Questions tagged [email]

Questions about mail related issues in CiviCRM. For question specifically about CiviCRM's mass mailings system use the tag *civimail*.

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2
votes
1answer
26 views

How to export members addresses into spreadsheet for a mailout?

How do I extract members' addresses in our system onto a spreadsheet for a mailout? Thank you so much!
4
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2answers
114 views

Is it possible in CiviCRM to change extension of cached php files from .php to something else (e.g. .php_ or .txt)?

Is it possible in CiviCRM to change extension of cached php files from .php to something else (e.g. .php_ or .txt)? Our host (WPEngine) does not allow guest users to write to php files on production ...
1
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3answers
2k views

images in emails not displayed in Gmail clients (browser or mobile)

For months/years we have been battling Google support on fixing an issue we're seeing so I'm wondering if others have come across the same thing. Images in emails sent by CiviCRM (CiviMail or just ...
2
votes
1answer
33 views

Is it possible to stop individual users from sending mail?

I have some users who are only able to access reports, and I would like to stop them being able to directly send mails to contacts from CiviCRM. I found this 10-year-old information on the old forums ...
2
votes
7answers
125 views

Log all outbound email

What solutions are people using to track all outbound email from CiviCRM? BCCing would be one option - a BCC could be added to all outbound email via an extension, I suppose. Else I'm guessing that ...
1
vote
1answer
65 views

Civirules send email

Hopefully I am just missing something. I use CiviCRM Version 5.18.4 for WordPress, and I am not a programmer. I read about CiviRules, and in the documentation, (https://docs.civicrm.org/civirules/en/...
2
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1answer
36 views

Keep getting “invalid email” message on any Civicrm/Joomla operation, such as register new individual or org address, or anything requiring email

Our email address is definitely valid, and everything else seems to set up fine in Civicrm in Joomla, but our org's email address always comes back as invalid. The only clue we have is that when we ...
1
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1answer
40 views

better display of incoming email messages in database

Incoming email (e.g. mail imported into the database via the fetch_activities scheduled job) is stored in the database as plain text (which is great). However, when you view an inbound email activity,...
2
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0answers
18 views

How to enable Email Recipients to reply to all?

When you send an email (not a mailing) to the members of a Group, they all receive it in BCC, which makes it impossible for them to reply to all. How can I change (or parameterize) that ? Is there ...
4
votes
3answers
173 views

How do I automatically create a case on inbound email?

I feel like this is an incredibly basic question, but I have read through the user guide, the admin guide, and searched stackexchange and google, and I have not found the answer. I have set up an e-...
1
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1answer
27 views

comply with CAN-SPAM in workflow messages

I am using CiviCRM 5.18.4 with WordPress 5.3.2, and residing in the United States, where we are required by law to include certain info (our postal address and an opt-out link) in ALL our emails. I ...
0
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1answer
18 views

Forward CiviEvent Registration Confirmation and Receipt

Apologies for such a basic question but I can't figure out how to do this. I want to forward the CiviEvent Registration Confirmation and receipt to a different email address than the email of the ...
3
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4answers
145 views

Can invoices be sent to and cc'd to multiple contacts?

I am trying to replicate an existing workflow within CiviCRM. I need to be able to send membership invoices to multiple recipients. An example is: Subject: Membership invoice To: accounts_payable@...
1
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1answer
22 views

Can I use {contact.checksum} in membership confirmation receipt

I am using CiviCRM with WordPress 5.3.2. I've managed to use the {contact.checksum} feature to send folks a link to edit their profile, in a one-off or bulk email. Now, I would like to include ...
2
votes
1answer
112 views

After upgrading to 5.20.0 - unable to edit or enter contact email addresses- “Email is not valid.”

Just upgraded from 5.19.2 to 5.20.0. Upgrade appeared to run through without a hitch.Joomla! 3.9.13, php 7.3.12, mySQL 5.7.28 Now, when editing existing email address, or when entering new contact ...
4
votes
1answer
40 views

How can I allow an anonymous user to generate an email to themself?

