Questions tagged [email]

Questions about mail related issues in CiviCRM. For question specifically about CiviCRM's mass mailings system use the tag *civimail*.

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1
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1answer
34 views

How to imbed or attach a list of contacts in an email?

My users want to send an email from Civi that will have a particular group of contacts embedded in it or as an attachment. The group is featured in a report, so emailing the report seems like the ...
3
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2answers
136 views

FYI - Sending mail via G Suite - Google announce username/password authentication will be turned off

Google have announced they are turning off access to G Suite via username/password authentication. My initial concern was this could potentially impact anyone using G Suite for Outbound Mail. ...
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1answer
19 views

Building email lists

I am not new to Drupal but I am new to CiviCRM. I am building an email list, Does CiviCRM remove or scrub email lists?
2
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1answer
21 views

Attaching Email reply to a contact in Civi

First off, i am not a developer and had no training in Civicrm. After 50 hours of getting contact into civi up to date. And creating contacts within orgs to mail (just seems insane civi isn't set up ...
4
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0answers
15 views

How can I add Subscribe Message subject line token?

When users sign up to several mailing lists via our webform, they receive automatic 'Subscribe Message' confirmation emails for double opt-in. If they have attempted to sign up to two groups at the ...
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1answer
14 views

How do I set up an email auto-reply?

I am running Civi on Joomla and want to set up an email auto-reply. How do I do this? Thank you!
2
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2answers
363 views

CiviCRM, SMTP and Office 365?

We use Office 365 Exchange Online for our emails. Whilst you can configure CiviCRM outbound mail to use it, you can't actually send mail using it. I have done some investigation, and the reason is ...
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0answers
9 views

Can you add a Civi Mailing group to an outlook calendar invite?

I have recently created a Mailing group with 138 email addresses. I would like to send a calendar invite in outlook to the mailing group. Is this possible?
1
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1answer
17 views

email activity - any solution to being able to preview like print/merge document?

When using the single email activity (not civimail) is there a way of previewing the email - with the tokens replaced - like in print/merge document? I had a quick fiddle with coding a button for it, ...
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3answers
43 views

civiCase emails don't use case tokens?? Print/merge does? What am I doing wrong?

I have templates that use a range of tokens from the contact and the case, including standard case tokens and custom fields. i.e. {contact.display_name}   {case.id}   {case.subject}   {case....
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2answers
22 views

Problems with testing mailing

I am trying to test a mail out before sending. When I send test to my personal email address, it says sent but doesn't arrive. When I send test to a company email address it says sent but doesn't ...
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3answers
77 views

Webform CiviCRM activity - prevent email notification

Is there a way to not send an email when Webform CiviCRM creates an activity? I want to create an activity for admin purposes but not that the new member receives an email. I don't see an option to ...
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1answer
38 views

Mosaico templates don't work

I have loaded Civicrm on a localhost. Everything works fine. I enabled the Mosaico extension. To do this I installed an ImageMagick plugin on Wordpress, enabled the Flexmailer and the Shoreditch theme....
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0answers
20 views

Webform mails are uncomplete and go to spam

I use a lot of webforms which send mails when completed I have just upgraded to 5.24.4, and since then : the mail goes to spam subject is empty tokens are empty : I get : Submitted on Submitted by ...
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1answer
26 views

“Failed to execute rule” - Civirules error, How to solve?

I have a set of civirules in places, when a contact is tagged it should send a welcome email. But I am keep receiving the following error message in log and welcome email is not sent. It happens for ...
4
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1answer
29 views

Create forwarding email address for mailing to members of a group

Is it possible to create a custom email address which forwards to all members of the organisation, or all members of a group? Perhaps via Inbound Mail Handling? edit - perhaps Civi or Drupal Rules? ...
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0answers
25 views

is there a maximum number of links permitted in an outbound email?

