Questions tagged [email]
Questions about mail related issues in CiviCRM. For question specifically about CiviCRM's mass mailings system use the tag *civimail*.
68
questions
10
votes
4
answers
738
views
How can I include a custom template file in an email template using smarty?
Details
We would like to create a standard header and footer for our email templates. Rather than pasting the custom HTML in the top of each system email template we want to override, it would be ...
- 1,922
7
votes
3
answers
1k
views
Escaping quotes in ckeditor breaks smarty-syntax
The ckeditor has the habit to escape characters like quotes or umlauts. This breaks the smarty-syntax when generating PDFs or mails.
Is there a good work-around or solution?
- 321
7
votes
5
answers
2k
views
How do I configure SMTP with STARTTLS?
I know that CiviCRM can send e-mail using SMTP and SSL by prefixing ssl:// to the SMTP server name, but my organization uses Office365, which only supports SMTP with TLS. Is there a way to get CiviCRM ...
- 175
3
votes
2
answers
286
views
Editing Recurring Contributions without user login
How do I generate an e-mail with a link to get to the dashboard so the user can edit the credit card details of a recurring contribution, without the user having to have login privileges to get to ...
- 1,126
9
votes
6
answers
580
views
Why do 'track click through' links not redirect to correct address?
When I add links to external websites (such as www.wikipedia.org) to mailings and check 'track click through' the links go to a page on my website that says 'page doesn't exist'. The url is something ...
- 417
4
votes
2
answers
196
views
Why are contacts not receiving emails when do not email not checked?
I have a group of elected officials that I regularly email with updates. When I try to contact them, I get the error "Email will NOT be sent to 4 contacts - (no email address on file, or communication ...
- 141
2
votes
1
answer
79
views
Confirmation receipt sent from strange sender address
If I send a confirmation receipt (checked 'Send Confirmation and Receipt?' during renewal of a membership), the sender address is wrong if the preferred is chosen. In stead of displaying the address ...
- 437
15
votes
1
answer
746
views
How do I send to Multiple Email Addresses for a contact in CiviMail?
Is there a way to configure CiviCRM so that it will send emails to all email addresses on a contact record?
If not, then how do you best utilize multiple email addresses on a contact (individual, ...
- 343
14
votes
4
answers
1k
views
Is there a way to enable or install the full version of CKEditor in CiviCRM 4.6.x?
So is there a way to enable or install the full version of the free and open source CKEditor in CiviCRM 4.6.x ?
Looks like the CKEditor Standard editor (see http://ckeditor.com/demo#standard ) is ...
- 2,729
4
votes
1
answer
63
views
How can I allow an anonymous user to generate an email to themself?
I am using CiviCRM with WordPress. I have just learned how to use "contact.checksum" to send an email to a user to safely let them edit their own personal info. I can do that when they sign up for ...
- 363
4
votes
1
answer
501
views
How can I set up an incoming email (or bounce) account on GMail with OAuth?
Google has announced that traditional username/password logins to G Suite mail accounts will be disabled and logins will require OAuth authentication in the future. The CiviCRM OAuth documentation ...
4
votes
2
answers
443
views
CiviMail Unsubscribe link goes to an empty Wordpress page
How do I troubleshoot a non-working Unsubscribe link through CiviMail?
In using CiviMail to send a mass mailing, the required Unsubscribe function creates a link like this: http://get-hope-global.org/...
3
votes
2
answers
245
views
FYI - Sending mail via G Suite - Google announce username/password authentication will be turned off
Google have announced they are turning off access to G Suite via username/password authentication.
My initial concern was this could potentially impact anyone using G Suite for Outbound Mail. ...
- 1,037
3
votes
1
answer
291
views
Can tokenValue hooks be used in scheduled reminder emails?
I have the same problem as at http://forum.civicrm.org/index.php/topic,32608
I have created a tokenValues hook to fetch the value of a field from a multi-record custom field set. I have the token ...
- 870
3
votes
3
answers
1k
views
How to use G Suite / GMail as your CiviMail Provider
After receiving some clarity on CiviMail settings and using a ton of guides - we were able to setup GSuite / GMail as our email provider. The answer to how we implemented it is below. If others have ...
- 3,240
2
votes
2
answers
74
views
Mail system in my install is broken: Missing bundle property on entity of type node
I had an install of CiviCRM which had CiviMail and all email working fine. I was using sendgrid to deliver the email, and ran out of credits. Unsent mail had piled up in the Civi system and I ...
