Questions tagged [email]

Questions about mail related issues in CiviCRM. For question specifically about CiviCRM's mass mailings system use the tag *civimail*.

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1answer
139 views

Mosaico image upload and gallery error

When trying to upload an image to the Mosaico editor I get an internal server error and the image doesn't appear in the template nor in the gallery. However, when I check the upload folder the image ...
5
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2answers
182 views

How do folks handle email preview text?

When sending a CiviMail message, users sometimes want to customize the preview text for email clients - which is good practice. (The preview text shows up under the Subject in many email clients.) ...
2
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1answer
37 views

Can't add Gmail account with OAuth

I'm trying to set up a mail account using OAuth following the instructions here and here. I've set up OAuth in Administer > System Settings > OAuth: But when I go to Administer > CiviMail &...
1
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1answer
19 views

"Notify when profile form is submitted" not working

I'm a beginner. I created some simple profiles to collect volunteer interests from new contacts. I specified a Group Name for "Add contacts to a group?" and specified a valid email address ...
15
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1answer
672 views

How do I send to Multiple Email Addresses for a contact in CiviMail?

Is there a way to configure CiviCRM so that it will send emails to all email addresses on a contact record? If not, then how do you best utilize multiple email addresses on a contact (individual, ...
1
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1answer
13 views

Individual Emails missing "Message-Id: header"

I'm testing our emails with Mail-Tester.com and it's showing that when sending individual email messages to Contacts, the emails are missing a "Message-Id: header". How can I change this? ...
2
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1answer
224 views

Opt out bulk email option ignored

With our CRM the unsubscribe button adds a user opt out for the bulk emails. The CRM still sends bulk emails to people who use the unsubscribe button or has the do not email and opt out of bulk email ...
1
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1answer
13 views

Using CRM_Utils_Mail and logs

I have a custom extension which I have working great- sends out email using the CRM_Utils_mail function. The emails go out fine, look fine, but are not registered to the contact's profile (not under ...
1
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1answer
38 views

email activity - any solution to being able to preview like print/merge document?

When using the single email activity (not civimail) is there a way of previewing the email - with the tokens replaced - like in print/merge document? I had a quick fiddle with coding a button for it, ...
5
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1answer
57 views

Create forwarding email address for mailing to members of a group

Is it possible to create a custom email address which forwards to all members of the organisation, or all members of a group? Perhaps via Inbound Mail Handling? edit - perhaps Civi or Drupal Rules? ...
3
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2answers
206 views

FYI - Sending mail via G Suite - Google announce username/password authentication will be turned off

Google have announced they are turning off access to G Suite via username/password authentication. My initial concern was this could potentially impact anyone using G Suite for Outbound Mail. ...
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2answers
17 views

$cancelSubscriptionUrl in a Contribution Receipt email links to http://%22%22/

A contributor complains it is not possible to remove from the automatic renewal option using a link in "You can cancel the auto-renewal option by visiting this web page." sentence. I've ...
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0answers
8 views

CiviMail tracking URL 404, missing part of path

When CiviMail click tracking is enabled, the redirect url is missing part of the path (specifically "civicrm"). For example: https://wp.example.com/mailing/url/?u=45092&qid=7749314 ...
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1answer
16 views

Membership receipt email template not showing correct dates

Updated membership start and end dates, to reflect the upcoming/current registration period. The email receipt sent out on purchases still uses the old dates.
2
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1answer
43 views

New to CiviCRM and trying to use CiviMail for sending mass emails to about 500 recepients in my contacts, all of them organised in groups

I recently started using CiviCRM to email about 500 people on my organisation's contacts. The steps I am using here are: Advnaced Search>Search for Groups and Select>Actions>Send Email using ...
1
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3answers
139 views

Email setup for outgoing mail

I'm totally new to civicrm, so I'd appreciate the simplest answer possible :) Here's my goal: to send mass emails through civicrm, to certain mailing list groups. Here's the problem: I can't even send ...
4
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4answers
67 views

Prevent sending event registration confirmation emails

When we register a group of contacts to a Civi event we don't want a confirmation email to be sent (as the registration is for internal purposes). If you register one person at a time the checkbox can ...
1
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1answer
22 views

Valid email fails validation on add - but regex rule seems not the reason?

