Questions tagged [email]

Questions about mail related issues in CiviCRM. For question specifically about CiviCRM's mass mailings system use the tag *civimail*.

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2
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2answers
20 views

Automated Invoices

I was wondering if there was a way to automate sending invoices. Specifically, I want an invoice to be sent when a membership is expiring in x amount of days. Currently, I'm thinking about using ...
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2answers
19 views

How can I find contacts who have multiple home email addresses when on hold?

I would like to be able to easily check contacts with emails on hold designate other emails as primary, so the contacts continue receiving emails. I can make a profile to show primary and home, ...
1
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1answer
14 views

Creating Event Participation Certificate in PDF

I've seen posts with something similar but I am a bit lost. What I am trying to do is to add some automation in creating certificates to participants of an event. Our events are training sessions and ...
2
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1answer
26 views

How to enable Email Recipients to reply to all?

When you send an email (not a mailing) to the members of a Group, they all receive it in BCC, which makes it impossible for them to reply to all. How can I change (or parameterize) that ? Is there ...
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2answers
52 views

Why does the sender not receive a bulk emailing they originate?

To test out CiviMail, I sent a message to the "administrators" mailing group, which has three members, including me. Only two emails were sent out, however. Even though I'm in the group, the ...
2
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1answer
127 views

After upgrading to 5.20.0 - unable to edit or enter contact email addresses- “Email is not valid.”

Just upgraded from 5.19.2 to 5.20.0. Upgrade appeared to run through without a hitch.Joomla! 3.9.13, php 7.3.12, mySQL 5.7.28 Now, when editing existing email address, or when entering new contact ...
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2answers
20 views

There is no valid default from email address configured for the domain

I have set Sendgrid up to send emails in Civi (smtp.sendgrid.net). I have set the from email address as my domain email address - john@johnsales.com.au. This is the same admin address set in WordPress....
4
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1answer
31 views

Prevent sending event registration confirmation emails

When we register a group of contacts to a Civi event we don't want a confirmation email to be sent (as the registration is for internal purposes). If you register one person at a time the checkbox can ...
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2answers
73 views

CiviEvent Confirmation Email Displaying Profiles Not Used In Event

We have created some custom fields/profiles to use with certain CiviEvent registrations. These profiles only display in the event registration when they are selected in the event setup - as expected. ...
2
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1answer
101 views

Email On Hold? options

It looks like there are two options for indicating that an email address in on hold. Is there a way to add another option? If so, how would I go about doing that?
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2answers
65 views

Email setup for outgoing mail

I'm totally new to civicrm, so I'd appreciate the simplest answer possible :) Here's my goal: to send mass emails through civicrm, to certain mailing list groups. Here's the problem: I can't even send ...
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2answers
37 views

CiviCRM eMails not being delivered

How can we verify that CiviCRM emails are actually being received. The report shows that all were successfully delivered. However, recipient members are complaining that they aren't receiving the ...
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1answer
136 views

Contribution emails not being sent - Direct Deposit/Pay Later

For online contributions, the only email that gets sent is when the contributor pays immediately (receipt). Thank you emails are not automatically sent and I cannot work out whether this is ...
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0answers
8 views

Forward to Friend broken; customizing the form

I just switched a CiviCRM installation over to Amazon AWS's SES email service, which will ONLY send our from verified domain email addresses. The CiviMail forward-to-a-friend link form assumes the ...
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1answer
81 views

Mosaico image upload and gallery error

When trying to upload an image to the Mosaico editor I get an internal server error and the image doesn't appear in the template nor in the gallery. However, when I check the upload folder the image ...
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1answer
43 views

How to embed or attach a list of contacts in an email?

