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Questions tagged [email]

Questions about mail related issues in CiviCRM. For question specifically about CiviCRM's mass mailings system use the tag *civimail*.

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9
votes
4answers
582 views

How can I include a custom template file in an email template using smarty?

Details We would like to create a standard header and footer for our email templates. Rather than pasting the custom HTML in the top of each system email template we want to override, it would be ...
7
votes
4answers
2k views

How do I configure SMTP with STARTTLS?

I know that CiviCRM can send e-mail using SMTP and SSL by prefixing ssl:// to the SMTP server name, but my organization uses Office365, which only supports SMTP with TLS. Is there a way to get CiviCRM ...
3
votes
2answers
177 views

Editing Recurring Contributions without user login

How do I generate an e-mail with a link to get to the dashboard so the user can edit the credit card details of a recurring contribution, without the user having to have login privileges to get to ...
8
votes
6answers
460 views

Why do 'track click through' links not redirect to correct address?

When I add links to external websites (such as www.wikipedia.org) to mailings and check 'track click through' the links go to a page on my website that says 'page doesn't exist'. The url is something ...
4
votes
2answers
147 views

Why are contacts not receiving emails when do not email not checked?

I have a group of elected officials that I regularly email with updates. When I try to contact them, I get the error "Email will NOT be sent to 4 contacts - (no email address on file, or communication ...
2
votes
1answer
68 views

Confirmation receipt sent from strange sender address

If I send a confirmation receipt (checked 'Send Confirmation and Receipt?' during renewal of a membership), the sender address is wrong if the preferred is chosen. In stead of displaying the address ...
6
votes
3answers
676 views

Escaping quotes in ckeditor breaks smarty-syntax

The ckeditor has the habit to escape characters like quotes or umlauts. This breaks the smarty-syntax when generating PDFs or mails. Is there a good work-around or solution?
3
votes
1answer
218 views

Can tokenValue hooks be used in scheduled reminder emails?

I have the same problem as at http://forum.civicrm.org/index.php/topic,32608 I have created a tokenValues hook to fetch the value of a field from a multi-record custom field set. I have the token ...
15
votes
1answer
485 views

How do I send to Multiple Email Addresses for a contact in CiviMail?

Is there a way to configure CiviCRM so that it will send emails to all email addresses on a contact record? If not, then how do you best utilize multiple email addresses on a contact (individual, ...
14
votes
4answers
1k views

Is there a way to enable or install the full version of CKEditor in CiviCRM 4.6.x?

So is there a way to enable or install the full version of the free and open source CKEditor in CiviCRM 4.6.x ? Looks like the CKEditor Standard editor (see http://ckeditor.com/demo#standard ) is ...
2
votes
2answers
57 views

Mail system in my install is broken: Missing bundle property on entity of type node

I had an install of CiviCRM which had CiviMail and all email working fine. I was using sendgrid to deliver the email, and ran out of credits. Unsent mail had piled up in the Civi system and I ...
2
votes
1answer
90 views

smart group change log criteria

I am using CiviCRM 4.7.7 on Drupal 7. I want to send an e-mail to each contact added "Today". So I supposed to create a smart group with the search criteria "Added=Today" in the "Change Log" section. ...
1
vote
2answers
230 views

Process Inbound Emails Failed

after update from 4.6.2 to 4.6.9 i have this error in: Entità: Job Azione: fetch_activities Summary Finished execution of Process Inbound Emails with result: Failure, Error message: Process ...
8
votes
1answer
706 views

CiviCRM not sending mails

We've updated CiviCRM to 4.6.3. Since then, CiviMail has stopped working. When we log in, the following warning pops up: "Warning: Outbound email is disabled in system settings. Proper settings ...
6
votes
3answers
142 views

Is there anyway to search on a non-primary email address?