I am using CiviCRM with WordPress. I have just learned how to use "contact.checksum" to send an email to a user to safely let them edit their own personal info. I can do that when they sign up for ...
1
vote
1answer
137 views

Can I use membership information in a mail?

We are using Memberships including some custom fields to save additional information (e.g. the name of a specific beneficiary supported through that individual membership). Mailings through CiviCRM ...
0
votes
1answer
29 views

How to prevent CiviCRM contact from receiving emails for Scheduled Reminders

When a contact (dashboard) is edited, I see Communication Preferences as the option where I can tick NO BULK EMAILS or under Privacy "Do not mail" Will that stop the emails from being sent during ...
4
votes
2answers
32 views

Can I specify the email location to send to?

In both CiviMail and when creating an Email activity, I can specify the contact recipient(s), but the recipient email address is always that contact's Primary email address. Instead, I want to ...
7
votes
1answer
81 views

Personalize browser version of email

I'm trying to figure out how to get the browser version of an email to match an email using tokens in terms of personalization. The email shows the person's first and last name, the opt out and ...
1
vote
2answers
15 views

How to change where the confirmation email is sent

Currently when a member signs up, the email goes through to our generic head office email and is copied in to a member of staff. How do I change the member of staffs email?
5
votes
5answers
373 views

GDPR , opt in webforms

I want to send out an email to all customers currently sitting in our ‘newsletter ‘ group asking them to opt in / subscribe to being in new 'Event & training group / Updates & information ...
2
votes
1answer
30 views

CiviCRM selectively generating receipts/invoices for contribution pages

This could be an email deliverability issue - but I thought I would check to see if there is more I can do to troubleshoot. Many people are saying they are not receiving receipts and invoices when ...
0
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0answers
15 views

Adding email attachments from saved files rather than uploading

We need to be able to include standard attachments to emails. I'm worried that having each user upload the files from their own computer will result in sending out old versions etc, so I'd like them ...
2
votes
1answer
59 views

Is there any way to switch off e-mail notifications in CiviCase?

It seems that CiviCase sends out e-mail notifications for any change that is done in case activities. Is there a way to switch off these automatic e-mail notifications? (manual e-mail messages should ...
3
votes
1answer
33 views

How do you save generated content not tokens in emails & print/merge?

This seems to be standard that the literal token {contact.display_name} is saved not the generated result "John Doe". To my mind this is useless - the data changes - so how can I view the actual ...
1
vote
1answer
64 views

Why are Username and Password are no longer accepted for Outbound GMail?

We use GMail (G-Suite) for outbound mail. Three days ago, we started getting: authentication failure [SMTP: Invalid response code received from SMTP server while sending email. This is often caused ...
3
votes
0answers
34 views

Adding conditional content in message template for emails, but not for PDFs

I'm wondering if it's possible to add some conditional logic in my custom user-driven message template to show some content (in this case, a footer) for messages that are sent as emails, but not to ...
1
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0answers
22 views

Missing email replies

We are using CiviCRM 15.4 on Drupal 7. We are using the Sparkpost extension to send bulk emails through sparkpost. This all works great, we get nice mail tracking and reports. My users also want ...
2
votes
1answer
31 views

From email address not changing per user

When we send emails, the person receiving the email can reply to the sender, and it has the correct name of the sender, but the email address it says the email is from isn't the sender. My name is ...
0
votes
0answers
18 views

Email sending Configuration on multisite

On one of my multi-site (sub-folder) I can't succeed to send even test emails from within CiviCRM even though I use a Drupal Webform and it sends confirmation emails from this particular multisite ...
0
votes
1answer
38 views

Email processor silently truncating anything after an emoji in inbound emails

A related question is Has anyone used Emojis in CiviMail subject/body? and the answer is to change the database to use utf8mb4 which is going to be standard in CiviCRM in upcoming versions, but using ...
0
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0answers
23 views

Email address not valid

I'm trying to enter an email address into a new contact in Civi. The address is in the form peter.jones@bigpond.com.au Civi says it is not a valid email address and won't let me save it. Any help ...
2
votes
1answer
29 views