- 373
2
votes
1
answer
103
views
smart group change log criteria
I am using CiviCRM 4.7.7 on Drupal 7. I want to send an e-mail to each contact added "Today". So I supposed to create a smart group with the search criteria "Added=Today" in the "Change Log" section. ...
- 31
1
vote
2
answers
272
views
Process Inbound Emails Failed
after update from 4.6.2 to 4.6.9 i have this error in:
Entità: Job Azione: fetch_activities
Summary
Finished execution of Process Inbound Emails with result: Failure, Error message: Process ...
- 141
1
vote
1
answer
197
views
Create customized "block" in Mosaico
My website is on Drupal.
We have preformatted Mosaico templates with header (view in your browser) and footer (social media buttons, organizational address, and unsubcribe options) in English.
...
- 21
1
vote
2
answers
114
views
Send email in HTML on WordPress
Is there a parameter to set to send HTML e-mails from WordPress 5.5.1 / CiviCRM 5.29?
Plain-text e-mails are send and tokens merged but HTML doesn't get sent.
Is this related to css (even if I use ...
- 2,483
8
votes
1
answer
967
views
CiviCRM not sending mails
We've updated CiviCRM to 4.6.3. Since then, CiviMail has stopped working. When we log in, the following warning pops up:
"Warning: Outbound email is disabled in system settings. Proper settings ...
- 101
7
votes
1
answer
207
views
How to change hard coded limit of 50 transactional emails?
I'm sure I read recently that it was possible to change the maximum number of emails that can be sent using the transactional mail in CiviCRM. Did I imagine this or can the hard coded limit of 50 be ...
- 619
7
votes
3
answers
150
views
Recommendations or Experiences on Archiving Mailing Data
We have an instance that has been using CiviMail extensively for years.
The civicrm_mailing and civicrm_activiy tables far exceed the number of records of any other tables.
It seems likely that these ...
- 616
7
votes
4
answers
259
views
Can I manually add an "Email" activity in the GUI without sending it?
To keep track of communications with contacts, CiviCRM has Activities e.g. documenting e-mail conversations. In the Activities tab of a contact I can create these from the New activity dropdown.
This ...
- 645
6
votes
2
answers
321
views
Customize a User's Signature
I'm running WordPress with CIVI 4.6.2, at some point in the set-up I managed to modify my personal email template to include my signature and logo. I am not using any extensions.
Currently my ...
- 377
6
votes
3
answers
202
views
Is there anyway to search on a non-primary email address?
Right now, as far as I can tell and from what I've seen in old issues and current jira issue, searches only search for primary email address. Worried about performance issues.
So it appears there is ...
- 2,933
5
votes
1
answer
91
views
Inbound Email - Formatting? (emails with HTLM code are ignored)
Can emails with HTML code (images, tables, etc.) be brought into CiviCRM with the inbound email job? Any emails I have with images or tables get ignored by the Process Inbound Emails job.
In ...
- 608
5
votes
2
answers
138
views
Measure open rates for standard emails from Civi, not from Civimail
Is it possible to measure open rates and/or click-throughs from a particular scheduled reminder email?
Civimail has well developed functionality for open rates and clickthroughs etc, but we have a ...
- 1,611
5
votes
2
answers
144
views
Autoresponder for filling out profile
I have a volunteer profile set up and it's working just fine. I need to send an email response with additional info to users who sign up.
I can't find any info on how to do this. Any help appreciated....
- 91
5
votes
1
answer
85
views
Mailer not working
The automated mailer on CiviCRM does not seem to be working. The scheduled emails are not going out. When I test the system I get the test mail OK but that's about it. Have double checked all obvious ...
- 165
4
votes
1
answer
94
views
Can we add an approval process/queue to emails sent through CiviCRM?
We're a fairly large NGO that is trying to consolidate and control emails to major gift donors (VIPs). We have an accounting department and a student sponsorship department that produce different ...
- 91
4
votes
3
answers
269
views
How do I automatically create a case on inbound email?
I feel like this is an incredibly basic question, but I have read through the user guide, the admin guide, and searched stackexchange and google, and I have not found the answer.
I have set up an e-...
4
votes
4
answers
246
views
How to enable email sending in CiviRules
I've installed the Email API for CiviRules, but nothing about emails is showing up under actions in CiviRules. Have tried uninstalling and reinstalling, but no change. Is there another step that I ...
