Questions tagged [email]

Questions about mail related issues in CiviCRM. For question specifically about CiviCRM's mass mailings system use the tag *civimail*.

58 questions with no upvoted or accepted answers
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123 views

FYI - Sending mail via G Suite - Google announce username/password authentication will be turned off

Google have announced they are turning off access to G Suite via username/password authentication. My initial concern was this could potentially impact anyone using G Suite for Outbound Mail. ...
3
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0answers
33 views

Adding conditional content in message template for emails, but not for PDFs

I'm wondering if it's possible to add some conditional logic in my custom user-driven message template to show some content (in this case, a footer) for messages that are sent as emails, but not to ...
3
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0answers
17 views

New membership confirmation e-mail not sent for free memberships?

I'm experimenting with Memberships for the first time, entering them manually, and it looks like just ticking "Send Confirmation and Receipt?" isn't sufficient for a contact to receive an e-mail ...
3
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0answers
30 views

Member Listserv Sync with CiviCRM

Wordpress 5 - Civi 5.10.0 We currently have a google group that we manually manage for active members - its beginning to become an unwieldy job to manage. I understand there is a Google Groups one ...
3
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0answers
80 views

How to respond to an email, quoting the reply

When an email arrives in my mail client, I can click on the reply button, and a new email is created that shows the text of the message I'm responding to, with the same subject letter as the original ...
3
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0answers
41 views

Disable Email Sending by Authenticated Users?

Running 5.3 on Drupal 7. Is there any built in way to disable the ability for authenticated users to send an email? Currently they can only view their own contact, but the action menu still has an ...
3
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0answers
206 views

Why do bcc: recipients show up in the headers?

I just noticed that anytime there is a bcc: recipient from a CiviCRM-generated email, the bcc: line shows up in the headers as though it was a regular cc: -- why is this? Edit: It looks like this ...
2
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0answers
16 views

How to enable Email Recipients to reply to all?

When you send an email (not a mailing) to the members of a Group, they all receive it in BCC, which makes it impossible for them to reply to all. How can I change (or parameterize) that ? Is there ...
2
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0answers
21 views

How can I modify the from email address used in petition confirmation email?

My default from email address is office@my-organisation.org. When a supporter signs a petition, they get a confirmation with that sender address. However, I want the confirmation email to have ...
2
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1answer
90 views

Email On Hold? options

It looks like there are two options for indicating that an email address in on hold. Is there a way to add another option? If so, how would I go about doing that?
2
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0answers
77 views

Civimail bounce

I'm beating my head over this, maybe someone else can shed some light. Centos7 php7.0 mariadb 5.5 Joomla! 3.8.7 CiviCRM 5.0.0 Virtualmin (Dovecot 2.2.10 + Postfix 2.10.1) If I run the email ...
2
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0answers
49 views

How do I reply to an email in CiviCRM (Activity or CiviCase)

I have CiviCRM set up to import e-mails that are sent to our main support desk. These e-mails come in as "Inbound Email" activity types. At this time we are manually importing those e-mails into a ...
2
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0answers
70 views

Confirmation email to new user on submitting form via a Profile

I'm new to CiviCRM on Wordpress and need your help...I've created a sign up profile where a user can enter their contact information....I need to send a conformation email to the user as soon as he ...
2
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0answers
35 views

Email Localization

I'm trying to modify the default confirmation mail for event registrations. The sent confirmation mails are in German, but the Message-Templates I can find are all English. Where can I edit the ...
2
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0answers
38 views

“Send now” emails going to wrong contact

A few times, including this morning, we have used the send now feature for 20-40 contacts who matched a search and Civi has mixed up the contact parameters. What often happens is that a contact is ...
2
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0answers
46 views

Bounce processor account password

I'm running a CiviCRM on Drupal installation. We currently seem to have some issues with the bounce processing and would like to make sure that GMail is working properly. However, nobody seems to know ...
2
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0answers
126 views

CiviMail Not Saving Changes to Email Drafts

My changes to a CiviMail draft are not visible when I try to come back to the same draft within the same web browser. However, if I open up the CiviMail campaign in a different web browser, those ...
2
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1answer
76 views

