Questions tagged [email]

Questions about mail related issues in CiviCRM. For question specifically about CiviCRM's mass mailings system use the tag *civimail*.

Filter by
Sorted by
Tagged with
6
votes
3answers
773 views

Escaping quotes in ckeditor breaks smarty-syntax

The ckeditor has the habit to escape characters like quotes or umlauts. This breaks the smarty-syntax when generating PDFs or mails. Is there a good work-around or solution?
2
votes
1answer
28 views

How to remove “Report URL” from emailed PDF reports header?

I would like to remove the link from a report email header. Is it easy to achieve? thanks
4
votes
3answers
369 views

Can't create new mailing. Gets stuck on “Initializing…”

I am using civiCRM on Wordpress. I have configured my SMTP settings correctly as far as I'm aware. The test email sent fine. But when I got to 'Mailings' > 'New Mailing' it says 'initializing...' and ...
1
vote
1answer
73 views

Auto-filing e-mails on Cases: Mail content not shown under details and attachment with extension .unknown created

I am trying to set up a workflow with CiviCase to automatically file clients' responses on their respective cases. According to the documentation, mails arriving in the e-mail-to-activity-Mailbox, ...
1
vote
1answer
39 views

Can multiple mailings have deduplicated email addresses, so each address will not receive multiple emails?

We'd like to send a mailing in a few slightly different versions to different groups. What we'd like to avoid is having two contacts, who share the same email address and are in different groups, ...
3
votes
0answers
17 views

New membership confirmation e-mail not sent for free memberships?

I'm experimenting with Memberships for the first time, entering them manually, and it looks like just ticking "Send Confirmation and Receipt?" isn't sufficient for a contact to receive an e-mail ...
3
votes
2answers
52 views

CiviEvent Confirmation Email causes Time-Out

I'm using wordpress 5.11 and CiviCRM 5.8.2. I am trying to get a CiviEvent to send confirmation emails but when I select the confirmation emails, the session times-out for the user (error 504). The ...
3
votes
1answer
207 views

How can I create a new type of block in Mosaico?

The Mosaico CiviCRM Integration extension includes a base template that provides several different types of blocks to use in composing emails. I need a type of block that's not included in that base ...
1
vote
1answer
108 views

How to setup CiviCRM to proper send authenticated (DKIM) emails?

i want to make sure that all emails send out through CiviCRM have the proper authentication (DKIM). Currently I use (ticket@yogamela.org) as email from address for online event registrations. The same ...
5
votes
1answer
112 views

Contribution receipt showing no fields

We are using CiviCRM 4.7.10 on Joomla 3.6.2. The contribution receipt isn't showing any field data, except amount and date, though it does show the intro text put into he Contribution form. This ...
1
vote
1answer
47 views

CiviCRM Slow Bulk Emails to Sparkpost via Rest

Hopefully someone can help.. First the particulars: CiviCRM 5.1.2 / Wordpress Sparkpost Extension: 1.1 Mailer Batch: 0 Mailer throttle: 0 Mailer job: 1000 Mailer Cron: 8 It appears that when ...
4
votes
1answer
43 views

Outlook Extension / Filing previously sent emails into CiviCRM

I just installed the CiviCRM Outlook extension and am finding it useful. However, the right click menu option for recording emails that have already sent isn't appearing. Changing my ribbon settings ...
1
vote
2answers
64 views

How to send email report FROM other than default email address?

I have a report that is sending successfully every week. Only issue is I was not able to set FROM email address for the report. It’s always sent from default email address, but I need to send from ...
2
votes
1answer
36 views

How to change or transfer mailing list groups properly?

Right now - we have a smart group with all individuals tagged, in this example "Email List" and of type "Individual" as our main email list. This has worked fine for us - as we rarely sent emails. ...
1
vote
0answers
52 views

CiviCRM Email seems not working

I am using CiviCRM 5.9.1 on Drupal 7.56, and on a pantheon server, we use mail() for our outgoing mail. And it is giving an error after sending a test email. Please refer the screenshot I have ...
1
vote
1answer
47 views

multiple bulk email update 5.10.3

We have updated our CiviCRM to the 5.10.3 but now we have trouble with bulk email. The checkbox buttons behave like a radio button. So we can not have more the one bulk email address (not really ...
5
votes
2answers
91 views

Email weekly reminder to group

Is there a way to schedule the same email to a group each week? It's a reminder for a meeting we run. Steve
1
vote
1answer
36 views

Mass update / import bulk email preferences?