Using WordPress 5.4 and CiviCRM Version 5.18.4. CiviMail has been working fine, mostly, using Mail(). This problem is seen when sending mail to an individual from their contact page, or when sending ...
4
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2answers
76 views

What is the preferred way to do Marketing Automation in CiviCRM? CiviMail, Mosaico, Mautic, Forms, Landing Pages etc [closed]

This is more of a discussion point rather than a question, and I'm interested to get peoples views on topic. It's brief as I don't want to make it unreadable and please excuse the rushed ramblings and ...
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1answer
39 views

My custom reports work fine, but mail_report fails

All of my custom report mail_report jobs give this error, both through cron and when triggered manually: "Did not find valid instance to execute" The report is defined as class com_foo_bar ...
3
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2answers
81 views

“Missing parameters” error in unsubscribe confirmation

Unsubscribe is giving an error with Drupal 7.69 and CiviCRM 5.23.4. We did not have any issues or errors during the upgrade process. Unsubscribe links from mailings load the confirmation page ...
0
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2answers
65 views

CiviEvent Confirmation Email Displaying Profiles Not Used In Event

We have created some custom fields/profiles to use with certain CiviEvent registrations. These profiles only display in the event registration when they are selected in the event setup - as expected. ...
0
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0answers
22 views

Why are the web links in my scheduled email broken?

When I send a test email via CRM, the web links work perfectly. When the actual email is shared, it arrives in the recipient's inbox with none of the web links working. Could you
2
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1answer
90 views

Email On Hold? options

It looks like there are two options for indicating that an email address in on hold. Is there a way to add another option? If so, how would I go about doing that?
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0answers
13 views

email template sent instead of actual email

This is a weird one. I wanted to send an email to four specific Contacts, all members of one of our Groups. I searched to display the Group list, selected the four contacts, and gave the action to "...
1
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1answer
136 views

Contribution emails not being sent - Direct Deposit/Pay Later

For online contributions, the only email that gets sent is when the contributor pays immediately (receipt). Thank you emails are not automatically sent and I cannot work out whether this is ...
0
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1answer
53 views

Mosaico image upload and gallery error

When trying to upload an image to the Mosaico editor I get an internal server error and the image doesn't appear in the template nor in the gallery. However, when I check the upload folder the image ...
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2answers
27 views

Remove ability to add email attachments

I want to remove the ability to add attachments. Particularly, it should not be used for CiviMail as it's a great way to hurt email reputation and is simply unnecessary. I would rather load into my ...
0
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1answer
70 views

4.7 Utils/Mail.php doesn't check if CC/BCC are null but should

Acc'ding to Civi documentation, PEAR packages needed by Civi are included w/the install, so the mailer functionality is determined by Civi. I am running Civi for WP v 4.7.20 with PHP 5.6.16 and Apache ...
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2answers
25 views

Get Admin email notifications for system status changes

Is there a way that I can be notified via email anytime the system status changes? (Or changes to something other than 'ok'.)
2
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1answer
28 views

Why does “from” email show a different list on single email versus bulk?

I checked the option that shows all my contact email address in the from list, and if I pull up a single contact and click Action -> Send Email, it will show the full list. But when I go to Mailings ->...
4
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2answers
73 views

Event signup - email address verification?

Is there a way - with CiviCRM on WordPress - when an unauthenticated user registers for an event, it'll send an email with a link they need to click on to confirm their registratin?
1
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1answer
53 views

Need to resend event confirmation email

We need to be able to resend individual event confirmation emails (e.g. corrections to the registration, sometimes not received etc.). Up till last year's event in August this was no problem. There ...
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0answers
28 views

Event email receipt doesn't have Total amount data

The email receipt which is sent after registering for an event is not having the "Total Amount" data and it is showing blank in the row. This is happening with "PayPal - Website Payments Standard" ...
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0answers
30 views