Civi CRM Sparkpost - pesc.sparkpost - Error Sending Group Subscription Welcome Emails

So, I'm using the com.pesc.sparkpost CiviCRM/Sparkpost integration extension. It is working really well so far for just about everything except for the welcome email for mailing list group ...
1
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0answers
20 views

Webform mails are uncomplete and go to spam

I use a lot of webforms which send mails when completed I have just upgraded to 5.24.4, and since then : the mail goes to spam subject is empty tokens are empty : I get : Submitted on Submitted by ...
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0answers
25 views

is there a maximum number of links permitted in an outbound email?

Using WordPress 5.4 and CiviCRM Version 5.18.4. CiviMail has been working fine, mostly, using Mail(). This problem is seen when sending mail to an individual from their contact page, or when sending ...
1
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0answers
13 views

email template sent instead of actual email

This is a weird one. I wanted to send an email to four specific Contacts, all members of one of our Groups. I searched to display the Group list, selected the four contacts, and gave the action to "...
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0answers
28 views

Scheduled reminders after membership end date not being sent

I'm using CIVI CRM with WordPress (CIVI version 5.22.1) I'm testing scheduled reminders for memberships by having a test user sign up to a membership and pay using PayPal Sandbox (not recurring ...
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0answers
19 views

Missing email replies

We are using CiviCRM 15.4 on Drupal 7. We are using the Sparkpost extension to send bulk emails through sparkpost. This all works great, we get nice mail tracking and reports. My users also want ...
1
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1answer
34 views

How to imbed or attach a list of contacts in an email?

My users want to send an email from Civi that will have a particular group of contacts embedded in it or as an attachment. The group is featured in a report, so emailing the report seems like the ...
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0answers
46 views

CiviCRM Email seems not working

I am using CiviCRM 5.9.1 on Drupal 7.56, and on a pantheon server, we use mail() for our outgoing mail. And it is giving an error after sending a test email. Please refer the screenshot I have ...
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0answers
19 views

Event Registration Confirmation Email missing Custom Location Type Field Data

Environment CiviCRM 5.9.1 with Drupal 7. Have enabled the following permissions for all drupal users: access all custom data, profile create, register for events, view event info, view event ...
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0answers
19 views

Contacts -> New Email give Unknown Error in Smarty when Allow Mail to be sent from logged in contact's email address disabled

Running CiviCRM 5.8.2 (and earlier) under Joomla yields Unknown error in packages/Smarty/Smarty.class.php on line 1100. Has anyone else seen this? It seems to be due to CRM/Core/Smarty/plugins/...
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0answers
68 views

Authentication error when running the “Fetch Bounces” scheduled job:

Parameters parsed (and passed to API method): a:1:{s:7:"version";i:3;} Full message: Finished execution of Fetch Bounces with result: Failure, Error message: A fatal error was triggered: Could not ...
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0answers
18 views

The reply-to field is populated with a number sometimes when sending mail

I'm having the following problem on site running 4.7.31 and I would like to know if anyone else is having it. When sending an email from the contact summary screen, if the user picks their own ...
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0answers
75 views

Mail sender validation error

Using CiviCRM 4.7.31 / Joomla! 3.8.6 / PHP 5.6.33 After Upgrade from 4.7.29 to 4.7.31 it is not possible to send mails. Test Mails do work Error is obviously related to standard sender address, but ...
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0answers
39 views

Event receipt has empty financial details

CiviCRM 4.7.29 "Events - Registration Confirmation and Receipt (on-line)" email has empty data for Price, Sub-total, tax and total. But, if I re-send receipt later via contribution action 'Receipts -...
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0answers
50 views

Duplicate emails option not working

We have a lot of contacts in our system that share the same email address. In one instance, there are 37 contacts with the same email address. For mass mailings (via CiviMail), we have turned on ...
1
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0answers
25 views

