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Questions tagged [email]

Questions about mail related issues in CiviCRM. For question specifically about CiviCRM's mass mailings system use the tag *civimail*.

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15
votes
1answer
485 views

How do I send to Multiple Email Addresses for a contact in CiviMail?

Is there a way to configure CiviCRM so that it will send emails to all email addresses on a contact record? If not, then how do you best utilize multiple email addresses on a contact (individual, ...
14
votes
4answers
1k views

Is there a way to enable or install the full version of CKEditor in CiviCRM 4.6.x?

So is there a way to enable or install the full version of the free and open source CKEditor in CiviCRM 4.6.x ? Looks like the CKEditor Standard editor (see http://ckeditor.com/demo#standard ) is ...
10
votes
3answers
193 views

How to disable “From email address” for unauthorized users?

If we define "From email address" then any user can use any of these addresses to send an email through the CiviCRM. Is there any way to disable the selection of these addresses for specific roles?
9
votes
4answers
581 views

How can I include a custom template file in an email template using smarty?

Details We would like to create a standard header and footer for our email templates. Rather than pasting the custom HTML in the top of each system email template we want to override, it would be ...
8
votes
1answer
384 views

How NOT to send email to “Activity Assignee” when assigned an activity

Usually we create different type of activities and assigned to one of our volunteer. Now when "Create separate activity for each contact" is selected, assignee volunteer receive multiple emails for ...
8
votes
1answer
704 views

CiviCRM not sending mails

We've updated CiviCRM to 4.6.3. Since then, CiviMail has stopped working. When we log in, the following warning pops up: "Warning: Outbound email is disabled in system settings. Proper settings ...
8
votes
6answers
459 views

Why do 'track click through' links not redirect to correct address?

When I add links to external websites (such as www.wikipedia.org) to mailings and check 'track click through' the links go to a page on my website that says 'page doesn't exist'. The url is something ...
7
votes
2answers
670 views

Cron sending reports weekly

Sending reports by email is a really nice feature in CiviCRM. This is done by creating a specific cron job for each report. However, this will be sent only at the intervals given. And they are "daily"...
7
votes
2answers
530 views

How can I provide mailing receipients an “Unsubscribe All” option?

When recipients click "Unsubscribe" in my mailings, it takes them to a page where they can unsubscribe from every group the mailing was sent to. Is there a way to let them opt-out of one and not the ...
7
votes
4answers
2k views

How do I configure SMTP with STARTTLS?

I know that CiviCRM can send e-mail using SMTP and SSL by prefixing ssl:// to the SMTP server name, but my organization uses Office365, which only supports SMTP with TLS. Is there a way to get CiviCRM ...
7
votes
3answers
111 views

Recommendations or Experiences on Archiving Mailing Data

We have an instance that has been using CiviMail extensively for years. The civicrm_mailing and civicrm_activiy tables far exceed the number of records of any other tables. It seems likely that these ...
7
votes
3answers
94 views

Is it possible to notify a staff coordinator for offline/backend contributions?

On online contribution page setup there is a the ability to send email notifications to different email address using CC & BCC. Using that, our coordinator receives the notifications for each ...
7
votes
4answers
192 views

Can I manually add an “Email” activity in the GUI without sending it?

To keep track of communications with contacts, CiviCRM has Activities e.g. documenting e-mail conversations. In the Activities tab of a contact I can create these from the New activity dropdown. This ...
7
votes
0answers
73 views

Personalize browser version of email

I'm trying to figure out how to get the browser version of an email to match an email using tokens in terms of personalization. The email shows the person's first and last name, the opt out and ...
6
votes
1answer
123 views

How to change hard coded limit of 50 transactional emails?

I'm sure I read recently that it was possible to change the maximum number of emails that can be sent using the transactional mail in CiviCRM. Did I imagine this or can the hard coded limit of 50 be ...
6
votes
3answers
142 views

Is there anyway to search on a non-primary email address?