So - here is the deal - we have an excel sheet with hundreds of contacts - with which email they would like set as bulk mail. While doing an import, I see no option to indicate bulk mail preferences - ...
1
vote
0answers
20 views

Event Registration Confirmation Email missing Custom Location Type Field Data

Environment CiviCRM 5.9.1 with Drupal 7. Have enabled the following permissions for all drupal users: access all custom data, profile create, register for events, view event info, view event ...
2
votes
2answers
55 views

After update, emails have to be written out in full html!

We updated CiviCRM and the next time I tried to email a contact, I found all the buttons to insert bold, hyperlinks etc. had disappeared and the only option seemed to type it all in manually, even ...
3
votes
0answers
32 views

Member Listserv Sync with CiviCRM

Wordpress 5 - Civi 5.10.0 We currently have a google group that we manually manage for active members - its beginning to become an unwieldy job to manage. I understand there is a Google Groups one ...
1
vote
1answer
82 views

CiviEvents Confirmation email not being sent

Using CiviCRM 5.7.2, using Drupal 7.61. We use CiviEvents and have registrations turned on and confirmation emails enabled. Over the last month a few users have reported not receiving confirmation ...
1
vote
1answer
19 views

Admin-generated receipts show server name in email 'from' field

When we process a contribution in the back end and click the 'Send receipt?' button, a receipt is sent to the user from the address of our server (which is not listed in our 'FROM email address' list)....
3
votes
0answers
85 views

How to respond to an email, quoting the reply

When an email arrives in my mail client, I can click on the reply button, and a new email is created that shows the text of the message I'm responding to, with the same subject letter as the original ...
2
votes
1answer
75 views

Confirmation receipt sent from strange sender address

If I send a confirmation receipt (checked 'Send Confirmation and Receipt?' during renewal of a membership), the sender address is wrong if the preferred is chosen. In stead of displaying the address ...
1
vote
0answers
20 views

Contacts -> New Email give Unknown Error in Smarty when Allow Mail to be sent from logged in contact's email address disabled

Running CiviCRM 5.8.2 (and earlier) under Joomla yields Unknown error in packages/Smarty/Smarty.class.php on line 1100. Has anyone else seen this? It seems to be due to CRM/Core/Smarty/plugins/...
5
votes
1answer
83 views

How do I send automatic Thank You emails for different donation amounts and donation types?

For example, I want send an automatic thank you templated email to someone using 1 email template for there "generous donation" for donations over $1,000. -- included would be some extra emotion ...
1
vote
1answer
52 views

Quicksearch “name/email not found. Did you mean to search by name/email instead ?”

After a Civi update from 4.x to 5.8.1, quicksearch stopped searching on email addresses when using the name/email option (the first and default option in the dropdown). It returns no results, and ...
4
votes
1answer
123 views

Mosaico Pre-header “View in Browser” broke all my tokens in the footer

Running: CiviCRM Drupal 4.7.30 Mosaico Ver 2-Beta3, Firefox 58.0.2 (64-bit), Chrome Version 64.0.3282.140 (Official Build) I love the Mosaico extension but ran into a technical difficulty with ...
3
votes
2answers
62 views

CiviEvent Confirmation Emails: Cutting off content

We've recently started using CiviCRM and CiviEvent but have found that the confirmation PDFs attached to confirmation emails are cutting off text and not appearing properly. This is what they look ...
3
votes
1answer
110 views

How do folks handle email preview text?

