Questions tagged [email]

Questions about mail related issues in CiviCRM. For question specifically about CiviCRM's mass mailings system use the tag *civimail*.

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1 vote
0 answers
27 views

Dealing with assistants and schedulers: Can you setup a rule that when emailing someone, their assistant will also get the email?

This was partially discussed before, but it's been so long, I am making a new post. What is currently happening: Assistant or scheduler for a person registers their boss, using the scheduler or ...
  • 3,141
1 vote
1 answer
21 views

Delete On_Hold emails and reassign Primary Email

We are doing a bit of DB cleanup and one area we are evaluating is on-hold emails. I have run some tests on our staging site and I think we have a good path forward to remove them. However, if the ...
  • 315
0 votes
0 answers
9 views

When is a "reply to E-Mail-Address" added to Optin-Confirmation E-Mails

When using the MailingEventSubscribe API an E-Mail gets sent that contains a Link to confirm the subscription. It seems that sometimes a reply to address is added to that mail e.g. c.52401.780....
  • 3,347
1 vote
0 answers
9 views

Mail Account for bounces failing - The IMAP server did not accept the username and/or password

I've set up an email account in MXRoute to handle bounces. It works fine in Thunderbird, sending and receiving. While setting up the Mail Account in Civi for bounce processing, I entered all the usual ...
0 votes
1 answer
27 views

Update "unsubscribe" information for email addresses

I have a data set downloaded from MailChimp (pre-dating when we used CiviCRM) of people who hit "unsubscribe" for their email address. I've used the "CVS Import Helper" extension ...
2 votes
1 answer
30 views

Use CiviCRM and FluentSMTP

I would like to use CiviCRM with FluentSMTP (WordPress installation). The goal is to reliably send out emails from CiviCRM that are not blocked by email providers or sent straight to junk. I have ...
  • 21
1 vote
1 answer
17 views

BCC not reaching recipient

For confirmation emails, does the CC have to be filled in for the BCC to work? I have instances where the BCC did not reach the recipients, but I had not entered a CC address, so I'm wondering if that ...
1 vote
1 answer
28 views

SMTP password deletes itself from Outbound Email settings

I am configuring the latest version of CiviCRM (Drupal) to use Mailgun as an external SMTP service. When I go to Administer > System Settings > Outbound Email, enter the SMTP credentials, and ...
0 votes
1 answer
14 views

Sending Test Emails

I've just started using Civi at a new org and I cannot figure out how to send a test email. Maybe I'm missing something obvious, but I can't find a tutorial either??? Do I have to remove all the ...
1 vote
1 answer
89 views

Composer Drupal Update fails because unappliable Patch of Civicrms zetacomponents/mail

I try to update a Drupalmachine on 9.4.5 site via composer 2.4.1. ~/bin/composer.phar update drupal/core "drupal/core-*" --with-all-dependencies (see below for composer.json) first try i can ...
  • 37
0 votes
1 answer
32 views

Email drip campaigns through CiviRules or Chasse?

Edited: specifying our goals. I'd like to know the process of setting up email "drip" campaigns or marketing series through CiviRules and Chasse. Could someone explain how each one works? ...
  • 31
2 votes
1 answer
59 views

Best way to fix the 'Dear [display_name} problem

When supporters are emailed it would be more personal to start 'Dear Joanna Smith' rather than 'Dear Supporter'. Of course, sometimes we don't have a first name, and sometimes only an initial so ...
  • 4,463
0 votes
0 answers
16 views

ContactId not known warning for SparkPost in the log

Got tens of these warnings per day in the log ... anyone know who to prevent them? [warning] ContactId not known to attach header for this transactional email by Sparkpost extension possible ...
  • 786
0 votes
1 answer
16 views

How to send an email using a template from within extension (from code)

How can I send an email using an email template that is already saved (id=68) from within the extension I am working on?
  • 479
0 votes
0 answers
17 views

How to trigger email to event responsible?

With the usage of CiviRules and the mail-API, it's possible to send an email (action) under certain conditions when an event date is reached (trigger). In the setting of this customer, every event ...
  • 392
2 votes
1 answer
26 views

Create Contacts From Inbound Email Body?

Is there a way to have CiviCRM create contacts from email addresses found in the body of an inbound email? We have a number of different sources that send us emails with addresses in the email bodies ...
  • 21
0 votes
1 answer
36 views

Sending emails to contacts - How to default to general FROM email not user FROM email?