Right now, as far as I can tell and from what I've seen in old issues and current jira issue, searches only search for primary email address. Worried about performance issues. So it appears there is ...
6
votes
2answers
195 views

Customize a User's Signature

I'm running WordPress with CIVI 4.6.2, at some point in the set-up I managed to modify my personal email template to include my signature and logo. I am not using any extensions. Currently my ...
6
votes
3answers
675 views

Escaping quotes in ckeditor breaks smarty-syntax

The ckeditor has the habit to escape characters like quotes or umlauts. This breaks the smarty-syntax when generating PDFs or mails. Is there a good work-around or solution?
6
votes
3answers
193 views

How to send “thank you” emails to donors?

We want to send emails to our donors of the previous week. This email needs to be customised, as it's an opportunity to tell them what has happen in the week or what's the plan to the week ahead. I ...
6
votes
2answers
85 views

How to collect user and billing email address at same time?

I have a scenario where I am creating a membership form for minors, which is filled in by their parents. Therefore, I need to collect a 'billing' e-mail address which is different from the minor's e-...
6
votes
2answers
82 views

Is there a way for a user to verify themselves when following a checksum link?

Use case: Email a checksum link to a user asking them to update their profile data. When that user clicks the checksum link, request that they fill out a couple of verification fields such as ...
5
votes
3answers
108 views

Email me every time someone makes a contribution

I've made a contributions page with CiviCRM on my site. How can I configure CiviCRM to send me an email anytime anyone makes a donation, please? (I know I can have Civi send me a report of recent ...
5
votes
1answer
57 views

How do I send automatic Thank You emails for different donation amounts and donation types?

For example, I want send an automatic thank you templated email to someone using 1 email template for there "generous donation" for donations over $1,000. -- included would be some extra emotion ...
5
votes
2answers
90 views

Email weekly reminder to group

Is there a way to schedule the same email to a group each week? It's a reminder for a meeting we run. Steve
5
votes
1answer
73 views

Difference using primary vs main email address

What is the different between the main and primary email address? How are these two used by CiviCRM?
5
votes
1answer
66 views

Easy way to read email on staging sites?

Staging and development sites typically have real outbound email turned off, and for good reason (see https://wiki.civicrm.org/confluence/display/CRMDOC/Moving+CiviCRM+instance+from+production+to+...
5
votes
1answer
53 views

How do you allow a user to add their bulk email address?

Trying to find a way to allow users to indicate which of their email addresses should be used for bulk mailings. Not seeing an option in profile creation.
5
votes
2answers
128 views

Autoresponder for filling out profile

I have a volunteer profile set up and it's working just fine. I need to send an email response with additional info to users who sign up. I can't find any info on how to do this. Any help appreciated....
5
votes
1answer
41 views

Remove Individual's eMail as default when sending eMails

Sending ( not mass-sending ) of eMails: the eMail address of th actual user is put to the send-from field. Alternativley the organizations eMail address can ( and has to be selected manually - this is ...
5
votes
1answer
105 views

Contribution receipt showing no fields

We are using CiviCRM 4.7.10 on Joomla 3.6.2. The contribution receipt isn't showing any field data, except amount and date, though it does show the intro text put into he Contribution form. This ...
5
votes
1answer
75 views

Inbound Email - Formatting? (emails with HTLM code are ignored)

Can emails with HTML code (images, tables, etc.) be brought into CiviCRM with the inbound email job? Any emails I have with images or tables get ignored by the Process Inbound Emails job. In ...
5
votes
1answer
135 views

Sending an invoice per email goes to primary address, not to billing

I am not sure if I overlooked a setting or if it could be considered to be a bug. When we do a search on contributions and with the results we select "Print or Email Contribution Invoices" and we ...
5
votes
1answer
81 views

Mailer not working

The automated mailer on CiviCRM does not seem to be working. The scheduled emails are not going out. When I test the system I get the test mail OK but that's about it. Have double checked all obvious ...
4
votes
3answers
77 views

Is there a way to produce automated welcome emails for individuals who sign up to receive our newsletter?