I want to add a somehow extraordinary email address to a civicrm contact: st.-georg-schule.heide@schule.landsh.de As it failed, I tested the rule in packages/HTML/QuickForm/Rule/Email.php and it ...
2
votes
1answer
145 views

How can I set up an incoming email (or bounce) account on GMail with OAuth?

Google has announced that traditional username/password logins to G Suite mail accounts will be disabled and logins will require OAuth authentication in the future. The CiviCRM OAuth documentation ...
0
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1answer
38 views

Hyperlink not working within CiviCRM emails

When I send an email on CiviCRM, and want to add a hyperlink (to a webpage for example), I've had responses from those I sent it to that the link doesn't work. I've followed the hyperlink button on ...
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2answers
50 views

Resend email to non-openers

We would like to be able to resend a mailing (or send an edited version of the original mailing) to recipients who did not open the original mailing. While there are workarounds — such as creating a ...
2
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1answer
46 views

CiviCRM + Gmail not working anymore after updating to 5.40.2

After updating to 5.40.2 (running with Wordpress 5.8 on CentOS with CPanel), I cannot send anymore e-mails with SMTP and Gmail. Using smtp.gmail.com and port 587 as I have always done returns: ...
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2answers
100 views

CiviEvent Confirmation Email Displaying Profiles Not Used In Event

We have created some custom fields/profiles to use with certain CiviEvent registrations. These profiles only display in the event registration when they are selected in the event setup - as expected. ...
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1answer
22 views

How to find which email address my system emails come from

Here's a question with what might be an embarrassingly simple answer. Somehow, unsubscribe or opt-out confirmation emails from our system are being sent from an email from a gmail address. We're using ...
2
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1answer
113 views

Email On Hold? options

It looks like there are two options for indicating that an email address in on hold. Is there a way to add another option? If so, how would I go about doing that?
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1answer
35 views

Embedding a GIF in email

Is it possibly to embed a GIF from giphy.com in my automated email in CiviCRM? In gmail, I can use Insert Photo / Web Address (URL) and paste in the image (gif) url. I appreciate your time on ...
3
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2answers
36 views

Email signup reporting?

Is there a way to generate a monthly report on new email signups? We just want to track new users that sign up via our website platform. Thanks in advance!
1
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1answer
145 views

Contribution emails not being sent - Direct Deposit/Pay Later

For online contributions, the only email that gets sent is when the contributor pays immediately (receipt). Thank you emails are not automatically sent and I cannot work out whether this is ...
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1answer
26 views

Last two mass emails have failed to go out

The error message says something about configuration and “cron job”. I have never managed our organizations emails so I am clueless about how to fix the problem. Talk to me like a 5 year old. Our tech ...
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1answer
16 views

How to change TO option in Outgoing email setup

Newbie here. I've just installed CiviCRM in a Wordpress site and am currently configuring. When setting up the outbound email, it propagates this "TO" address. This address doesn't exist and ...
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1answer
24 views

Checksum token in system email "Memberships - Receipt (on-line)" causes critical error

When using a checksum token in a receipt email like this: http://example.org/?page=CiviCRM&q=civicrm/contribute/transact&reset=1&id=IDNUMBER&{contact.checksum}&cid={contact....
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1answer
29 views

CiviCRM not recognizing bounces

I tried sending emails using mass email which included wrong address. So CiviCRM was supposed to put those bad emails on bounces but it wasn't working. I have already added an mail account for bounce ...
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1answer
64 views

Create customized "block" in Mosaico

My website is on Drupal. We have preformatted Mosaico templates with header (view in your browser) and footer (social media buttons, organizational address, and unsubcribe options) in English. ...
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0answers
21 views

Redirect emails from one user to another

Our civicrm adminstrator is suddenly out of action - I need to urgently redirect messages to a new email. I have no idea how to do this, can anyone help i don't understand computer talk! Thanks Ellen
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0answers
22 views

How do I control the automatic "email changed" notice?