- 2,770
4
votes
2
answers
85
views
Email-to-activity processing – can't create subfolders of the inbox
When setting up a Civi site for a client, I turned on email-to-activity processing. When you do this, Civi tries to set up two folders ('CiviMail/ignored' and 'CiviMail/processed') as subfolders of ...
- 41
4
votes
1
answer
174
views
Recurring Donation Email Issues with iATS payment processor
I'm trying to get our recurring donations up and running and I've run into some difficulties. When an admin sets up a recurring donation, Civi send the receipt for the first donation in the series ...
- 41
3
votes
1
answer
119
views
CiviMail DKIM signature failure
We have DKIM configured with the MTA we are using with CiviCRM, and it appears to be working. However, the DKIM signature fails consistently; using a checker it appears the mail has been altered ...
3
votes
2
answers
236
views
Online receipt not being send to donors
we are creating two contribution pages for both new members and donnors and we are experiencing some problems with email receipts. We would be very grateful with any ideas on where to look or what to ...
- 121
3
votes
1
answer
197
views
How can I set up an email discussion list based on CiviCRM groups?
Is it possible to create civicrm integrated email discussion lists? For example I want the members of a civicrm group to be able to send an email to theirgroupname@ourcompany.org and have it sent to ...
- 315
3
votes
1
answer
304
views
Inserting images in mailing
When creating a mailing, the draft looks fine, but when sending a test, , the images seem to be in all sorts of strange sizes for some people, as if redefining the size in the draft didn’t happen (the ...
- 31
3
votes
1
answer
125
views
Why aren't donation receipts being emailed to customer?
I'm having issues with emails being sent for new donations (membership signups actually).
I've tested each mail server type and I can send bulk emails, and test emails.
I'm using PayPal as my ...
- 63
3
votes
2
answers
412
views
How can we make Event custom fields available as tokens for scheduled reminders?
We've done some investigation and found two places we could intervene to make this possible:
Intervene here: CRM_Core_BAO_ActionSchedule::sendMailings(), but to make tokens available we'd have to ...
- 1,611
2
votes
2
answers
95
views
Cases - Send Copy of an Activity, Add Individual Phone and Email
When a person is assigned any activity, the information goes as a form. However, I would also like to include the phone number and email address of the person from whom the event was created. How can ...
- 355
2
votes
2
answers
123
views
{domain...} tokens not parsed in regular mail?
Is it me, or are the {domain...} tokens not parsed in a private (non-civimail) mail ? Like, when sending a mail from a contacts page ?
If it isn't me, then the documentation here is wrong ?
https://...
- 1,179
2
votes
1
answer
185
views
What are some best practices for inbound email handling with CiviCRM?
Our organization has grown past the point where one person can handle the inbound e-mail from our members. I'm looking for best practices from the community on how to handle this.
We don't want to ...
2
votes
1
answer
240
views
Cron job fatal error - scheduled emails won't send. AddThis 5.0.7 issue
I updated AddThis for Wordpress 4.0.7 to AddThis Sharing Buttons 5.0.7 and scheduled emails stopped sending. I determined that the cron job was getting a fatal error.
Job path - "https://www.xxxxxx....
- 23
2
votes
1
answer
141
views
After upgrading to 5.20.0 - unable to edit or enter contact email addresses- "Email is not valid."
Just upgraded from 5.19.2 to 5.20.0. Upgrade appeared to run through without a hitch.Joomla! 3.9.13, php 7.3.12, mySQL 5.7.28
Now, when editing existing email address, or when entering new contact ...
- 1,268
2
votes
4
answers
223
views
Personalized Drupal login link
I can send out personalized links from CiviCRM, as described here.
https://aghstrategies.com/content/how-create-one-click-personalized-links-civicrm-emails
They contain the contact id and a checksum ...
- 1,179
2
votes
1
answer
163
views
CiviMail Alternative Outbound Mailbox/From Address
We are using CiviMail, but I'm a bit confused on the purpose of the FROM field when sending mailings. We have about four different email addresses set up in the CiviMail From Email Addresses screen, ...
- 912
2
votes
1
answer
53
views
Can multiple mailings have deduplicated email addresses, so each address will not receive multiple emails?
We'd like to send a mailing in a few slightly different versions to different groups. What we'd like to avoid is having two contacts, who share the same email address and are in different groups, ...
- 2,770
2
votes
1
answer
168
views
Scheduled Reminder Email is Empty
We are using CiviCRM 4.6 on a live site we built with WordPress 4.6.1. We ran into the problem explained below. Any help is much appreciated.
I have set up a scheduled reminder to send reminder ...
- 91