My users want to send an email from Civi that will have a particular group of contacts embedded in it or as an attachment. The group is featured in a report, so emailing the report seems like the ...
0
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1answer
71 views

4.7 Utils/Mail.php doesn't check if CC/BCC are null but should

Acc'ding to Civi documentation, PEAR packages needed by Civi are included w/the install, so the mailer functionality is determined by Civi. I am running Civi for WP v 4.7.20 with PHP 5.6.16 and Apache ...
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0answers
15 views

Help to build a new email template and update an existing email template that is, will be attached to an Action

Is any anyone free to help with the work on the templates, we have one template we need to amend, make it a single column layout. Then build another template as a copy with blocks in a different order
0
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1answer
15 views

How can I link E-Mail greetings/Postal greetings to “formal” or “informal” communication style?

is there a way to link a defined E-Mail greeting or Postal greeting if the communication style "formal" or "informal" is selected? I thought it could work with CiviRules but we don'...
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0answers
16 views

How do I manage a database with millions of mail recipient records when searching on opens or click throughs?

We are working with a group that sends tens of thousands of mailings on a weekly basis so the civicrm_mailing_recipient (and related tables) have millions of records. They also want to track opens and ...
1
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1answer
22 views

email activity - any solution to being able to preview like print/merge document?

When using the single email activity (not civimail) is there a way of previewing the email - with the tokens replaced - like in print/merge document? I had a quick fiddle with coding a button for it, ...
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0answers
15 views

How can I prohibit users who can only “see all contacts” (but have no edit rights) to send emails, print labels, etc (actions)?

Users who have the rights to SEE all contacts (but no edit rights) can also interact with them (sending emails, etc.). How is it possible to prohibit those users to send emails, print labels, etc. to ...
3
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2answers
147 views

FYI - Sending mail via G Suite - Google announce username/password authentication will be turned off

Google have announced they are turning off access to G Suite via username/password authentication. My initial concern was this could potentially impact anyone using G Suite for Outbound Mail. ...
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1answer
20 views

Building email lists

I am not new to Drupal but I am new to CiviCRM. I am building an email list, Does CiviCRM remove or scrub email lists?
2
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1answer
23 views

Attaching Email reply to a contact in Civi

First off, i am not a developer and had no training in Civicrm. After 50 hours of getting contact into civi up to date. And creating contacts within orgs to mail (just seems insane civi isn't set up ...
4
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0answers
16 views

How can I add Subscribe Message subject line token?

When users sign up to several mailing lists via our webform, they receive automatic 'Subscribe Message' confirmation emails for double opt-in. If they have attempted to sign up to two groups at the ...
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1answer
16 views

How do I set up an email auto-reply?

I am running Civi on Joomla and want to set up an email auto-reply. How do I do this? Thank you!
2
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2answers
413 views

CiviCRM, SMTP and Office 365?

We use Office 365 Exchange Online for our emails. Whilst you can configure CiviCRM outbound mail to use it, you can't actually send mail using it. I have done some investigation, and the reason is ...
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0answers
9 views

Can you add a Civi Mailing group to an outlook calendar invite?

I have recently created a Mailing group with 138 email addresses. I would like to send a calendar invite in outlook to the mailing group. Is this possible?
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3answers
47 views

civiCase emails don't use case tokens?? Print/merge does? What am I doing wrong?

I have templates that use a range of tokens from the contact and the case, including standard case tokens and custom fields. i.e. {contact.display_name}   {case.id}   {case.subject}   {case....
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2answers
23 views

Problems with testing mailing

I am trying to test a mail out before sending. When I send test to my personal email address, it says sent but doesn't arrive. When I send test to a company email address it says sent but doesn't ...
2
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3answers
81 views

Webform CiviCRM activity - prevent email notification

Is there a way to not send an email when Webform CiviCRM creates an activity? I want to create an activity for admin purposes but not that the new member receives an email. I don't see an option to ...
0
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1answer
57 views

Mosaico templates don't work

I have loaded Civicrm on a localhost. Everything works fine. I enabled the Mosaico extension. To do this I installed an ImageMagick plugin on Wordpress, enabled the Flexmailer and the Shoreditch theme....
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0answers
20 views

Webform mails are uncomplete and go to spam

I use a lot of webforms which send mails when completed I have just upgraded to 5.24.4, and since then : the mail goes to spam subject is empty tokens are empty : I get : Submitted on Submitted by ...
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1answer
28 views

“Failed to execute rule” - Civirules error, How to solve?