I have been doing cleanup in our CiviCRM, like merging duplicates and fixing errors. I changed an email address for one contact that I (incorrectly) thought was wrong, but I immediately heard from the ...
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0answers
10 views

Are transactional emails responsive?

Are the default system workflow emails responsive? I came across this and wondered if its worth a try? I'm on the most recent D7 version of Civi. https://github.com/Anjali2906/org.civicrm....
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2answers
32 views

Fatal error when emailing specific participant list

I get the following fatal error when trying to send an email (under 50 addresses) to a list of participants for one specific event. I can successfully email a participant list from another event. I'm ...
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1answer
24 views

Sending email from CiviCRM via Gmail SMTP - two-factor authentication

Problem: how to use Gmail SMTP service from CiviCRM ("System Settings -> Outbound Email") when the Gmail account is set up for two-factor authentication.
1
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1answer
15 views

Find contribution excluding certain financial types and sending email

I have around 30 financial types listed in CiviCRM. I would like to find a list of contribution excluding 5 of those financial types and send an email. This is something needs doing often. If I would ...
0
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1answer
13 views

Secondary recipient email body is blank when sent using "Find Contribution"

Reproduction steps: Click on **Find Contribution -> enter a contact name -> click search **. Select 1 contact (contribution) from the list -> select "Email send now to 50 or less" ...
3
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1answer
42 views

Some problems to add email account in CiviMail CiviCRM

I am trying to configure the email address to send messages. I am trying to use a Google Workspace user with custom domain. Some values that I have are the following: Server: smtp.gmail.com Username: ...
0
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1answer
18 views

Unsubscribe confirmation email fails when using Exchange as the mail server

If a CiviCRM site is using MS Exchange to handle email, a user attempting to unsubscribe gets an error like: Mailing Error Failed to send data [SMTP: Invalid response code received from SMTP server ...
1
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1answer
21 views

Is it possible to record a copy of sent system workflow message emails as activities?

Is there a way to do this, or an extension that offers it? We want to be able to see what was sent to people when one of these was used.
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0answers
27 views

Rule sends two emails

We have a form that lets folks add themselves to our mailing list. When they do so, we have a rule that adds them to a couple of groups, and sends them a "Welcome" email. Lately, the rule ...
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2answers
16 views

I want to find a specfic group and get their email addresses

I need to know how to request a specific group (Fundraisers) using their email address.
2
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2answers
57 views

Looking for contacts that are Pending (status by email) E-news Opt-in

We are having an issue with the number of bots that are signing up for our e-news online. I would like to search for all contacts that have a status pending by email to our E-news group.
1
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1answer
14 views

Mass Emailing based on event day and time

I have read different resources, but still can't determine the best way to email all attendees registered for a specific event date and time the day prior or the day of the event. I'm sure this can be ...
1
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1answer
45 views

Why are emails not being sent when a contribution is made?

We are using CiviCRM 5.35.0, but I have tracked this issue down to the installation of 5.34.0 (updated from 5.33.2). Our CMS is Drupal 7.78. Our PHP is 7.3.27. Our outbound mail setting in CiviCRM is &...
2
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1answer
23 views

Is it possible to create a token in hook_civicrm_tokenValues that retrieves the name of the creator of a non-mass-mailing?

One of our staff team has recently requested a new token be added to civi mailings that allows the name of the sender of the email to be automatically added (for use in the signature at the foot of ...
2
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4answers
211 views

Personalized Drupal login link

I can send out personalized links from CiviCRM, as described here. https://aghstrategies.com/content/how-create-one-click-personalized-links-civicrm-emails They contain the contact id and a checksum ...

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