When sending a CiviMail message, users sometimes want to customize the preview text for email clients - which is good practice. (The preview text shows up under the Subject in many email clients.) ...
1
vote
2answers
60 views

Configuring Inbound Email Config

I used to have CiviCRM Inbound Email processing perfectly, but now it no longer works. Whenever the process is run, I get the following error: Full message: Finished execution of Process Inbound ...
0
votes
1answer
75 views

Delivery mail status - unknown

Is the delivery mail status 'unknown' a case of Civi not having sent the mail out at all and is still effectively in the queue to send? Having lots of problems sending bulk mailing e.g. where only ...
1
vote
2answers
650 views

Email not working after upgrade to PHP 7.0

WordPress 4.9.2 CiviCRM 4.7.29 I'm trying to upgrade to PHP 7 from 5.5, but CiviCRM mailer stops working. The Send test email results in: To verify the email settings I used Easy WP SMTP And it is ...
3
votes
1answer
58 views

Activity - Send a Copy Email

When filing an activity in CiviCase, there's the option "Send a Copy" to people listed in Case Roles. The email is sent correctly. However, when I "reply" to the email, the address of the sender is a ...
2
votes
1answer
40 views

Looking for contacts that are Pending (status by email) E-news Opt-in

We are having an issue with the number of bots that are signing up for our e-news online. I would like to search for all contacts that have a status pending by email to our E-news group.
2
votes
1answer
74 views

CiviMail Mailing Scheduled But Not Sent

I have set up a mailing and scheduled it. The date and time has been and gone and the status is still scheduled... Any ideas where I am going wrong?
2
votes
1answer
15 views

On line donation Thank You

I would like to customize the auto TY email that is generated to a donor once a donation is made. Can I do this? If so- can you please tell me how? Thanks so much!
4
votes
1answer
43 views

E-mail body blank to some recipients

I'm having an issue similar to that described in Blank emails to some specific addresses When I send an e-mail to myself (using SMTP through Civi) it is fine. However, some recipients do not see the ...
6
votes
2answers
243 views

Customize a User's Signature

I'm running WordPress with CIVI 4.6.2, at some point in the set-up I managed to modify my personal email template to include my signature and logo. I am not using any extensions. Currently my ...
2
votes
2answers
68 views

Email signature is set but does not appear in messages I compose

This question: Customize a User's Signature indicates that it should be possible for CiviCRM to automatically include an email signature if one is set for the sending user. I have set a signature ...
1
vote
2answers
52 views

How to generate a receipt when Pay Later contribution is received

I am using a Contribution page to take payments for Memberships, and wish to use the 'Pay Later' option. I can set this up and it records the contribution OK, and a administrator can record the ...
0
votes
1answer
29 views

Email Greeting Updater in scheduled jobs failed

Running Drupal 7 with CiviCRM 5.6.0. Noticed in BCC'd copies of confirmation emails for an event that some records have a blank "Email Greeting" field since the template is addressing {contact....
1
vote
1answer
24 views

CiviEvent: possible to trigger an email to event organizer when participant count reaches a certain number?

I'd like to be able to notify organizers when a certain number of participants have registered. I don't want to shut down registration or offer a waiting list to participants, I just need the staff ...
6
votes
3answers
168 views

Is there anyway to search on a non-primary email address?

Right now, as far as I can tell and from what I've seen in old issues and current jira issue, searches only search for primary email address. Worried about performance issues. So it appears there is ...
1
vote
1answer
25 views

Activitiy's email content - how is it generated and can it be changed?

When assigning an activity in CiviCRM to a contact using the field "Assigned to". Unless deactivated those contacts get send an email. My question is, how this email is generated - is there a ...
2
votes
1answer
249 views

Sync new clients added in civiCRM to mailchimp

I have started to use civiCRM on wordpress recently. I have been using mailchimp for sending newsletter. If I add new client in civiCRM, I want them to be added to mailchimp client newsletter list ...
2
votes
1answer
79 views

Civi CRM Sparkpost - pesc.sparkpost - Error Sending Group Subscription Welcome Emails

So, I'm using the com.pesc.sparkpost CiviCRM/Sparkpost integration extension. It is working really well so far for just about everything except for the welcome email for mailing list group ...
1
vote
2answers
209 views

How to check contact read email or not when send email to Individual?

I'm using WordPress 4.9.8, CiviCRM to 5.5.1, I usually send email to contact by Search> Find contacts View contact details Action> Send email Send email ok, Contact received mail ok like picture But ...
2
votes
2answers
48 views

Contacts visible in mailing list group, not on hold or otherwise dnd, but skipped by mail out

I'm fairly sure I've worked out why this is happening, but want some input to confirm the problem, and hopefully pointers for fixing it. We totally refreshed our main mailing list in line with GDPR, ...

1 2
3
4 5
9