Right now, as far as I can tell and from what I've seen in old issues and current jira issue, searches only search for primary email address. Worried about performance issues. So it appears there is ...
6
votes
2answers
195 views

Customize a User's Signature

I'm running WordPress with CIVI 4.6.2, at some point in the set-up I managed to modify my personal email template to include my signature and logo. I am not using any extensions. Currently my ...
5
votes
1answer
81 views

Mailer not working

The automated mailer on CiviCRM does not seem to be working. The scheduled emails are not going out. When I test the system I get the test mail OK but that's about it. Have double checked all obvious ...
4
votes
2answers
97 views

Measure open rates for standard emails from Civi, not from Civimail

Is it possible to measure open rates and/or click-throughs from a particular scheduled reminder email? Civimail has well developed functionality for open rates and clickthroughs etc, but we have a ...
4
votes
1answer
73 views

Can we add an approval process/queue to emails sent through CiviCRM?

We're a fairly large NGO that is trying to consolidate and control emails to major gift donors (VIPs). We have an accounting department and a student sponsorship department that produce different ...
3
votes
1answer
164 views

How can I set up an email discussion list based on CiviCRM groups?

Is it possible to create civicrm integrated email discussion lists? For example I want the members of a civicrm group to be able to send an email to theirgroupname@ourcompany.org and have it sent to ...
2
votes
1answer
120 views

What are some best practices for inbound email handling with CiviCRM?

Our organization has grown past the point where one person can handle the inbound e-mail from our members. I'm looking for best practices from the community on how to handle this. We don't want to ...
2
votes
3answers
174 views

Personalized Drupal login link

I can send out personalized links from CiviCRM, as described here. https://aghstrategies.com/content/how-create-one-click-personalized-links-civicrm-emails They contain the contact id and a checksum ...
2
votes
1answer
77 views

Why does outbound email stop working after enabling the PHP Mcrypt extension?

On a CiviCRM 4.6.30 / Drupal 7 installation using the com.cividesk.email.sparkpost extension, outbound email stopped working after enabling the PHP Mcrypt extension on the server. This affected both ...
1
vote
2answers
59 views

How to send email report FROM other than default email address?

I have a report that is sending successfully every week. Only issue is I was not able to set FROM email address for the report. It’s always sent from default email address, but I need to send from ...
7
votes
4answers
192 views

Can I manually add an “Email” activity in the GUI without sending it?

To keep track of communications with contacts, CiviCRM has Activities e.g. documenting e-mail conversations. In the Activities tab of a contact I can create these from the New activity dropdown. This ...
5
votes
1answer
75 views

Inbound Email - Formatting? (emails with HTLM code are ignored)

Can emails with HTML code (images, tables, etc.) be brought into CiviCRM with the inbound email job? Any emails I have with images or tables get ignored by the Process Inbound Emails job. In ...
5
votes
2answers
129 views

Autoresponder for filling out profile

I have a volunteer profile set up and it's working just fine. I need to send an email response with additional info to users who sign up. I can't find any info on how to do this. Any help appreciated....
4
votes
1answer
152 views

Recurring Donation Email Issues with iATS payment processor

I'm trying to get our recurring donations up and running and I've run into some difficulties. When an admin sets up a recurring donation, Civi send the receipt for the first donation in the series ...
4
votes
2answers
311 views

CiviMail Unsubscribe link goes to an empty Wordpress page

How do I troubleshoot a non-working Unsubscribe link through CiviMail? In using CiviMail to send a mass mailing, the required Unsubscribe function creates a link like this: http://get-hope-global.org/...
4
votes
4answers
167 views

How to enable email sending in CiviRules

I've installed the Email API for CiviRules, but nothing about emails is showing up under actions in CiviRules. Have tried uninstalling and reinstalling, but no change. Is there another step that I ...
4
votes
2answers
115 views

How do I automatically create a case on inbound email?

I feel like this is an incredibly basic question, but I have read through the user guide, the admin guide, and searched stackexchange and google, and I have not found the answer. I have set up an e-...
3
votes
1answer
71 views

CiviMail DKIM signature failure

We have DKIM configured with the MTA we are using with CiviCRM, and it appears to be working. However, the DKIM signature fails consistently; using a checker it appears the mail has been altered ...
3
votes
1answer
110 views

Why aren't donation receipts being emailed to customer?