Email-to-activity processing - don't include attachments

I LOVE me that email-to-activity processor. But I'm using up all my disk space because it's also including the attachments from the emails I'm forwarding into CiviCRM. I don't need the attachments in ...
1
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0answers
40 views

Bulk mail still listed under Activities tab

context: I'm upgrading from an old civicrm 3.4.5 (d6) to 4.7.22 (d7) and have done so apparently successfully.. I see reference that bulk emails are no longer listed in the activities tab by default ...
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0answers
47 views

Sending an email (from Actions) to an individual hangs

I hope I can get some light on this problem. I am sending an email to an individual, not a mass email, just one email to an individual and when I click on send, it shows the system thinking but does ...
1
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0answers
37 views

Scheduled Reminders Repeat Option Not Saving For Set Date Emails

I have two quarterly reminders that are not saving. I am running Civi 4.7.16 on Wordpress 4.7.3. When I go to Administer > Communications > Scheduled Reminders I see my list of reminders. There are ...
1
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0answers
15 views

Email cant get retrieved in php

I use php in webform to redirect to an URL after the form is submitted $email = [submission:values:civicrm_1_contact_1_fieldset_fieldset:civicrm_1_contact_1_email_email:nolabel]; header('Location: /...
1
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1answer
136 views

Contribution emails not being sent - Direct Deposit/Pay Later

For online contributions, the only email that gets sent is when the contributor pays immediately (receipt). Thank you emails are not automatically sent and I cannot work out whether this is ...
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0answers
84 views

Blank emails to some specific addresses

I'm having the exact same problem as reported in this ticket: https://issues.civicrm.org/jira/browse/CRM-18157 I receive blank emails (Email Subject ok) on one of my email address but not on another ...
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0answers
50 views

Sending email to Participants of an inactive Event

Based on a report I got today: Let's say we have an Event which has eight people registered, but the event has been cancelled. We set the event to "Inactive" and then click on "Participants" beside ...
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0answers
29 views

Manual geo code field in civicrm profile

We use profiles (https://book.civicrm.org/user/current/organising-your-data/profiles/) for updating organisation information by the organisations himself. We also use geo fiels to map organisation on ...
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0answers
61 views

default email format on contact creation

I am sure I found the solution I am looking for for an older release of civicrm. Currently I have installed 4.7.2. and can not find a way to set the default value for new contacts (individual or ...
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0answers
46 views

How can I re-send an email to a donor using a system workflow message template?

I am using CiviCRM 4.6.3 on D7. A number of users created PCP but lost their automated emails for PCP Supporter Welcome message and their other system generated email for one-time password creation. ...
1
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1answer
78 views

Why does this custom file field uploaded on profile not download from the emailed link?

I created a custom profile (to use as a form on my website) with a custom file field...When the user fills out the form, they upload a file, and the form is sent to the admin email address. When I ...
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0answers
22 views

Why are the web links in my scheduled email broken?

When I send a test email via CRM, the web links work perfectly. When the actual email is shared, it arrives in the recipient's inbox with none of the web links working. Could you
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0answers
28 views

Event email receipt doesn't have Total amount data

The email receipt which is sent after registering for an event is not having the "Total Amount" data and it is showing blank in the row. This is happening with "PayPal - Website Payments Standard" ...
0
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1answer
47 views

Mosaico image upload and gallery error

When trying to upload an image to the Mosaico editor I get an internal server error and the image doesn't appear in the template nor in the gallery. However, when I check the upload folder the image ...
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0answers
12 views

Adding email attachments from saved files rather than uploading

We need to be able to include standard attachments to emails. I'm worried that having each user upload the files from their own computer will result in sending out old versions etc, so I'd like them ...
0
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0answers
16 views

Email sending Configuration on multisite

On one of my multi-site (sub-folder) I can't succeed to send even test emails from within CiviCRM even though I use a Drupal Webform and it sends confirmation emails from this particular multisite ...
0
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0answers
23 views

Email address not valid

I'm trying to enter an email address into a new contact in Civi. The address is in the form peter.jones@bigpond.com.au Civi says it is not a valid email address and won't let me save it. Any help ...