Questions tagged [email]

Questions about mail related issues in CiviCRM. For question specifically about CiviCRM's mass mailings system use the tag *civimail*.

78 questions with no upvoted or accepted answers
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4 votes
0 answers
30 views

How can I add Subscribe Message subject line token?

When users sign up to several mailing lists via our webform, they receive automatic 'Subscribe Message' confirmation emails for double opt-in. If they have attempted to sign up to two groups at the ...
3 votes
1 answer
47 views

How to change the order to last name and first name in the email from header?

I have been trying to send email to my contacts with their name last name and first name order. I mean "To: last_name first_name example@example.com" I have already changed the Display ...
  • 31
3 votes
2 answers
236 views

FYI - Sending mail via G Suite - Google announce username/password authentication will be turned off

Google have announced they are turning off access to G Suite via username/password authentication. My initial concern was this could potentially impact anyone using G Suite for Outbound Mail. ...
  • 1,017
3 votes
0 answers
54 views

Adding conditional content in message template for emails, but not for PDFs

I'm wondering if it's possible to add some conditional logic in my custom user-driven message template to show some content (in this case, a footer) for messages that are sent as emails, but not to ...
3 votes
0 answers
22 views

New membership confirmation e-mail not sent for free memberships?

I'm experimenting with Memberships for the first time, entering them manually, and it looks like just ticking "Send Confirmation and Receipt?" isn't sufficient for a contact to receive an e-mail ...
3 votes
0 answers
50 views

Member Listserv Sync with CiviCRM

Wordpress 5 - Civi 5.10.0 We currently have a google group that we manually manage for active members - its beginning to become an unwieldy job to manage. I understand there is a Google Groups one ...
  • 3,229
3 votes
0 answers
111 views

How to respond to an email, quoting the reply

When an email arrives in my mail client, I can click on the reply button, and a new email is created that shows the text of the message I'm responding to, with the same subject letter as the original ...
3 votes
0 answers
46 views

Disable Email Sending by Authenticated Users?

Running 5.3 on Drupal 7. Is there any built in way to disable the ability for authenticated users to send an email? Currently they can only view their own contact, but the action menu still has an ...
  • 1,146
3 votes
0 answers
216 views

Why do bcc: recipients show up in the headers?

I just noticed that anytime there is a bcc: recipient from a CiviCRM-generated email, the bcc: line shows up in the headers as though it was a regular cc: -- why is this? Edit: It looks like this ...
  • 8,201
2 votes
1 answer
52 views

email activity - any solution to being able to preview like print/merge document?

When using the single email activity (not civimail) is there a way of previewing the email - with the tokens replaced - like in print/merge document? I had a quick fiddle with coding a button for it, ...
2 votes
0 answers
24 views

How can I modify the from email address used in petition confirmation email?

My default from email address is office@my-organisation.org. When a supporter signs a petition, they get a confirmation with that sender address. However, I want the confirmation email to have ...
2 votes
1 answer
126 views

Email On Hold? options

It looks like there are two options for indicating that an email address in on hold. Is there a way to add another option? If so, how would I go about doing that?
  • 369
2 votes
0 answers
114 views

Civimail bounce

I'm beating my head over this, maybe someone else can shed some light. Centos7 php7.0 mariadb 5.5 Joomla! 3.8.7 CiviCRM 5.0.0 Virtualmin (Dovecot 2.2.10 + Postfix 2.10.1) If I run the email ...
2 votes
0 answers
93 views

How do I reply to an email in CiviCRM (Activity or CiviCase)

I have CiviCRM set up to import e-mails that are sent to our main support desk. These e-mails come in as "Inbound Email" activity types. At this time we are manually importing those e-mails into a ...
2 votes
0 answers
96 views

Confirmation email to new user on submitting form via a Profile

I'm new to CiviCRM on Wordpress and need your help...I've created a sign up profile where a user can enter their contact information....I need to send a conformation email to the user as soon as he ...
  • 37
2 votes
0 answers
37 views

Email Localization

I'm trying to modify the default confirmation mail for event registrations. The sent confirmation mails are in German, but the Message-Templates I can find are all English. Where can I edit the ...
2 votes
0 answers
41 views

"Send now" emails going to wrong contact

A few times, including this morning, we have used the send now feature for 20-40 contacts who matched a search and Civi has mixed up the contact parameters. What often happens is that a contact is ...
  • 141
2 votes
0 answers
49 views

