Questions tagged [email]

Questions about mail related issues in CiviCRM. For question specifically about CiviCRM's mass mailings system use the tag *civimail*.

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2answers
86 views

Send email in HTML on WordPress

Is there a parameter to set to send HTML e-mails from WordPress 5.5.1 / CiviCRM 5.29? Plain-text e-mails are send and tokens merged but HTML doesn't get sent. Is this related to css (even if I use ...
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1answer
13 views

How to save email adresses having weird, rare format?

One of our contacts has a weird, rare email format: name-@web.de I did not know, that having a - in front of @ is even possible. It is the correct adress and the adress reaches its owner. Regardless ...
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1answer
23 views

Hyperlink not working within CiviCRM emails

When I send an email on CiviCRM, and want to add a hyperlink (to a webpage for example), I've had responses from those I sent it to that the link doesn't work. I've followed the hyperlink button on ...
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2answers
75 views

CiviEvent Confirmation Email Displaying Profiles Not Used In Event

We have created some custom fields/profiles to use with certain CiviEvent registrations. These profiles only display in the event registration when they are selected in the event setup - as expected. ...
2
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1answer
104 views

Email On Hold? options

It looks like there are two options for indicating that an email address in on hold. Is there a way to add another option? If so, how would I go about doing that?
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2answers
75 views

Email setup for outgoing mail

I'm totally new to civicrm, so I'd appreciate the simplest answer possible :) Here's my goal: to send mass emails through civicrm, to certain mailing list groups. Here's the problem: I can't even send ...
1
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1answer
138 views

Contribution emails not being sent - Direct Deposit/Pay Later

For online contributions, the only email that gets sent is when the contributor pays immediately (receipt). Thank you emails are not automatically sent and I cannot work out whether this is ...
2
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1answer
54 views

Email report via cron gets moved every time it runs!

I have scheduled job (daily) to email a report to myself. I would like to receive it on a specific time everyday. Although I have set the time when it should run, every time it runs on a different ...
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1answer
103 views

Mosaico image upload and gallery error

When trying to upload an image to the Mosaico editor I get an internal server error and the image doesn't appear in the template nor in the gallery. However, when I check the upload folder the image ...
2
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1answer
23 views

Does CiviCRM integrate with 3rd party email account

I cannot specifically find this information, so therefore the question. We would like to know if civicrm integrates with say external email accounts so that emails received from constituents into our ...
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1answer
27 views

Email-to-activity processing: how to ignore cc

Autofiling inbound emails as activities via EmailProcessor is a really nice feature. However for some CivCRM users it would be nice to have (always and system-wide) only filed activities for the FROM ...
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2answers
118 views

Use complete address and full county name in mailings

Working on a mailing that includes contacts full address details. And I'm encountering an issue for UK addresses where the county is abbreviated in the same way US states are. I've never seen such 3-...
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3answers
45 views

Need to see latest incoming messages

we are a small charity who would like to see all the latest incoming enquiries from our website in one place when we log on to civicrm in wordpress. We have created a general enquiry form (Caldera ...
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0answers
13 views

CiviCRM with Drupal Notifications for Donations

I am having trouble configuring Drupal/CiviCRM to send notification receipts and donation confirmation emails. This was working until recently.
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1answer
26 views

email activity - any solution to being able to preview like print/merge document?

When using the single email activity (not civimail) is there a way of previewing the email - with the tokens replaced - like in print/merge document? I had a quick fiddle with coding a button for it, ...
3
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1answer
48 views

Unsubscribe URLs in emails being altered by firewalls

We are experiencing a significant number of links in our emails being altered by email firewalls resulting in recipients experiencing peculiar unsubscribe form behavior that is troublesome. For ...
3
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2answers
166 views

FYI - Sending mail via G Suite - Google announce username/password authentication will be turned off

Google have announced they are turning off access to G Suite via username/password authentication. My initial concern was this could potentially impact anyone using G Suite for Outbound Mail. ...
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0answers
15 views

Insert tokens in subject of print/merge document

I'd like to add {contribution.receive_date} in email subject in "Print/Merge documents" action (Thank-you Letter for Contributions (PDF)), but there is not tokens selector. I prefer to send ...
2
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1answer
30 views

How to enable Email Recipients to reply to all?

