138 email addresses. I would like to send a calendar invite in outlook to the mailing group. Is this possible?
1
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1answer
31 views

email activity - any solution to being able to preview like print/merge document?

When using the single email activity (not civimail) is there a way of previewing the email - with the tokens replaced - like in print/merge document? I had a quick fiddle with coding a button for it, ...
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3answers
68 views

civiCase emails don't use case tokens?? Print/merge does? What am I doing wrong?

I have templates that use a range of tokens from the contact and the case, including standard case tokens and custom fields. i.e. {contact.display_name}   {case.id}   {case.subject}   {case....
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2answers
24 views

Problems with testing mailing

I am trying to test a mail out before sending. When I send test to my personal email address, it says sent but doesn't arrive. When I send test to a company email address it says sent but doesn't ...
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3answers
88 views

Webform CiviCRM activity - prevent email notification

Is there a way to not send an email when Webform CiviCRM creates an activity? I want to create an activity for admin purposes but not that the new member receives an email. I don't see an option to ...
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1answer
62 views

Mosaico templates don't work

I have loaded Civicrm on a localhost. Everything works fine. I enabled the Mosaico extension. To do this I installed an ImageMagick plugin on Wordpress, enabled the Flexmailer and the Shoreditch theme....
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0answers
21 views

Webform mails are uncomplete and go to spam

I use a lot of webforms which send mails when completed I have just upgraded to 5.24.4, and since then : the mail goes to spam subject is empty tokens are empty : I get : Submitted on Submitted by ...
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1answer
30 views

“Failed to execute rule” - Civirules error, How to solve?

I have a set of civirules in places, when a contact is tagged it should send a welcome email. But I am keep receiving the following error message in log and welcome email is not sent. It happens for ...
4
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1answer
35 views

Create forwarding email address for mailing to members of a group

Is it possible to create a custom email address which forwards to all members of the organisation, or all members of a group? Perhaps via Inbound Mail Handling? edit - perhaps Civi or Drupal Rules? ...
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0answers
26 views

is there a maximum number of links permitted in an outbound email?

Using WordPress 5.4 and CiviCRM Version 5.18.4. CiviMail has been working fine, mostly, using Mail(). This problem is seen when sending mail to an individual from their contact page, or when sending ...
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0answers
22 views

Why are the web links in my scheduled email broken?

When I send a test email via CRM, the web links work perfectly. When the actual email is shared, it arrives in the recipient's inbox with none of the web links working. Could you
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0answers
14 views

email template sent instead of actual email

This is a weird one. I wanted to send an email to four specific Contacts, all members of one of our Groups. I searched to display the Group list, selected the four contacts, and gave the action to "...
3
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2answers
106 views

“Missing parameters” error in unsubscribe confirmation

Unsubscribe is giving an error with Drupal 7.69 and CiviCRM 5.23.4. We did not have any issues or errors during the upgrade process. Unsubscribe links from mailings load the confirmation page ...

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