Questions tagged [email]

Questions about mail related issues in CiviCRM. For question specifically about CiviCRM's mass mailings system use the tag *civimail*.

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Can a user remove their signature on a petition made with Civi Petition?

On most non-profits websites that propose signing petitions, the automatic email that comes after the petition signature contains a link allowing the user to remove their signature from the petition ...
Klemet's user avatar
  • 21
0 votes
1 answer
14 views

How to find and edit the email that sends to users when unblocking their account in Drupal?

I'm new to CiviCRM + Drupal, and a lot of knowledge of the platform never got passed on in my organization. Right now, when someone signs up through our CiviCRM, they are de facto blocked in Drupal. ...
hman42's user avatar
  • 33
0 votes
1 answer
19 views

Mailing only delivering to some contacts

When I send a mailing out it is only being delivered to I think around 50% of the contacts it should be. I am not receiving them despite being on the mailing list and others I have asked. However, ...
Sakura Singh Corke's user avatar
1 vote
1 answer
31 views

Change Profile submission confirmation FROM email

I have a standalone profile that is embedded on a WordPress page using a shortcode. I have set up email notifications in the advanced settings of the profile for when a submission occurs. I receive ...
Tapash's user avatar
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1 vote
0 answers
21 views

Passing webform submissions into new link - including email field breaks the link

I have a contact update webform using civi/drupal that is a precurser to an event sign up (which exists on a separate platform). The event sign up page uses the following fields to prefill the form: ...
mif's user avatar
  • 11
1 vote
1 answer
38 views

Profile confirmation email

Is it possible to have CiviCRM send an email confirmation to the submitter when civicrm/profile/create is used? And if not, what is the best work around? This is on a joomla site running CiviCRM 5.64....
aNYBC's user avatar
  • 11
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0 answers
12 views

CiviEvent, marking a pending attendee as Registered does not send email?

CiviCRM 5.67.1, WordPress 6.4.1. We have an event created that is semi-private, in that it's not a Public event, is a Members-Only event, but because we are allowing registrations based on membership ...
Michael Matthews's user avatar
1 vote
2 answers
18 views

Outbound email IS working but warning Outbound Email Disabled is still shown

I have a civiCRM install (v. 5.67.3) working fine with backdrop (v. 1.26.2), emails are being sent, also the test mail on the SMTP config screen, but there is still a warning message, on civiCRM ...
Robert Garrigos's user avatar
0 votes
1 answer
26 views

Bounce processing email services?

I have a client who's organization's email is managed by an Austrian company called MyMagenta. Apparently it is related to T-Mobile. We thought that we could handle bounce processing in CiviCRM by ...
Rob Brandt's user avatar
0 votes
2 answers
76 views

SMTP with Gmail and App Password: Civi says success, but it's not sent

This works: I have Civi set up to send email through my personal Google account (using an App Password because I use 2FA). This works, but the emails have my address as sender, of course, which we ...
Torben Gundtofte-Bruun's user avatar
2 votes
1 answer
27 views

Send a Mail with htlm and plain text

I would like, when I write a mail from the contact view (so not CiviMail) and enter my message in the html field and send it, that it also sends out a plain text view. In the current setting, users ...
Gregor's user avatar
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1 vote
4 answers
111 views

What Bulk / Transactional Email Delivery Service do you use with CiviCRM? What is your experience like?

I know this isn't a typical stackexchange question - but where else would we have a discussion like this? Our journey with email delivery via CiviCRM has been interesting. First we were sending email ...
themak's user avatar
  • 3,421
1 vote
1 answer
68 views

Get Phone or Email with API4 not possible?

I played around with the ApiExplorer for API4 While the doc says default select would be * it doesn't return all contact details. So I added the SELECT for phone_primary and email_primary and joined ...
Gesko's user avatar
  • 11
1 vote
0 answers
28 views

Bcc emails still visible using Civicrm (Wordpress)

Email addresses sent using Bcc are visible to the recipients of the emails. Emails sent using the Bcc field of Thunderbird (actually, Cco in Spanish) work correctly and the standard "undisclosed-...
Alejandro's user avatar
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0 answers
56 views

CiviCRM email related issue

I am working with CiviCRM and we have an issue with outbound emails. From what we can see the emails coming through contain both text/plain and text/html and the email clients are not parsing them ...
Steve's user avatar
  • 1
1 vote
2 answers
48 views

Email drip campaign with CiviRules

We are interested in creating periodic emails for contacts in specific groups. If the contact is in group X, then every month, they should receive the next email in the flow. At the end of the set of ...
richardsplayground's user avatar
2 votes
1 answer
20 views

In email report, distinguishing between machine opens / human opens?