When you send an email (not a mailing) to the members of a Group, they all receive it in BCC, which makes it impossible for them to reply to all. How can I change (or parameterize) that ? Is there ...
2
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2answers
30 views

There is no valid default from email address configured for the domain

I have set Sendgrid up to send emails in Civi (smtp.sendgrid.net). I have set the from email address as my domain email address - john@johnsales.com.au. This is the same admin address set in WordPress....
2
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2answers
39 views

Automated Invoices

I was wondering if there was a way to automate sending invoices. Specifically, I want an invoice to be sent when a membership is expiring in x amount of days. Currently, I'm thinking about using ...
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2answers
20 views

How can I find contacts who have multiple home email addresses when on hold?

I would like to be able to easily check contacts with emails on hold designate other emails as primary, so the contacts continue receiving emails. I can make a profile to show primary and home, ...
1
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1answer
22 views

Creating Event Participation Certificate in PDF

I've seen posts with something similar but I am a bit lost. What I am trying to do is to add some automation in creating certificates to participants of an event. Our events are training sessions and ...
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2answers
54 views

Why does the sender not receive a bulk emailing they originate?

To test out CiviMail, I sent a message to the "administrators" mailing group, which has three members, including me. Only two emails were sent out, however. Even though I'm in the group, the ...
2
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1answer
130 views

After upgrading to 5.20.0 - unable to edit or enter contact email addresses- “Email is not valid.”

Just upgraded from 5.19.2 to 5.20.0. Upgrade appeared to run through without a hitch.Joomla! 3.9.13, php 7.3.12, mySQL 5.7.28 Now, when editing existing email address, or when entering new contact ...
4
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1answer
35 views

Prevent sending event registration confirmation emails

When we register a group of contacts to a Civi event we don't want a confirmation email to be sent (as the registration is for internal purposes). If you register one person at a time the checkbox can ...
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2answers
39 views

CiviCRM eMails not being delivered

How can we verify that CiviCRM emails are actually being received. The report shows that all were successfully delivered. However, recipient members are complaining that they aren't receiving the ...
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0answers
9 views

Forward to Friend broken; customizing the form

I just switched a CiviCRM installation over to Amazon AWS's SES email service, which will ONLY send our from verified domain email addresses. The CiviMail forward-to-a-friend link form assumes the ...
1
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1answer
46 views

How to embed or attach a list of contacts in an email?

My users want to send an email from Civi that will have a particular group of contacts embedded in it or as an attachment. The group is featured in a report, so emailing the report seems like the ...
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1answer
71 views

4.7 Utils/Mail.php doesn't check if CC/BCC are null but should

Acc'ding to Civi documentation, PEAR packages needed by Civi are included w/the install, so the mailer functionality is determined by Civi. I am running Civi for WP v 4.7.20 with PHP 5.6.16 and Apache ...
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0answers
17 views

Help to build a new email template and update an existing email template that is, will be attached to an Action

Is any anyone free to help with the work on the templates, we have one template we need to amend, make it a single column layout. Then build another template as a copy with blocks in a different order
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1answer
21 views

How can I link E-Mail greetings/Postal greetings to “formal” or “informal” communication style?

is there a way to link a defined E-Mail greeting or Postal greeting if the communication style "formal" or "informal" is selected? I thought it could work with CiviRules but we don'...
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0answers
17 views

How do I manage a database with millions of mail recipient records when searching on opens or click throughs?

We are working with a group that sends tens of thousands of mailings on a weekly basis so the civicrm_mailing_recipient (and related tables) have millions of records. They also want to track opens and ...
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0answers
15 views

How can I prohibit users who can only “see all contacts” (but have no edit rights) to send emails, print labels, etc (actions)?