Mailchimp and CiviCRM: possible integration using custom contact fields?

looking for some advice about a potential Mailchimp integration. I've used the wonderful Mailchimp CiviCRM Extension and it works great, but I'm not sure it will work for a specific case I've got. ...
0
votes
1answer
20 views

Outbound Domain Enforcement extension error

I'm getting the following error and don't understand what it means. Can anyone explain what this means? The Outbound Domain Enforcement extension has prevented the following From Email Address ...
3
votes
3answers
91 views

Import Contacts with Email field issue

If I import contacts via a CSV file and indicate a home email, the email address does get imported without any issue. However, in order to send an email to the contact (in my case sending to an ...
1
vote
1answer
38 views

Certain Emails, not all are falling into SPAM

We have an install where on certain contacts if you send an email directly from the contact record it goes through correctly. If an email is triggered via CiviRules it goes to SPAM. The email content ...
1
vote
1answer
31 views

Email addresses being set to on-hold bounce due to Away responses

We just discovered that we have several hundred contacts whose email addresses have been set to on-hold bounce due to Away responses. Apparently the 3 bounce maximum is also being applies to emails ...
1
vote
1answer
25 views

How to send a formatted mail for webform submission?

I have created a Unpaid event and connected to the webform. Although online registration is enabled and email option is ticked, I was not able to send a formatted email. I am able to send email ...
7
votes
3answers
119 views

Recommendations or Experiences on Archiving Mailing Data

We have an instance that has been using CiviMail extensively for years. The civicrm_mailing and civicrm_activiy tables far exceed the number of records of any other tables. It seems likely that these ...
2
votes
2answers
39 views

Cases - Send Copy of an Activity, Add Individual Phone and Email

When a person is assigned any activity, the information goes as a form. However, I would also like to include the phone number and email address of the person from whom the event was created. How can ...
1
vote
1answer
45 views

Drupal Email address ends up in Billing not Home

I am running CiviCRM 5.13.4, and have the following scenario. • Administrator creates an Individual Contact offline, without any email address. • The User then registers for an online account ...
1
vote
1answer
28 views

Shared email address (parent/child)

One of the organisations I'm supporting has an issue with the email address fields... They have a record for a child, and another for the child's parent(s). When it comes to sending emails they will ...
1
vote
1answer
28 views

How can I include a non-participant's details in the receipts?

I have setup an event on a webform with 2 contacts. Parent: Contact1 - Child: contact2 Contact1 is there only to create a relationship with CONATCT2 and not a participant of the event. Contact2 is ...
4
votes
3answers
106 views

Is there a way to produce automated welcome emails for individuals who sign up to receive our newsletter?

I want to figure out if we can create automated email sequences in CiviCRM. So, for example, if someone signs up for our newsletter, they get an email immediately that has some of our "best of" ...
1
vote
1answer
19 views

Password Reset emails being marked as spam

Hi hope everyone is well. We have come across a bit on an issue when requesting the password reset emails to go out. The emails come from my own email address as I am the only admin, but our O365 ...
2
votes
0answers
21 views

How can I modify the from email address used in petition confirmation email?

My default from email address is office@my-organisation.org. When a supporter signs a petition, they get a confirmation with that sender address. However, I want the confirmation email to have ...
0
votes
1answer
29 views

How to hardcode the unsubscribe /optout URL in a transactional email?

I would like to send a transactional email with unsubscribe/opt-out url included. It usually gets triggered by civirules when the person gets added to a group. when email is sent the unsubscribe url ...
3
votes
2answers
143 views

Is there a way NOT to email if a report with no result

I need to email a report weekly to a department within organisation. Report usually sent via scheduled job in Pdf format. If there's no result an email still gets sent. Is there way NOT to email an ...
6
votes
3answers
772 views

Escaping quotes in ckeditor breaks smarty-syntax

The ckeditor has the habit to escape characters like quotes or umlauts. This breaks the smarty-syntax when generating PDFs or mails. Is there a good work-around or solution?

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