In the last few years, since Apple instituted its Privacy tools, many eCRMs have added a feature to exclude automated/machine opens from the true open rate. (For context, starting in 2021, Apple ...
user3330286's user avatar
0 votes
1 answer
42 views

Split a large mailing list into 2

I see the "Split Group" extension isn't available anymore. I have a group that I am mailing to that has 74,000 emails. My team would like to split this into 2 mailing lists due to how long ...
erin's user avatar
  • 229
0 votes
1 answer
27 views

How do auto email out reports every end of the month

I am trying to be able to send out a report automatically via email every month. Is there any possibility that I could do this?
Cas's user avatar
  • 73
3 votes
1 answer
122 views

Is there an "Deliver report by email" equivalent for SearchKit?

CiviCRM provides an api by which we can create Scheduled Jobs to send CiviReport output via email on scheduled basis. Is there any out-of-the-box functionality (probably via an extension, I would ...
TwoMice's user avatar
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1 vote
2 answers
49 views

Scheduling repeat newsletters

There are some older related questions, but I thought I'd ask in case the situation was different. Some related questions: Email weekly reminder to group Weekly Digest Email to Group (Mailing List) ...
zip's user avatar
  • 163
0 votes
1 answer
52 views

CiviCRM Webforms - Webform submission value shows the field id instead of the value of the id

I have a problem with one of the fields in a notification email for CiviCRM Webforms. I’m using a Drupal Webform which includes CiviCRM contact fields. These fields include a number of fields that ...
tomodea's user avatar
  • 21
0 votes
1 answer
33 views

How can I export Mosaico html without tabulation?

I'm trying to export emails I've created in a way that can be pasted into an already existing webpage, but it seems impossible as Mosaico utilizes tables to display information. Is it possible to ...
Marianne Chapel's user avatar
0 votes
0 answers
27 views

Event registration emails sent from wrong email address

We're using civicrm 7.x-5.40.1 on Drupal 7.82 We run a number of events and send out automated confirmation emails when someone registers. We set up each event to use Events as the "From Name&...
Rob D's user avatar
  • 1
3 votes
0 answers
28 views

Event confirmation receipts don't send when registering via Civi webform

I've replicated this on: CiviCRM 5.57.4, Drupal 7.94, webform 7.x-4.25, Civi webform 7.x-5.8 CiviCRM 5.50.1, Drupal 9.4.5, webform 6.1.3, Civi webform 6.2.1 When registering for an event (paid or ...
Lesley Carter - BackOffice's user avatar
2 votes
1 answer
53 views

Best way to create an automated email sequence?

We've got CiviRules extension, but not sure how to build an automated email sequence that could be easily duplicated for events. I'd rather not use "Event Reminders" because it doesn't ...
user14271's user avatar
0 votes
1 answer
277 views

Setting Outbound Email to SMTP results in 504 Error - how to reset

I set my outbound email setting to SMTP. After that the server is not responsive anymore. After a long time I get a 504 Error "Gateway Timeout". How can I retract that setting then, as my ...
mplh's user avatar
  • 121
1 vote
0 answers
32 views

Dealing with assistants and schedulers: Can you setup a rule that when emailing someone, their assistant will also get the email?

This was partially discussed before, but it's been so long, I am making a new post. What is currently happening: Assistant or scheduler for a person registers their boss, using the scheduler or ...
themak's user avatar
  • 3,421
1 vote
1 answer
24 views

Delete On_Hold emails and reassign Primary Email

We are doing a bit of DB cleanup and one area we are evaluating is on-hold emails. I have run some tests on our staging site and I think we have a good path forward to remove them. However, if the ...
zach's user avatar
  • 315
0 votes
1 answer
35 views

Update "unsubscribe" information for email addresses

I have a data set downloaded from MailChimp (pre-dating when we used CiviCRM) of people who hit "unsubscribe" for their email address. I've used the "CVS Import Helper" extension ...
Ken Williams's user avatar
2 votes
1 answer
44 views

Use CiviCRM and FluentSMTP

I would like to use CiviCRM with FluentSMTP (WordPress installation). The goal is to reliably send out emails from CiviCRM that are not blocked by email providers or sent straight to junk. I have ...
Joshua's user avatar
  • 21
1 vote
1 answer
31 views

BCC not reaching recipient

For confirmation emails, does the CC have to be filled in for the BCC to work? I have instances where the BCC did not reach the recipients, but I had not entered a CC address, so I'm wondering if that ...
Pam Clark's user avatar
1 vote
1 answer
55 views

SMTP password deletes itself from Outbound Email settings

I am configuring the latest version of CiviCRM (Drupal) to use Mailgun as an external SMTP service. When I go to Administer > System Settings > Outbound Email, enter the SMTP credentials, and ...
selfagency's user avatar
0 votes
1 answer
31 views

Sending Test Emails

I've just started using Civi at a new org and I cannot figure out how to send a test email. Maybe I'm missing something obvious, but I can't find a tutorial either??? Do I have to remove all the ...
Brittany's user avatar
1 vote
1 answer
160 views

Composer Drupal Update fails because unappliable Patch of Civicrms zetacomponents/mail

I try to update a Drupalmachine on 9.4.5 site via composer 2.4.1. ~/bin/composer.phar update drupal/core "drupal/core-*" --with-all-dependencies (see below for composer.json) first try i can ...
gzwg's user avatar
  • 37
0 votes
2 answers
61 views

Email drip campaigns through CiviRules or Chasse?