I'm having issues with emails being sent for new donations (membership signups actually). I've tested each mail server type and I can send bulk emails, and test emails. I'm using PayPal as my ...
3
votes
1answer
166 views

Inserting images in mailing

When creating a mailing, the draft looks fine, but when sending a test, , the images seem to be in all sorts of strange sizes for some people, as if redefining the size in the draft didn’t happen (the ...
3
votes
2answers
196 views

Online receipt not being send to donors

we are creating two contribution pages for both new members and donnors and we are experiencing some problems with email receipts. We would be very grateful with any ideas on where to look or what to ...
2
votes
1answer
69 views

Is there a way to disable the wysiwyg editor when editing mail templates?

I'm trying to add the "shortlink" html schema so my users on gmail can have the direct link to RSVP to the event or confirm their signature for the petition Unfortunately, the editor on civicrm fubar ...
2
votes
2answers
78 views

Can I add non-contact fields (such as membership, contribution, relationship, etc) in bulk emails?

I want to add fields from other modules, such as membership,contributions, relationships etc in bulk emails? I don't know php so I hope I can put the field name inside {}. Is this possible? If so, ...
2
votes
1answer
147 views

Scheduled Reminder Email is Empty

We are using CiviCRM 4.6 on a live site we built with WordPress 4.6.1. We ran into the problem explained below. Any help is much appreciated. I have set up a scheduled reminder to send reminder ...
2
votes
1answer
221 views

Cron job fatal error - scheduled emails won't send. AddThis 5.0.7 issue

I updated AddThis for Wordpress 4.0.7 to AddThis Sharing Buttons 5.0.7 and scheduled emails stopped sending. I determined that the cron job was getting a fatal error. Job path - "https://www.xxxxxx....
2
votes
3answers
359 views

Coding of civimail header body and footer - best practice

I've seen several questions about how to use civimail header/footer but can't find a best practice for coding. I know email coding can be hairy especially since clients handle things differently and ...
1
vote
1answer
91 views

CiviMail Alternative Outbound Mailbox/From Address

We are using CiviMail, but I'm a bit confused on the purpose of the FROM field when sending mailings. We have about four different email addresses set up in the CiviMail From Email Addresses screen, ...
1
vote
0answers
78 views

Blank emails to some specific addresses

I'm having the exact same problem as reported in this ticket: https://issues.civicrm.org/jira/browse/CRM-18157 I receive blank emails (Email Subject ok) on one of my email address but not on another ...
1
vote
2answers
114 views

Configuring CiviCRM for 1and1 email limits

1and1 hosting says: Using the 1&1 mail server, you can send a message with no more than 100 recipients at one time and no more than 200 within five minutes. Please allow 10 seconds between sending ...
1
vote
1answer
71 views

CiviEvents Confirmation email not being sent

Using CiviCRM 5.7.2, using Drupal 7.61. We use CiviEvents and have registrations turned on and confirmation emails enabled. Over the last month a few users have reported not receiving confirmation ...
1
vote
1answer
110 views

Can I use membership information in a mail?

We are using Memberships including some custom fields to save additional information (e.g. the name of a specific beneficiary supported through that individual membership). Mailings through CiviCRM ...
1
vote
1answer
35 views

Can multiple mailings have deduplicated email addresses, so each address will not receive multiple emails?

We'd like to send a mailing in a few slightly different versions to different groups. What we'd like to avoid is having two contacts, who share the same email address and are in different groups, ...
1
vote
1answer
501 views

How to use G Suite / GMail as your CiviMail Provider

After receiving some clarity on CiviMail settings and using a ton of guides - we were able to setup GSuite / GMail as our email provider. The answer to how we implemented it is below. If others have ...
0
votes
1answer
35 views

Why does the default 'from' email address not show as the first option when using 'Send Email' Activity

This seems odd. If I add a second email address to the list of "from" emails at /civicrm/admin/options/from_email_address?reset=1 and set it to default, i expect it to be selected as the first option ...
0
votes
0answers
48 views

Email and Addresses Missing [duplicate]

We suddenly lost about 75% of our contact's email and addresses. We've reset our SQL and it hasn't helped. In addition, some of the missing emails still work in our event registration section while ...
0
votes
1answer
53 views

using MailChimp on LAN CiviCRM

Our institute uses CiviCRM only on our LAN. is it possible to use mailChimp for bulk emailing, CiviMail, in our LAN CiviCRM.? Wordpress, Wamp 3, Windows 7