When I am viewing a contact and I click on their email address to send them an email, FROM email defaults to my logged in user email address. I setup a general email address, which I can change to ...
  • 479
3 votes
1 answer
26 views

Chasse plugin: can a user be on multiple journeys at the same time?

We are using the wonderful Chasse plugin to make it more intuitive for our administration team to run e-mail drip campaigns. As our community has grown and gotten more complex, we now have a need to ...
0 votes
0 answers
17 views

Change default font size in CiviCRM emails

Is there a way to change the default font size in CiviCRM mailings? I can do it manually on individual mailings myself using CSS but its not easy for all our users to do that. Is there a config ...
3 votes
1 answer
48 views

How to change the order to last name and first name in the email from header?

I have been trying to send email to my contacts with their name last name and first name order. I mean "To: last_name first_name example@example.com" I have already changed the Display ...
  • 31
0 votes
1 answer
32 views

How to get Unique Opens with CiviCRM API?

I am getting summary report of email by using CiviCRM API but not able to get the field Unique Opens I can see on the report page. Currently I am using this query: $result = civicrm_api3('Mailing', '...
0 votes
2 answers
37 views

How to redirect all outgoing emails / change recipients before email sending

I want to create a module which alters the recipients of all outgoing emails so that in dev environment email are only sent to developers or testers and not to real users. So the recipients should be ...
1 vote
0 answers
68 views

Fetch Bounces and Process Inbound Emails actions fail

Both my Fetch Bounces and Process Inbound Emails actions have recently started failing - but only when called as scheduled jobs. When I run them manually, by clicking on 'Execute Now' they appear to ...
1 vote
0 answers
34 views

Unable to upgrade to SparkPost 1.4 - Parse Error

I get an error when upgrading to SparkPost 1.4 - Have raised an issue on the project but hoping someone can advise how to apply a patch locally to get it working: https://lab.civicrm.org/extensions/...
0 votes
2 answers
86 views

MailStore Error Messages In Log

Getting the following error: Finished execution of Process Inbound Emails with result: Failure, Error message: Could not connect to MailStore for xxxx@xxxx.org@Error message: An error occured while ...
1 vote
0 answers
50 views

Adding a Office 365 shared mailbox account for email-to-activity processing via IMAP

We have a shared mailbox in Office/Microsoft365 that we want to add to Civi as an "Email Account" for "email-to-activity processing" via IMAP. A shared mailbox does not have its ...
  • 141
0 votes
2 answers
33 views

How do you use Mosaico templates with Pretty Workflow Messages?

How do you use Mosaico templates with Pretty Workflow Messages? Using latest Civi w/ Wordpress. https://lab.civicrm.org/extensions/prettyworkflowmessages/ Says it works with mosaico, but none of my ...
  • 3,141
0 votes
1 answer
41 views

How can I add activities information in the email sent by civirules?

I have a rule to trigger based on when an activity is added and send an email. I would like to add the content of the activity i.e. activity type, description in the email sent by civirules. Is it ...
  • 2,876
1 vote
1 answer
20 views

SPF records to send from different domains

We have Civi installed on the main non profit domain (example.com) but have a project related to the non profit on its own domain (projectexample.com). We need to be able to send emails to the ...
0 votes
0 answers
57 views

Failing to send test email

I'm trying to send a test email to myself but it keeps showing me this message:"Could not identify any recipients. Perhaps your test group is empty, or you tried sending to contacts that do not ...
1 vote
3 answers
93 views

Email List Management

We are working to find the best way to handle our contacts for our newsletter. Is there any way to integrate Ninja Forms with CiviCRM so that they can send information with each other? Does CiviCRM ...
  • 13
0 votes
1 answer
22 views

Event sign up offline, without payment: the $totalAmount tag is empty

When sending the email for offline registration, the total amount does not appear in the email if no payment has been recorded. Once a payment is recorded, the total appears (even if the payment is ...
1 vote
0 answers
19 views

Is there a way to send the message of an e-mailing as an E-mail?