I have a set of civirules in places, when a contact is tagged it should send a welcome email. But I am keep receiving the following error message in log and welcome email is not sent. It happens for ...
4
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1answer
31 views

Create forwarding email address for mailing to members of a group

Is it possible to create a custom email address which forwards to all members of the organisation, or all members of a group? Perhaps via Inbound Mail Handling? edit - perhaps Civi or Drupal Rules? ...
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0answers
25 views

is there a maximum number of links permitted in an outbound email?

Using WordPress 5.4 and CiviCRM Version 5.18.4. CiviMail has been working fine, mostly, using Mail(). This problem is seen when sending mail to an individual from their contact page, or when sending ...
4
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2answers
93 views

What is the preferred way to do Marketing Automation in CiviCRM? CiviMail, Mosaico, Mautic, Forms, Landing Pages etc [closed]

This is more of a discussion point rather than a question, and I'm interested to get peoples views on topic. It's brief as I don't want to make it unreadable and please excuse the rushed ramblings and ...
0
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1answer
39 views

My custom reports work fine, but mail_report fails

All of my custom report mail_report jobs give this error, both through cron and when triggered manually: "Did not find valid instance to execute" The report is defined as class com_foo_bar ...
3
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2answers
89 views

“Missing parameters” error in unsubscribe confirmation

Unsubscribe is giving an error with Drupal 7.69 and CiviCRM 5.23.4. We did not have any issues or errors during the upgrade process. Unsubscribe links from mailings load the confirmation page ...
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0answers
22 views

Why are the web links in my scheduled email broken?

When I send a test email via CRM, the web links work perfectly. When the actual email is shared, it arrives in the recipient's inbox with none of the web links working. Could you
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0answers
14 views

email template sent instead of actual email

This is a weird one. I wanted to send an email to four specific Contacts, all members of one of our Groups. I searched to display the Group list, selected the four contacts, and gave the action to "...
1
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2answers
29 views

Remove ability to add email attachments

I want to remove the ability to add attachments. Particularly, it should not be used for CiviMail as it's a great way to hurt email reputation and is simply unnecessary. I would rather load into my ...
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2answers
25 views

Get Admin email notifications for system status changes

Is there a way that I can be notified via email anytime the system status changes? (Or changes to something other than 'ok'.)
2
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1answer
28 views

Why does “from” email show a different list on single email versus bulk?

I checked the option that shows all my contact email address in the from list, and if I pull up a single contact and click Action -> Send Email, it will show the full list. But when I go to Mailings ->...
4
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2answers
74 views

Event signup - email address verification?

Is there a way - with CiviCRM on WordPress - when an unauthenticated user registers for an event, it'll send an email with a link they need to click on to confirm their registratin?
1
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1answer
53 views

Need to resend event confirmation email

We need to be able to resend individual event confirmation emails (e.g. corrections to the registration, sometimes not received etc.). Up till last year's event in August this was no problem. There ...
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0answers
28 views

Event email receipt doesn't have Total amount data

The email receipt which is sent after registering for an event is not having the "Total Amount" data and it is showing blank in the row. This is happening with "PayPal - Website Payments Standard" ...
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0answers
32 views

Scheduled reminders after membership end date not being sent

I'm using CIVI CRM with WordPress (CIVI version 5.22.1) I'm testing scheduled reminders for memberships by having a test user sign up to a membership and pay using PayPal Sandbox (not recurring ...
0
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1answer
11 views

error when opening Word attachment to email from view activity

I've sent an email with an MS Word document as an attachment. When I look at the email on the activity log and open the attachment with Word then I get a warning message saying there is unreadable ...

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