Users who have the rights to SEE all contacts (but no edit rights) can also interact with them (sending emails, etc.). How is it possible to prohibit those users to send emails, print labels, etc. to ...
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1answer
20 views

Building email lists

I am not new to Drupal but I am new to CiviCRM. I am building an email list, Does CiviCRM remove or scrub email lists?
2
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1answer
26 views

Attaching Email reply to a contact in Civi

First off, i am not a developer and had no training in Civicrm. After 50 hours of getting contact into civi up to date. And creating contacts within orgs to mail (just seems insane civi isn't set up ...
4
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0answers
18 views

How can I add Subscribe Message subject line token?

When users sign up to several mailing lists via our webform, they receive automatic 'Subscribe Message' confirmation emails for double opt-in. If they have attempted to sign up to two groups at the ...
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1answer
16 views

How do I set up an email auto-reply?

I am running Civi on Joomla and want to set up an email auto-reply. How do I do this? Thank you!
2
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2answers
499 views

CiviCRM, SMTP and Office 365?

We use Office 365 Exchange Online for our emails. Whilst you can configure CiviCRM outbound mail to use it, you can't actually send mail using it. I have done some investigation, and the reason is ...
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0answers
13 views

Can you add a Civi Mailing group to an outlook calendar invite?

I have recently created a Mailing group with 138 email addresses. I would like to send a calendar invite in outlook to the mailing group. Is this possible?
1
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3answers
59 views

civiCase emails don't use case tokens?? Print/merge does? What am I doing wrong?

I have templates that use a range of tokens from the contact and the case, including standard case tokens and custom fields. i.e. {contact.display_name}   {case.id}   {case.subject}   {case....
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2answers
23 views

Problems with testing mailing

I am trying to test a mail out before sending. When I send test to my personal email address, it says sent but doesn't arrive. When I send test to a company email address it says sent but doesn't ...
2
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3answers
83 views

Webform CiviCRM activity - prevent email notification

Is there a way to not send an email when Webform CiviCRM creates an activity? I want to create an activity for admin purposes but not that the new member receives an email. I don't see an option to ...
0
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1answer
60 views

Mosaico templates don't work

I have loaded Civicrm on a localhost. Everything works fine. I enabled the Mosaico extension. To do this I installed an ImageMagick plugin on Wordpress, enabled the Flexmailer and the Shoreditch theme....
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0answers
21 views

Webform mails are uncomplete and go to spam

I use a lot of webforms which send mails when completed I have just upgraded to 5.24.4, and since then : the mail goes to spam subject is empty tokens are empty : I get : Submitted on Submitted by ...
1
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1answer
30 views

“Failed to execute rule” - Civirules error, How to solve?

I have a set of civirules in places, when a contact is tagged it should send a welcome email. But I am keep receiving the following error message in log and welcome email is not sent. It happens for ...
4
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1answer
34 views

Create forwarding email address for mailing to members of a group

Is it possible to create a custom email address which forwards to all members of the organisation, or all members of a group? Perhaps via Inbound Mail Handling? edit - perhaps Civi or Drupal Rules? ...
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0answers
26 views

is there a maximum number of links permitted in an outbound email?

Using WordPress 5.4 and CiviCRM Version 5.18.4. CiviMail has been working fine, mostly, using Mail(). This problem is seen when sending mail to an individual from their contact page, or when sending ...
4
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2answers
141 views

What is the preferred way to do Marketing Automation in CiviCRM? CiviMail, Mosaico, Mautic, Forms, Landing Pages etc [closed]

This is more of a discussion point rather than a question, and I'm interested to get peoples views on topic. It's brief as I don't want to make it unreadable and please excuse the rushed ramblings and ...
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1answer
40 views

My custom reports work fine, but mail_report fails

All of my custom report mail_report jobs give this error, both through cron and when triggered manually: "Did not find valid instance to execute" The report is defined as class com_foo_bar ...

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