Scheduled reminders after membership end date not being sent

I'm using CIVI CRM with WordPress (CIVI version 5.22.1) I'm testing scheduled reminders for memberships by having a test user sign up to a membership and pay using PayPal Sandbox (not recurring ...
0
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1answer
11 views

error when opening Word attachment to email from view activity

I've sent an email with an MS Word document as an attachment. When I look at the email on the activity log and open the attachment with Word then I get a warning message saying there is unreadable ...
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2answers
34 views

Needing to change the email address emails are coming from

I am looking for some help on two issues: When Mailing contacts who have booked for an event, the email is coming from an email address I don't want to use. How do I remove the preferred email ...
3
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3answers
67 views

Emails from CiviCRM completely rejected by GMX (Germany)

everyone, I have sent a newsletter to the admin team for testing purposes. All admins with GMX email accounts did not receive this email. The email was also not found in the spam folder or trash. ...
2
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1answer
34 views

Deadlocks on a high load of contact inserts

We use CiviCRM 5.21.2 with Drupal 7.69 and Webform together with webform_civicrm to provide petitions. The petitions ask for address and email. So every petition signature creates a contact with email ...
0
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1answer
25 views

Bulk email sent to group of contacts after new contact added to CiviCRM

We have a couple of sites that offer volunteering directories. External organisations post opportunities and members of the public can view and apply for those opportunities (a massive tangle of ...
0
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1answer
21 views

What message triggers can be found in the dedupe process?

We a deduping a lot of records, many of which were imported from sources prior to using CiviCRM. Apparently, at least one merged record triggered a change of email notification. Can I kill those ...
1
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1answer
23 views

How to include source page URL in donation page email receipt?

When my CiviContribute donation pages send out email receipts, I would like the emails to include the URL of the source page (i.e., the WordPress page that contains the shortcode of the CiviCRM ...
1
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1answer
29 views

CiviCRM emails not sending with attachments

I'm sending post event emails to participants Find Participants> Event Name is> send mail to less than 50). These send fine when just mail body text is included. When I add an attachment and press ...
1
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1answer
27 views

Custom emails automatically generated based on participants filling in drupal forms

Hi to all and thanks in advance. I'm on Drupal 7 and Civi 5.20.2. I have the CiviRules and EmailAPI (CiviCoOp) extensions as well as Mosaico. We have participants to our events that apply for ...
0
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1answer
41 views

Has anyone figured out how to deal with “dovecot” email handling on Siteground?

I noticed a post in 2018 about my same issue. I am using siteground with "Localdir" (the other posting used SMTP) because our email blasts are small volumes. The emails go out ok, but the civicrm ...
2
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1answer
26 views

How to export members addresses into spreadsheet for a mailout?

How do I extract members' addresses in our system onto a spreadsheet for a mailout? Thank you so much!
4
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2answers
114 views

Is it possible in CiviCRM to change extension of cached php files from .php to something else (e.g. .php_ or .txt)?

Is it possible in CiviCRM to change extension of cached php files from .php to something else (e.g. .php_ or .txt)? Our host (WPEngine) does not allow guest users to write to php files on production ...
1
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3answers
1k views

images in emails not displayed in Gmail clients (browser or mobile)

For months/years we have been battling Google support on fixing an issue we're seeing so I'm wondering if others have come across the same thing. Images in emails sent by CiviCRM (CiviMail or just ...
2
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1answer
33 views

Is it possible to stop individual users from sending mail?

I have some users who are only able to access reports, and I would like to stop them being able to directly send mails to contacts from CiviCRM. I found this 10-year-old information on the old forums ...
2
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7answers
119 views

Log all outbound email

What solutions are people using to track all outbound email from CiviCRM? BCCing would be one option - a BCC could be added to all outbound email via an extension, I suppose. Else I'm guessing that ...
1
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1answer
57 views

Civirules send email

Hopefully I am just missing something. I use CiviCRM Version 5.18.4 for WordPress, and I am not a programmer. I read about CiviRules, and in the documentation, (https://docs.civicrm.org/civirules/en/...

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