Bounce processor account password

I'm running a CiviCRM on Drupal installation. We currently seem to have some issues with the bounce processing and would like to make sure that GMail is working properly. However, nobody seems to know ...
  • 21
2 votes
0 answers
153 views

CiviMail Not Saving Changes to Email Drafts

My changes to a CiviMail draft are not visible when I try to come back to the same draft within the same web browser. However, if I open up the CiviMail campaign in a different web browser, those ...
2 votes
1 answer
88 views

Civi CRM Sparkpost - pesc.sparkpost - Error Sending Group Subscription Welcome Emails

So, I'm using the com.pesc.sparkpost CiviCRM/Sparkpost integration extension. It is working really well so far for just about everything except for the welcome email for mailing list group ...
1 vote
0 answers
61 views

Fetch Bounces and Process Inbound Emails actions fail

Both my Fetch Bounces and Process Inbound Emails actions have recently started failing - but only when called as scheduled jobs. When I run them manually, by clicking on 'Execute Now' they appear to ...
1 vote
0 answers
33 views

Unable to upgrade to SparkPost 1.4 - Parse Error

I get an error when upgrading to SparkPost 1.4 - Have raised an issue on the project but hoping someone can advise how to apply a patch locally to get it working: https://lab.civicrm.org/extensions/...
1 vote
0 answers
46 views

Adding a Office 365 shared mailbox account for email-to-activity processing via IMAP

We have a shared mailbox in Office/Microsoft365 that we want to add to Civi as an "Email Account" for "email-to-activity processing" via IMAP. A shared mailbox does not have its ...
  • 141
1 vote
0 answers
19 views

Is there a way to send the message of an e-mailing as an E-mail?

We sent a mass mailing and afterwards needed to individually send again the message (template created with Mosaico) as a single E-mail. Apart from copy-pasting HTML code or creating a new recepients ...
1 vote
1 answer
72 views

How to compose HTML Body from a Mosaico Template content?

I amb creating a Mailing via API calls. I dynamically create the Moisaico code. But when the Email gets created, it doesn't have any HTML code, so I can not send it. How can I get the HTML code from ...
  • 13
1 vote
0 answers
13 views

CiviMail tracking URL 404, missing part of path

When CiviMail click tracking is enabled, the redirect url is missing part of the path (specifically "civicrm"). For example: https://wp.example.com/mailing/url/?u=45092&qid=7749314 ...
  • 73
1 vote
0 answers
30 views

How do I control the automatic "email changed" notice?

I have been doing cleanup in our CiviCRM, like merging duplicates and fixing errors. I changed an email address for one contact that I (incorrectly) thought was wrong, but I immediately heard from the ...
1 vote
0 answers
34 views

Rule sends two emails

We have a form that lets folks add themselves to our mailing list. When they do so, we have a rule that adds them to a couple of groups, and sends them a "Welcome" email. Lately, the rule ...
1 vote
0 answers
18 views

Extra blank lines in email saved in activities

When an email is sent with the non-bulk method, the copy of the email saved in the activity has extra blank lines at each paragraph end. Whilst not a big issue, it makes reading less easy because you ...
  • 3,187
1 vote
0 answers
65 views

What are your typical mail size batches and delviery times?

What are your typical mail sizes and time to complete mail job? Looking for comparisons... We are having lots of mail delivery problems on a new highly customised install of Civi v5.27.1 (MariaDB v10....
  • 634
1 vote
0 answers
14 views

CiviCRM with Drupal Notifications for Donations

I am having trouble configuring Drupal/CiviCRM to send notification receipts and donation confirmation emails. This was working until recently.
  • 11
1 vote
0 answers
46 views

Forward to Friend broken; customizing the form

I just switched a CiviCRM installation over to Amazon AWS's SES email service, which will ONLY send our from verified domain email addresses. The CiviMail forward-to-a-friend link form assumes the ...
  • 363
1 vote
3 answers
248 views

Email setup for outgoing mail

I'm totally new to civicrm, so I'd appreciate the simplest answer possible :) Here's my goal: to send mass emails through civicrm, to certain mailing list groups. Here's the problem: I can't even send ...
  • 11
1 vote
0 answers
21 views

How do I manage a database with millions of mail recipient records when searching on opens or click throughs?