I want to figure out if we can create automated email sequences in CiviCRM. So, for example, if someone signs up for our newsletter, they get an email immediately that has some of our "best of" ...
4
votes
4answers
167 views

How to enable email sending in CiviRules

I've installed the Email API for CiviRules, but nothing about emails is showing up under actions in CiviRules. Have tried uninstalling and reinstalling, but no change. Is there another step that I ...
4
votes
2answers
26 views

Migrating email servers

We are migrating our hosting and need to point to a new email server. Can we turn off/delay scheduled/automatic notifications (CiviMail) while we reconfigure/test? Perhaps this is not necessary (i.e. ...
4
votes
2answers
97 views

Measure open rates for standard emails from Civi, not from Civimail

Is it possible to measure open rates and/or click-throughs from a particular scheduled reminder email? Civimail has well developed functionality for open rates and clickthroughs etc, but we have a ...
4
votes
2answers
147 views

Why are contacts not receiving emails when do not email not checked?

I have a group of elected officials that I regularly email with updates. When I try to contact them, I get the error "Email will NOT be sent to 4 contacts - (no email address on file, or communication ...
4
votes
1answer
78 views

How can I send a copy of a receipt to member who has already recieved it during signup?

I've got a situation where by the template for the receipts (for contributions) which are sent out during signup had the previous year on it, and consequently, need to re-send the receipt to the ...
4
votes
2answers
311 views

CiviMail Unsubscribe link goes to an empty Wordpress page

How do I troubleshoot a non-working Unsubscribe link through CiviMail? In using CiviMail to send a mass mailing, the required Unsubscribe function creates a link like this: http://get-hope-global.org/...
4
votes
2answers
60 views

Email a user when they are assigned as case manager?

Can anyone advise on the best way of sending an email to a newly assigned case manager/advisor? (ie to a specific case relationship when it is first made) I've looked at the civirules extension but ...
4
votes
1answer
201 views

Civi does not email to some contacts (Not CiviMail, just mail)

We've got some contacts in a search result. Selecting all or checking "All x contacts" and choosing "Email - send now (to 50 or less)" leads to the email screen stating that three of the contacts won'...
4
votes
3answers
320 views

Can't create new mailing. Gets stuck on “Initializing…”

I am using civiCRM on Wordpress. I have configured my SMTP settings correctly as far as I'm aware. The test email sent fine. But when I got to 'Mailings' > 'New Mailing' it says 'initializing...' and ...
4
votes
2answers
77 views

How to send a confirmation email when adding a contact to group via API?

I'm using the REST API to create contacts and add them to an existing mailing group. I want to add them as pending and trigger the confirmation email but I can't find a way to do it via the API. The ...
4
votes
2answers
114 views

How do I automatically create a case on inbound email?

I feel like this is an incredibly basic question, but I have read through the user guide, the admin guide, and searched stackexchange and google, and I have not found the answer. I have set up an e-...
4
votes
4answers
339 views

GDPR , opt in webforms

I want to send out an email to all customers currently sitting in our ‘newsletter ‘ group asking them to opt in / subscribe to being in new 'Event & training group / Updates & information ...
4
votes
1answer
152 views

Recurring Donation Email Issues with iATS payment processor

I'm trying to get our recurring donations up and running and I've run into some difficulties. When an admin sets up a recurring donation, Civi send the receipt for the first donation in the series ...
4
votes
1answer
101 views

Email-to-activity processing – create Activity at future date

I would like to be able to set tasks on a Contact using the Email-to-Activity processor. This would allow me to set Scheduled activities on a Contact in CiviCRM, like: Follow-up with Sally in two ...
4
votes
2answers
207 views

Can I use CiviCRM group as mailing list - or sync with Mailman?

Currently I use CiviCRM as basically a "pure" CRM, and then I use an external Mailman provider to maintain two smallish discussion group lists (one with about 8 people, the other with about 50). I ...
4
votes
1answer
68 views

Possible cause? CiviMail sent “400%” of queued messages, hit each recipient 4 time

On a well established site that uses CiviMail and Groups for a range of mailing lists, a message was sent out this morning as usual to a list of over 1400 people. Inexplicably, each recipient ...