We sent a mass mailing and afterwards needed to individually send again the message (template created with Mosaico) as a single E-mail. Apart from copy-pasting HTML code or creating a new recepients ...
3 votes
1 answer
23 views

Deleted contacts are showing up in the recipients list for New Email

Wanting to check in here before creating a Issue at GitLab... I've discovered when creating a New Email (not a Mailing), deleted contacts are available as Recipients. They are not available in the CC ...
1 vote
1 answer
29 views

Which SQL table stores the FROM Email Addresses?

In Administer > Communication > FROM Email Addresses, I have changed the persons name associated with our donations@xyz.org email. However, receipts still have the old name associated with it. I ...
  • 2,368
2 votes
1 answer
29 views

How to get email summary report via civiCRM API?

I am trying to get summary of email reports via civiCRM API. Unfortunately I am not able to find exact entities to get those data. Currently I am getting Mailing, MailingRecipients and Contact ...
0 votes
1 answer
22 views

Can the OAuth extension be used with GSuite for outbound email?

I was under the impression the relatively new OAuth extension would provide support for using GSuite for outbound email, but thus far I've only found documentation detailing it's use for processing ...
1 vote
2 answers
125 views

Multiple "Mail delivery failed" Emails

In the past month, I've been receiving a lot of junk/spam emails from CiviCRM. The email is titled "Mail delivery failed: returning message to sender" with the message: This message was ...
  • 1,141
1 vote
1 answer
75 views

How to compose HTML Body from a Mosaico Template content?

I amb creating a Mailing via API calls. I dynamically create the Moisaico code. But when the Email gets created, it doesn't have any HTML code, so I can not send it. How can I get the HTML code from ...
  • 13
2 votes
1 answer
65 views

Can't add Gmail account with OAuth

I'm trying to set up a mail account using OAuth following the instructions here and here. I've set up OAuth in Administer > System Settings > OAuth: But when I go to Administer > CiviMail &...
1 vote
1 answer
30 views

"Notify when profile form is submitted" not working

I'm a beginner. I created some simple profiles to collect volunteer interests from new contacts. I specified a Group Name for "Add contacts to a group?" and specified a valid email address ...
1 vote
1 answer
28 views

Individual Emails missing "Message-Id: header"

I'm testing our emails with Mail-Tester.com and it's showing that when sending individual email messages to Contacts, the emails are missing a "Message-Id: header". How can I change this? ...
1 vote
0 answers
14 views

CiviMail tracking URL 404, missing part of path

When CiviMail click tracking is enabled, the redirect url is missing part of the path (specifically "civicrm"). For example: https://wp.example.com/mailing/url/?u=45092&qid=7749314 ...
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1 vote
2 answers
22 views

$cancelSubscriptionUrl in a Contribution Receipt email links to http://%22%22/

A contributor complains it is not possible to remove from the automatic renewal option using a link in "You can cancel the auto-renewal option by visiting this web page." sentence. I've ...
  • 1,521
0 votes
1 answer
20 views

Membership receipt email template not showing correct dates

Updated membership start and end dates, to reflect the upcoming/current registration period. The email receipt sent out on purchases still uses the old dates.
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2 votes
1 answer
76 views

New to CiviCRM and trying to use CiviMail for sending mass emails to about 500 recepients in my contacts, all of them organised in groups

I recently started using CiviCRM to email about 500 people on my organisation's contacts. The steps I am using here are: Advnaced Search>Search for Groups and Select>Actions>Send Email using ...
1 vote
1 answer
23 views

Valid email fails validation on add - but regex rule seems not the reason?

I want to add a somehow extraordinary email address to a civicrm contact: st.-georg-schule.heide@schule.landsh.de As it failed, I tested the rule in packages/HTML/QuickForm/Rule/Email.php and it ...
  • 1,292
2 votes
1 answer
89 views

CiviCRM + Gmail not working anymore after updating to 5.40.2

After updating to 5.40.2 (running with Wordpress 5.8 on CentOS with CPanel), I cannot send anymore e-mails with SMTP and Gmail. Using smtp.gmail.com and port 587 as I have always done returns: ...
  • 103
0 votes
1 answer
22 views

How to find which email address my system emails come from

Here's a question with what might be an embarrassingly simple answer. Somehow, unsubscribe or opt-out confirmation emails from our system are being sent from an email from a gmail address. We're using ...
  • 1,581
3 votes
2 answers
36 views

Email signup reporting?

Is there a way to generate a monthly report on new email signups? We just want to track new users that sign up via our website platform. Thanks in advance!

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