Edited: specifying our goals. I'd like to know the process of setting up email "drip" campaigns or marketing series through CiviRules and Chasse. Could someone explain how each one works? ...
dsr86's user avatar
  • 31
2 votes
1 answer
75 views

Best way to fix the 'Dear [display_name} problem

When supporters are emailed it would be more personal to start 'Dear Joanna Smith' rather than 'Dear Supporter'. Of course, sometimes we don't have a first name, and sometimes only an initial so ...
Andy Clark's user avatar
  • 4,845
0 votes
1 answer
40 views

How to send an email using a template from within extension (from code)

How can I send an email using an email template that is already saved (id=68) from within the extension I am working on?
jsherk's user avatar
  • 573
2 votes
1 answer
33 views

Create Contacts From Inbound Email Body?

Is there a way to have CiviCRM create contacts from email addresses found in the body of an inbound email? We have a number of different sources that send us emails with addresses in the email bodies ...
J B's user avatar
  • 21
0 votes
1 answer
79 views

Sending emails to contacts - How to default to general FROM email not user FROM email?

When I am viewing a contact and I click on their email address to send them an email, FROM email defaults to my logged in user email address. I setup a general email address, which I can change to ...
jsherk's user avatar
  • 573
3 votes
1 answer
33 views

Chasse plugin: can a user be on multiple journeys at the same time?

We are using the wonderful Chasse plugin to make it more intuitive for our administration team to run e-mail drip campaigns. As our community has grown and gotten more complex, we now have a need to ...
richardsplayground's user avatar
3 votes
1 answer
61 views

How to change the order to last name and first name in the email from header?

I have been trying to send email to my contacts with their name last name and first name order. I mean "To: last_name first_name [email protected]" I have already changed the Display ...
Chitose's user avatar
  • 31
0 votes
1 answer
43 views

How to get Unique Opens with CiviCRM API?

I am getting summary report of email by using CiviCRM API but not able to get the field Unique Opens I can see on the report page. Currently I am using this query: $result = civicrm_api3('Mailing', '...
hazalciplak's user avatar
0 votes
2 answers
49 views

How to redirect all outgoing emails / change recipients before email sending

I want to create a module which alters the recipients of all outgoing emails so that in dev environment email are only sent to developers or testers and not to real users. So the recipients should be ...
Tobias Krause's user avatar
1 vote
0 answers
107 views

Fetch Bounces and Process Inbound Emails actions fail

Both my Fetch Bounces and Process Inbound Emails actions have recently started failing - but only when called as scheduled jobs. When I run them manually, by clicking on 'Execute Now' they appear to ...
somnolentsurfer's user avatar
1 vote
0 answers
43 views

Unable to upgrade to SparkPost 1.4 - Parse Error

I get an error when upgrading to SparkPost 1.4 - Have raised an issue on the project but hoping someone can advise how to apply a patch locally to get it working: https://lab.civicrm.org/extensions/...
ben_fairless's user avatar
0 votes
2 answers
152 views

MailStore Error Messages In Log

Getting the following error: Finished execution of Process Inbound Emails with result: Failure, Error message: Could not connect to MailStore for [email protected]@Error message: An error occured while ...
Paul Williams's user avatar
1 vote
0 answers
81 views

Adding a Office 365 shared mailbox account for email-to-activity processing via IMAP

We have a shared mailbox in Office/Microsoft365 that we want to add to Civi as an "Email Account" for "email-to-activity processing" via IMAP. A shared mailbox does not have its ...
dtw's user avatar
  • 141
0 votes
2 answers
48 views

How do you use Mosaico templates with Pretty Workflow Messages?

How do you use Mosaico templates with Pretty Workflow Messages? Using latest Civi w/ Wordpress. https://lab.civicrm.org/extensions/prettyworkflowmessages/ Says it works with mosaico, but none of my ...
themak's user avatar
  • 3,421
0 votes
1 answer
66 views

How can I add activities information in the email sent by civirules?

I have a rule to trigger based on when an activity is added and send an email. I would like to add the content of the activity i.e. activity type, description in the email sent by civirules. Is it ...
Tapash's user avatar
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