We are working with a group that sends tens of thousands of mailings on a weekly basis so the civicrm_mailing_recipient (and related tables) have millions of records. They also want to track opens and ...
  • 1,174
1 vote
0 answers
20 views

How can I prohibit users who can only "see all contacts" (but have no edit rights) to send emails, print labels, etc (actions)?

Users who have the rights to SEE all contacts (but no edit rights) can also interact with them (sending emails, etc.). How is it possible to prohibit those users to send emails, print labels, etc. to ...
1 vote
0 answers
23 views

Webform mails are uncomplete and go to spam

I use a lot of webforms which send mails when completed I have just upgraded to 5.24.4, and since then : the mail goes to spam subject is empty tokens are empty : I get : Submitted on Submitted by ...
1 vote
0 answers
30 views

is there a maximum number of links permitted in an outbound email?

Using WordPress 5.4 and CiviCRM Version 5.18.4. CiviMail has been working fine, mostly, using Mail(). This problem is seen when sending mail to an individual from their contact page, or when sending ...
1 vote
0 answers
14 views

email template sent instead of actual email

This is a weird one. I wanted to send an email to four specific Contacts, all members of one of our Groups. I searched to display the Group list, selected the four contacts, and gave the action to "...
1 vote
0 answers
44 views

Scheduled reminders after membership end date not being sent

I'm using CIVI CRM with WordPress (CIVI version 5.22.1) I'm testing scheduled reminders for memberships by having a test user sign up to a membership and pay using PayPal Sandbox (not recurring ...
  • 11
1 vote
0 answers
35 views

Missing email replies

We are using CiviCRM 15.4 on Drupal 7. We are using the Sparkpost extension to send bulk emails through sparkpost. This all works great, we get nice mail tracking and reports. My users also want ...
  • 335
1 vote
0 answers
141 views

CiviCRM Email seems not working

I am using CiviCRM 5.9.1 on Drupal 7.56, and on a pantheon server, we use mail() for our outgoing mail. And it is giving an error after sending a test email. Please refer the screenshot I have ...
  • 111
1 vote
0 answers
28 views

Event Registration Confirmation Email missing Custom Location Type Field Data

Environment CiviCRM 5.9.1 with Drupal 7. Have enabled the following permissions for all drupal users: access all custom data, profile create, register for events, view event info, view event ...
  • 311
1 vote
0 answers
25 views

Contacts -> New Email give Unknown Error in Smarty when Allow Mail to be sent from logged in contact's email address disabled

Running CiviCRM 5.8.2 (and earlier) under Joomla yields Unknown error in packages/Smarty/Smarty.class.php on line 1100. Has anyone else seen this? It seems to be due to CRM/Core/Smarty/plugins/...
1 vote
0 answers
114 views

Authentication error when running the "Fetch Bounces" scheduled job:

Parameters parsed (and passed to API method): a:1:{s:7:"version";i:3;} Full message: Finished execution of Fetch Bounces with result: Failure, Error message: A fatal error was triggered: Could not ...
1 vote
0 answers
19 views

The reply-to field is populated with a number sometimes when sending mail

I'm having the following problem on site running 4.7.31 and I would like to know if anyone else is having it. When sending an email from the contact summary screen, if the user picks their own ...
  • 1,247
1 vote
0 answers
92 views

Mail sender validation error

Using CiviCRM 4.7.31 / Joomla! 3.8.6 / PHP 5.6.33 After Upgrade from 4.7.29 to 4.7.31 it is not possible to send mails. Test Mails do work Error is obviously related to standard sender address, but ...
1 vote
0 answers
45 views

Event receipt has empty financial details

CiviCRM 4.7.29 "Events - Registration Confirmation and Receipt (on-line)" email has empty data for Price, Sub-total, tax and total. But, if I re-send receipt later via contribution action 'Receipts -...
  • 11
1 vote
0 answers
57 views

Duplicate emails option not working

We have a lot of contacts in our system that share the same email address. In one instance, there are 37 contacts with the same email address. For mass mailings (via CiviMail), we have turned on ...
1 vote
0 answers
38 views

Email-to-activity processing - don't include attachments

I LOVE me that email-to-activity processor. But I'm using up all my disk space because it's also including the attachments from the emails I'm forwarding into CiviCRM. I don't need the attachments in ...
1 vote
0 answers
45 views

Bulk mail still listed under Activities tab

context: I'm upgrading from an old civicrm 3.4.5 (d6) to 4.7.22 (d7) and have done so apparently successfully.. I see reference that bulk emails are no longer listed in the activities tab by default ...